Pub Date : 2006-07-12DOI: 10.1504/IJIEM.2006.010242
M. Podlogar
This paper addresses a group of business data processing e-commerce simplifying factors that increase the e-commerce procurement process. The aim of this research is to build a model comprising 15 factors that simplify and increase the procurement process by using e-commerce. Survey data from the 133 large enterprises in Slovenia are analysed. On the basis of these research results, the model of e-commerce factors in the procurement process 'business data processing simplicity' has been developed. In this paper, we find that enterprises, which endeavour to have success in performing procurement processes electronically, should simplify the following subprocesses: bidding, access to suppliers' goods or catalogues, ordering from the supplier, order tracking and possible suppliers' requisition request. Respondents from the companies that had been surveyed look for excellent possibilities in simplifying these processes by using e-commerce. Statistical modelling allows for the explanation of interdependencies and codependencies of functional factors in the procurement chain.
{"title":"Simplifying the procurement process by using e-commerce","authors":"M. Podlogar","doi":"10.1504/IJIEM.2006.010242","DOIUrl":"https://doi.org/10.1504/IJIEM.2006.010242","url":null,"abstract":"This paper addresses a group of business data processing e-commerce simplifying factors that increase the e-commerce procurement process. The aim of this research is to build a model comprising 15 factors that simplify and increase the procurement process by using e-commerce. Survey data from the 133 large enterprises in Slovenia are analysed. On the basis of these research results, the model of e-commerce factors in the procurement process 'business data processing simplicity' has been developed. In this paper, we find that enterprises, which endeavour to have success in performing procurement processes electronically, should simplify the following subprocesses: bidding, access to suppliers' goods or catalogues, ordering from the supplier, order tracking and possible suppliers' requisition request. Respondents from the companies that had been surveyed look for excellent possibilities in simplifying these processes by using e-commerce. Statistical modelling allows for the explanation of interdependencies and codependencies of functional factors in the procurement chain.","PeriodicalId":218661,"journal":{"name":"Int. J. Internet Enterp. Manag.","volume":"34 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2006-07-12","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"123454661","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Pub Date : 2006-02-01DOI: 10.1504/IJIEM.2006.008863
D. Dologite, R. Mockler, Chang-nan Chao, Peter F. Viszhanyo
This case study explores the change agent roles a manager can play to support an IS specialist when implementing a packaged software. The case concerns a small US-Chinese joint venture, located in China. In part, because of the support roles played by the manager, the IS implementation eventually succeeded. The IS change agent models hypothesised by Markus and Benjamin (l996) serve as a lens to interpret the case. A framework is offered for perceiving how managers can provide change agent support in an IS implementation in general, and in particular in a packaged software implementation in a US-Chinese joint venture. Implications for practitioners and researchers are addressed.
{"title":"Packaged software in China: a manager's support roles during implementation","authors":"D. Dologite, R. Mockler, Chang-nan Chao, Peter F. Viszhanyo","doi":"10.1504/IJIEM.2006.008863","DOIUrl":"https://doi.org/10.1504/IJIEM.2006.008863","url":null,"abstract":"This case study explores the change agent roles a manager can play to support an IS specialist when implementing a packaged software. The case concerns a small US-Chinese joint venture, located in China. In part, because of the support roles played by the manager, the IS implementation eventually succeeded. The IS change agent models hypothesised by Markus and Benjamin (l996) serve as a lens to interpret the case. A framework is offered for perceiving how managers can provide change agent support in an IS implementation in general, and in particular in a packaged software implementation in a US-Chinese joint venture. Implications for practitioners and researchers are addressed.","PeriodicalId":218661,"journal":{"name":"Int. J. Internet Enterp. Manag.","volume":"14 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2006-02-01","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"126768638","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Pub Date : 2006-02-01DOI: 10.1504/IJIEM.2006.008862
J. Quan, Qing Hu
As China embarks on the journey of transforming itself from an isolated state-controlled central planning economy into a market-oriented world economic power house, information technology (IT) will increasingly play an important role. The knowledge and experiences accumulated in academic research on and managerial practices in IT in the developed countries over the last three decades can benefit tremendously such a transformation. How can IT be used to create business value in Chinese enterprises as IT begins to permeate all aspects of business operations? Is the 'IT doesn't matter' debate in the USA and developed countries relevant in China? How can China benefit from the successes of IT practices experienced in the developed economies while avoiding the pitfalls? What are the challenges? In this study, we examine different views of IT business value and provide recommendations regarding IT applications in China based on its unique set of cultural, economic and political characteristics. We discuss some lessons and implications for Chinese companies about how to best use the power of IT to create business value.
{"title":"Using IT to create business value in China: what can be learned from IT research and practices in the developed countries","authors":"J. Quan, Qing Hu","doi":"10.1504/IJIEM.2006.008862","DOIUrl":"https://doi.org/10.1504/IJIEM.2006.008862","url":null,"abstract":"As China embarks on the journey of transforming itself from an isolated state-controlled central planning economy into a market-oriented world economic power house, information technology (IT) will increasingly play an important role. The knowledge and experiences accumulated in academic research on and managerial practices in IT in the developed countries over the last three decades can benefit tremendously such a transformation. How can IT be used to create business value in Chinese enterprises as IT begins to permeate all aspects of business operations? Is the 'IT doesn't matter' debate in the USA and developed countries relevant in China? How can China benefit from the successes of IT practices experienced in the developed economies while avoiding the pitfalls? What are the challenges? In this study, we examine different views of IT business value and provide recommendations regarding IT applications in China based on its unique set of cultural, economic and political characteristics. We discuss some lessons and implications for Chinese companies about how to best use the power of IT to create business value.","PeriodicalId":218661,"journal":{"name":"Int. J. Internet Enterp. Manag.","volume":"66 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2006-02-01","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"116612706","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Pub Date : 2006-02-01DOI: 10.1504/IJIEM.2006.008865
Hui-zhang Shen, Jidi Zhao
In recent years, many companies have given customer loyalty a high priority on their list of business needs because customer loyalty is essential to their success. Companies must recognise the loyalty and characteristics (price-driven, service-driven or quality-driven et al.) of their customers and market to them appropriately. In this paper, we put forward a customer loyalty analysis process based on customer repurchase, customer price perception, service perception and quality perception. In the data mining process, we analyse the prior customer loyalty information, mine the potential customer information and predict the customer's future purchase. We give a method to set up a statistical model for transition probability matrix of purchase proportion. According to Bayesian rule, we obtain the conditional probability, and calculate the equation that is referred as the likelihood function, and then design a classifier based on the Hidden Markov Model (HMM) for discovering which customer is loyal and which is not loyal.
{"title":"Classification of customer loyalty based on Hidden Markov Model","authors":"Hui-zhang Shen, Jidi Zhao","doi":"10.1504/IJIEM.2006.008865","DOIUrl":"https://doi.org/10.1504/IJIEM.2006.008865","url":null,"abstract":"In recent years, many companies have given customer loyalty a high priority on their list of business needs because customer loyalty is essential to their success. Companies must recognise the loyalty and characteristics (price-driven, service-driven or quality-driven et al.) of their customers and market to them appropriately. In this paper, we put forward a customer loyalty analysis process based on customer repurchase, customer price perception, service perception and quality perception. In the data mining process, we analyse the prior customer loyalty information, mine the potential customer information and predict the customer's future purchase. We give a method to set up a statistical model for transition probability matrix of purchase proportion. According to Bayesian rule, we obtain the conditional probability, and calculate the equation that is referred as the likelihood function, and then design a classifier based on the Hidden Markov Model (HMM) for discovering which customer is loyal and which is not loyal.","PeriodicalId":218661,"journal":{"name":"Int. J. Internet Enterp. Manag.","volume":"4 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2006-02-01","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"114189413","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Pub Date : 2006-02-01DOI: 10.1504/IJIEM.2006.008864
Y. Wong
Past research suggests that explicit inputs, such as reading techniques documents, are the critical factors influencing software review performance. However, there is no published evidence investigating the important relationship between explicit inputs and performance in practice. As a result, the aim of this paper is to examine the effect of explicit inputs on software review performance in practice. A total of 205 developers voluntarily participated in a questionnaire survey in Australia in 2003. The main findings include: (1) previously reviewed software documents are the key drivers to the performance, (2) reading technique documents, prescription documents and reports has no value to software review performance.
{"title":"Issues of software quality and management in practice: an empirical investigation of use of explicit documents in software review","authors":"Y. Wong","doi":"10.1504/IJIEM.2006.008864","DOIUrl":"https://doi.org/10.1504/IJIEM.2006.008864","url":null,"abstract":"Past research suggests that explicit inputs, such as reading techniques documents, are the critical factors influencing software review performance. However, there is no published evidence investigating the important relationship between explicit inputs and performance in practice. As a result, the aim of this paper is to examine the effect of explicit inputs on software review performance in practice. A total of 205 developers voluntarily participated in a questionnaire survey in Australia in 2003. The main findings include: (1) previously reviewed software documents are the key drivers to the performance, (2) reading technique documents, prescription documents and reports has no value to software review performance.","PeriodicalId":218661,"journal":{"name":"Int. J. Internet Enterp. Manag.","volume":"38 3","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2006-02-01","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"114047085","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Pub Date : 2006-02-01DOI: 10.1504/IJIEM.2006.008866
M. Al-Mashari, Shehzad K. Ghani, W. Al-Rashid
This paper presents two cases of Enterprise Resource Planning (ERP) implementation in two middle-eastern companies. The objective of this case-based research is to investigate qualitatively the ERP implementation process, with a focus on the critical factors that contribute to its success. The ERP Critical Success Factor (CSF) model for medium-sized organisations in developing countries is explained and assessed. The discovery from the field study of the companies is analysed in the context of the literature and sample secondary cases. This analysis is expected to provide valuable guidelines and directions for organisations undertaking or planning similar initiatives.
{"title":"A study of the Critical Success Factors of ERP implementation in developing countries","authors":"M. Al-Mashari, Shehzad K. Ghani, W. Al-Rashid","doi":"10.1504/IJIEM.2006.008866","DOIUrl":"https://doi.org/10.1504/IJIEM.2006.008866","url":null,"abstract":"This paper presents two cases of Enterprise Resource Planning (ERP) implementation in two middle-eastern companies. The objective of this case-based research is to investigate qualitatively the ERP implementation process, with a focus on the critical factors that contribute to its success. The ERP Critical Success Factor (CSF) model for medium-sized organisations in developing countries is explained and assessed. The discovery from the field study of the companies is analysed in the context of the literature and sample secondary cases. This analysis is expected to provide valuable guidelines and directions for organisations undertaking or planning similar initiatives.","PeriodicalId":218661,"journal":{"name":"Int. J. Internet Enterp. Manag.","volume":"21 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2006-02-01","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"123567750","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Pub Date : 2005-12-20DOI: 10.1504/IJIEM.2005.008410
Xiaobing Liu, Changfeng Yuan, Wei Sun, Sen Zhang
From the viewpoint of configuration principle, this study introduces the concept of rule base and adopts the Java 2 platform, Enterprise Edition (J2EE) framework to implement the structure of configuration system. Based on this structure, the configuration rule base is established, in which all configuration rules are encapsulated. Moreover, graphical rule definition interfaces are designed. As a result, this new structure avoids defining or compiling many 'if-then' sentences that are necessary in the traditional rules-based configuration system, which benefits the maintenance and management of the configuration system. By adopting this new structure of configuration system, this study develops a prototype on the web for the customisation configuration of electric cookers. Application of this system shows that configuration system, based on the rule base, could be maintained and managed easily and run with more efficiency.
{"title":"Product configuration system based on the rule base","authors":"Xiaobing Liu, Changfeng Yuan, Wei Sun, Sen Zhang","doi":"10.1504/IJIEM.2005.008410","DOIUrl":"https://doi.org/10.1504/IJIEM.2005.008410","url":null,"abstract":"From the viewpoint of configuration principle, this study introduces the concept of rule base and adopts the Java 2 platform, Enterprise Edition (J2EE) framework to implement the structure of configuration system. Based on this structure, the configuration rule base is established, in which all configuration rules are encapsulated. Moreover, graphical rule definition interfaces are designed. As a result, this new structure avoids defining or compiling many 'if-then' sentences that are necessary in the traditional rules-based configuration system, which benefits the maintenance and management of the configuration system. By adopting this new structure of configuration system, this study develops a prototype on the web for the customisation configuration of electric cookers. Application of this system shows that configuration system, based on the rule base, could be maintained and managed easily and run with more efficiency.","PeriodicalId":218661,"journal":{"name":"Int. J. Internet Enterp. Manag.","volume":"128 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2005-12-20","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"127969691","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Pub Date : 2005-12-20DOI: 10.1504/IJIEM.2005.008412
Guanghui Zhou, P. Jiang, Dinghong Zhang
Currently, e-manufacturing is considered as a new advanced philosophy in manufacturing areas. In order to win the competition in the 21st century global market extended enterprise presented based on e-manufacturing strategy is playing an important role in manufacturing enterprises. As such, this paper mainly concerns on the generation of extended enterprise and the key points include four parts. First point, it introduces the basic concepts of the e-manufacturing and extended enterprise. Second, it presents and develops three kinds of task-allocating strategies and models that are connected with direct assignment, acquaintance and stranger to implement the generation of extended enterprise concerning the specific manufacturing tasks where Analytic Hierarchy Process (AHP) is adopted as an algorithm to carry out the optimal evaluation and decision. Third, it adopts Java web solutions and mobile agent technologies to realise the above-mentioned task-allocating models and prototype. And finally, it presents a case study to demonstrate above ideas.
{"title":"Generating a task-driven extended enterprise for e-manufacturing","authors":"Guanghui Zhou, P. Jiang, Dinghong Zhang","doi":"10.1504/IJIEM.2005.008412","DOIUrl":"https://doi.org/10.1504/IJIEM.2005.008412","url":null,"abstract":"Currently, e-manufacturing is considered as a new advanced philosophy in manufacturing areas. In order to win the competition in the 21st century global market extended enterprise presented based on e-manufacturing strategy is playing an important role in manufacturing enterprises. As such, this paper mainly concerns on the generation of extended enterprise and the key points include four parts. First point, it introduces the basic concepts of the e-manufacturing and extended enterprise. Second, it presents and develops three kinds of task-allocating strategies and models that are connected with direct assignment, acquaintance and stranger to implement the generation of extended enterprise concerning the specific manufacturing tasks where Analytic Hierarchy Process (AHP) is adopted as an algorithm to carry out the optimal evaluation and decision. Third, it adopts Java web solutions and mobile agent technologies to realise the above-mentioned task-allocating models and prototype. And finally, it presents a case study to demonstrate above ideas.","PeriodicalId":218661,"journal":{"name":"Int. J. Internet Enterp. Manag.","volume":"110 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2005-12-20","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"132102884","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Pub Date : 2005-12-20DOI: 10.1504/IJIEM.2005.008409
H. Zhan, X. Gu, G. Qi, W. B. Lee
Along with the extensive application of network and information technologies in enterprises, Dispersed Network Manufacturing (DNM) is becoming one of the most important manufacturing modes. Because of the obvious dispersed characteristic of the network manufacturing, the workflow management system will be greatly applied in the enterprise business and will become one of the most necessary supporting tools. However, the traditional workflow management systems are far from satisfactory. Especially under the network and dispersed environment, the traditional systems cannot satisfy the special requirements of the DNM. As a result, a new workflow management system for networked manufacturing based on mobile and collaboration technologies (k-WMFS) is presented in the paper. The architecture, features and key technologies of the system are discussed in the paper. The system can help us to improve the working efficiency, track and manage the executing process of cooperative work effectively under the DNM.
{"title":"Research on a workflow management system for dispersed network manufacturing","authors":"H. Zhan, X. Gu, G. Qi, W. B. Lee","doi":"10.1504/IJIEM.2005.008409","DOIUrl":"https://doi.org/10.1504/IJIEM.2005.008409","url":null,"abstract":"Along with the extensive application of network and information technologies in enterprises, Dispersed Network Manufacturing (DNM) is becoming one of the most important manufacturing modes. Because of the obvious dispersed characteristic of the network manufacturing, the workflow management system will be greatly applied in the enterprise business and will become one of the most necessary supporting tools. However, the traditional workflow management systems are far from satisfactory. Especially under the network and dispersed environment, the traditional systems cannot satisfy the special requirements of the DNM. As a result, a new workflow management system for networked manufacturing based on mobile and collaboration technologies (k-WMFS) is presented in the paper. The architecture, features and key technologies of the system are discussed in the paper. The system can help us to improve the working efficiency, track and manage the executing process of cooperative work effectively under the DNM.","PeriodicalId":218661,"journal":{"name":"Int. J. Internet Enterp. Manag.","volume":"29 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2005-12-20","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"132348790","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Pub Date : 2005-12-20DOI: 10.1504/IJIEM.2005.008413
B. Yen
The use of the web to support and enhance business operations and services has grown at an accelerating pace in the last decade, as manifested by firms' increasing embrace of various web-enabled business models and strategies. Conceivably, an individual's information search or retrieval effectiveness or efficiency greatly depends on the organisation of the contents accessible at a site; e.g., web pages. The 'quality' of website design has not yet received due attention from prior research, particularly quality design and assessment at the website level. An integrated approach is proposed to (1) design a conceptual network for modelling the structure of a website, (2) develop accessibility models for website design assessment and (3) enhance the design quality of a website on an evolutionary basis. The approach takes into consideration individuals' dynamic browsing/navigation behaviours and integrates website design, evaluation and improvement to support continual and adaptive enhancements.
{"title":"Analysis of evaluation models for websites","authors":"B. Yen","doi":"10.1504/IJIEM.2005.008413","DOIUrl":"https://doi.org/10.1504/IJIEM.2005.008413","url":null,"abstract":"The use of the web to support and enhance business operations and services has grown at an accelerating pace in the last decade, as manifested by firms' increasing embrace of various web-enabled business models and strategies. Conceivably, an individual's information search or retrieval effectiveness or efficiency greatly depends on the organisation of the contents accessible at a site; e.g., web pages. The 'quality' of website design has not yet received due attention from prior research, particularly quality design and assessment at the website level. An integrated approach is proposed to (1) design a conceptual network for modelling the structure of a website, (2) develop accessibility models for website design assessment and (3) enhance the design quality of a website on an evolutionary basis. The approach takes into consideration individuals' dynamic browsing/navigation behaviours and integrates website design, evaluation and improvement to support continual and adaptive enhancements.","PeriodicalId":218661,"journal":{"name":"Int. J. Internet Enterp. Manag.","volume":"41 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2005-12-20","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"123475257","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
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