A. G. Agu, C. Ogbuji, Ihegazie S. Okpara, Ogwo E. Ogwo
This study investigates the nature and strength of key factors influencing customer complaint behavior (CCB) in the organized road transport industry in Imo State, Nigeria. Using questionnaire in a survey, 348 respondents drawn from the customers of seven organized road transport firms. The study reveals, principally, that all the six hypothetical constructs (situational, demographic, psychological, service-provider, purchased-service factors, and industry condition) have a significant impact on customer complaint behavior. Further, among the twenty-three antecedents evaluated, a gender of respondents and the size of the company are not significant predictors of customer complaint behavior. A new model of customer complaint behavior for sustainable business development in capacity building is proposed with critical attention to the customers’ identified critical areas of service failure while consolidating on the identified factors influencing patronage of the organized road transporters. The role of government in providing and enforcing effective regulation is also emphasized.
{"title":"Understanding Customer Complaint Behaviour for Sustainable Business Development","authors":"A. G. Agu, C. Ogbuji, Ihegazie S. Okpara, Ogwo E. Ogwo","doi":"10.30560/JEMS.V1N3P1","DOIUrl":"https://doi.org/10.30560/JEMS.V1N3P1","url":null,"abstract":"This study investigates the nature and strength of key factors influencing customer complaint behavior (CCB) in the organized road transport industry in Imo State, Nigeria. Using questionnaire in a survey, 348 respondents drawn from the customers of seven organized road transport firms. The study reveals, principally, that all the six hypothetical constructs (situational, demographic, psychological, service-provider, purchased-service factors, and industry condition) have a significant impact on customer complaint behavior. Further, among the twenty-three antecedents evaluated, a gender of respondents and the size of the company are not significant predictors of customer complaint behavior. A new model of customer complaint behavior for sustainable business development in capacity building is proposed with critical attention to the customers’ identified critical areas of service failure while consolidating on the identified factors influencing patronage of the organized road transporters. The role of government in providing and enforcing effective regulation is also emphasized.","PeriodicalId":234310,"journal":{"name":"Journal of Economics and Management Sciences","volume":"269 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2018-12-09","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"125114963","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
The article highlights the problems of social security in Ukraine in the context of the food safety. The ratio of growth in rates of subsistence minimum and consumer prices is analyzed. The indicative subsistence level with the preservation of the purchasing power of the basic period is determined. The correlation-regression analysis of the impact of the subsistence minimum and budget expenditures on research and experimental development in the system of the agro-industrial complex on the level of economic availability of food products in Ukraine is conducted.
{"title":"Approaches to the Installation of the Subsistence Level in the Context of the Food Security in Ukraine","authors":"O. Shebanina, A. Burkovska","doi":"10.30560/JEMS.V1N2P122","DOIUrl":"https://doi.org/10.30560/JEMS.V1N2P122","url":null,"abstract":"The article highlights the problems of social security in Ukraine in the context of the food safety. The ratio of growth in rates of subsistence minimum and consumer prices is analyzed. The indicative subsistence level with the preservation of the purchasing power of the basic period is determined. The correlation-regression analysis of the impact of the subsistence minimum and budget expenditures on research and experimental development in the system of the agro-industrial complex on the level of economic availability of food products in Ukraine is conducted.","PeriodicalId":234310,"journal":{"name":"Journal of Economics and Management Sciences","volume":"19 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2018-11-07","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"130112719","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
This study aims to examine the effect of technology usage and financial resources on SMEs business success. Besides, it studies the relationship between SMEs business success and SMEs ownership. This study uses primary data in the form of questionnaires with purposive sampling method. The questionnaires are given to 120 SMEs owners who responsible for the success of their companies. The result proves that technology usage and financial resources have a significant impact on SMEs business success. Besides, there is a significant difference between technology usage and success of business based on SMEs ownership. This study is expected to provide benefits for the SMEs owners in planning the need for technology to raise business success. This study explains the relation between technology usage, SMEs business success and SMEs ownership that has never been performed before.
{"title":"Does Technology Improve SMEs Business Success? Empirical Research on Indonesian SMEs","authors":"D. S. Budiarto, Ningrum Pramudiati","doi":"10.30560/JEMS.V1N2P115","DOIUrl":"https://doi.org/10.30560/JEMS.V1N2P115","url":null,"abstract":"This study aims to examine the effect of technology usage and financial resources on SMEs business success. Besides, it studies the relationship between SMEs business success and SMEs ownership. This study uses primary data in the form of questionnaires with purposive sampling method. The questionnaires are given to 120 SMEs owners who responsible for the success of their companies. The result proves that technology usage and financial resources have a significant impact on SMEs business success. Besides, there is a significant difference between technology usage and success of business based on SMEs ownership. This study is expected to provide benefits for the SMEs owners in planning the need for technology to raise business success. This study explains the relation between technology usage, SMEs business success and SMEs ownership that has never been performed before.","PeriodicalId":234310,"journal":{"name":"Journal of Economics and Management Sciences","volume":"1 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2018-11-07","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"127539311","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
In this study, we concern mainly about the short and long-run relationship between economic growth and financial development. We use a multi-steps methodology, namely the Autoregressive Distributed Lag (ARDL) approach and the Vector Error Correction Model (VECM) approach to test this relationship in Côte d’Ivoire from 1980 to 2014. Following our results, we conclude that there is a unidirectional causal relationship, both long run and short run, between GDP per capita and financial development index in Côte d’Ivoire running from economic growth to financial development.
{"title":"Financial Development and Economic Growth in Developing Countries","authors":"Kando Serge Gbagbeu","doi":"10.30560/JEMS.V1N2P94","DOIUrl":"https://doi.org/10.30560/JEMS.V1N2P94","url":null,"abstract":"In this study, we concern mainly about the short and long-run relationship between economic growth and financial development. We use a multi-steps methodology, namely the Autoregressive Distributed Lag (ARDL) approach and the Vector Error Correction Model (VECM) approach to test this relationship in Côte d’Ivoire from 1980 to 2014. Following our results, we conclude that there is a unidirectional causal relationship, both long run and short run, between GDP per capita and financial development index in Côte d’Ivoire running from economic growth to financial development.","PeriodicalId":234310,"journal":{"name":"Journal of Economics and Management Sciences","volume":"12 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2018-10-14","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"132156874","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
In Lebanon, the majority of organizations work as Small and Medium Enterprises (SMEs). SMEs play an important role in the monetary improvement of numerous countries. This paper utilizes current viewpoints to analyze the variables influencing venture, efficiency and development of SMEs in Lebanon. It explores main factors affecting investment and productivity as follows: flexibility,customers and employee’s relations, motivation of the owners, education of the labour force, access to infrastructure, access to finance, size of firms and other business climate variables. Other business climate variables are insecurity, bribe or corruption, the amount of time that businesses spend dealing with government regulation, poor power availability, etc. The most concerning issue for small and medium sized enterprises (SMEs) is not the idea or the product provided and neither its customers, but their needs. High costs of operations and office space are basics to the survival of a private venture. Incubators come as a reaction to the necessities of SMEs in key strides of a business, for example, commencement and market entrance. An incubator aims to have a positive effect on the economic health of an area, of a community even on a country.
{"title":"Role of SMEs in Lebanese Economy","authors":"I. Farran, M. Fawaz","doi":"10.30560/JEMS.V1N2P78","DOIUrl":"https://doi.org/10.30560/JEMS.V1N2P78","url":null,"abstract":"In Lebanon, the majority of organizations work as Small and Medium Enterprises (SMEs). SMEs play an important role in the monetary improvement of numerous countries. This paper utilizes current viewpoints to analyze the variables influencing venture, efficiency and development of SMEs in Lebanon. It explores main factors affecting investment and productivity as follows: flexibility,customers and employee’s relations, motivation of the owners, education of the labour force, access to infrastructure, access to finance, size of firms and other business climate variables. Other business climate variables are insecurity, bribe or corruption, the amount of time that businesses spend dealing with government regulation, poor power availability, etc. \u0000The most concerning issue for small and medium sized enterprises (SMEs) is not the idea or the product provided and neither its customers, but their needs. High costs of operations and office space are basics to the survival of a private venture. Incubators come as a reaction to the necessities of SMEs in key strides of a business, for example, commencement and market entrance. An incubator aims to have a positive effect on the economic health of an area, of a community even on a country.","PeriodicalId":234310,"journal":{"name":"Journal of Economics and Management Sciences","volume":"193 12 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2018-09-27","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"127558287","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Many studies in conformity with theoretical underpinnings have shown that insecurity exerts a negative effect on economic growth. This study investigated the effect of insecurity on economic growth in Nigeria. The vector autoregressive model was employed using quarterly data from 2009Q1 to 2016Q4. The major findings show that economic growth and investment activities tend to increase during periods of insecurity. Also the rate of unemployment reduced during periods of insecurity. This implies that insecurity only threatens economic activities with no negative effect on the entire economy as conjectured by various economic theories. Thus, to continuously sustain the Nigeria’s economic growth rate, the government needs to protect domestic and foreign investments by stepping up its national security.
{"title":"Effect of Insecurity on Economic Growth in Nigeria","authors":"L. S. Nkwatoh, Hiikyaa A. Nathaniel","doi":"10.30560/JEMS.V1N2P69","DOIUrl":"https://doi.org/10.30560/JEMS.V1N2P69","url":null,"abstract":"Many studies in conformity with theoretical underpinnings have shown that insecurity exerts a negative effect on economic growth. This study investigated the effect of insecurity on economic growth in Nigeria. The vector autoregressive model was employed using quarterly data from 2009Q1 to 2016Q4. The major findings show that economic growth and investment activities tend to increase during periods of insecurity. Also the rate of unemployment reduced during periods of insecurity. This implies that insecurity only threatens economic activities with no negative effect on the entire economy as conjectured by various economic theories. Thus, to continuously sustain the Nigeria’s economic growth rate, the government needs to protect domestic and foreign investments by stepping up its national security.","PeriodicalId":234310,"journal":{"name":"Journal of Economics and Management Sciences","volume":"31 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2018-09-27","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"132978642","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Iwedi Marshal, D. S. Igbanibo, Chidinma Uzo-Ahunanya
Prior to this time, Nigeria economy was largely described as cash and paper based economy with significant proportion of the narrow money stock in form of currency outside the banking system. In a bid to drive national development, modernization of payment system and to limit the practice of the use of cash in business transaction in line with the global economy, the Central Bank of Nigeria introduced the cashless policy in January 2012 as a pilot scheme in Lagos. Since the declaration of cashless policy, there has been controversy in the academia with respect to the effects on national development some scholars believes it benefits outweigh it challenges and vice versa. Based on this therefore, this study seeks to assess the effects of cashless economy policy on national development in Nigeria. The study reveals cashless policy has promoted effective and improved monetary policy, efficient and fast payment system, job creations and increased technological infrastructures. The study suggests that government should promote efforts that will encourage cashless policy in Nigeria.
{"title":"Effects of Cashless Economy Policy on National Development: Evidence from Nigeria","authors":"Iwedi Marshal, D. S. Igbanibo, Chidinma Uzo-Ahunanya","doi":"10.30560/JEMS.V1N2P56","DOIUrl":"https://doi.org/10.30560/JEMS.V1N2P56","url":null,"abstract":"Prior to this time, Nigeria economy was largely described as cash and paper based economy with significant proportion of the narrow money stock in form of currency outside the banking system. In a bid to drive national development, modernization of payment system and to limit the practice of the use of cash in business transaction in line with the global economy, the Central Bank of Nigeria introduced the cashless policy in January 2012 as a pilot scheme in Lagos. Since the declaration of cashless policy, there has been controversy in the academia with respect to the effects on national development some scholars believes it benefits outweigh it challenges and vice versa. Based on this therefore, this study seeks to assess the effects of cashless economy policy on national development in Nigeria. The study reveals cashless policy has promoted effective and improved monetary policy, efficient and fast payment system, job creations and increased technological infrastructures. The study suggests that government should promote efforts that will encourage cashless policy in Nigeria.","PeriodicalId":234310,"journal":{"name":"Journal of Economics and Management Sciences","volume":"1 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2018-08-29","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"128625267","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
The Economic Community of West African States (ECOWAS) countries have expressed their desire to establish a monetary union by the year 2020 based on six macroeconomic convergence criteria. The desire is predicated on a series of strategies and various treaties ratified and signed by various ECOWAS Heads of governments and Central Banks’ Governors with more emphasis on the Maastricht-type set of convergence criteria that must be satisfied by all member countries before they ascend to the envisaged monetary union. Even though the convergence criteria may guarantee macroeconomic stability in a regional grouping, critics assert that the convergence criteria are insufficient and inconsequential to the formation of monetary union. The objective of this study is to ascertain whether ECOWAS countries have met all the macroeconomic convergence criteria making them fit for a monetary union. The analyses indicate that no ECOWAS country has met all the convergence criteria at a given point in time implying that the level of macroeconomic convergence in the region still remains inadequate relative to the set targets. However, WAEMU sub-set economies have met three of the criteria -public debts to GDP Ratio, deficits including grants, annual percentage inflation rate. The simple reason is that WAEMU is an existing monetary union with a common stabilization policy.
{"title":"Does ECOWAS Macroeconomic Convergence Criteria Satisfy an Optimum Currency Area?","authors":"L. S. Nkwatoh","doi":"10.30560/JEMS.V1N2P61","DOIUrl":"https://doi.org/10.30560/JEMS.V1N2P61","url":null,"abstract":"The Economic Community of West African States (ECOWAS) countries have expressed their desire to establish a monetary union by the year 2020 based on six macroeconomic convergence criteria. The desire is predicated on a series of strategies and various treaties ratified and signed by various ECOWAS Heads of governments and Central Banks’ Governors with more emphasis on the Maastricht-type set of convergence criteria that must be satisfied by all member countries before they ascend to the envisaged monetary union. Even though the convergence criteria may guarantee macroeconomic stability in a regional grouping, critics assert that the convergence criteria are insufficient and inconsequential to the formation of monetary union. The objective of this study is to ascertain whether ECOWAS countries have met all the macroeconomic convergence criteria making them fit for a monetary union. The analyses indicate that no ECOWAS country has met all the convergence criteria at a given point in time implying that the level of macroeconomic convergence in the region still remains inadequate relative to the set targets. However, WAEMU sub-set economies have met three of the criteria -public debts to GDP Ratio, deficits including grants, annual percentage inflation rate. The simple reason is that WAEMU is an existing monetary union with a common stabilization policy.","PeriodicalId":234310,"journal":{"name":"Journal of Economics and Management Sciences","volume":"14 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2018-08-29","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"130452752","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
One of the most important pillars that we must address in the ASEAN Economic Community (AEC) is to develop a good management process at University in Indonesia, one of the most important part is complaint management. Complaint management should get more attention from the University, because these factors tend to bring the campus atmosphere to become more conducive and to solve some communication problems between and/or among lecturers and students. In this paper, we will proposed a complaint management framework in order to solve the problems of complaints, especially at the university level. The proposed method are adopted from complaint methods that already be used in Northumbria University, England, and Australian International College, then it will be cutomized with the management and education process, and also cultural behaviour at universities in Indonesia. This framework will help us to solve the complaint problems objectively and fairly, so that both sides can feel comfortable while running the learning/education process on campus. Furthermore, this will be linked to four important things that will result in a solution to improve service at the university level, so that all universities in Indonesia will be able to improve the complaint process more effectively and efficiently.
{"title":"The Design of Innovative Complaint Systems Inside University to Face Globalization","authors":"T. S. Sukamto, I. Gamayanto, Sasono Wibowo","doi":"10.30560/jems.v1n2p40","DOIUrl":"https://doi.org/10.30560/jems.v1n2p40","url":null,"abstract":"One of the most important pillars that we must address in the ASEAN Economic Community (AEC) is to develop a good management process at University in Indonesia, one of the most important part is complaint management. Complaint management should get more attention from the University, because these factors tend to bring the campus atmosphere to become more conducive and to solve some communication problems between and/or among lecturers and students. In this paper, we will proposed a complaint management framework in order to solve the problems of complaints, especially at the university level. The proposed method are adopted from complaint methods that already be used in Northumbria University, England, and Australian International College, then it will be cutomized with the management and education process, and also cultural behaviour at universities in Indonesia. This framework will help us to solve the complaint problems objectively and fairly, so that both sides can feel comfortable while running the learning/education process on campus. Furthermore, this will be linked to four important things that will result in a solution to improve service at the university level, so that all universities in Indonesia will be able to improve the complaint process more effectively and efficiently.","PeriodicalId":234310,"journal":{"name":"Journal of Economics and Management Sciences","volume":"9 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2018-08-20","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"132251467","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
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