Pub Date : 1900-01-01DOI: 10.5935/2447-0228.20170086
Julian Javier Valdivia de Armas, Emilio Jiménez Leyva
Como parte del desarrollo económico de Cuba se comienza la explotación de los recursos naturales propios, en función de la industria turística. Por las grandes distancias que separan la Cayería Norte de la provincia de Villa Clara de la costa fue necesario emplazar una UEB de Generación, que con el crecimiento de las instalaciones permitiera ampliar la potencia instalada hasta ese momento. A razón del vertiginoso crecimiento turístico de Cayo SantaMaria en el año 2013 se decidió acoplar a ese sistema aislado una Batería de motores Hyundai de 1,7 MW, para incrementar la potencia instalada en aproximadamente 7 MW. Los sistemas Hyundai vienen en forma de paquetes de 8, 12 y 16 motores, denominados baterías como los que se encuentran distribuidos por todo el país. Para llevar a cabo la ejecución de esta adaptación se realiza una evaluación de qué sistemas del proyecto original debían mantenerse y cuáles no eran vitales para el funcionamiento de la misma. Además se debían hacer los acoples con la tecnologia MAN existente. El objetivo general del proyecto es: acoplar una batería de motores Hyundai 1,7 MW al sistema aislado de Cayo Santa María y como específicos: modificar la programación de los autómatas de HTU y RCMS para la nueva configuración y rediseñar el SCADA del fabricante.
{"title":"Modifications to automation project of a Hyundai genset in Cayo Santa Maria","authors":"Julian Javier Valdivia de Armas, Emilio Jiménez Leyva","doi":"10.5935/2447-0228.20170086","DOIUrl":"https://doi.org/10.5935/2447-0228.20170086","url":null,"abstract":"Como parte del desarrollo económico de Cuba se comienza la explotación de los recursos naturales propios, en función de la industria turística. Por las grandes distancias que separan la Cayería Norte de la provincia de Villa Clara de la costa fue necesario emplazar una UEB de Generación, que con el crecimiento de las instalaciones permitiera ampliar la potencia instalada hasta ese momento. A razón del vertiginoso crecimiento turístico de Cayo SantaMaria en el año 2013 se decidió acoplar a ese sistema aislado una Batería de motores Hyundai de 1,7 MW, para incrementar la potencia instalada en aproximadamente 7 MW. Los sistemas Hyundai vienen en forma de paquetes de 8, 12 y 16 motores, denominados baterías como los que se encuentran distribuidos por todo el país. Para llevar a cabo la ejecución de esta adaptación se realiza una evaluación de qué sistemas del proyecto original debían mantenerse y cuáles no eran vitales para el funcionamiento de la misma. Además se debían hacer los acoples con la tecnologia MAN existente. El objetivo general del proyecto es: acoplar una batería de motores Hyundai 1,7 MW al sistema aislado de Cayo Santa María y como específicos: modificar la programación de los autómatas de HTU y RCMS para la nueva configuración y rediseñar el SCADA del fabricante.","PeriodicalId":236176,"journal":{"name":"Journal of Engineering and Technology for Industrial Applications","volume":"123 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"1900-01-01","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"122895170","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Pub Date : 1900-01-01DOI: 10.5935/2447-0228.20150018
Raimundo Valdan Pereira Lopes, Jandecy Cabral Leite, R. Fujiyama, Marcus Roberto Binda Afonso, Eleodoro Rodriguez Hermenegildo
The diversity of the species of the Amazon flora makes this region a large barn of plants suitable for the development of new polymeric composites. The article in question aimed to evaluate the mechanical properties of polyester composites reinforced by short fibers of Munguba from Amazon not only randomly arranged but also continuous and aligned fibers. For the evaluation of mechanical properties tensile test were used. The used method was qualitative and quantitative, comparing parameters obtained in composites developed by other literature. The results showed that for the investigated materials, the tensile strength increased with fiber length (5 mm 9.61 (MPa) 10 mm 12.16 (MPa) and 15mm 19.91 (MPa)) and when they remained better aligned, uniform and occupying a larger contact area in the matrix, the comportment was better; and composites with continuous and aligned fibers revealed the most satisfactory mechanical performance (54,66MPa).
亚马逊地区植物种类的多样性使该地区成为适合开发新型聚合物复合材料的大型植物仓库。本文旨在评价亚马逊蒙古巴短纤维增强聚酯复合材料的力学性能，包括随机排列纤维和连续排列纤维。力学性能的评价采用拉伸试验。采用了定性和定量相结合的方法，并与其他文献开发的复合材料中得到的参数进行了比较。结果表明:随着纤维长度的增加，材料的抗拉强度增大(5 mm 9.61 (MPa)、10 mm 12.16 (MPa)和15mm 19.91 (MPa))，当纤维在基体中保持较好的排列、均匀和较大的接触面积时，材料的性能较好;连续纤维和排列纤维复合材料的力学性能最理想(54,66 mpa)。
{"title":"Matrix polyester composite strengthened by munguba fiber (pseudobombax munguba) Amazon","authors":"Raimundo Valdan Pereira Lopes, Jandecy Cabral Leite, R. Fujiyama, Marcus Roberto Binda Afonso, Eleodoro Rodriguez Hermenegildo","doi":"10.5935/2447-0228.20150018","DOIUrl":"https://doi.org/10.5935/2447-0228.20150018","url":null,"abstract":"The diversity of the species of the Amazon flora makes this region a large barn of plants suitable for the development of new polymeric composites. The article in question aimed to evaluate the mechanical properties of polyester composites reinforced by short fibers of Munguba from Amazon not only randomly arranged but also continuous and aligned fibers. For the evaluation of mechanical properties tensile test were used. The used method was qualitative and quantitative, comparing parameters obtained in composites developed by other literature. The results showed that for the investigated materials, the tensile strength increased with fiber length (5 mm 9.61 (MPa) 10 mm 12.16 (MPa) and 15mm 19.91 (MPa)) and when they remained better aligned, uniform and occupying a larger contact area in the matrix, the comportment was better; and composites with continuous and aligned fibers revealed the most satisfactory mechanical performance (54,66MPa).","PeriodicalId":236176,"journal":{"name":"Journal of Engineering and Technology for Industrial Applications","volume":"126 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"1900-01-01","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"122954719","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Marcelo Carlos Afonso Carvalho, Matheus Coutinho Cunha, Igor Assumpção Melo, M. Fortes, A. Colombini, V. Ferreira
{"title":"Proposal of computational tool do support maintenance decision for electric power\u0000 grids","authors":"Marcelo Carlos Afonso Carvalho, Matheus Coutinho Cunha, Igor Assumpção Melo, M. Fortes, A. Colombini, V. Ferreira","doi":"10.5935/jetia.v6i24.676","DOIUrl":"https://doi.org/10.5935/jetia.v6i24.676","url":null,"abstract":"","PeriodicalId":236176,"journal":{"name":"Journal of Engineering and Technology for Industrial Applications","volume":"1 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"1900-01-01","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"114471432","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Pub Date : 1900-01-01DOI: 10.5935/2447-0228.20200021
João Cláudio Ferreira Soares, Rebeca Pereira Soares
The noise pollution is currently the third biggest environmental problem, affecting many people. When exposed to a high level of noise, the people can show occupational, social, physical and/or psychological problems. The noise is part of people's daily lives and work environments, so research projects and proposals that aim to improve this difficult reality are justified. Personal protection is an immediate measure. However, the control should aim mainly at the emitting source, whether in the noise generation mechanism or in the containment of the propagation. The general objective of this work is the developing of an acoustic booth proposal to reduce environmental noise from the motorcycle test area. The specific objectives are: to map the environmental noise level in the motorcycle testing area; propose an acoustic booth design. In the methodology sought practical results oriented to the problem of controlling environmental noise at the emitting source. An inductive approach is chosen when collecting noise data in the test sector and developing a design as a result of analysing that data. An exploratory, descriptive and explanatory study was developed. Exploratory in data collection, descriptive and explanatory in the development of the acoustic cabin. The investigation strategy uses a case study focused on specifying all qualitative aspects that allow the total reproduction of the results. So, the sound sources that generate noise from the motorcycle test area were verified; area noise levels were measured; the area with the highest noise level was evaluated; the place of installation of the cabin was evaluated; the noise absorbing material was defined; each item used to make the cabin was listed; the costs for making the cabin were defined; the way the panels were assembled was defined; and; The final design of the acoustic booth was designed. The highest noise level found was the motorcycle horn, which when performing the functional test reached an average of 100.91 dB. With the implementation of acoustic booth in the test area, it is proposed to reduce environmental noise in the areas of people circulation.
{"title":"REDUCING ENVIRONMENTAL NOISE IN THE MOTORCYCLE TEST SECTOR","authors":"João Cláudio Ferreira Soares, Rebeca Pereira Soares","doi":"10.5935/2447-0228.20200021","DOIUrl":"https://doi.org/10.5935/2447-0228.20200021","url":null,"abstract":"The noise pollution is currently the third biggest environmental problem, affecting many people. When exposed to a high level of noise, the people can show occupational, social, physical and/or psychological problems. The noise is part of people's daily lives and work environments, so research projects and proposals that aim to improve this difficult reality are justified. Personal protection is an immediate measure. However, the control should aim mainly at the emitting source, whether in the noise generation mechanism or in the containment of the propagation. The general objective of this work is the developing of an acoustic booth proposal to reduce environmental noise from the motorcycle test area. The specific objectives are: to map the environmental noise level in the motorcycle testing area; propose an acoustic booth design. In the methodology sought practical results oriented to the problem of controlling environmental noise at the emitting source. An inductive approach is chosen when collecting noise data in the test sector and developing a design as a result of analysing that data. An exploratory, descriptive and explanatory study was developed. Exploratory in data collection, descriptive and explanatory in the development of the acoustic cabin. The investigation strategy uses a case study focused on specifying all qualitative aspects that allow the total reproduction of the results. So, the sound sources that generate noise from the motorcycle test area were verified; area noise levels were measured; the area with the highest noise level was evaluated; the place of installation of the cabin was evaluated; the noise absorbing material was defined; each item used to make the cabin was listed; the costs for making the cabin were defined; the way the panels were assembled was defined; and; The final design of the acoustic booth was designed. The highest noise level found was the motorcycle horn, which when performing the functional test reached an average of 100.91 dB. With the implementation of acoustic booth in the test area, it is proposed to reduce environmental noise in the areas of people circulation.","PeriodicalId":236176,"journal":{"name":"Journal of Engineering and Technology for Industrial Applications","volume":"57 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"1900-01-01","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"124751302","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Pub Date : 1900-01-01DOI: 10.5935/2447-0228.20160024
J. M. Rodríguez, Guillermo Abreu Ruano, R. G. Espinosa, Maida Bárbara Reyes Rodríguez
The test beds for gear transmissions tests, enable the simulation of real contact conditions, generated on the gear teeth mesh and its behaviour evaluation, under established conditions, reliably fixed and monitored, such as: speed, torque, lubricant temperature, and others. These tests are used for lubrication analysis, wear and major destructive phenomena with negative influence on the gears life. This paper present the design of two test rigs for spur gears assessment, focusing the Contact Fatigue Strength and bending tests, which are the two main design criteria applying to the gears transmissions. These machines allow the behavior evaluation about such phenomena of different materials types, lubricants, additives, geometry modification, and other issues affecting the gears performance. It also establishes a test procedure, and just provides all planes for the machine manufacture and test specimens.
{"title":"Review on Methods of test gear transmissions","authors":"J. M. Rodríguez, Guillermo Abreu Ruano, R. G. Espinosa, Maida Bárbara Reyes Rodríguez","doi":"10.5935/2447-0228.20160024","DOIUrl":"https://doi.org/10.5935/2447-0228.20160024","url":null,"abstract":"The test beds for gear transmissions tests, enable the simulation of real contact conditions, generated on the gear teeth mesh and its behaviour evaluation, under established conditions, reliably fixed and monitored, such as: speed, torque, lubricant temperature, and others. These tests are used for lubrication analysis, wear and major destructive phenomena with negative influence on the gears life. This paper present the design of two test rigs for spur gears assessment, focusing the Contact Fatigue Strength and bending tests, which are the two main design criteria applying to the gears transmissions. These machines allow the behavior evaluation about such phenomena of different materials types, lubricants, additives, geometry modification, and other issues affecting the gears performance. It also establishes a test procedure, and just provides all planes for the machine manufacture and test specimens.","PeriodicalId":236176,"journal":{"name":"Journal of Engineering and Technology for Industrial Applications","volume":"51 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"1900-01-01","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"129467082","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Pub Date : 1900-01-01DOI: 10.5935/2447-0228.20180068
M. F. Moraes, Bruna Barbosa Matuti, David Barbosa de Alencar, J. Júnior, C. Freitas, M. Nascimento
In the construction industry in Brazil the masonry system is the most used. However, a market that has already settled in Europe and North America has been the Drywall system for building vertical seals built into buildings. Such a system shows itself quite satisfactory, fulfilling its function properly. Thus, the present study has as its general objective: Understand the benefits and features of the Drywall system in Brazil. So, your specific goals focus on: To know the productive system of application of plasterboard plaster plates (CGA); Identify the differences between the use of the common masonry system and the Plasterboard Gypsum sheet System (CGA) in constructions; E Check the efficacy of the use of plasterboard plaster plates (CGA) in buildings in front of the common masonry system. As a methodological path, the study is made up of theoretical knowledge on the subject, thus a survey of theoretical reference was carried out based on the bibliographic and documentary methods. It is Verificouu that the Drywall has been used in Brazil mainly in the commercial construction business, i.e. in shops, offices, etc., because it is a relatively new method in Brazil, it is still not widely used in residential constructions. However, in the construction process the use of the Drywall system is very favorable to the market, in view of its practicality, speed in the execution of processes and reduction of the financial costs of the work.
{"title":"The use of Drywall in inner vertical seals: advantages and disadvantages against the common masonry system in Brazil","authors":"M. F. Moraes, Bruna Barbosa Matuti, David Barbosa de Alencar, J. Júnior, C. Freitas, M. Nascimento","doi":"10.5935/2447-0228.20180068","DOIUrl":"https://doi.org/10.5935/2447-0228.20180068","url":null,"abstract":"In the construction industry in Brazil the masonry system is the most used. However, a market that has already settled in Europe and North America has been the Drywall system for building vertical seals built into buildings. Such a system shows itself quite satisfactory, fulfilling its function properly. Thus, the present study has as its general objective: Understand the benefits and features of the Drywall system in Brazil. So, your specific goals focus on: To know the productive system of application of plasterboard plaster plates (CGA); Identify the differences between the use of the common masonry system and the Plasterboard Gypsum sheet System (CGA) in constructions; E Check the efficacy of the use of plasterboard plaster plates (CGA) in buildings in front of the common masonry system. As a methodological path, the study is made up of theoretical knowledge on the subject, thus a survey of theoretical reference was carried out based on the bibliographic and documentary methods. It is Verificouu that the Drywall has been used in Brazil mainly in the commercial construction business, i.e. in shops, offices, etc., because it is a relatively new method in Brazil, it is still not widely used in residential constructions. However, in the construction process the use of the Drywall system is very favorable to the market, in view of its practicality, speed in the execution of processes and reduction of the financial costs of the work.","PeriodicalId":236176,"journal":{"name":"Journal of Engineering and Technology for Industrial Applications","volume":"77 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"1900-01-01","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"130322403","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Pub Date : 1900-01-01DOI: 10.5935/2447-0228.20160040
C. M. V. O. Bezerra, José Geraldo Gonçalves da Silva, Clauderino da Silva Batista
A decade ago, the World Health Organization (WHO) declared tuberculosis (TB) in a state of emergency in the world, which is still the leading cause of death from infectious disease in adults. According to WHO estimates, two billion people representing a third of the world population is infected with Mycobacterium tuberculosis. Of these, 8 million develop the disease and two million die each year. Tuberculosis is still a serious public health problem recognized by the Brazilian government. Therefore, due to their public policy purposes, assumed commitments with their citizens and the international community to control its evolution, seeking to reduce its prevalence in the population. In the Amazon, where about 60% of the country's indigenous population, the average incidence of tuberculosis has reached 75.1 cases per 100,000 population in 1980-2000, the highest among Brazilian geopolitical regions (the national average for this period was 59.2). In order to statistically verify the number of TB cases that may occur in the municipality of Capanema / PA based on the number of cases of the disease in previous years, there was a correlation capability of theMoving Average method for data collected as method useful to estimate the number of cases of thisdisease in 2015.
{"title":"ESTIMATED NUMBER OF TUBERCULOSIS IN CASES OF MUNICIPALITY CAPANEMA/PA FOR THE YEAR 2015 USING THE METHOD SIZED MOBILE","authors":"C. M. V. O. Bezerra, José Geraldo Gonçalves da Silva, Clauderino da Silva Batista","doi":"10.5935/2447-0228.20160040","DOIUrl":"https://doi.org/10.5935/2447-0228.20160040","url":null,"abstract":"A decade ago, the World Health Organization (WHO) declared tuberculosis (TB) in a state of emergency in the world, which is still the leading cause of death from infectious disease in adults. According to WHO estimates, two billion people representing a third of the world population is infected with Mycobacterium tuberculosis. Of these, 8 million develop the disease and two million die each year. Tuberculosis is still a serious public health problem recognized by the Brazilian government. Therefore, due to their public policy purposes, assumed commitments with their citizens and the international community to control its evolution, seeking to reduce its prevalence in the population. In the Amazon, where about 60% of the country's indigenous population, the average incidence of tuberculosis has reached 75.1 cases per 100,000 population in 1980-2000, the highest among Brazilian geopolitical regions (the national average for this period was 59.2). In order to statistically verify the number of TB cases that may occur in the municipality of Capanema / PA based on the number of cases of the disease in previous years, there was a correlation capability of theMoving Average method for data collected as method useful to estimate the number of cases of thisdisease in 2015.","PeriodicalId":236176,"journal":{"name":"Journal of Engineering and Technology for Industrial Applications","volume":"13 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"1900-01-01","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"130503344","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Pub Date : 1900-01-01DOI: 10.5935/2447-0228.20150010
Rildo de Mendonça Nogueira, Edson Farias de Oliveira, Waterloo Ferreira da Silva, Á. Santana, M. Tostes, T. M. Soares
This paper approaches the analysis of the current distortion impact due the harmonic frequencies present at the power grid of an industry facility at Manaus during the manufacturing process of informatics devices. The reason for such frequencies to appear are the presence of non linear loads from personal computers, notebooks and tablets. The data were collected in a measurement campaign during a week, using quality energy analyzers at different production process supplied by 13,8kV and with a nominal load of 800kVA. The main objective of this paper is to present an analysis based on computational intelligence using decision tree to determine and quantify the harmonic distortions commonly present at manufacturing process of informatics industries using simultaneous measurements of voltage and current to determine which process has the biggest impact in the total harmonic distortion at the common coupling point between the factory and the energy dealers.
{"title":"Harmonic Impact analysis coming from the manufacturing processes of a Eletroeletrônica Industry Using KDD and Decision Trees","authors":"Rildo de Mendonça Nogueira, Edson Farias de Oliveira, Waterloo Ferreira da Silva, Á. Santana, M. Tostes, T. M. Soares","doi":"10.5935/2447-0228.20150010","DOIUrl":"https://doi.org/10.5935/2447-0228.20150010","url":null,"abstract":"This paper approaches the analysis of the current distortion impact due the harmonic frequencies present at the power grid of an industry facility at Manaus during the manufacturing process of informatics devices. The reason for such frequencies to appear are the presence of non linear loads from personal computers, notebooks and tablets. The data were collected in a measurement campaign during a week, using quality energy analyzers at different production process supplied by 13,8kV and with a nominal load of 800kVA. The main objective of this paper is to present an analysis based on computational intelligence using decision tree to determine and quantify the harmonic distortions commonly present at manufacturing process of informatics industries using simultaneous measurements of voltage and current to determine which process has the biggest impact in the total harmonic distortion at the common coupling point between the factory and the energy dealers.","PeriodicalId":236176,"journal":{"name":"Journal of Engineering and Technology for Industrial Applications","volume":"33 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"1900-01-01","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"129092401","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Pub Date : 1900-01-01DOI: 10.5935/2447-0228.20180074
Thalyson Rocha de Castro, M. Nascimento, J. Júnior
Quality in customer service is one of the most important points for the survival of a company in the market. The classic means of service such as telephones and emails have been replaced by alternative channels, so as to offer convenience and efficiency to the end customer. The cost related to the care by humans is high, mainly regarding the common questions of the users. This work presents a possible solution to increase the efficiency and effectiveness of the company's relationship with the client, through a Software capable of assisting in the creation of an automated virtual attendant. The implementation of this solution allows the end user without technical knowledge to be able to develop and manage a ChatBot, reducing costs and time of service of a specialized team.
{"title":"Framework for creation of ChatBots by end user","authors":"Thalyson Rocha de Castro, M. Nascimento, J. Júnior","doi":"10.5935/2447-0228.20180074","DOIUrl":"https://doi.org/10.5935/2447-0228.20180074","url":null,"abstract":"Quality in customer service is one of the most important points for the survival of a company in the market. The classic means of service such as telephones and emails have been replaced by alternative channels, so as to offer convenience and efficiency to the end customer. The cost related to the care by humans is high, mainly regarding the common questions of the users. This work presents a possible solution to increase the efficiency and effectiveness of the company's relationship with the client, through a Software capable of assisting in the creation of an automated virtual attendant. The implementation of this solution allows the end user without technical knowledge to be able to develop and manage a ChatBot, reducing costs and time of service of a specialized team.","PeriodicalId":236176,"journal":{"name":"Journal of Engineering and Technology for Industrial Applications","volume":"56 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"1900-01-01","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"123944939","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
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