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Experience branding in theory and practice. Case study 体验品牌的理论和实践。案例研究
Pub Date : 2023-01-01 DOI: 10.29119/1641-3466.2023.178.33
Beata Tarczydło, Joanna Miłoń, Jerzy Klimczak
Purpose: Presenting the essence of modern experience branding (as a result of the available studies and original research), giving an example of marketing tools, methods, and procedures used for Milka experience branding, and to develop recommendations for the interested marketers. Design/methodology/approach: analysis of secondary sources of information, case study of a selected global brand from the food sector for which broad marketing activities creating its market capital are carried out with prosumer engagement, and participant observation of their selected projects combined with result analysis. Findings: Marketing ways of impacting (under the analysed brand) stakeholder experiences, taking into consideration contemporary trends and market conditions through the available communication channels and its social media profiles. Research limitations/implications: The paper was based on literature studies and a case study of a global brand from the food sector. The research problem addressed should be analysed based on a larger number of brands. Moreover, in the next project, opinion surveys among representatives of the brand community of the analysed brand and its key stakeholders are planned for the purpose of personalisation of the brand-related experiences. Practical implications: Implementation – with customer engagement – of diverse branded marketing activities, such as: raising awareness of the importance of sustainable activities in all the processes of the brand owner, selection of the right components for the brand’s products, educating about a healthy diet, providing opportunities for entertainment, education, and fun, engaging the interested parties and personification of activities, adjusting activities to the conditions, and building a real and virtual community. Social implications: Research shows that branding activities/actions/campaigns do impact customer behaviours, their experiences, attitudes, engagement, changes in the ways of buying and using the brand’s products, marketer practices, and – consequently – the entire society and natural environment. They also lead to the promotion – under the brand and with the engagement of its stakeholders – of a sustainable approach to resource management and undertaking projects in line with the 2030 Agenda and recommendations of the ESG directive. Originality/value: It is the first study of this type (at least in the Polish market) regarding the impact of methodical branding activities on the experiences of the brand’s key stakeholders and the resulting practical implications (social, economic, environmental, and managerial). Keywords: experience branding, sustainable practices, brand projects and campaigns, marketing ways of creating brand-related experiences, case study. Category of the paper: research paper.
目的:展示现代体验品牌的本质(作为现有研究和原始研究的结果),给出一个用于米尔卡体验品牌的营销工具、方法和程序的例子,并为感兴趣的营销人员提出建议。设计/方法论/方法:分析二手信息来源,对食品行业选定的全球品牌进行案例研究,其中广泛的营销活动创造了市场资本,并与产消费者参与进行了合作,参与者观察了他们选定的项目并结合了结果分析。研究结果:考虑到当代趋势和市场状况,通过可用的沟通渠道及其社交媒体档案,影响(在所分析的品牌下)利益相关者体验的营销方式。研究局限/启示:本文基于文献研究和一个来自食品行业的全球品牌的案例研究。所解决的研究问题应该基于更大数量的品牌进行分析。此外,在下一个项目中,计划对所分析品牌的品牌社区及其主要利益相关者的代表进行意见调查,以实现品牌相关体验的个性化。实际意义:在顾客参与的情况下,推行多元化的品牌营销活动,例如:在品牌所有者的所有流程中提高对可持续活动重要性的认识,为品牌产品选择合适的组件,宣传健康饮食,提供娱乐、教育和乐趣的机会,吸引感兴趣的各方和活动的人格化,根据情况调整活动,并建立一个真实和虚拟的社区。社会影响:研究表明,品牌活动/行动/活动确实会影响顾客的行为、他们的体验、态度、参与、购买和使用品牌产品方式的变化、营销人员的做法,最终影响整个社会和自然环境。它们还有助于在利益相关者的参与下,以品牌推广可持续的资源管理方法,并根据《2030年议程》和ESG指令的建议开展项目。原创性/价值:这是第一个这类研究(至少在波兰市场),关于有条理的品牌活动对品牌主要利益相关者的体验的影响,以及由此产生的实际影响(社会、经济、环境和管理)。关键词:体验品牌,可持续实践,品牌项目和活动,创造品牌相关体验的营销方式,案例分析。论文类别:研究论文。
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引用次数: 0
Optimization of logistics processes in the sustainable development of manufacturing enterprises 物流流程优化在制造企业可持续发展中的作用
Pub Date : 2023-01-01 DOI: 10.29119/1641-3466.2023.178.37
Daniel Tokarski, Łukasz Łuczak
Purpose: The aim of the research was to show the importance of optimizing logistics processes in commercial enterprises, the impact of optimizing logistics processes on customer satisfaction was presented. Design/methodology/approach: A combination of several research methods was used. The method of literature analysis was used as the basic research method. In addition, by using the method of observation and the method of examining documents, it was possible to more accurately determine the phenomena occurring in enterprises and to obtain data, the comparison of which would allow to determine the impact of the applied change and optimization of the implemented processes. The supplementary method in the conducted research was the method of interviews with business owners, which made it possible to fill in the emerging information gaps. Findings: The key importance of optimizing logistic processes in commercial enterprises for operational efficiency and competitiveness has been demonstrated. It shows the need to optimize processes in enterprises, the benefits that can be achieved by focusing on processes and becoming a process-mature organization to remain a competitive organization on the market. Company owners' understanding of the importance of process optimization, continuous improvement in this area and the use of modern IT systems is the key to surviving in a dynamically changing market, achieving higher indicators and organizational effectiveness in order to gain a competitive advantage over other entities present on the market. Originality/value: The publication covers the subject of optimization of logistics processes in the sustainable development of manufacturing enterprises in the microeconomic aspect. Combining interdisciplinary research in the areas of management and quality science with economics and finance. Keywords: logistics processes, manufacturing enterprises, sustainable development. Category of the paper: research paper.
目的:研究的目的是显示优化物流流程在商业企业的重要性,优化物流流程对客户满意度的影响被提出。设计/方法论/方法:采用了几种研究方法的组合。本文采用文献分析法作为基础研究方法。此外,通过使用观察法和检查文件的方法,可以更准确地确定企业中发生的现象并获得数据,对这些现象进行比较可以确定所应用的变化的影响和所执行过程的优化。在进行的研究中补充的方法是与企业主访谈的方法,这使得有可能填补新出现的信息空白。研究结果:优化商业企业物流流程对运营效率和竞争力的关键重要性已经得到证明。它显示了优化企业过程的必要性,通过关注过程和成为一个过程成熟的组织来保持市场上的竞争力所能获得的好处。公司所有者对流程优化的重要性的理解,在这一领域的持续改进和现代IT系统的使用是在动态变化的市场中生存的关键,实现更高的指标和组织效率,以获得市场上其他实体的竞争优势。原创性/价值:该出版物涵盖了微观经济方面制造企业可持续发展中物流过程优化的主题。将管理和质量科学领域的跨学科研究与经济学和金融学相结合。关键词:物流流程,制造企业,可持续发展。论文类别:研究论文。
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引用次数: 0
The SWOT-TOWS analysis as a tool for quality management for an enterprise with PKD 85.59b – extracurricular forms of education 将swot - tow分析作为质量管理的工具,应用于PKD 85.59b -课外教育形式的企业
Pub Date : 2023-01-01 DOI: 10.29119/1641-3466.2023.178.19
Kamila Kowalik, Izabela Bagińska
Purpose: The aim of the article is to present the practical application of the SWOT-TOWS analysis in assessing the prospects of starting a business in the field of extracurricular forms of education. Design/methodology/approach: The research includes the identification of factors of the internal and external environment for a company operating on the market for a year in the field of extracurricular forms of education in accordance with the classification of the selected research method and based on observation, calculation of standard and additional links and, based on the resulting strategy, making decisions on quality management. Findings: The analysis of the links between the factors of the internal and external environment indicated that in the case of an enterprise in the education industry, a competitive strategy should be adopted in terms of quality management, which means currently favorable external conditions for this type of activity, the use of which will enable the reduction of weaknesses. The focus should be on a high level of quality at the core of the service - in the learning process. Research limitations/implications: The presented research results may be the basis for further research in the field of quality management in enterprises from the analyzed sector. Practical implications: The presented analysis can be successfully used by entrepreneurs conducting a similar type of business activity and by people analyzing the education market both in terms of business and science. Originality/value: Simultaneous use of the SWOT-TOWS analysis with other analytical tools may allow for effective market analysis by economists and may facilitate quality management for business practitioners. Keywords: market analysis, SWOT-TOWS analysis, quality management. Category of the paper: research paper, case study.
目的:本文的目的是展示swot - tow分析在评估课外教育领域创业前景方面的实际应用。设计/方法论/方法:研究包括根据所选研究方法的分类,在观察、计算标准和附加环节的基础上,确定一家公司在市场上经营一年的课外教育形式领域的内外部环境因素,并根据得出的策略,做出质量管理决策。研究发现:对内外部环境因素之间的联系分析表明,对于教育行业的企业来说,在质量管理方面应该采取竞争战略,这意味着目前对这类活动有利的外部条件,利用这种外部条件可以减少弱点。在学习过程中,重点应该放在服务核心的高质量上。研究局限/启示:本文的研究结果可能为所分析部门在企业质量管理领域的进一步研究奠定基础。实际意义:本文的分析可以成功地用于进行类似商业活动的企业家,以及从商业和科学角度分析教育市场的人。原创性/价值:同时使用swot - tow分析与其他分析工具可以允许经济学家进行有效的市场分析,并可能促进商业从业者的质量管理。关键词:市场分析,swot - tow分析,质量管理。论文类别:研究论文、案例研究。
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引用次数: 0
Influence of ethnocentric attitudes towards tequila attributes related to country of origin effect 民族中心主义态度对龙舌兰酒属性的影响与原产国效应有关
Pub Date : 2023-01-01 DOI: 10.29119/1641-3466.2023.174.24
Andrzej Szymkowiak, Robert Romanowski, Jakub Łach
Purpose: The aim of the article is to determine the impact of ethnocentrism on the assessment of product attributes in consumer purchase decision-making. The reason for undertaking the work was interest in the topic of ethnocentrism and determining the impact of product attributes unrelated to functionality on consumer preferences. Design/methodology/approach: In order to achieve the objective, a questionnaire was conducted using the Internet survey method (CAWI) on a sample of 650 respondents from the USA. Respondents were asked to choose the tequila that looked the same in the photos, in relation to which 6 attributes of the product's country of origin were changed: (raw) materials, place of production, nationality of the company employees and owner, company headquarters and country to which taxes are paid. The use of the conjoint method made it possible to determine the significance of factors when assessing the origin of the product. Moreover, to determine ethnocentric attitude, respondents were asked to answer 20 questions on a modified CET scale. Findings: The most significant product attribute associated with the country of origin was the place of production, followed by the place of paying taxes and the source of (raw) materials. The least important attribute was the origin of the employees. However, differences in the assessment regarding the attributes of the country of origin were determined with regard to the level of ethnocentrism represented by the respondents. For highly ethnocentric consumers, the most important attribute was where the tequila company paid its taxes. On the other hand, for consumers demonstrating a low level of ethnocentrism, the place of production was the most significant. Research limitations/implications: The study was conducted among US citizens, which means that it would be worth conducting such a study on other continents, especially in countries with a high consumption of alcoholic products. The conducted empirical study, its results and methodology, may be inspiration for further scientific research in the analysed field. Due to the range and complexity of the studied issues as well as the research area, this work does not fully exhaust such an extensive subject. In further research, the respondents should represent different age groups, as well as levels of education and ethnocentrism. Consumers could also be distinguished by the number of people in the household and their annual household income. Practical implications: The publication can be used by both owners and marketing departments of companies producing alcohol, but also other products with a diffuse country of origin effect. The information contained in the research could be applied in shaping campaigns among clients with different levels of ethnocentrism. Originality/value: In the article, a comprehensive description has been given of the potential for displaying various product attributes related to the country of origin, important from the po
目的:本文的目的是确定民族中心主义对消费者购买决策中产品属性评估的影响。从事这项工作的原因是对种族中心主义的主题感兴趣,并确定与功能无关的产品属性对消费者偏好的影响。设计/方法/途径:为了达到目的,使用互联网调查方法(CAWI)对来自美国的650名受访者进行了问卷调查。受访者被要求选择在照片中看起来相同的龙舌兰酒,与产品原产国的6个属性相关的改变:(原材料),生产地点,公司员工和所有者的国籍,公司总部和纳税国家。联合方法的使用使得在评估产品原产地时确定因素的重要性成为可能。此外,为了确定种族中心主义态度,受访者被要求在修改后的CET量表上回答20个问题。发现:与原产国相关的最重要的产品属性是生产地,其次是纳税地和(原材料)来源。最不重要的属性是雇员的出身。然而,关于原籍国属性的评估差异是根据受访者所代表的种族中心主义程度来确定的。对于高度种族中心主义的消费者来说,最重要的属性是龙舌兰酒公司在哪里纳税。另一方面,对于表现出低水平民族中心主义的消费者来说,生产地点是最重要的。研究局限性/影响:这项研究是在美国公民中进行的,这意味着在其他大洲进行这样的研究是值得的,特别是在酒精产品消费量高的国家。所进行的实证研究,其结果和方法,可能会对所分析领域的进一步科学研究产生启发。由于所研究问题的范围和复杂性以及研究领域,本工作并未完全穷尽如此广泛的主题。在进一步的研究中,受访者应该代表不同的年龄组,以及教育水平和种族中心主义。消费者也可以通过家庭人数和家庭年收入来区分。实际意义:该出版物可用于生产酒精的公司的所有者和营销部门,也可用于具有分散原产国效应的其他产品。研究中包含的信息可用于在具有不同程度种族中心主义的客户中形成宣传活动。原创性/价值:在这篇文章中,对展示与原产国相关的各种产品属性的潜力进行了全面的描述,从消费者对不同程度的种族中心主义的决定的角度来看,这一点很重要。可能被认为是创新的是分析,根据消费者民族中心主义的程度对原产国的属性进行排名。关键词:原产国效应;消费者民族中心主义;联合分析;论文类别:研究论文。
{"title":"Influence of ethnocentric attitudes towards tequila attributes related to country of origin effect","authors":"Andrzej Szymkowiak, Robert Romanowski, Jakub Łach","doi":"10.29119/1641-3466.2023.174.24","DOIUrl":"https://doi.org/10.29119/1641-3466.2023.174.24","url":null,"abstract":"Purpose: The aim of the article is to determine the impact of ethnocentrism on the assessment of product attributes in consumer purchase decision-making. The reason for undertaking the work was interest in the topic of ethnocentrism and determining the impact of product attributes unrelated to functionality on consumer preferences. Design/methodology/approach: In order to achieve the objective, a questionnaire was conducted using the Internet survey method (CAWI) on a sample of 650 respondents from the USA. Respondents were asked to choose the tequila that looked the same in the photos, in relation to which 6 attributes of the product's country of origin were changed: (raw) materials, place of production, nationality of the company employees and owner, company headquarters and country to which taxes are paid. The use of the conjoint method made it possible to determine the significance of factors when assessing the origin of the product. Moreover, to determine ethnocentric attitude, respondents were asked to answer 20 questions on a modified CET scale. Findings: The most significant product attribute associated with the country of origin was the place of production, followed by the place of paying taxes and the source of (raw) materials. The least important attribute was the origin of the employees. However, differences in the assessment regarding the attributes of the country of origin were determined with regard to the level of ethnocentrism represented by the respondents. For highly ethnocentric consumers, the most important attribute was where the tequila company paid its taxes. On the other hand, for consumers demonstrating a low level of ethnocentrism, the place of production was the most significant. Research limitations/implications: The study was conducted among US citizens, which means that it would be worth conducting such a study on other continents, especially in countries with a high consumption of alcoholic products. The conducted empirical study, its results and methodology, may be inspiration for further scientific research in the analysed field. Due to the range and complexity of the studied issues as well as the research area, this work does not fully exhaust such an extensive subject. In further research, the respondents should represent different age groups, as well as levels of education and ethnocentrism. Consumers could also be distinguished by the number of people in the household and their annual household income. Practical implications: The publication can be used by both owners and marketing departments of companies producing alcohol, but also other products with a diffuse country of origin effect. The information contained in the research could be applied in shaping campaigns among clients with different levels of ethnocentrism. Originality/value: In the article, a comprehensive description has been given of the potential for displaying various product attributes related to the country of origin, important from the po","PeriodicalId":23940,"journal":{"name":"Zeszyty Naukowe KUL","volume":"55 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2023-01-01","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"135798394","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
引用次数: 0
Utility of the gender management system in the process of social development and modernization – in search of policy of gender equality and equal opportunities for women and men 在社会发展和现代化进程中利用性别管理制度-寻求性别平等和男女机会平等的政策
Pub Date : 2023-01-01 DOI: 10.29119/1641-3466.2023.176.42
Justyna Tomczyk
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引用次数: 0
Analysis of the importance and changes of stakeholders using the example of a university-based special purpose entity 以校本特殊目的实体为例分析利益相关者的重要性及其变化
Pub Date : 2023-01-01 DOI: 10.29119/1641-3466.2023.176.36
Malwina Szarek
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引用次数: 0
Perspektywy wykorzystania narzędzi rachunkowości zarządczej w logistyce w świetle badań empirycznych 从实证研究看管理会计工具在物流中的应用前景
Pub Date : 2023-01-01 DOI: 10.15678/znuek.2023.1000.0206
Beata Sadowska, Konrad Kochański
Objective: To examine the prospects for the application of selected management accounting tools ensuring feedback between accounting and logistics. Research Design & Methods: The preparation of the article was preceded by a literature review in the field of management accounting and logistics. Theoretical considerations in this area have been supplemented by empirical research that was carried out in November 2021. The authors’ own research was preceded by observation. The survey was carried out electronically, in two stages, on a sample of 239 people. The survey involved, among other things, respondents-practitioners, verified persons professionally related to logistics, accountants, controllers and managers. The survey questionnaire used for the research was prepared with Microsoft Forms. The questions were close-ended. The survey was carried out electronically in two stages. The link to the survey was sent to individuals representative of various sectors and industries (practitioners) and lecturers of a public university. The article complements the research gap resulting from poor recognition of management accounting tools in logistics. Findings: Cost account and the management accounting subsystem are used in logistics, an area is which companies should use, first and foremost, activity and process-based costing, as well as target costing. According to the respondents, activity and process-based costing provide useful information in logistics activities. Implications / Recommendations: The research reported here indicates that the most common barriers to implementing management accounting tools in logistics include: employees’ inexperience in using instruments, the high cost associated with introducing changes as well as the knowledge and qualifications of employees. Further research on implementing management accounting tools is required to provide quick and reliable information that could be used to achieve typical logistic goals. Contribution: The article is based on the results of an empirical study. Conclusions from the conducted analyses fill the cognitive gap in this area and can be used by both practitioners and theoreticians. It helps develop the discipline by recognising the extent to which management accounting tools are used in the logistics industry.
目的:探讨选定的管理会计工具的应用前景,以确保会计和物流之间的反馈。研究设计&;方法:在撰写本文之前,先对管理会计和物流领域的文献进行综述。2021年11月进行的实证研究补充了这一领域的理论考虑。作者自己的研究是在观察之前进行的。该调查分两个阶段以电子方式进行,共有239人参加。除其他外,调查对象包括从业人员、经认证的物流专业人士、会计师、财务控制人员和管理人员。本研究使用的调查问卷是用Microsoft Forms编写的。这些问题都是封闭式的。调查分两个阶段以电子方式进行。调查的连结已发送给代表不同界别和行业的人士(从业员)和一所公立大学的讲师。本文弥补了由于对物流管理会计工具认识不足而导致的研究空白。发现:成本核算和管理会计子系统在物流中使用,这是一个公司应该首先使用的领域,基于活动和过程的成本核算,以及目标成本核算。根据受访者的说法,基于活动和过程的成本核算为物流活动提供了有用的信息。启示/建议:这里报告的研究表明,在物流中实施管理会计工具的最常见障碍包括:员工在使用工具方面缺乏经验,引入变更的高成本以及员工的知识和资格。需要对实施管理会计工具进行进一步研究,以提供可用于实现典型物流目标的快速可靠的信息。贡献:本文基于实证研究的结果。所进行的分析得出的结论填补了这一领域的认知空白,可供实践者和理论家使用。它通过认识到管理会计工具在物流行业中的使用程度,有助于发展这一学科。
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引用次数: 0
The usage of smartphone applications in smart city development – urban mobility and traffic management 智能手机应用在智慧城市发展中的应用——城市交通和交通管理
Pub Date : 2023-01-01 DOI: 10.29119/1641-3466.2023.179.39
Radosław WOLNIAK, Wes Grebski
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引用次数: 0
Benefits that offerors achieve thanks to cooperation with final purchasers vs. the offeror’s country of origin – the final purchasers’ perspective 要约人因与最终购买者合作而获得的利益vs.要约人的原产国——最终购买者的观点
Pub Date : 2023-01-01 DOI: 10.29119/1641-3466.2023.177.2
Agnieszka Izabela Baruk
: The aim of the article is to identify the hierarchy of benefits perceived by final
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引用次数: 0
Technology entrepreneurship in the process of functioning of academic companies 技术创业在学术公司运作过程中的作用
Pub Date : 2023-01-01 DOI: 10.29119/1641-3466.2023.177.5
Zbigniew Chyba
Purpose: The purpose of the present paper is to assess the impact of technology 5 entrepreneurship on the entrepreneurial behavior of employees (which translates into the 6 development of technology entrepreneurship of the organization) in the context of new present-7
{"title":"Technology entrepreneurship in the process of functioning of academic companies","authors":"Zbigniew Chyba","doi":"10.29119/1641-3466.2023.177.5","DOIUrl":"https://doi.org/10.29119/1641-3466.2023.177.5","url":null,"abstract":"Purpose: The purpose of the present paper is to assess the impact of technology 5 entrepreneurship on the entrepreneurial behavior of employees (which translates into the 6 development of technology entrepreneurship of the organization) in the context of new present-7","PeriodicalId":23940,"journal":{"name":"Zeszyty Naukowe KUL","volume":"70 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2023-01-01","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"136305401","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
引用次数: 0
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