Pub Date : 2021-09-05DOI: 10.47750/CIBG.2021.27.06.088
Saurabh Wadhawan Cj Meadows Christopher Abraham
Purpose – The purpose of this study is to identify the variables that drive value creation in the Information Technology (IT) industry specifically, in the post-Covid-19 world. Design/methodology/approach - This study has synthesized existing literature through which it identifies the variables driving value creation in the IT industry. Findings - The results of the study show that competitive advantage, cross-disciplinary communication, and diversity drive value creation in the IT industry. Furthermore, the discussion extends organizations' absorptive capacity through the means of integration, learning, and reconfiguring knowledge by assimilating the knowledge process to sense and seize vital opportunities in the market, enablingservice innovation practices outcome, driving enterprise agility by leading digital adoptions in the Post-Covid-19 times,yielding the higher organization value by the extent of social-network heterogeneity (SNH) and focussing on the principle of “ the strength of weak ties ” are the abilities of an organization to react to a crisis. Research limitations/implications – This study proposes that this article should help the IT industry and the organizations underneath to achieve greater agility, stability through the extent of IT infrastructure, IT human resource, and IT knowledge management, focusing on cross-disciplinary as a collection of practices over a) intentional learning, b) strategic leadership, and c) transforming practices into integrating systems and embracing design thinking (DT) creation with dynamic capabilities to enhance the absorptive capacity of an organization, promoting entrepreneurial behavior and diversity management capabilities. Furthermore, this study ascertains the role of market dynamism, Schumpeter's innovation dimensions, Maslow's hierarchy of needs, constructivism, organizational learning,resilience-enhancing diversity management (REDM), strategic human resource management (HRM),and resource-based view as implementation models for the variables identified. dynamic capability to enhance the absorptive capacity of an organization by the means of integration, and further learning use of design thinking in the context of IT development and share elementary differences - a) building on diversity – facilitate team-based collaboration implementing differing thinking styles in development teams, b) exploring the problem space – a team-based collaborative effort, emphasizing over understanding user needs and to come up with new ideas, c) exploring the solution space – approach lean towards agile process and limit divergent thinking, and d) iterative alignment of both spaces – it gives the flavors around design thinking and agile process.
{"title":"Determinants of value creation from organizational performance-based view: Implications for IT industry in the Post-Covid-19 World","authors":"Saurabh Wadhawan Cj Meadows Christopher Abraham","doi":"10.47750/CIBG.2021.27.06.088","DOIUrl":"https://doi.org/10.47750/CIBG.2021.27.06.088","url":null,"abstract":"Purpose – The purpose of this study is to identify the variables that drive value creation in the Information Technology (IT) industry specifically, in the post-Covid-19 world. Design/methodology/approach - This study has synthesized existing literature through which it identifies the variables driving value creation in the IT industry. Findings - The results of the study show that competitive advantage, cross-disciplinary communication, and diversity drive value creation in the IT industry. Furthermore, the discussion extends organizations' absorptive capacity through the means of integration, learning, and reconfiguring knowledge by assimilating the knowledge process to sense and seize vital opportunities in the market, enablingservice innovation practices outcome, driving enterprise agility by leading digital adoptions in the Post-Covid-19 times,yielding the higher organization value by the extent of social-network heterogeneity (SNH) and focussing on the principle of “ the strength of weak ties ” are the abilities of an organization to react to a crisis. Research limitations/implications – This study proposes that this article should help the IT industry and the organizations underneath to achieve greater agility, stability through the extent of IT infrastructure, IT human resource, and IT knowledge management, focusing on cross-disciplinary as a collection of practices over a) intentional learning, b) strategic leadership, and c) transforming practices into integrating systems and embracing design thinking (DT) creation with dynamic capabilities to enhance the absorptive capacity of an organization, promoting entrepreneurial behavior and diversity management capabilities. Furthermore, this study ascertains the role of market dynamism, Schumpeter's innovation dimensions, Maslow's hierarchy of needs, constructivism, organizational learning,resilience-enhancing diversity management (REDM), strategic human resource management (HRM),and resource-based view as implementation models for the variables identified. dynamic capability to enhance the absorptive capacity of an organization by the means of integration, and further learning use of design thinking in the context of IT development and share elementary differences - a) building on diversity – facilitate team-based collaboration implementing differing thinking styles in development teams, b) exploring the problem space – a team-based collaborative effort, emphasizing over understanding user needs and to come up with new ideas, c) exploring the solution space – approach lean towards agile process and limit divergent thinking, and d) iterative alignment of both spaces – it gives the flavors around design thinking and agile process.","PeriodicalId":241562,"journal":{"name":"The Journal of Contemporary Issues in Business and Government","volume":"41 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2021-09-05","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"116234648","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Pub Date : 2021-09-04DOI: 10.47750/CIBG.2021.27.06.092
Annu Sushil Kumar Dr. Ravindra Tripathi
The purpose of this research is to assess the performance of the top-five private sector banks in India from 2016 to 2021. The goal is also to investigate the profitability of these selected banks during covid-19. Approach/Methodology/Design : The study sample consisted of five private banks. The study used statistical tools such as the Minimum and Maximum Net Profit Ratio, Descriptive Statistics, and the One-Way ANOVA test to evaluate bank performance. The study spans the years 2016-17 to 2020-21 and it is entirely based on secondary data. Findings : The study's findings demonstrate that the Net Profit of the selected banks differs significantly. Due to the significant profit earned and the efficient management that is applied, HDFC Bank's &Kotak Mahindra Bank financial performance is consistently good. Because to governance concerns, misleading guarantee to consumers, non-serious investors, no market-led resurgence in sight, outflow of liquidity, and non-disclosure practices, the results show that INDUSIND Bank's financial position is deteriorating. Axis Bank and INDUSIND Bank are gradually losing market share. Practical Implications banks a higher percentage of nonperforming assets. result of sector banks in India, assisting in the presentation of statistical analysis that will be useful to both investors and bank management teams. Originality/value: Banks are now one of the fastest expanding industries, with large sums of money being invested in them. The banking system is getting increasingly complicated, necessitating a greater requirement to assess bank performance. on various projects research includes accounting, and
{"title":"To study the Financial Performance of top five privatized Banks in India With special reference to( HDFC, AXIS, ICICI, KMB, IndusInd Bank)","authors":"Annu Sushil Kumar Dr. Ravindra Tripathi","doi":"10.47750/CIBG.2021.27.06.092","DOIUrl":"https://doi.org/10.47750/CIBG.2021.27.06.092","url":null,"abstract":"The purpose of this research is to assess the performance of the top-five private sector banks in India from 2016 to 2021. The goal is also to investigate the profitability of these selected banks during covid-19. Approach/Methodology/Design : The study sample consisted of five private banks. The study used statistical tools such as the Minimum and Maximum Net Profit Ratio, Descriptive Statistics, and the One-Way ANOVA test to evaluate bank performance. The study spans the years 2016-17 to 2020-21 and it is entirely based on secondary data. Findings : The study's findings demonstrate that the Net Profit of the selected banks differs significantly. Due to the significant profit earned and the efficient management that is applied, HDFC Bank's &Kotak Mahindra Bank financial performance is consistently good. Because to governance concerns, misleading guarantee to consumers, non-serious investors, no market-led resurgence in sight, outflow of liquidity, and non-disclosure practices, the results show that INDUSIND Bank's financial position is deteriorating. Axis Bank and INDUSIND Bank are gradually losing market share. Practical Implications banks a higher percentage of nonperforming assets. result of sector banks in India, assisting in the presentation of statistical analysis that will be useful to both investors and bank management teams. Originality/value: Banks are now one of the fastest expanding industries, with large sums of money being invested in them. The banking system is getting increasingly complicated, necessitating a greater requirement to assess bank performance. on various projects research includes accounting, and","PeriodicalId":241562,"journal":{"name":"The Journal of Contemporary Issues in Business and Government","volume":"91 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2021-09-04","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"132880566","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Pub Date : 2021-09-04DOI: 10.47750/CIBG.2021.27.06.095
Yan Dai
. Accommodative glocalization indicates that, the practices, institutions and meanings of glocalized football culture have been pragmatically absorbed (Robertson, 2007). This study is designed to explore the elements of European football being accepted in China and examine how the cultivation concept for Chinese teenage football players has been reformed through learning from Europe in the context of accommodative glocalization. Ethnographic research (participation observation and semi-structured interview) revealed that, Chinese football clubs should avoid conflicts between Chinese local football players and foreign football players being professionally cultivated in Europe. It is of significance to cultivate Chinese teenage football players to learn about European football spirits (not yielding, being progressive and stay in good athletic condition, self-transcendence, collective cooperation), rather than simply pursuing good results in Chinese Super League and depending on European football players ’ contributions introduced by clubs. The processes of accommodative glocalization can help to reconsider the advantages and drawbacks of glocalized football culture and reformulate the local football culture in China by absorbing the advantages of glocalized football culture.
{"title":"Qualitative AnalysisOf European Football Spirits Used For Reforming The Cultivation ConceptOf Chinese TeenageFootball Players","authors":"Yan Dai","doi":"10.47750/CIBG.2021.27.06.095","DOIUrl":"https://doi.org/10.47750/CIBG.2021.27.06.095","url":null,"abstract":". Accommodative glocalization indicates that, the practices, institutions and meanings of glocalized football culture have been pragmatically absorbed (Robertson, 2007). This study is designed to explore the elements of European football being accepted in China and examine how the cultivation concept for Chinese teenage football players has been reformed through learning from Europe in the context of accommodative glocalization. Ethnographic research (participation observation and semi-structured interview) revealed that, Chinese football clubs should avoid conflicts between Chinese local football players and foreign football players being professionally cultivated in Europe. It is of significance to cultivate Chinese teenage football players to learn about European football spirits (not yielding, being progressive and stay in good athletic condition, self-transcendence, collective cooperation), rather than simply pursuing good results in Chinese Super League and depending on European football players ’ contributions introduced by clubs. The processes of accommodative glocalization can help to reconsider the advantages and drawbacks of glocalized football culture and reformulate the local football culture in China by absorbing the advantages of glocalized football culture.","PeriodicalId":241562,"journal":{"name":"The Journal of Contemporary Issues in Business and Government","volume":"2020 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2021-09-04","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"123418260","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Pub Date : 2021-09-04DOI: 10.47750/CIBG.2021.27.06.091
S. Hussain
Introduction and Background : Financial intermediation is a proven function of the banking sector which advocates its growth-promoting role. But Islamic banks cover an extra mile by sharing risk and synchronizing the income of the rich and the poor. But to function smoothly, the services sector like Islamic banks must ensure that their clients/customers are patronizing them with a higher degree of engagement. A most important source of patronizing is the deposits that customers are keeping in their accounts with Islamic banks. In terms of practice, there are two types of patronizing customers.First,who places their deposits in the current account, and second who places their deposits in the saving accounts.Both of them have different expectations from the services extended by Islamic banks. Objective: The objective set by this study is to empirically evaluate whether changes in the current and saving account patronization have a role to play in Islamic banking profitability.And to determine how banks need to manage their deposit structure in order to increase the odds of profits. Design/methodology/approach: This quantitative study is based on a deductive approach and will collect the data from audited financial statements of Islamic banks for the time period from 2008 to 2018. Findings: It is expected that this study will provide the breakdown of the share of current and saving deposits for the Islamic banks, which provides the profit promoting and profit undermining shares. This breakdown will be instrumental for the policymakers to lay down a framework in managing the share of current and saving deposits in their favor. Value: Previous studies have been nosedivein providing a country-level comparison of different types of deposit to profitability. This study selected 55 full-fledged Islamic banks of the world between 2008 and 2018. Two types of variable sets were used to proceed with this study viz. Banking traits and Economic factors. The data regarding banking traits taken from the audited annual financial statements of the concerned banks and the data regarding economic factors are taken from World Development Indicators for respective countries. With the blend of the banking traits and economic variables, this study used the Panel Quantile Regression estimation approach to control for non-normal variables.
{"title":"Customer Patronization differences and its effect on Islamic Banking Profitability","authors":"S. Hussain","doi":"10.47750/CIBG.2021.27.06.091","DOIUrl":"https://doi.org/10.47750/CIBG.2021.27.06.091","url":null,"abstract":"Introduction and Background : Financial intermediation is a proven function of the banking sector which advocates its growth-promoting role. But Islamic banks cover an extra mile by sharing risk and synchronizing the income of the rich and the poor. But to function smoothly, the services sector like Islamic banks must ensure that their clients/customers are patronizing them with a higher degree of engagement. A most important source of patronizing is the deposits that customers are keeping in their accounts with Islamic banks. In terms of practice, there are two types of patronizing customers.First,who places their deposits in the current account, and second who places their deposits in the saving accounts.Both of them have different expectations from the services extended by Islamic banks. Objective: The objective set by this study is to empirically evaluate whether changes in the current and saving account patronization have a role to play in Islamic banking profitability.And to determine how banks need to manage their deposit structure in order to increase the odds of profits. Design/methodology/approach: This quantitative study is based on a deductive approach and will collect the data from audited financial statements of Islamic banks for the time period from 2008 to 2018. Findings: It is expected that this study will provide the breakdown of the share of current and saving deposits for the Islamic banks, which provides the profit promoting and profit undermining shares. This breakdown will be instrumental for the policymakers to lay down a framework in managing the share of current and saving deposits in their favor. Value: Previous studies have been nosedivein providing a country-level comparison of different types of deposit to profitability. This study selected 55 full-fledged Islamic banks of the world between 2008 and 2018. Two types of variable sets were used to proceed with this study viz. Banking traits and Economic factors. The data regarding banking traits taken from the audited annual financial statements of the concerned banks and the data regarding economic factors are taken from World Development Indicators for respective countries. With the blend of the banking traits and economic variables, this study used the Panel Quantile Regression estimation approach to control for non-normal variables.","PeriodicalId":241562,"journal":{"name":"The Journal of Contemporary Issues in Business and Government","volume":"54 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2021-09-04","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"129842219","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Pub Date : 2021-09-04DOI: 10.47750/CIBG.2021.27.06.093
Shakerod Munuhwa Blessings Peace Fuzane David Chikwere Morr Dzingai
Fuel supply is classified under critical and dangerous goods distribution. Truck Drivers (TD) and trucks are the two components involved in every stage of fuel road-distribution hence a focus on driver and vehicle key performance indicator measurements. The study examines the significance of driver key performance indicators and vehicle performance indicators on organisational performance and on customer satisfaction in the bulk fuel supply chain. A quantitative research methodology was conducted with 91 respondents drawn from the fuel sector. SMART PLS 3.3.3 was utilised for data analysis. The study found that there are positive and significant relationships between Vehicle KPIs and Driver KPIs; Driver KPIs and Organisational Performance (OP); Vehicle KPIs and OP; Driver KPIs and Customer service (CS), and OP and CS. The study also noted that Driver KPIs have significant mediating impact on OP. The mediating role of OP on CS was found to be insignificant.
{"title":"Significance of Driver and Vehicle Key Performance Indicators on Organisational Performance and Customer Satisfaction: Case of Bulk Fuel Supply Chain in Zimbabwe","authors":"Shakerod Munuhwa Blessings Peace Fuzane David Chikwere Morr Dzingai","doi":"10.47750/CIBG.2021.27.06.093","DOIUrl":"https://doi.org/10.47750/CIBG.2021.27.06.093","url":null,"abstract":"Fuel supply is classified under critical and dangerous goods distribution. Truck Drivers (TD) and trucks are the two components involved in every stage of fuel road-distribution hence a focus on driver and vehicle key performance indicator measurements. The study examines the significance of driver key performance indicators and vehicle performance indicators on organisational performance and on customer satisfaction in the bulk fuel supply chain. A quantitative research methodology was conducted with 91 respondents drawn from the fuel sector. SMART PLS 3.3.3 was utilised for data analysis. The study found that there are positive and significant relationships between Vehicle KPIs and Driver KPIs; Driver KPIs and Organisational Performance (OP); Vehicle KPIs and OP; Driver KPIs and Customer service (CS), and OP and CS. The study also noted that Driver KPIs have significant mediating impact on OP. The mediating role of OP on CS was found to be insignificant.","PeriodicalId":241562,"journal":{"name":"The Journal of Contemporary Issues in Business and Government","volume":"78 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2021-09-04","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"131701674","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Pub Date : 2021-09-02DOI: 10.47750/CIBG.2021.27.06.087
R. Singh
– In this recent scenario, brain tumour detection system through classification technique helps in the person infected with brain tumour and plays an important role to provide effectiveness in the diagnosis process and proper treatment. The above MRI classification method helps to provide effective and early-stage treatment for identifying the tumour in the brain and determine the level of tumour occurrences. As there are several classification methods related to brain tumour exists in recent days, which is associated with U-Net architecture i.e., deep learning methods related to medical classification. Based on the comparison of the feature information among low-level and high-level, in this paper the propose architecture of Residual U-NET with some enhanced local feature information as it helps to improve the medical image segmentation. Through this, propose work helps to highlight the improvement in the attention module for the segmentation of image tumour, propose the novel attention module based on the Residual U-Net model. In the modified Residual U-Net model, residual module and attention gate is addressed along with dropout and wide context layers. Here the addition of salient feature information, which helps to focus on the large sensitive scaled information but also consider the small-scale images also. In the performance analysis, modified model associated with gate attention outperforms with the existing models like, U-Net and CNN Densely models.
{"title":"ANALYSIS ON DEEP LEARNING TO DETECT THE BRAIN MRI TUMOR SEGEMENTATION","authors":"R. Singh","doi":"10.47750/CIBG.2021.27.06.087","DOIUrl":"https://doi.org/10.47750/CIBG.2021.27.06.087","url":null,"abstract":"– In this recent scenario, brain tumour detection system through classification technique helps in the person infected with brain tumour and plays an important role to provide effectiveness in the diagnosis process and proper treatment. The above MRI classification method helps to provide effective and early-stage treatment for identifying the tumour in the brain and determine the level of tumour occurrences. As there are several classification methods related to brain tumour exists in recent days, which is associated with U-Net architecture i.e., deep learning methods related to medical classification. Based on the comparison of the feature information among low-level and high-level, in this paper the propose architecture of Residual U-NET with some enhanced local feature information as it helps to improve the medical image segmentation. Through this, propose work helps to highlight the improvement in the attention module for the segmentation of image tumour, propose the novel attention module based on the Residual U-Net model. In the modified Residual U-Net model, residual module and attention gate is addressed along with dropout and wide context layers. Here the addition of salient feature information, which helps to focus on the large sensitive scaled information but also consider the small-scale images also. In the performance analysis, modified model associated with gate attention outperforms with the existing models like, U-Net and CNN Densely models.","PeriodicalId":241562,"journal":{"name":"The Journal of Contemporary Issues in Business and Government","volume":"1031 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2021-09-02","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"123126637","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Pub Date : 2021-09-01DOI: 10.47750/CIBG.2021.27.06.086
Dr. Umbreen Khizar Ramesha Khalid Dawood Nawaz Umber Baloch
The aim of this research was to predict the effects of work-family conflict on job satisfaction among Pakistani general practitioners. The study consisted of 184 general practitioners from different units of Nishtar Hospital Multan and Fatima Jinnah Women Hospital Multan. The 10items work-family and family-work conflict questionnaire was used to assess work-family conflict and the instruments were taken from the study conducted by the Boyar and Carson (2006). However,the 20 items Minnesota Satisfaction Questionnaire created by Weiss and Dawis (1967) was used to assess an individual ’ s level of job satisfaction for this study.Using regression analysis, there wasevaluated that work-family conflict has a significant effect on job satisfaction among the general practitioner. Further, there were no major differences in the degree of work-family conflict and job satisfaction among general practitioners based on gender or marital status according to independent samples t-test. Using ANOVA, significant variations in the degree of work-family conflict in general practitioners were analyzed based on their age. However, there was no significant variance in work satisfaction levels based on age. In the future, it will be fascinating to see how disparities in marital status and gender affect general practitioners. significant at satisfaction general by marital status.
{"title":"Predicting the Effect of Work-FamilyConflict on Job Satisfaction among General Practitioners","authors":"Dr. Umbreen Khizar Ramesha Khalid Dawood Nawaz Umber Baloch","doi":"10.47750/CIBG.2021.27.06.086","DOIUrl":"https://doi.org/10.47750/CIBG.2021.27.06.086","url":null,"abstract":"The aim of this research was to predict the effects of work-family conflict on job satisfaction among Pakistani general practitioners. The study consisted of 184 general practitioners from different units of Nishtar Hospital Multan and Fatima Jinnah Women Hospital Multan. The 10items work-family and family-work conflict questionnaire was used to assess work-family conflict and the instruments were taken from the study conducted by the Boyar and Carson (2006). However,the 20 items Minnesota Satisfaction Questionnaire created by Weiss and Dawis (1967) was used to assess an individual ’ s level of job satisfaction for this study.Using regression analysis, there wasevaluated that work-family conflict has a significant effect on job satisfaction among the general practitioner. Further, there were no major differences in the degree of work-family conflict and job satisfaction among general practitioners based on gender or marital status according to independent samples t-test. Using ANOVA, significant variations in the degree of work-family conflict in general practitioners were analyzed based on their age. However, there was no significant variance in work satisfaction levels based on age. In the future, it will be fascinating to see how disparities in marital status and gender affect general practitioners. significant at satisfaction general by marital status.","PeriodicalId":241562,"journal":{"name":"The Journal of Contemporary Issues in Business and Government","volume":"1 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2021-09-01","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"128113671","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Pub Date : 2021-08-31DOI: 10.47750/CIBG.2021.27.06.085
D. Nisha
Purpose: Customer satisfaction is always a great matter of concern for all the sellers and academicians that how the perceived satisfaction level of customers can be judged in case of online shopping. Present study is conducted in order to measure the level and to identify the most important factors which are contributing in measurement of theperceived customer satisfaction level towards online shopping experience during the COVID-19 pandemic. Research Methodology: Both primary and secondary data are included in the study. Statistical tool (SPSS-21) is used to run a statistical technique factor-analysis to identify most important factors while one way ANOVA is used to find out the significant difference between means of these factors and independence t-test is used to find out the significant difference between the two factors. Findings: This result showed that convenient and trust of online shopping, online shopping features and benefits, fair functioning, secure payment options, product information, positive online shopping experience and reliability of shopping were most important factors which significantly affect the perceived customers ’ satisfaction toward online shopping during COVID-19 pandemic andit also reveals that the demographic factors taken in the study do not show much of significant difference on satisfaction level of customers.
目的:顾客满意度一直是所有商家和学术界关注的问题，在网上购物的情况下，如何判断顾客的感知满意度。本研究的目的是测量水平，并确定在测量COVID-19大流行期间对在线购物体验的感知客户满意度水平做出贡献的最重要因素。研究方法:本研究包括第一手资料和第二手资料。采用SPSS-21统计工具进行统计技术因子分析，找出最重要的因素，采用单因素方差分析(one - way ANOVA)找出这些因素均值之间的显著性差异，采用独立t检验(independence t-test)找出两个因素之间的显著性差异。发现:结果表明，网上购物的便利性和信任度、网上购物的特点和好处、公平的功能、安全的支付方式、产品信息、积极的网上购物体验和购物的可靠性是影响新冠肺炎大流行期间感知顾客网上购物满意度的最重要因素，同时也揭示了研究中采用的人口统计学因素对顾客满意度水平的影响并不显著。
{"title":"Influence of perceived customer satisfaction on online shopping experience during the COVID-19 pandemic","authors":"D. Nisha","doi":"10.47750/CIBG.2021.27.06.085","DOIUrl":"https://doi.org/10.47750/CIBG.2021.27.06.085","url":null,"abstract":"Purpose: Customer satisfaction is always a great matter of concern for all the sellers and academicians that how the perceived satisfaction level of customers can be judged in case of online shopping. Present study is conducted in order to measure the level and to identify the most important factors which are contributing in measurement of theperceived customer satisfaction level towards online shopping experience during the COVID-19 pandemic. Research Methodology: Both primary and secondary data are included in the study. Statistical tool (SPSS-21) is used to run a statistical technique factor-analysis to identify most important factors while one way ANOVA is used to find out the significant difference between means of these factors and independence t-test is used to find out the significant difference between the two factors. Findings: This result showed that convenient and trust of online shopping, online shopping features and benefits, fair functioning, secure payment options, product information, positive online shopping experience and reliability of shopping were most important factors which significantly affect the perceived customers ’ satisfaction toward online shopping during COVID-19 pandemic andit also reveals that the demographic factors taken in the study do not show much of significant difference on satisfaction level of customers.","PeriodicalId":241562,"journal":{"name":"The Journal of Contemporary Issues in Business and Government","volume":"20 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2021-08-31","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"124958354","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Microfinance sector showed a tremendous growth for the last decade and got a considerable attention throughout the entire world specifically in the developing countries, but on the other side the number of poor people has not been decreased. The focus of this study is to investigate the social efficiency of microfinance providers and to examine the different factors or problems that affecting the social efficiency of microfinance providers. Social efficiency means to how efficientlytransfer the products and services of the MFPs to the society with minimum cost. Data Envelopment Analysis approach has been proposed for the measurement of social efficiency with the total assets, total number of staff, operational expenditure as input while Average loan balance/ borrower/GNIpc. Number of female borrowers and indicator of benefit to the poorest as output variables. Regression analysis is proposed to find out the impact of different factors on the social efficiency of microfinance providers. Factors affecting the social efficiency of microfinance providers includes the presence of aggressive marketing, focus on profit oriented programs, commercialization, high level of competition, entrepreneurial behaviors of the people, different cultural dimensions, high interest rates, political instability, growth addiction, focus on stability or short term profitability, focus on loan repayment, lack of follow-up programs, lack of awareness, miss use of loan, fear of defaults, lack of technical support etc. which have to be considered in future studies.
{"title":"Performance of Microfinance Providers; Does Social Efficiency matters?","authors":"Maeenuddin ShaariAbd Hamid Annuar Md Nassir Ghayasuddin","doi":"10.47750/CIBG.2021.27.06.084","DOIUrl":"https://doi.org/10.47750/CIBG.2021.27.06.084","url":null,"abstract":"Microfinance sector showed a tremendous growth for the last decade and got a considerable attention throughout the entire world specifically in the developing countries, but on the other side the number of poor people has not been decreased. The focus of this study is to investigate the social efficiency of microfinance providers and to examine the different factors or problems that affecting the social efficiency of microfinance providers. Social efficiency means to how efficientlytransfer the products and services of the MFPs to the society with minimum cost. Data Envelopment Analysis approach has been proposed for the measurement of social efficiency with the total assets, total number of staff, operational expenditure as input while Average loan balance/ borrower/GNIpc. Number of female borrowers and indicator of benefit to the poorest as output variables. Regression analysis is proposed to find out the impact of different factors on the social efficiency of microfinance providers. Factors affecting the social efficiency of microfinance providers includes the presence of aggressive marketing, focus on profit oriented programs, commercialization, high level of competition, entrepreneurial behaviors of the people, different cultural dimensions, high interest rates, political instability, growth addiction, focus on stability or short term profitability, focus on loan repayment, lack of follow-up programs, lack of awareness, miss use of loan, fear of defaults, lack of technical support etc. which have to be considered in future studies.","PeriodicalId":241562,"journal":{"name":"The Journal of Contemporary Issues in Business and Government","volume":"3 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2021-08-30","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"127467930","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Pub Date : 2021-08-28DOI: 10.47750/CIBG.2021.27.06.081
Kamran Hameed Abdul Ghaffar Noman Arshed
Extending the efforts of earlier studies, this study investigated the relationship between family motivation and job burnout.Viamediating mechanism of emotional labor by using conservation of resource (COR) theory as a framework. Itcontributes to the existing literature by exploring relatively new phenomenaof family motivation.Whereby the employees ’ family motivation distracts them from performingtheir duties, exerting more emotional labor, which increases job burnout. The relevancy of family motivation is increased under the work from home situation because of COIVID19. A total of 189 full-time employees, working in both public and private sector organizations in Pakistan, were observed. The findings revealed that family motivation is positively related tojob burnout, and this relationship is mediated by emotional labor at the workplace. The findings of the study are discussed in terms of their theoretical and practical implications. This study selects participants from diverse sectors in order to generalize results. A total of 189 full-time employees are taken working in both public and private sector organizations in Pakistan. Their information confidential to avoid personal response biases. Common variance biased problem is controlled through protecting the anonymity of individuals. Along with it, a clear objective and purpose of the studywerealso mentioned. The survey was conducted by sending a questionnaire to the respondent after getting formal approval from their organizations. Total received respondent was189. The respondent in this survey age from 22 to 45 years.
{"title":"Downside of family motivation; impact of family motivation on job burnout through emotional labor","authors":"Kamran Hameed Abdul Ghaffar Noman Arshed","doi":"10.47750/CIBG.2021.27.06.081","DOIUrl":"https://doi.org/10.47750/CIBG.2021.27.06.081","url":null,"abstract":"Extending the efforts of earlier studies, this study investigated the relationship between family motivation and job burnout.Viamediating mechanism of emotional labor by using conservation of resource (COR) theory as a framework. Itcontributes to the existing literature by exploring relatively new phenomenaof family motivation.Whereby the employees ’ family motivation distracts them from performingtheir duties, exerting more emotional labor, which increases job burnout. The relevancy of family motivation is increased under the work from home situation because of COIVID19. A total of 189 full-time employees, working in both public and private sector organizations in Pakistan, were observed. The findings revealed that family motivation is positively related tojob burnout, and this relationship is mediated by emotional labor at the workplace. The findings of the study are discussed in terms of their theoretical and practical implications. This study selects participants from diverse sectors in order to generalize results. A total of 189 full-time employees are taken working in both public and private sector organizations in Pakistan. Their information confidential to avoid personal response biases. Common variance biased problem is controlled through protecting the anonymity of individuals. Along with it, a clear objective and purpose of the studywerealso mentioned. The survey was conducted by sending a questionnaire to the respondent after getting formal approval from their organizations. Total received respondent was189. The respondent in this survey age from 22 to 45 years.","PeriodicalId":241562,"journal":{"name":"The Journal of Contemporary Issues in Business and Government","volume":"85 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2021-08-28","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"124895515","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
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