Pub Date : 2019-04-01DOI: 10.2991/PICEEBA2-18.2019.91
A. Amril, Yunia Wardi, Erni Masdupi
This study was conducted because of the low level of customer loyalty. The customer relationship management, customer value, dimension of service quality anda customer satisfaction were assumed as the factors affecting customer loyalty. The aim of this study was to describe and to analyze the the effect of customer relationship management, customer value, and dimension of service quality on customer satisfaction as an intervening variable that has an impact toward customer loyalty. The population was 2780 customer and 353 customers were taken as samples by using accidental sampling. This study uses a quantitative approach. The analysis technique used is Structural Equation Model (SEM) to determine the effect of CRM, customer value, and dimension of service quality on customer satisfaction as an intervening variable that has an impact toward customer loyalty. The data collection technique in this study is using a questionnaire. The results of the study show: customer relationship management, customer value, and dimension of service quality have significant effect on customer satisfaction. customer relationship management customer value, dimension of service quality, and customer satisfaction have significant effect toward customer loyalty.
{"title":"The Effect of Customer Relationship Management, Customer Value and Dimension of Service Quality on Customer Satisfaction and The Impact on Customer Loyalty of PT. Bank Tabungan Negara (Persero), Tbk Kas Siteba Padang Office","authors":"A. Amril, Yunia Wardi, Erni Masdupi","doi":"10.2991/PICEEBA2-18.2019.91","DOIUrl":"https://doi.org/10.2991/PICEEBA2-18.2019.91","url":null,"abstract":"This study was conducted because of the low level of customer loyalty. The customer relationship management, customer value, dimension of service quality anda customer satisfaction were assumed as the factors affecting customer loyalty. The aim of this study was to describe and to analyze the the effect of customer relationship management, customer value, and dimension of service quality on customer satisfaction as an intervening variable that has an impact toward customer loyalty. The population was 2780 customer and 353 customers were taken as samples by using accidental sampling. This study uses a quantitative approach. The analysis technique used is Structural Equation Model (SEM) to determine the effect of CRM, customer value, and dimension of service quality on customer satisfaction as an intervening variable that has an impact toward customer loyalty. The data collection technique in this study is using a questionnaire. The results of the study show: customer relationship management, customer value, and dimension of service quality have significant effect on customer satisfaction. customer relationship management customer value, dimension of service quality, and customer satisfaction have significant effect toward customer loyalty.","PeriodicalId":251790,"journal":{"name":"Proceedings of the 2nd Padang International Conference on Education, Economics, Business and Accounting (PICEEBA-2 2018)","volume":"20 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2019-04-01","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"132674477","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Pub Date : 2019-04-01DOI: 10.2991/PICEEBA2-18.2019.89
Medya Nofiani, S. Evanita, S. Syahrizal
This study aims to analyze the influence of marketing mix (product, price, promotion, location, person, process and physical evidence) on repurchase intention the future package financing in MMS Akabiluru BTPN Sharia Kabupaten Lima Puluh Kota. The population of this study is all customers of BTPN Sharia MMS Akabiluru, which gets the financing of future packages in 2016 as many as 747 people. The sample is determined by simple random sampling method, as many as 261 respondents. Data analysis technique used is analysis of Structural Equation Modelling (SEM). The results showed that the product, cost, location, promotion, employee, process, and physical evidence has significant effect on repurchase intention the future package financing at BTPN Sharia MMS Akabiluru.
本研究旨在分析MMS Akabiluru BTPN Sharia Kabupaten Lima Puluh Kota未来打包融资中营销组合(产品、价格、促销、地点、人员、流程和实物证据)对回购意愿的影响。这项研究的人口是BTPN Sharia MMS Akabiluru的所有客户，该公司在2016年获得了多达747人的未来套餐融资。样本采用简单随机抽样的方法确定，多达261名受访者。使用的数据分析技术是结构方程模型分析(SEM)。结果表明，产品、成本、地点、促销、员工、流程和实物证据对BTPN Sharia MMS Akabiluru未来打包融资的回购意愿有显著影响。
{"title":"Repurchase Intentions Analysis in Future Funding Package of Mobile Marketing Sharia (MMS) BTPN Akabiluru","authors":"Medya Nofiani, S. Evanita, S. Syahrizal","doi":"10.2991/PICEEBA2-18.2019.89","DOIUrl":"https://doi.org/10.2991/PICEEBA2-18.2019.89","url":null,"abstract":"This study aims to analyze the influence of marketing mix (product, price, promotion, location, person, process and physical evidence) on repurchase intention the future package financing in MMS Akabiluru BTPN Sharia Kabupaten Lima Puluh Kota. The population of this study is all customers of BTPN Sharia MMS Akabiluru, which gets the financing of future packages in 2016 as many as 747 people. The sample is determined by simple random sampling method, as many as 261 respondents. Data analysis technique used is analysis of Structural Equation Modelling (SEM). The results showed that the product, cost, location, promotion, employee, process, and physical evidence has significant effect on repurchase intention the future package financing at BTPN Sharia MMS Akabiluru.","PeriodicalId":251790,"journal":{"name":"Proceedings of the 2nd Padang International Conference on Education, Economics, Business and Accounting (PICEEBA-2 2018)","volume":"243 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2019-04-01","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"133492032","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Pub Date : 2019-04-01DOI: 10.2991/PICEEBA2-18.2019.92
Rahmat Setiawan, B. Muchtar, Abror Abror
{"title":"The Effects of Leadership Function, Work Motivation and Job Satisfaction on Employee’s Work Discipline at STIKes Fort De Kock Bukittinggi","authors":"Rahmat Setiawan, B. Muchtar, Abror Abror","doi":"10.2991/PICEEBA2-18.2019.92","DOIUrl":"https://doi.org/10.2991/PICEEBA2-18.2019.92","url":null,"abstract":"","PeriodicalId":251790,"journal":{"name":"Proceedings of the 2nd Padang International Conference on Education, Economics, Business and Accounting (PICEEBA-2 2018)","volume":"36 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2019-04-01","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"129248342","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Pub Date : 2019-04-01DOI: 10.2991/PICEEBA2-18.2019.111
Riza Elfitri, B. Muchtar, S. Evanita
This study determined the effect of national education standards on academic quality of graduate vocational high school in Solok city and regency. The population was 47 skills competencies in vocational high schools. The sample consisting of 40 skills competencies was selected using purposive sampling technique. Data in this study used national examination scores, accreditation scores, amount of graduate vocational high school who are accepted to work in the business/ industry and amount of graduates vocational high school who are accepted to continue them education in the college. Analyzed and presented using multiple regression analysis with SPSS software. The results showed: (1) content standards and financing standards with positive and significant effect on the national examinations scores, (2) educators and education personnel standards with positive and significant effect on the amount of graduates vocational high school who are accepted to work in business/ industry, (3) process standards with negative and significant effect on amount of graduates vocational high school who are accepted to continue them education in the college (4) graduates competence standards, facilities standards, management standards and assessment standards doesn’t have significant effect on academic quality of graduates vocational high school. It means that there was other factors influence academic quality of graduate vocational high school such as interests, motivation, and parents' background.
{"title":"The Effect of National Education Standards on Academic Quality of Graduates Vocational High School in Solok City and Regency","authors":"Riza Elfitri, B. Muchtar, S. Evanita","doi":"10.2991/PICEEBA2-18.2019.111","DOIUrl":"https://doi.org/10.2991/PICEEBA2-18.2019.111","url":null,"abstract":"This study determined the effect of national education standards on academic quality of graduate vocational high school in Solok city and regency. The population was 47 skills competencies in vocational high schools. The sample consisting of 40 skills competencies was selected using purposive sampling technique. Data in this study used national examination scores, accreditation scores, amount of graduate vocational high school who are accepted to work in the business/ industry and amount of graduates vocational high school who are accepted to continue them education in the college. Analyzed and presented using multiple regression analysis with SPSS software. The results showed: (1) content standards and financing standards with positive and significant effect on the national examinations scores, (2) educators and education personnel standards with positive and significant effect on the amount of graduates vocational high school who are accepted to work in business/ industry, (3) process standards with negative and significant effect on amount of graduates vocational high school who are accepted to continue them education in the college (4) graduates competence standards, facilities standards, management standards and assessment standards doesn’t have significant effect on academic quality of graduates vocational high school. It means that there was other factors influence academic quality of graduate vocational high school such as interests, motivation, and parents' background.","PeriodicalId":251790,"journal":{"name":"Proceedings of the 2nd Padang International Conference on Education, Economics, Business and Accounting (PICEEBA-2 2018)","volume":"91 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2019-04-01","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"124663933","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Pub Date : 2019-04-01DOI: 10.2991/PICEEBA2-18.2019.105
Ega Sri Dini, Yunia Wardi, S. Sentosa
The purpose of this study is to trace the influence of parent’s attention, parent’s education background, home study facilities and learning motivation to student achievement in the field of accounting expertise at SMK in Padang. The sampling technique used is proportional random sampling to obtain a sample of 144 students. The research instrument used in the form of a questionnaire or questionnaire. Data analysis in this research using Path Analysis Path Analysis. The result of the research shows that parents' concern, education level, and learning facilities have a significant effect on students' motivation, parents' level of education has no significant effect on learning achievement, parent’s attention, and home study facilities have a significant positive effect on learning achievement, on the achievement of Students in Accounting Expertise at Vocational High School in Padang.
{"title":"The Influence of Parent's Attention, Parents Education Background, Learning Facilities and Learning Motivation toward Student Learning Achievement","authors":"Ega Sri Dini, Yunia Wardi, S. Sentosa","doi":"10.2991/PICEEBA2-18.2019.105","DOIUrl":"https://doi.org/10.2991/PICEEBA2-18.2019.105","url":null,"abstract":"The purpose of this study is to trace the influence of parent’s attention, parent’s education background, home study facilities and learning motivation to student achievement in the field of accounting expertise at SMK in Padang. The sampling technique used is proportional random sampling to obtain a sample of 144 students. The research instrument used in the form of a questionnaire or questionnaire. Data analysis in this research using Path Analysis Path Analysis. The result of the research shows that parents' concern, education level, and learning facilities have a significant effect on students' motivation, parents' level of education has no significant effect on learning achievement, parent’s attention, and home study facilities have a significant positive effect on learning achievement, on the achievement of Students in Accounting Expertise at Vocational High School in Padang.","PeriodicalId":251790,"journal":{"name":"Proceedings of the 2nd Padang International Conference on Education, Economics, Business and Accounting (PICEEBA-2 2018)","volume":"7 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2019-04-01","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"126596405","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Pub Date : 2019-04-01DOI: 10.2991/PICEEBA2-18.2019.28
Zurnawati Zurnawati, S. Evanita, Abror Abror
{"title":"Effect of Service Quality and Satisfaction on Customer Loyalty of Minang Fantasi Water Park in Padang Panjang City","authors":"Zurnawati Zurnawati, S. Evanita, Abror Abror","doi":"10.2991/PICEEBA2-18.2019.28","DOIUrl":"https://doi.org/10.2991/PICEEBA2-18.2019.28","url":null,"abstract":"","PeriodicalId":251790,"journal":{"name":"Proceedings of the 2nd Padang International Conference on Education, Economics, Business and Accounting (PICEEBA-2 2018)","volume":"11 11","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2019-04-01","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"113975043","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Pub Date : 2019-04-01DOI: 10.2991/PICEEBA2-18.2019.12
A. Jessica, R. S. Alimbudiono, Eko Pudjolaksono
Public accounting professions play a crucial role in the economic advancement. However, only few graduates in accounting majors are interested in this profession. This is quite unsettling. Knowledge is one of the determinants in selecting future career path. Therefore, this studyaims at describing the role of accounting knowledge with regard to the students’ intentions to work in public-accounting-related profession using the Theory of Planned Behavior (PBC) approach. Surveys, interviews, document analyses and observations were used to collect data. In conclusion, accounting knowledge played an important role in stimulating attitude and perceived behavioral control and eventually increased the students’ intention to work in public-accounting-related profession. This had a fairly major role, especially for high calibre students. On the other hand, subjective norms occurred in their selection of accounting major per se, and did not have any roles in defining their career selection.
{"title":"The Role Of Accounting Knowledge In Defining The Career Of A Public Accountant","authors":"A. Jessica, R. S. Alimbudiono, Eko Pudjolaksono","doi":"10.2991/PICEEBA2-18.2019.12","DOIUrl":"https://doi.org/10.2991/PICEEBA2-18.2019.12","url":null,"abstract":"Public accounting professions play a crucial role in the economic advancement. However, only few graduates in accounting majors are interested in this profession. This is quite unsettling. Knowledge is one of the determinants in selecting future career path. Therefore, this studyaims at describing the role of accounting knowledge with regard to the students’ intentions to work in public-accounting-related profession using the Theory of Planned Behavior (PBC) approach. Surveys, interviews, document analyses and observations were used to collect data. In conclusion, accounting knowledge played an important role in stimulating attitude and perceived behavioral control and eventually increased the students’ intention to work in public-accounting-related profession. This had a fairly major role, especially for high calibre students. On the other hand, subjective norms occurred in their selection of accounting major per se, and did not have any roles in defining their career selection.","PeriodicalId":251790,"journal":{"name":"Proceedings of the 2nd Padang International Conference on Education, Economics, Business and Accounting (PICEEBA-2 2018)","volume":"304 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2019-04-01","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"132132982","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Pub Date : 2019-04-01DOI: 10.2991/PICEEBA2-18.2019.73
Hendri Maisoni, Yasri Yasri, Abror Abror
This research was conducted at the Coca-cola Amatil Indonesia Central Sumatra office to see an overview of the influence of organizational culture, leadership and compensation on employee engagement. The population of this study was conducted 199 respondents with a total sample of 133 respondents. The results of the study showed that Compensation and leadership had a significant and positive effect on the employee engagement of Coca-cola Amatil Indonesia Central Sumatra. Organizational Culture has no significant effect on employee engagement. Organizational culture has a significant and positive influence on the leadership of Coca-cola Amatil Indonesia Central Sumatra.
{"title":"Effect of Organizational Culture, Leadership and Compensation on Employee Engagement in Coca-cola Amatil Indonesia Central Sumatra","authors":"Hendri Maisoni, Yasri Yasri, Abror Abror","doi":"10.2991/PICEEBA2-18.2019.73","DOIUrl":"https://doi.org/10.2991/PICEEBA2-18.2019.73","url":null,"abstract":"This research was conducted at the Coca-cola Amatil Indonesia Central Sumatra office to see an overview of the influence of organizational culture, leadership and compensation on employee engagement. The population of this study was conducted 199 respondents with a total sample of 133 respondents. The results of the study showed that Compensation and leadership had a significant and positive effect on the employee engagement of Coca-cola Amatil Indonesia Central Sumatra. Organizational Culture has no significant effect on employee engagement. Organizational culture has a significant and positive influence on the leadership of Coca-cola Amatil Indonesia Central Sumatra.","PeriodicalId":251790,"journal":{"name":"Proceedings of the 2nd Padang International Conference on Education, Economics, Business and Accounting (PICEEBA-2 2018)","volume":"27 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2019-04-01","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"134624395","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Pub Date : 2019-04-01DOI: 10.2991/PICEEBA2-18.2019.77
Ofidia Ayunda, Yasri Yasri, S. Evanita
The purpose of this study was to analyze the effect of perceived ease of use, service quality, price fairness, and trust in the satisfaction of Go-Car users in Padang City. The population of this study were all Go-Car users in Padang City (online taxis) with a total sample of 110 respondents. The analysis technique used is multiple linear regression analysis. The results showed that Perceived ease of use, service quality, Price fairness, and trust had a significant effect on the satisfaction of Go-Car users in Padang City.
{"title":"Effect of Perceived Ease of Use, Service Quality, Price Fairness, and Trust on Go-Car User Satisfaction in Padang City","authors":"Ofidia Ayunda, Yasri Yasri, S. Evanita","doi":"10.2991/PICEEBA2-18.2019.77","DOIUrl":"https://doi.org/10.2991/PICEEBA2-18.2019.77","url":null,"abstract":"The purpose of this study was to analyze the effect of perceived ease of use, service quality, price fairness, and trust in the satisfaction of Go-Car users in Padang City. The population of this study were all Go-Car users in Padang City (online taxis) with a total sample of 110 respondents. The analysis technique used is multiple linear regression analysis. The results showed that Perceived ease of use, service quality, Price fairness, and trust had a significant effect on the satisfaction of Go-Car users in Padang City.","PeriodicalId":251790,"journal":{"name":"Proceedings of the 2nd Padang International Conference on Education, Economics, Business and Accounting (PICEEBA-2 2018)","volume":"7 4","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2019-04-01","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"132678678","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Pub Date : 2019-04-01DOI: 10.2991/PICEEBA2-18.2019.48
W. Supartha, I. Dewi
{"title":"Turnover Intention Antecedents: Study on Credit People Banks (BPR) in Gianyar Regency - Bali","authors":"W. Supartha, I. Dewi","doi":"10.2991/PICEEBA2-18.2019.48","DOIUrl":"https://doi.org/10.2991/PICEEBA2-18.2019.48","url":null,"abstract":"","PeriodicalId":251790,"journal":{"name":"Proceedings of the 2nd Padang International Conference on Education, Economics, Business and Accounting (PICEEBA-2 2018)","volume":"33 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2019-04-01","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"132859938","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
京公网安备 11010802042870号
京ICP备2023020795号-1
扫码关注我们
求助内容：
应助结果提醒方式：