Pub Date : 2018-10-22DOI: 10.30656/sawala.v6i2.710
Ahmad Suprastiyo
Improving the quality of public services is an important concern for the government, this is evidenced by the enactment of Law Number 25 of 2009 concerning Public Services. The recording service for electronic resident identification cards is an administrative service provided by the government to its citizens. However, the reality in the field of electronic ID card recording service at Kanor District Office is not in accordance with the expectations of the community in obtaining public services, this can be explained from the lack of service speed, courtesy and friendliness of service personnel, implementing competence, and facilities and infrastructure in the service room. This study aims to find out and explain the service of recording electronic identity cards in the Kanor sub-district office (study of the quality of public service). The approach mix method in which qualitative data generalised through whislt quantitative data. Determination of informants using purposive snowball sampling. Data analysis uses data collection, data reduction, data display, and conclusion drawing / verifying. The results showed that the service quality of electronic resident card recording at the District Office of Kanor was from the aspect of infrastructure and facilities, implementing competence and good implementation behavior, but from the aspect of slow service time (not good).
{"title":"Pelayanan Perekaman Kartu Tanda Penduduk Elektronik di Kantor Kecamatan Kanor (Studi Tentang kualitas Pelayanan Publik)","authors":"Ahmad Suprastiyo","doi":"10.30656/sawala.v6i2.710","DOIUrl":"https://doi.org/10.30656/sawala.v6i2.710","url":null,"abstract":"Improving the quality of public services is an important concern for the government, this is evidenced by the enactment of Law Number 25 of 2009 concerning Public Services. The recording service for electronic resident identification cards is an administrative service provided by the government to its citizens. However, the reality in the field of electronic ID card recording service at Kanor District Office is not in accordance with the expectations of the community in obtaining public services, this can be explained from the lack of service speed, courtesy and friendliness of service personnel, implementing competence, and facilities and infrastructure in the service room. This study aims to find out and explain the service of recording electronic identity cards in the Kanor sub-district office (study of the quality of public service). The approach mix method in which qualitative data generalised through whislt quantitative data. Determination of informants using purposive snowball sampling. Data analysis uses data collection, data reduction, data display, and conclusion drawing / verifying. The results showed that the service quality of electronic resident card recording at the District Office of Kanor was from the aspect of infrastructure and facilities, implementing competence and good implementation behavior, but from the aspect of slow service time (not good).","PeriodicalId":254489,"journal":{"name":"Sawala : Jurnal Administrasi Negara","volume":"7 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2018-10-22","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"127125853","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Pub Date : 2018-10-22DOI: 10.30656/SAWALA.V6I2.914
Abdul Malik
This study aims to analyze how public space can be a representation of public pride and its contribution as a medium of public communication. The selection of Serus City public space locus research which is objectively the Capital of Banten Province is expected to be a representation and role model for cities with ideal public spaces. The method used is a qualitative approach. The technique carried out by researchers is a survey of academic literature in the field of public policy and communication in order to obtain concepts that are relevant to research. The technique of collecting data is through searching various sources and literature both from government documents and reporting on print and electronic mass media, journals and books related to public administration and communication. The results of the study indicate that the management of public spaces in Serang City still does not represent pro-public policies, this is a challenge for public policy stakeholders in Serang City in formulating the management of ideal public spaces. The objective condition of Serang City's public space still cannot be a medium of public communication that is able to encourage freedom of thought and egalitarian action in the public sphere.
{"title":"Ruang Publik sebagai Representasi Kebijakan dan Medium Komunikasi Publik","authors":"Abdul Malik","doi":"10.30656/SAWALA.V6I2.914","DOIUrl":"https://doi.org/10.30656/SAWALA.V6I2.914","url":null,"abstract":"This study aims to analyze how public space can be a representation of public pride and its contribution as a medium of public communication. The selection of Serus City public space locus research which is objectively the Capital of Banten Province is expected to be a representation and role model for cities with ideal public spaces. The method used is a qualitative approach. The technique carried out by researchers is a survey of academic literature in the field of public policy and communication in order to obtain concepts that are relevant to research. The technique of collecting data is through searching various sources and literature both from government documents and reporting on print and electronic mass media, journals and books related to public administration and communication. The results of the study indicate that the management of public spaces in Serang City still does not represent pro-public policies, this is a challenge for public policy stakeholders in Serang City in formulating the management of ideal public spaces. The objective condition of Serang City's public space still cannot be a medium of public communication that is able to encourage freedom of thought and egalitarian action in the public sphere.","PeriodicalId":254489,"journal":{"name":"Sawala : Jurnal Administrasi Negara","volume":"373 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2018-10-22","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"123318436","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
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