Pub Date : 2009-06-08DOI: 10.1109/ICSSSM.2009.5175017
Jen-Shiang Chen, Jin-shan Yang, Chia-Lin Lu
Coordinating activities among supply, production, and delivery is an important issue for production and logistics management. In this study, a single machine scheduling model is developed that incorporated order release and delivery vehicle routing decisions which serves a single customer location. The objective is to minimize the makespan. The problem is NP-hard in the strong sense in general. Two integer programming models are developed to optimally solve this problem. Also, two efficient heuristics are proposed for solving large-sized problems. Computational results of the illustrative example are reported using the two integer programming models and two heuristics to solve the proposed problem.
{"title":"Integration of scheduling and routing for two-echelon supply chain system","authors":"Jen-Shiang Chen, Jin-shan Yang, Chia-Lin Lu","doi":"10.1109/ICSSSM.2009.5175017","DOIUrl":"https://doi.org/10.1109/ICSSSM.2009.5175017","url":null,"abstract":"Coordinating activities among supply, production, and delivery is an important issue for production and logistics management. In this study, a single machine scheduling model is developed that incorporated order release and delivery vehicle routing decisions which serves a single customer location. The objective is to minimize the makespan. The problem is NP-hard in the strong sense in general. Two integer programming models are developed to optimally solve this problem. Also, two efficient heuristics are proposed for solving large-sized problems. Computational results of the illustrative example are reported using the two integer programming models and two heuristics to solve the proposed problem.","PeriodicalId":287881,"journal":{"name":"2009 6th International Conference on Service Systems and Service Management","volume":"54 3","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2009-06-08","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"131830859","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Pub Date : 2009-06-08DOI: 10.1109/ICSSSM.2009.5174847
Tao Wen
The paper firstly reviews relative literature. It explores customer experiential influencing factors in the cinema by qualitative and quantitative methods. This study finds that customer experience in the cinema depends on the six dimensions-promotion and physical evidence, cinema environment, service functional quality, expected movie quality, convenience, reasonable price. Based on the above results, the model of customer experiential influencing factors in the cinema is constructed. The model is not only helpful for the cinema to design experience, but also useful for other service industries to obtain some available managerial implications.
{"title":"Customer experiential influencing factors and their model construction of the cinema","authors":"Tao Wen","doi":"10.1109/ICSSSM.2009.5174847","DOIUrl":"https://doi.org/10.1109/ICSSSM.2009.5174847","url":null,"abstract":"The paper firstly reviews relative literature. It explores customer experiential influencing factors in the cinema by qualitative and quantitative methods. This study finds that customer experience in the cinema depends on the six dimensions-promotion and physical evidence, cinema environment, service functional quality, expected movie quality, convenience, reasonable price. Based on the above results, the model of customer experiential influencing factors in the cinema is constructed. The model is not only helpful for the cinema to design experience, but also useful for other service industries to obtain some available managerial implications.","PeriodicalId":287881,"journal":{"name":"2009 6th International Conference on Service Systems and Service Management","volume":"73 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2009-06-08","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"131909208","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Pub Date : 2009-06-08DOI: 10.1109/ICSSSM.2009.5174965
W.L. Wang, C. P. Chang, C.T. Huang, B. Wang
Taiwan has been upgraded to world-class exhibition venues. At present, the participations of the exhibition are the way to approach the scene admission tickets, or to prove that staffs wear work to enter the venue. For the case, manufacturers and exhibitors is difficult to collect information to find the potential customers. How fast and accurate to collect the information on all personnel at the exhibition is a major issue. RFID is a new technology for data collection. The benefits of RFID include: (1) Identification, without directly touching or reading machine targeting items ;(2) To identify the label other than the use of information technology most of ADC information stored in more;(3) Follow history, or re-use in the identification label change read / write the data identification label. In this paper, we propose a RFID-enabled with Data Mining model which start with RFID technique for fast data collection, then analyze and transform the data to useful information for exhibition industry through Data Mining.
{"title":"A RFID-enabled with data mining model for exhibition industry","authors":"W.L. Wang, C. P. Chang, C.T. Huang, B. Wang","doi":"10.1109/ICSSSM.2009.5174965","DOIUrl":"https://doi.org/10.1109/ICSSSM.2009.5174965","url":null,"abstract":"Taiwan has been upgraded to world-class exhibition venues. At present, the participations of the exhibition are the way to approach the scene admission tickets, or to prove that staffs wear work to enter the venue. For the case, manufacturers and exhibitors is difficult to collect information to find the potential customers. How fast and accurate to collect the information on all personnel at the exhibition is a major issue. RFID is a new technology for data collection. The benefits of RFID include: (1) Identification, without directly touching or reading machine targeting items ;(2) To identify the label other than the use of information technology most of ADC information stored in more;(3) Follow history, or re-use in the identification label change read / write the data identification label. In this paper, we propose a RFID-enabled with Data Mining model which start with RFID technique for fast data collection, then analyze and transform the data to useful information for exhibition industry through Data Mining.","PeriodicalId":287881,"journal":{"name":"2009 6th International Conference on Service Systems and Service Management","volume":"165 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2009-06-08","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"133577704","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Pub Date : 2009-06-08DOI: 10.1109/ICSSSM.2009.5174909
W. Cui
The problem of rural public service is an important part of public administration, public service and rural social development theory. The paper systematically combs the defining methods of “public service” at home and abroad and scientifically defines the concept of “rural public service” by using the logic and perspective of public administration on the basis of fundamental principles of such subjects as politics, law and economics, etc.; By integrating public administration and public service theory with micro-level rural public administration and public service practice from the perspective of public products, public administration and public service theory, this paper analyzes the current supply bottleneck of rural public service, puts forth the new path and concept of constructing the supply mechanism for rural public service, and emphasizes that the rural public service construction should reflect the scientific outlook on development.
{"title":"A scientific inspection of public service of new countryside in China","authors":"W. Cui","doi":"10.1109/ICSSSM.2009.5174909","DOIUrl":"https://doi.org/10.1109/ICSSSM.2009.5174909","url":null,"abstract":"The problem of rural public service is an important part of public administration, public service and rural social development theory. The paper systematically combs the defining methods of “public service” at home and abroad and scientifically defines the concept of “rural public service” by using the logic and perspective of public administration on the basis of fundamental principles of such subjects as politics, law and economics, etc.; By integrating public administration and public service theory with micro-level rural public administration and public service practice from the perspective of public products, public administration and public service theory, this paper analyzes the current supply bottleneck of rural public service, puts forth the new path and concept of constructing the supply mechanism for rural public service, and emphasizes that the rural public service construction should reflect the scientific outlook on development.","PeriodicalId":287881,"journal":{"name":"2009 6th International Conference on Service Systems and Service Management","volume":"16 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2009-06-08","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"125417550","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Pub Date : 2009-06-08DOI: 10.1109/ICSSSM.2009.5174918
Yongqing Chen, Erli Liu, Y. Shao
with the development of economy and urbanization in China, Property Management of residence (PMR) has been playing more and more important role in people's living. Service quality of property management of residence (SQPMR) and how to evaluate it have increasingly been become the focus of social attention as well. However, in real life, people usually use qualitative method to estimate SQPMR. The paper proposes an index system of overall SQPMR based on literature and systematically analyzing to service condition of PMR and a comprehensive evaluation model which combines the advantages of the AHP and grey clustering method to guarantee the accuracy and objectivity model of weight coefficients. First, the paper confirms the weight of every index by AHP, subsequently implements a general service quality evaluation by means of a grey clustering method. This model analyses the status of service quality of a general residence both qualitatively and quantitatively. It makes organizational managers to know more clearly their status in service quality and guides them to improve their service quality. At the same time, a case study in the application of the model is presented. The results show that the method is applicable and can make organizations to know more clearly their status in service quality and guides them to improve their service quality and further enhance their custom satisfaction.
{"title":"The study on synthetic evaluation method for service quality of property management of residence based on a hierarchical grey analysis","authors":"Yongqing Chen, Erli Liu, Y. Shao","doi":"10.1109/ICSSSM.2009.5174918","DOIUrl":"https://doi.org/10.1109/ICSSSM.2009.5174918","url":null,"abstract":"with the development of economy and urbanization in China, Property Management of residence (PMR) has been playing more and more important role in people's living. Service quality of property management of residence (SQPMR) and how to evaluate it have increasingly been become the focus of social attention as well. However, in real life, people usually use qualitative method to estimate SQPMR. The paper proposes an index system of overall SQPMR based on literature and systematically analyzing to service condition of PMR and a comprehensive evaluation model which combines the advantages of the AHP and grey clustering method to guarantee the accuracy and objectivity model of weight coefficients. First, the paper confirms the weight of every index by AHP, subsequently implements a general service quality evaluation by means of a grey clustering method. This model analyses the status of service quality of a general residence both qualitatively and quantitatively. It makes organizational managers to know more clearly their status in service quality and guides them to improve their service quality. At the same time, a case study in the application of the model is presented. The results show that the method is applicable and can make organizations to know more clearly their status in service quality and guides them to improve their service quality and further enhance their custom satisfaction.","PeriodicalId":287881,"journal":{"name":"2009 6th International Conference on Service Systems and Service Management","volume":"38 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2009-06-08","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"124146288","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Pub Date : 2009-06-08DOI: 10.1109/ICSSSM.2009.5174955
Hung-Jen Tu, Wan-Chu Yen, Pin-Chang Chen
The emergence of the Internet has forced a wealth of firms to explore a new form of channels of distribution, i.e., Internet channels. Nevertheless, few empirical studies undertake comprehensive Internet channels evaluation and provide direct evidence on their performance implications. In order to fill in the literature gap, this research employs super-efficiency data envelopment analysis (DEA) to benchmark the operating efficiency of Internet channels. Empirical data are collected from the financial service sector in Taiwan. The findings demonstrate that the existence of large inefficiencies due to poor input utilization and failure to operate at constant returns to scale. This research provides significant insight into the degree of the efficient firms, further identifies the most distinguished firm as benchmark, and eventually benefits multiple-channel-policy making in resource allocation.
{"title":"Using super-efficiency DEA to benchmark the Internet channels efficiency","authors":"Hung-Jen Tu, Wan-Chu Yen, Pin-Chang Chen","doi":"10.1109/ICSSSM.2009.5174955","DOIUrl":"https://doi.org/10.1109/ICSSSM.2009.5174955","url":null,"abstract":"The emergence of the Internet has forced a wealth of firms to explore a new form of channels of distribution, i.e., Internet channels. Nevertheless, few empirical studies undertake comprehensive Internet channels evaluation and provide direct evidence on their performance implications. In order to fill in the literature gap, this research employs super-efficiency data envelopment analysis (DEA) to benchmark the operating efficiency of Internet channels. Empirical data are collected from the financial service sector in Taiwan. The findings demonstrate that the existence of large inefficiencies due to poor input utilization and failure to operate at constant returns to scale. This research provides significant insight into the degree of the efficient firms, further identifies the most distinguished firm as benchmark, and eventually benefits multiple-channel-policy making in resource allocation.","PeriodicalId":287881,"journal":{"name":"2009 6th International Conference on Service Systems and Service Management","volume":"31 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2009-06-08","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"128670483","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Pub Date : 2009-06-08DOI: 10.1109/ICSSSM.2009.5174875
Dequan Min, Fengqing Wang, S. Zhan
The article presented the development condition of global tanker, bulk carrier and container fleet, and the effects of financial crisis on fleet development from both positive and negative view. The assessment criterion system of container fleet is established to discusse the rationality of global container fleet by the method of DEA. On the basis of the analysis, it provided the guidance for the fleet development strategy to overcome the financial crisis.
{"title":"Impact analysis of the global financial crisis on global container fleet","authors":"Dequan Min, Fengqing Wang, S. Zhan","doi":"10.1109/ICSSSM.2009.5174875","DOIUrl":"https://doi.org/10.1109/ICSSSM.2009.5174875","url":null,"abstract":"The article presented the development condition of global tanker, bulk carrier and container fleet, and the effects of financial crisis on fleet development from both positive and negative view. The assessment criterion system of container fleet is established to discusse the rationality of global container fleet by the method of DEA. On the basis of the analysis, it provided the guidance for the fleet development strategy to overcome the financial crisis.","PeriodicalId":287881,"journal":{"name":"2009 6th International Conference on Service Systems and Service Management","volume":"6 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2009-06-08","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"130897373","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Pub Date : 2009-06-08DOI: 10.1109/ICSSSM.2009.5174872
Yafang Tsai, Shih-Wang Wu, Hsien-Jui Chung
Because of the competition of medical industry and the change of national health insurance system, it drives administrators of hospitals to pay more and more attention to service orientation as people said “patient centered” in Taiwan. The concept of patient centered of service orientation emphasize that we should change the physician-centered to patient-centered in the content of medical care, and make more effort in patient satisfaction. How hospitals can mold staffs' patient-centered attitude to satisfy patient's demands for medical care? Internal marketing is one of ways to choose and train excellent professions. The administrators can use internal marketing to deliver the strategic vision and goal of the hospitals to their staffs, and they can deliver the service value to their patients via the interaction between patients and staffs. They also can use the concept of training and educating that is emphasized in internal marketing to improve staffs' ability. We try to probe into the influence of the conduct of internal marketing to service-oriented attitude of nursing staffs. We take nurses who work at wards in three hospitals in middle and southern Taiwan to be our samples, and investigate their attitude to internal marketing conduct and service oriented. The results show us that there is significantly positive correlation between “professional capability” of internal marketing and “attitude of service” of service orientation. There is significantly positive correlation between “professional capability” of internal marketing and “enjoy on job” of service orientation. There is significantly positive correlation between “professional capability” of internal marketing and “service process” of service orientation. There is also significantly positive correlation between “supporting policy” of internal marketing and “response to customer” of service orientation. There is also significantly positive correlation between “customer centered” of internal marketing and “enjoy on job” of service orientation. There is also significantly positive correlation between “customer centered” of internal marketing and “continuity of service” of service orientation. There is also significantly positive correlation between “reward” of internal marketing and “response to customer” of service orientation.
{"title":"The influence of conduct of internal marketing to service oriented attitude of nursing staffs in hospitals","authors":"Yafang Tsai, Shih-Wang Wu, Hsien-Jui Chung","doi":"10.1109/ICSSSM.2009.5174872","DOIUrl":"https://doi.org/10.1109/ICSSSM.2009.5174872","url":null,"abstract":"Because of the competition of medical industry and the change of national health insurance system, it drives administrators of hospitals to pay more and more attention to service orientation as people said “patient centered” in Taiwan. The concept of patient centered of service orientation emphasize that we should change the physician-centered to patient-centered in the content of medical care, and make more effort in patient satisfaction. How hospitals can mold staffs' patient-centered attitude to satisfy patient's demands for medical care? Internal marketing is one of ways to choose and train excellent professions. The administrators can use internal marketing to deliver the strategic vision and goal of the hospitals to their staffs, and they can deliver the service value to their patients via the interaction between patients and staffs. They also can use the concept of training and educating that is emphasized in internal marketing to improve staffs' ability. We try to probe into the influence of the conduct of internal marketing to service-oriented attitude of nursing staffs. We take nurses who work at wards in three hospitals in middle and southern Taiwan to be our samples, and investigate their attitude to internal marketing conduct and service oriented. The results show us that there is significantly positive correlation between “professional capability” of internal marketing and “attitude of service” of service orientation. There is significantly positive correlation between “professional capability” of internal marketing and “enjoy on job” of service orientation. There is significantly positive correlation between “professional capability” of internal marketing and “service process” of service orientation. There is also significantly positive correlation between “supporting policy” of internal marketing and “response to customer” of service orientation. There is also significantly positive correlation between “customer centered” of internal marketing and “enjoy on job” of service orientation. There is also significantly positive correlation between “customer centered” of internal marketing and “continuity of service” of service orientation. There is also significantly positive correlation between “reward” of internal marketing and “response to customer” of service orientation.","PeriodicalId":287881,"journal":{"name":"2009 6th International Conference on Service Systems and Service Management","volume":"18 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2009-06-08","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"130079942","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Pub Date : 2009-06-08DOI: 10.1109/ICSSSM.2009.5174963
G. Ji, B. Guo
the resources of tourism limit the expansion of tourism industry. Only sustainable development strategy can help it develop healthily. This paper compares the development of tourism industry in China and other countries and discusses strategy of the sustainable tourism supply chain with tourism service agency as the core enterprise. Finally, a framework of performance evaluation indexes of the tourism supply chain is given by using balanced scorecard.
{"title":"Study on the performance evaluation of sustainable tourism supply chain based on balanced scorecard","authors":"G. Ji, B. Guo","doi":"10.1109/ICSSSM.2009.5174963","DOIUrl":"https://doi.org/10.1109/ICSSSM.2009.5174963","url":null,"abstract":"the resources of tourism limit the expansion of tourism industry. Only sustainable development strategy can help it develop healthily. This paper compares the development of tourism industry in China and other countries and discusses strategy of the sustainable tourism supply chain with tourism service agency as the core enterprise. Finally, a framework of performance evaluation indexes of the tourism supply chain is given by using balanced scorecard.","PeriodicalId":287881,"journal":{"name":"2009 6th International Conference on Service Systems and Service Management","volume":"55 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2009-06-08","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"128779914","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Pub Date : 2009-06-08DOI: 10.1109/ICSSSM.2009.5174953
Yang Fang, Yijie Bian, Xuefeng Wang
This paper describes a model that seeks to simultaneously optimize the location of multiple-server, congestible facilities in order to realize company's maximal total captured demand. The effective demand at each customer demand node is elastic to the travel cost to the facility, and to the congestion at that facility. We propose a greedy heuristic for the resulting problem formulation, and provide computational experiment.
{"title":"Solving service facilities location problem with elastic demand and congest effect","authors":"Yang Fang, Yijie Bian, Xuefeng Wang","doi":"10.1109/ICSSSM.2009.5174953","DOIUrl":"https://doi.org/10.1109/ICSSSM.2009.5174953","url":null,"abstract":"This paper describes a model that seeks to simultaneously optimize the location of multiple-server, congestible facilities in order to realize company's maximal total captured demand. The effective demand at each customer demand node is elastic to the travel cost to the facility, and to the congestion at that facility. We propose a greedy heuristic for the resulting problem formulation, and provide computational experiment.","PeriodicalId":287881,"journal":{"name":"2009 6th International Conference on Service Systems and Service Management","volume":"102 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2009-06-08","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"126020822","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
京公网安备 11010802042870号
京ICP备2023020795号-1
扫码关注我们
求助内容：
应助结果提醒方式：