Pub Date : 2009-06-08DOI: 10.1109/ICSSSM.2009.5174934
Ying Peng, Hong Liu, Houyong Tao, Fucheng Ming
Since China joined the WTO, the Chinese telecom market has been transformed from a seller's to a buyer's market due to the new competition pattern and booming telecom technology. Therefore, the telecom industry must transform their production centered operations to custom service centered operations. During this process, it is very important to develop new business models and lower operational costs. Facing such complexities both inside and outside day by day, the Chinese telecom operators must change to adapt to the business environment, whose change is even greater and faster than their own operational changes. In this paper, we discuss the impact of these changes on the Chinese telecommunications service industry, from value chain to value network; analyze the environmental changes for the telecom operators, from linearity to complexity; and lay out the procedures for the telecom organizational change. Based upon the statistical data collected in 1999–2008 with respect to the Chinese telecom industry, we perform analysis on the features of telecommunications industry, particularly in terms of the evolutionary procedures for the organizational change in the Chinese telecommunications industry, and the structural formation of the Chinese telecommunications market as well. Furthermore, we specifically study on the evolution of the complex adaptive organization and conclude that the telecom organizational change under the complex environment is overall well-regulated and continuous.
{"title":"A study on the value network of telecom service and the organization change of Chinese telecom operator","authors":"Ying Peng, Hong Liu, Houyong Tao, Fucheng Ming","doi":"10.1109/ICSSSM.2009.5174934","DOIUrl":"https://doi.org/10.1109/ICSSSM.2009.5174934","url":null,"abstract":"Since China joined the WTO, the Chinese telecom market has been transformed from a seller's to a buyer's market due to the new competition pattern and booming telecom technology. Therefore, the telecom industry must transform their production centered operations to custom service centered operations. During this process, it is very important to develop new business models and lower operational costs. Facing such complexities both inside and outside day by day, the Chinese telecom operators must change to adapt to the business environment, whose change is even greater and faster than their own operational changes. In this paper, we discuss the impact of these changes on the Chinese telecommunications service industry, from value chain to value network; analyze the environmental changes for the telecom operators, from linearity to complexity; and lay out the procedures for the telecom organizational change. Based upon the statistical data collected in 1999–2008 with respect to the Chinese telecom industry, we perform analysis on the features of telecommunications industry, particularly in terms of the evolutionary procedures for the organizational change in the Chinese telecommunications industry, and the structural formation of the Chinese telecommunications market as well. Furthermore, we specifically study on the evolution of the complex adaptive organization and conclude that the telecom organizational change under the complex environment is overall well-regulated and continuous.","PeriodicalId":287881,"journal":{"name":"2009 6th International Conference on Service Systems and Service Management","volume":"11 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2009-06-08","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"114204713","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Healthy-Life tourism services are the trend of the future. In this paper, we propose an effective decision support systems (DSS), the Healthy-Life Map Guiding System (HMGS), which provides the introduction and commentaries of Healthy-Life scenic spots with relevant recommendation. HMGS is combined with an automatic text summarization technology to provide summary of commentaries. Finally, HMGS provides the adaptable tourism path in 3D web geographic information system for user reaching the Healthy-Life scenic spots.
{"title":"Research on developing healthy-life map guiding system","authors":"Chi-Chun Lo, Chi-Hua Chen, Hsiang-Ting Kao, Chih-Chien Lu, Ding-Yuan Cheng","doi":"10.1109/ICSSSM.2009.5174980","DOIUrl":"https://doi.org/10.1109/ICSSSM.2009.5174980","url":null,"abstract":"Healthy-Life tourism services are the trend of the future. In this paper, we propose an effective decision support systems (DSS), the Healthy-Life Map Guiding System (HMGS), which provides the introduction and commentaries of Healthy-Life scenic spots with relevant recommendation. HMGS is combined with an automatic text summarization technology to provide summary of commentaries. Finally, HMGS provides the adaptable tourism path in 3D web geographic information system for user reaching the Healthy-Life scenic spots.","PeriodicalId":287881,"journal":{"name":"2009 6th International Conference on Service Systems and Service Management","volume":"62 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2009-06-08","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"125333016","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Pub Date : 2009-06-08DOI: 10.1109/ICSSSM.2009.5174909
W. Cui
The problem of rural public service is an important part of public administration, public service and rural social development theory. The paper systematically combs the defining methods of “public service” at home and abroad and scientifically defines the concept of “rural public service” by using the logic and perspective of public administration on the basis of fundamental principles of such subjects as politics, law and economics, etc.; By integrating public administration and public service theory with micro-level rural public administration and public service practice from the perspective of public products, public administration and public service theory, this paper analyzes the current supply bottleneck of rural public service, puts forth the new path and concept of constructing the supply mechanism for rural public service, and emphasizes that the rural public service construction should reflect the scientific outlook on development.
{"title":"A scientific inspection of public service of new countryside in China","authors":"W. Cui","doi":"10.1109/ICSSSM.2009.5174909","DOIUrl":"https://doi.org/10.1109/ICSSSM.2009.5174909","url":null,"abstract":"The problem of rural public service is an important part of public administration, public service and rural social development theory. The paper systematically combs the defining methods of “public service” at home and abroad and scientifically defines the concept of “rural public service” by using the logic and perspective of public administration on the basis of fundamental principles of such subjects as politics, law and economics, etc.; By integrating public administration and public service theory with micro-level rural public administration and public service practice from the perspective of public products, public administration and public service theory, this paper analyzes the current supply bottleneck of rural public service, puts forth the new path and concept of constructing the supply mechanism for rural public service, and emphasizes that the rural public service construction should reflect the scientific outlook on development.","PeriodicalId":287881,"journal":{"name":"2009 6th International Conference on Service Systems and Service Management","volume":"16 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2009-06-08","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"125417550","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Pub Date : 2009-06-08DOI: 10.1109/ICSSSM.2009.5174875
Dequan Min, Fengqing Wang, S. Zhan
The article presented the development condition of global tanker, bulk carrier and container fleet, and the effects of financial crisis on fleet development from both positive and negative view. The assessment criterion system of container fleet is established to discusse the rationality of global container fleet by the method of DEA. On the basis of the analysis, it provided the guidance for the fleet development strategy to overcome the financial crisis.
{"title":"Impact analysis of the global financial crisis on global container fleet","authors":"Dequan Min, Fengqing Wang, S. Zhan","doi":"10.1109/ICSSSM.2009.5174875","DOIUrl":"https://doi.org/10.1109/ICSSSM.2009.5174875","url":null,"abstract":"The article presented the development condition of global tanker, bulk carrier and container fleet, and the effects of financial crisis on fleet development from both positive and negative view. The assessment criterion system of container fleet is established to discusse the rationality of global container fleet by the method of DEA. On the basis of the analysis, it provided the guidance for the fleet development strategy to overcome the financial crisis.","PeriodicalId":287881,"journal":{"name":"2009 6th International Conference on Service Systems and Service Management","volume":"6 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2009-06-08","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"130897373","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Pub Date : 2009-06-08DOI: 10.1109/ICSSSM.2009.5174872
Yafang Tsai, Shih-Wang Wu, Hsien-Jui Chung
Because of the competition of medical industry and the change of national health insurance system, it drives administrators of hospitals to pay more and more attention to service orientation as people said “patient centered” in Taiwan. The concept of patient centered of service orientation emphasize that we should change the physician-centered to patient-centered in the content of medical care, and make more effort in patient satisfaction. How hospitals can mold staffs' patient-centered attitude to satisfy patient's demands for medical care? Internal marketing is one of ways to choose and train excellent professions. The administrators can use internal marketing to deliver the strategic vision and goal of the hospitals to their staffs, and they can deliver the service value to their patients via the interaction between patients and staffs. They also can use the concept of training and educating that is emphasized in internal marketing to improve staffs' ability. We try to probe into the influence of the conduct of internal marketing to service-oriented attitude of nursing staffs. We take nurses who work at wards in three hospitals in middle and southern Taiwan to be our samples, and investigate their attitude to internal marketing conduct and service oriented. The results show us that there is significantly positive correlation between “professional capability” of internal marketing and “attitude of service” of service orientation. There is significantly positive correlation between “professional capability” of internal marketing and “enjoy on job” of service orientation. There is significantly positive correlation between “professional capability” of internal marketing and “service process” of service orientation. There is also significantly positive correlation between “supporting policy” of internal marketing and “response to customer” of service orientation. There is also significantly positive correlation between “customer centered” of internal marketing and “enjoy on job” of service orientation. There is also significantly positive correlation between “customer centered” of internal marketing and “continuity of service” of service orientation. There is also significantly positive correlation between “reward” of internal marketing and “response to customer” of service orientation.
{"title":"The influence of conduct of internal marketing to service oriented attitude of nursing staffs in hospitals","authors":"Yafang Tsai, Shih-Wang Wu, Hsien-Jui Chung","doi":"10.1109/ICSSSM.2009.5174872","DOIUrl":"https://doi.org/10.1109/ICSSSM.2009.5174872","url":null,"abstract":"Because of the competition of medical industry and the change of national health insurance system, it drives administrators of hospitals to pay more and more attention to service orientation as people said “patient centered” in Taiwan. The concept of patient centered of service orientation emphasize that we should change the physician-centered to patient-centered in the content of medical care, and make more effort in patient satisfaction. How hospitals can mold staffs' patient-centered attitude to satisfy patient's demands for medical care? Internal marketing is one of ways to choose and train excellent professions. The administrators can use internal marketing to deliver the strategic vision and goal of the hospitals to their staffs, and they can deliver the service value to their patients via the interaction between patients and staffs. They also can use the concept of training and educating that is emphasized in internal marketing to improve staffs' ability. We try to probe into the influence of the conduct of internal marketing to service-oriented attitude of nursing staffs. We take nurses who work at wards in three hospitals in middle and southern Taiwan to be our samples, and investigate their attitude to internal marketing conduct and service oriented. The results show us that there is significantly positive correlation between “professional capability” of internal marketing and “attitude of service” of service orientation. There is significantly positive correlation between “professional capability” of internal marketing and “enjoy on job” of service orientation. There is significantly positive correlation between “professional capability” of internal marketing and “service process” of service orientation. There is also significantly positive correlation between “supporting policy” of internal marketing and “response to customer” of service orientation. There is also significantly positive correlation between “customer centered” of internal marketing and “enjoy on job” of service orientation. There is also significantly positive correlation between “customer centered” of internal marketing and “continuity of service” of service orientation. There is also significantly positive correlation between “reward” of internal marketing and “response to customer” of service orientation.","PeriodicalId":287881,"journal":{"name":"2009 6th International Conference on Service Systems and Service Management","volume":"18 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2009-06-08","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"130079942","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Pub Date : 2009-06-08DOI: 10.1109/ICSSSM.2009.5174955
Hung-Jen Tu, Wan-Chu Yen, Pin-Chang Chen
The emergence of the Internet has forced a wealth of firms to explore a new form of channels of distribution, i.e., Internet channels. Nevertheless, few empirical studies undertake comprehensive Internet channels evaluation and provide direct evidence on their performance implications. In order to fill in the literature gap, this research employs super-efficiency data envelopment analysis (DEA) to benchmark the operating efficiency of Internet channels. Empirical data are collected from the financial service sector in Taiwan. The findings demonstrate that the existence of large inefficiencies due to poor input utilization and failure to operate at constant returns to scale. This research provides significant insight into the degree of the efficient firms, further identifies the most distinguished firm as benchmark, and eventually benefits multiple-channel-policy making in resource allocation.
{"title":"Using super-efficiency DEA to benchmark the Internet channels efficiency","authors":"Hung-Jen Tu, Wan-Chu Yen, Pin-Chang Chen","doi":"10.1109/ICSSSM.2009.5174955","DOIUrl":"https://doi.org/10.1109/ICSSSM.2009.5174955","url":null,"abstract":"The emergence of the Internet has forced a wealth of firms to explore a new form of channels of distribution, i.e., Internet channels. Nevertheless, few empirical studies undertake comprehensive Internet channels evaluation and provide direct evidence on their performance implications. In order to fill in the literature gap, this research employs super-efficiency data envelopment analysis (DEA) to benchmark the operating efficiency of Internet channels. Empirical data are collected from the financial service sector in Taiwan. The findings demonstrate that the existence of large inefficiencies due to poor input utilization and failure to operate at constant returns to scale. This research provides significant insight into the degree of the efficient firms, further identifies the most distinguished firm as benchmark, and eventually benefits multiple-channel-policy making in resource allocation.","PeriodicalId":287881,"journal":{"name":"2009 6th International Conference on Service Systems and Service Management","volume":"31 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2009-06-08","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"128670483","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Pub Date : 2009-06-08DOI: 10.1109/ICSSSM.2009.5174950
Yu Zhong-fu, Cheng Rui, He Ping-lin, Jian Jian-hui
The relative weight of every influencing factor is figured out by building the layer evaluation model of the energy-saving and emission reduction. Based on this model, combing with the multi-attribute decision ranking method in the Rough Set Theory, the paper gets an outcome of comprehensive evaluation ranking of provinces in 2006 after the comprehensive consideration of the nine factors including economic level, technological environment, social development, energy consumption and so on. Therefore the traditional evaluation method of the energy-saving and emission reduction with energy consumption per unit GDP as the only evaluation criteria is modified.
{"title":"Design and research on a modified multifactor energy-saving and emission reduction evaluation method","authors":"Yu Zhong-fu, Cheng Rui, He Ping-lin, Jian Jian-hui","doi":"10.1109/ICSSSM.2009.5174950","DOIUrl":"https://doi.org/10.1109/ICSSSM.2009.5174950","url":null,"abstract":"The relative weight of every influencing factor is figured out by building the layer evaluation model of the energy-saving and emission reduction. Based on this model, combing with the multi-attribute decision ranking method in the Rough Set Theory, the paper gets an outcome of comprehensive evaluation ranking of provinces in 2006 after the comprehensive consideration of the nine factors including economic level, technological environment, social development, energy consumption and so on. Therefore the traditional evaluation method of the energy-saving and emission reduction with energy consumption per unit GDP as the only evaluation criteria is modified.","PeriodicalId":287881,"journal":{"name":"2009 6th International Conference on Service Systems and Service Management","volume":"6 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2009-06-08","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"121325580","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Pub Date : 2009-06-08DOI: 10.1109/ICSSSM.2009.5174953
Yang Fang, Yijie Bian, Xuefeng Wang
This paper describes a model that seeks to simultaneously optimize the location of multiple-server, congestible facilities in order to realize company's maximal total captured demand. The effective demand at each customer demand node is elastic to the travel cost to the facility, and to the congestion at that facility. We propose a greedy heuristic for the resulting problem formulation, and provide computational experiment.
{"title":"Solving service facilities location problem with elastic demand and congest effect","authors":"Yang Fang, Yijie Bian, Xuefeng Wang","doi":"10.1109/ICSSSM.2009.5174953","DOIUrl":"https://doi.org/10.1109/ICSSSM.2009.5174953","url":null,"abstract":"This paper describes a model that seeks to simultaneously optimize the location of multiple-server, congestible facilities in order to realize company's maximal total captured demand. The effective demand at each customer demand node is elastic to the travel cost to the facility, and to the congestion at that facility. We propose a greedy heuristic for the resulting problem formulation, and provide computational experiment.","PeriodicalId":287881,"journal":{"name":"2009 6th International Conference on Service Systems and Service Management","volume":"102 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2009-06-08","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"126020822","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Pub Date : 2009-06-08DOI: 10.1109/ICSSSM.2009.5174918
Yongqing Chen, Erli Liu, Y. Shao
with the development of economy and urbanization in China, Property Management of residence (PMR) has been playing more and more important role in people's living. Service quality of property management of residence (SQPMR) and how to evaluate it have increasingly been become the focus of social attention as well. However, in real life, people usually use qualitative method to estimate SQPMR. The paper proposes an index system of overall SQPMR based on literature and systematically analyzing to service condition of PMR and a comprehensive evaluation model which combines the advantages of the AHP and grey clustering method to guarantee the accuracy and objectivity model of weight coefficients. First, the paper confirms the weight of every index by AHP, subsequently implements a general service quality evaluation by means of a grey clustering method. This model analyses the status of service quality of a general residence both qualitatively and quantitatively. It makes organizational managers to know more clearly their status in service quality and guides them to improve their service quality. At the same time, a case study in the application of the model is presented. The results show that the method is applicable and can make organizations to know more clearly their status in service quality and guides them to improve their service quality and further enhance their custom satisfaction.
{"title":"The study on synthetic evaluation method for service quality of property management of residence based on a hierarchical grey analysis","authors":"Yongqing Chen, Erli Liu, Y. Shao","doi":"10.1109/ICSSSM.2009.5174918","DOIUrl":"https://doi.org/10.1109/ICSSSM.2009.5174918","url":null,"abstract":"with the development of economy and urbanization in China, Property Management of residence (PMR) has been playing more and more important role in people's living. Service quality of property management of residence (SQPMR) and how to evaluate it have increasingly been become the focus of social attention as well. However, in real life, people usually use qualitative method to estimate SQPMR. The paper proposes an index system of overall SQPMR based on literature and systematically analyzing to service condition of PMR and a comprehensive evaluation model which combines the advantages of the AHP and grey clustering method to guarantee the accuracy and objectivity model of weight coefficients. First, the paper confirms the weight of every index by AHP, subsequently implements a general service quality evaluation by means of a grey clustering method. This model analyses the status of service quality of a general residence both qualitatively and quantitatively. It makes organizational managers to know more clearly their status in service quality and guides them to improve their service quality. At the same time, a case study in the application of the model is presented. The results show that the method is applicable and can make organizations to know more clearly their status in service quality and guides them to improve their service quality and further enhance their custom satisfaction.","PeriodicalId":287881,"journal":{"name":"2009 6th International Conference on Service Systems and Service Management","volume":"38 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2009-06-08","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"124146288","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Pub Date : 2009-06-08DOI: 10.1109/ICSSSM.2009.5174963
G. Ji, B. Guo
the resources of tourism limit the expansion of tourism industry. Only sustainable development strategy can help it develop healthily. This paper compares the development of tourism industry in China and other countries and discusses strategy of the sustainable tourism supply chain with tourism service agency as the core enterprise. Finally, a framework of performance evaluation indexes of the tourism supply chain is given by using balanced scorecard.
{"title":"Study on the performance evaluation of sustainable tourism supply chain based on balanced scorecard","authors":"G. Ji, B. Guo","doi":"10.1109/ICSSSM.2009.5174963","DOIUrl":"https://doi.org/10.1109/ICSSSM.2009.5174963","url":null,"abstract":"the resources of tourism limit the expansion of tourism industry. Only sustainable development strategy can help it develop healthily. This paper compares the development of tourism industry in China and other countries and discusses strategy of the sustainable tourism supply chain with tourism service agency as the core enterprise. Finally, a framework of performance evaluation indexes of the tourism supply chain is given by using balanced scorecard.","PeriodicalId":287881,"journal":{"name":"2009 6th International Conference on Service Systems and Service Management","volume":"55 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2009-06-08","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"128779914","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
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