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2009 6th International Conference on Service Systems and Service Management最新文献

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Supply chain management for the global distribution of machine Life Cycle based Service 基于机器生命周期服务的全球分销供应链管理
Pub Date : 2009-06-08 DOI: 10.1109/ICSSSM.2009.5174848
R. Gu, Pengzhong Li, Weimin Zhang, H. Meier, M. Kroll
The immense competitive pressure by global competition in the machine tool industry forces the companies to enlarge their efforts in respect to innovations, which is bond with the production of complex and high-tech products. In the meantime the shortening of a product's life cycle leads to the condition that companies are to focus on their service offers in order to ensure an advantage in competition. On this account, the companies need to develop a service network for global service provision, in order that the services may not only have a higher quality but also reach the customer in a shorter reaction time and at a low price, so that the companies can win the competition through the advantage of the Product's Life Cycle based Service support. The article to be launched describes a concept to design a suitable Service network basis of the SCOR model for the Global Distribution of Industrial service on the field of maintenance logistics and spares parts supply along the Life cycle of the machines. Further on it creates possible scenarios in order to design a service network within a service supply chain.
机床行业全球竞争的巨大竞争压力迫使企业加大创新力度,这与生产复杂的高科技产品密切相关。与此同时,产品生命周期的缩短导致公司必须专注于提供服务,以确保竞争优势。因此,企业需要建立一个全球服务提供的服务网络,使服务不仅具有更高的质量,而且可以在更短的反应时间内以更低的价格到达客户手中,从而通过基于产品生命周期的服务支持优势赢得竞争。本文提出了一种基于SCOR模型的工业服务全球分布的概念,即在机器全生命周期的维修物流和备件供应领域设计一个适合的服务网络。此外,它还创建了可能的场景,以便在服务供应链中设计服务网络。
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引用次数: 5
A study on the value network of telecom service and the organization change of Chinese telecom operator 电信服务价值网络与我国电信运营商组织变革研究
Pub Date : 2009-06-08 DOI: 10.1109/ICSSSM.2009.5174934
Ying Peng, Hong Liu, Houyong Tao, Fucheng Ming
Since China joined the WTO, the Chinese telecom market has been transformed from a seller's to a buyer's market due to the new competition pattern and booming telecom technology. Therefore, the telecom industry must transform their production centered operations to custom service centered operations. During this process, it is very important to develop new business models and lower operational costs. Facing such complexities both inside and outside day by day, the Chinese telecom operators must change to adapt to the business environment, whose change is even greater and faster than their own operational changes. In this paper, we discuss the impact of these changes on the Chinese telecommunications service industry, from value chain to value network; analyze the environmental changes for the telecom operators, from linearity to complexity; and lay out the procedures for the telecom organizational change. Based upon the statistical data collected in 1999–2008 with respect to the Chinese telecom industry, we perform analysis on the features of telecommunications industry, particularly in terms of the evolutionary procedures for the organizational change in the Chinese telecommunications industry, and the structural formation of the Chinese telecommunications market as well. Furthermore, we specifically study on the evolution of the complex adaptive organization and conclude that the telecom organizational change under the complex environment is overall well-regulated and continuous.
自中国加入WTO以来,由于新的竞争格局和电信技术的蓬勃发展,中国电信市场已经从卖方市场转变为买方市场。因此,电信行业必须从以生产为中心的运营转变为以定制服务为中心的运营。在这个过程中,开发新的业务模式和降低运营成本是非常重要的。面对日益复杂的内外环境,中国电信运营商必须进行变革,以适应商业环境的变化,而商业环境的变化比电信运营商自身运营的变化更大、更快。本文讨论了这些变化对中国电信服务业的影响,从价值链到价值网络;分析电信运营商的环境变化,从线性到复杂性;并制定电信组织变革的程序。本文基于1999-2008年中国电信行业的统计数据,分析了中国电信行业的特征,特别是中国电信行业组织变革的演化过程,以及中国电信市场的结构形成。在此基础上,对复杂适应性组织的演化进行了具体研究,得出了复杂环境下电信组织的变化总体上具有良好的规律性和连续性。
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引用次数: 2
Design and research on a modified multifactor energy-saving and emission reduction evaluation method 改进的多因素节能减排评价方法的设计与研究
Pub Date : 2009-06-08 DOI: 10.1109/ICSSSM.2009.5174950
Yu Zhong-fu, Cheng Rui, He Ping-lin, Jian Jian-hui
The relative weight of every influencing factor is figured out by building the layer evaluation model of the energy-saving and emission reduction. Based on this model, combing with the multi-attribute decision ranking method in the Rough Set Theory, the paper gets an outcome of comprehensive evaluation ranking of provinces in 2006 after the comprehensive consideration of the nine factors including economic level, technological environment, social development, energy consumption and so on. Therefore the traditional evaluation method of the energy-saving and emission reduction with energy consumption per unit GDP as the only evaluation criteria is modified.
通过建立节能减排的分层评价模型,计算出各影响因素的相对权重。在此基础上,结合粗糙集理论中的多属性决策排序方法,综合考虑经济水平、科技环境、社会发展、能源消耗等9个因素,得出2006年各省综合评价排序结果。因此,对传统的以单位GDP能耗为唯一评价标准的节能减排评价方法进行了修正。
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引用次数: 0
Revenue-sharing contract with supplier having loss-averse preferences 具有规避损失偏好的供应商的收益共享合同
Pub Date : 2009-06-08 DOI: 10.1109/ICSSSM.2009.5174850
Pan Qinghua, Du Dong, Cheng Chao
Revenue-Sharing (RS) contract is a kind of mechanism to improve the performance or to achieve the perfect coordination of supply chain (SC). In the paper, considering supplier has loss-averse preferences, a model of an SC contract aimed at coordinating a two-stage SC is proposed, which is based on revenue sharing mechanism, and the customer demand is stochastic. Then by analyzing the model, the paper explains that how the loss-averse preferences of the supplier influences the optimal order quantity, the quota of revenue sharing and supply chain coordination. The result shows: when supplier has loss-averse preferences, there exists one order quantity that maximizes his expected utility; in [(1-ϕ)c, c] and [(c-w)/c, (c-w)/v], there respectively exists only one wholesale price that supplier charges retailer and only one quota of the retailer's revenue that retailer gives to supplier; the wholesale price and the quota are both the increasing functions of the supplier's loss-averse preferences.
收益共享契约是一种提高供应链绩效或实现供应链完美协调的机制。考虑供应商具有损失规避偏好,提出了一种基于收益共享机制、客户需求是随机的两阶段供应链协调的供应链契约模型。然后通过对模型的分析,说明了供应商的损失厌恶偏好对最优订货量、收益共享配额和供应链协调的影响。结果表明:当供应商具有损失厌恶偏好时,存在一个使其期望效用最大化的订货量;在[(1- φ)c, c]和[(c-w)/c, (c-w)/v]中,分别只存在供应商向零售商收取的一个批发价格和零售商向供应商提供的零售商收入的一个配额;批发价格和配额都是供应商规避损失偏好的递增函数。
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引用次数: 2
Research on propagation of trust and distrust by means of co-citation 基于共引的信任与不信任传播研究
Pub Date : 2009-06-08 DOI: 10.1109/ICSSSM.2009.5175018
Yan Zhu, Yan Li, Yanfei Ren
The prosperous development of the customer to customer business has made trust and distrust salient. In this background, a key question is how trust and distrust propagate themselves among people who do not have previous interactions with each other, yet little research has been conducted towards this ending. Therefore, this paper attempts to fill the research gap by studying the propagation of trust and distrust. This study proposes co-citation as an appropriate means of propagation, constructs a belief matrix relating trust and distrust, and designs an algorithm by which an experiment is conducted. The results show that trust and distrust are in two distinct dimensions, co-citation is appropriate for propagating trust and distrust, and distrust is useful to make trust propagated more accurately and efficiently.
客户对客户业务的蓬勃发展使信任与不信任问题凸显出来。在这种背景下,一个关键问题是信任和不信任是如何在彼此之间没有任何互动的人之间传播的,但关于这一结局的研究很少。因此,本文试图通过研究信任与不信任的传播来填补这一研究空白。本研究提出共引作为一种合适的传播方式,构建了信任与不信任的信念矩阵,并设计了算法进行实验。结果表明,信任和不信任存在两个不同的维度,共引有利于信任和不信任的传播,而不信任有利于信任传播的准确性和有效性。
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引用次数: 3
Hybrid meta-heuristics for Vehicle Routing Problem with Time Window Constraints 时间窗约束下车辆路径问题的混合元启发式算法
Pub Date : 2009-06-08 DOI: 10.1109/ICSSSM.2009.5174984
James C. Chen, W. Hsieh, C. Cheng, C. Chen
This paper proposes a hybrid meta-heuristic, Tabu Threshold Algorithm (TTA), to efficiently and effectively solve Vehicle Routing Problem with Time Window Constraints (VRPTW). TTA integrates Tabu Search (TS) and Threshold Accepting (TA). TS is one of the most popular generic heuristics in solving VRPTW in recent years, and TA is a combinatorial optimization meta-heuristic. The first objective is to determine the route that minimizes the total vehicle travel distances. This leads to a quick response to satisfy customer demands. The second objective is to find the minimum required number of vehicles. This can reduce the transportation cost. TTA consists of three major phases: initial solution construction, local search improvement, and Tabu Threshold improvement. The initial solution construction phase uses nearest neighbour algorithm to generate initial solution, and this solution is improved by both inter-route and intra-route improvement algorithms in local search improvement phase. In Tabu Threshold improvement phase, a hybrid algorithm of TS and TA is used to improve the current solution and finds the best solution. TTA results in good solution quality by the evaluation of Solomon's benchmark instances. Comparing with the best known solutions of Solomon's 56 benchmark instances, the average deviation of distance is about 3.5% and the average deviation of number of vehicles is about 9.6%. Furthermore, TTA is compared with the optimal solution of the partial instances, the average deviation of distance is about 1.9% and the average deviation of number of vehicles is about 2.4%. TTA is implemented in part by a distribution center delivering equipment spare parts to factories manufacturing semiconductors and Thin Film Transistor Liquid Crystal Display (TFT-LCD) in Science-Based Industrial Park in Hsinchu, Taiwan.
本文提出了一种混合元启发式禁忌阈值算法(TTA),以高效、有效地解决带有时间窗约束的车辆路径问题。TTA集成了禁忌搜索(TS)和阈值接受(TA)。TS是近年来求解VRPTW最流行的通用启发式方法之一,TA是一种组合优化元启发式方法。第一个目标是确定使车辆总行驶距离最小的路线。这导致快速响应,以满足客户的需求。第二个目标是找到所需车辆的最小数量。这样可以降低运输成本。TTA包括三个主要阶段:初始解构建、局部搜索改进和禁忌阈值改进。初始解构建阶段采用最近邻算法生成初始解,局部搜索改进阶段采用路由间改进算法和路由内改进算法对该解进行改进。在禁忌阈值改进阶段,采用TS和TA的混合算法对当前解进行改进,找到最优解。通过对Solomon的基准实例的评估,TTA产生了良好的解决方案质量。与Solomon的56个基准实例的最知名解相比,距离的平均偏差约为3.5%,车辆数量的平均偏差约为9.6%。将TTA与部分实例的最优解进行比较,距离的平均偏差约为1.9%,车辆数量的平均偏差约为2.4%。TTA部分是由一个配送中心实施的,该中心向台湾新竹科学工业园的半导体和薄膜晶体管液晶显示器(TFT-LCD)工厂运送设备备件。
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引用次数: 0
Chinese Employee's turnover intentions in relation to organizational identification, work values in modern service sector 现代服务业中国员工离职意向与组织认同、工作价值观的关系
Pub Date : 2009-06-08 DOI: 10.1109/ICSSSM.2009.5174844
Xueyan Wei, Hui Liu, Ningxin Wang, Long Hai
This study investigated the relationships between Chinese employee's turnover intentions and organizational identification and work values in a sample of 264 from 25 service firms. The study aims to discuss relationship between turnover and organization and work values, and moderating effect of work values between organizational identification and turnover intentions in modern service sector. All of subjects are distributed from modern service industries, namely, financial service industry, business industry or computer service industry and real estate service industry. The study's result shows that organizational identification, work values of payment and social status are robust predictors of turnover intentions in modern service sector; Employee's work values partially moderate the relationship between organizational identification and turnover intentions. And social status work value positively moderate relation between organizational identification and turnover intentions.
本研究调查了来自25家服务企业的264名中国员工离职意向与组织认同和工作价值观的关系。本研究旨在探讨现代服务业员工离职与组织、工作价值观的关系,以及工作价值观在组织认同与员工离职意向之间的调节作用。所有的科目都分布在现代服务业,即金融服务业、商业服务业或计算机服务业和房地产服务业。研究结果表明,组织认同、薪酬工作价值和社会地位是现代服务业员工离职意向的显著预测因子;员工工作价值观部分调节组织认同与离职意向的关系。社会地位工作价值正调节组织认同与离职意向的关系。
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引用次数: 1
Identification of postponement point in service delivery process: A description model 服务交付过程中延迟点的识别:一个描述模型
Pub Date : 2009-06-08 DOI: 10.1109/ICSSSM.2009.5174904
Daijian Tang, Juei-Yang Chen
The paper intended to apply the postponement theory which had been wildly practiced in manufacture sector, into the operation of services, and propose an understanding of CODP in service provision process and a model for identifying it. After reviewing the relevant literatures, the paper discussed the differences between manufacture process and service process with special concern on customer contact, which helped to reach an understanding of the CODP in service operation and the factors influencing it. Based on this a description model for how to identify the CODP in service provision process and further research directions were proposed.
本文试图将在制造业中广泛应用的延迟理论应用到服务运营中,提出对服务提供过程中CODP的理解和识别模型。本文在回顾相关文献的基础上,探讨了制造过程与服务过程的差异,特别关注了顾客接触,有助于了解服务操作中的CODP及其影响因素。在此基础上,提出了服务提供过程中CODP识别的描述模型和进一步的研究方向。
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引用次数: 12
Research on the security of cold-chain logistics 冷链物流的安全性研究
Pub Date : 2009-06-08 DOI: 10.1109/ICSSSM.2009.5174982
G. Ji, Rong Guo
In this paper, the definition of cold-chain logistics and security features are analyzed. Based on overview of China's cold-chain logistics, cold chain, through the status quo at home and abroad contrast, we present some of China's food chain problems. With security control system of thought, and risk management theory, the establishment of a more comprehensive evaluation of cold chain logistics system, through a cold-chain business case analysis, put forward suggestions to solve a few cold-chain logistics security strategy.
本文对冷链物流的定义和安全特征进行了分析。本文在概述中国冷链物流的基础上,通过冷链国内外现状的对比,提出了中国食品链存在的一些问题。运用安全控制体系的思想,结合风险管理理论,建立了较为全面的冷链物流评价体系,通过冷链企业案例分析,提出了解决冷链物流安全策略的几点建议。
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引用次数: 6
Review of Financial service in Logistics 物流金融服务综述
Pub Date : 2009-06-08 DOI: 10.1109/ICSSSM.2009.5174894
Xiaojing Zhou, Zhuo Zhang, Yin Lu
This paper mainly analyzes the appearance, operation procedures, development trends, research orientation and the hot issue of Financial Logistics, which is being applied as a new product of logistics service in both domestic logistic industry and international ones. Moreover, the theory and practice development of Financial Logistics and the classification about the existent research results were discussed. Some forecast about the future orientations based on the previous results was presented, Our conclusions can help that design of Intermediation warehouses, application of International Settlements and ways to build logistics banks would be the main subjects in the future development of Financial Logistics.
本文主要分析了金融物流作为物流服务的新产品在国内外物流业中的应用现状、运作流程、发展趋势、研究方向和热点问题。此外,对金融物流的理论与实践发展进行了探讨,并对已有的研究成果进行了分类。在此基础上,对金融物流的未来发展方向进行了预测,认为中介仓库的设计、国际结算的应用以及物流银行的建设将是金融物流未来发展的主要课题。
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引用次数: 0
期刊
2009 6th International Conference on Service Systems and Service Management
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