Pub Date : 2009-06-08DOI: 10.1109/ICSSSM.2009.5174920
Jin Yan, Ying Zhang, H. Pan
The psychological contract in the marketing relationship has attracted more and more researchers' attention. This study proposed that the psychological contract compensation of online customers was related to the category of psychological contract breach and the customers' individual value orientation, and tested it by a simulation experiment. 139 students in a Chinese university took part in the experiment. The results showed that the interaction effect of individual value orientation and breach type on trust compensation was significant. The compensation will be more effective to repair trust for cooperative individuals when the breach is caused by ability, while more effective for non-cooperative individuals when the breach is caused by integrity. The findings have implications for making marketing strategy and improving service quality.
{"title":"Psychological contract breach and compensation of online customer service failure","authors":"Jin Yan, Ying Zhang, H. Pan","doi":"10.1109/ICSSSM.2009.5174920","DOIUrl":"https://doi.org/10.1109/ICSSSM.2009.5174920","url":null,"abstract":"The psychological contract in the marketing relationship has attracted more and more researchers' attention. This study proposed that the psychological contract compensation of online customers was related to the category of psychological contract breach and the customers' individual value orientation, and tested it by a simulation experiment. 139 students in a Chinese university took part in the experiment. The results showed that the interaction effect of individual value orientation and breach type on trust compensation was significant. The compensation will be more effective to repair trust for cooperative individuals when the breach is caused by ability, while more effective for non-cooperative individuals when the breach is caused by integrity. The findings have implications for making marketing strategy and improving service quality.","PeriodicalId":287881,"journal":{"name":"2009 6th International Conference on Service Systems and Service Management","volume":"1 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2009-06-08","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"128577402","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Pub Date : 2009-06-08DOI: 10.1109/ICSSSM.2009.5174873
Lei Ping
Taking regional information industry development index into the convergence model of regional tourism, this paper explored the function of the information industry in promoting regional inbound tourism, especially for the less-developed regions. Based on the data of 31 provincial units across eastern、 central and western China, from the year 1985 to 2007, a conclusion is drawn by empirical study that the development of regional information industry has played a very important role in the convergence of China's inbound tourism.
{"title":"The impact of information industry development to convergence of regional tourism","authors":"Lei Ping","doi":"10.1109/ICSSSM.2009.5174873","DOIUrl":"https://doi.org/10.1109/ICSSSM.2009.5174873","url":null,"abstract":"Taking regional information industry development index into the convergence model of regional tourism, this paper explored the function of the information industry in promoting regional inbound tourism, especially for the less-developed regions. Based on the data of 31 provincial units across eastern、 central and western China, from the year 1985 to 2007, a conclusion is drawn by empirical study that the development of regional information industry has played a very important role in the convergence of China's inbound tourism.","PeriodicalId":287881,"journal":{"name":"2009 6th International Conference on Service Systems and Service Management","volume":"117 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2009-06-08","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"116175249","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Pub Date : 2009-06-08DOI: 10.1109/ICSSSM.2009.5174874
Lu Lin
To solve the vehicle scheduling sever problem under fuzzy information, the paper takes vehicle's fuzzy travel time and customer's fuzzy due time as fuzzy information parameter and uses the method of subdividing the customer's class to absorb the carriers' knowledge system, builds two deciding-making goals of logistic enterprises' utility maximization and customers' s utility maximization to two kinds of fuzzy information dynamic vehicle scheduling model, and proposes ant colony optimization method to solve this problem. The artificial test analyzes the influence of the computed results of these two kinds of models with the change of policy-making parameters and suggests the frame basis of correlation parameters of the formulation.
{"title":"Study vehicle scheduling sever problem under fuzzy information","authors":"Lu Lin","doi":"10.1109/ICSSSM.2009.5174874","DOIUrl":"https://doi.org/10.1109/ICSSSM.2009.5174874","url":null,"abstract":"To solve the vehicle scheduling sever problem under fuzzy information, the paper takes vehicle's fuzzy travel time and customer's fuzzy due time as fuzzy information parameter and uses the method of subdividing the customer's class to absorb the carriers' knowledge system, builds two deciding-making goals of logistic enterprises' utility maximization and customers' s utility maximization to two kinds of fuzzy information dynamic vehicle scheduling model, and proposes ant colony optimization method to solve this problem. The artificial test analyzes the influence of the computed results of these two kinds of models with the change of policy-making parameters and suggests the frame basis of correlation parameters of the formulation.","PeriodicalId":287881,"journal":{"name":"2009 6th International Conference on Service Systems and Service Management","volume":"1 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2009-06-08","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"125826442","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Pub Date : 2009-06-08DOI: 10.1109/ICSSSM.2009.5174868
Jie Zhang
Using the Krugman index, we calculate the regional specialization of 29 provinces' service sector in China. Further, we analyze some specific industries of the service sector through the location quotient. Then we compare the degree of specialization between each other of 10 provinces. The main conclusions of this paper are: Firstly, the average specialization of service sector is lower than manufacture sector because of the specific characteristics of service industry; Secondly, the specialization degree of service industry in China has been descending then increasing since 1990; Thirdly, metropolitan areas have remarkable advantages in the developing of producer service industry and knowledge intensive service industry.
{"title":"The regional specialization of service sector in China- from 1993 to 2006","authors":"Jie Zhang","doi":"10.1109/ICSSSM.2009.5174868","DOIUrl":"https://doi.org/10.1109/ICSSSM.2009.5174868","url":null,"abstract":"Using the Krugman index, we calculate the regional specialization of 29 provinces' service sector in China. Further, we analyze some specific industries of the service sector through the location quotient. Then we compare the degree of specialization between each other of 10 provinces. The main conclusions of this paper are: Firstly, the average specialization of service sector is lower than manufacture sector because of the specific characteristics of service industry; Secondly, the specialization degree of service industry in China has been descending then increasing since 1990; Thirdly, metropolitan areas have remarkable advantages in the developing of producer service industry and knowledge intensive service industry.","PeriodicalId":287881,"journal":{"name":"2009 6th International Conference on Service Systems and Service Management","volume":"65 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2009-06-08","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"121927514","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Pub Date : 2009-06-08DOI: 10.1109/ICSSSM.2009.5174879
Gang Xing, Rong-rong Ren
Considering the complexity of CEO Strategic leadership and some shortcomings of the current evaluation methods this paper designs an evaluation index system which includes five Abilities: strategy vision capability, strategy decision capability, and strategy implementation capability, strategy driving capability and relation capability, and set up a new model for CEO strategic leadership evaluation based on GIOWA operator. At last, a case study is provided to verify the model. The research findings offer a workable approach in evaluating strategic leadership. It can serve as a basis in the selection, assessment and cultivation of CEO in China.
{"title":"A model for CEO strategic leadership evaluation based on GIOWA operator","authors":"Gang Xing, Rong-rong Ren","doi":"10.1109/ICSSSM.2009.5174879","DOIUrl":"https://doi.org/10.1109/ICSSSM.2009.5174879","url":null,"abstract":"Considering the complexity of CEO Strategic leadership and some shortcomings of the current evaluation methods this paper designs an evaluation index system which includes five Abilities: strategy vision capability, strategy decision capability, and strategy implementation capability, strategy driving capability and relation capability, and set up a new model for CEO strategic leadership evaluation based on GIOWA operator. At last, a case study is provided to verify the model. The research findings offer a workable approach in evaluating strategic leadership. It can serve as a basis in the selection, assessment and cultivation of CEO in China.","PeriodicalId":287881,"journal":{"name":"2009 6th International Conference on Service Systems and Service Management","volume":"29 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2009-06-08","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"131936123","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Pub Date : 2009-06-08DOI: 10.1109/ICSSSM.2009.5174977
Wu Zhiping
This research investigated whether perceived usefulness, perceived easy use, security and privacy, perceived behavior control can influence customer attitude, which in turn, leads to adopt intention for mobile commerce in China. Based on the data collected from 268 college students who are mobile users, we found that perceived usefulness, perceived easy use, security and privacy, perceived behavior control were positively associated with customer attitude and adopt intention. The study has also revealed that customer attitude has a partial mediation effect on the relation between perceived usefulness, perceived easy use, security and privacy, perceived behavior control and intention to adopt mobile commerce respectively. The empirical results provide strong support for the conceptual model, shedding light on the significance and relative importance of six constructs. The theoretical and empirical implications of these results are also for discussion.
{"title":"Chinese customer's attitude and adopt intention on mobile commerce","authors":"Wu Zhiping","doi":"10.1109/ICSSSM.2009.5174977","DOIUrl":"https://doi.org/10.1109/ICSSSM.2009.5174977","url":null,"abstract":"This research investigated whether perceived usefulness, perceived easy use, security and privacy, perceived behavior control can influence customer attitude, which in turn, leads to adopt intention for mobile commerce in China. Based on the data collected from 268 college students who are mobile users, we found that perceived usefulness, perceived easy use, security and privacy, perceived behavior control were positively associated with customer attitude and adopt intention. The study has also revealed that customer attitude has a partial mediation effect on the relation between perceived usefulness, perceived easy use, security and privacy, perceived behavior control and intention to adopt mobile commerce respectively. The empirical results provide strong support for the conceptual model, shedding light on the significance and relative importance of six constructs. The theoretical and empirical implications of these results are also for discussion.","PeriodicalId":287881,"journal":{"name":"2009 6th International Conference on Service Systems and Service Management","volume":"25 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2009-06-08","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"130356579","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Pub Date : 2009-06-08DOI: 10.1109/ICSSSM.2009.5174962
Yan-li Wang, Chuan-zhe Liu
This paper uses stochastic frontier analysis to make empirical study on the influential factors of technical efficiency difference of China's service industry among provinces. We find that the technical efficiency of service industry of every province gets steady increase from 1992 to 2006, but the difference among provinces is great. The development degree of non state-owned economy, foreign direct investment (FDI), the amount of imports and exports, and the region character all influence the technical efficiency of service industry. When the percentage of non state-owned economy in the total economy increases by 1%, the technical efficiency of service industry will increase by 0.6626%. When the percentage of FDI to GDP increases by 1%, the technical efficiency of service industry will increase by 3.5421%. When the amount of imports and exports increases by 1%, the technical efficiency of service industry will increase by 2.350%. Under the situation of equal other condition, the technical efficiency of service industry of the eastern region is higher than that of the middle and western region of China.
{"title":"Study on the influential factors of technical efficiency difference of China's service industry among provinces ----Based on stochastic frontier analysis (Feb 2009)","authors":"Yan-li Wang, Chuan-zhe Liu","doi":"10.1109/ICSSSM.2009.5174962","DOIUrl":"https://doi.org/10.1109/ICSSSM.2009.5174962","url":null,"abstract":"This paper uses stochastic frontier analysis to make empirical study on the influential factors of technical efficiency difference of China's service industry among provinces. We find that the technical efficiency of service industry of every province gets steady increase from 1992 to 2006, but the difference among provinces is great. The development degree of non state-owned economy, foreign direct investment (FDI), the amount of imports and exports, and the region character all influence the technical efficiency of service industry. When the percentage of non state-owned economy in the total economy increases by 1%, the technical efficiency of service industry will increase by 0.6626%. When the percentage of FDI to GDP increases by 1%, the technical efficiency of service industry will increase by 3.5421%. When the amount of imports and exports increases by 1%, the technical efficiency of service industry will increase by 2.350%. Under the situation of equal other condition, the technical efficiency of service industry of the eastern region is higher than that of the middle and western region of China.","PeriodicalId":287881,"journal":{"name":"2009 6th International Conference on Service Systems and Service Management","volume":"37 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2009-06-08","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"129754159","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Pub Date : 2009-06-08DOI: 10.1109/ICSSSM.2009.5174952
Yuhui Wang, Jingming Pan
We consider the problem of supply chain coordination when the supplier is unreliable. By unreliable, we mean the supplier that with some probability delivers an amount strictly less than the amount desired. We formulate the decision models under the quantity flexibility contract model with unreliable supply. The analysis results show that the quantity flexibility contracts with unreliable supply can make the supply chain coordinated under certain conditions. Finally, the conclusions get further proved through numerical analysis.
{"title":"Quantity flexibility contracts with unreliable supply","authors":"Yuhui Wang, Jingming Pan","doi":"10.1109/ICSSSM.2009.5174952","DOIUrl":"https://doi.org/10.1109/ICSSSM.2009.5174952","url":null,"abstract":"We consider the problem of supply chain coordination when the supplier is unreliable. By unreliable, we mean the supplier that with some probability delivers an amount strictly less than the amount desired. We formulate the decision models under the quantity flexibility contract model with unreliable supply. The analysis results show that the quantity flexibility contracts with unreliable supply can make the supply chain coordinated under certain conditions. Finally, the conclusions get further proved through numerical analysis.","PeriodicalId":287881,"journal":{"name":"2009 6th International Conference on Service Systems and Service Management","volume":"69 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2009-06-08","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"132606705","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Pub Date : 2009-06-08DOI: 10.1109/ICSSSM.2009.5174883
Yun Zhang, Chu-ming Wang
R&D globalization represented by technological outsourcing adopted by transnational corporations has presented the SMEs the opportunity to utilize external resources and participate in technological cooperation. However, facing the globalized competition, the SMEs' disadvantages in capital, scale and policy and the increasing complicatedness in technological R&D have made it extremely difficult for any individual enterprise to undertake the task of the whole-process technological innovation which requires extensive cooperation. This paper concludes relevant results from researches into regional innovation networks in recent years and analyzes the operating models, innovation chains, and operating functions of the SMEs' regional innovation networks which can bring into full play the cooperative function of various resources and elements, realize the comprehensive integration of advantages, lower the innovative costs, shorten the period of innovation, and improve the efficiency of innovation. On this basis, this paper introduces the building of the SMEs' regional innovation networks and maintains that innovation networks accelerate the SMEs' study from and exchanges between various organizations, agencies, markets, and other enterprises to improve the innovative ability and performance.
{"title":"Building the SMEs' regional innovation networks in China","authors":"Yun Zhang, Chu-ming Wang","doi":"10.1109/ICSSSM.2009.5174883","DOIUrl":"https://doi.org/10.1109/ICSSSM.2009.5174883","url":null,"abstract":"R&D globalization represented by technological outsourcing adopted by transnational corporations has presented the SMEs the opportunity to utilize external resources and participate in technological cooperation. However, facing the globalized competition, the SMEs' disadvantages in capital, scale and policy and the increasing complicatedness in technological R&D have made it extremely difficult for any individual enterprise to undertake the task of the whole-process technological innovation which requires extensive cooperation. This paper concludes relevant results from researches into regional innovation networks in recent years and analyzes the operating models, innovation chains, and operating functions of the SMEs' regional innovation networks which can bring into full play the cooperative function of various resources and elements, realize the comprehensive integration of advantages, lower the innovative costs, shorten the period of innovation, and improve the efficiency of innovation. On this basis, this paper introduces the building of the SMEs' regional innovation networks and maintains that innovation networks accelerate the SMEs' study from and exchanges between various organizations, agencies, markets, and other enterprises to improve the innovative ability and performance.","PeriodicalId":287881,"journal":{"name":"2009 6th International Conference on Service Systems and Service Management","volume":"1 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2009-06-08","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"131221408","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Pub Date : 2009-06-08DOI: 10.1109/ICSSSM.2009.5174937
Limin Li, Junjie Wu, Shiwei Zhu
The ever-growing resources of information and services on World Wide Web provide a welcome boost for the researches in the information retrieval space. Text clustering groups a set of documents into subsets or clusters so that the vast retrieved documents can be browsed selectively and efficiently. Many cluster validation measures, such as the F-measure, are then introduced to evaluate the clustering qualities. In this paper, however, we demonstrate that this widely adopted F-measure suffers from the so-call increment effect which may mislead the comparison of clustering results with different cluster numbers. To meet this challenge, we propose a novel “implication intensity” (IMI) measure based on the F-measure and a random clustering perspective. Experimental results on real-world data sets demonstrate that IMI shows merits on alleviating the increment effect introduced by the F-measure.
{"title":"Implication intensity: Randomized F-measure for cluster evaluation","authors":"Limin Li, Junjie Wu, Shiwei Zhu","doi":"10.1109/ICSSSM.2009.5174937","DOIUrl":"https://doi.org/10.1109/ICSSSM.2009.5174937","url":null,"abstract":"The ever-growing resources of information and services on World Wide Web provide a welcome boost for the researches in the information retrieval space. Text clustering groups a set of documents into subsets or clusters so that the vast retrieved documents can be browsed selectively and efficiently. Many cluster validation measures, such as the F-measure, are then introduced to evaluate the clustering qualities. In this paper, however, we demonstrate that this widely adopted F-measure suffers from the so-call increment effect which may mislead the comparison of clustering results with different cluster numbers. To meet this challenge, we propose a novel “implication intensity” (IMI) measure based on the F-measure and a random clustering perspective. Experimental results on real-world data sets demonstrate that IMI shows merits on alleviating the increment effect introduced by the F-measure.","PeriodicalId":287881,"journal":{"name":"2009 6th International Conference on Service Systems and Service Management","volume":"62 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2009-06-08","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"134295541","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
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