Pub Date : 2009-06-08DOI: 10.1109/ICSSSM.2009.5174903
Chaokan Du, Shuihua Han
EPCglobal Network is a method for using RFID technology in the global supply chain by using inexpensive RFID tags and readers to pass EPC numbers. Web Services is one of the key technologies in recent 10 years, Web services could greatly reduce the need for enterprise application integration (EAI), the costly process of stitching disparate computer systems together. Because EPCglobal Network and Web Services are completely complementary technologies, EPCglobal Network with Web Services could play an integral role in managing information in future supply chains. In this paper, we propose a framework of EPCglobal Network integrated with Web Services. We first discuss the EPCglobal Network workflow; describing the basic process of using the EPCglobal Network in the supply chain, and then, we propose our framework based on the EPCglobal Network workflow, explaining the methods to integrate Web Services into EPCglobal Network. Finally, we give an example to implement our framework proposed.
{"title":"Integrating EPCglobal network with web services","authors":"Chaokan Du, Shuihua Han","doi":"10.1109/ICSSSM.2009.5174903","DOIUrl":"https://doi.org/10.1109/ICSSSM.2009.5174903","url":null,"abstract":"EPCglobal Network is a method for using RFID technology in the global supply chain by using inexpensive RFID tags and readers to pass EPC numbers. Web Services is one of the key technologies in recent 10 years, Web services could greatly reduce the need for enterprise application integration (EAI), the costly process of stitching disparate computer systems together. Because EPCglobal Network and Web Services are completely complementary technologies, EPCglobal Network with Web Services could play an integral role in managing information in future supply chains. In this paper, we propose a framework of EPCglobal Network integrated with Web Services. We first discuss the EPCglobal Network workflow; describing the basic process of using the EPCglobal Network in the supply chain, and then, we propose our framework based on the EPCglobal Network workflow, explaining the methods to integrate Web Services into EPCglobal Network. Finally, we give an example to implement our framework proposed.","PeriodicalId":287881,"journal":{"name":"2009 6th International Conference on Service Systems and Service Management","volume":"135 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2009-06-08","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"132544643","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Pub Date : 2009-06-08DOI: 10.1109/ICSSSM.2009.5174942
Xinyou Chen, Yunfei Shao, Yong Zeng, Yifei Du
Based on the endogenous growth model, collected patent data from 31 regions including provinces, municipalities and autonomous regions in Chinese Mainland from 1985 to 2004, studied factors that can affect the regional innovative capacity with the empirical research. The results of the study showed population of employment on Hi-tech enterprises was also an obvious factor to reflect the regional innovative capacity of the Hi-tech enterprises in china. It has been proved that the inertia have huge influence to innovative activities, so it can be made out that innovative activities have great relation to local accumulation of culture. Accordingly, we inquired into the factors to affect the regional innovative capacity in china and gave policies and suggestions. At the same time, study verified our standpoint that defined capital gathering as a core.
{"title":"Empirical research on regional innovation capacity based on economic endogenous growth model—come from 31 provinces in Chinese Mainland","authors":"Xinyou Chen, Yunfei Shao, Yong Zeng, Yifei Du","doi":"10.1109/ICSSSM.2009.5174942","DOIUrl":"https://doi.org/10.1109/ICSSSM.2009.5174942","url":null,"abstract":"Based on the endogenous growth model, collected patent data from 31 regions including provinces, municipalities and autonomous regions in Chinese Mainland from 1985 to 2004, studied factors that can affect the regional innovative capacity with the empirical research. The results of the study showed population of employment on Hi-tech enterprises was also an obvious factor to reflect the regional innovative capacity of the Hi-tech enterprises in china. It has been proved that the inertia have huge influence to innovative activities, so it can be made out that innovative activities have great relation to local accumulation of culture. Accordingly, we inquired into the factors to affect the regional innovative capacity in china and gave policies and suggestions. At the same time, study verified our standpoint that defined capital gathering as a core.","PeriodicalId":287881,"journal":{"name":"2009 6th International Conference on Service Systems and Service Management","volume":"2013 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2009-06-08","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"133592123","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Pub Date : 2009-06-08DOI: 10.1109/ICSSSM.2009.5174856
L. Qinghua, Xuan Zongwei
Against this backdrop of a growing number of firms have resorted to outsourcing how to effectively avoid outsourcing risk is particularly important. This paper studied outsourcing risk management from the perspective of value network, caused that firms consider risk management problems from their revenues safeguarding erstwhile to shift to concern values realizing of all the participants, and constructed outsourcing risk management system.
{"title":"Research on outsourcing risk management based on value network model","authors":"L. Qinghua, Xuan Zongwei","doi":"10.1109/ICSSSM.2009.5174856","DOIUrl":"https://doi.org/10.1109/ICSSSM.2009.5174856","url":null,"abstract":"Against this backdrop of a growing number of firms have resorted to outsourcing how to effectively avoid outsourcing risk is particularly important. This paper studied outsourcing risk management from the perspective of value network, caused that firms consider risk management problems from their revenues safeguarding erstwhile to shift to concern values realizing of all the participants, and constructed outsourcing risk management system.","PeriodicalId":287881,"journal":{"name":"2009 6th International Conference on Service Systems and Service Management","volume":"411 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2009-06-08","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"124393166","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Pub Date : 2009-06-08DOI: 10.1109/ICSSSM.2009.5174860
Chunyu Ren, Shiwei Li, Huayang Wu
with the rapid development of electronic commerce, logistics distribution which restricts the development of electronic commerce draws great attention from company and society. In the logistics distribution system, services quality of logistics distribution center in improving the service of logistics management enterprise, reducing costs and enhancing core competitiveness, plays an important role. Thus, in-depth study of the e-business environment and characteristics of the new logistics distribution center operation type basis, we created the evaluation index of service quality about logistics distribution center for an e-commerce environment, and proceed to create their own customers and logistics enterprises increasing economic efficiency. When carry on the service quality of the distribution center for the electronic commerce, we should consult and refer to each correlation expert opinion and the suggestion carries on the qualitative choice. Therefore, the present paper uses the fuzzy evaluation method to determine the service quality of the distribution center.
{"title":"Research on evaluation of service quality about distribution centre for electronic commerce","authors":"Chunyu Ren, Shiwei Li, Huayang Wu","doi":"10.1109/ICSSSM.2009.5174860","DOIUrl":"https://doi.org/10.1109/ICSSSM.2009.5174860","url":null,"abstract":"with the rapid development of electronic commerce, logistics distribution which restricts the development of electronic commerce draws great attention from company and society. In the logistics distribution system, services quality of logistics distribution center in improving the service of logistics management enterprise, reducing costs and enhancing core competitiveness, plays an important role. Thus, in-depth study of the e-business environment and characteristics of the new logistics distribution center operation type basis, we created the evaluation index of service quality about logistics distribution center for an e-commerce environment, and proceed to create their own customers and logistics enterprises increasing economic efficiency. When carry on the service quality of the distribution center for the electronic commerce, we should consult and refer to each correlation expert opinion and the suggestion carries on the qualitative choice. Therefore, the present paper uses the fuzzy evaluation method to determine the service quality of the distribution center.","PeriodicalId":287881,"journal":{"name":"2009 6th International Conference on Service Systems and Service Management","volume":"47 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2009-06-08","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"115040140","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Pub Date : 2009-06-08DOI: 10.1109/ICSSSM.2009.5174870
Yuanqiang Xia, P. Lok, Song Yang
Enterprise Resource Planning-ERP implementing of small and middle size enterprise — SME is different from the large one. Based on the analysis on the character of ERP marketing and SMEs of China, 6 critical success factors are recommended. The research suggests that the top management support is most important to ERP implement in SME of China, in which paternalism prevails. Database of management and capital are main obstacles. ERP 1 or ERP 2 fits to demand of SME; high power project team has tremendous significance in the situation of absence of IT engineer for SME; education and training is helpful to successfully ERP implementing. The results service as better understanding the ERP implementation of SME in China and gaining the good performance of ERP implementation.
{"title":"The ERP implementation of SME in China","authors":"Yuanqiang Xia, P. Lok, Song Yang","doi":"10.1109/ICSSSM.2009.5174870","DOIUrl":"https://doi.org/10.1109/ICSSSM.2009.5174870","url":null,"abstract":"Enterprise Resource Planning-ERP implementing of small and middle size enterprise — SME is different from the large one. Based on the analysis on the character of ERP marketing and SMEs of China, 6 critical success factors are recommended. The research suggests that the top management support is most important to ERP implement in SME of China, in which paternalism prevails. Database of management and capital are main obstacles. ERP 1 or ERP 2 fits to demand of SME; high power project team has tremendous significance in the situation of absence of IT engineer for SME; education and training is helpful to successfully ERP implementing. The results service as better understanding the ERP implementation of SME in China and gaining the good performance of ERP implementation.","PeriodicalId":287881,"journal":{"name":"2009 6th International Conference on Service Systems and Service Management","volume":"69 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2009-06-08","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"116377925","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Pub Date : 2009-06-08DOI: 10.1109/ICSSSM.2009.5174961
Hejie Chen, Yutong Sui
In the past, the books are the only market products and the only way to profit of the publishing house. As market competition intensifies, the publishing house uses such as discount, distribution catalogue of books, website of books and other methods to gain more profits. However, many questions exist in these services. The service doesn't make clear definition; the service function overlapped; the services independently operated and rarely communicated each other; the service management confused etc. Consequently, these problems reduce the efficiency of service marketing. This paper details the processes undertaken to create an application utilizing ontology and multi-agent, for service marketing of the publishing house. Ontology aggregates the agreed knowledge about service marketing and publishing industry. The paper presents the critical issues of ontology driven multi-agent system and puts forward a solution plan. In this paper introduces the service marketing system architecture of the publishing house, relationships between agent and ontology. In addition, we describe in detail how to design and construct ontology. This approach contributes to use ontology as knowledge repository to bundle the atomic service to form specific service marketing scheme for every customer.
{"title":"Ontology driven multi-agent system to support service marketing of the publishing house","authors":"Hejie Chen, Yutong Sui","doi":"10.1109/ICSSSM.2009.5174961","DOIUrl":"https://doi.org/10.1109/ICSSSM.2009.5174961","url":null,"abstract":"In the past, the books are the only market products and the only way to profit of the publishing house. As market competition intensifies, the publishing house uses such as discount, distribution catalogue of books, website of books and other methods to gain more profits. However, many questions exist in these services. The service doesn't make clear definition; the service function overlapped; the services independently operated and rarely communicated each other; the service management confused etc. Consequently, these problems reduce the efficiency of service marketing. This paper details the processes undertaken to create an application utilizing ontology and multi-agent, for service marketing of the publishing house. Ontology aggregates the agreed knowledge about service marketing and publishing industry. The paper presents the critical issues of ontology driven multi-agent system and puts forward a solution plan. In this paper introduces the service marketing system architecture of the publishing house, relationships between agent and ontology. In addition, we describe in detail how to design and construct ontology. This approach contributes to use ontology as knowledge repository to bundle the atomic service to form specific service marketing scheme for every customer.","PeriodicalId":287881,"journal":{"name":"2009 6th International Conference on Service Systems and Service Management","volume":"28 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2009-06-08","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"116441396","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Pub Date : 2009-06-08DOI: 10.1109/ICSSSM.2009.5174993
Yong-zhong Jiang, M. Miao, Weide Chun
Little theoretical research has examined possible linkages between affective commitment, job satisfaction and customer perception of service quality. Based on self-regulation of attitude theory, this paper establishes the conceptual framework of the relationship among management commitment to service quality (MCSQ), customer orientation, affective commitment, job satisfaction, service effort and service quality of service employee. Following Person-environment fit theory, we argue that some effects of MCSQ are moderated by service employee's customer orientation. MCSQ is service employees' cognitive appraisal of the level of management's emphasis on service and it may influence service quality directly in service delivery process. Customers can catch the emotion of employees through emotional contagion processes. The mechanism of the influence of affective commitment and job satisfaction on customer perception of service quality is different.
{"title":"How do service employee's attitudes influence customer perception of service quality?","authors":"Yong-zhong Jiang, M. Miao, Weide Chun","doi":"10.1109/ICSSSM.2009.5174993","DOIUrl":"https://doi.org/10.1109/ICSSSM.2009.5174993","url":null,"abstract":"Little theoretical research has examined possible linkages between affective commitment, job satisfaction and customer perception of service quality. Based on self-regulation of attitude theory, this paper establishes the conceptual framework of the relationship among management commitment to service quality (MCSQ), customer orientation, affective commitment, job satisfaction, service effort and service quality of service employee. Following Person-environment fit theory, we argue that some effects of MCSQ are moderated by service employee's customer orientation. MCSQ is service employees' cognitive appraisal of the level of management's emphasis on service and it may influence service quality directly in service delivery process. Customers can catch the emotion of employees through emotional contagion processes. The mechanism of the influence of affective commitment and job satisfaction on customer perception of service quality is different.","PeriodicalId":287881,"journal":{"name":"2009 6th International Conference on Service Systems and Service Management","volume":"29 5 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2009-06-08","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"123218131","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Pub Date : 2009-06-08DOI: 10.1109/ICSSSM.2009.5174880
M. Hirakawa, J. Iijima
The Internet user population has experienced explosive growth with the spread of broadband communication. This growth has caused the use of large amounts of high quality digital content to increase. Digital content has the characteristic that its quality does not deteriorate even if the content is duplicated, and digital content is also easy to handle. On the other hand, the fact that the quality does not deteriorate also introduces the risk that digital content can be easily duplicated illegally. Currently, RFID and QR codes are attracting attention as new technologies for data management. However, these technologies have a problem from the point of view of safety management, security, and their high cost of introduction. To overcome these problems, we consider a management method that uses a digital watermarking technology, and propose a management model for that method. This paper also introduces comparisons with the existing methods and their characteristics.
{"title":"A study on data management using mobile computing with digital watermark technology","authors":"M. Hirakawa, J. Iijima","doi":"10.1109/ICSSSM.2009.5174880","DOIUrl":"https://doi.org/10.1109/ICSSSM.2009.5174880","url":null,"abstract":"The Internet user population has experienced explosive growth with the spread of broadband communication. This growth has caused the use of large amounts of high quality digital content to increase. Digital content has the characteristic that its quality does not deteriorate even if the content is duplicated, and digital content is also easy to handle. On the other hand, the fact that the quality does not deteriorate also introduces the risk that digital content can be easily duplicated illegally. Currently, RFID and QR codes are attracting attention as new technologies for data management. However, these technologies have a problem from the point of view of safety management, security, and their high cost of introduction. To overcome these problems, we consider a management method that uses a digital watermarking technology, and propose a management model for that method. This paper also introduces comparisons with the existing methods and their characteristics.","PeriodicalId":287881,"journal":{"name":"2009 6th International Conference on Service Systems and Service Management","volume":"148 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2009-06-08","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"127218775","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Pub Date : 2009-06-08DOI: 10.1109/ICSSSM.2009.5174946
Huifan Li, Peng-Yu Li
Identification research originally developed in the area of social psychology and organizational behavior, was here introduced into B2C service context. Using a sample of China's retailing bank consumers (N=439), the authors tested a model in which company-level and employee-level antecedents affect customer-company identification via customer value and customer satisfaction. Overall, each antecedent was important, albeit through different processes. Corporate identity was positively related to CCI directly. Corporate image was positively associated to CCI via customer satisfaction. Corporate communication was positively linked with CCI via customer value and customer satisfaction, as well as directly. COSE was positively related to CCI via customer value and customer satisfaction respectively.
{"title":"An empirical study on drivers of customer-company identification: Evidence from China's retailing banking industry","authors":"Huifan Li, Peng-Yu Li","doi":"10.1109/ICSSSM.2009.5174946","DOIUrl":"https://doi.org/10.1109/ICSSSM.2009.5174946","url":null,"abstract":"Identification research originally developed in the area of social psychology and organizational behavior, was here introduced into B2C service context. Using a sample of China's retailing bank consumers (N=439), the authors tested a model in which company-level and employee-level antecedents affect customer-company identification via customer value and customer satisfaction. Overall, each antecedent was important, albeit through different processes. Corporate identity was positively related to CCI directly. Corporate image was positively associated to CCI via customer satisfaction. Corporate communication was positively linked with CCI via customer value and customer satisfaction, as well as directly. COSE was positively related to CCI via customer value and customer satisfaction respectively.","PeriodicalId":287881,"journal":{"name":"2009 6th International Conference on Service Systems and Service Management","volume":"46 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2009-06-08","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"130852014","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Pub Date : 2009-06-08DOI: 10.1109/ICSSSM.2009.5174926
Hidekazu Enjo, Motonari Tanabu, J. Iijima
An enterprise service system is large and complex and manages big and complicated data. A large set of partial data models are used during designing an information system for a large enterprise because each service application consisting of an enterprise service system uses only a part of big and complicated data in most cases. The skill of modelers makes fluctuation and discrepancy among data models. It is necessary how to keep consistency among data models. There are several diagram methods to support data modeling. The Unified Modeling Language is a popular standard modeling language. A class diagram is describing a static view of data model. There are two kinds of inconsistency among data models described in class diagrams. One is inconsistency within a data model described in a class diagram. The other is inconsistency depending on operations for class diagrams. We present syntax of a class diagram describing a data model for syntactical foundation for class diagram algebra. Then we introduce syntactical merger, remain, complement and intersection operations on class diagrams. Consolidation and restoration conditions keep consistency of class diagrams syntactically during results of those operations.
{"title":"A step toward foundation of class diagram algebra for enterprise service systems","authors":"Hidekazu Enjo, Motonari Tanabu, J. Iijima","doi":"10.1109/ICSSSM.2009.5174926","DOIUrl":"https://doi.org/10.1109/ICSSSM.2009.5174926","url":null,"abstract":"An enterprise service system is large and complex and manages big and complicated data. A large set of partial data models are used during designing an information system for a large enterprise because each service application consisting of an enterprise service system uses only a part of big and complicated data in most cases. The skill of modelers makes fluctuation and discrepancy among data models. It is necessary how to keep consistency among data models. There are several diagram methods to support data modeling. The Unified Modeling Language is a popular standard modeling language. A class diagram is describing a static view of data model. There are two kinds of inconsistency among data models described in class diagrams. One is inconsistency within a data model described in a class diagram. The other is inconsistency depending on operations for class diagrams. We present syntax of a class diagram describing a data model for syntactical foundation for class diagram algebra. Then we introduce syntactical merger, remain, complement and intersection operations on class diagrams. Consolidation and restoration conditions keep consistency of class diagrams syntactically during results of those operations.","PeriodicalId":287881,"journal":{"name":"2009 6th International Conference on Service Systems and Service Management","volume":"5 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2009-06-08","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"125473743","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
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