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Omni-Channel Capability, Online Experience & Value Co-Creation and Their Impact to Customer Satisfaction 全渠道能力、在线体验与价值共创及其对客户满意度的影响
Pub Date : 2023-07-31 DOI: 10.37301/jmubh.v18i2.23257
S. Syafrizal, Arbi Abdullah Saleh, Ali Vafaei Zadeh
ABSTRACT The use of technology in Indonesia, as well as the business world, will continue to increase every year. Hence, the competition in technology between retailers in the business world is tighter than ever. This requires companies to innovate with better tools and updated knowledge. One of the ways to satisfy customers is through omni-channel. This research aimed to investigate the link between omni-channel capability, online experience and value co-creation and customer satisfaction. In this study, the questionnaire was filled by 165 customers who have experienced omni-channel experience in ACE Hardware. This research uses Smart PLS 4.0 for data analysis. The result shows that there is a positive and significant effect of omni-channel capability towards online experience and value co-creation. In addition, this study also found the significant effect of value co-creation on customer satisfaction. However, this study found that omni-channel capability and online experience don’t have significant effect on customer satisfaction.  
科技在印尼的应用,以及在商业领域的应用,每年都将继续增加。因此,在商业世界中,零售商之间的技术竞争比以往任何时候都更加激烈。这就要求企业利用更好的工具和更新的知识进行创新。让顾客满意的方法之一是通过全渠道。本研究旨在探讨全渠道能力、线上体验、价值共同创造与顾客满意度之间的关系。本研究以165位在ACE Hardware有过全渠道体验的顾客为对象,进行问卷调查。本研究采用Smart PLS 4.0进行数据分析。结果表明,全渠道能力对在线体验和价值共创具有显著的正向影响。此外,本研究亦发现价值共同创造对顾客满意有显著影响。然而,本研究发现全渠道能力和在线体验对客户满意度没有显著影响。
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引用次数: 0
The Influence of Stress as a Mediator in the Relationship between Role Conflict and Burnout 压力在角色冲突与职业倦怠关系中的中介作用
Pub Date : 2023-07-31 DOI: 10.37301/jmubh.v18i2.23267
Mhd. Hanif Zulhapiz
This study aims to analyze the influence of stress as a mediating factor in the relationship between role conflict and burnout. The research was conducted on a population of students who study while working in Sungai Penuh City, Jambi Province, with a sample size of 70 individuals, collected using purposive sampling. The research results were processed using the SMART-PLS application, employing procedures such as Measurement Model Assessment (MMA), R Square, Q Square, and Structural Model Assessment (SMA). The findings of this research indicate that role conflict has a positive effect on burnout, role conflict has a positive effect on stress, stress has a positive effect on burnout, and stress mediates the relationship between role conflict and burnout positively
本研究旨在分析压力作为中介因素在角色冲突与职业倦怠之间的影响。此次调查是在占壁道双溪Penuh市以70名边打工边学习的学生为对象,采用目的抽样法进行的。使用SMART-PLS应用程序处理研究结果,采用测量模型评估(MMA), R平方,Q平方和结构模型评估(SMA)等程序。本研究结果表明,角色冲突对职业倦怠有正向影响,角色冲突对压力有正向影响,压力对职业倦怠有正向影响,压力正向中介角色冲突与职业倦怠的关系
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引用次数: 0
Maximizing Value - A Look Back at FGV Holdings Berhad 价值最大化——回顾FGV控股有限公司
Pub Date : 2023-07-28 DOI: 10.37301/jmubh.v18i2.23206
Muhd Adib Afza Mohd Norkamar, Abdul Razak Abdul Hadi
This paper explores a number of relevant capital structure theories that may help explain the real market occurrence. The debt-equity ratio is commonly utilized as a variable of interest by many to evaluate the viability of company’s capital structure. Based on Modigliani-Miller Trade-Off theory (1958), their major goal is to examine how firm-specific capital structure determinants may impact the company's capital structure choice. It is essential to comprehend how firm-specific factors could exert a direct impact on a company's share price in both the short and long run. In the case of FGV Holdings Berhad, its capital structure composition has shifted from equity-weighted to debt due to FGV's improved cash flow situations, allowing them to secure wider options of financing from the capital markets. As a result, the company's total debt to total assets ratio has risen dramatically to 76.4 percent. However, it is vital to note that FGV's debt interest payments are not adequately supported by profits before interest and tax (EBIT). Debt financing invariably requires interest payments, regardless of whether it is provided through the bond or banking markets. The net result could jeopardize the company’s value through declining share price. The Trade-off theory is seen ideal in explaining the financial conditions in FGV. It is important to balance out the benefits of debt against the costs of debt at all times.  Overall, FGV's top management should consider conducting a thorough review on its entire capital structure since the debt levels have climbed dramatically since 2014, along with a declining cash level in mid-2014. 
本文探讨了一些相关的资本结构理论,这些理论可能有助于解释真实的市场现象。债务权益比率通常被许多人用作评估公司资本结构可行性的一个利益变量。基于Modigliani-Miller权衡理论(1958),他们的主要目标是研究企业特定的资本结构决定因素如何影响公司的资本结构选择。了解公司特定因素如何在短期和长期内对公司股价产生直接影响是至关重要的。以FGV控股有限公司为例,由于FGV改善了现金流状况,其资本结构组成已从股权加权转向债务,使他们能够从资本市场获得更广泛的融资选择。因此,该公司的总负债与总资产比率急剧上升至76.4%。然而,必须注意的是,FGV的债务利息支付并没有得到息税前利润(EBIT)的充分支持。债务融资总是需要支付利息,无论它是通过债券市场还是银行市场提供的。最终结果可能会导致股价下跌,危及公司价值。权衡理论被认为是解释FGV财务状况的理想理论。在任何时候,平衡债务的收益和债务的成本是很重要的。总体而言,FGV的最高管理层应该考虑对其整个资本结构进行彻底审查,因为自2014年以来债务水平急剧攀升,而2014年中期现金水平也在下降。
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引用次数: 0
How Do Ecommerce App Users Continue To Use The Platforms? 电子商务应用用户如何继续使用这些平台?
Pub Date : 2023-07-28 DOI: 10.37301/jmubh.v18i2.23232
Astra Prima Budiarti
This study investigates the effects of cognitive absorption and perceived usefulness on the users intention of online shopping platforms to continue using those platforms, both direct and indirect. Indirect influence is mediated by trust. In this study, complicated structural models can be tested using structural equation modeling (SEM) analysis. According to this study, cognitive absorbtion, perceived usefulness, and trust all influence continuation intention. The study's target audience is made up of users of e-commerce platforms. The accidental sampling technique was used to randomly sample 253 respondents in total. However, the indirect relationship between cognitive absorption and continuance intention is not considerably impacted by trust. This is impacted by individuals' tendencies to disregard trust when they are highly engaged with the sites they utilize.
本研究探讨了认知吸收和感知有用性对在线购物平台用户继续使用这些平台意愿的直接和间接影响。间接影响以信任为中介。在本研究中,复杂的结构模型可以使用结构方程模型(SEM)分析进行检验。本研究发现,认知吸收、感知有用性和信任均影响延续意向。这项研究的目标受众是电子商务平台的用户。采用随机抽样方法,随机抽样253人。然而,认知吸收与继续意愿的间接关系不受信任的显著影响。这是受个人倾向的影响,当他们与他们使用的网站高度互动时,他们会忽视信任。
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引用次数: 0
The Determinant of Loan Portfolio Shifting: Empirical Study of Banks in ASEAN Country 贷款组合转移的决定因素:东盟国家银行的实证研究
Pub Date : 2023-07-28 DOI: 10.37301/jmubh.v18i2.23210
Foza Hadyu Hasanatina¹, Wayan Nuka Lantara, Afina Hasya
In offering a loan, banks have several considerations. This is because Standard Basel has regulations and requirements for banks to offer loans. This relates to the bank’s minimum capital and liquidity requirements. This factor includes external and internal factors. This is important to be noted because external and internal factors contain risks inherent in financial instruments. Risk management is one of the things that the executive is most concerned about in taking a policy. Risks faced by the bank include interest rate risk and credit risk. In this case, we study interest rate and credit risk in the bank’s loan offering management role. We study banks in ASEAN Countries. The results show that interest rate is one of the considerations of banks for providing the loan. But, no evidence of credit risk. We also add analysis using a profitability ratio that captures the bank’s loan offering management. In this case, profitability strengthens the model relationship tested.
在提供贷款时,银行有几个考虑因素。这是因为巴塞尔标准对银行提供贷款有规定和要求。这与银行的最低资本和流动性要求有关。这个因素包括外部因素和内部因素。这一点很重要,因为外部和内部因素都包含金融工具固有的风险。风险管理是执行人员在制定政策时最关心的事情之一。银行面临的风险包括利率风险和信用风险。在本案例中,我们研究了利率和信用风险在银行放款管理中的作用。我们研究东盟国家的银行。结果表明,利率是银行提供贷款的考虑因素之一。但是,没有证据表明存在信用风险。我们还添加了使用捕获银行贷款提供管理的盈利能力比率的分析。在这种情况下,盈利能力加强了模型关系测试。
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引用次数: 0
Organizational Commitment as a Mediating Variable Influence of Organizational Culture on Employee Creativity in Islamic Financial Institutions 组织承诺对伊斯兰金融机构员工创造力的中介变量影响
Pub Date : 2023-07-28 DOI: 10.37301/jmubh.v18i2.23258
Rozikan Rozikan, Muhammad Rizqi Nurdianto, Muhammad Zakiy, Aaron A. Vargas-Zeledon
Creativity is a determinant of a company’s success in competing in today’s modern world. Of course, employees who think creatively are an asset to the company. This study aims to determine the effect of organizational culture on employee creativity through organizational commitment as a mediating variable for employees of Islamic Financial Institutions in Yogyakarta. This descriptive quantitative research uses a Likert scale in measuring the variables. Respondents in this study amounted to 219 employees who are in Islamic Financial Institutions in Yogyakarta. Data analysis in this study used a Partial Least Square (PLS) based Structural Equation Modeling (SEM) approach. The results showed that organizational culture has a positive effect on employee’s organizational commitment, organizational culture on employee creativity. For this reason, in maintaining the existence of a company, Islamic financial institutions managers need to maintain a creative work culture so that employee commitment can increase as well as their creativity.
在当今的现代社会,创造力是一个公司在竞争中取得成功的决定因素。当然,具有创造性思维的员工是公司的财富。本研究旨在以日惹伊斯兰金融机构员工为研究对象,以组织承诺为中介变量,探讨组织文化对员工创造力的影响。这个描述性定量研究使用李克特量表来测量变量。本研究的受访者为日惹伊斯兰金融机构的219名雇员。本研究的数据分析采用偏最小二乘法(PLS)为基础的结构方程模型(SEM)方法。结果表明,组织文化对员工组织承诺有正向影响,组织文化对员工创造力有正向影响。因此,为了维持公司的存在,伊斯兰金融机构的管理者需要保持一种创造性的工作文化,这样员工的承诺才能增加,他们的创造力也会增加。
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引用次数: 0
Job Involvement and Innovative Work Behaviour: The Role of Learning Agility as Mediation 工作投入与创新工作行为:学习敏捷性的中介作用
Pub Date : 2023-07-28 DOI: 10.37301/jmubh.v18i2.23157
Veronika Agustini Srimulyani
The main factor in achieving organizational success in a competitive environment is innovation, and the idea of innovation in the organization is largely generated by human resources behaving innovatively.  The purpose of this study is to explore the effect of job involvement (JI) on innovative work behaviour (IWB) by highlighting learning agility (LA) as mediation. The research hypothesis was tested using a sample of 109 permanent employees of PT KAI Operating Area 7 Madiun. The test results reveal that JI can significantly increase LA, and LA can significantly increase IWB. In addition, the test results also show that JI can increase IWB through learning agility which acts as full mediating. The findings of this study provide an additional literature review of the role of individuals in organizations in improving innovation in organizations through employee job involvement and employee agility in learning about job demands due to the dynamics of a highly dynamic organizational environment. These findings are consistent with the individual adaptability theory (I-ADAPT) which describes that an individual's innovative behaviour is the result of individuals in organizations having agility in learning. Learning agility can be significantly improved when the individual has a high job involvement.
在竞争环境中取得组织成功的主要因素是创新,而组织中创新的理念很大程度上是由人力资源的创新行为产生的。本研究旨在探讨工作投入(JI)对创新工作行为(IWB)的影响,并强调学习敏捷性(LA)作为中介。研究假设以PT KAI 7号作业区109名正式员工为样本进行检验。试验结果表明,JI能显著提高LA, LA能显著提高IWB。此外,测试结果还表明,学习敏捷性可以通过学习敏捷性来提高IWB,学习敏捷性是学习敏捷性的充分中介。本研究的结果提供了一个额外的文献综述,通过员工的工作投入和员工在学习工作需求方面的敏捷性,组织中的个人在提高组织创新方面的作用,由于高度动态的组织环境的动态。这些发现与个体适应性理论(I-ADAPT)一致,该理论描述了个体的创新行为是组织中个体具有敏捷性学习的结果。当个体的工作投入度高时,学习敏捷性可以显著提高。
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引用次数: 0
The Effect of Artificial Intelligence Utilizing in Social Media Marketing 人工智能在社会化媒体营销中的应用效果
Pub Date : 2023-07-28 DOI: 10.37301/jmubh.v18i2.23211
Y. Pratika
The development of Artificial Intelligence (AI) provides many opportunities in the current business structure. AI is used in various industries with different purposes, including creating engagement with customers. Financial technology (fintech) companies also utilize AI for giving product recommendations or targeted ads based on customers’ algorithms. Thus, this study aims to examine whether the use of AI in social media marketing can encourage consumers’ intention to use the products or services offered by the fintech companies. A total of 121 respondents were involved in this study with Structural Equation Modeling (SEM) as the analysis method. The result indicates that performance expectancy, utilitarian motivation and perceived valur co-creation influence the intention to invest.
人工智能(AI)的发展为当前的业务结构提供了许多机会。人工智能在不同的行业中有不同的用途,包括与客户建立联系。金融科技(fintech)公司也利用人工智能根据客户的算法提供产品推荐或定向广告。因此,本研究旨在检验在社交媒体营销中使用人工智能是否可以鼓励消费者使用金融科技公司提供的产品或服务。本研究以结构方程模型(SEM)作为分析方法,共涉及121名受访者。结果表明,绩效预期、功利动机和感知价值共同创造对投资意愿有影响。
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引用次数: 0
The Influence of Financial Literacy, Financial Management, and Financial Technology on Business Performance And Sustainability of Micro, Small, and Medium Enterprises In Sumatera, Indonesia 金融素养、财务管理和金融技术对印尼苏门答腊中小微企业经营绩效和可持续性的影响
Pub Date : 2023-07-28 DOI: 10.37301/jmubh.v18i2.23238
Rika Desiyanti, Nor Azilah Husin, Rini Elvira, S. Sefnedi, Tyara Dwi Putri, Chrismondari Chrismondari
Business performance and business sustainability are crucial for business owners to achieve their targets. The business performance and sustainability of micro, small, and medium enterprises (MSMEs) contribute positively to the country's economy. When compared to large companies, MSMEs employ the most people. MSMEs more significantly influence the Gross Domestic Product (GDP) growth or development. MSMEs are the backbone of a nation's economy, increasing employment possibilities. The worst issue is the decline in annual sales and potential economic headwinds brought on by dropping commodity prices. This study aims to analyze the influence of financial literacy, financial management, and financial technology on business performance and the sustainability of MSMEs in Sumatra. This study was designed using a quantitative approach and questionnaire survey of MSME owners in Sumatra, Indonesia. A simple random sampling technique is used. The data were analyzed using a structural equation model (SEM). The validity, reliability test, statistical descriptive, and multiple regression tests were conducted. Financial literacy and technology affect business performance; meanwhile, financial management does not. Furthermore, the result shows financial literacy and management affect business sustainability. Financial technology does not affect the sustainability of MSMEs.  
业务绩效和业务可持续性对于企业主实现其目标至关重要。中小微企业(MSMEs)的经营绩效和可持续性为国家经济做出了积极贡献。与大公司相比,中小微企业雇佣的员工最多。中小微企业对国内生产总值(GDP)增长或发展的影响更为显著。中小微企业是一个国家经济的支柱,增加了就业机会。最糟糕的问题是年销售额的下降,以及大宗商品价格下跌带来的潜在经济逆风。本研究旨在分析金融素养、财务管理和金融科技对苏门答腊中小微企业经营绩效和可持续性的影响。本研究采用定量方法和问卷调查的方式对印尼苏门答腊岛的中小微企业业主进行调查。使用了一种简单的随机抽样技术。采用结构方程模型(SEM)对数据进行分析。进行了效度、信度检验、统计描述性检验和多元回归检验。金融知识和技术影响企业绩效;与此同时,财务管理却没有。财务素养和财务管理对企业可持续性有显著影响。金融科技不影响中小微企业的可持续性。
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引用次数: 0
Perspective Financial Ratios in Assessing the Performance of Stock on Textile Sector Firm Listed on the Indonesia Stock Exchange 透视财务比率在评估印尼证券交易所上市的纺织行业公司股票的表现
Pub Date : 2023-07-28 DOI: 10.37301/jmubh.v18i2.22027
Yunike Berry
Observing the rise in investors in the Indonesian stock exchange, particularly during the Covid 19 pandemic, the author is interested in research on fundamental analysis in assessing stock prices on the Indonesian stock exchange, especially firms in the textile and apparel sectors. This research investigates how financial ratios affect stock values from 2018 to 2020. A total of 16 firms serve as research samples. This research used panel data and was analyzed by a regression test of panel. From the test results, it was found that variables price book value, price earning ratio, quick ratio, return on total assets and total asset turnover has effect on stock price while there was no effect of debt Ratio and rurrent ratio on stock price in garment and textiles sector for 2018-2020.
观察到印度尼西亚证券交易所投资者的增加,特别是在Covid - 19大流行期间,作者对评估印度尼西亚证券交易所股票价格的基本分析研究感兴趣,特别是纺织和服装行业的公司。本研究考察了2018年至2020年财务比率对股票价值的影响。共有16家企业作为研究样本。本研究采用面板数据,采用面板回归检验进行分析。从检验结果来看,2018-2020年服装纺织行业的账面价值、市盈率、速动比率、总资产收益率和总资产周转率等变量对股价有影响,而负债率和流动比率对股价没有影响。
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引用次数: 0
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Jurnal Manajemen Universitas Bung Hatta
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