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Collaborative Governance in Strengthening Dimensions of Competitive Advantage of Sustainable Ecotourism Villages 加强可持续生态旅游村竞争优势的协同治理维度
Pub Date : 2024-07-05 DOI: 10.32479/irmm.16270
I. Purnamawati, S. Hatane
This study reveals the collaborative governance roles in strengthening the competitive advantage of sustainable ecotourism villages with three dimensions as moderating variables. The research used an explanatory approach with research locations conducted in 50 tourist villages in Buleleng Regency, Bali Province. The research data were collected using a questionnaire with a Likert scale. Respondents in this study were village heads, BUMDES managers, pokdarwis, customary chiefs, and the community, so the research sample totaled 250 people. Data were analyzed using the Structural Equation Modeling model using WarpPLS 5.0. The research results show the transparency and accountability variables, have a positive and significant effect on sustainable ecotourism villages, while the responsibility variable shows different results. Likewise, the three dimensions of the village can moderate the effect of transparency and responsibility on sustainable ecotourism villages. In comparison, the three dimensions of the village cannot moderate the impact of accountability on sustainable ecotourism villages.
本研究以三个维度作为调节变量,揭示了合作治理在加强可持续生态旅游村庄竞争优势方面的作用。研究采用解释性方法,研究地点位于巴厘岛省 Buleleng 地区的 50 个旅游村。研究数据采用李克特量表问卷收集。本研究的受访者包括村长、BUMDES 管理人员、Pokdarwis、习俗首领和社区居民,因此研究样本总数为 250 人。数据采用 WarpPLS 5.0 结构方程模型进行分析。研究结果表明,透明度和问责制变量对可持续生态旅游村庄有积极而显著的影响,而责任变量则显示出不同的结果。同样,村庄的三个维度也可以缓和透明度和责任感对可持续生态旅游村庄的影响。相比之下,村庄的三个维度无法调节责任感对可持续生态旅游村庄的影响。
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引用次数: 0
Enhancing the Quality-Of-Service Management for Managers and Frontline Employees: The Case of Post Office Services, South Africa 加强管理人员和一线员工的服务质量管理:南非邮政服务案例
Pub Date : 2024-07-05 DOI: 10.32479/irmm.16478
Elsie Mbua Eposi
This study examined the factors that could assist in improving service quality for postal customers who residents and reside in the postal areas in an endeavour to establish an effective service management quality for postal services. A qualitative research method was applied which enhanced the collection of data through semi structured interviews from managers and frontline employees. Data was transcribed and was analysed using Atlas-ti (Version 8.1). Results obtained from the study reveals that effective strategic implementation, effective training and development, motivation, as well as an effective monitoring and evaluation system are the most influential components to use in improving the quality of services within post offices. Other factors identified include maintaining distinctive strategic positioning, using e-business technology to improve efficiency and competitive advantage, maintaining effective support from top management, putting emphasis on the quality of service offer by frontline employer’s during operations, and maintaining good parcel system security, creating an effective communication system; consistency in improving services; instilling confidence and trust among consumers; fostering special treatment to consumers; and the provision of high-quality services. Based on the findings, it is recommended that management of the postal sector should provide adequate and quality services to customers, through an effective strategic implementation plan, effective training and development, motivation, as well as an effective monitoring and evaluation system, maintaining distinctive strategic positioning, using e-business technology to improve efficiency and competitive advantage, maintaining effective support from top management, putting emphasis on the quality of service offer by frontline employer’s during operations, and maintaining good parcel system security, creating an effective communication system; consistency in improving services; instilling confidence and trust among consumers; fostering special treatment to consumers; and the provision of high-quality services.
本研究探讨了有助于提高邮政服务质量的因素,以便为邮政服务建立有效的服务管理质量。研究采用了定性研究方法,通过对管理人员和一线员工进行半结构化访谈来加强数据收集。数据通过 Atlas-ti(8.1 版)进行转录和分析。研究结果表明,有效的战略实施、有效的培训和发展、激励以及有效的监测和评估系统是对提高邮局服务质量最有影响的因素。其他确定的因素包括:保持独特的战略定位、利用电子商务技术提高效率和竞争优势、保持高层管理人员的有效支持、在运营过程中重视一线员工的服务质量、保持良好的包裹系统安全、建立有效的沟通系统、在改善服务方面保持一致性、向消费者灌输信心和信任、促进对消费者的特殊待遇以及提供高质量的服务。根据调查结果,建议邮政部门管理层通过有效的战略实施计划、有效的培训和发展、激励以及有效的监测和评估系统,为客户提供充分和优质的服务,保持独特的战略定位,利用电子商务技术提高效率和竞争优势,保持高层管理的有效支持,重视前线员工在运营过程中提供的服务质量,并保持良好的包裹系统安全,建立有效的沟通系统;坚持不懈地改进服务;增强消费者的信心和信任;促进对消费者的特殊待遇;提供优质服务。
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引用次数: 0
Rajkumar and Venkataraman: Cross-Sectioning Sustainable Supply Chain Governance: A Bibliometric Analysis Rajkumar 和 Venkataraman:可持续供应链治理的横断面:文献计量分析
Pub Date : 2024-05-10 DOI: 10.32479/irmm.16105
Anirudh Venkatarman, A. D. Rajkumar
Sustainable supply chain governance is pivotal in modern business, addressing global supply chains' profound environmental, social, and ethical impacts. It necessitates establishing and administering policies to guide sustainable practices, ensuring adherence to the supply chain's environmental, social, and ethical standards. Effective governance aligns and supports business operations with sustainability goals, fostering transparency, accountability, and responsible practices. This framework guides decision-making, mitigates risks, and enhances overall supply chain resilience, contributing to a more sustainable and ethically responsible business landscape. The corporate shift towards sustainable supply chain management(SSCM) is manifested by the emerging literature documenting comprehensive changes in governance. A bibliometric-based systematic review of 128 Scopus-indexed documents (2014-2023) reveals four interconnected themes: SSCM, Sustainable Business & Operations Management, Global value chains, and Supply chain risk management. Analysis highlights the critical role of governance mechanisms in driving positive social, ecological, and economic outcomes. Governance achieves this by establishing clear policies and standards for social and environmental responsibility and ensuring robust mechanisms for compliance and accountability. Sustainable supply chain governance provides a blueprint for integrating sustainability. It ensures ongoing commitment and accountability, fostering significant and lasting positive effects on society, the environment, and overall supply chain resilience.
可持续供应链管理在现代商业中举足轻重,它涉及全球供应链对环境、社会和道德的深远影响。它需要制定和管理政策来指导可持续实践,确保供应链遵守环境、社会和道德标准。有效的治理使企业运营与可持续发展目标保持一致并提供支持,促进透明度、问责制和负责任的实践。这一框架可指导决策、降低风险并增强供应链的整体复原力,从而促进更具可持续性和道德责任感的商业环境。企业向可持续供应链管理(SSCM)的转变体现在新出现的文献中,这些文献记录了治理方面的全面变化。对 128 篇 Scopus 索引文献(2014-2023 年)进行的基于文献计量学的系统综述揭示了四个相互关联的主题:SSCM、可持续业务与运营管理、全球价值链和供应链风险管理。分析强调了治理机制在推动积极的社会、生态和经济成果方面的关键作用。要实现这一目标,就必须制定明确的社会和环境责任政策和标准,并确保建立健全的合规和问责机制。可持续供应链治理为整合可持续性提供了蓝图。它能确保持续的承诺和问责制,对社会、环境和供应链的整体复原力产生重大而持久的积极影响。
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引用次数: 0
Assessment Management in Higher Education 高等教育评估管理
Pub Date : 2024-05-10 DOI: 10.32479/irmm.16252
Maytha Al-Ali
This paper presents key findings from a study conducted with several universities in the GCC region regarding their approach and use of e-Assessment within their learning environments. The study identifies key factors that could impact the use and quality of e-Assessment, and describe how those factors could influence forming a consistent and effective approach to employ a long-term e-Assessment approach.   Data was collected from several higher education institutions in the GCC region, using an online survey, in-depth interviews with academic administrators, and direct observation. The study identifies six critical factors that may have a direct or indirect impact on forming a consistent and effective approach to employ a long-term e-Assessment approach. Moreover, the study reveals a strong correlation between e-Assessment quality, and the centralization of e-Assessment strategy, e-Assessment administration, and e-Assessment Technology.
本文介绍了对海湾合作委员会(GCC)地区几所大学在其学习环境中使用电子评估的方法进行研究的主要结果。该研究确定了可能影响电子评估的使用和质量的关键因素,并描述了这些因素如何影响形成一种长期有效的电子评估方法。 通过在线调查、对学术管理人员的深入访谈和直接观察,从海湾合作委员会地区的几所高等教育机构收集了数据。研究确定了六个关键因素,这些因素可能会直接或间接地影响长期电子评估方法的形成。此外,研究还揭示了电子评估质量与电子评估战略集中化、电子评估管理和电子评估技术之间的密切联系。
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引用次数: 0
Assessing the Moderating Role of Customer Orientation on the Impact of Business Intelligence Tools on Digital Marketing Strategy Optimization 评估客户导向对商业智能工具对数字营销战略优化影响的调节作用
Pub Date : 2024-05-10 DOI: 10.32479/irmm.16044
Ashraf H. Salah, Amro Alzghoul
This research examines the interplay between Business Intelligence tools and digital marketing strategy optimization, with a focus on the moderating role of customer orientation. Utilizing a quantitative research design, the study explores how BI tools enhance digital marketing strategies and how customer orientation amplifies this effect among 207 respondents from the Jordanian telecommunications sector, reflecting a diverse range of experiences and perceptions within the industry. Through Structural Equation Modeling - Partial Least Squares (SEM-PLS), based on a stratified sample of these employees, the results confirmed that BI tools positively influence digital marketing strategy optimization. Additionally, customer orientation was found to significantly moderate this relationship, highlighting the importance of aligning technological capabilities with a customer-centric approach. The findings contribute valuable insights to marketing and business intelligence fields, suggesting strategies for organizations to enhance their market competitiveness and customer satisfaction, underpinned by a substantial engagement rate from the targeted demographic.
本研究探讨了商业智能工具与数字营销战略优化之间的相互作用,重点关注客户导向的调节作用。本研究采用定量研究设计,在约旦电信行业的 207 名受访者中探讨了商业智能工具如何增强数字营销战略,以及客户导向如何放大这种效应,这些受访者反映了行业内的各种经验和看法。基于这些员工的分层抽样,通过结构方程建模--偏最小二乘法(SEM-PLS),结果证实商业智能工具对数字营销战略优化有积极影响。此外,研究还发现客户导向在很大程度上缓和了这种关系,突出了将技术能力与以客户为中心的方法相结合的重要性。研究结果为市场营销和商业智能领域提供了有价值的见解,为企业提高市场竞争力和客户满意度提出了策略建议,并为目标人群的大量参与提供了支撑。
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引用次数: 0
Triple Helix for Sustainable Development Goals: An Impact Assessment of Shared Service Facility for Micro, Small, and Medium Enterprises Competitiveness in the Philippines 可持续发展目标的三重螺旋:菲律宾中小微型企业竞争力共享服务设施的影响评估
Pub Date : 2024-05-10 DOI: 10.32479/irmm.16103
Kenneth L. Armas, Catherine Dela Cruz, Jonas Emmanuel Navarro, Vivien Viloria
This study investigates the impact and operational challenges of the Shared Service Facility (SSF) for Micro, Small, and Medium Enterprises (MSMEs) in the Philippines, focusing on enhancing MSME competitiveness and sustainability. Through a mixed-methods approach, including surveys, interviews, and data analysis, the study assesses the SSF’s effectiveness in supporting MSMEs and identifies key challenges hindering its operation. The findings reveal significant improvements in MSMEs’ access to resources, innovation capacity, and market competitiveness following SSF assistance. However, logistical, managerial, and resource-related challenges pose significant hurdles to the SSF’s operational efficiency and effectiveness. To address these challenges, a comprehensive Strategic Plan is formulated, outlining key actions to improve logistical efficiency, enhance managerial effectiveness, strengthen financial sustainability, upgrade technological infrastructure, and foster collaboration and partnerships. Implementation of these strategic initiatives is crucial for optimizing the SSF’s operation, enhancing its impact on MSME competitiveness, and ensuring long-term sustainability. Overall, this study contributes valuable insights into the role of the SSF in fostering MSME development and economic growth in the Philippines, highlighting the importance of targeted interventions and collaborative efforts to support inclusive and sustainable development.
本研究调查了菲律宾中小微企业共享服务设施(SSF)的影响和运营挑战,重点是提高中小微企业的竞争力和可持续性。通过调查、访谈和数据分析等混合方法,该研究评估了共享服务机制在支持中小微企业方面的有效性,并确定了阻碍其运作的主要挑战。研究结果表明,在 SSF 的援助下,中小微企业在获取资源、创新能力和市场竞争力方面都有了明显改善。然而,后勤、管理和资源方面的挑战对 SSF 的运作效率和有效性构成了重大障碍。为应对这些挑战,制定了一项全面的战略计划,概述了提高后勤效率、增强管理效力、加强财务可持续性、升级技术基础设施以及促进合作与伙伴关系的关键行动。这些战略举措的实施对于优化 SSF 的运作、增强其对中小微企业竞争力的影响以及确保长期可持续性至关重要。总之,本研究对菲律宾微小中型企业发展和经济增长的促进作用提出了宝贵的见解,强调了有针对性的干预措施和合作努力对支持包容性和可持续发展的重要性。
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引用次数: 0
Learning from the Past Bridging Digital and Physical Markets: A Guidelines for Future Research Agenda of Online-to-Offline (O2O) Marketing Strategy 向过去学习,架起数字与实体市场的桥梁:在线到离线(O2O)营销战略未来研究议程指南
Pub Date : 2024-05-10 DOI: 10.32479/irmm.16145
Aditya Halim Perdana Kusuma Putra
This bibliometric study comprehensively analyses the scholarly landscape surrounding Online-to-Offline (O2O) commerce from 2006 to 2023. Through a systematic review of existing literature with a bibliometric analysis approach, this research identifies pivotal themes, methodologies, and findings that characterize the evolution and impact of O2O strategies across various sectors. The study begins by tracing the conceptual foundation of O2O commerce, emphasizing its role in integrating digital and physical consumer experiences in response to the changing dynamics of consumer behaviour and market demands. It highlights the strategic adoption of O2O models by e-commerce entities and brick-and-mortar stores, aiming to create a seamless shopping journey by leveraging the strengths of both online and offline platforms. The analysis focuses on the strategic implications for businesses, including the decision-making processes regarding market coverage, delivery costs, and inventory management to enhance profitability and sustainability. The research further delves into consumer behaviour, examining factors influencing the preference for online or offline purchasing, such as demographic characteristics, product types, price levels, and perceived service quality. The findings reveal a dynamic evolution of O2O strategies, underpinned by a growing emphasis on customer engagement, technological innovation, and the strategic management of online and offline synergies. The research underscores the transformative potential of O2O commerce in bridging the gap between digital and physical marketplaces, enhancing consumer experiences, and fostering sustainable business practices. In conclusion, this bibliometric study sheds light on the multifaceted dimensions of O2O commerce, offering valuable insights for academics, practitioners, and policymakers interested in the strategic integration of digital and physical retail environments. It calls for continued research and innovation to harness the full potential of O2O models in meeting the complex needs of consumers and businesses in the digital era.
本文献计量学研究全面分析了从 2006 年到 2023 年围绕在线到离线(O2O)商务的学术格局。通过采用文献计量分析方法对现有文献进行系统回顾,本研究确定了一些关键主题、方法和结论,这些主题、方法和结论体现了 O2O 战略在各个领域的演变和影响。研究首先追溯了 O2O 商务的概念基础,强调了其在整合数字和实体消费体验方面的作用,以应对不断变化的消费行为和市场需求。研究强调了电子商务实体和实体店对 O2O 模式的战略性采用,旨在利用线上和线下平台的优势,打造无缝购物之旅。分析的重点是对企业的战略影响,包括有关市场覆盖面、交付成本和库存管理的决策过程,以提高盈利能力和可持续性。研究进一步深入探讨了消费者行为,研究了影响线上或线下购买偏好的因素,如人口特征、产品类型、价格水平和感知的服务质量。研究结果揭示了 O2O 战略的动态演变,其基础是对客户参与、技术创新和线上线下协同战略管理的日益重视。研究强调了 O2O 商务在弥合数字市场和实体市场之间的差距、提升消费者体验和促进可持续商业实践方面的变革潜力。总之,这项文献计量学研究揭示了 O2O 商务的多面性,为对数字和实体零售环境战略整合感兴趣的学者、从业人员和政策制定者提供了宝贵的见解。它呼吁继续开展研究和创新,以充分发挥 O2O 模式的潜力,满足数字时代消费者和企业的复杂需求。
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引用次数: 0
The Effect of Halal Awareness, Halal Certification, and Social Servicecafe on Purchase Intention in Indonesia: The Mediating Role of Attitude 在印度尼西亚,清真意识、清真认证和社会服务对购买意向的影响:态度的中介作用
Pub Date : 2024-05-10 DOI: 10.32479/irmm.16186
Citra Shahnia, Dudi Permana, Sri Harini, Endri Endri, Mutia Wahyuningsih
The research aims to determine the effect of Halal awareness, Halal certification, and social Servicescape on the purchase intention of Halal food, which is mediated by attitude towards Japanese food products. The research was conducted on 256 respondents who like Japanese ramen noodles. The determination of purposive sampling technique is used in this research. The research approach is the Structural Equation Model (SEM) with Smart-PLS analysis tool. The intention to buy Halal Food still needs to be considered in several aspects, such as certification, Halal Awareness, and social services, to lead the attitude to decide to buy Halal foods. The research is only focused on one Japanese restaurant, while the object of the study still needs to be comprehensive. In the next few years, it is hoped that the government will increase the counseling related to the “Indonesia is going to be the center of world’s Halal” program and decide on new, more exciting programs related to the Halal Industry. Furthermore, producers encourage companies to implement more stringent processes for security, cleanliness, and the packaging process for goods distribution to be marketed. The value of this research is to determine the consumers' trust in continuing to visit Japanese restaurants, though there needs to be more clarity on the restaurant's Halal certification.
研究旨在确定清真意识、清真认证和社会服务景观对清真食品购买意向的影响,而购买意向又以对日本食品的态度为中介。研究对象是 256 名喜欢日本拉面的受访者。本研究采用了目的取样技术。研究方法是使用 Smart-PLS 分析工具的结构方程模型(SEM)。购买清真食品的意向仍需从几个方面考虑,如认证、清真意识和社会服务,以引导人们决定购买清真食品的态度。本研究仅针对一家日本餐厅,研究对象仍需全面。在未来几年,希望政府能够增加与 "印尼将成为世界清真中心 "计划相关的咨询,并决定与清真产业相关的新的、更令人兴奋的计划。此外,生产商鼓励企业在安全、清洁和商品分销包装过程中执行更严格的程序,以便在市场上销售。这项研究的价值在于确定消费者对继续光顾日本餐馆的信任度,尽管餐馆的清真认证需要更加明确。
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引用次数: 0
Elevating Industry IQ: The Dance of Empowerment, Resourcefulness, and Innovation in Petrochemical Realms 提升行业智商:石化领域的赋能、机智与创新之舞
Pub Date : 2024-05-10 DOI: 10.32479/irmm.16041
Nadeem Akhtar
Aim of research was to explore the connections between perceived organizational support, job resourcefulness, and innovation. Our investigation also investigated into the mediating role played by job psychological empowerment in these relationships. Data was collected from 25 petrochemical companies, amassing 100 valuable datasets. These were analyzed using PLS-SEM 4. Findings cast light on important role that employee empowerment plays as a mediator in the link between job resourcefulness and innovation. Job resourcefulness indeed wields a significant total impact on innovation, this effect dissipates when the lens shifts to include empowerment. This underscores the pivotal importance of empowerment in the complex relationship between job resourcefulness and innovation. The study advances our understanding of the intricate dynamics of perceived organizational support, job resourcefulness, psychological empowerment, and innovation within the petrochemical industry. Notably, it introduces the concept of job psychological empowerment as a mediator between resourcefulness and innovation, adding depth to existing models.
研究的目的是探索感知到的组织支持、工作机智和创新之间的联系。我们的调查还探究了工作心理授权在这些关系中发挥的中介作用。我们从 25 家石油化工企业收集了数据,积累了 100 个有价值的数据集。我们使用 PLS-SEM 4 对这些数据集进行了分析。研究结果表明,员工授权在工作资源丰富度与创新之间的联系中发挥着重要的中介作用。工作资源丰富度确实对创新产生了重要的总体影响,但当视角转向授权时,这种影响就会消失。这凸显了授权在工作机智与创新之间复杂关系中的关键重要性。这项研究加深了我们对石化行业中感知到的组织支持、工作机智、心理授权和创新之间错综复杂的动态关系的理解。值得注意的是,该研究引入了工作心理授权的概念,将其作为足智多谋与创新之间的中介,为现有模型增添了深度。
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引用次数: 0
Agile Blueprints: Navigating Project Management toward Sustainable Success: A Comprehensive Literature Synthesis and Managerial Compass 敏捷蓝图:引领项目管理走向可持续成功:综合文献综述和管理指南针
Pub Date : 2024-05-10 DOI: 10.32479/irmm.16151
AbdelAziz AlOwais
This paper is constructed to study the sustainable practices that project managers follow and their contribution to sustainability. This study divides the sustainability section into three pillars (Economic, Environmental, and social). Sustainability is still an emerging concept with multiple interpretations globally. This paper also discusses several scenarios comparing and contrasting those practices to draft suitable recommendations. Moreover, this paper studies the link between sustainability and agility. As this paper is conceptual in nature, only scholarly articles ranging from Q1 to Q4 can be accepted to report findings and critique academically. Primary methods will not be utilized in this paper. As per each contribution the findings are also categorized into three pillars of sustainability. The findings are linked codes to each sustainable practice as cited earlier including agility being an independent variable. The research recommends testing the hypothesis and propositions in case the study develops further. The findings from past literature will be utilized to create critical success factors and recommended models. As this paper is conceptual research, the paper lacks empirical data, and it uses inductive philosophy to create themes and findings.
本文旨在研究项目经理遵循的可持续做法及其对可持续发展的贡献。本研究将可持续发展部分分为三大支柱(经济、环境和社会)。可持续发展仍是一个新兴概念,在全球范围内有多种解释。本文还讨论了几种情况,对这些做法进行比较和对比,以起草合适的建议。此外,本文还研究了可持续性与敏捷性之间的联系。由于本文属于概念性文章,因此只接受 Q1 至 Q4 级别的学术文章来报告研究结果并进行学术评论。本文将不使用主要方法。根据每篇文章的内容,研究结果也被归类为可持续发展的三大支柱。如前所述,研究结果与每项可持续实践都有相关代码,包括作为自变量的敏捷性。研究建议在研究进一步发展的情况下对假设和命题进行测试。将利用过去文献中的研究结果来创建关键成功因素和推荐模型。由于本文是概念性研究,因此缺乏实证数据,本文采用归纳哲学来创建主题和结论。
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引用次数: 0
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International Review of Management and Marketing
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