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A Model of Public Sector E-Services Development Efficiency as a Sustainable Competitive Advantage 公共部门电子服务发展效率作为可持续竞争优势的模式
IF 3 Q2 MANAGEMENT Pub Date : 2024-09-11 DOI: 10.3390/admsci14090215
Asta Valackiene, Jovita Giedraitiene
This study aims to explore the links between the efficiency of public sector e-services and sustainable competitive advantage. In line with the emerging approach, the instrumental case study design and the mixed research strategy were used as the most appropriate methodology to answer the general research question that was raised for this study. In this context, we present the positive experience that we have discovered via the Lithuanian case study. A unified model of evaluation of the e-services development system in the public sector was developed. The model explains the application of various e-services development systems methodologies and methods in the public sector and underpins the platform for the interaction of efficiency and sustainable competitive advantage processes. The model developed helps to make the assessment of e-services more effective and demonstrates a personalised outcome that can be applied by other public sector organisations. The paper discusses the efficiency trends in the development of e-services in the public sector in order to achieve Sustainable Development Goals, as well as distinguishes and highlights procedural steps that help to improve the development of e-services and sustainable competitive advantage.
本研究旨在探讨公共部门电子服务的效率与可持续竞争优势之间的联系。根据新出现的方法,我们采用了工具性案例研究设计和混合研究策略,将其作为回答本研究提出的一般研究问题的最合适方法。在此背景下,我们介绍了通过立陶宛案例研究发现的积极经验。我们开发了公共部门电子服务开发系统的统一评估模型。该模型解释了各种电子服务开发系统方法论和方法在公共部门中的应用,并为效率和可持续竞争优势流程的互动平台奠定了基础。所开发的模型有助于更有效地评估电子服务,并展示了可为其他公共部门组织所应用的个性化成果。本文讨论了公共部门开发电子服务以实现可持续发展目标的效率趋势,并区分和强调了有助于改善电子服务开发和可持续竞争优势的程序步骤。
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引用次数: 0
Optimizing Retail Pharmacy Success: The Role of Multichannel Marketing Strategies 优化零售药店的成功:多渠道营销战略的作用
IF 3 Q2 MANAGEMENT Pub Date : 2024-09-09 DOI: 10.3390/admsci14090210
Alexander Wick, Bernhard Koczian, Kristína Králiková
This study focuses on the effect of multichannel marketing communication in retail pharmacies to establish customer satisfaction in a world experiencing the digitalization of health sectors. The objective of the study is to understand customer acquisition and retention practices, the role of online and offline integrated communication, and the extent of customer preference for various marketing communication channels. As part of the study, the quantitative analysis of the publications included in the review was made using articles and reports published from 2014 to 2024. The review was conducted on the aspects of marketing using multiple channels in retail pharmacy and the healthcare-associated fields. The studies identified that comprehensive communication channel enhancement policies positively affect the generation of revenues, reduction in costs, and information delivery schedules in pharmaceuticals. Depending on the channel, consumers’ needs and wants differ, and there is success in personalizing and presenting reasonably logical thoughts to people. Synchronicity of online and offline communication effectively increases the customers’ power, trust, and satisfaction. E-marketing has always been significant in enhancing customers’ touch points, which is why digital transformation is vital. This study further supports the fact that multichannel marketing is mandatory for the success of a retail pharmacy in the prevalent, highly competitive environment. The implementation also presupposes knowledge of consumer differences, the synergy of online and offline contacts, the emphasis on personalization, and fast adaptation to the changing technological environment, but often within the framework of severe legislation.
本研究的重点是零售药店多渠道营销传播对在卫生行业数字化的今天建立客户满意度的影响。研究的目的是了解获取和留住顾客的做法、线上和线下整合传播的作用以及顾客对各种营销传播渠道的偏好程度。作为研究的一部分,我们利用 2014 年至 2024 年发表的文章和报告,对纳入综述的出版物进行了定量分析。综述针对零售药店和医疗保健相关领域使用多种渠道进行营销的各个方面。研究发现,全面加强沟通渠道的政策对药品的创收、成本降低和信息传递计划有积极影响。根据渠道的不同,消费者的需求和愿望也不尽相同,在向人们提供个性化服务和合理的逻辑思维方面取得了成功。线上和线下的同步沟通有效提高了客户的购买力、信任度和满意度。电子营销在增强客户接触点方面一直具有重要意义,这也是数字化转型至关重要的原因。这项研究进一步证明,多渠道营销是零售药店在当前激烈竞争环境中取得成功的必要条件。实施多渠道营销的前提条件还包括了解消费者的差异、线上和线下接触的协同作用、强调个性化以及快速适应不断变化的技术环境,但这往往需要在严格的法律框架内进行。
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引用次数: 0
The Multiple Advantages of Self-Leadership in Higher Education: The Role of Health-Promoting Self-Leadership amongst Executive MBA Students 高等教育中自我领导的多重优势:促进健康的自我领导在高级管理人员工商管理硕士学生中的作用
IF 3 Q2 MANAGEMENT Pub Date : 2024-09-09 DOI: 10.3390/admsci14090211
Rune Bjerke
The purpose of this conceptual and explorative study is to document the advantages of health-promoting self-leadership practice. Professional certification programs are criticized due to a lack of practice among participants, involvement, and short duration. This study is based on self-leadership practices over several weeks of two executive MBA student classes from spring 2020 and 2021. A preliminary theoretical framework is developed suggesting that health-promoting self-leadership, which includes three orientations, has an impact on self-efficacy, mental fitness, and performance. Two different self-leadership classes with managers from the public and private sectors went through a self-development process as a semester project. The content analyses of 112 student reports unfolded students’ self-development processes and results identified in diaries, notes, tables, training schedules, and reflections. The findings, based on two different samples and aggregated data, support the theoretical framework. Moreover, the processes of self-development and self-leadership seem to be advantageous for almost all managers. The health-promoting self-leadership practice improved managers’ mental and physical fitness, energy balance, self-efficacy beliefs, and performance. These outcomes were achieved through physical activity, self-talk, meditative exercises, reward systems, visualizing, diet programs, and routines. The findings underscore the importance of self-development processes amongst managers, and that health-promoting self-leadership courses should last over several weeks.
这项概念性和探索性研究的目的是记录促进健康的自我领导实践的优势。专业认证项目因参与者缺乏实践、参与度不高和持续时间较短而饱受诟病。本研究基于 2020 年春季和 2021 年春季两个高管 MBA 学生班级数周的自我领导实践。研究建立了一个初步的理论框架,认为促进健康的自我领导(包括三个方向)对自我效能感、心理健康和绩效有影响。来自公共和私营部门的两个不同自我领导力班级的管理者将自我发展过程作为一个学期项目。通过对 112 份学生报告的内容分析,了解了学生的自我发展过程,以及在日记、笔记、表格、培训日程表和反思中发现的结果。基于两个不同样本和汇总数据的研究结果支持这一理论框架。此外,自我发展和自我领导的过程似乎对几乎所有管理人员都有利。促进健康的自我领导实践改善了管理人员的身心健康、能量平衡、自我效能信念和工作表现。这些成果是通过体育锻炼、自我对话、冥想练习、奖励制度、视觉化、饮食计划和例行活动实现的。研究结果强调了管理人员自我发展过程的重要性,以及促进健康的自我领导课程应持续数周。
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引用次数: 0
Next Level Quotas? Corporate and Public Support for Gender Quotas in Executive Management 下一级配额?企业和公众对行政管理层性别配额的支持
IF 3 Q2 MANAGEMENT Pub Date : 2024-09-06 DOI: 10.3390/admsci14090209
Ásta Dís Óladóttir, Thora H. Christiansen, Haukur Freyr Gylfason, Haukur C. Benediktsson, Freyja Vilborg Thorarinsdottir
This study provides the first comprehensive examination of gender quota legislation for executive management positions, executive gender quotas (EGQs), in Icelandic listed companies, alongside the general public’s attitudes toward such measures. Iceland has been a global leader in gender equality, according to the World Economic Forum, for 15 years, yet progress in achieving gender balance in executive positions remains limited. This research aims to explore how board members in all listed companies in Iceland view EGQ legislation and assess the level of public support for such legislation. Despite the implementation of gender quota legislation for corporate boards, board gender quotas (BGQs), in 2010 aimed at promoting gender balance, significant gender disparities persist at the executive management level. This study reveals distinct attitudes toward EGQs, with men predominantly opposing such legislation and women showing more support, particularly when progress toward gender balance is seen as inadequate. The findings underscore the importance of ongoing dialogue and potential legislative actions to address persistent gender inequalities in leadership positions. This research marks a novel contribution to the discourse on gender quotas in corporate governance, highlighting the need for systemic changes to achieve genuine gender parity in executive management teams. This study presents the first findings on the views of board members and the public on gender quota legislation in executive management positions to close the gender gap in economic participation.
本研究首次全面考察了冰岛上市公司高管职位的性别配额立法,即高管性别配额(EGQs),以及公众对此类措施的态度。根据世界经济论坛(World Economic Forum)的数据,15 年来,冰岛在性别平等方面一直处于全球领先地位,但在实现高管职位性别平衡方面取得的进展仍然有限。本研究旨在探讨冰岛所有上市公司的董事会成员如何看待 EGQ 立法,并评估公众对此类立法的支持程度。尽管冰岛于 2010 年实施了旨在促进性别平衡的公司董事会性别配额立法,即董事会性别配额 (BGQ),但在行政管理层中,性别差异依然显著。本研究揭示了人们对性别配额的不同态度,男性主要反对此类立法,而女性则表示更多的支持,尤其是在认为性别平衡进展不足的情况下。研究结果强调了持续对话和潜在立法行动的重要性,以解决领导岗位上长期存在的性别不平等问题。这项研究为有关公司治理中性别配额的讨论做出了新的贡献,强调了系统性变革的必要性,以实现高管团队中真正的性别均等。本研究首次提出了董事会成员和公众对行政管理职位性别配额立法的看法,以缩小经济参与中的性别差距。
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引用次数: 0
Organizational Culture Enabler and Inhibitor Factors for Ambidextrous Innovation 组织文化对双向创新的促进和抑制因素
IF 3 Q2 MANAGEMENT Pub Date : 2024-09-06 DOI: 10.3390/admsci14090207
Mohammad AlSaied, Patrick McLaughlin
Ambidextrous innovation is considered to be a key framework for innovation that offers organizations the ability to maintain their current level of competitiveness and develop and sustain a long-term competitive advantage. However, the implementation of ambidextrous innovation is constrained by an organization’s culture. Thus, the aim and objective of the present research are to explore the literature deeply and attempt to understand both organizational culture and ambidextrous innovation, along with key cultural aspects with regard to ambidexterity. The present research deeply dived into the model of organizational culture and attempted to build synergy between each model with respect to ambidexterity. The results of the present research suggest that Cameron and Quinn’s competing value framework, once amalgamated with the Schein model, creates an organizational culture framework that can be used to develop a culture that is best suited to the implementation of ambidextrous innovation. The Schein model provides a comprehensive guideline for each value of the competing value framework. Further, the present research also extracted key insights with regard to the role culture can play in innovation in general and ambidextrous innovation in particular. Finally, the present research also attempted to build a list of culture enablers and inhibitors that can facilitate and impede the process of ambidextrous innovation.
双管齐下的创新被认为是创新的关键框架,它使组织有能力保持现有的竞争力水平,并发展和维持长期的竞争优势。然而,双向创新的实施受到组织文化的制约。因此,本研究的目的和目标是深入探讨相关文献,并尝试理解组织文化和左右开弓创新,以及与左右开弓相关的关键文化因素。本研究深入探讨了组织文化模式,并试图在每种模式之间建立起与灵巧性有关的协同作用。本研究的结果表明,卡梅伦和奎因的竞争价值框架一旦与 Schein 模型相结合,就能创建一个组织文化框架,用于发展最适合实施灵巧性创新的文化。Schein 模型为竞争价值框架的每个价值提供了全面的指导。此外,本研究还就文化在创新,特别是双向创新中所能发挥的作用提出了重要见解。最后,本研究还试图建立一个文化促进因素和抑制因素清单,以促进和阻碍双向创新的进程。
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引用次数: 0
Research Trends in Communication and Tourism: A Systematic Review and a Bibliometric Analysis 传播与旅游研究趋势:系统回顾与文献计量分析
IF 3 Q2 MANAGEMENT Pub Date : 2024-09-06 DOI: 10.3390/admsci14090208
Angie Lorena Salgado Moreno, Jorge Alexander Mora Forero, Raquel García Revilla, Olga Martinez Moure
The aim of this article is to analyze research trends in communication and tourism through a systematic review and bibliometric analysis of the academic literature in order to identify patterns, areas of interest and possible gaps in knowledge, thus contributing to the understanding and development of these interdisciplinary fields. The methodology includes a bibliometric analysis performed with the R Core Team 2022-Bibliometrix software 4.2.3, in addition to the use of VOSviewer software 1.6.20 and a systematic review of the Scopus and Web of Science databases to analyze the most researched topics, authors, their affiliations, countries, most influential publications, keywords and trends. The results of this research are a valuable contribution to the literature and the scientific community by providing a comprehensive and relevant analysis of the current landscape of communication and tourism research. To conclude, this analysis promotes a deeper understanding of the theoretical and conceptual framework of the studies published to date, which is essential for enriching the academic debate on trends in communication and tourism research.
本文旨在通过对学术文献进行系统回顾和文献计量分析,分析传播与旅游方面的研究趋势,以确定知识的模式、感兴趣的领域和可能存在的差距,从而促进对这些跨学科领域的理解和发展。研究方法包括使用 R Core Team 2022-Bibliometrix 软件 4.2.3 进行文献计量分析,此外还使用了 VOSviewer 软件 1.6.20,并对 Scopus 和 Web of Science 数据库进行了系统回顾,以分析研究最多的主题、作者、所属单位、国家、最有影响力的出版物、关键词和趋势。本研究的成果对传播和旅游研究的现状进行了全面和相关的分析,是对文献和科学界的宝贵贡献。总之,本分析有助于加深对迄今为止所发表研究的理论和概念框架的理解,这对于丰富有关传播与旅游研究趋势的学术辩论至关重要。
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引用次数: 0
A Perspective on Supplier Selection and Order Allocation: Literature Review 供应商选择与订单分配透视:文献综述
IF 3 Q2 MANAGEMENT Pub Date : 2024-09-05 DOI: 10.3390/admsci14090206
Trish Nguyen, Saman Hassanzadeh Amin, Bharat Shah
Purchasing and procurement managers should make informed decisions in selecting materials at the right time, in sufficient quantities, and at affordable prices. Supplier selection and order allocation (SSOA) is a vital aspect of purchasing and procurement processes. In this research, the techniques and decision-making methods used in SSOA from peer-reviewed journals published from 2021 to 2023 are examined. This research explores the publications through three major categories, including literature reviews (LR), deterministic optimization (DO) models, and uncertain optimization (UO) models. The related operations research techniques are also discussed. Furthermore, observations, conclusions, and suggestions for future studies are provided with details.
采购经理应在选择材料时做出明智的决定,选择合适的时间、足够的数量和合理的价格。供应商选择和订单分配(SSOA)是采购流程的一个重要方面。本研究对 2021 年至 2023 年发表的同行评审期刊中供应商选择和订单分配中使用的技术和决策方法进行了研究。本研究通过文献综述(LR)、确定性优化(DO)模型和不确定性优化(UO)模型等三大类对出版物进行了探讨。此外,还讨论了相关的运筹学技术。此外,还提供了详细的意见、结论和对未来研究的建议。
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引用次数: 0
Employees’ Emotional Intelligence and Job Satisfaction: The Mediating Role of Work Climate and Job Stress 员工情商与工作满意度:工作氛围和工作压力的中介作用
IF 3 Q2 MANAGEMENT Pub Date : 2024-09-03 DOI: 10.3390/admsci14090205
Álvaro García del Castillo-López, María Pérez Domínguez
(1) Background: This study examines the mediating roles of work climate and perceived job stress on the relationship between emotional intelligence (EI) and job satisfaction using a serial mediation model in a sample of employees. Although EI is known to influence several organizational outcomes, its interaction with work climate and job stress is less well understood. (2) Methods: The PROCESS macro (Model 6) v4.2 by Hayes was employed to test the multiple mediating effects of work climate and perceived job stress on the relationship between emotional intelligence and job satisfaction. (3) Results: The results indicate that higher EI is associated with a more positive work climate, higher job satisfaction, and lower perceived job stress. Work climate and job stress mediate the relationship between EI and job satisfaction. Specifically, EI improves job satisfaction both directly and indirectly by increasing positive work climate and decreasing job stress. (4) Conclusions: These findings highlight the critical role of EI in creating a supportive work environment and improving employee well-being.
(1) 研究背景:本研究以员工为样本,采用序列中介模型,探讨了工作氛围和感知到的工作压力对情商(EI)与工作满意度之间关系的中介作用。众所周知,情商会影响组织的若干结果,但情商与工作氛围和工作压力之间的相互作用却鲜为人知。(2) 方法:采用 Hayes 的 PROCESS 宏(模型 6)v4.2 检验工作氛围和感知到的工作压力对情绪智力和工作满意度之间关系的多重中介效应。(3) 结果:结果表明,较高的情商与更积极的工作氛围、较高的工作满意度和较低的感知工作压力相关。工作氛围和工作压力是情商与工作满意度之间关系的中介。具体地说,EI 通过增加积极的工作氛围和减少工作压力,直接和间接地提高了工作满意度。(4) 结论:这些研究结果凸显了职业融入在营造支持性工作环境和改善员工福利方面的关键作用。
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引用次数: 0
Approaches to Sustainable Enterprise Value 实现可持续企业价值的方法
IF 3 Q2 MANAGEMENT Pub Date : 2024-09-02 DOI: 10.3390/admsci14090203
Miriam Jankalová, Jana Kurotová, Filip Bajza
Over the last two decades, business has taken a more systematic approach to understanding its impact on all of its stakeholders. Companies are striving to operate in a more sustainable way to improve the environmental, social and economic impact of their activities. Even today, the interest in determining the value of a company or parts of a company has not waned. As the economy continues to evolve, there are reasons and impulses that encourage companies to find out what their value is. The new approach is dependent on re-thinking value creation. There has been a growing understanding that sustainability requires a more comprehensive view of value that includes economic, social and environmental benefits. The aim of this paper is to propose a methodology for determining the sustainable value of an enterprise with respect to the factors influencing its value. This study is based on information that was gathered through an extensive literature review (research publications and research studies; the company’s financial statements with notes) using Internet and research databases and the authors’ own experiences. Methods of analysis, comparison, selection, abstraction, induction, deduction and statistics were used. The main findings of this study are as follows: the stakeholders require a company’s sustainable value; the modification of the EVA method with the sustainable value approach brings a different perspective to the issue of determining the value of an enterprise. In addition to the positives, the proposed methodology has limitations that can be removed or improved with further research.
在过去二十年里,企业采取了更加系统的方法来了解其对所有利益相关者的影响。公司正努力以更可持续的方式运营,以改善其活动对环境、社会和经济的影响。时至今日,人们对确定公司或公司部分业务价值的兴趣并未减弱。随着经济的不断发展,有各种原因和动力促使公司找出自身的价值所在。新方法取决于对价值创造的重新思考。越来越多的人认识到,可持续发展需要更全面的价值观,包括经济、社会和环境效益。本文旨在针对影响企业价值的因素,提出一种确定企业可持续价值的方法。本研究基于通过使用互联网和研究数据库进行广泛的文献综述(研究出版物和研究报告;公司财务报表及附注)收集到的信息,以及作者自身的经验。采用了分析、比较、选择、抽象、归纳、演绎和统计等方法。本研究的主要结论如下:利益相关者需要公司的可持续价值;用可持续价值方法修改 EVA 方法为确定企业价值的问题带来了不同的视角。除积极因素外,所提出的方法也有局限性,可以通过进一步研究加以消除或改进。
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引用次数: 0
The Interplay of Values and Skill: How Do They Impact Graduates’ Employability? 价值观与技能的相互作用:它们如何影响毕业生的就业能力?
IF 3 Q2 MANAGEMENT Pub Date : 2024-09-02 DOI: 10.3390/admsci14090201
Alba Kruja, Belita Hysaj, Ahmet Oztas
The purpose of this research is to explore the development of values and skills throughout university education and their subsequent manifestation in the workplace, with a particular focus on the impact on graduates’ employability and the creation of value for society. The study’s research question probes the dynamics of values, skills, employability, and social value creation by analyzing and evaluating the main missions of universities, which essentially involve teaching, researching, and extracurricular activities. An exploratory factor analysis is used to extract the relevant factors of graduates’ performance. A progressive model is developed pointing out the interplay of values and skills that lead to professional performance. The research comes up with practical and theoretical implications. It seeks to provide helpful findings for higher education institutions, industry, and policymakers in promoting the enhancement of graduates’ values and skills, ensuring their successful transition into the job market and generating long-term societal benefits.
本研究的目的是探讨大学教育中价值观和技能的培养及其在工作场所的体现,尤其是对毕业生就业能力和为社会创造价值的影响。本研究的问题是通过分析和评估大学的主要任务(主要涉及教学、研究和课外活动)来探究价值观、技能、就业能力和社会价值创造的动态变化。探索性因素分析用于提取毕业生表现的相关因素。研究建立了一个渐进模型,指出价值观和技能的相互作用会导致专业表现。本研究具有实践和理论意义。它试图为高等教育机构、行业和政策制定者提供有用的研究结果,以促进毕业生价值观和技能的提升,确保他们成功进入就业市场,并产生长期的社会效益。
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引用次数: 0
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