Pub Date : 2023-03-15DOI: 10.24818/beman/2023.13.1-06
Peter Sunday Daramola, T. Siyanbola
Share price shows the strength of a business enterprise in the stock market and reflects investors’ perception to earn income in the future. Accounting variables have an impact on share price, however studies on accounting variables and share price have produced conflicting findings, necessitating additional empirical research. This study examined the relationship between accounting variables and share price of Deposit Money Banks (DMBs) quoted in Nigeria. Ex-post facto research design was employed in the study. The population of the study consisted of twenty-two (22) DMBs quoted on the Nigerian Exchange Group (NGX) as at December, 2019. Ten listed DMBs were selected using judgmental sampling technique. Data were collected from audited financial reports of the selected quoted DMBs for 10 years from 2010 to 2019. The study used descriptive and inferential statistics to analyse data. The results indicated that accounting variables without moderating effect of age and firm size impact market share price (MSP) with Adjusted R2 of 0.698, F -Statistic of 46.661 and p-value of 0.000. It was also revealed that with moderating effect of age and firm size, accounting variables significantly affect market share price with Adjusted R2 of 0.699, F-statistic of 33.896 and p-value of 0.000. The study concluded that accounting variables have significant impact on MSP of DMBs. The study recommended that Directors of DMBs in Nigeria should ensure prompt payment of dividends to shareholders and investors should use dividend per share (DPS) to predict MSP of DMBs quoted on the NGX.
{"title":"ACCOUNTING VARIABLES AND SHARE PRICE: AN EMPIRICAL STUDY ON QUOTED DEPOSIT MONEY BANKS IN NIGERIA","authors":"Peter Sunday Daramola, T. Siyanbola","doi":"10.24818/beman/2023.13.1-06","DOIUrl":"https://doi.org/10.24818/beman/2023.13.1-06","url":null,"abstract":"Share price shows the strength of a business enterprise in the stock market and reflects investors’ perception to earn income in the future. Accounting variables have an impact on share price, however studies on accounting variables and share price have produced conflicting findings, necessitating additional empirical research. This study examined the relationship between accounting variables and share price of Deposit Money Banks (DMBs) quoted in Nigeria. Ex-post facto research design was employed in the study. The population of the study consisted of twenty-two (22) DMBs quoted on the Nigerian Exchange Group (NGX) as at December, 2019. Ten listed DMBs were selected using judgmental sampling technique. Data were collected from audited financial reports of the selected quoted DMBs for 10 years from 2010 to 2019. The study used descriptive and inferential statistics to analyse data. The results indicated that accounting variables without moderating effect of age and firm size impact market share price (MSP) with Adjusted R2 of 0.698, F -Statistic of 46.661 and p-value of 0.000. It was also revealed that with moderating effect of age and firm size, accounting variables significantly affect market share price with Adjusted R2 of 0.699, F-statistic of 33.896 and p-value of 0.000. The study concluded that accounting variables have significant impact on MSP of DMBs. The study recommended that Directors of DMBs in Nigeria should ensure prompt payment of dividends to shareholders and investors should use dividend per share (DPS) to predict MSP of DMBs quoted on the NGX.","PeriodicalId":30801,"journal":{"name":"Business Excellence and Management","volume":" ","pages":""},"PeriodicalIF":0.0,"publicationDate":"2023-03-15","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"42095877","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Pub Date : 2023-03-15DOI: 10.24818/beman/2023.13.1-05
Atupakisye S. Kalinga
The Covid-19 was declared a pandemic by World Health Organization on March, 2020 a situation that drew attention among the world communities. In Tanzania the first case was reported on 16th March, 2020 in Arusha Region and few weeks later other cases were reported in other regions which made the whole country to be devastated. Following the declaration of Covid-19 in Tanzania different social services were closed that led to a decline in demand of various commodities. This situation threatened the livelihoods of various individuals and groups of people including petty traders. This paper assessed adaptation strategies among petty traders in securing livelihoods at the midst of Covid 19 with the case of Ubungo Municipality, Tanzania. Data were collected through questionnaire, focused group discussion (FGDs), key informant interviews (KIIs) and field observation. SPSS and Microsoft Excel were used to analyse quantitative data while qualitative data was analysis by content analyse. The findings reveals that selling newly demanded Covid 19 safety and hygienic commodities alongside common consumer goods was one of the most important adaptation strategies among petty traders in Ubungo Municipality. Further, the findings reveals that petty traders faced a number of challenges including health risks, financial problem, decline of customers and drastic fall of prices which threatened the profitability of their business. It is recommended that further scientific studies be directed towards solving constraints faced and investigating the opportunities of Covid-19 pandemic to be utilised for resilient business and sustained livelihoods.
{"title":"ADAPTATION STRATEGIES AMONG PETTY TRADERS IN SECURING LIVELIHOODS DURING COVID-19 HIGH TENSION PERIOD IN UBUNGO MUNICIPALITY, TANZANIA","authors":"Atupakisye S. Kalinga","doi":"10.24818/beman/2023.13.1-05","DOIUrl":"https://doi.org/10.24818/beman/2023.13.1-05","url":null,"abstract":"The Covid-19 was declared a pandemic by World Health Organization on March, 2020 a situation that drew attention among the world communities. In Tanzania the first case was reported on 16th March, 2020 in Arusha Region and few weeks later other cases were reported in other regions which made the whole country to be devastated. Following the declaration of Covid-19 in Tanzania different social services were closed that led to a decline in demand of various commodities. This situation threatened the livelihoods of various individuals and groups of people including petty traders. This paper assessed adaptation strategies among petty traders in securing livelihoods at the midst of Covid 19 with the case of Ubungo Municipality, Tanzania. Data were collected through questionnaire, focused group discussion (FGDs), key informant interviews (KIIs) and field observation. SPSS and Microsoft Excel were used to analyse quantitative data while qualitative data was analysis by content analyse. The findings reveals that selling newly demanded Covid 19 safety and hygienic commodities alongside common consumer goods was one of the most important adaptation strategies among petty traders in Ubungo Municipality. Further, the findings reveals that petty traders faced a number of challenges including health risks, financial problem, decline of customers and drastic fall of prices which threatened the profitability of their business. It is recommended that further scientific studies be directed towards solving constraints faced and investigating the opportunities of Covid-19 pandemic to be utilised for resilient business and sustained livelihoods.","PeriodicalId":30801,"journal":{"name":"Business Excellence and Management","volume":" ","pages":""},"PeriodicalIF":0.0,"publicationDate":"2023-03-15","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"45341459","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Pub Date : 2023-03-15DOI: 10.24818/beman/2023.13.1-03
Dragoș Danțiș, Ana Gabriela Anuțoiu
Latterly the community systems are influenced by disruptive scenarios, in practical terms various factors impacting on the effective running of social processes. Among the actors present in the life cycle of the community processes are enlisted the subjects, with roles in the protection and governance of critical infrastructures. Organizations covering these roles have to act accordingly, gathering information on the background, not only to prevent and mitigate the occurrence of risks, contemporarily to govern the operative behavior of their systems. The information collected can be managed in various modalities, using traditional databases or innovative technologies, like blockchain. Present study puts together some considerations identified in other working papers and practical aspects encountered in the management of information to discuss on requirements and proposals. Furthermore contains a high level assessment among the two existing options for particular critical infrastructures in the administration of the information, traditional databases and blockchain.
{"title":"CRITICAL INFRASTRUCTURE INFORMATION MANAGEMENT. REQUESTS AND PROPOSALS","authors":"Dragoș Danțiș, Ana Gabriela Anuțoiu","doi":"10.24818/beman/2023.13.1-03","DOIUrl":"https://doi.org/10.24818/beman/2023.13.1-03","url":null,"abstract":"Latterly the community systems are influenced by disruptive scenarios, in practical terms various factors impacting on the effective running of social processes. Among the actors present in the life cycle of the community processes are enlisted the subjects, with roles in the protection and governance of critical infrastructures. Organizations covering these roles have to act accordingly, gathering information on the background, not only to prevent and mitigate the occurrence of risks, contemporarily to govern the operative behavior of their systems. The information collected can be managed in various modalities, using traditional databases or innovative technologies, like blockchain. Present study puts together some considerations identified in other working papers and practical aspects encountered in the management of information to discuss on requirements and proposals. Furthermore contains a high level assessment among the two existing options for particular critical infrastructures in the administration of the information, traditional databases and blockchain.","PeriodicalId":30801,"journal":{"name":"Business Excellence and Management","volume":" ","pages":""},"PeriodicalIF":0.0,"publicationDate":"2023-03-15","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"42206869","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Pub Date : 2023-03-15DOI: 10.24818/beman/2023.13.1-04
A. Golshani, Hossein Adab, Abolghasem Sarabadani, Masoud Shafaghi
Technology valuation is needed by companies in today's knowledge-based economy. The intangible nature of technology, influence of environmental factors and conditions on it, have made calculating its value complicated. At present, a large part of the country's economic activities in the technological ecosystem is carried out by companies and startups, whose growth and development are possible with the influx of capital. Therefore, the aim of the upcoming research was to identify dimensions and explain the technology valuation model in Iranian startups. The approach of the research is qualitative, and in the research process, the Grounded Theory has been used. The 10 participants including active experts, policymakers, consultants, and CEOs in Iran's startup ecosystem, were selected by using the purposeful sampling method and analyzed by using the content analysis method. Participants identified factors such as lack of technology valuation requirements, bubble of startups claiming technology, innovation as causal factors, technology brokers and conflict of interests as interfering factors in the strategies of the desired phenomenon, development and promotion of technology valuation discourse, transformation of existing knowledge in the field of technology to valuable knowledge, leadership and idea management and localization of technology valuation as solution-oriented strategies, benefits of calculating the real value of technology and valuation process itself regardless of the result were expressed as the consequences of expanding the technology valuation model in Iranian startups. In this way, the dimensions of the desired model were extracted and explained.
{"title":"DESIGNING A TECHNOLOGY VALUATION MODEL IN IRANIAN STARTUPS","authors":"A. Golshani, Hossein Adab, Abolghasem Sarabadani, Masoud Shafaghi","doi":"10.24818/beman/2023.13.1-04","DOIUrl":"https://doi.org/10.24818/beman/2023.13.1-04","url":null,"abstract":"Technology valuation is needed by companies in today's knowledge-based economy. The intangible nature of technology, influence of environmental factors and conditions on it, have made calculating its value complicated. At present, a large part of the country's economic activities in the technological ecosystem is carried out by companies and startups, whose growth and development are possible with the influx of capital. Therefore, the aim of the upcoming research was to identify dimensions and explain the technology valuation model in Iranian startups. The approach of the research is qualitative, and in the research process, the Grounded Theory has been used. The 10 participants including active experts, policymakers, consultants, and CEOs in Iran's startup ecosystem, were selected by using the purposeful sampling method and analyzed by using the content analysis method. Participants identified factors such as lack of technology valuation requirements, bubble of startups claiming technology, innovation as causal factors, technology brokers and conflict of interests as interfering factors in the strategies of the desired phenomenon, development and promotion of technology valuation discourse, transformation of existing knowledge in the field of technology to valuable knowledge, leadership and idea management and localization of technology valuation as solution-oriented strategies, benefits of calculating the real value of technology and valuation process itself regardless of the result were expressed as the consequences of expanding the technology valuation model in Iranian startups. In this way, the dimensions of the desired model were extracted and explained.","PeriodicalId":30801,"journal":{"name":"Business Excellence and Management","volume":"1 1","pages":""},"PeriodicalIF":0.0,"publicationDate":"2023-03-15","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"41358718","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Pub Date : 2023-03-15DOI: 10.24818/beman/2023.13.1-01
Tharushika Pathiranage, A. Khatibi, J. Tham
Syntheses of existing literature provide a framework for a broader understanding of the relationships among working environment, workload, work life balance and job satisfaction. This empirical study synthesizes the relevant literature pertaining to the impact of working environment and workload on work life balance towards job satisfaction. The focus of this empirical study is aligned with the Sustainable Development Goal 8 (SDG 8), which is about "Decent Work and Economic Growth". The empirical study comprised various published sources on working environment, workload, work life balance and job satisfaction, such as journals, periodicals, seminal books, and other published materials. The review focused on the relationships of working environment and workload on work life balance and job satisfaction and their dimensions. After analysis of a wide range of renowned literature, it was found that there are opposing findings in previous research with regard to the study area. Empirical evidences further ascertained that there are very few researches related to the job satisfaction, work-life balance, workload and working environment of university non-academic administrative officers in global context. Moreover, existing literature may not fully cover the associations among said parameters towards job satisfaction. Therefore, understanding the relationships among job satisfaction, work life balance, working environment and workload of university nonacademic administrators can be recognized as a needed research scope.
{"title":"IMPACT OF WORKING ENVIRONMENT AND WORKLOAD ON WORK LIFE BALANCE TOWARDS JOB SATISFACTION: AN EMPIRICAL STUDY","authors":"Tharushika Pathiranage, A. Khatibi, J. Tham","doi":"10.24818/beman/2023.13.1-01","DOIUrl":"https://doi.org/10.24818/beman/2023.13.1-01","url":null,"abstract":"Syntheses of existing literature provide a framework for a broader understanding of the relationships among working environment, workload, work life balance and job satisfaction. This empirical study synthesizes the relevant literature pertaining to the impact of working environment and workload on work life balance towards job satisfaction. The focus of this empirical study is aligned with the Sustainable Development Goal 8 (SDG 8), which is about \"Decent Work and Economic Growth\". The empirical study comprised various published sources on working environment, workload, work life balance and job satisfaction, such as journals, periodicals, seminal books, and other published materials. The review focused on the relationships of working environment and workload on work life balance and job satisfaction and their dimensions. After analysis of a wide range of renowned literature, it was found that there are opposing findings in previous research with regard to the study area. Empirical evidences further ascertained that there are very few researches related to the job satisfaction, work-life balance, workload and working environment of university non-academic administrative officers in global context. Moreover, existing literature may not fully cover the associations among said parameters towards job satisfaction. Therefore, understanding the relationships among job satisfaction, work life balance, working environment and workload of university nonacademic administrators can be recognized as a needed research scope.","PeriodicalId":30801,"journal":{"name":"Business Excellence and Management","volume":" ","pages":""},"PeriodicalIF":0.0,"publicationDate":"2023-03-15","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"46947618","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Pub Date : 2023-03-15DOI: 10.24818/beman/2023.13.1-02
J. Odero
The main objective of this study was to establish the influence of transactional leadership style on strategic plan implementation as moderated by organizational culture in private sugar manufacturing firms. Descriptive and correlational research designs were used. A Structured questionnaire was used to collect primary data from a sample of 144 respondents in private sugar manufacturing firms in western Kenya. Descriptive and inferential statistics were used to analyze data. Findings revealed a significant and positive relationship between the transactional leadership style and strategic plan implementation. Further organizational culture did not moderate the relationship between transactional leadership style and strategic plan implementation. The study recommends for leaders in private sugar manufacturing firms to capitalize on transactional leadership style through rewarding staff who accomplish required goals, specifying standards to be adhered to and intervening when issues arise in order to foster effective strategic plan implementation. The current study contributes to the existing literature as it underscores the value of transactional leadership style in accentuating strategic plan implementation in private sugar manufacturing firms. Further it delves into the moderating effect of organizational culture on the relationship between transactional leadership style and strategic plan implementation.
{"title":"TRANSACTIONAL LEADERSHIP STYLE AND STRATEGIC PLAN IMPLEMENTATION: THE MODERATING ROLE OF ORGANIZATIONAL CULTURE","authors":"J. Odero","doi":"10.24818/beman/2023.13.1-02","DOIUrl":"https://doi.org/10.24818/beman/2023.13.1-02","url":null,"abstract":"The main objective of this study was to establish the influence of transactional leadership style on strategic plan implementation as moderated by organizational culture in private sugar manufacturing firms. Descriptive and correlational research designs were used. A Structured questionnaire was used to collect primary data from a sample of 144 respondents in private sugar manufacturing firms in western Kenya. Descriptive and inferential statistics were used to analyze data. Findings revealed a significant and positive relationship between the transactional leadership style and strategic plan implementation. Further organizational culture did not moderate the relationship between transactional leadership style and strategic plan implementation. The study recommends for leaders in private sugar manufacturing firms to capitalize on transactional leadership style through rewarding staff who accomplish required goals, specifying standards to be adhered to and intervening when issues arise in order to foster effective strategic plan implementation. The current study contributes to the existing literature as it underscores the value of transactional leadership style in accentuating strategic plan implementation in private sugar manufacturing firms. Further it delves into the moderating effect of organizational culture on the relationship between transactional leadership style and strategic plan implementation.","PeriodicalId":30801,"journal":{"name":"Business Excellence and Management","volume":" ","pages":""},"PeriodicalIF":0.0,"publicationDate":"2023-03-15","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"48353699","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Pub Date : 2023-03-15DOI: 10.24818/beman/2023.13.1-07
Maitha Abdul Wahid Alkhafili, Afraa Mohammad Alawadhi
Total quality management specifically the business excellence models have been adopted and accepted worldwide in many different organizations, Likewise, these models’ popularity and acceptance are continuously increasing in UAE and Gulf as well. This study aimed to analyze the quality and business excellence models adopted by the Federal Authority for Identity, Citizenship, and Customs & Port Security (ICP), which is an organization in the public sector and has actively implemented TQM and an excellence model since 2004. The study identified the success, implementation, and possible flaws present in the implementation of the model. This study design was qualitative, based on Semi-structured interviews. A total of 20 interview participants were selected and their interviews were conducted within a month and a half. The results of the interviews showed that the organization faced many challenges and issues in the execution of the business excellence model. Moreover, with proper coordination, Communication, and strategies, they successfully adopted the model and the effort has led to the winning of 70 local and international awards. Business excellence approaches of total quality management are very difficult to implement and frequently result in organizational failure. TQM is complex to incorporate into organizational structures; instead, it may require cultural stimulation, significant change, task rearrangement, managerial responsibility clarification, employee growth, and alignment with an organizational business plan.
{"title":"APPLICATION AND IMPLEMENTATION OF TQM WITHIN THE FEDERAL AUTHORITY FOR IDENTITY (ICP) - UAE","authors":"Maitha Abdul Wahid Alkhafili, Afraa Mohammad Alawadhi","doi":"10.24818/beman/2023.13.1-07","DOIUrl":"https://doi.org/10.24818/beman/2023.13.1-07","url":null,"abstract":"Total quality management specifically the business excellence models have been adopted and accepted worldwide in many different organizations, Likewise, these models’ popularity and acceptance are continuously increasing in UAE and Gulf as well. This study aimed to analyze the quality and business excellence models adopted by the Federal Authority for Identity, Citizenship, and Customs & Port Security (ICP), which is an organization in the public sector and has actively implemented TQM and an excellence model since 2004. The study identified the success, implementation, and possible flaws present in the implementation of the model. This study design was qualitative, based on Semi-structured interviews. A total of 20 interview participants were selected and their interviews were conducted within a month and a half. The results of the interviews showed that the organization faced many challenges and issues in the execution of the business excellence model. Moreover, with proper coordination, Communication, and strategies, they successfully adopted the model and the effort has led to the winning of 70 local and international awards. Business excellence approaches of total quality management are very difficult to implement and frequently result in organizational failure. TQM is complex to incorporate into organizational structures; instead, it may require cultural stimulation, significant change, task rearrangement, managerial responsibility clarification, employee growth, and alignment with an organizational business plan.","PeriodicalId":30801,"journal":{"name":"Business Excellence and Management","volume":" ","pages":""},"PeriodicalIF":0.0,"publicationDate":"2023-03-15","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"45605400","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Pub Date : 2022-12-15DOI: 10.24818/beman/2022.12.4-01
Genevieve Bakam Fotso, N. Sukdeo, A. Pradhan
Drastic and dynamic changes related to the COVID-19 pandemic have forced businesses to reimagine a sustainable way of ensuring business survival in the long term. The present study seeks to design a framework for quality and operations management performance during the covid-19 pandemic period following the case of selected manufacturing companies in South Africa. The regression analysis indicates a significant correlation together with the R square confirming that 98.1% of the performance elements are defined by the COVID-19 risk types, operations management structures, operations-based Risk management, operational practices, pandemic constraints and Business challenges. Efficient operations management structure should be tailored by the application of good governance policies business transformation, planning management, environmental adaptation, stakeholders’ development. Businesses should enable digital adoption, quality management system, green operational management, stakeholder commitment and the integration of management system. The proposed framework includes upgraded business processes, operational practices, and operations-based risk management using successful operations management structure for business optimization, especially during crises connected with drastic and dynamic changes. Policymakers should be proactive in developing and implementing business tragedy policies and regulations to tackle severe business penalties and thus ensure business sustainability.
{"title":"A FRAMEWORK FOR QUALITY AND OPERATIONS MANAGEMENT PERFORMANCE DURING THE COVID-19 PANDEMIC PERIOD: A CASE OF SELECTED BUSINESSES IN PRETORIA, SOUTH AFRICA","authors":"Genevieve Bakam Fotso, N. Sukdeo, A. Pradhan","doi":"10.24818/beman/2022.12.4-01","DOIUrl":"https://doi.org/10.24818/beman/2022.12.4-01","url":null,"abstract":"Drastic and dynamic changes related to the COVID-19 pandemic have forced businesses to reimagine a sustainable way of ensuring business survival in the long term. The present study seeks to design a framework for quality and operations management performance during the covid-19 pandemic period following the case of selected manufacturing companies in South Africa. The regression analysis indicates a significant correlation together with the R square confirming that 98.1% of the performance elements are defined by the COVID-19 risk types, operations management structures, operations-based Risk management, operational practices, pandemic constraints and Business challenges. Efficient operations management structure should be tailored by the application of good governance policies business transformation, planning management, environmental adaptation, stakeholders’ development. Businesses should enable digital adoption, quality management system, green operational management, stakeholder commitment and the integration of management system. The proposed framework includes upgraded business processes, operational practices, and operations-based risk management using successful operations management structure for business optimization, especially during crises connected with drastic and dynamic changes. Policymakers should be proactive in developing and implementing business tragedy policies and regulations to tackle severe business penalties and thus ensure business sustainability.","PeriodicalId":30801,"journal":{"name":"Business Excellence and Management","volume":" ","pages":""},"PeriodicalIF":0.0,"publicationDate":"2022-12-15","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"43340913","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Pub Date : 2022-12-15DOI: 10.24818/beman/2022.12.4-04
Olajide Idowu Okunbanjo, Joseph Olusola Ojenike, S. Fakunmoju
The development of micro scale business in a developing economy cannot be overstated due to the economic contribution and nature of the business. One of the challenges of micro businesses identified by scholars in developing economy like Nigeria is accessibility of funds which microfinance institutions have been saddled with that responsibility. Thus, there is need to see how the microfinance institutions are lifting to expectation. Therefore, the study investigated how the microfinance institutions activities has impacted on the micro business development in selected Southwest States in Nigeria. The study employed descriptive research design with stratified sampling technique. Primary data was collected via questionnaire and 384 copies of questionnaire were administered but 297 were returned and useful for the analysis. The findings using regression analysis revealed that financial service of microfinance institutions has positive but insignificant effect on microenterprises development. Non-financial service of microfinance institutions has a positive and significant effect on microenterprises development in Southwest Nigeria. It is concluded that non-financial service influenced microenterprises development in the study. It was recommended that microfinance institutions in Southwest Nigeria should continue to offer non-financial services in terms of organizing training programs, give support to expand business, offer technical advice and give competent advice to the operators of micro scale enterprises Microfinance banks should lessen the conditions associated with their financial services to the operators of micro enterprises so that these operators may be able to access micro credit.
{"title":"MICROFINANCE INSTITUTIONS ACTIVITIES AND MICROENTERPRISES DEVELOPMENT IN SOUTHWEST, NIGERIA","authors":"Olajide Idowu Okunbanjo, Joseph Olusola Ojenike, S. Fakunmoju","doi":"10.24818/beman/2022.12.4-04","DOIUrl":"https://doi.org/10.24818/beman/2022.12.4-04","url":null,"abstract":"The development of micro scale business in a developing economy cannot be overstated due to the economic contribution and nature of the business. One of the challenges of micro businesses identified by scholars in developing economy like Nigeria is accessibility of funds which microfinance institutions have been saddled with that responsibility. Thus, there is need to see how the microfinance institutions are lifting to expectation. Therefore, the study investigated how the microfinance institutions activities has impacted on the micro business development in selected Southwest States in Nigeria. The study employed descriptive research design with stratified sampling technique. Primary data was collected via questionnaire and 384 copies of questionnaire were administered but 297 were returned and useful for the analysis. The findings using regression analysis revealed that financial service of microfinance institutions has positive but insignificant effect on microenterprises development. Non-financial service of microfinance institutions has a positive and significant effect on microenterprises development in Southwest Nigeria. It is concluded that non-financial service influenced microenterprises development in the study. It was recommended that microfinance institutions in Southwest Nigeria should continue to offer non-financial services in terms of organizing training programs, give support to expand business, offer technical advice and give competent advice to the operators of micro scale enterprises Microfinance banks should lessen the conditions associated with their financial services to the operators of micro enterprises so that these operators may be able to access micro credit.","PeriodicalId":30801,"journal":{"name":"Business Excellence and Management","volume":" ","pages":""},"PeriodicalIF":0.0,"publicationDate":"2022-12-15","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"49500008","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Pub Date : 2022-12-15DOI: 10.24818/beman/2022.12.4-03
P. Wiese, Y. Jordaan, Adré Schreuder
The purpose of this paper is to establish whether customers from small, medium and large business-banking segments – who have been exposed to different customer relationship management (CRM) processes – experienced varying levels of customer satisfaction. Specifically, whether those segments with higher satisfaction levels also had higher levels of product ownership. Using computer-aided telephone interviewing, data were obtained from the participating bank and its outsourced research company over a three-year period. Respondents’ data were integrated with product portfolio data, totaling 20 661 usable records. Findings showed that the bank’s CRM processes support cross-selling efforts, but do not seem to yield satisfaction for larger segments. This study provides food for thought to bank managers on whether more expensive CRM processes deliver customer value, and consequently cost-effectiveness. Bank managers could utilize this study’s results for better allocation of resources and the creation of optimal CRM structures within the bank.
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