Pub Date : 2022-06-15DOI: 10.24818/beman/2022.12.2-03
Layal Hamade
The way healthcare practitioners and institutions are communicating with patients has changed dramatically due to the emergence of digitalization. In order to enhance their market share, healthcare institutions and staff utilize the use of customer relationship management. This study investigates the impact of CRM on patients’ satisfaction and loyalty at healthcare institutions in Lebanon. To attain the research objectives, a survey targeting 500 patients was distributed and descriptive statistical analysis was completed. The results showed that customer relationship management improves communication and trust with healthcare practitioners. Moreover, CRM enhances the service quality and impacts patients’ satisfaction.
{"title":"CUSTOMER RELATIONSHIP MANAGEMENT AND ITS IMPACT ON PATIENT SATISFACTION: A QUANTITATIVE STUDY IN LEBANON","authors":"Layal Hamade","doi":"10.24818/beman/2022.12.2-03","DOIUrl":"https://doi.org/10.24818/beman/2022.12.2-03","url":null,"abstract":"The way healthcare practitioners and institutions are communicating with patients has changed dramatically due to the emergence of digitalization. In order to enhance their market share, healthcare institutions and staff utilize the use of customer relationship management. This study investigates the impact of CRM on patients’ satisfaction and loyalty at healthcare institutions in Lebanon. To attain the research objectives, a survey targeting 500 patients was distributed and descriptive statistical analysis was completed. The results showed that customer relationship management improves communication and trust with healthcare practitioners. Moreover, CRM enhances the service quality and impacts patients’ satisfaction.","PeriodicalId":30801,"journal":{"name":"Business Excellence and Management","volume":" ","pages":""},"PeriodicalIF":0.0,"publicationDate":"2022-06-15","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"45694869","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Pub Date : 2022-06-15DOI: 10.24818/beman/2022.12.2-02
S. Ștefan, Andreea Breazu
The SARS-CoV2 pandemic crisis presents unprecedented challenges and has profound implications for the way governments plan and manage their strategy for the development of the medical system, with increasing demand from patients. This phenomenon has led researchers to analyze more competitive management models for the development of organizations. Additionally, the emergence of the SARS-CoV2 virus has influenced the general outlook on how healthcare organizations have managed their resources and outlined sustainable development strategies. This article presents a bibliometric analysis, with the help of two datasets retrieved from Scopus, which aims to examine how literature reflects general competitiveness in the health system. Moreover, how literature reflect the global competitiveness of the healthcare environment during the pandemic period. Thus, in a first step, the data collection technique consisted of searching for the keywords 'competitiveness', 'competitive advantage', 'health system', 'health care' and their derivatives, while in the second step, the word 'COVID19' was added in the analysis together with its derivatives. The results indicate an upward trend in scientific research both for competitiveness at a general level and for the implications of the pandemic on the medical system’s competitiveness.
{"title":"EXPLORING THE RESEARCH ON HEALTH CARE COMPETITIVENESS: THE COVID-19 PANDEMIC PERSPECTIVE","authors":"S. Ștefan, Andreea Breazu","doi":"10.24818/beman/2022.12.2-02","DOIUrl":"https://doi.org/10.24818/beman/2022.12.2-02","url":null,"abstract":"The SARS-CoV2 pandemic crisis presents unprecedented challenges and has profound implications for the way governments plan and manage their strategy for the development of the medical system, with increasing demand from patients. This phenomenon has led researchers to analyze more competitive management models for the development of organizations. Additionally, the emergence of the SARS-CoV2 virus has influenced the general outlook on how healthcare organizations have managed their resources and outlined sustainable development strategies. This article presents a bibliometric analysis, with the help of two datasets retrieved from Scopus, which aims to examine how literature reflects general competitiveness in the health system. Moreover, how literature reflect the global competitiveness of the healthcare environment during the pandemic period. Thus, in a first step, the data collection technique consisted of searching for the keywords 'competitiveness', 'competitive advantage', 'health system', 'health care' and their derivatives, while in the second step, the word 'COVID19' was added in the analysis together with its derivatives. The results indicate an upward trend in scientific research both for competitiveness at a general level and for the implications of the pandemic on the medical system’s competitiveness.","PeriodicalId":30801,"journal":{"name":"Business Excellence and Management","volume":" ","pages":""},"PeriodicalIF":0.0,"publicationDate":"2022-06-15","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"42454299","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Pub Date : 2022-06-15DOI: 10.24818/beman/2022.12.2-04
Steven Kayambazinthu Msosa
South Africa is confronted with the problem of youth unemployment. Despite this challenge, young people have few options to stay relevant in the economy. While many young people consider starting a business, they face obstacles such as a lack of information, capital, networking, and mentorship. This makes it very difficult for young people, particularly university graduates, to pursue entrepreneurship as an alternative career. This study examined the antecedents of entrepreneurial intentions amongst higher education students in South Africa. A quantitative and descriptive research design was adopted using a positivist research philosophy. A self-administered online questionnaire was used to gather data. A total of 400 students were chosen as respondents using simple random sampling. The findings of this study show that entrepreneurial intention has a positive and significant relationship with subjective norms (β=0.619, t-value=8.197, p=0.050), perceived behavior control (β=0.171, t-value=1.969, p=0.050), personal attitude (β=0.137, t-value=1.967, p=0.050). In contrast, there was a negative and insignificant relationship between entrepreneurial intention and self-efficacy (β=-0.015, t-value=0.209, p=0.835). This research has contributed to the literature on entrepreneurship in higher education and the developing world. This study is also expected to aid scholars, practitioners, and policymakers in understanding the dynamics of entrepreneurial intentions amongst students in higher education institutions.
{"title":"ANTECEDENTS OF ENTREPRENEURIAL INTENTIONS AMONGST HIGHER EDUCATION STUDENTS IN SOUTH AFRICA","authors":"Steven Kayambazinthu Msosa","doi":"10.24818/beman/2022.12.2-04","DOIUrl":"https://doi.org/10.24818/beman/2022.12.2-04","url":null,"abstract":"South Africa is confronted with the problem of youth unemployment. Despite this challenge, young people have few options to stay relevant in the economy. While many young people consider starting a business, they face obstacles such as a lack of information, capital, networking, and mentorship. This makes it very difficult for young people, particularly university graduates, to pursue entrepreneurship as an alternative career. This study examined the antecedents of entrepreneurial intentions amongst higher education students in South Africa. A quantitative and descriptive research design was adopted using a positivist research philosophy. A self-administered online questionnaire was used to gather data. A total of 400 students were chosen as respondents using simple random sampling. The findings of this study show that entrepreneurial intention has a positive and significant relationship with subjective norms (β=0.619, t-value=8.197, p=0.050), perceived behavior control (β=0.171, t-value=1.969, p=0.050), personal attitude (β=0.137, t-value=1.967, p=0.050). In contrast, there was a negative and insignificant relationship between entrepreneurial intention and self-efficacy (β=-0.015, t-value=0.209, p=0.835). This research has contributed to the literature on entrepreneurship in higher education and the developing world. This study is also expected to aid scholars, practitioners, and policymakers in understanding the dynamics of entrepreneurial intentions amongst students in higher education institutions.","PeriodicalId":30801,"journal":{"name":"Business Excellence and Management","volume":" ","pages":""},"PeriodicalIF":0.0,"publicationDate":"2022-06-15","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"48312615","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Pub Date : 2022-03-15DOI: 10.24818/beman/2022.12.1-05
I. Putranti
Sepakung Village is also known as the digital village because of the installation of wireless internet connection facilities in 12 districts around the village. The difficulty of obtaining information in the industry 4.0 era has allowed village officials to create unlimited access opportunities for rural communities as part of the digital benefits and simplify the administrative procedures for residents currently outside the village. This research aims to measure the level of cyber resilience of digital villages, and to find a model of cyber resilience for the development of digital villages in Indonesia based on laws and policies, economy, society and culture, politics and technology. This study is based on the survey data collection method, using questionnaire surveys, and closed-end statements based on the supplementary survey data filling method, using the Likert scale (interval) as the measurement mode of the respondent's answer. The number of participants was 11, most of them were between 15-20 years old. This study shows that most of the interviewees have sufficient understanding, insight and response measures to the threats facing the digital world, but lack collective improvement activities. Cooperation among village stakeholders (including officials, communities, scholars and governments) is needed to realize a digital village community with comprehensive and sustainable network resilience in a borderless global community.
{"title":"SEPAKUNG VILLAGE: MICRO RESILIENCE IN BORDERLESS ERA","authors":"I. Putranti","doi":"10.24818/beman/2022.12.1-05","DOIUrl":"https://doi.org/10.24818/beman/2022.12.1-05","url":null,"abstract":"Sepakung Village is also known as the digital village because of the installation of wireless internet connection facilities in 12 districts around the village. The difficulty of obtaining information in the industry 4.0 era has allowed village officials to create unlimited access opportunities for rural communities as part of the digital benefits and simplify the administrative procedures for residents currently outside the village. This research aims to measure the level of cyber resilience of digital villages, and to find a model of cyber resilience for the development of digital villages in Indonesia based on laws and policies, economy, society and culture, politics and technology. This study is based on the survey data collection method, using questionnaire surveys, and closed-end statements based on the supplementary survey data filling method, using the Likert scale (interval) as the measurement mode of the respondent's answer. The number of participants was 11, most of them were between 15-20 years old. This study shows that most of the interviewees have sufficient understanding, insight and response measures to the threats facing the digital world, but lack collective improvement activities. Cooperation among village stakeholders (including officials, communities, scholars and governments) is needed to realize a digital village community with comprehensive and sustainable network resilience in a borderless global community.","PeriodicalId":30801,"journal":{"name":"Business Excellence and Management","volume":" ","pages":""},"PeriodicalIF":0.0,"publicationDate":"2022-03-15","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"41810783","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Pub Date : 2022-03-15DOI: 10.24818/beman/2022.12.1-03
Hocine Boumaraf, Faiza Dahmouche, Louiza Amireche
The main objective of our work is to determine whether the Algerian economic policy adopted since independence can claim sustainable development from an economic point of view, and how this could be accomplish in harmony with environmental protection. In order to achieve the objective of this study, we used an approach that consists of examining the main causes of the ecological problems in relation to the economic policy implemented by the Algerian state. The analysis of the results obtained led us to identify the link between economic and industrial policies and the modification of the environmental situation in Algeria.
{"title":"INFLUENCE OF ECONOMIC AND INDUSTRIAL POLICY ON THE ENVIRONMENTAL SITUATION IN ALGERIA","authors":"Hocine Boumaraf, Faiza Dahmouche, Louiza Amireche","doi":"10.24818/beman/2022.12.1-03","DOIUrl":"https://doi.org/10.24818/beman/2022.12.1-03","url":null,"abstract":"The main objective of our work is to determine whether the Algerian economic policy adopted since independence can claim sustainable development from an economic point of view, and how this could be accomplish in harmony with environmental protection. In order to achieve the objective of this study, we used an approach that consists of examining the main causes of the ecological problems in relation to the economic policy implemented by the Algerian state. The analysis of the results obtained led us to identify the link between economic and industrial policies and the modification of the environmental situation in Algeria.","PeriodicalId":30801,"journal":{"name":"Business Excellence and Management","volume":" ","pages":""},"PeriodicalIF":0.0,"publicationDate":"2022-03-15","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"43896053","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Pub Date : 2022-03-15DOI: 10.24818/beman/2022.12.1-06
Dan Rusu
Based on the strategic management processes, it is particularly necessary to initiate but also develop a connection between CSR integration through a dynamic approach and the social philosophy of management, a systematic analysis of the processes that strategically manage CSR and the socially oriented implementation of the topic strategic integration of CSR. Related to these research topics we need to know closely the strategic management processes that integrate CSR, how they work, what influences strategic change and especially how we can define the management tools used to support the implementation of social management philosophy. In this sense, it is absolutely necessary to initiate a theoretical model that highlights, from an organic point of view but also structurally, the dynamics of the relations supported by the philosophy of social management.
{"title":"DYNAMIC INTEGRATION OF CSR INTO STRATEGIC MANAGEMENT PROCESSES","authors":"Dan Rusu","doi":"10.24818/beman/2022.12.1-06","DOIUrl":"https://doi.org/10.24818/beman/2022.12.1-06","url":null,"abstract":"Based on the strategic management processes, it is particularly necessary to initiate but also develop a connection between CSR integration through a dynamic approach and the social philosophy of management, a systematic analysis of the processes that strategically manage CSR and the socially oriented implementation of the topic strategic integration of CSR. Related to these research topics we need to know closely the strategic management processes that integrate CSR, how they work, what influences strategic change and especially how we can define the management tools used to support the implementation of social management philosophy. In this sense, it is absolutely necessary to initiate a theoretical model that highlights, from an organic point of view but also structurally, the dynamics of the relations supported by the philosophy of social management.","PeriodicalId":30801,"journal":{"name":"Business Excellence and Management","volume":" ","pages":""},"PeriodicalIF":0.0,"publicationDate":"2022-03-15","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"47404389","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Pub Date : 2022-03-15DOI: 10.24818/beman/2022.12.1-04
Tirimisiyu Kunle Lasisi
The study used an ex-post facto research design to determine the effect of corporate governance traits on the corporate risk reporting of Nigerian publicly traded financial services firms. The population of research was comprised of all fifty-two (52) publicly traded financial services companies in Nigeria as at October 2021. To sample thirty-nine (39) publicly traded financial services companies, a judgmental sampling approach was used. Secondary data was taken from annual reports and financial statements of selected Nigerian publicly traded financial services companies for five (5) fiscal years covering 2015–2019 and analyzed using multiple regression analysis. The findings demonstrate a favorable association between the size of the board of directors and corporate risk reporting by Nigerian financial businesses. While independent directors and board gender have no effect on the corporate risk reporting of Nigerian financial services companies. Board activity and profitability have an inverse relationship with corporate risk reporting of Nigerian financial firms. Finally, the research establishes a positive correlation between business size and financial services companies' corporate risk reporting in Nigeria. It is recommended that the regulatory bodies formulate laws relating to risk governance that will enhance corporate risk reporting in Nigeria. Also, the number of independent and female directors should be increased so as to have more influence on decisions that can increase risk reporting transparency.
{"title":"CORPORATE GOVERNANCE TRAITS AND CORPORATE RISK REPORTING OF LISTED NIGERIAN FINANCIAL SERVICES FIRMS","authors":"Tirimisiyu Kunle Lasisi","doi":"10.24818/beman/2022.12.1-04","DOIUrl":"https://doi.org/10.24818/beman/2022.12.1-04","url":null,"abstract":"The study used an ex-post facto research design to determine the effect of corporate governance traits on the corporate risk reporting of Nigerian publicly traded financial services firms. The population of research was comprised of all fifty-two (52) publicly traded financial services companies in Nigeria as at October 2021. To sample thirty-nine (39) publicly traded financial services companies, a judgmental sampling approach was used. Secondary data was taken from annual reports and financial statements of selected Nigerian publicly traded financial services companies for five (5) fiscal years covering 2015–2019 and analyzed using multiple regression analysis. The findings demonstrate a favorable association between the size of the board of directors and corporate risk reporting by Nigerian financial businesses. While independent directors and board gender have no effect on the corporate risk reporting of Nigerian financial services companies. Board activity and profitability have an inverse relationship with corporate risk reporting of Nigerian financial firms. Finally, the research establishes a positive correlation between business size and financial services companies' corporate risk reporting in Nigeria. It is recommended that the regulatory bodies formulate laws relating to risk governance that will enhance corporate risk reporting in Nigeria. Also, the number of independent and female directors should be increased so as to have more influence on decisions that can increase risk reporting transparency.","PeriodicalId":30801,"journal":{"name":"Business Excellence and Management","volume":" ","pages":""},"PeriodicalIF":0.0,"publicationDate":"2022-03-15","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"48408128","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Pub Date : 2022-03-15DOI: 10.24818/beman/2022.12.1-07
I. E. Kho, Ahmad Windardi Aliyazis, M. Galinium
Cross-platform framework is becoming more and more popular. Many giant tech companies have their own offering with different programming languages. With so many choices, sometimes it is difficult for a start-up developer to choose which framework they will use for their project. Therefore, this research aims to give insight for start-up developers on which cross-platform framework is better between Flutter and React Native by comparing their performance. This research achieved its goal by creating two identical mobile applications using Flutter and React Native and then comparing their performance using a theoretical framework that measures load time, average frame rate, and memory usage. The result of this testing is that Flutter has a shorter load time at 1.69 second compared to React Native at 4.26 second and lower memory usage at 6.52MB compared to React Native at 27.6MB. Their average frame rate is very comparable hovering around 60 frames per second. With faster load time and lower memory usage Flutter has better performance wise compared to React Native.
{"title":"FRONT-END APPLICATION FOR MULTIPLE STOREFRONTS ECOMMERCE USING CROSS-PLATFORM TECHNOLOGY","authors":"I. E. Kho, Ahmad Windardi Aliyazis, M. Galinium","doi":"10.24818/beman/2022.12.1-07","DOIUrl":"https://doi.org/10.24818/beman/2022.12.1-07","url":null,"abstract":"Cross-platform framework is becoming more and more popular. Many giant tech companies have their own offering with different programming languages. With so many choices, sometimes it is difficult for a start-up developer to choose which framework they will use for their project. Therefore, this research aims to give insight for start-up developers on which cross-platform framework is better between Flutter and React Native by comparing their performance. This research achieved its goal by creating two identical mobile applications using Flutter and React Native and then comparing their performance using a theoretical framework that measures load time, average frame rate, and memory usage. The result of this testing is that Flutter has a shorter load time at 1.69 second compared to React Native at 4.26 second and lower memory usage at 6.52MB compared to React Native at 27.6MB. Their average frame rate is very comparable hovering around 60 frames per second. With faster load time and lower memory usage Flutter has better performance wise compared to React Native.","PeriodicalId":30801,"journal":{"name":"Business Excellence and Management","volume":" ","pages":""},"PeriodicalIF":0.0,"publicationDate":"2022-03-15","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"41478172","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Pub Date : 2022-03-15DOI: 10.24818/beman/2022.12.1-02
Claudia Severesia, Prio Utomo, F. Natalia
The food and beverages industry is one of the most contributing sectors for Indonesian economic growth. It is a profitable business to invest in, due to the development of the Indonesian population. However, the competition in the market is inevitable; thus, companies need to generate strategies of differentiation to retain the customers. One crucial thing in maintaining customer loyalty is to have good management in customer experience. Customer experience was mainly discussed in the Business to Customer (B2C) sector but limitedly explored in the Business to Business (B2B) sector. Customer satisfaction can directly affect and predict customer repurchase intention and customer loyalty. Repurchase intention is crucial in the B2B industry because the buying process in the B2B industry is a rational decision, and it costs more to deal with the new customers than keeping customers already had. Therefore, current research is focused on customer experience; value, loyalty, and satisfaction on repurchase intention in one beverage manufacturing company in Indonesia whose market focus is on the B2B sector. Quantitative research was conducted on July 13th, 2021, to August 5th, 2021 using the availability sampling method and obtained 85 respondents who are the customers of the beverage manufacturing company in Indonesia. Data was analyzed using PLS-SEM (Partial Least Square – Structural Equation Modelling) method. This study shows that 78.2% of repurchase intention is explained and significantly affected by the variables discussed in the research. Customer satisfaction is more likely to affect the repurchase intention. However, customer value has no significant effect on repurchase intention. Therefore, it is hoped that this study will give insights to B2B organization managers to set their marketing strategy.
{"title":"INVESTIGATING FACTORS INFLUENCING REPURCHASE INTENTION: CASE STUDY IN BEVERAGE MANUFACTURING INDUSTRY","authors":"Claudia Severesia, Prio Utomo, F. Natalia","doi":"10.24818/beman/2022.12.1-02","DOIUrl":"https://doi.org/10.24818/beman/2022.12.1-02","url":null,"abstract":"The food and beverages industry is one of the most contributing sectors for Indonesian economic growth. It is a profitable business to invest in, due to the development of the Indonesian population. However, the competition in the market is inevitable; thus, companies need to generate strategies of differentiation to retain the customers. One crucial thing in maintaining customer loyalty is to have good management in customer experience. Customer experience was mainly discussed in the Business to Customer (B2C) sector but limitedly explored in the Business to Business (B2B) sector. Customer satisfaction can directly affect and predict customer repurchase intention and customer loyalty. Repurchase intention is crucial in the B2B industry because the buying process in the B2B industry is a rational decision, and it costs more to deal with the new customers than keeping customers already had. Therefore, current research is focused on customer experience; value, loyalty, and satisfaction on repurchase intention in one beverage manufacturing company in Indonesia whose market focus is on the B2B sector. Quantitative research was conducted on July 13th, 2021, to August 5th, 2021 using the availability sampling method and obtained 85 respondents who are the customers of the beverage manufacturing company in Indonesia. Data was analyzed using PLS-SEM (Partial Least Square – Structural Equation Modelling) method. This study shows that 78.2% of repurchase intention is explained and significantly affected by the variables discussed in the research. Customer satisfaction is more likely to affect the repurchase intention. However, customer value has no significant effect on repurchase intention. Therefore, it is hoped that this study will give insights to B2B organization managers to set their marketing strategy.","PeriodicalId":30801,"journal":{"name":"Business Excellence and Management","volume":" ","pages":""},"PeriodicalIF":0.0,"publicationDate":"2022-03-15","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"49305231","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Pub Date : 2022-03-15DOI: 10.24818/beman/2022.12.1-01
T. Nyanga
Health and safety issues are fast becoming established fundamental antecedents in the development, survival and growth of Small to Medium enterprises (SMEs) throughout the globe. The study sought to find out the main causes of workplace related accidents in SMEs in the construction industry. Furthermore, the study sought to establish managerial strategies employed by SMEs in the construction industry to curb workplace related accidents and also to develop a good health and safety culture in their employees. A quantitative research approach was utilized with closed ended questionnaire being used as the main data collection instrument. A multiple descriptive case study was used to carry out this study. Data was collected from a sample of 100 (Female-20; male-80), drawn from SMEs in the construction industry in Masvingo urban. Data analysis was done using the Statistical package for the Social Sciences (SPSS) Version 21 and Microsoft Excel. The study established that the main precipitators of accidents at workplaces are inappropriate machinery and equipment, inadequate awareness campaigns, failure to put danger warning signage, inadequate and inappropriate personal protective equipment. The strategies that can be employed to curb workplace accidents in the construction industry are giving workers incentives for not involved in accidents, safety meetings before work start, effective communication system, and employee participation on safety issues, training and development, creation of a safety committee and designing a good and effective layout.
{"title":"MANAGERIAL STRATEGIES TO CURTAIL WORKPLACE INDUCED ACCIDENTS IN SMALL TO MEDIUM ENTERPRSES (SMEs) IN THE CONSTRUCTION INDUSTRY IN MASVINGO URBAN, ZIMBABWE","authors":"T. Nyanga","doi":"10.24818/beman/2022.12.1-01","DOIUrl":"https://doi.org/10.24818/beman/2022.12.1-01","url":null,"abstract":"Health and safety issues are fast becoming established fundamental antecedents in the development, survival and growth of Small to Medium enterprises (SMEs) throughout the globe. The study sought to find out the main causes of workplace related accidents in SMEs in the construction industry. Furthermore, the study sought to establish managerial strategies employed by SMEs in the construction industry to curb workplace related accidents and also to develop a good health and safety culture in their employees. A quantitative research approach was utilized with closed ended questionnaire being used as the main data collection instrument. A multiple descriptive case study was used to carry out this study. Data was collected from a sample of 100 (Female-20; male-80), drawn from SMEs in the construction industry in Masvingo urban. Data analysis was done using the Statistical package for the Social Sciences (SPSS) Version 21 and Microsoft Excel. The study established that the main precipitators of accidents at workplaces are inappropriate machinery and equipment, inadequate awareness campaigns, failure to put danger warning signage, inadequate and inappropriate personal protective equipment. The strategies that can be employed to curb workplace accidents in the construction industry are giving workers incentives for not involved in accidents, safety meetings before work start, effective communication system, and employee participation on safety issues, training and development, creation of a safety committee and designing a good and effective layout.","PeriodicalId":30801,"journal":{"name":"Business Excellence and Management","volume":" ","pages":""},"PeriodicalIF":0.0,"publicationDate":"2022-03-15","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"48223144","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
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