Pub Date : 2021-12-15DOI: 10.24818/beman/2021.11.4-06
Nathaniel Karel Djaya, I. Yanuarti
This study has the purpose to analyze the influence of Capital Adequacy Ratio and Non-Performing Loan on profitability of Commercial Banks. The sample of this study consists of 26 Commercial Banks listed on the Indonesia Stock Exchange in 2017-2019. This research used Multiple Regression Analysis to analyze the data gathered from audited financial reports of those banks. The results showed that the Capital Adequacy Ratio and Non-Performing Loan simultaneously affect the Profitability, which means that if there is an increase in Capital Adequacy Ratio and Non-Performing Loan, then it will be followed by an increase in Return on Assets. However, if it`s tested partially then it is only Non-Performing Loans that affect the Return on Assets. The influence was negative and statistically significant. The Capital Adequacy Ratio had positive influence on Return on Assets but not statistically significant.
{"title":"THE INFLUENCE OF CAPITAL ADEQUACY RATIO AND NON-PERFORMING LOAN ON PROFITABILITY OF COMMERCIAL BANKS LISTED ON THE INDONESIA STOCK EXCHANGE IN 2017-2019","authors":"Nathaniel Karel Djaya, I. Yanuarti","doi":"10.24818/beman/2021.11.4-06","DOIUrl":"https://doi.org/10.24818/beman/2021.11.4-06","url":null,"abstract":"This study has the purpose to analyze the influence of Capital Adequacy Ratio and Non-Performing Loan on profitability of Commercial Banks. The sample of this study consists of 26 Commercial Banks listed on the Indonesia Stock Exchange in 2017-2019. This research used Multiple Regression Analysis to analyze the data gathered from audited financial reports of those banks. The results showed that the Capital Adequacy Ratio and Non-Performing Loan simultaneously affect the Profitability, which means that if there is an increase in Capital Adequacy Ratio and Non-Performing Loan, then it will be followed by an increase in Return on Assets. However, if it`s tested partially then it is only Non-Performing Loans that affect the Return on Assets. The influence was negative and statistically significant. The Capital Adequacy Ratio had positive influence on Return on Assets but not statistically significant.","PeriodicalId":30801,"journal":{"name":"Business Excellence and Management","volume":" ","pages":""},"PeriodicalIF":0.0,"publicationDate":"2021-12-15","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"46302008","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Pub Date : 2021-12-15DOI: 10.24818/beman/2021.11.4-07
K. Shatila
Banking plays a decisive part in civilization in the twenty first century. It enables operations and transactions between persons, businesses, and other institutions in an economy through its functions. The modern banking facilities are a prerequisite to meeting fundamental expectations such as purchasing a house or even earning salaries from employers. A change in the way people deal with money has been inspired by the banking account where people are invited to put their money on a bank account instead of putting it under a mattress. Banks have developed a strong reputation around checking accounts using the protection statement that people are more likely than in a bank to lose their money home. This statement has served to guarantee that the funds are physically protected and stable by taking safety precautions in banks. The research implemented a mixed approach methodology throughout implementing both interviews and questionnaires for collecting data. Any banks do not see and integrate ethics in their whole enterprise as a barrier to their success or activities. The so-called ethical banks are not a single business model since they arise from diverse historical contexts and represent real market conditions. There are banks based on anthroposophy and banks based on a pledge to support societies that have developed them, green banks and banks that combat poverty unbanked by microfinance in emerging economies. All of them place employees first and share ideals of sustainability, openness, tolerance and integration.
{"title":"THE IMPACT OF BANKING ETHICS ON THE FINANCIAL PERFORMANCE OF BANKS","authors":"K. Shatila","doi":"10.24818/beman/2021.11.4-07","DOIUrl":"https://doi.org/10.24818/beman/2021.11.4-07","url":null,"abstract":"Banking plays a decisive part in civilization in the twenty first century. It enables operations and transactions between persons, businesses, and other institutions in an economy through its functions. The modern banking facilities are a prerequisite to meeting fundamental expectations such as purchasing a house or even earning salaries from employers. A change in the way people deal with money has been inspired by the banking account where people are invited to put their money on a bank account instead of putting it under a mattress. Banks have developed a strong reputation around checking accounts using the protection statement that people are more likely than in a bank to lose their money home. This statement has served to guarantee that the funds are physically protected and stable by taking safety precautions in banks. The research implemented a mixed approach methodology throughout implementing both interviews and questionnaires for collecting data. Any banks do not see and integrate ethics in their whole enterprise as a barrier to their success or activities. The so-called ethical banks are not a single business model since they arise from diverse historical contexts and represent real market conditions. There are banks based on anthroposophy and banks based on a pledge to support societies that have developed them, green banks and banks that combat poverty unbanked by microfinance in emerging economies. All of them place employees first and share ideals of sustainability, openness, tolerance and integration.","PeriodicalId":30801,"journal":{"name":"Business Excellence and Management","volume":" ","pages":""},"PeriodicalIF":0.0,"publicationDate":"2021-12-15","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"41598396","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Pub Date : 2021-12-15DOI: 10.24818/beman/2021.11.4-03
Dan Rusu
Among the practitioners as well as among the researchers in the field of management, the theme of leadership enjoys a boundless and special interest. Regarding the results of the management within the SMEs, a very important role is played by the management. The aim of this paper is to examine the relationship between organizational commitment and the leadership dimensions of Bass (1985) (transactional, transformational and laissez faire) but also several outcome variables (leadership efficiency, employee satisfaction with the leader, additional effort employees). According to the methodology and approach, this is a systematic review of the literature. This review describes the Full Range Leadership Model (Bass, 1985) and the conceptual framework, which include laissez-faire leadership, transactional leadership, and transformational leadership. In this section, the characteristics and abilities of transformational leaders were discussed. The leadership section concludes with discussions of previous research on transformational leadership. This review also provides an analysis of the literature on organizational engagement. The various definitions of organizational commitment as well as the three components of the commitment model are set out. The paper presents the results and antecedents of organizational commitment resulting from previous research and concludes with a discussion related to the impact of transformational leadership on the organizational commitment of employees.
{"title":"STRATEGIES, ORGANIZATIONAL COMMITMENT AND LEADERSHIP STYLES IN SMEs","authors":"Dan Rusu","doi":"10.24818/beman/2021.11.4-03","DOIUrl":"https://doi.org/10.24818/beman/2021.11.4-03","url":null,"abstract":"Among the practitioners as well as among the researchers in the field of management, the theme of leadership enjoys a boundless and special interest. Regarding the results of the management within the SMEs, a very important role is played by the management. The aim of this paper is to examine the relationship between organizational commitment and the leadership dimensions of Bass (1985) (transactional, transformational and laissez faire) but also several outcome variables (leadership efficiency, employee satisfaction with the leader, additional effort employees). According to the methodology and approach, this is a systematic review of the literature. This review describes the Full Range Leadership Model (Bass, 1985) and the conceptual framework, which include laissez-faire leadership, transactional leadership, and transformational leadership. In this section, the characteristics and abilities of transformational leaders were discussed. The leadership section concludes with discussions of previous research on transformational leadership. This review also provides an analysis of the literature on organizational engagement. The various definitions of organizational commitment as well as the three components of the commitment model are set out. The paper presents the results and antecedents of organizational commitment resulting from previous research and concludes with a discussion related to the impact of transformational leadership on the organizational commitment of employees.","PeriodicalId":30801,"journal":{"name":"Business Excellence and Management","volume":" ","pages":""},"PeriodicalIF":0.0,"publicationDate":"2021-12-15","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"46516492","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Pub Date : 2021-12-15DOI: 10.24818/beman/2021.11.4-05
J. Olowookere, Bolarinwa R. Feruke
This study examined the value relevance of risk management disclosure among listed deposit money banks in Nigeria. The data were collected from 10 listed deposit money banks using purpose sampling and manual content analysis for the period ranging from 2014 to 2018. Descriptive statistics tools of mean, standard deviation together with correlation analysis were used for preliminary analysis while the value relevance of risk management disclosure was estimated using random effect panel regression based on the outcome of the various specification tests. The results were obtained by controlling for book value per share, earning per share, and firm characteristics including the age of the firm, firm size, and leverage. The results obtained revealed that the value of Nigerian listed deposit money banks is positively and significantly affected by the disclosure of risk management. This study, therefore, recommends that managers of the deposit money banks in the country should be concerned with the disclosure of risk management in their annual report to enhance the development of their company’s share price which will, in turn, increase the company’s value.
{"title":"VALUE RELEVANCE OF RISK MANAGEMENT DISCLOSURE AMONG LISTED DEPOSIT MONEY BANKS IN NIGERIA","authors":"J. Olowookere, Bolarinwa R. Feruke","doi":"10.24818/beman/2021.11.4-05","DOIUrl":"https://doi.org/10.24818/beman/2021.11.4-05","url":null,"abstract":"This study examined the value relevance of risk management disclosure among listed deposit money banks in Nigeria. The data were collected from 10 listed deposit money banks using purpose sampling and manual content analysis for the period ranging from 2014 to 2018. Descriptive statistics tools of mean, standard deviation together with correlation analysis were used for preliminary analysis while the value relevance of risk management disclosure was estimated using random effect panel regression based on the outcome of the various specification tests. The results were obtained by controlling for book value per share, earning per share, and firm characteristics including the age of the firm, firm size, and leverage. The results obtained revealed that the value of Nigerian listed deposit money banks is positively and significantly affected by the disclosure of risk management. This study, therefore, recommends that managers of the deposit money banks in the country should be concerned with the disclosure of risk management in their annual report to enhance the development of their company’s share price which will, in turn, increase the company’s value.","PeriodicalId":30801,"journal":{"name":"Business Excellence and Management","volume":" ","pages":""},"PeriodicalIF":0.0,"publicationDate":"2021-12-15","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"44003167","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Pub Date : 2021-12-15DOI: 10.24818/beman/2021.11.4-04
Cynthia Sari Dewi, Brighton Jordy, H. Wijaya
This study to find out the determinants of capital structure in the palm oil industry in Indonesia. The variables are commodity prices, total assets, tangible assets, profitability, asset turnover, liquidity, inventory turnover, interest rates, and capital structure as independent variables. The data processing uses SPSS version 25 and performs classical assumption test, coefficient of determination test, and multiple regression analysis. The object of this study is oil palm plantation companies listed in Indonesian stock exchange (IDX) period 2016 to 2019. The results show that CPO prices, total assets, tangible assets, profitability, and interest rates have no effect on capital structure. Meanwhile, asset turnover has a positive effect on capital structure. Current ratio has a negative effect on the capital structure. Inventory turnover has a negative effect on the capital structure of oil palm plantation companies. This research is useful for companies engaged in the palm oil industry in determining policies.
{"title":"DETERMINANTS OF CAPITAL STRUCTURE: EVIDENCE FROM INDONESIAN PALM OIL COMPANIES","authors":"Cynthia Sari Dewi, Brighton Jordy, H. Wijaya","doi":"10.24818/beman/2021.11.4-04","DOIUrl":"https://doi.org/10.24818/beman/2021.11.4-04","url":null,"abstract":"This study to find out the determinants of capital structure in the palm oil industry in Indonesia. The variables are commodity prices, total assets, tangible assets, profitability, asset turnover, liquidity, inventory turnover, interest rates, and capital structure as independent variables. The data processing uses SPSS version 25 and performs classical assumption test, coefficient of determination test, and multiple regression analysis. The object of this study is oil palm plantation companies listed in Indonesian stock exchange (IDX) period 2016 to 2019. The results show that CPO prices, total assets, tangible assets, profitability, and interest rates have no effect on capital structure. Meanwhile, asset turnover has a positive effect on capital structure. Current ratio has a negative effect on the capital structure. Inventory turnover has a negative effect on the capital structure of oil palm plantation companies. This research is useful for companies engaged in the palm oil industry in determining policies.","PeriodicalId":30801,"journal":{"name":"Business Excellence and Management","volume":" ","pages":""},"PeriodicalIF":0.0,"publicationDate":"2021-12-15","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"44390105","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
The purpose of this article is to review the current state, trend, and direction of Fear of Missing Out (FOMO) behavior research in various disciplines. There are 276 articles bibliography data extracted from Scopus Index Database in between year 2011-2021. Several analytic tools were used to seek key trends and bibliometric cooccurrence analysis. The result indicated that (1) the trend of FOMO-related research only emerged and trending up on the year 2015 despite their early appearance in 2004 (2) there is limited research on this topic with centrality in only several articles and authors. (3) the current research focuses on five clusters of research on the role of social media on FOMO, cause and effect of FOMO behavior, social network engagement on particular social network sites and the topic of social support and self-report on adolescents on FOMO. The study also opens a wide opportunity to other applications related to human and technology dynamic development such as social media fatigue, problematic smartphone use, mobile phone addiction, internet addiction disorder, covid-19, narcissism, decision making and gender.
{"title":"FEAR-OF-MISSING-OUT BEHAVIOR PHENOMENA: A BIBLIOMETRIC ANALYSIS","authors":"Prio Utomo, Florentina Kurniasari, Ade Kris Yudiono","doi":"10.24818/beman/2021.11.4-01","DOIUrl":"https://doi.org/10.24818/beman/2021.11.4-01","url":null,"abstract":"The purpose of this article is to review the current state, trend, and direction of Fear of Missing Out (FOMO) behavior research in various disciplines. There are 276 articles bibliography data extracted from Scopus Index Database in between year 2011-2021. Several analytic tools were used to seek key trends and bibliometric cooccurrence analysis. The result indicated that (1) the trend of FOMO-related research only emerged and trending up on the year 2015 despite their early appearance in 2004 (2) there is limited research on this topic with centrality in only several articles and authors. (3) the current research focuses on five clusters of research on the role of social media on FOMO, cause and effect of FOMO behavior, social network engagement on particular social network sites and the topic of social support and self-report on adolescents on FOMO. The study also opens a wide opportunity to other applications related to human and technology dynamic development such as social media fatigue, problematic smartphone use, mobile phone addiction, internet addiction disorder, covid-19, narcissism, decision making and gender.","PeriodicalId":30801,"journal":{"name":"Business Excellence and Management","volume":" ","pages":""},"PeriodicalIF":0.0,"publicationDate":"2021-12-15","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"45435046","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Pub Date : 2021-12-15DOI: 10.24818/beman/2021.11.4-02
Lukic Radojko
Various methods of multi-criteria optimization have been developed and have recently been widely applied in trade. With this in mind, this paper investigates the efficiency of trade in Serbia based on the Promethee method. Using this method, in relation to the analysis of the analysis, we can more accurately assess the efficiency of trade in Serbia in the function of improvement in the future by taking appropriate more efficient measures. The results of research obtained using the Promethee method show that the efficiency of trade in Serbia has been continuously increasing recently. It was the best in 2020. It was positively influenced by numerous macro and micro factors, such as: favorable economic climate, low inflation, lower interest rates, foreign retail chains, increased employment, increased living standards, stable exchange rate, digitalization of the entire business, etc. The impact of the Covid-19 coronary virus pandemic on trade efficiency in Serbia is negligible. It is, among other things, largely neutralized with the increase in electronic sales. This is the case in other countries as well (as evidenced by the recently published available empirical data of Eurostat for European Union distribution trade). Empirical research shows that this is not, however, the case with other sectors in Serbia, such as transport and storage, tourism and catering, banks, etc. To increase (or maintain the existing) efficiency of trade in Serbia in the future, it is necessary to improve the efficiency of management of human resources, assets, capital, sales and profits. The main problem is that there are no similar empirical studies of trade efficiency in other countries, which limits international comparison. This paper can therefore serve as an impetus for future similar empirical research.
{"title":"ANALYSIS OF TRADE EFFICIENCY IN SERBIA BASED ON THE PROMETHEE METHOD","authors":"Lukic Radojko","doi":"10.24818/beman/2021.11.4-02","DOIUrl":"https://doi.org/10.24818/beman/2021.11.4-02","url":null,"abstract":"Various methods of multi-criteria optimization have been developed and have recently been widely applied in trade. With this in mind, this paper investigates the efficiency of trade in Serbia based on the Promethee method. Using this method, in relation to the analysis of the analysis, we can more accurately assess the efficiency of trade in Serbia in the function of improvement in the future by taking appropriate more efficient measures. The results of research obtained using the Promethee method show that the efficiency of trade in Serbia has been continuously increasing recently. It was the best in 2020. It was positively influenced by numerous macro and micro factors, such as: favorable economic climate, low inflation, lower interest rates, foreign retail chains, increased employment, increased living standards, stable exchange rate, digitalization of the entire business, etc. The impact of the Covid-19 coronary virus pandemic on trade efficiency in Serbia is negligible. It is, among other things, largely neutralized with the increase in electronic sales. This is the case in other countries as well (as evidenced by the recently published available empirical data of Eurostat for European Union distribution trade). Empirical research shows that this is not, however, the case with other sectors in Serbia, such as transport and storage, tourism and catering, banks, etc. To increase (or maintain the existing) efficiency of trade in Serbia in the future, it is necessary to improve the efficiency of management of human resources, assets, capital, sales and profits. The main problem is that there are no similar empirical studies of trade efficiency in other countries, which limits international comparison. This paper can therefore serve as an impetus for future similar empirical research.","PeriodicalId":30801,"journal":{"name":"Business Excellence and Management","volume":" ","pages":""},"PeriodicalIF":0.0,"publicationDate":"2021-12-15","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"48653576","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Pub Date : 2021-10-15DOI: 10.24818/beman/2021.s.i.2-05
Layal Hamade
Covid-19 pandemic has changed companies strategies to reach their customers. To combat economic downturns due to quarantines and worldwide country closures, stores had to establish a new method to satisfy their customer needs such as adopting online food and grocery ordering and delivery systems. The aim of this research is to give an overview over food and grocery online shopping in different countries through secondary data collection and to analyse Lebanese customers food and grocery online shopping behaviour before and during Covid-19 pandemic through primary data collection. To assess the Lebanese market and the rate of satisfaction with food and grocery online ordering and delivery, an online survey was distributed to 300 participants using random sampling technique. Results showed that Lebanese customers have increased their food and grocery online ordering through WhatsApp during Covid-19 pandemic and customers are satisfied with the overall service quality of delivered food, grocery, and with delivery time.
{"title":"CUSTOMER SATISFACTION WITH ONLINE FOOD AND GROCERY SHOPPING SERVICE DURING COVID-19 IN LEBANON","authors":"Layal Hamade","doi":"10.24818/beman/2021.s.i.2-05","DOIUrl":"https://doi.org/10.24818/beman/2021.s.i.2-05","url":null,"abstract":"Covid-19 pandemic has changed companies strategies to reach their customers. To combat economic downturns due to quarantines and worldwide country closures, stores had to establish a new method to satisfy their customer needs such as adopting online food and grocery ordering and delivery systems. The aim of this research is to give an overview over food and grocery online shopping in different countries through secondary data collection and to analyse Lebanese customers food and grocery online shopping behaviour before and during Covid-19 pandemic through primary data collection. To assess the Lebanese market and the rate of satisfaction with food and grocery online ordering and delivery, an online survey was distributed to 300 participants using random sampling technique. Results showed that Lebanese customers have increased their food and grocery online ordering through WhatsApp during Covid-19 pandemic and customers are satisfied with the overall service quality of delivered food, grocery, and with delivery time.","PeriodicalId":30801,"journal":{"name":"Business Excellence and Management","volume":" ","pages":""},"PeriodicalIF":0.0,"publicationDate":"2021-10-15","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"46098230","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Pub Date : 2021-10-15DOI: 10.24818/beman/2021.s.i.2-09
Ivana Marinović Matović, Andjela Lazarevic
Manufacturing companies in the Republic of Serbia had to react quickly to the changed business conditions during Covid-19 crisis, in order to adjust their businesses, as well as working conditions to the new circumstances. Since most of the employees in these companies cannot work remotely, maintaining production processes was challenged due to the restrictions imposed by the state and decreased demand for their products. New dynamic environment influenced differently various segments of manufacturing companies businesses, which affected companies business revenue and number and structure of its employees. This paper investigates the impact of Covid-19 on the manufacturing companies business revenue, and subsequently their employees and job retention schemes. It further explores the possibilities of effective crisis management in the Republic of Serbia, as well as readiness of manufacturing companies employees and management to adapt to the new working environment caused by the Covid-19 pandemic, in order to lessen its impact on the companies performance and profitability.
{"title":"BUSINESS REVENUE AND JOB RETENTION DURING COVID-19 CRISIS IN MANUFACTURING SECTOR IN SERBIA","authors":"Ivana Marinović Matović, Andjela Lazarevic","doi":"10.24818/beman/2021.s.i.2-09","DOIUrl":"https://doi.org/10.24818/beman/2021.s.i.2-09","url":null,"abstract":"Manufacturing companies in the Republic of Serbia had to react quickly to the changed business conditions during Covid-19 crisis, in order to adjust their businesses, as well as working conditions to the new circumstances. Since most of the employees in these companies cannot work remotely, maintaining production processes was challenged due to the restrictions imposed by the state and decreased demand for their products. New dynamic environment influenced differently various segments of manufacturing companies businesses, which affected companies business revenue and number and structure of its employees. This paper investigates the impact of Covid-19 on the manufacturing companies business revenue, and subsequently their employees and job retention schemes. It further explores the possibilities of effective crisis management in the Republic of Serbia, as well as readiness of manufacturing companies employees and management to adapt to the new working environment caused by the Covid-19 pandemic, in order to lessen its impact on the companies performance and profitability.","PeriodicalId":30801,"journal":{"name":"Business Excellence and Management","volume":" ","pages":""},"PeriodicalIF":0.0,"publicationDate":"2021-10-15","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"44185473","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Pub Date : 2021-10-15DOI: 10.24818/beman/2021.s.i.2-06
Thi Hoai Trinh Nguyen
The study aims to test the online training quality scale and examine the relationship between training quality, satisfaction, and loyalty of online students. The results of CFA analysis on a survey sample of 300 online students of public and non-public universities in Hanoi city. The online training quality scale includes five components: (1) quality of information systems (2) quality of faculty, (3) effectiveness of online learning, (4) student satisfaction, and (5) student loyalty. Furthermore, the results of SEM analysis show that the quality of the information system, the quality of the lecturers, and the effectiveness of online learning all have an indirect relationship to loyalty, and directly for satisfaction, and anthropological factors are time and place of residence affect learners satisfaction.
{"title":"QUALITY OF HIGHER EDUCATION ONLINE TRAINING, STUDENT SATISFACTION AND LOYALTY IN THE CONTEXT OF THE COVID-19 PANDEMIC. A VIETNAMESE PERSPECTIVE","authors":"Thi Hoai Trinh Nguyen","doi":"10.24818/beman/2021.s.i.2-06","DOIUrl":"https://doi.org/10.24818/beman/2021.s.i.2-06","url":null,"abstract":"The study aims to test the online training quality scale and examine the relationship between training quality, satisfaction, and loyalty of online students. The results of CFA analysis on a survey sample of 300 online students of public and non-public universities in Hanoi city. The online training quality scale includes five components: (1) quality of information systems (2) quality of faculty, (3) effectiveness of online learning, (4) student satisfaction, and (5) student loyalty. Furthermore, the results of SEM analysis show that the quality of the information system, the quality of the lecturers, and the effectiveness of online learning all have an indirect relationship to loyalty, and directly for satisfaction, and anthropological factors are time and place of residence affect learners satisfaction.","PeriodicalId":30801,"journal":{"name":"Business Excellence and Management","volume":" ","pages":""},"PeriodicalIF":0.0,"publicationDate":"2021-10-15","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"43508884","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
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