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Pengaruh Kualitas Pelayanan Dan Kepuasan Terhadap Loyalitas Pelanggan Wifi Indihome Pt. Telekomunikasi Indonesia Wilayah Sumatera Selatan 服务质量与满意度对印尼苏门答腊南部Wifi客户忠诚度的影响
Pub Date : 2022-10-21 DOI: 10.32524/jkb.v20i2.598
Rohmial Rohmial
The purpose of this study to examine the effect of service quality and satisfaction on customer loyalty P.T. IndiHome. The test was conducted on 83 people with non-probability sampling technique, while the sampling used incidental sampling using the Slovin formula. Calculations The analysis technique was performed using normality test, t test, F test, multiple linear regression and determination test. The results of this study indicate the quality of service and satisfaction is good but still need to improve the speed and accuracy in handling customer complaints. Simultaneously service quality and satisfaction have a positive and significant effect on customer loyalty at PT Telekomunikasi Indonesia (WITEL) South Sumatra, where the calculated F value = 74,588 with a significant value of 0.00 < 0.05. From the results of the study, the magnitude of the multiple linear regression equation is Y = 0.781+0.117X1+0.704X2+e   Keywords: Service Quality, Satisfaction, Customer Loyalty.
本研究旨在探讨服务品质与满意度对顾客忠诚度的影响。测试采用非概率抽样技术对83人进行,抽样采用斯洛文公式的偶然抽样。分析方法采用正态性检验、t检验、F检验、多元线性回归和决定检验。本研究结果显示,服务质素及满意度良好,但处理顾客投诉的速度及准确性仍有待提高。同时,服务质量和满意度对印尼电信公司(WITEL)南苏门答腊的顾客忠诚度有显著的正向影响,计算出F值= 74,588,显著值0.00 < 0.05。从研究结果来看,多元线性回归方程的量值为Y = 0.781+0.117X1+0.704X2+e。关键词:服务质量,满意度,顾客忠诚度。
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引用次数: 0
Membangun Kinerja Umkm Melalui Inovasi Keuangan 通过金融创新建立Umkm性能
Pub Date : 2022-10-21 DOI: 10.32524/jkb.v20i2.568
Muji Guarto, Ruby Thohary, Verawaty Verawaty
The purpose of this study is to explain the effect of financial innovation on the performance of MSMEs in the city of Palembang. This type of research is a quantitative study with an analysis unit of MSMEs in Palembang City, where the number of samples in this study were 100 respondents from a population of 20,648 MSME actors in the culinary sector in Palembang City. Sampling was carried out using the Probability Sampling method, with the Simple Random Sampling Technique. The analysis technique in this research is descriptive statistics and inferential statistics with Structural Equation Modeling (SEM) approach using lisrel software. The results of this study indicate that financial innovation has a significant positive effect on the performance of MSMEs. This means that the stronger the financial innovation carried out by MSME actors, the more they will improve and build a good and effective performance.
本研究的目的是解释金融创新对巨港市中小微企业绩效的影响。这种类型的研究是一项定量研究,具有巨港市中小微企业的分析单位,本研究中的样本数量为100名受访者,来自巨港市烹饪部门的20,648名中小微企业参与者。采用概率抽样方法,采用简单随机抽样技术进行抽样。本研究的分析技术是描述性统计和推理统计,采用结构方程建模(SEM)方法,使用lisrel软件。研究结果表明,金融创新对中小微企业绩效有显著的正向影响。这意味着,中小微企业主体开展金融创新的力度越强,其金融创新绩效就越好、越有效。
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引用次数: 1
Weak Form Efficiency of Cryptocurrency and Precious Metal Market in the Midst of Covid-19 Pandemic 新冠肺炎疫情中加密货币和贵金属市场的弱形式效率
Pub Date : 2022-05-31 DOI: 10.35143/jakb.v15i1.5329
Dilla Andharini, R. Robiyanto, H. Harijono
Logam mulia dan cryptocurrency merupakan salah satu instrumen investasi yang banyak dipilih pada masa pandemi Covid-19. Terdapat tiga jenis efisiensi pasar yaitu efisiensi bentuk lemah, semi-kuat, dan kuat, hal ini diungkapkan dalam hipotesis pasar efisien yang dikemukakan oleh Fama dalam beberapa karyanya. Efisien atau tidaknya sebuah pasar dapat diketahui dari return yang didapatkan oleh para pelaku pasar, pelaku pasar akan mendapatkan return yang wajar apabila berada di dalam pasar yang efisien. Penelitian ini bertujuan untuk mengetahui apakah pasar logam mulia dan cryptocurrency efisien pada bentuk lemah. Uji run test dan Augmented Dickey-Fuller digunakan untuk mengetahui keacakan pergerakan harga (random walk). Semakin acak (random) harga maka akan semakin efisien dalam bentuk lemah.Periode yang digunakan dalam penelitian ini adalah 1 Januari 2019 sampai dengan 30 Juni 2021. Hasil dari penelitian ini adalah, harga logam mulia berjalan secara acak selama pandemi Covid-19 yang dapat diartikan pasar logam mulia efisien dalam bentuk lemah.Sedangkan hasil uji return cryptocurrency menunjukkan bahwa pasar cryptocurrency tidak efisien dalam bentuk lemah di masa pandemi Covid-19. Investor dapat memilih emas sebagai instrumen investasi di masa pandemi karena nilainya yang stabil dan dinilai lebih aman daripada cryptocurrency.Kata kunci: mata uang kripto, efisiensi bentuk lemah, random walk
优秀的金属和加密货币是新冠肺炎疫情中众多精选的投资工具之一。市场效率有三种类型:弱型、半强型和强型,这体现在法玛在其一些著作中提出的效率市场假说中。无论一个市场是否从市场参与者获得的回报中可知,市场参与者在一个有效的市场上都会获得正常的回报。这项研究的目的是找出贵金属市场和加密货币在弱形式下是否有效。运行测试和增强Dickey Fuller用于确定随机行走。价格越随机,弱势群体的效率就越高。本研究使用的时间为2019年1月1日至2021年6月30日。这项研究的结果是,在新冠肺炎大流行期间,贵金属价格随机波动,贵金属市场可以有效地以疲软的形式诊断出这一点。而加密货币回报测试结果显示,在新冠肺炎大流行期间,加密货币市场以疲软的形式效率低下。投资者可以选择黄金作为疫情期间的投资工具,因为它的价值稳定,而且比加密货币更安全。关键词:加密货币眼,形态效率弱,随机游走
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引用次数: 0
Apakah Manajemen Laba dan Tipe Struktur Kepemilikan Institusional dapat Meningkatkan Nilai Perusahaan? 实验室管理与制度产权结构能否提升公司价值?
Pub Date : 2022-05-31 DOI: 10.35143/jakb.v15i1.4753
Ananta Prabowo
The purpose of this research is to empirically identify the influence of earnings management and corporate governance toward firm value. Good corporate governance is measured by two types of institutional ownership: long-term/pressure-resistance and short-term/pressure-sensitive. The purposive sampling method is being utilized to do sampling on property, real estate & building construction firms which are listed at the Indonesian Stock Exchange (IDX) for the period of five years (2016-2020). In accordance with the method is identified 53 firms that are suitable for the research with a total sample of 265 firm-years observasion. Weighted least square regression method is implemented to test hypothesizes. The result indicates that earnings management positivelyffect the firm value. In addition, market risk and sales growth able to increase firm value measured by Tobin’s Q ratio.
本研究的目的是实证研究盈余管理和公司治理对公司价值的影响。良好的公司治理是通过两种类型的机构所有权来衡量的:长期/抗压力和短期/压力敏感。有目的的抽样方法被用来对在印度尼西亚证券交易所(IDX)上市的房地产和建筑施工公司进行为期五年(2016-2020)的抽样。根据该方法确定了53家适合研究的企业,总样本为265家企业年观察。采用加权最小二乘回归方法对假设进行检验。结果表明,盈余管理对企业价值有正向影响。此外,市场风险和销售增长能够增加托宾Q比衡量的公司价值。
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引用次数: 2
The Effect of Ethical Leadership, Organizational Politics Perception, and Moral Courage on Internal Whistleblowing 道德领导、组织政治意识和道德勇气对内部举报的影响
Pub Date : 2022-05-31 DOI: 10.35143/jakb.v15i1.5314
Ilham Maulana Saud, Nida Shintya Maulida, I. Nazaruddin
This study examines the effect of ethical leadership on internal whistleblowing through organizational politics perception as a mediating variable. In addition, this study also investigates the role of moral courage as a moderating variable. This study was conducted at thelocal government in Tabalong Regency, South Kalimantan Province, Indonesia. The sample selection used the purposive sampling method, and a total of 267 valid responses were obtained as samples. The data were collected employing the questionnaire survey method. The data were then processed utilizing SEM-PLS through the SmartPLS 3.0 application. The study results found that ethical leadership had a direct or indirect positive effect on internal whistleblowing. Meanwhile, moral courage was not proven to moderate the negative relationship betweenorganizational politics perception and internal whistleblowing. This study also uncovered that organizational politics perception had a negative effect on internal whistleblowing. Implications of the assessment of factors that can affect the implementation of internal whistleblowing cancontribute to the development of science to the assessment and mitigation of social issues of fraud that occur in organizations,Keywords: Ethical Leadership, Organizational Politics Perception, Moral Courage, Internal Whistleblowing
本研究通过组织政治感知作为中介变量,考察了道德领导对内部告密的影响。此外,本研究还考察了道德勇气作为调节变量的作用。这项研究是在印度尼西亚南加里曼丹省Tabalong Regency的地方政府进行的。样本选择采用有目的的抽样方法,共获得267份有效回复作为样本。数据采用问卷调查法收集。然后通过SmartPLS 3.0应用程序利用SEM-PLS对数据进行处理。研究结果发现,道德领导力对内部举报有直接或间接的积极影响。同时,道德勇气并没有被证明能缓和组织政治认知与内部告密之间的负面关系。这项研究还发现,组织政治认知对内部告密有负面影响。对可能影响内部举报取消实施的因素的评估对评估和缓解组织中发生的欺诈社会问题的科学发展的影响,关键词:道德领导力,组织政治感知,道德勇气,内部举报
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引用次数: 0
Efek Digitalisasi Terhadap Akuntansi Manajemen 管理账户面临数字化效应
Pub Date : 2022-05-31 DOI: 10.35143/jakb.v15i1.5276
N. Fauziyyah
This paper is a literacy study with descriptive analysis method. This paper provides an overview of the effects of digitalization on management accounting in its implementation practice. The results illustrate that the effect of digitization does not only affect management accounting in terms of managing and reporting the internal conditions of a company or organization. The results obtained that the effect of digitization does not only affect management accounting in terms of managing and reporting the internal conditions of a company or organization, but it is broader. If companies want to make progress, then digital transformation in management accounting is needed and this can be realized with the influence of several factors. In practice, digitization of management accountants has an effect on the implementation of accounting that is more environmentally friendly (paperless), more integrated and fast through technology, real-time reporting, big data, cloud computing, blockchain, AI, and others. Changes in the world of education are also fundamental to carry out in order to prepare reliable prospective accountants who are ready to face digitalization. The education system has to adapt and progress in order to be able to create the nation's successors who are bright and better prepared for the challenges that exist.Keyword: Digitalization, Management Accounting, Accounting, Digital Era.
本文采用描述性分析方法进行识字研究。本文概述了数字化在管理会计实施实践中的作用。研究结果表明,数字化的影响不仅影响管理会计对公司或组织内部状况的管理和报告。研究结果表明,数字化的影响不仅在管理和报告公司或组织内部状况方面影响管理会计,而且影响范围更广。如果企业想要取得进步,那么管理会计的数字化转型是必要的,这可以在几个因素的影响下实现。在实践中,管理会计师的数字化通过技术、实时报告、大数据、云计算、区块链、人工智能等,对会计的实施产生了更环保(无纸化)、更集成、更快的影响。教育世界的变革也是实现这一目标的根本,以便为准备好面对数字化的可靠未来会计师做好准备。教育系统必须适应和进步,才能培养出聪明的国家接班人,并为应对现有挑战做好更好的准备。关键词:数字化,管理会计,会计,数字化时代。
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引用次数: 3
Model Prediksi Perubahan Anggaran Belanja Daerah Pada Kabupaten Kota di Kalimantan Selatan
Pub Date : 2022-05-31 DOI: 10.35143/jakb.v15i1.5296
Mochamad Novelsyah, Wahyudin Nor, R. Rasidah
This study aimed to examine and analyze the effect of Income Variance, Expenditure Variance, Financial Autonomy, and Surplus Accumulation on the prediction model of Regional Budget Changes in districts and cities in the province of South Kalimantan. The data used in this study is secondary data derived from reports on budget realization and regional expenditure budgets. The population in this study were all districts and cities in the province of South Kalimantan for the 2015-2019 period. The number of districts and cities in this study were 12 local governments with an observation period of five years. The data analysis technique used is multiple linear regression analysis using the SPSS Version 25 program. The test results show that the Income Variance, Expenditure Variance, and Accumulated Surplus significantly affect Changes in the Regional Budget. In contrast, the Financial Independence variable has no significant effect on Changes in the Regional Budget.
摘要本研究旨在检验与分析收入差异、支出差异、财政自主权与盈余累积对南加里曼丹省各市区域预算变动预测模型的影响。本研究使用的数据是来自预算实现和区域支出预算报告的二手数据。本研究中的人口是2015-2019年期间南加里曼丹省的所有地区和城市。本次研究的区市数量为12个地方政府,观察期为5年。使用的数据分析技术是使用SPSS版本25程序的多元线性回归分析。检验结果表明,收入差异、支出差异和累计盈余显著影响区域预算的变化。相比之下,财政独立性变量对地区预算的变化没有显著影响。
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引用次数: 1
Kompetensi Sumberdaya Manusia Memoderasi Hubungan Pemahaman SAP dan Penerapan SIA 人类的资源能力使理解树和应用关系受制于徒劳
Pub Date : 2022-05-31 DOI: 10.35143/jakb.v15i1.4799
Resmiyati Ansar, Rinto Syahdan, Iwan S. Seber
Penelitian ini bertujuan untuk mengukur pengaruh pemahaman standar akuntansi pemerintah dan penerapan system informasi akuntansi terhadap kualitas laporan keuangan pemerintah dengan kompetensi sebagai variabel pemoderasi. Metode yang digunakan dalam penelitian ini adalah penelitian deskriptif. Populasi dalam penelitian ini adalah bagian keuangan dan bendahara pada organisasi perangkat daerah di Kabupaten Kepulauan Sula. Data diolah dengan menggunakan Struktural Equation Model PLS. Hasil penelitian membuktikan bahwa pemahaman standar akuntansi pemerintah dan penerapan system infrormasi akuntansi serta kompetensi sumberdaya manusia berpengaruh secara signifikan terhadap kualitas laporan keuangan pemerintah daerah Kabupaten Kepulauan Sula. Kompetensi sumberdaya manusia merupakan variabel predictor yang memoderasi hubungan pemahaman standar akuntansi pemerintah dan penerapan sistem infrormasi akuntansi terhadap kualitas laporan keuangan pemerintah daerahKata kunci: Kompetensi, SAP, SIA, Kualitas Laporan Keuangan
本研究旨在以可预测性变量的能力来衡量政府会计标准理解和会计信息系统对政府财务报表质量的影响。本研究采用的方法是描述性研究。这项研究的人口是苏苏群岛区的一个区域设备组织的财务和财务主管。研究结果证明,理解政府会计标准和应用会计制度和人力资源能力对苏苏群岛区政府财务报表的质量有重大影响。人类资源能力是一种可预测性变量,它使政府会计标准关系的理解和区域政府财务报表质量的会计相互作用:能力、SAP、SIA、财务报表质量
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引用次数: 0
Faktor yang Mempengaruhi Minat Mahasiswa Akuntansi Menggunakan Software Akuntansi dalam Proses Pembelajaran 影响账户学生在学习过程中使用账户软件请求的因素
Pub Date : 2022-05-31 DOI: 10.35143/jakb.v15i1.5383
Fachroh Fiddin, Adrian Irnanda Pratama
Transformasi akuntansi era digital seperti automasi proses akuntansi yang transaksional seperti bookkeeping, data entry, dan periode tutup buku serta proses kerja dilingkungan akuntansi itu sendiri membutuhkan pengelolaan data yang besar dan kompleks serta cenderung monoton,oleh karena itu perlunya proses automasi dalam proses tersebut. Lebih lanjut kebutuhan atas sistem pelaporan akuntansi yang real time dan integrated reporting mengharuskan akuntan memiliki digital mindset dan mengasah digital competence dalam penguasaan software akuntansi. Penelitian ini melihat faktor yang mempengaruhi minat mahasiswa akuntansi menggunakan software akuntansi dalam proses pembelajaran. Variabel yang digunakan yaitu computer disquiet, computer attitude, computer self-efficacy dan kondisi yang memfasilitasi. Sampel penelitian merupakan mahasiswa yang pernah mengambil mata kuliah komputerakuntansi dan untuk mengumpulkan data, peneliti menggunakan kuesioner yang telah disebarkan. Hasil penelitian menunjukkan Computer Disquiet dan Computer.Attitude tidak berpengaruh terhadap minat mahasiswa dalam menggunakan software akuntansi dalam prosespembelajaran akuntansi. Sedangkan Computer ‘Self-Efficacy dan kondisi yang memfasilitasi pemakai berpengaruh terhadap minat mahasiswa menggunakan software akuntansi dalam proses pembelajaran akuntansi.Kata kunci: Computer Disquiet, Computer Attitude, Computer Self’-’Efficacy, Kondisi yangmemfasilitasi, Minat, Software akuntansi
数字时代账户的转型,如记账、数据录入、结账期等交易性会计流程的自动化,以及围绕账户本身的工作流程,需要庞大而复杂的数据管理和单调的趋势,因此需要该过程中的自动化流程。对实时和综合会计报告系统的进一步需求要求会计师具有数字化思维,并验证会计软件控制方面的数字化能力。本研究考察了影响会计专业学生在学习过程中使用会计软件兴趣的因素。使用的变量是令人不安的计算机、计算机态度、计算机自我效能感和促进条件。研究样本是曾经考过计算机会计的大学生,为了收集数据,研究人员采用了传播凝聚的方法。研究结果表明,在会计学习过程中,计算机不安静和计算机态度对学生使用会计软件的兴趣没有影响。而计算机的自我效能和方便用户的条件影响着学生在学习会计的过程中使用会计软件的兴趣。关键词:计算机不安静,计算机态度,计算机自我效能,便利条件,Minat,软件会计
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引用次数: 0
Pemahaman UMKM Terhadap Laporan Keuangan UMKM对财务报表的了解
Pub Date : 2022-05-31 DOI: 10.35143/jakb.v15i1.5216
Trismayarni Elen, Suci Ariska
Penelitian ini bertujuan untuk menganalisa pengaruh ukuran usaha, lama usaha, pengalaman usaha dan jenjang pendidikan terhadap pemahaman laporan keuangan. Teknik pengambilan sampel menggunakan teknik accidental sampling dan sampel yang digunakan sebanyak 103 usaha kuliner skala UMKM yang tergabung dalam mitra Go-Food untuk wilayah DKI Jakarta. Penelitian ini menggunakan data primer dari kuesioner. Dalam pengujian hipotesa menggunakan regresi berganda. Hasil penelitian menunjukan bahwa ukuran usaha dan jenjang pendidikan secara parsial berpengaruh positif signifikan terhadap pemahaman UMKM tentang laporan keuangan. Sedangkan lama usaha dan pengalaman usaha secara parsial tidak berpengaruh positif dan signifikan terhadap pemahaman UMKM tentang laporan keuangan.
本研究旨在分析企业规模、长期业务、商业经验和长期教育对财务报告理解的影响。在雅加达DKI地区的Go Food合作伙伴中,使用随机抽样技术的抽样技术和使用高达103 UMKM规模烹饪的样本相结合。这项研究使用了凝聚论者的原始数据。在使用双重回归的假设测试中。研究表明,教育的规模和长度在一定程度上对UMKM对财务报告的理解有着显著的积极影响。虽然长期的努力和经验在一定程度上对UMKM对财务报告的理解没有产生积极和重大的影响。
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引用次数: 0
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Jurnal Akuntansi Keuangan dan Bisnis
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