Pub Date : 1900-01-01DOI: 10.4018/978-1-7998-7297-9.ch069
V. Formunyuy, De WetLizette
The purpose of this study was to determine the conformance levels of government websites in Sub-Saharan Africa (SSA) to Web Content Accessibility Guidelines (WCAG) 2.0 and examine which macro factors influenced the accessibility these websites. The findings indicated that the majority of government websites in SSA still had a long way to go to become accessible based on the WCAG 2.0 standards. None of the 217 government websites examined adhered to all the WCAG 2.0 guidelines. Cross country analysis showed that there are three macro factors influencing e-government accessibility in SSA, namely Human Development Index (HDI), Corruption Perception Index (CPI), and percentage of the active population (15-64 years). Countries with high HDI levels and low CPI levels tend to have websites with fewer accessibility errors, while those for countries with high percentage of the active population have more accessibility errors.
{"title":"Determining the Accessibility of e-Government Websites in Sub-Saharan Africa Against WCAG 2.0 Standard","authors":"V. Formunyuy, De WetLizette","doi":"10.4018/978-1-7998-7297-9.ch069","DOIUrl":"https://doi.org/10.4018/978-1-7998-7297-9.ch069","url":null,"abstract":"The purpose of this study was to determine the conformance levels of government websites in Sub-Saharan Africa (SSA) to Web Content Accessibility Guidelines (WCAG) 2.0 and examine which macro factors influenced the accessibility these websites. The findings indicated that the majority of government websites in SSA still had a long way to go to become accessible based on the WCAG 2.0 standards. None of the 217 government websites examined adhered to all the WCAG 2.0 guidelines. Cross country analysis showed that there are three macro factors influencing e-government accessibility in SSA, namely Human Development Index (HDI), Corruption Perception Index (CPI), and percentage of the active population (15-64 years). Countries with high HDI levels and low CPI levels tend to have websites with fewer accessibility errors, while those for countries with high percentage of the active population have more accessibility errors.","PeriodicalId":325408,"journal":{"name":"Research Anthology on Digital Transformation, Organizational Change, and the Impact of Remote Work","volume":"134 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"1900-01-01","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"130675113","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Pub Date : 1900-01-01DOI: 10.4018/978-1-5225-5781-4.CH008
Jurgen Janssens
Companies are either international by nature, either their workforce is, or business dynamics and agile optimization create an extended web making it international. This obliges managers to gear up for the needs of this evolving DNA. This is especially the case in strategy critical project portfolio contexts focusing on organizational change, process transformation, or roll-out of headquarter-driven products/services. This chapter will address the required hard and soft assets: integrating the cultural essence and maturity of the ecosystem, combining experience with a pragmatic approach, and being dedicated to continuous shaping of collaborations. Additional focus will be set on managing in the digital age. To give more depth to the tangible value, different real-life cases will be integrated. Together, the theoretical insights and the empirical examples will offer a big picture view that will benefit the management of hybrid portfolios in geographically blended environments.
{"title":"Managing and Shaping Change in International Projects","authors":"Jurgen Janssens","doi":"10.4018/978-1-5225-5781-4.CH008","DOIUrl":"https://doi.org/10.4018/978-1-5225-5781-4.CH008","url":null,"abstract":"Companies are either international by nature, either their workforce is, or business dynamics and agile optimization create an extended web making it international. This obliges managers to gear up for the needs of this evolving DNA. This is especially the case in strategy critical project portfolio contexts focusing on organizational change, process transformation, or roll-out of headquarter-driven products/services. This chapter will address the required hard and soft assets: integrating the cultural essence and maturity of the ecosystem, combining experience with a pragmatic approach, and being dedicated to continuous shaping of collaborations. Additional focus will be set on managing in the digital age. To give more depth to the tangible value, different real-life cases will be integrated. Together, the theoretical insights and the empirical examples will offer a big picture view that will benefit the management of hybrid portfolios in geographically blended environments.","PeriodicalId":325408,"journal":{"name":"Research Anthology on Digital Transformation, Organizational Change, and the Impact of Remote Work","volume":"9 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"1900-01-01","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"121664380","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Pub Date : 1900-01-01DOI: 10.4018/978-1-5225-5975-7.CH006
María Antonia Agúndez-Soriano, A. Cuevas-Cerveró
The development of information and communication technologies (ICT), especially the internet, means that not all the population has the same opportunities of access and use of these technologies or the training necessary to use them effectively. These technologies are producing socio-economic transformations. They also bring about important changes in the way they work, communicate, behave, and socialize. All these changes constitute a factor of social exclusion and have led to the emergence of the so-called digital divide (BD). This BD has accentuated the social gap and has contributed to the fact that certain population groups, such as female inmates, are considered to be “socially excluded” or “excluded digital,” and in the case of these female inmates the gender gap would also be present. The authors presented results of the analysis carried out to know the policies, projects, and programs that are being carried out both in Europe and in Spain in the field of informational and digital literacy for social and labor inclusion, as well as equality and gender policies.
{"title":"Policies Information Literacy, Equality, and Gender","authors":"María Antonia Agúndez-Soriano, A. Cuevas-Cerveró","doi":"10.4018/978-1-5225-5975-7.CH006","DOIUrl":"https://doi.org/10.4018/978-1-5225-5975-7.CH006","url":null,"abstract":"The development of information and communication technologies (ICT), especially the internet, means that not all the population has the same opportunities of access and use of these technologies or the training necessary to use them effectively. These technologies are producing socio-economic transformations. They also bring about important changes in the way they work, communicate, behave, and socialize. All these changes constitute a factor of social exclusion and have led to the emergence of the so-called digital divide (BD). This BD has accentuated the social gap and has contributed to the fact that certain population groups, such as female inmates, are considered to be “socially excluded” or “excluded digital,” and in the case of these female inmates the gender gap would also be present. The authors presented results of the analysis carried out to know the policies, projects, and programs that are being carried out both in Europe and in Spain in the field of informational and digital literacy for social and labor inclusion, as well as equality and gender policies.","PeriodicalId":325408,"journal":{"name":"Research Anthology on Digital Transformation, Organizational Change, and the Impact of Remote Work","volume":"16 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"1900-01-01","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"124101716","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Pub Date : 1900-01-01DOI: 10.4018/978-1-7998-7297-9.ch094
B. Galli
Maturity models seek to enhance a business with the passage of time. The purpose is to attain a competitive advantage. Various maturity models are accessible, including the continuous improvement maturity model (CIMM). The model offers outstanding techniques and practice models in addition to tools, skill sets, and a proper mindset to process improvement. This article analyzes the need for Continuous Improvement Maturity Models in a company. Hence, the current maturity of a company cannot be indicated by this model. There is a need for progress and knowledge to combine and improve the company's level of maturity. The model assessment refers to an instrument that is research-based and assists the users to set a goal assessment of the maturity level. The purpose of designing this model is for it to be utilized by any manufacturing company. A series of repetitive phases are required by this instrument, and its moderations and validation are based on various case-studies and semi-structured interviews conducted with experts.
{"title":"Continuous Improvement Maturity Models","authors":"B. Galli","doi":"10.4018/978-1-7998-7297-9.ch094","DOIUrl":"https://doi.org/10.4018/978-1-7998-7297-9.ch094","url":null,"abstract":"Maturity models seek to enhance a business with the passage of time. The purpose is to attain a competitive advantage. Various maturity models are accessible, including the continuous improvement maturity model (CIMM). The model offers outstanding techniques and practice models in addition to tools, skill sets, and a proper mindset to process improvement. This article analyzes the need for Continuous Improvement Maturity Models in a company. Hence, the current maturity of a company cannot be indicated by this model. There is a need for progress and knowledge to combine and improve the company's level of maturity. The model assessment refers to an instrument that is research-based and assists the users to set a goal assessment of the maturity level. The purpose of designing this model is for it to be utilized by any manufacturing company. A series of repetitive phases are required by this instrument, and its moderations and validation are based on various case-studies and semi-structured interviews conducted with experts.","PeriodicalId":325408,"journal":{"name":"Research Anthology on Digital Transformation, Organizational Change, and the Impact of Remote Work","volume":"14 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"1900-01-01","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"130446049","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Pub Date : 1900-01-01DOI: 10.4018/978-1-7998-7297-9.ch019
Lourdes Moreno, Paloma Martínez
Barriers to web accessibility exist that deny the rights of people with disabilities to access content on public sector websites even though equal access is mandatory on e-government websites in most countries. In order to achieve web accessibility, specific standards and technology are essential for ensuring compliance with accessibility laws. In order to support the implementation of accessibility standards facilitating compliance with laws and methodological approaches exist which can play an important role in making e-government websites more accessible. The purpose of this article is to present the regulatory framework regarding accessibility, a survey of the technology and a proposal of good practices concerning technology which evaluates accessibility as a support resource. Recently, standards have been updated which make compliance with accessibility standards mandatory in the upcoming years. Faced with this situation, this work provides support resources to this new regulatory framework such as approaches to accessibility monitoring and evaluation technology.
{"title":"Accessibility Compliance for E-Government Websites","authors":"Lourdes Moreno, Paloma Martínez","doi":"10.4018/978-1-7998-7297-9.ch019","DOIUrl":"https://doi.org/10.4018/978-1-7998-7297-9.ch019","url":null,"abstract":"Barriers to web accessibility exist that deny the rights of people with disabilities to access content on public sector websites even though equal access is mandatory on e-government websites in most countries. In order to achieve web accessibility, specific standards and technology are essential for ensuring compliance with accessibility laws. In order to support the implementation of accessibility standards facilitating compliance with laws and methodological approaches exist which can play an important role in making e-government websites more accessible. The purpose of this article is to present the regulatory framework regarding accessibility, a survey of the technology and a proposal of good practices concerning technology which evaluates accessibility as a support resource. Recently, standards have been updated which make compliance with accessibility standards mandatory in the upcoming years. Faced with this situation, this work provides support resources to this new regulatory framework such as approaches to accessibility monitoring and evaluation technology.","PeriodicalId":325408,"journal":{"name":"Research Anthology on Digital Transformation, Organizational Change, and the Impact of Remote Work","volume":"63 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"1900-01-01","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"133964375","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Pub Date : 1900-01-01DOI: 10.4018/978-1-7998-7297-9.ch099
Manish Gupta
The main objectives of this chapter are to define liquid workforce, describe its characteristics, and outline its implications. This chapter would help readers understand the need for studying liquid workforce and appreciate its importance in the contemporary world. Moreover, it provides a detailed outline of the ways and means that organizations can use to build such a workforce. It highlights the steps an organization can take to enhance the effectiveness of its liquid workforce. In addition, it explores certain best practices in the industry to illustrate how well the fluidity of the workforce can be managed without compromising on organizational goals.
{"title":"Liquid Workforce","authors":"Manish Gupta","doi":"10.4018/978-1-7998-7297-9.ch099","DOIUrl":"https://doi.org/10.4018/978-1-7998-7297-9.ch099","url":null,"abstract":"The main objectives of this chapter are to define liquid workforce, describe its characteristics, and outline its implications. This chapter would help readers understand the need for studying liquid workforce and appreciate its importance in the contemporary world. Moreover, it provides a detailed outline of the ways and means that organizations can use to build such a workforce. It highlights the steps an organization can take to enhance the effectiveness of its liquid workforce. In addition, it explores certain best practices in the industry to illustrate how well the fluidity of the workforce can be managed without compromising on organizational goals.","PeriodicalId":325408,"journal":{"name":"Research Anthology on Digital Transformation, Organizational Change, and the Impact of Remote Work","volume":"1 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"1900-01-01","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"129415580","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Pub Date : 1900-01-01DOI: 10.4018/978-1-5225-7712-6.CH004
I. Oncioiu, D. Mândricel
This chapter presents a new perspective on processes of change and adaptation to changes in Albanian telecommunications companies in order to maintain their position on the market. The objective of organizational changes, as a continuous process of experimentation and adaptation, is to correlate the capacities of an adaptation company to the business environment. The results of the study have shown that successful management of change is important for the survival and success of any company in the current environment in Albania. To take advantage of the benefits of organizational change stimulated mainly through innovation, companies need to think, act holistically, and make multi-level changes.
{"title":"Reflections on the Effect of Organizational Restructuring","authors":"I. Oncioiu, D. Mândricel","doi":"10.4018/978-1-5225-7712-6.CH004","DOIUrl":"https://doi.org/10.4018/978-1-5225-7712-6.CH004","url":null,"abstract":"This chapter presents a new perspective on processes of change and adaptation to changes in Albanian telecommunications companies in order to maintain their position on the market. The objective of organizational changes, as a continuous process of experimentation and adaptation, is to correlate the capacities of an adaptation company to the business environment. The results of the study have shown that successful management of change is important for the survival and success of any company in the current environment in Albania. To take advantage of the benefits of organizational change stimulated mainly through innovation, companies need to think, act holistically, and make multi-level changes.","PeriodicalId":325408,"journal":{"name":"Research Anthology on Digital Transformation, Organizational Change, and the Impact of Remote Work","volume":"10 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"1900-01-01","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"128411956","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Pub Date : 1900-01-01DOI: 10.4018/978-1-5225-8476-6.CH019
C. Glahn
The digital transformation has reached higher education and many faculty members find teaching in the digital environment hard. A key question for educational institutions is whether the uptake of blended learning within their digitization strategies matches the pace of technological innovation. This chapter discusses a model for monitoring the progress of educational digitization that has been in use throughout four years at HTW Chur, Switzerland. The model connects technologies to practices rather than abstracting technologies from them. This helps identifying performance indicators in campus-wide information systems for understanding the diffusion of technology uses among the faculty, and it helps categorizing new technologies towards their organizational innovation potential. The combined use of these performance indicators with the model supports tailoring faculty development activities for digitization strategies that are based on the actual development needs within the institution.
{"title":"Measuring the Digital Transformation of Education and Teaching","authors":"C. Glahn","doi":"10.4018/978-1-5225-8476-6.CH019","DOIUrl":"https://doi.org/10.4018/978-1-5225-8476-6.CH019","url":null,"abstract":"The digital transformation has reached higher education and many faculty members find teaching in the digital environment hard. A key question for educational institutions is whether the uptake of blended learning within their digitization strategies matches the pace of technological innovation. This chapter discusses a model for monitoring the progress of educational digitization that has been in use throughout four years at HTW Chur, Switzerland. The model connects technologies to practices rather than abstracting technologies from them. This helps identifying performance indicators in campus-wide information systems for understanding the diffusion of technology uses among the faculty, and it helps categorizing new technologies towards their organizational innovation potential. The combined use of these performance indicators with the model supports tailoring faculty development activities for digitization strategies that are based on the actual development needs within the institution.","PeriodicalId":325408,"journal":{"name":"Research Anthology on Digital Transformation, Organizational Change, and the Impact of Remote Work","volume":"1 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"1900-01-01","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"129033787","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Pub Date : 1900-01-01DOI: 10.4018/978-1-7998-7297-9.ch034
Yan Wang, Zhensen Wu
Using the large amount of data collected by mobile operators to evaluate network performance and capacity is a promising approach developed in the recent last years. One of the challenge is to study network accessibility, based on statistical models and analytics. In particular, one aim is to identify when mobile network becomes congested, reducing accessibility performance for users. In this paper, a new analytic methodology to evaluate wireless network accessibility performance through traffic measurements is provided. The procedure is based on ensemble clustering of network cells and on regression models. It leads to identification of zones where the accessibility remains high. Numerical results show efficiency and relevance of the suggested methodology.
{"title":"Evaluating Wireless Network Accessibility Performance via Clustering-Based Model","authors":"Yan Wang, Zhensen Wu","doi":"10.4018/978-1-7998-7297-9.ch034","DOIUrl":"https://doi.org/10.4018/978-1-7998-7297-9.ch034","url":null,"abstract":"Using the large amount of data collected by mobile operators to evaluate network performance and capacity is a promising approach developed in the recent last years. One of the challenge is to study network accessibility, based on statistical models and analytics. In particular, one aim is to identify when mobile network becomes congested, reducing accessibility performance for users. In this paper, a new analytic methodology to evaluate wireless network accessibility performance through traffic measurements is provided. The procedure is based on ensemble clustering of network cells and on regression models. It leads to identification of zones where the accessibility remains high. Numerical results show efficiency and relevance of the suggested methodology.","PeriodicalId":325408,"journal":{"name":"Research Anthology on Digital Transformation, Organizational Change, and the Impact of Remote Work","volume":"1 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"1900-01-01","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"128823484","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Pub Date : 1900-01-01DOI: 10.4018/978-1-5225-6155-2.CH017
Filippo Ferrari
This chapter aims to present the obstacles both scholars and practitioners must overcome in facing organizational change. Indeed, too often practitioners lack any rigorous evidence-based background and rely on their previous experience and common sense. At the same time, scholars too often work in a very separated academic world, thus ignoring the actual problems that professionals face in actual firms. Being both a scholar and a practitioner, the author highlights the common challenges likely to be faced by change agents when facilitating organizational change: recognizing the readiness of the involved people to change, their skill mismatch, their previous change history, and the level of cynicism. A fully reflective change agent must consider these factors in designing and implementing an evidence-based organizational change and development (EBOCD) initiative and change agency process if he or she wishes to achieve positive outcomes both from the organizational and the involved people's point of view.
{"title":"Facing Organizational Change","authors":"Filippo Ferrari","doi":"10.4018/978-1-5225-6155-2.CH017","DOIUrl":"https://doi.org/10.4018/978-1-5225-6155-2.CH017","url":null,"abstract":"This chapter aims to present the obstacles both scholars and practitioners must overcome in facing organizational change. Indeed, too often practitioners lack any rigorous evidence-based background and rely on their previous experience and common sense. At the same time, scholars too often work in a very separated academic world, thus ignoring the actual problems that professionals face in actual firms. Being both a scholar and a practitioner, the author highlights the common challenges likely to be faced by change agents when facilitating organizational change: recognizing the readiness of the involved people to change, their skill mismatch, their previous change history, and the level of cynicism. A fully reflective change agent must consider these factors in designing and implementing an evidence-based organizational change and development (EBOCD) initiative and change agency process if he or she wishes to achieve positive outcomes both from the organizational and the involved people's point of view.","PeriodicalId":325408,"journal":{"name":"Research Anthology on Digital Transformation, Organizational Change, and the Impact of Remote Work","volume":"89 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"1900-01-01","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"116225621","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
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