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Research Anthology on Digital Transformation, Organizational Change, and the Impact of Remote Work最新文献

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Telework and People with Disabilities 远程办公和残疾人
R. Bosua, Marianne Gloet
People with disabilities face unique challenges to access work and participate in a work culture and environment. The increasing uptake of telework is promising from a digital inclusion perspective for people with disabilities. This qualitative study explored barriers and problems of including people with disabilities through telework in Australia. The study focused on management and worker perspectives and findings indicate that both parties face unique challenges to accommodate and include people with disabilities in telework arrangements. Worker barriers to access telework relate to management attitudes, physical and infrastructure problems, social isolation misconceptions, lack of management trust, insufficient telework opportunities and inadequate management knowledge of IT support and reasonable adjustment for people with disabilities. Management issues involve cultural intolerance towards diversity and disability in general, as well as a lack of policies and processes that create a supportive environment for people with disabilities who wish to telework.
残疾人在获得工作和参与工作文化和环境方面面临着独特的挑战。从数字包容的角度来看,越来越多的残疾人采用远程办公是有希望的。本定性研究探讨了澳大利亚通过远程办公将残疾人纳入工作的障碍和问题。该研究侧重于管理层和员工的观点,研究结果表明,双方都面临着在远程工作安排中容纳残疾人士的独特挑战。工人使用远程工作的障碍涉及管理态度、物理和基础设施问题、社会孤立、误解、缺乏管理层信任、远程工作机会不足以及对信息技术支持和残疾人合理调整的管理知识不足。管理问题涉及对多样性和残疾的文化不容忍,以及缺乏为希望远程工作的残疾人创造支持性环境的政策和程序。
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引用次数: 0
Integration of ICTs in Radio Programs (II-RP) for Environmental Awareness for Peasant Farmers of Rural Zambia 资讯通讯科技融入广播节目(II-RP),提升赞比亚农村农民的环保意识
Tracy Chisanga, J. Mbale
The radio was the most and only reliable media capable of disseminating remedial information for methods of curing and preventing the outbreak of animal and crop diseases. However, this mode of media faced the challenges of majority of peasant farmers not owning radios, and as a result, they did not access such services. In addition, the distance among the peasant farmers hindered people sharing such resources. Nevertheless, the mushrooming owning of mobile phones by the majority of peasant farmers made information sharing possible. It was in view of that that the integration of ICTs on radio programs, in this work abbreviated as II-RP, was envisaged to disseminate remedial information to peasant farmers in remote areas of Zambia. The II-RP, a mobile built system, allowed farmers and agriculture officers to share the awareness information and sensitization of methods of farming.
无线电是能够传播关于治疗和预防动物和作物疾病爆发方法的补救信息的最可靠和唯一的媒介。然而,这种媒体模式面临着大多数农民没有收音机的挑战,因此他们无法获得这种服务。此外,农民之间的距离阻碍了人们共享这些资源。然而,大多数农民迅速拥有移动电话使信息共享成为可能。有鉴于此,设想将信通技术纳入无线电节目,在这项工作中简称为II-RP,以便向赞比亚偏远地区的农民传播补救资料。II-RP是一个移动建造系统,允许农民和农业官员分享对耕作方法的认识信息和敏感性。
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引用次数: 1
Are Managers Making the Right Choice? 管理者是否做出了正确的选择?
Hyojeong Kim, C. Suh
Smart work has been credited with providing flexible supply capabilities to meet customer demands in service businesses operations. Effective operations of smart work need huge investment of technologies implementations. The authors use Delphi techniques and survey method to identify implementation factors of importance of home-based work which is a representative type of smart work. Seven technologies were identified to be important (Knowledge Management, Real-time monitoring, Remote IT assist, Online testing, Online training, Workforce management, Agent performance management technologies). Different from general expectations, control-based technologies were found not to have positive effects, but support-based technologies to have positive effects to the performance. Smart work technologies in service business affect employees' job satisfaction, and further retention of remote agents. Careful planning of how to implement technologies for smart work is needed in service business in order to identify the best working environment design.
智能工作被认为提供了灵活的供应能力,以满足服务企业运营中的客户需求。智能工作的有效运行需要大量的技术投入。运用德尔菲法和问卷调查法,对具有代表性的智能工作类型——居家办公的重要实施因素进行了分析。7项技术被认为是重要的(知识管理、实时监控、远程IT协助、在线测试、在线培训、劳动力管理、代理绩效管理技术)。与一般预期不同的是,基于控制的技术对绩效没有积极影响,而基于支持的技术对绩效有积极影响。服务行业的智能工作技术影响了员工的工作满意度,并进一步影响了远程座席的保留。服务行业需要仔细规划如何实施智能工作技术,以确定最佳的工作环境设计。
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引用次数: 0
Design Solutions Guided by User Behavior 以用户行为为导向设计解决方案
M. Elhussein
Tagging systems design is often neglected despite the fact that most system designers agree on the importance of tagging. They are viewed as part of a larger system which receives most of the attention. There is no agreed method when it comes to either analyzing existing tagging systems or designing new ones. There is a need to establish a well-structured design process that can be followed to create tagging systems with a purpose. This chapter uses practical inquiry methodology to generate a general framework that can be applied to analyze tagging systems and proceeds to suggest a design process that can be followed to create new tagging systems. Existing user behavior while tagging is the main guide for the methodology.
标签系统的设计经常被忽视,尽管事实上,大多数系统设计师同意标签的重要性。他们被视为一个更大的系统的一部分,受到了大部分的关注。当涉及到分析现有的标签系统或设计新的标签系统时,没有统一的方法。有必要建立一个结构良好的设计过程,可以遵循它来创建有目的的标签系统。本章使用实用的查询方法来生成一个可以应用于分析标签系统的一般框架,并继续建议一个可以遵循的设计过程来创建新的标签系统。现有的用户标记行为是该方法的主要指导。
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引用次数: 0
Coworking Spaces and the Transcendence of Social Innovation Knowledge in the Smart Territory 共享办公空间与智慧领域社会创新知识的超越
G. Larios-Hernández, Alberto Borbolla-Albores
Smart territories favor social entrepreneurship, which develops in a collaborative effort requiring networking and skilled facilitation. Coworking spaces (CWS) advance as mediating organizations that bring together entrepreneurial communities in smart territories. This chapter develops a practical framework for knowledge dissemination in CWS. It bases this framework on the analysis of three spatial characteristics that allow for the assessment of the knowledge transcendence originating in CWS, namely, physical, social, and informational spaces. To test this framework, the authors analyze the Roma-Norte corridor in Mexico City, whose results indicate the presence of two models: one constituted of private organizations that place collaboration as a secondary value, subject to their office rental services, and an umbrella model that clusters other social innovation facilitators that transcend their territorial strip. This latter meta-space model expresses positive effects in terms of knowledge spillover, suggesting the concentrated bottom-up construction process of a smart territory.
聪明的地区支持社会创业,这是一种需要网络和熟练的促进的协作努力。联合办公空间(CWS)作为中介组织,将智能地区的创业社区聚集在一起。本章发展了一个实用的知识传播框架。这一框架的基础是对物理空间、社会空间和信息空间这三个空间特征的分析,这三个空间特征可以用来评估源自CWS的知识超越。为了验证这一框架,作者分析了墨西哥城的罗马-北走廊,其结果表明存在两种模式:一种是由私人组织组成的,将合作作为次要价值,受其办公室租赁服务的约束;另一种是由其他超越其地域界限的社会创新促进者组成的伞形模式。后一种元空间模型在知识溢出方面表现出积极的效应,表明智能领土的构建过程是集中的自下而上。
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引用次数: 0
Domestication of Telecentres by Malawian Rural Women 马拉维农村妇女对远程中心的驯化
ChigonaWallace, KaponderaSellina Khumbo
The potential of telecentres to bridge the digital divide can only be realised when their services are appropriated by all groups in the community. Previous studies show that in Malawi only a few women use telecentres. This article used Domestication Theory to explain the processes through which women in rural Malawi encounter technologies, deal with them and integrate them into their lives. Data was obtained via interviews with women (both users and non-users) and a Telecentre Manager. The study shows that: i) commodification was influenced mainly by word of mouth; ii) the women who appropriated the Telecentre used it for instrumental and hedonic purposes; iii) the appropriation was influenced by convenience, compatibility with the needs of women and perceived usefulness of the Telecentre; and iv) non-use was due to lack of awareness, illiteracy, limited financial resources, cultural roles and perceptions about the telecentres. The findings could help policymakers in maximising use of telecentres among women.
只有当社区中所有群体都使用远程中心的服务时,才能发挥其弥合数字鸿沟的潜力。先前的研究表明,在马拉维只有少数妇女使用远程中心。本文运用驯化理论来解释马拉维农村妇女遇到技术、处理技术并将其融入生活的过程。数据是通过对妇女(用户和非用户)和一名电信中心经理的访谈获得的。研究表明:1)商品化主要受口碑影响;(ii)占有电信中心的妇女将其用于工具性和享乐目的;(三)拨款受到便利、符合妇女需要和人们认为电信中心有用等因素的影响;不使用是由于缺乏认识、文盲、财政资源有限、文化角色和对远程中心的看法。这些发现可以帮助决策者最大限度地利用妇女远程中心。
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引用次数: 1
The Flexibility of the Workplace and Working Time 工作场所和工作时间的灵活性
B. Skowron-Mielnik, Grzegorz Wojtkowiak
Organisations are more and more interested in ensuring flexibility of working time and space for their employees. This approach is enforced both by labour market volatility and company strategic plans, e.g. relocation. However, employers begin to realise that employees' flexibility is limited. While the reasons behind it might be objective (lack of legal regulations, commuting expenses), in some cases it is the employees' personal views that stand in the way. In such situation the company is much more limited in its attempts to offer a greater flexibility to its workforce. The research problem that arises here is as follows: is it possible to define the characteristics and situations in which employees are willing to accept flexible conditions of working time and space? Therefore, the aim of the study is to indicate how to increase work flexibility on the side of employees. The study focuses on four areas, i.e. changing the place of residence due to work, frequent business trips, long commuting and flexible work arrangements.
组织越来越关注确保员工工作时间和空间的灵活性。这种方法受到劳动力市场波动和公司战略计划(如搬迁)的双重影响。然而,雇主们开始意识到员工的灵活性是有限的。虽然背后的原因可能是客观的(缺乏法律规定,通勤费用),但在某些情况下,是员工的个人观点阻碍了这一过程。在这种情况下,公司在为员工提供更大灵活性方面的努力要有限得多。这里产生的研究问题是:是否有可能定义员工愿意接受灵活的工作时间和空间条件的特征和情况?因此,本研究的目的是指出如何增加员工的工作灵活性。研究的重点是四个方面,即因工作而改变居住地、频繁出差、通勤时间长和灵活的工作安排。
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引用次数: 0
The Transformation of the Public Administration in the Multi-Level Governance Era 多层次治理时代公共行政的转型
Elif Yucebas
The speed of transformation and development in information and communication technologies is an important fact triggering the restructuring process of public administration. The developing countries have become integrated into this process through public administration reform methods presented by international institutions. Transfer of information and communication technologies have become important for modernizing public administration organizations of developing countries and adapting them to the global system. In multilevel governance, use and implementation of the information technologies enabling network structuring between institutions have a particular importance. In this sense, the purpose of this study is to present the process followed by Turkey for adapting information and communication technologies to public administration organization and provision of public services in the frame of a multilevel governance approach.
信息和通信技术的变革和发展速度是引发公共行政改革进程的一个重要事实。通过国际机构提出的公共行政改革方法,发展中国家已融入这一进程。信息和通信技术的转让对于发展中国家的公共行政组织的现代化和使它们适应全球系统已变得十分重要。在多层治理中,使用和实施使机构之间的网络结构成为可能的信息技术具有特别重要的意义。从这个意义上说,本研究的目的是介绍土耳其在多层次管理办法的框架内使信息和通信技术适应公共行政组织和提供公共服务所遵循的进程。
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引用次数: 0
Capability Demands of Digital Service Innovation 数字化服务创新的能力需求
Jo Coldwell-Neilson, Trudi Cooper, Nick Patterson
This chapter explores the demands that digital service innovation places on those stakeholders who use the digital service through three lenses: workers and workplace, digital literacy, and, finally, digital education. The chapter includes an overview of digital service innovation. The impact of digital services generally is explored from the perspective of the workforce and the future of work developing an argument for the need for ongoing upskilling in the digital space. The skills required in the age of digital disruption are explored, and a definition and general understanding of what digital literacy entails is presented. Finally, the opportunities for education in digital environments are explored through three vignettes which illustrate different opportunities for upskilling and retraining. The chapter highlights adaptations required in socio-political environments, education and training, and curricula to allow digital service innovations to achieve the expected benefits.
本章通过三个角度探讨了数字服务创新对使用数字服务的利益相关者的要求:工人和工作场所,数字素养,最后是数字教育。本章包括对数字服务创新的概述。数字服务的影响通常是从劳动力和未来工作的角度来探讨的,这就需要在数字空间中不断提高技能。探讨了数字颠覆时代所需的技能,并提出了数字素养需要的定义和一般理解。最后,通过三个小插曲探讨了数字环境中的教育机会,这些小插曲说明了提高技能和再培训的不同机会。本章强调了在社会政治环境、教育和培训以及课程中需要进行的调整,以使数字服务创新能够实现预期的效益。
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引用次数: 1
Structural Change Management for Sustainable SME Development 结构变革管理促进中小企业可持续发展
Robert M. Molnar
This chapter addresses several approaches in investigation of the SME life cycles, particularly in respect to the structure, functions and behavior of these businesses. Once SMEs have been established they start to change both their structure and behavior. In fact, it could be stated that SMEs operate in a permanently changing environment. There are a lot of factors which influence these changes and optimizing their management is a great challenge for most SMEs. As a result of these factors and suboptimal SME management practices survival rate of new established SMEs is low. For researchers and practitioners it is therefore crucial to discover how to increase long-term survival chances of SMEs through relevant structural change. In order to contribute to this goal the chapter will consider the conceptual and research framework of the structure and practical management behavior of SMEs in change management processes. The chapter also provides suggestions on how to use practical management tools such as the PEST, SWOT and TOWS matrices and ways of their analysis.
本章讨论了调查中小企业生命周期的几种方法,特别是在这些企业的结构、功能和行为方面。中小企业一旦成立,就会开始改变其结构和行为。事实上,可以说中小企业是在一个不断变化的环境中经营的。影响这些变化的因素很多,优化管理对大多数中小企业来说是一个巨大的挑战。由于这些因素和不理想的中小企业管理实践,新成立的中小企业的存活率很低。因此,对于研究人员和实践者来说,发现如何通过相关的结构变革来增加中小企业的长期生存机会是至关重要的。为了实现这一目标,本章将考虑中小企业在变革管理过程中的结构和实际管理行为的概念和研究框架。本章还提供了如何使用实用的管理工具,如PEST, SWOT和TOWS矩阵及其分析方法的建议。
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引用次数: 0
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Research Anthology on Digital Transformation, Organizational Change, and the Impact of Remote Work
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