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Research Anthology on Digital Transformation, Organizational Change, and the Impact of Remote Work最新文献

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Are Managers Making the Right Choice? 管理者是否做出了正确的选择?
Hyojeong Kim, C. Suh
Smart work has been credited with providing flexible supply capabilities to meet customer demands in service businesses operations. Effective operations of smart work need huge investment of technologies implementations. The authors use Delphi techniques and survey method to identify implementation factors of importance of home-based work which is a representative type of smart work. Seven technologies were identified to be important (Knowledge Management, Real-time monitoring, Remote IT assist, Online testing, Online training, Workforce management, Agent performance management technologies). Different from general expectations, control-based technologies were found not to have positive effects, but support-based technologies to have positive effects to the performance. Smart work technologies in service business affect employees' job satisfaction, and further retention of remote agents. Careful planning of how to implement technologies for smart work is needed in service business in order to identify the best working environment design.
智能工作被认为提供了灵活的供应能力,以满足服务企业运营中的客户需求。智能工作的有效运行需要大量的技术投入。运用德尔菲法和问卷调查法,对具有代表性的智能工作类型——居家办公的重要实施因素进行了分析。7项技术被认为是重要的(知识管理、实时监控、远程IT协助、在线测试、在线培训、劳动力管理、代理绩效管理技术)。与一般预期不同的是,基于控制的技术对绩效没有积极影响,而基于支持的技术对绩效有积极影响。服务行业的智能工作技术影响了员工的工作满意度,并进一步影响了远程座席的保留。服务行业需要仔细规划如何实施智能工作技术,以确定最佳的工作环境设计。
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引用次数: 0
Theorizing Virtuality in Enterprise Social Systems 企业社会系统中的虚拟理论化
James J. Lee, J. L. Imanaka
This chapter has built on research on today's modern organizations to lay the foundations for a comprehensive and systematic theorization of enterprise social systems. Theorizing virtuality marks a fundamental transformation in space-time parameters in communications. This is especially so in the context of rapid current advancements in IT such as cloud computing, as well as numerous other technological fronts. Current IT trends show that increased spatio-temporal plasticity heightens the effectiveness and the efficiency of modern enterprise social systems. In particular, subject-oriented asynchronous communications experience greater inferred plasticity and event-oriented synchronous communications experience greater referred plasticity. Finally, enterprise social systems vary in their degree of virtuality based on the perspective of the relevant stakeholder group considered.
本章以对当今现代组织的研究为基础,为全面系统的企业社会系统理论化奠定基础。虚拟的理论化标志着通信时空参数的根本性转变。在当前IT(如云计算)以及许多其他技术前沿快速发展的背景下尤其如此。当前的IT趋势表明,时空可塑性的增强提高了现代企业社会系统的有效性和效率。特别是,面向主题的异步通信具有更大的推断可塑性,面向事件的同步通信具有更大的参考可塑性。最后,根据所考虑的相关利益相关者群体的观点,企业社会系统的虚拟程度各不相同。
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引用次数: 0
Design Science Research to Produce Instrumental Knowledge for Evidence-Based Practice in OCD 设计科学研究为强迫症的循证实践提供工具性知识
Joan Ernst van Aken
Evidence-based practice (EBP) is a promising approach to improve professional action. EBP is the use of the best available knowledge in professional problem-solving, in particular the best available knowledge produced by research. EBP has much promise for organizational change and development (OCD). However, for successful EBP, one needs a well-developed knowledge base of instrumental knowledge (i.e., knowledge-to-act). Unfortunately, academic OCD research is strong in developing conceptual knowledge (i.e., knowledge-to-understand) but rather weak in instrumental knowledge. In this chapter, design science research (DSR) is discussed: a research strategy to develop instrumental knowledge in the form of designs for effective interventions, processes, or systems to improve present practices. These designs are developed through experiential learning by executing a number of problem-solving projects in the messy “swamp of practice,” often executed in partnerships with professionals. Embedded-in-action theories can be powerful inputs for EBP, thus improving the practice of OCD.
循证实践(EBP)是一种很有前途的改善专业行为的方法。EBP是在专业问题解决中使用最佳可用知识,特别是通过研究产生的最佳可用知识。EBP对组织变革和发展(OCD)有很大的希望。然而,对于成功的EBP,一个人需要一个完善的工具性知识知识库(即,从知识到行动)。不幸的是,学术强迫症研究在发展概念性知识(即理解知识)方面很强,但在工具性知识方面很弱。本章讨论了设计科学研究(DSR):一种研究策略,以有效干预、流程或系统的设计形式发展工具性知识,以改进当前的实践。这些设计是通过在混乱的“实践沼泽”中执行许多解决问题的项目而通过经验学习开发的,这些项目通常是与专业人员合作执行的。行动嵌入理论可以为EBP提供强有力的输入,从而改善强迫症的实践。
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引用次数: 0
Future of Education in Industry 4.0 工业4.0下的教育未来
Rania Mohy El Din Nafea, E. Toplu
With the developments in technology and innovation, the manufacturing, workforce, training, and educational systems were affected. Facing the fourth industrial revolution, academics are researching the possible changes that might arise in education and skills of the future workforce. As the workplace develops, new competencies will surface. With this context in mind, the authors initiated this research. A detailed questionnaire was prepared as a pilot study to comprehend students' views on the use of technology in classrooms and its impact on their learning experience and engagement. Knowledge of their views allowed the authors to draw inferences as to the skills and competencies of future students and whether they would match Industry 4.0. Furthermore, a gap analysis was conducted, whereby the existing situation at a Canadian higher educational institution was compared to the desired situation, and recommendations were put forward.
随着技术和创新的发展,制造业、劳动力、培训和教育系统受到了影响。面对第四次产业革命,学术界正在研究未来劳动力的教育和技能可能发生的变化。随着工作场所的发展,新的能力将浮出水面。在这种背景下,作者开始了这项研究。我们编制了一份详细的调查问卷,作为一项试点研究,以了解学生对在课堂上使用科技的看法及其对他们的学习体验和参与的影响。了解了他们的观点,作者就可以推断未来学生的技能和能力,以及他们是否符合工业4.0。此外,还进行了差距分析,将加拿大一所高等教育机构的现有情况与期望的情况进行比较,并提出建议。
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引用次数: 8
Transhumanism and Innovative Leadership 超人类主义与创新领导力
Ebba S. I. Ossiannilsson
Rethinking leadership at all levels is required to reach the goals of learning and education in 2030 through which learners will take the lead in orchestrating the process and manner of their own learning and in choosing their personal learning journeys. The fourth industrial revolution will continue to change the ways we act, perform, live, work, and learn. Therefore, there is a need for a social revolution that includes the understanding of transhumanism and its effects. The term “cutting edge” does not concern technology as much as it concerns humans. Accordingly, transhumanism is crucial for a sustainable ecosystem of learning with and through technology and digital transformation, which encompasses all levels of institutions—macro, meso, and micro. This chapter is focused on future trends, issues, and challenges in management and leadership as well as on issues and challenges in communication, which is essential in both leadership and smart learning.
为了实现2030年的学习和教育目标,需要重新思考各级领导,通过这些目标,学习者将在协调自己的学习过程和方式以及选择个人学习旅程方面发挥主导作用。第四次工业革命将继续改变我们的行为、表现、生活、工作和学习方式。因此,有必要进行一场社会革命,包括对超人类主义及其影响的理解。“前沿”一词与技术的关系不如与人类的关系大。因此,超人类主义对于通过技术和数字化转型学习的可持续生态系统至关重要,该生态系统涵盖宏观、中观和微观的所有层面。本章的重点是未来的趋势,问题和挑战的管理和领导,以及问题和挑战的沟通,这是必不可少的领导和智能学习。
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引用次数: 1
Culture, Technology, and Education in the Digital Age 数字时代的文化、技术和教育
M. Kesim
The accumulation of information formed by the scientific studies whose foundation stones were put during the Enlightenment period, caused the Industrial Revolution. The most important feature of the modern era was to have a deterministic science approach. The period we are in is called the Postmodern Era. General and Special Relativity Theories, new findings in Quantum Physics and the advances in communication technology caused deep and rooted social, cultural, political and economic change and transformation, and ultimately led to a significant paradigm change. The most important feature of this period is that it has a Relative science approach. While change and transformation are continuing, it is not enough to simply feel and be aware of the rapid change and transformation of culture, education and training. In this study, changes and transformations during the Renaissance up to the present has been tried to be indicated by the results of scientific studies.
启蒙运动时期奠定基础的科学研究所形成的信息积累引发了工业革命。现代最重要的特征是采用决定论的科学方法。我们所处的时期被称为后现代时代。广义相对论和狭义相对论、量子物理学的新发现以及通信技术的进步引起了深刻而根深蒂固的社会、文化、政治和经济变革和转型,并最终导致了重大的范式变革。这一时期最重要的特征是它具有相对科学的方法。虽然变革和转型仍在继续,但仅仅感到和意识到文化、教育和培训的迅速变化和转型是不够的。在这项研究中,从文艺复兴到现在的变化和转变已经试图用科学研究的结果来表明。
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引用次数: 1
Resistance to Organizational Change in Academia 学术界对组织变革的抵制
Devi Akella, Grace C. Khoury
Resistance to change happens to be a phenomenon in which both the change agents and change recipients are equally responsible for all forms of resistance. Resistance and its various forms are an outcome of the change agents' observations and their interpretations of the conversations, behavior, and reactions of the change recipients. This chapter uses auto-ethnographic reflexive narratives of two change agents involved in the self-assessment process at a college planning to seek US-based business program accreditation to make sense of the change process. The purpose of this chapter is to emphasize the under-reflected role of the change agents and how they influence and affect the behavior of change recipients and thereby contribute towards employee resistance. The chapter also emphasizes the crucial role of reflection and introspection in the sensemaking activities of the change agents in the entire change initiative and thereby adds evidence-based organizational change and development initiatives in an academic setting where research is limited.
对变革的抵制恰好是一种现象,在这种现象中,变革的推动者和变革的接受者对所有形式的抵制都负有同等的责任。抵制和它的各种形式是变革推动者的观察和他们对变革接受者的对话、行为和反应的解释的结果。本章使用两名参与大学自我评估过程的变革推动者的自反性叙述,该大学计划寻求美国商业项目认证,以理解变革过程。本章的目的是强调未被充分反映的变革推动者的作用,以及他们如何影响和影响变革接受者的行为,从而有助于员工抵制。本章还强调了反思和内省在整个变革倡议中变革推动者的意义活动中的关键作用,从而在研究有限的学术环境中增加了基于证据的组织变革和发展倡议。
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引用次数: 1
What Does the Future Hold for Innovation Management Education? 创新管理教育的未来是什么?
K. Širok, Pia Jääskeläinen
Education often struggles to keep up with the pace of changes in the global economy- and technology-driven world. This issue can be seen especially in the education of innovation management. Even if the current pace with which education in general is adapting to these changes remains the same, the intensifying change dynamics imposed by accelerating technological development, labor market changes, population aging, and environmental challenges will simply outpace the education system's adaptability. This chapter aims to identify and describe emerging trends that will most likely put additional pressures on innovation management education in the short- and mid-term. Based on the presented change-driving trends, a concept of a future-oriented innovation management course will be presented. Additionally, the hypothetical implementation of the innovation management course concept will be presented. In the conclusion, the challenges that innovation management education should address will be outlined and discussed.
在全球经济和技术驱动的世界里,教育往往难以跟上变化的步伐。这一问题在创新管理教育中尤为突出。即使目前教育总体上适应这些变化的速度保持不变,技术发展的加速、劳动力市场的变化、人口老龄化和环境挑战所带来的不断加剧的变化动力也将超过教育系统的适应能力。本章旨在识别和描述在短期和中期最有可能给创新管理教育带来额外压力的新兴趋势。基于所提出的变革驱动趋势,提出面向未来的创新管理课程的概念。此外,还将提出创新管理课程概念的假设实施。在结论中,将概述和讨论创新管理教育应解决的挑战。
{"title":"What Does the Future Hold for Innovation Management Education?","authors":"K. Širok, Pia Jääskeläinen","doi":"10.4018/978-1-5225-6261-0.CH012","DOIUrl":"https://doi.org/10.4018/978-1-5225-6261-0.CH012","url":null,"abstract":"Education often struggles to keep up with the pace of changes in the global economy- and technology-driven world. This issue can be seen especially in the education of innovation management. Even if the current pace with which education in general is adapting to these changes remains the same, the intensifying change dynamics imposed by accelerating technological development, labor market changes, population aging, and environmental challenges will simply outpace the education system's adaptability. This chapter aims to identify and describe emerging trends that will most likely put additional pressures on innovation management education in the short- and mid-term. Based on the presented change-driving trends, a concept of a future-oriented innovation management course will be presented. Additionally, the hypothetical implementation of the innovation management course concept will be presented. In the conclusion, the challenges that innovation management education should address will be outlined and discussed.","PeriodicalId":325408,"journal":{"name":"Research Anthology on Digital Transformation, Organizational Change, and the Impact of Remote Work","volume":"147 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"1900-01-01","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"116078815","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
引用次数: 1
Restructuring and Globalization of Telecommunications Industry 电信业结构调整与全球化
S. Mohanty
Restructuring and globalization are very important for every technology sector. It provides key competitive advantages to the companies over their rivals. Telecommunications sector is an important strategic segment of the modern economy. Telecommunications is also an advanced technology sector and its restructuring is essential to optimize its revenues. Now it has been evolved to information and communication technologies (ICT), which is the main driving force of growth worldwide. In fact, ICT has paved the way for modern globalization. Overall, ICT and ICT-enabled sectors are among the main contributors of global economy. This sector has passed through several restructuring and evolves continuously. Its globalization is obvious as it is the main technology which promotes globalization. In this chapter, the authors provide the restructuring of telecommunications sectors since the time of its inception in the early 19th century. They also analyzed the strategic changes that promote the restructuring and globalization of this sector.
重组和全球化对每个技术部门都非常重要。它为公司提供了相对于竞争对手的关键竞争优势。电信业是现代经济的重要战略组成部分。电信也是一个先进的技术部门,其重组对于优化其收入至关重要。现在已经发展到信息和通信技术(ICT),这是世界经济增长的主要动力。事实上,信息通信技术为现代全球化铺平了道路。总体而言,信息通信技术和信息通信技术部门是全球经济的主要贡献者之一。这一行业经历了多次重组和不断发展。它的全球化是显而易见的,因为它是推动全球化的主要技术。在本章中,作者提供了电信部门自19世纪初成立以来的重组情况。他们还分析了促进该部门结构调整和全球化的战略变化。
{"title":"Restructuring and Globalization of Telecommunications Industry","authors":"S. Mohanty","doi":"10.4018/978-1-5225-8906-8.CH003","DOIUrl":"https://doi.org/10.4018/978-1-5225-8906-8.CH003","url":null,"abstract":"Restructuring and globalization are very important for every technology sector. It provides key competitive advantages to the companies over their rivals. Telecommunications sector is an important strategic segment of the modern economy. Telecommunications is also an advanced technology sector and its restructuring is essential to optimize its revenues. Now it has been evolved to information and communication technologies (ICT), which is the main driving force of growth worldwide. In fact, ICT has paved the way for modern globalization. Overall, ICT and ICT-enabled sectors are among the main contributors of global economy. This sector has passed through several restructuring and evolves continuously. Its globalization is obvious as it is the main technology which promotes globalization. In this chapter, the authors provide the restructuring of telecommunications sectors since the time of its inception in the early 19th century. They also analyzed the strategic changes that promote the restructuring and globalization of this sector.","PeriodicalId":325408,"journal":{"name":"Research Anthology on Digital Transformation, Organizational Change, and the Impact of Remote Work","volume":"1 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"1900-01-01","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"122730908","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
引用次数: 8
Ensuring Quality of Web Portals Through Accessibility Analysis 通过可访问性分析确保门户网站的质量
Amar Ranjan Dash, M. Patra
With the increase in number of electronic services being delivered through web portals, a lot of emphasis is being given to ensure the quality of web portals in terms of contents and associated design aspects. This has led to studies investigating various requirements of web users and to guidelines for quality enhancement in order to make web portals accessible to all irrespective of one's age, physical challenges, ethnicity, and level of literacy. In this chapter, the authors address the accessibility issues of web portals based on ongoing research. They analyze the accessibility in three levels (i.e., at the levels of authoring tool, web component, and user-agent). The contents of this chapter can throw light on the design aspects of web portals, web browsers, and media players to make them more suitable for users in general.
随着通过web门户提供的电子服务数量的增加,在内容和相关设计方面,确保web门户的质量受到了很大的重视。这导致研究调查了网络用户的各种需求,并制定了提高质量的指导方针,以便使所有人都可以访问web门户,而不考虑年龄、身体挑战、种族和文化水平。在本章中,作者根据正在进行的研究解决了门户网站的可访问性问题。他们从三个层次(即,在创作工具、web组件和用户代理的层次)分析可访问性。本章的内容可以阐明门户网站、网页浏览器和媒体播放器的设计方面,使它们更适合一般用户。
{"title":"Ensuring Quality of Web Portals Through Accessibility Analysis","authors":"Amar Ranjan Dash, M. Patra","doi":"10.4018/978-1-5225-4206-3.CH008","DOIUrl":"https://doi.org/10.4018/978-1-5225-4206-3.CH008","url":null,"abstract":"With the increase in number of electronic services being delivered through web portals, a lot of emphasis is being given to ensure the quality of web portals in terms of contents and associated design aspects. This has led to studies investigating various requirements of web users and to guidelines for quality enhancement in order to make web portals accessible to all irrespective of one's age, physical challenges, ethnicity, and level of literacy. In this chapter, the authors address the accessibility issues of web portals based on ongoing research. They analyze the accessibility in three levels (i.e., at the levels of authoring tool, web component, and user-agent). The contents of this chapter can throw light on the design aspects of web portals, web browsers, and media players to make them more suitable for users in general.","PeriodicalId":325408,"journal":{"name":"Research Anthology on Digital Transformation, Organizational Change, and the Impact of Remote Work","volume":"2012 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"1900-01-01","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"128958073","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
引用次数: 1
期刊
Research Anthology on Digital Transformation, Organizational Change, and the Impact of Remote Work
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