Pub Date : 2016-11-01DOI: 10.1109/ICIMTECH.2016.7930344
Vina Georgiana, Daniel Kartawiguna, Indrajani
Implementation of data warehouse in the field of business has been profitable for the company. Nevertheless, the data warehouse implementation has not been widely applied in the field of healthcare. The purpose of this research was to determine the effectiveness of radiological data warehouse implementation in the fields of education, research, and guarantee the quality of radiology services in the hospital. Evaluation was carried out to the radiology data warehouse dashboard that had been previously developed. Specific targets to be achieved were to get input from the radiologist for the development of radiology data warehouse implemented in the hospital or radiology clinic. The methods used were data collection through literature study and questionnaires as well as radiology data warehouse evaluation in accordance with Inmon (2005). The results obtained from this study were to know the degree of interest and radiologists perception about the radiology data warehouse dashboard. It was concluded that the most important report for radiologist was the dashboard of patient demographics and the non-volatile characteristics required special attention because it was quite important for all dashboards.
{"title":"Evaluation of radiology data warehouse implementation on education, research, and quality assurance","authors":"Vina Georgiana, Daniel Kartawiguna, Indrajani","doi":"10.1109/ICIMTECH.2016.7930344","DOIUrl":"https://doi.org/10.1109/ICIMTECH.2016.7930344","url":null,"abstract":"Implementation of data warehouse in the field of business has been profitable for the company. Nevertheless, the data warehouse implementation has not been widely applied in the field of healthcare. The purpose of this research was to determine the effectiveness of radiological data warehouse implementation in the fields of education, research, and guarantee the quality of radiology services in the hospital. Evaluation was carried out to the radiology data warehouse dashboard that had been previously developed. Specific targets to be achieved were to get input from the radiologist for the development of radiology data warehouse implemented in the hospital or radiology clinic. The methods used were data collection through literature study and questionnaires as well as radiology data warehouse evaluation in accordance with Inmon (2005). The results obtained from this study were to know the degree of interest and radiologists perception about the radiology data warehouse dashboard. It was concluded that the most important report for radiologist was the dashboard of patient demographics and the non-volatile characteristics required special attention because it was quite important for all dashboards.","PeriodicalId":327070,"journal":{"name":"2016 International Conference on Information Management and Technology (ICIMTech)","volume":"37 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2016-11-01","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"126975047","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Pub Date : 2016-11-01DOI: 10.1109/ICIMTECH.2016.7930315
Angry Ronald Adam, Muhammad Danaparamita
Information technology project failure is the problem which quite hard to avoid. The main problems of IT project failure are scope, time, and cost. These three contains is affecting to each other. Time and cost are the impact of the changing in scope. About 50% – 80% of IT Projects are defined as failure project which is mostly caused by over time and over cost. In client side, the problems come from unrealistic expectations also misunderstanding in collecting requirements in order to develop a system. These problems are leading into many changes in system development and changes will leads into poor scope management. In this research, we will analyze the influence of poor scope management affecting the successful of IT Project. In this research, began by analyze the correlation between Unrealistic Expectation and Changes in Project. The second steps is to analyze the correlation between Changes in Project and Overtime and Overcost. The Third steps it to analyze the Failure Project which defined by acceptance status of client and its correlation with Overcost and Overtime. Statistic method used in this research is Chi-Square. The result shows a tight bond between Unrealistic Expectation to Project Failure.
{"title":"Understanding the influence of poor scope management affecting the successful of an IT Project","authors":"Angry Ronald Adam, Muhammad Danaparamita","doi":"10.1109/ICIMTECH.2016.7930315","DOIUrl":"https://doi.org/10.1109/ICIMTECH.2016.7930315","url":null,"abstract":"Information technology project failure is the problem which quite hard to avoid. The main problems of IT project failure are scope, time, and cost. These three contains is affecting to each other. Time and cost are the impact of the changing in scope. About 50% – 80% of IT Projects are defined as failure project which is mostly caused by over time and over cost. In client side, the problems come from unrealistic expectations also misunderstanding in collecting requirements in order to develop a system. These problems are leading into many changes in system development and changes will leads into poor scope management. In this research, we will analyze the influence of poor scope management affecting the successful of IT Project. In this research, began by analyze the correlation between Unrealistic Expectation and Changes in Project. The second steps is to analyze the correlation between Changes in Project and Overtime and Overcost. The Third steps it to analyze the Failure Project which defined by acceptance status of client and its correlation with Overcost and Overtime. Statistic method used in this research is Chi-Square. The result shows a tight bond between Unrealistic Expectation to Project Failure.","PeriodicalId":327070,"journal":{"name":"2016 International Conference on Information Management and Technology (ICIMTech)","volume":"12 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2016-11-01","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"114258985","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Pub Date : 2016-11-01DOI: 10.1109/ICIMTECH.2016.7930357
Erwin Ardianto Halim, D. Setiawan, E. Novela
The research was conducted to find factors that affect quality of SMEs' online marketing website. The research's result will be useful to give recommendation on online marketing that used by franchisor. This research used DeLone & McLean Model with questionnaire to 103 students who have had an experience in buying online. Respondents were chosen using Simple Random Sampling Method. Data were analysed using SMART PLS after we built the Research Model. Missing data and outliers have been resolved. We found that the fast respond time, availability information when it was needed, and fast respond on service were the most important factors in quality of SMEs' online marketing website. For future research, we can add about the payment and delivery services factors.
{"title":"Factors affect quality of SMEs' online marketing website based on DeLone and McLean Model","authors":"Erwin Ardianto Halim, D. Setiawan, E. Novela","doi":"10.1109/ICIMTECH.2016.7930357","DOIUrl":"https://doi.org/10.1109/ICIMTECH.2016.7930357","url":null,"abstract":"The research was conducted to find factors that affect quality of SMEs' online marketing website. The research's result will be useful to give recommendation on online marketing that used by franchisor. This research used DeLone & McLean Model with questionnaire to 103 students who have had an experience in buying online. Respondents were chosen using Simple Random Sampling Method. Data were analysed using SMART PLS after we built the Research Model. Missing data and outliers have been resolved. We found that the fast respond time, availability information when it was needed, and fast respond on service were the most important factors in quality of SMEs' online marketing website. For future research, we can add about the payment and delivery services factors.","PeriodicalId":327070,"journal":{"name":"2016 International Conference on Information Management and Technology (ICIMTech)","volume":"18 2 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2016-11-01","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"133874053","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Pub Date : 2016-11-01DOI: 10.1109/ICIMTECH.2016.7930310
A. M. Sundjaja, Sonia Mayangsari
The study aims to find out how email marketing can be applied to the development of internet marketing by Research and Technology Transfer Office (RTTO) in Bina Nusantara University. This research was designed using qualitative method and case study was adopted for the email marketing implementation. The data was collected from observation during the implementation of email marketing and visitor statistic from Google Analytics. The results showed that email marketing can be applied as part of e-marketing strategy in the Binus Business Review which is managed by the Research and Technology Transfer Office(RTTO). The result of email marketing implementation, Binus Business Review received five (5) editors from Brazil, Korea, Nepal, Nigeria, and Poland; received eight (8) papers from the various country around the world, and increase the number of visitor on the website BINUS Business Review. It can be concluded that the use of email marketing can increase the journal standing in international level.
{"title":"The adoption of email marketing in journal publishing (case study: Binus Business Review journal)","authors":"A. M. Sundjaja, Sonia Mayangsari","doi":"10.1109/ICIMTECH.2016.7930310","DOIUrl":"https://doi.org/10.1109/ICIMTECH.2016.7930310","url":null,"abstract":"The study aims to find out how email marketing can be applied to the development of internet marketing by Research and Technology Transfer Office (RTTO) in Bina Nusantara University. This research was designed using qualitative method and case study was adopted for the email marketing implementation. The data was collected from observation during the implementation of email marketing and visitor statistic from Google Analytics. The results showed that email marketing can be applied as part of e-marketing strategy in the Binus Business Review which is managed by the Research and Technology Transfer Office(RTTO). The result of email marketing implementation, Binus Business Review received five (5) editors from Brazil, Korea, Nepal, Nigeria, and Poland; received eight (8) papers from the various country around the world, and increase the number of visitor on the website BINUS Business Review. It can be concluded that the use of email marketing can increase the journal standing in international level.","PeriodicalId":327070,"journal":{"name":"2016 International Conference on Information Management and Technology (ICIMTech)","volume":"13 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2016-11-01","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"124297229","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Pub Date : 2016-11-01DOI: 10.1109/ICIMTECH.2016.7930296
Fredy Jingga, Natalia Limantara
PT. XYZ is a company that moves in glue manufacturing. The business activities includes purchases of raw materials, manufacturing process, and finished goods sales. The company implemented OpenERP which focused on Purchase and sales modules to integrate their business processes. OpenERP implementation uses Accelerated SAP (ASAP) methodology. Initial stages in the ASAP method are preparing schedules, purposes, and scope. Followed by, collecting data through interviews and observations. Then analyze business processes and problems, as well as the user requirements using difference table analysis. From the analysis, the consultant identified the problems that exist. After getting the requirement, conducted stages of planning new business processes or Blueprint. The Blueprint contains the system running now (as-is) and the design of the system that will be applied (to-be) which will be used in the realization stage to perform configuration, customization, data migration and testing interfaces. The next stage is the final preparation, where consultants will conduct final testing, create a user manual and conduct user training. Once this step is done, the implementation of the system will go live towards the stage and the system has been confirmed free of bugs and user needs are met.
{"title":"The implementation of ERP systems using ASAP methodology: (Case study: OpenERP 9.0 application on sales & distribution module at PT. XYZ)","authors":"Fredy Jingga, Natalia Limantara","doi":"10.1109/ICIMTECH.2016.7930296","DOIUrl":"https://doi.org/10.1109/ICIMTECH.2016.7930296","url":null,"abstract":"PT. XYZ is a company that moves in glue manufacturing. The business activities includes purchases of raw materials, manufacturing process, and finished goods sales. The company implemented OpenERP which focused on Purchase and sales modules to integrate their business processes. OpenERP implementation uses Accelerated SAP (ASAP) methodology. Initial stages in the ASAP method are preparing schedules, purposes, and scope. Followed by, collecting data through interviews and observations. Then analyze business processes and problems, as well as the user requirements using difference table analysis. From the analysis, the consultant identified the problems that exist. After getting the requirement, conducted stages of planning new business processes or Blueprint. The Blueprint contains the system running now (as-is) and the design of the system that will be applied (to-be) which will be used in the realization stage to perform configuration, customization, data migration and testing interfaces. The next stage is the final preparation, where consultants will conduct final testing, create a user manual and conduct user training. Once this step is done, the implementation of the system will go live towards the stage and the system has been confirmed free of bugs and user needs are met.","PeriodicalId":327070,"journal":{"name":"2016 International Conference on Information Management and Technology (ICIMTech)","volume":"115 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2016-11-01","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"114493702","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Pub Date : 2016-11-01DOI: 10.1109/ICIMTECH.2016.7930304
Karto Iskandar
Knowledge Management System (KMS) function to support the Knowledge Management process, to create, capture, share, reuse and optimize the knowledge. Knowledge Management System usage need to be evaluated after some period of use in order to know how success the implementation the system. This study is to evaluate the usage of a Knowledge Management System a case in Bina Nusantara (BINUS) University, Jakarta city, Indonesia. This evaluation purpose is to know what the most favorite module, when the peak season of this Knowledge Management System use, how big the user data growth, how big the content data growth, and what the pattern of Knowledge Management System usage. The method in this study is activating the logging feature that allows system to gain exact quantitative insight into the usage statistics of the Knowledge Management System. Then collected this data over 9 months from March to November 2015. Based on this logging data and quantitative method, this study evaluate the Knowledge Management System usage data, and then got the results are: first, the most 3 favorite modules are Quality Standards, Photo, and Documents. Second, the peak season of this Knowledge Management System use is month October, September, and August. Third, information about the user data growth. Fourth, information about the content data growth and fifth, information about the pattern of Knowledge Management System usage.
{"title":"Knowledge Management System usage evaluation with logging and quantitative method","authors":"Karto Iskandar","doi":"10.1109/ICIMTECH.2016.7930304","DOIUrl":"https://doi.org/10.1109/ICIMTECH.2016.7930304","url":null,"abstract":"Knowledge Management System (KMS) function to support the Knowledge Management process, to create, capture, share, reuse and optimize the knowledge. Knowledge Management System usage need to be evaluated after some period of use in order to know how success the implementation the system. This study is to evaluate the usage of a Knowledge Management System a case in Bina Nusantara (BINUS) University, Jakarta city, Indonesia. This evaluation purpose is to know what the most favorite module, when the peak season of this Knowledge Management System use, how big the user data growth, how big the content data growth, and what the pattern of Knowledge Management System usage. The method in this study is activating the logging feature that allows system to gain exact quantitative insight into the usage statistics of the Knowledge Management System. Then collected this data over 9 months from March to November 2015. Based on this logging data and quantitative method, this study evaluate the Knowledge Management System usage data, and then got the results are: first, the most 3 favorite modules are Quality Standards, Photo, and Documents. Second, the peak season of this Knowledge Management System use is month October, September, and August. Third, information about the user data growth. Fourth, information about the content data growth and fifth, information about the pattern of Knowledge Management System usage.","PeriodicalId":327070,"journal":{"name":"2016 International Conference on Information Management and Technology (ICIMTech)","volume":"30 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2016-11-01","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"126113981","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Pub Date : 2016-11-01DOI: 10.1109/ICIMTECH.2016.7930309
Meilani Hartono, Muhammad Alif Candramata, Khairisan Noor Adhyatmoko, B. Yulianto
The purpose of this research is to present a math education game as an alternative teaching method for students studying mathematics. The game is set to be released on personal computers (PC). The art of the game is set as 2D cartoon art. There will be 4 teaching methods that will help students learn mathematics in the game in the form of mini games. Each of these methods is the result of a previous research on math education for children. To date, the current development only covers 2 of 4 mini games. Questionnaire, literature study, and expert opinions are used as the data collection method. The Object Oriented approach, particularly the Inheritance Concept is used as the programming method. At the moment, a prototype education game code named Binus Math Education Game (B-Meg) is ready to be deployed. This particular education game is expected to provide an alternative and more innovative teaching method for mathematics in elementary school, or better, replace the existing conventional teaching method.
本研究的目的是提出一种数学教育游戏，作为学生学习数学的另一种教学方法。该游戏将在个人电脑(PC)上发行。游戏的美术设置为2D动画美术。游戏中将有4种教学方法，以小游戏的形式帮助学生在游戏中学习数学。这些方法中的每一种都是之前对儿童数学教育研究的结果。到目前为止，目前的开发只覆盖了4个迷你游戏中的2个。数据收集方法采用问卷调查法、文献研究法和专家意见法。面向对象的方法，特别是继承概念被用作编程方法。目前，一款名为Binus Math education game (B-Meg)的教育游戏原型已经准备就绪。这一特殊的教育游戏有望为小学数学教学提供一种替代的、更具创新性的教学方法，或者更好地取代现有的传统教学方法。
{"title":"Math Education Game for primary school","authors":"Meilani Hartono, Muhammad Alif Candramata, Khairisan Noor Adhyatmoko, B. Yulianto","doi":"10.1109/ICIMTECH.2016.7930309","DOIUrl":"https://doi.org/10.1109/ICIMTECH.2016.7930309","url":null,"abstract":"The purpose of this research is to present a math education game as an alternative teaching method for students studying mathematics. The game is set to be released on personal computers (PC). The art of the game is set as 2D cartoon art. There will be 4 teaching methods that will help students learn mathematics in the game in the form of mini games. Each of these methods is the result of a previous research on math education for children. To date, the current development only covers 2 of 4 mini games. Questionnaire, literature study, and expert opinions are used as the data collection method. The Object Oriented approach, particularly the Inheritance Concept is used as the programming method. At the moment, a prototype education game code named Binus Math Education Game (B-Meg) is ready to be deployed. This particular education game is expected to provide an alternative and more innovative teaching method for mathematics in elementary school, or better, replace the existing conventional teaching method.","PeriodicalId":327070,"journal":{"name":"2016 International Conference on Information Management and Technology (ICIMTech)","volume":"1 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2016-11-01","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"130873093","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Pub Date : 2016-11-01DOI: 10.1109/ICIMTECH.2016.7930356
Darjat Sudrajat, Dyah Budiastuti, N. J. Setiadi, Abas Supeli
The firm performance constituted a serious problem for Indonesian Logistics Service Providers (LSP), so that the performance improvement is important and urgent matter for the companies particularly in the context of ASEAN Economic Community. Conceptually, some previous researches showed that the firm performance was influenced by innovative capability and the capability influenced by resources. The researches also showed that not all resources had positive and significant effect on innovative capability. The integrated IT as one of resources and it must be owned by logistics service provider in Indonesia in accordance with government regulation. This research aimed to assess the effect of integrated information technology (IT) on firm performance pass through innovative capability. This research used causal research methodology and analyzed by Partial Least Squares (Smart-PLS 2.0). It was found that integrated IT had positive and significant effect on firm performance pass through innovative capability. It showed that resources must be modified into capabilities in order to have a positive and significant impact on firm performance.
{"title":"The effect of integrated information technology on innovative capability and its impact on firm performance","authors":"Darjat Sudrajat, Dyah Budiastuti, N. J. Setiadi, Abas Supeli","doi":"10.1109/ICIMTECH.2016.7930356","DOIUrl":"https://doi.org/10.1109/ICIMTECH.2016.7930356","url":null,"abstract":"The firm performance constituted a serious problem for Indonesian Logistics Service Providers (LSP), so that the performance improvement is important and urgent matter for the companies particularly in the context of ASEAN Economic Community. Conceptually, some previous researches showed that the firm performance was influenced by innovative capability and the capability influenced by resources. The researches also showed that not all resources had positive and significant effect on innovative capability. The integrated IT as one of resources and it must be owned by logistics service provider in Indonesia in accordance with government regulation. This research aimed to assess the effect of integrated information technology (IT) on firm performance pass through innovative capability. This research used causal research methodology and analyzed by Partial Least Squares (Smart-PLS 2.0). It was found that integrated IT had positive and significant effect on firm performance pass through innovative capability. It showed that resources must be modified into capabilities in order to have a positive and significant impact on firm performance.","PeriodicalId":327070,"journal":{"name":"2016 International Conference on Information Management and Technology (ICIMTech)","volume":"38 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2016-11-01","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"127864312","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Pub Date : 2016-11-01DOI: 10.1109/ICIMTECH.2016.7930346
Inayatulloh
Along the fact that the city's transportation needs is still increasing makes the supply of the vehicles to support the transportation is also high. It then causes the high level of traffic jam. This research aims to design a transportation model that can reduce the traffic jam in big cities. The research will be done by conducting a survey involving transport users, transportation companies and IT companies that support the transportation sector. Specific objectives of this research are to produce a model application supporting partial transportation as an alternative solutions to face the traffic jam. The research result is a online order transportation model with Government's involvement.
{"title":"Information system supporting partial transport, a new business model","authors":"Inayatulloh","doi":"10.1109/ICIMTECH.2016.7930346","DOIUrl":"https://doi.org/10.1109/ICIMTECH.2016.7930346","url":null,"abstract":"Along the fact that the city's transportation needs is still increasing makes the supply of the vehicles to support the transportation is also high. It then causes the high level of traffic jam. This research aims to design a transportation model that can reduce the traffic jam in big cities. The research will be done by conducting a survey involving transport users, transportation companies and IT companies that support the transportation sector. Specific objectives of this research are to produce a model application supporting partial transportation as an alternative solutions to face the traffic jam. The research result is a online order transportation model with Government's involvement.","PeriodicalId":327070,"journal":{"name":"2016 International Conference on Information Management and Technology (ICIMTech)","volume":"28 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2016-11-01","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"126417372","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Pub Date : 2016-11-01DOI: 10.1109/ICIMTECH.2016.7930311
Sulistyo Heripracoyo, Fenny Meilia, Candra Ronny, Umar Eko Prasetyo
The purpose of this study is to investigate the best practices in the transdisciplinary field of knowledge management system implementation and measurement of IT Complain in a telecommunication company (PT Telkomsel). This paper examines three variables of Knowledge Management (People, Process and Technology) and IT Complain Variable. This research used two methods such as a qualitative and quantitative method. Qualitative methods of interviewing and observation and quantitative method by gave a questionnaire to respondent. As for analysis research used descriptive and verificative method. The goal of this research will be used to know how useful the role and influence of the knowledge management system for customer complaint. This paper is intended to provide a model to measure the effect of Knowledge Management to IT complain especially in Telecommunication Company.
{"title":"Model of measuring the influence of Knowledge Management system to IT complaints, case study in telecomunication company","authors":"Sulistyo Heripracoyo, Fenny Meilia, Candra Ronny, Umar Eko Prasetyo","doi":"10.1109/ICIMTECH.2016.7930311","DOIUrl":"https://doi.org/10.1109/ICIMTECH.2016.7930311","url":null,"abstract":"The purpose of this study is to investigate the best practices in the transdisciplinary field of knowledge management system implementation and measurement of IT Complain in a telecommunication company (PT Telkomsel). This paper examines three variables of Knowledge Management (People, Process and Technology) and IT Complain Variable. This research used two methods such as a qualitative and quantitative method. Qualitative methods of interviewing and observation and quantitative method by gave a questionnaire to respondent. As for analysis research used descriptive and verificative method. The goal of this research will be used to know how useful the role and influence of the knowledge management system for customer complaint. This paper is intended to provide a model to measure the effect of Knowledge Management to IT complain especially in Telecommunication Company.","PeriodicalId":327070,"journal":{"name":"2016 International Conference on Information Management and Technology (ICIMTech)","volume":"184 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2016-11-01","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"121050224","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
京公网安备 11010802042870号
京ICP备2023020795号-1
扫码关注我们
求助内容：
应助结果提醒方式：