Pub Date : 2023-04-26DOI: 10.4102/sajim.v25i1.1627
Thabo J. Lesebo, P. Rambe, T. Ndofirepi
Background: The extensive utilisation of mobile technologies (MTs) for cost reduction and improving organisational efficiency is widely acknowledged in the entrepreneurship literature. Despite the fact, the effect of adopting MTs on the managerial competencies of small, micro and medium enterprises (SMMEs) remains incomprehensible by emerging construction firms (ECFs).Objectives: This study contributes to the theory and practise of competency development in project management (PM) by exploring how MT adoption intensity during project execution affects the perceived managerial competencies of owners/project managers of ECFs.Method: This quantitative study employed the perspectives of 222 ECF owners/managers surveyed in the Free State province of South Africa. It established how the adoption of MTs during project execution impacted the perceived managerial competencies of these entrepreneurs.Results: The results indicated that the adoption of MTs during project execution has a positive and significant effect on the communicative and social competencies of ECF owners and managers, with MT adoption explaining 88.0% of the variance in communicative competencies and 87.9% in social competencies. The results further demonstrate that the type of device used (laptops and tablets) moderated the strength of the MT adoption – managerial competencies relationship.Conclusion: The study recommends targeted and strategic wider rollout of specific MTs that improve managerial competencies to optimise the efficiency of project-related operations.Contribution: The article contributes to the broader PM theory and literature especially competency-based project execution by exploring how MT adoption can facilitate greater communication and social competencies that improve the organisational efficiency of ECFs.
{"title":"Effects of adopting mobile technologies on the managerial competencies of construction firms","authors":"Thabo J. Lesebo, P. Rambe, T. Ndofirepi","doi":"10.4102/sajim.v25i1.1627","DOIUrl":"https://doi.org/10.4102/sajim.v25i1.1627","url":null,"abstract":"Background: The extensive utilisation of mobile technologies (MTs) for cost reduction and improving organisational efficiency is widely acknowledged in the entrepreneurship literature. Despite the fact, the effect of adopting MTs on the managerial competencies of small, micro and medium enterprises (SMMEs) remains incomprehensible by emerging construction firms (ECFs).Objectives: This study contributes to the theory and practise of competency development in project management (PM) by exploring how MT adoption intensity during project execution affects the perceived managerial competencies of owners/project managers of ECFs.Method: This quantitative study employed the perspectives of 222 ECF owners/managers surveyed in the Free State province of South Africa. It established how the adoption of MTs during project execution impacted the perceived managerial competencies of these entrepreneurs.Results: The results indicated that the adoption of MTs during project execution has a positive and significant effect on the communicative and social competencies of ECF owners and managers, with MT adoption explaining 88.0% of the variance in communicative competencies and 87.9% in social competencies. The results further demonstrate that the type of device used (laptops and tablets) moderated the strength of the MT adoption – managerial competencies relationship.Conclusion: The study recommends targeted and strategic wider rollout of specific MTs that improve managerial competencies to optimise the efficiency of project-related operations.Contribution: The article contributes to the broader PM theory and literature especially competency-based project execution by exploring how MT adoption can facilitate greater communication and social competencies that improve the organisational efficiency of ECFs.","PeriodicalId":331290,"journal":{"name":"SA Journal of Information Management","volume":"66 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2023-04-26","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"121955299","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Pub Date : 2023-04-24DOI: 10.4102/sajim.v25i1.1617
Mmaphuti C. Teffo, Khuliso Sigama, Fredrick Kanobe
Background: Software development teams are challenged with the adoption of the most appropriate software development methodology. Despite their acceptance of agile methodologies, still many countries use traditional software development methods.Objectives: The major objective of this study was to develop a contextualised model for the adoption of agile methodologies in software development teams in South Africa.Method: Our study identified the factors that contributed to the adoption of agile software development teams in South Africa by conducting a factor analysis. We used descriptive statistics to determine the frequencies of the participant’s demographics and situational variables. A composite research model based on technology, organisation and environment, individual characters and culture constructs was constructed and analysis was performed by applying the statistical techniques of correlation analysis, regression analysis and structural equation modelling.Results: The result of the analysis revealed that many teams do not have a specific model that they use in agile development methodology. Technology, organisation, environment and culture constructs were found to have an impact on teams in adopting agile methodologies.Conclusion: The study demonstrated that organisations lack appropriate models of agile methodologies adoption to inform their decision making. Therefore, adopt the developed model in taking informed decisions for their software development methodologies. The study makes a practical contribution to management and practice.Contribution: This study improves on software development approaches in developing countries. The developed model can be adopted as a theory in future research. It contributed literature to the body of knowledge.
{"title":"A contextualised model of the use of agile technique in South African software development team","authors":"Mmaphuti C. Teffo, Khuliso Sigama, Fredrick Kanobe","doi":"10.4102/sajim.v25i1.1617","DOIUrl":"https://doi.org/10.4102/sajim.v25i1.1617","url":null,"abstract":"Background: Software development teams are challenged with the adoption of the most appropriate software development methodology. Despite their acceptance of agile methodologies, still many countries use traditional software development methods.Objectives: The major objective of this study was to develop a contextualised model for the adoption of agile methodologies in software development teams in South Africa.Method: Our study identified the factors that contributed to the adoption of agile software development teams in South Africa by conducting a factor analysis. We used descriptive statistics to determine the frequencies of the participant’s demographics and situational variables. A composite research model based on technology, organisation and environment, individual characters and culture constructs was constructed and analysis was performed by applying the statistical techniques of correlation analysis, regression analysis and structural equation modelling.Results: The result of the analysis revealed that many teams do not have a specific model that they use in agile development methodology. Technology, organisation, environment and culture constructs were found to have an impact on teams in adopting agile methodologies.Conclusion: The study demonstrated that organisations lack appropriate models of agile methodologies adoption to inform their decision making. Therefore, adopt the developed model in taking informed decisions for their software development methodologies. The study makes a practical contribution to management and practice.Contribution: This study improves on software development approaches in developing countries. The developed model can be adopted as a theory in future research. It contributed literature to the body of knowledge.","PeriodicalId":331290,"journal":{"name":"SA Journal of Information Management","volume":"70 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2023-04-24","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"125377583","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Pub Date : 2023-03-31DOI: 10.4102/sajim.v25i1.1613
L. Malungana, Lovemore Motsi
Background: Even though the government has set several admirable targets for raising the standard of healthcare, as highlighted by communities and media reports, public health institutions’ services continue to fall short of patients’ expectations and basic standards of care. For this reason, the general public has lost faith in the healthcare system. The public healthcare system in South Africa is completely dysfunctional and urgently needs to be transformed to serve the majority of those who use public hospitals.Objectives: The study aimed to improve healthcare for the majority of South Africans by investigating the critical success factors (CSFs) that influence the adoption of smart card technology (SCT) in South African public hospitals.Methods: A thorough review of peer-reviewed literature was conducted to determine potential barriers to adopting SCT. Furthermore, a hybrid model that combines the Health Unified Technology of Acceptance Theory (HUTAUT) model, DeLone and McLean IS success model (DM) and the diffusion of innovation (DOI) theory will be developed, validated and tested to identify the CSFs adoption of SCT in public hospitals in South Africa.Results: The validated research model has been developed to be adopted by nurses at public hospitals.Conclusion: This research will contribute to the development of a new framework that identifies the CSFs for SCT adoption in South African public hospitals.Contribution: The study’s results will make a special contribution to the body of knowledge in the fields of health informatics, particularly e-health.
{"title":"Critical success factors of smart card technology in South African public hospitals","authors":"L. Malungana, Lovemore Motsi","doi":"10.4102/sajim.v25i1.1613","DOIUrl":"https://doi.org/10.4102/sajim.v25i1.1613","url":null,"abstract":"Background: Even though the government has set several admirable targets for raising the standard of healthcare, as highlighted by communities and media reports, public health institutions’ services continue to fall short of patients’ expectations and basic standards of care. For this reason, the general public has lost faith in the healthcare system. The public healthcare system in South Africa is completely dysfunctional and urgently needs to be transformed to serve the majority of those who use public hospitals.Objectives: The study aimed to improve healthcare for the majority of South Africans by investigating the critical success factors (CSFs) that influence the adoption of smart card technology (SCT) in South African public hospitals.Methods: A thorough review of peer-reviewed literature was conducted to determine potential barriers to adopting SCT. Furthermore, a hybrid model that combines the Health Unified Technology of Acceptance Theory (HUTAUT) model, DeLone and McLean IS success model (DM) and the diffusion of innovation (DOI) theory will be developed, validated and tested to identify the CSFs adoption of SCT in public hospitals in South Africa.Results: The validated research model has been developed to be adopted by nurses at public hospitals.Conclusion: This research will contribute to the development of a new framework that identifies the CSFs for SCT adoption in South African public hospitals.Contribution: The study’s results will make a special contribution to the body of knowledge in the fields of health informatics, particularly e-health.","PeriodicalId":331290,"journal":{"name":"SA Journal of Information Management","volume":"10 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2023-03-31","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"134293118","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Pub Date : 2023-03-20DOI: 10.4102/sajim.v25i1.1624
M. Bothma, Leandrie Mostert
Background: The adoption of online banking is still a concern in developing countries, with limited research in investigating the factors that can lead to the intention to use and the actual usage of online banking.Objectives: This research aims to broaden the knowledge about technology adoption by applying the technology acceptance model (TAM) to the online banking environment in Namibia.Methods: A descriptive, quantitative research design and structural equation modelling (SEM) were employed to analyse the data.Results: The adopted TAM had good model fit if applied to online banking in Namibia. Nine of the 12 hypotheses were accepted.Conclusion: System quality and social influence act as external factors that influence the level of trust, perceived ease of use and perceived usefulness. High levels of ease of use and usefulness of the online banking system result in a positive attitude towards the online banking system that in turn leads to the intention to use the system and then actual usage.Contribution: This study adopted the TAM and included social influence, system quality and perceived trust as factors that can influence the usage of online banking. The study contributed towards the knowledge of technology acceptance from an online banking perspective and can aid the banking sector in increasing the adoption of online banking systems.
{"title":"Adopting the technology acceptance model: A Namibian perspective","authors":"M. Bothma, Leandrie Mostert","doi":"10.4102/sajim.v25i1.1624","DOIUrl":"https://doi.org/10.4102/sajim.v25i1.1624","url":null,"abstract":"Background: The adoption of online banking is still a concern in developing countries, with limited research in investigating the factors that can lead to the intention to use and the actual usage of online banking.Objectives: This research aims to broaden the knowledge about technology adoption by applying the technology acceptance model (TAM) to the online banking environment in Namibia.Methods: A descriptive, quantitative research design and structural equation modelling (SEM) were employed to analyse the data.Results: The adopted TAM had good model fit if applied to online banking in Namibia. Nine of the 12 hypotheses were accepted.Conclusion: System quality and social influence act as external factors that influence the level of trust, perceived ease of use and perceived usefulness. High levels of ease of use and usefulness of the online banking system result in a positive attitude towards the online banking system that in turn leads to the intention to use the system and then actual usage.Contribution: This study adopted the TAM and included social influence, system quality and perceived trust as factors that can influence the usage of online banking. The study contributed towards the knowledge of technology acceptance from an online banking perspective and can aid the banking sector in increasing the adoption of online banking systems.","PeriodicalId":331290,"journal":{"name":"SA Journal of Information Management","volume":"23 26 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2023-03-20","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"128446812","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Pub Date : 2022-11-22DOI: 10.4102/sajim.v24i1.1578
Tahani P. Shimange, Komla Pillay
requirements, social responsibilities and higher public expectations. In the early 1980s, governments worldwide started experimenting with improving functions and processes through enterprise resource planning (ERP) systems. Objective: This study investigated the feasibility of South African government institutions in adopting a guideline that will assist in implementing a sustainable ERP system to improve their information systems strategy. Method: This study followed the qualitative dominating mixed research methodology. A survey was distributed to 20 participants with closed-ended questions to collect quantitative data and open-ended questions to collect qualitative data. Results: Thirteen factors that allow ERP systems to be successfully implemented were identified. Some of the factors included effective change management policies, end-user specialised knowledge, organisation culture fit, top management support, ERP training before and post-implementation, visibility of activities throughout the workflow, and willingness to change. Sixteen issues that restrict ERP implementation were also identified. Some of the restricting factors include ERP system complexity, high levels of customisation, inadequate flexibility, budget, maintenance costs, lack of vendor support, implementation delays and cost overruns. The current state of ERP implementation in the investigated organisation is of acceptance with growth being achieved gradually and steadily. Conclusion: The proposed framework provides core competencies such as top management support, ERP training before and post-implementation, and effective change management policies among others, that can be used to establish corrective measures before and during the installation of ERP systems. Contribution: This study contributed to the body of knowledge by identifying the success and hindering factors of ERP system implementation. The proposed framework outlines guidelines for organisations to successfully adopt and implement ERP systems.
{"title":"A South African institution perspective of a framework for enterprise resource planning systems","authors":"Tahani P. Shimange, Komla Pillay","doi":"10.4102/sajim.v24i1.1578","DOIUrl":"https://doi.org/10.4102/sajim.v24i1.1578","url":null,"abstract":"requirements, social responsibilities and higher public expectations. In the early 1980s, governments worldwide started experimenting with improving functions and processes through enterprise resource planning (ERP) systems. Objective: This study investigated the feasibility of South African government institutions in adopting a guideline that will assist in implementing a sustainable ERP system to improve their information systems strategy. Method: This study followed the qualitative dominating mixed research methodology. A survey was distributed to 20 participants with closed-ended questions to collect quantitative data and open-ended questions to collect qualitative data. Results: Thirteen factors that allow ERP systems to be successfully implemented were identified. Some of the factors included effective change management policies, end-user specialised knowledge, organisation culture fit, top management support, ERP training before and post-implementation, visibility of activities throughout the workflow, and willingness to change. Sixteen issues that restrict ERP implementation were also identified. Some of the restricting factors include ERP system complexity, high levels of customisation, inadequate flexibility, budget, maintenance costs, lack of vendor support, implementation delays and cost overruns. The current state of ERP implementation in the investigated organisation is of acceptance with growth being achieved gradually and steadily. Conclusion: The proposed framework provides core competencies such as top management support, ERP training before and post-implementation, and effective change management policies among others, that can be used to establish corrective measures before and during the installation of ERP systems. Contribution: This study contributed to the body of knowledge by identifying the success and hindering factors of ERP system implementation. The proposed framework outlines guidelines for organisations to successfully adopt and implement ERP systems.","PeriodicalId":331290,"journal":{"name":"SA Journal of Information Management","volume":"35 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2022-11-22","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"131357436","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Pub Date : 2022-11-16DOI: 10.4102/sajim.v24i1.1580
M. G. Mogale, Solomon Bopape
Background: As social media tools spread across every aspect of human life, academic librarians were apt to be their early adopters to boost the service provision in academic libraries.Objective: Guided by Technology Acceptance Model, this article examined a variety of social media tools used by academic librarians; usage and usefulness of social media; organisational support provided to academic librarians to use social media; and the factors that impede usage of social media in academic libraries.Methodology: This article employed a qualitative research methodology through semi- structured interviews with 10 purposively selected academic librarians attached to the University of Limpopo library.Results: The results showed that respondents were mostly familiar with WhatsApp, Facebook, Twitter and Instagram, which they used in their personal capacity. However, in their work environment, they utilised the library blog and Facebook to market and promote library services and to liaise with their users in schools or faculties. Restrictions of access to social media platforms during working hours, lack of skills, own social media policy and management support in the form of training were found to be factors that impede social media usage by academic librarians.Conclusion: Social media have a great deal of potential to contribute immensely towards the delivery of information services in academic libraries, though they are neglected.Contribution: Incorporation of social media in library work environment requires social media policies and subject librarians to be well equipped with different kinds of social media platforms for the advantage of academic libraries and their users.
{"title":"Trends and issues relating to social media utilisation in academic libraries: Experiences from the University of Limpopo subject librarians","authors":"M. G. Mogale, Solomon Bopape","doi":"10.4102/sajim.v24i1.1580","DOIUrl":"https://doi.org/10.4102/sajim.v24i1.1580","url":null,"abstract":"Background: As social media tools spread across every aspect of human life, academic librarians were apt to be their early adopters to boost the service provision in academic libraries.Objective: Guided by Technology Acceptance Model, this article examined a variety of social media tools used by academic librarians; usage and usefulness of social media; organisational support provided to academic librarians to use social media; and the factors that impede usage of social media in academic libraries.Methodology: This article employed a qualitative research methodology through semi- structured interviews with 10 purposively selected academic librarians attached to the University of Limpopo library.Results: The results showed that respondents were mostly familiar with WhatsApp, Facebook, Twitter and Instagram, which they used in their personal capacity. However, in their work environment, they utilised the library blog and Facebook to market and promote library services and to liaise with their users in schools or faculties. Restrictions of access to social media platforms during working hours, lack of skills, own social media policy and management support in the form of training were found to be factors that impede social media usage by academic librarians.Conclusion: Social media have a great deal of potential to contribute immensely towards the delivery of information services in academic libraries, though they are neglected.Contribution: Incorporation of social media in library work environment requires social media policies and subject librarians to be well equipped with different kinds of social media platforms for the advantage of academic libraries and their users.","PeriodicalId":331290,"journal":{"name":"SA Journal of Information Management","volume":"22 12 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2022-11-16","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"129119494","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Pub Date : 2022-11-15DOI: 10.4102/sajim.v24i1.1592
G. A. Akinosho, A. Tella, Bosire O. Onyancha
Background: All banks in Nigeria have fully implemented an intranet, and it has been used to link all branches across the country and provide access to varieties of information and facilitate knowledge management (KM) activities. The potential of the intranet to facilitate KM in an organisation is well spelled in the literature. However, little attention has been given to its use for KM, and factors that determine its use for KM in Nigerian banks have not been examined.Objectives: This study investigates the determinants of intranet utilisation for knowledge management in Nigerian banks from the users’ perspective.Methods: A survey was adopted and a questionnaire was distributed to 555 banks’ employees across 11 banks head office in Lagos, Nigeria. Data collected were analysed using frequencies and percentages, Pearson multiple correlations, and multiple linear regression.Results: The result shows that the intranet is used for knowledge creation, storage, retrieval, distribution, and application in Nigerian banks. Furthermore, system quality was found to be the best predictor of the four KM processes followed by task technology fit, while service quality was not.Conclusion: The study concluded that system quality is the most important intranet feature in predicting intranet utilisation for all the KM processes followed by perceived task technology fit, while service quality was found not to be a good predictor.Contribution: This study is unique and one of the pioneer studies in Nigeria that focused on using intranet to manage knowledge in the Nigerian banking sector. The study identified intranet characteristics that are best predictors of KM processes.
{"title":"Intranet characteristics as determinants of intranet utilisation for knowledge management in Nigerian banks","authors":"G. A. Akinosho, A. Tella, Bosire O. Onyancha","doi":"10.4102/sajim.v24i1.1592","DOIUrl":"https://doi.org/10.4102/sajim.v24i1.1592","url":null,"abstract":"Background: All banks in Nigeria have fully implemented an intranet, and it has been used to link all branches across the country and provide access to varieties of information and facilitate knowledge management (KM) activities. The potential of the intranet to facilitate KM in an organisation is well spelled in the literature. However, little attention has been given to its use for KM, and factors that determine its use for KM in Nigerian banks have not been examined.Objectives: This study investigates the determinants of intranet utilisation for knowledge management in Nigerian banks from the users’ perspective.Methods: A survey was adopted and a questionnaire was distributed to 555 banks’ employees across 11 banks head office in Lagos, Nigeria. Data collected were analysed using frequencies and percentages, Pearson multiple correlations, and multiple linear regression.Results: The result shows that the intranet is used for knowledge creation, storage, retrieval, distribution, and application in Nigerian banks. Furthermore, system quality was found to be the best predictor of the four KM processes followed by task technology fit, while service quality was not.Conclusion: The study concluded that system quality is the most important intranet feature in predicting intranet utilisation for all the KM processes followed by perceived task technology fit, while service quality was found not to be a good predictor.Contribution: This study is unique and one of the pioneer studies in Nigeria that focused on using intranet to manage knowledge in the Nigerian banking sector. The study identified intranet characteristics that are best predictors of KM processes.","PeriodicalId":331290,"journal":{"name":"SA Journal of Information Management","volume":"11 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2022-11-15","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"128085662","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Pub Date : 2022-11-11DOI: 10.4102/sajim.v25i1.1585
Isabel S. Musakwa, Fazlyn Petersen
Background: During the 2020 global coronavirus (COVID-19) outbreak, mobile delivery applications flourished, facilitating consumer access to groceries. Research has shown, however, that usage remains low in developing countries such as South Africa. Objectives: This research identifies factors that affect the acceptance and use of a mobile delivery application. It provides recommendations for application designers to improve application functionality and usability and for retailers to better understand customer needs. Method: This research adopted an interpretivist stance, utilising the Unified Theory of Acceptance and Use 2 (UTAUT2) as a theoretical framework. Data were collected and analysed from 4159 Google Play Store customer reviews using thematic content analysis. Reviews were anonymised, coded and categorised according to the UTAUT2 model constructs. Results: Performance expectancy and facilitating conditions were found to affect acceptance and use of the application. Effort expectancy, hedonic motivation and cost price had a moderate effect. Social influence, habit and price value did not impact the use of the mobile delivery application. Users will depend not only on recommendations from friends and family but also on service costs. Conclusion: This research revealed that users are more likely to accept and use a mobile delivery application if they find it helpful and receive quick assistance when facing technical challenges. Contribution: This research identifies factors that affect the acceptance and use of a mobile delivery application in a geographical area where usage remains low. Retailers may attract more customers and find more success in mobile delivery services by addressing customer concerns and challenges.
背景:在2020年全球冠状病毒(COVID-19)疫情期间，移动配送应用蓬勃发展，为消费者获取食品杂货提供了便利。然而，研究表明，南非等发展中国家的使用率仍然很低。目的:本研究确定了影响接受和使用移动交付应用程序的因素。它为应用程序设计人员提供了改进应用程序功能和可用性的建议，并为零售商提供了更好地了解客户需求的建议。方法:本研究采用解释主义的立场，利用统一接受与使用理论2 (UTAUT2)作为理论框架。使用主题内容分析从4159个Google Play Store用户评论中收集和分析数据。根据UTAUT2模型构造对评论进行匿名、编码和分类。结果:发现性能期望和便利条件影响应用程序的接受和使用。努力期望、享乐动机和成本价格有中等影响。社会影响、习惯和价格价值对移动配送应用的使用没有影响。用户不仅会依赖朋友和家人的推荐，还会依赖服务成本。结论:这项研究表明，如果用户在遇到技术挑战时发现它有帮助，并能得到快速的帮助，那么他们更有可能接受和使用移动交付应用程序。贡献:本研究确定了在使用率仍然较低的地理区域影响移动交付应用程序的接受和使用的因素。零售商可以通过解决客户的问题和挑战来吸引更多的客户，并在移动配送服务中取得更大的成功。
{"title":"Factors affecting consumer acceptance and use of mobile delivery applications in South Africa","authors":"Isabel S. Musakwa, Fazlyn Petersen","doi":"10.4102/sajim.v25i1.1585","DOIUrl":"https://doi.org/10.4102/sajim.v25i1.1585","url":null,"abstract":"Background: During the 2020 global coronavirus (COVID-19) outbreak, mobile delivery applications flourished, facilitating consumer access to groceries. Research has shown, however, that usage remains low in developing countries such as South Africa. Objectives: This research identifies factors that affect the acceptance and use of a mobile delivery application. It provides recommendations for application designers to improve application functionality and usability and for retailers to better understand customer needs. Method: This research adopted an interpretivist stance, utilising the Unified Theory of Acceptance and Use 2 (UTAUT2) as a theoretical framework. Data were collected and analysed from 4159 Google Play Store customer reviews using thematic content analysis. Reviews were anonymised, coded and categorised according to the UTAUT2 model constructs. Results: Performance expectancy and facilitating conditions were found to affect acceptance and use of the application. Effort expectancy, hedonic motivation and cost price had a moderate effect. Social influence, habit and price value did not impact the use of the mobile delivery application. Users will depend not only on recommendations from friends and family but also on service costs. Conclusion: This research revealed that users are more likely to accept and use a mobile delivery application if they find it helpful and receive quick assistance when facing technical challenges. Contribution: This research identifies factors that affect the acceptance and use of a mobile delivery application in a geographical area where usage remains low. Retailers may attract more customers and find more success in mobile delivery services by addressing customer concerns and challenges.","PeriodicalId":331290,"journal":{"name":"SA Journal of Information Management","volume":"295 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2022-11-11","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"123091167","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Pub Date : 2022-11-08DOI: 10.4102/sajim.v24i1.1525
Sello S. Pokane, Musa C. Shilenge, A. Telukdarie
Background: A Supervisory Control and Data Acquisition (SCADA) system is critical for remote monitoring and control of devices in various industries such as power utilities, oil and gas refineries, and manufacturing. Previous generations of SCADA systems have numerous limitations in today’s business environment. The latest technological advancements have brought forth new SCADA architecture variants that can be configured to ensure optimised operations. There is a need to assess the latest SCADA architectures that are posed to replace previous generations.Objectives: This research study aims to review various SCADA architectures and proposes an optimum SCADA system architecture for power utility. The proposed architecture is compared with the existing power utility SCADA system to highlight the impact and benefits of the proposed architecture.Methods: The research uses a qualitative approach and a comparative case study method to compare 10 SCADA architectures against a literature review-based criterion. A Multi-Criteria Decision-Making (MCDM) matrix is used to evaluate SCADA architectures and proposes an optimum Internet-of-Things (IoT)-SCADA system architecture for the power utility case study.Results: The research proposed an IoT-SCADA system architecture for optimum system functioning and compared the proposed architecture with the existing utility SCADA architecture. Moreover, the impact and benefits of the proposed architecture to the utility company are presented.Conclusion: The proposed IoT-SCADA system architecture has the potential to resolve many of the challenges encountered with previous generations of SCADA system architectures.
{"title":"Optimum systems integration architecture for monitoring to manage an electricity utility","authors":"Sello S. Pokane, Musa C. Shilenge, A. Telukdarie","doi":"10.4102/sajim.v24i1.1525","DOIUrl":"https://doi.org/10.4102/sajim.v24i1.1525","url":null,"abstract":"Background: A Supervisory Control and Data Acquisition (SCADA) system is critical for remote monitoring and control of devices in various industries such as power utilities, oil and gas refineries, and manufacturing. Previous generations of SCADA systems have numerous limitations in today’s business environment. The latest technological advancements have brought forth new SCADA architecture variants that can be configured to ensure optimised operations. There is a need to assess the latest SCADA architectures that are posed to replace previous generations.Objectives: This research study aims to review various SCADA architectures and proposes an optimum SCADA system architecture for power utility. The proposed architecture is compared with the existing power utility SCADA system to highlight the impact and benefits of the proposed architecture.Methods: The research uses a qualitative approach and a comparative case study method to compare 10 SCADA architectures against a literature review-based criterion. A Multi-Criteria Decision-Making (MCDM) matrix is used to evaluate SCADA architectures and proposes an optimum Internet-of-Things (IoT)-SCADA system architecture for the power utility case study.Results: The research proposed an IoT-SCADA system architecture for optimum system functioning and compared the proposed architecture with the existing utility SCADA architecture. Moreover, the impact and benefits of the proposed architecture to the utility company are presented.Conclusion: The proposed IoT-SCADA system architecture has the potential to resolve many of the challenges encountered with previous generations of SCADA system architectures.","PeriodicalId":331290,"journal":{"name":"SA Journal of Information Management","volume":"10 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2022-11-08","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"127447662","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Pub Date : 2022-11-02DOI: 10.4102/sajim.v24i1.1567
Conrad Van Greunen
Background: Although knowledge sharing among members of knowledge-intensive teams can enhance an organisation’s competitive advantage, individuals are often reluctant to share their knowledge. Inadequate cultural intelligence could explain this reluctance in knowledge sharing. Empirical research on cultural intelligence and knowledge sharing in a culturally diverse team context is scant, and existing research is rather outdated. Accordingly, the purpose of this study was to investigate the influence of cultural intelligence on the intra-team knowledge-sharing behaviour of individual members of knowledge-intensive teams in South African organisations.Objective: This study aimed to address the gap in the knowledge-sharing literature concerning the relationship between cultural intelligence and intra-team knowledge-sharing behaviour, especially in a culturally diverse context such as South Africa. Understanding and successfully managing cultural intelligence in diverse knowledge-intensive teams can increase intra-team knowledge-sharing behaviour and, subsequently, an organisation’s overall competitive advantage.Method: Positivism, which is associated with quantitative research, and a deductive approach were adopted to empirically test the relationship between intra-team knowledge-sharing behaviour and cultural intelligence. The data were collected through an online survey from 384 respondents who participated in knowledge-intensive teams in South African organisations. Structural equation modelling was conducted to assess the relationship between the variables.Results: The results of the study revealed that cultural intelligence is significantly and positively related to intra-team knowledge-sharing behaviour.Conclusion: Team leaders can enhance cultural intelligence and, subsequently, intra-team knowledge-sharing behaviour and an organisation’s competitive advantage through practical recommendations proposed by this study.
{"title":"The influence of cultural intelligence on the intra-team knowledge-sharing behaviour of knowledge-intensive teams","authors":"Conrad Van Greunen","doi":"10.4102/sajim.v24i1.1567","DOIUrl":"https://doi.org/10.4102/sajim.v24i1.1567","url":null,"abstract":"Background: Although knowledge sharing among members of knowledge-intensive teams can enhance an organisation’s competitive advantage, individuals are often reluctant to share their knowledge. Inadequate cultural intelligence could explain this reluctance in knowledge sharing. Empirical research on cultural intelligence and knowledge sharing in a culturally diverse team context is scant, and existing research is rather outdated. Accordingly, the purpose of this study was to investigate the influence of cultural intelligence on the intra-team knowledge-sharing behaviour of individual members of knowledge-intensive teams in South African organisations.Objective: This study aimed to address the gap in the knowledge-sharing literature concerning the relationship between cultural intelligence and intra-team knowledge-sharing behaviour, especially in a culturally diverse context such as South Africa. Understanding and successfully managing cultural intelligence in diverse knowledge-intensive teams can increase intra-team knowledge-sharing behaviour and, subsequently, an organisation’s overall competitive advantage.Method: Positivism, which is associated with quantitative research, and a deductive approach were adopted to empirically test the relationship between intra-team knowledge-sharing behaviour and cultural intelligence. The data were collected through an online survey from 384 respondents who participated in knowledge-intensive teams in South African organisations. Structural equation modelling was conducted to assess the relationship between the variables.Results: The results of the study revealed that cultural intelligence is significantly and positively related to intra-team knowledge-sharing behaviour.Conclusion: Team leaders can enhance cultural intelligence and, subsequently, intra-team knowledge-sharing behaviour and an organisation’s competitive advantage through practical recommendations proposed by this study.","PeriodicalId":331290,"journal":{"name":"SA Journal of Information Management","volume":"99 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2022-11-02","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"127105284","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
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