Pub Date : 2021-12-13DOI: 10.4102/sajim.v23i1.1430
John M. Sausi, J. Mtebe, Jimmy T. Mbelwa
Background: The Government of Tanzania through the Ministry of Finance and Planning implemented the Government Electronic Payment Gateway (GePG) system to improve the whole cycle of revenue management. As of June 2020, the system has been implemented in 660 institutions, 28 commercial banks, and 6 mobile money operators. Whilst the initial acceptance of this system is positive, relatively no study has evaluated its effectiveness in meeting the expected benefits. Elsewhere, similar systems showed initial acceptance at the beginning, followed by failures after some years of use. Therefore, it is important to evaluate the effectiveness of GePG system to find out how effectively public money is spent.Objective: The objective of this study was to evaluate the success of GePG system using users’ satisfaction as a success measure.Method: The study adapted the updated Delone and Mclean Information Systems success model whereby perceived usefulness and trust in system were added as new factors. The sequential explanatory design research design integrating quantitative and qualitative data within a single investigation was adopted. A total of 442 users from 271 institutions in 11 regions in Tanzania participated in the study.Results: Trust in system, information quality, and perceived usefulness had a significant positive impact on users’ satisfaction with GePG system, whilst service quality had a significant negative impact. In contrast, system quality did not have an effect.Conclusion: The study shows that trust in system and perceived usefulness are important factors in the updated Delone and Mclean IS success model in evaluating user satisfaction with revenue collection systems. The findings from the open-ended questions and implications of the findings are discussed.
{"title":"Evaluating user satisfaction with the e-payment gateway system in Tanzania","authors":"John M. Sausi, J. Mtebe, Jimmy T. Mbelwa","doi":"10.4102/sajim.v23i1.1430","DOIUrl":"https://doi.org/10.4102/sajim.v23i1.1430","url":null,"abstract":"Background: The Government of Tanzania through the Ministry of Finance and Planning implemented the Government Electronic Payment Gateway (GePG) system to improve the whole cycle of revenue management. As of June 2020, the system has been implemented in 660 institutions, 28 commercial banks, and 6 mobile money operators. Whilst the initial acceptance of this system is positive, relatively no study has evaluated its effectiveness in meeting the expected benefits. Elsewhere, similar systems showed initial acceptance at the beginning, followed by failures after some years of use. Therefore, it is important to evaluate the effectiveness of GePG system to find out how effectively public money is spent.Objective: The objective of this study was to evaluate the success of GePG system using users’ satisfaction as a success measure.Method: The study adapted the updated Delone and Mclean Information Systems success model whereby perceived usefulness and trust in system were added as new factors. The sequential explanatory design research design integrating quantitative and qualitative data within a single investigation was adopted. A total of 442 users from 271 institutions in 11 regions in Tanzania participated in the study.Results: Trust in system, information quality, and perceived usefulness had a significant positive impact on users’ satisfaction with GePG system, whilst service quality had a significant negative impact. In contrast, system quality did not have an effect.Conclusion: The study shows that trust in system and perceived usefulness are important factors in the updated Delone and Mclean IS success model in evaluating user satisfaction with revenue collection systems. The findings from the open-ended questions and implications of the findings are discussed.","PeriodicalId":331290,"journal":{"name":"SA Journal of Information Management","volume":"1 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2021-12-13","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"116130326","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Pub Date : 2021-12-10DOI: 10.4102/sajim.v23i1.1435
C. Jinabhai, S. Onwubu, M. Sibiya, Surendra Thakur
Background: Although electronic health record systems are critical for healthcare management, there has been genuine concern about the quantity and quality of data generated by these systems inhibiting its full implementation.Objectives: The purpose of this article was to explore the experiences of healthcare workers (HCWs) and challenges facing the acceleration of the District Health Information System (DHIS) in the KwaZulu-Natal (KZN) province of South Africa.Methods: In this study, an interpretive research paradigm was followed to explore the current state of electronic health in South Africa from the experiences of HCWs in the KZN province. Semi-structured focus group interviews conducted with 20 participants drawn from the district office, clinical nurse practitioners and data capturers allowed thematic analysis of data using a systems approach to link the perspectives HCWs to the design of the DHIS.Results: The participants held the view that e-health is crucial for monitoring disease trends, policy development, planning and allocation of infrastructure, information technology (IT), financial and human resources. Nevertheless, the participants highlighted a concern surrounding e-health regulations, ethics and data confidentiality; data quality and lack of interoperability of Health Information Systems (HIS). This concern was attributed to data fragmentation, internal politics and lack of coordination of the data system.Conclusions: The study suggests that good quality data – from an integrated DHIS, is highly critical for the effective utilisation, implementation and acceleration of e-health systems in the province to support epidemiological surveillance and modelling of outbreaks, such as the COVID-19 pandemic.
{"title":"Accelerating implementation of District Health Information Systems: Perspectives from healthcare workers from KwaZulu-Natal, South Africa","authors":"C. Jinabhai, S. Onwubu, M. Sibiya, Surendra Thakur","doi":"10.4102/sajim.v23i1.1435","DOIUrl":"https://doi.org/10.4102/sajim.v23i1.1435","url":null,"abstract":"Background: Although electronic health record systems are critical for healthcare management, there has been genuine concern about the quantity and quality of data generated by these systems inhibiting its full implementation.Objectives: The purpose of this article was to explore the experiences of healthcare workers (HCWs) and challenges facing the acceleration of the District Health Information System (DHIS) in the KwaZulu-Natal (KZN) province of South Africa.Methods: In this study, an interpretive research paradigm was followed to explore the current state of electronic health in South Africa from the experiences of HCWs in the KZN province. Semi-structured focus group interviews conducted with 20 participants drawn from the district office, clinical nurse practitioners and data capturers allowed thematic analysis of data using a systems approach to link the perspectives HCWs to the design of the DHIS.Results: The participants held the view that e-health is crucial for monitoring disease trends, policy development, planning and allocation of infrastructure, information technology (IT), financial and human resources. Nevertheless, the participants highlighted a concern surrounding e-health regulations, ethics and data confidentiality; data quality and lack of interoperability of Health Information Systems (HIS). This concern was attributed to data fragmentation, internal politics and lack of coordination of the data system.Conclusions: The study suggests that good quality data – from an integrated DHIS, is highly critical for the effective utilisation, implementation and acceleration of e-health systems in the province to support epidemiological surveillance and modelling of outbreaks, such as the COVID-19 pandemic.","PeriodicalId":331290,"journal":{"name":"SA Journal of Information Management","volume":"9 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2021-12-10","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"122939029","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Pub Date : 2021-12-10DOI: 10.4102/sajim.v23i1.1407
Abraham Morake, L. Khoza, Tebogo Bokaba
Background: Over the years, attention has been focused on digital banking and financial technology with little or no attention being paid to biometric banking technology.Objective: The study aimed to investigate the need for security and simplicity in the authentication of retail payments, digital banking and financial technology through the application of biometric systems.Method: The study employed quantitative research methodology and a response rate of 52% was achieved. A set of questionnaires was distributed for data collection.Results: The study’s findings indicated it is imperative for all businesses that participate in financial businesses to fully implement the best possible security measures or systems to ensure or enhance security for financial business activities.Conclusion: Based on the findings of the study, it is recommended that businesses must adopt the new innovative and secured mechanisms of financial dealings to enhance innovation, security and flexibility.
{"title":"Biometric technology in banking institutions: ‘The customers’ perspectives’","authors":"Abraham Morake, L. Khoza, Tebogo Bokaba","doi":"10.4102/sajim.v23i1.1407","DOIUrl":"https://doi.org/10.4102/sajim.v23i1.1407","url":null,"abstract":"Background: Over the years, attention has been focused on digital banking and financial technology with little or no attention being paid to biometric banking technology.Objective: The study aimed to investigate the need for security and simplicity in the authentication of retail payments, digital banking and financial technology through the application of biometric systems.Method: The study employed quantitative research methodology and a response rate of 52% was achieved. A set of questionnaires was distributed for data collection.Results: The study’s findings indicated it is imperative for all businesses that participate in financial businesses to fully implement the best possible security measures or systems to ensure or enhance security for financial business activities.Conclusion: Based on the findings of the study, it is recommended that businesses must adopt the new innovative and secured mechanisms of financial dealings to enhance innovation, security and flexibility.","PeriodicalId":331290,"journal":{"name":"SA Journal of Information Management","volume":"1 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2021-12-10","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"128971620","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Pub Date : 2021-11-08DOI: 10.4102/sajim.v23i1.1387
O. J. Ajanaku, S. Mutula
Background: The productivity of healthcare institutions is impacted by the nursing workforce and plays a vital role in the provision of effective and efficient patient care. Knowledge management plays a vital role in nursing practice. This study seeks to extend the frontier of knowledge by addressing the paucity of literature on knowledge management in nursing care delivery in Nigeria.Objectives: The study empirically identified crucial knowledge management enablers from extant literature and investigated their influence on patient care in clinical nursing.Method: A cross-sectional survey design using a stratified sampling method was employed. A self-administered questionnaire was used to collect quantitative data from 196 registered nurses in a selected teaching hospital in South West Nigeria. A total of 186 valid responses were analysed using structural equation modelling (SEM).Result: The result of this study indicated that there is a direct and significant relationship between information technology (IT) and patient care. Organisational structure and organisational culture did not directly affect patient care. However, together with IT support, the knowledge management enablers were found to significantly affect patient care in clinical nursing.Conclusion: There is a need for nursing management to develop a flexible organisational structure and knowledge friendly culture including the implementation of functional technical infrastructure, to leverage knowledge management effectiveness in patient care in teaching hospitals in order to facilitate and strengthen service delivery by nurses.
{"title":"Knowledge management enablers affecting patient care: The perspective of registered nurses in South West Nigeria","authors":"O. J. Ajanaku, S. Mutula","doi":"10.4102/sajim.v23i1.1387","DOIUrl":"https://doi.org/10.4102/sajim.v23i1.1387","url":null,"abstract":"Background: The productivity of healthcare institutions is impacted by the nursing workforce and plays a vital role in the provision of effective and efficient patient care. Knowledge management plays a vital role in nursing practice. This study seeks to extend the frontier of knowledge by addressing the paucity of literature on knowledge management in nursing care delivery in Nigeria.Objectives: The study empirically identified crucial knowledge management enablers from extant literature and investigated their influence on patient care in clinical nursing.Method: A cross-sectional survey design using a stratified sampling method was employed. A self-administered questionnaire was used to collect quantitative data from 196 registered nurses in a selected teaching hospital in South West Nigeria. A total of 186 valid responses were analysed using structural equation modelling (SEM).Result: The result of this study indicated that there is a direct and significant relationship between information technology (IT) and patient care. Organisational structure and organisational culture did not directly affect patient care. However, together with IT support, the knowledge management enablers were found to significantly affect patient care in clinical nursing.Conclusion: There is a need for nursing management to develop a flexible organisational structure and knowledge friendly culture including the implementation of functional technical infrastructure, to leverage knowledge management effectiveness in patient care in teaching hospitals in order to facilitate and strengthen service delivery by nurses.","PeriodicalId":331290,"journal":{"name":"SA Journal of Information Management","volume":"1 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2021-11-08","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"133268518","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Pub Date : 2021-11-05DOI: 10.4102/sajim.v23i1.1376
Thembekile O. Mayayise
flexibility, which allowed employees to use their privately owned devices for work purposes, whilst companies have been able to save some costs of acquiring computer assets (Romer 2014). Background: As the use of mobile computing devices such as smartphones increase in developing countries, some employees in organisations prefer using their privately owned mobile devices for work purposes by following the Bring Your Own Device (BYOD) practice. However, the actual factors that influence the adoption of this practice are limited. Aim: This study aimed to investigate the factors that positively influence the employee’s behavioural intention to adopt the BYOD practice in organisations. Setting: The focus of the study is workers in various industries in South Africa. Method: A model is proposed which extends components of the Unified Theory of Acceptance and the Use of Technology (UTAUT) model by certain elements of the ISO/IEC 27001 security standard and an organisational factor. It is a quantitative study. Through a snowball method, a sample of 130 South African workers participated in the study by completing an electronic survey where 106 valid responses were received. Results: The data analysis was conducted through the SPSS data analysis tool. The results revealed that performance expectancy, effort expectancy, awareness and training, and policy existence positively influence the behavioural intention to adopt the BYOD Practice. Conclusion: The outcome of this study will benefit practitioners considering the implementation of BYOD and also researchers seeking to expand the scope of existing technology adoption frameworks.
{"title":"Extending unified theory of acceptance and use of technology with ISO/IEC 27001 security standard to investigate factors influencing Bring Your Own Device adoption in South Africa","authors":"Thembekile O. Mayayise","doi":"10.4102/sajim.v23i1.1376","DOIUrl":"https://doi.org/10.4102/sajim.v23i1.1376","url":null,"abstract":"flexibility, which allowed employees to use their privately owned devices for work purposes, whilst companies have been able to save some costs of acquiring computer assets (Romer 2014). Background: As the use of mobile computing devices such as smartphones increase in developing countries, some employees in organisations prefer using their privately owned mobile devices for work purposes by following the Bring Your Own Device (BYOD) practice. However, the actual factors that influence the adoption of this practice are limited. Aim: This study aimed to investigate the factors that positively influence the employee’s behavioural intention to adopt the BYOD practice in organisations. Setting: The focus of the study is workers in various industries in South Africa. Method: A model is proposed which extends components of the Unified Theory of Acceptance and the Use of Technology (UTAUT) model by certain elements of the ISO/IEC 27001 security standard and an organisational factor. It is a quantitative study. Through a snowball method, a sample of 130 South African workers participated in the study by completing an electronic survey where 106 valid responses were received. Results: The data analysis was conducted through the SPSS data analysis tool. The results revealed that performance expectancy, effort expectancy, awareness and training, and policy existence positively influence the behavioural intention to adopt the BYOD Practice. Conclusion: The outcome of this study will benefit practitioners considering the implementation of BYOD and also researchers seeking to expand the scope of existing technology adoption frameworks.","PeriodicalId":331290,"journal":{"name":"SA Journal of Information Management","volume":"7 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2021-11-05","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"125252831","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Pub Date : 2021-10-29DOI: 10.4102/sajim.v23i1.1373
Josephine R. Chivinge, Shopee M. Dube, P. Ndayizigamiye
Background: Whether a website design is a simple static page of plain text, a complex e-commerce matrix or a progressive web application, the journey is riddled with challenges. In terms of online users, every second counts when interacting with a website. It is estimated that 2 seconds is the acceptable webpage loading latency that users are willing to tolerate before abandoning a webpage. Users expect web applications to be more usable, reliable, secure, personalised and context-aware.Objectives: This study sought to identify the challenges faced and the strategies used during website development, and to then map a conceptual framework to address these challenges.Method: The 7Cs framework was the theoretical framework underpinning the study. Based on qualitative research, 12 website developers were sampled in Gauteng Province, South Africa, using non-probability sampling methods.Results: The 7Cs Website Development Scheme (7CWDS) charted from the research findings shows that the following strategies are essential in overcoming website development challenges: (1) good communication between developer and client, (2) agile planning and acceptance of project scope, (3) creation of website drafts and acceptance, (4) flexible website designs, (5) agile website development using a step-by-step approach, (6) website connections to Google Analytics, (7) connecting website to social media and (8) website cybersecurity scanning and testing.Conclusion: The study developed the 7CWDS as a toolkit that underlines critical strategies to address common challenges in website development, and presents them in a logical hierarchy and order of execution.
{"title":"Strategies used to address challenges encountered during website development in South Africa","authors":"Josephine R. Chivinge, Shopee M. Dube, P. Ndayizigamiye","doi":"10.4102/sajim.v23i1.1373","DOIUrl":"https://doi.org/10.4102/sajim.v23i1.1373","url":null,"abstract":"Background: Whether a website design is a simple static page of plain text, a complex e-commerce matrix or a progressive web application, the journey is riddled with challenges. In terms of online users, every second counts when interacting with a website. It is estimated that 2 seconds is the acceptable webpage loading latency that users are willing to tolerate before abandoning a webpage. Users expect web applications to be more usable, reliable, secure, personalised and context-aware.Objectives: This study sought to identify the challenges faced and the strategies used during website development, and to then map a conceptual framework to address these challenges.Method: The 7Cs framework was the theoretical framework underpinning the study. Based on qualitative research, 12 website developers were sampled in Gauteng Province, South Africa, using non-probability sampling methods.Results: The 7Cs Website Development Scheme (7CWDS) charted from the research findings shows that the following strategies are essential in overcoming website development challenges: (1) good communication between developer and client, (2) agile planning and acceptance of project scope, (3) creation of website drafts and acceptance, (4) flexible website designs, (5) agile website development using a step-by-step approach, (6) website connections to Google Analytics, (7) connecting website to social media and (8) website cybersecurity scanning and testing.Conclusion: The study developed the 7CWDS as a toolkit that underlines critical strategies to address common challenges in website development, and presents them in a logical hierarchy and order of execution.","PeriodicalId":331290,"journal":{"name":"SA Journal of Information Management","volume":"26 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2021-10-29","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"131717742","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Pub Date : 2021-10-19DOI: 10.4102/sajim.v23i1.1353
Hilda A. Mwangakala
Background: The access to quality maternal health information amongst pregnant women plays an important role in determining woman’s health behaviour during pregnancy. Yet, access to maternal health information remains a major challenge in Tanzanian rural communities especially for pregnant women leading to low utilisation of skilled maternal health services.Objectives: The study aimed at examining the accessibility of maternal health information amongst pregnant women in rural Tanzania.Methods: A qualitative phenomenological study involving 25 pregnant women, 5 skilled healthcare providers (SHPs) and 5 traditional birth attendants (TBAs) was carried out in Chamwino District, Dodoma Region, Tanzania for a period of 6 months. Data were analysed thematically using the six-stage guide to thematic data analysis with NVivo Software.Results: The acute shortage of healthcare personnel and traditional beliefs influenced pregnant women’s access to quality maternal health information. The majority of women used mothers-in-law and TBAs as their primary source of maternal health information rather than skilled healthcare providers.Conclusion: Despite the acute shortage, healthcare providers need to play a leading role in providing maternal health information amongst the rural populations. Furthermore, skilled health providers need to work in collaboration with the TBAs to increase access to maternal health information and build a well-informed healthy society.
{"title":"Accessibility of maternal health information and its influence on maternal health preferences in rural Tanzania: A case study of Chamwino District","authors":"Hilda A. Mwangakala","doi":"10.4102/sajim.v23i1.1353","DOIUrl":"https://doi.org/10.4102/sajim.v23i1.1353","url":null,"abstract":"Background: The access to quality maternal health information amongst pregnant women plays an important role in determining woman’s health behaviour during pregnancy. Yet, access to maternal health information remains a major challenge in Tanzanian rural communities especially for pregnant women leading to low utilisation of skilled maternal health services.Objectives: The study aimed at examining the accessibility of maternal health information amongst pregnant women in rural Tanzania.Methods: A qualitative phenomenological study involving 25 pregnant women, 5 skilled healthcare providers (SHPs) and 5 traditional birth attendants (TBAs) was carried out in Chamwino District, Dodoma Region, Tanzania for a period of 6 months. Data were analysed thematically using the six-stage guide to thematic data analysis with NVivo Software.Results: The acute shortage of healthcare personnel and traditional beliefs influenced pregnant women’s access to quality maternal health information. The majority of women used mothers-in-law and TBAs as their primary source of maternal health information rather than skilled healthcare providers.Conclusion: Despite the acute shortage, healthcare providers need to play a leading role in providing maternal health information amongst the rural populations. Furthermore, skilled health providers need to work in collaboration with the TBAs to increase access to maternal health information and build a well-informed healthy society.","PeriodicalId":331290,"journal":{"name":"SA Journal of Information Management","volume":"1 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2021-10-19","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"123587802","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Pub Date : 2021-10-12DOI: 10.4102/sajim.v23i1.1352
Mothepane M. Tshabalala, L. Khoza
Background: Whenever teams obtain together to work towards a common goal, the lingering of an inherent conflict risk is always a possibility. This applies to software development teams as well. Researchers even argue this inherent conflict existence as necessary. Agile development environment is no exception. The main purpose for adopting Agile is to improve the technology adequacy to facilitate organisation competitiveness. Agile manages the achievement of this through its advocacy for change, adaptability and constant satisfaction of market demands. This is because Agile enables organisations to create software of quality standard that allows for quicker response to the continuously changing market needs of todays’ world.Objectives: Henceforth, this article investigates this topic to develop a conceptual framework for effectively managing conflict risk in Agile teams, to improve the organisation technology adequacy.Method: This article employed quantitative methods for data collection and analysis. A structured online questionnaire was used for data collection and Statistical Package for the Social Sciences was used for data analysis. Pearson’s correlation was used to test the relationships among variables.Results: The findings show affirming results on the existence of conflict risk among Agile software development teams. The results indicate that there is a strong positive significant correlation between effective interaction, discussions and quality software application. Moreover, the findings demonstrate a strong relation between effective conflict management and achievement of set agile project goals.Conclusion: Agile allows companies to address the market requirements while still being adaptive to constant change. However, the literature identifies conflict risk as one of the hindrances to realising this purpose.
{"title":"A conceptual framework for effective management of conflict risk within Agile software development environments","authors":"Mothepane M. Tshabalala, L. Khoza","doi":"10.4102/sajim.v23i1.1352","DOIUrl":"https://doi.org/10.4102/sajim.v23i1.1352","url":null,"abstract":"Background: Whenever teams obtain together to work towards a common goal, the lingering of an inherent conflict risk is always a possibility. This applies to software development teams as well. Researchers even argue this inherent conflict existence as necessary. Agile development environment is no exception. The main purpose for adopting Agile is to improve the technology adequacy to facilitate organisation competitiveness. Agile manages the achievement of this through its advocacy for change, adaptability and constant satisfaction of market demands. This is because Agile enables organisations to create software of quality standard that allows for quicker response to the continuously changing market needs of todays’ world.Objectives: Henceforth, this article investigates this topic to develop a conceptual framework for effectively managing conflict risk in Agile teams, to improve the organisation technology adequacy.Method: This article employed quantitative methods for data collection and analysis. A structured online questionnaire was used for data collection and Statistical Package for the Social Sciences was used for data analysis. Pearson’s correlation was used to test the relationships among variables.Results: The findings show affirming results on the existence of conflict risk among Agile software development teams. The results indicate that there is a strong positive significant correlation between effective interaction, discussions and quality software application. Moreover, the findings demonstrate a strong relation between effective conflict management and achievement of set agile project goals.Conclusion: Agile allows companies to address the market requirements while still being adaptive to constant change. However, the literature identifies conflict risk as one of the hindrances to realising this purpose.","PeriodicalId":331290,"journal":{"name":"SA Journal of Information Management","volume":"1 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2021-10-12","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"126999950","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Pub Date : 2021-10-04DOI: 10.4102/sajim.v23i1.1363
J. Arthur
Background: Governmental legislation directs and guides the manner in which organisations and individuals manage their information. This has a direct impact on the development of organsiational policy and procedures. An individual’s awareness of such legislation is of utmost importance in order to understand how individuals use information.Objective: The research problem is focussed on the awareness of information legislation by average South African first year student. The study goes on to further investigate how awareness impacts the manner in which users apply the knowledge to everyday use of their personal information.Methods: The study utilised a mono-method and quantitative methodological framework. The data collection instrument was a survey in the form of a questionnaire. The survey was conducted amongst 2017 undergraduate student and repeated in 2018.Results: The young adult demographic, of which the sample of undergraduate university students, findings indicated that the increase in awareness of Protection of Personal Information, Promotion of Access to Information and Regulation of Interception of Communication Act legislative acts directly impacted the students’ ability to manage and share their information more strategically. Students’ knowledge of the acceptance of the acts into legislation was not of great importance; however, the use of the acts concerning their personal information proved to be of greater significance.Conclusion: The study’s findings confirmed that the sample had been introduced to the idea of information legislation and that their awareness of the legislation does in most cases affect their use and management of their personal information. It also revealed that an in-depth knowledge of the legislation was not a necessity rather an overall understanding of the legislation was important. Recommendations for future studies arose from the study.
{"title":"The information legislation (PAIA, POPI, RICA) awareness of undergraduate university students: A longitudinal study","authors":"J. Arthur","doi":"10.4102/sajim.v23i1.1363","DOIUrl":"https://doi.org/10.4102/sajim.v23i1.1363","url":null,"abstract":"Background: Governmental legislation directs and guides the manner in which organisations and individuals manage their information. This has a direct impact on the development of organsiational policy and procedures. An individual’s awareness of such legislation is of utmost importance in order to understand how individuals use information.Objective: The research problem is focussed on the awareness of information legislation by average South African first year student. The study goes on to further investigate how awareness impacts the manner in which users apply the knowledge to everyday use of their personal information.Methods: The study utilised a mono-method and quantitative methodological framework. The data collection instrument was a survey in the form of a questionnaire. The survey was conducted amongst 2017 undergraduate student and repeated in 2018.Results: The young adult demographic, of which the sample of undergraduate university students, findings indicated that the increase in awareness of Protection of Personal Information, Promotion of Access to Information and Regulation of Interception of Communication Act legislative acts directly impacted the students’ ability to manage and share their information more strategically. Students’ knowledge of the acceptance of the acts into legislation was not of great importance; however, the use of the acts concerning their personal information proved to be of greater significance.Conclusion: The study’s findings confirmed that the sample had been introduced to the idea of information legislation and that their awareness of the legislation does in most cases affect their use and management of their personal information. It also revealed that an in-depth knowledge of the legislation was not a necessity rather an overall understanding of the legislation was important. Recommendations for future studies arose from the study.","PeriodicalId":331290,"journal":{"name":"SA Journal of Information Management","volume":"120 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2021-10-04","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"133870906","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Pub Date : 2021-09-30DOI: 10.4102/sajim.v23i1.1361
Patricia Mtsweni, Sello N. Mokwena, Michael N. Moeti
Background: Organisations outsource Information Technology (IT) services in order to keep up with the IT evolution and to remain competitive. Although the IT operations department is responsible to manage service provider service quality, they are not in a position to evaluate IT services performance because of the loss of control and capability in the IT environment.Objectives: This article investigated the impact of outsourcing in-house IT services on the performance of IT operations and how it affects the performance of the organisation.Methods: The qualitative approach was used in this research. Data was collected using structured interviews and were analysed using thematic analysis.Results: Outsourcing of IT services was found to have negative and positive impact on the organisation. Knowledge of the operating environment proved to be significant in the provision of relevant services that add value to the organisation. The results of the analysis revealed that in-house IT and the quality of IT services provided have a direct impact on the performance of the organisation.Conclusion: The study demonstrated that outsourcing IT services impacts the quality and the performance of the organisation positively and negatively. The study recommended that in-house IT and outsource service providers need to collaborate to ensure smooth service delivery, process alignment and also to equip in-house IT with skills to handle first-line support.
{"title":"The impact of outsourcing information technology services on business operations","authors":"Patricia Mtsweni, Sello N. Mokwena, Michael N. Moeti","doi":"10.4102/sajim.v23i1.1361","DOIUrl":"https://doi.org/10.4102/sajim.v23i1.1361","url":null,"abstract":"Background: Organisations outsource Information Technology (IT) services in order to keep up with the IT evolution and to remain competitive. Although the IT operations department is responsible to manage service provider service quality, they are not in a position to evaluate IT services performance because of the loss of control and capability in the IT environment.Objectives: This article investigated the impact of outsourcing in-house IT services on the performance of IT operations and how it affects the performance of the organisation.Methods: The qualitative approach was used in this research. Data was collected using structured interviews and were analysed using thematic analysis.Results: Outsourcing of IT services was found to have negative and positive impact on the organisation. Knowledge of the operating environment proved to be significant in the provision of relevant services that add value to the organisation. The results of the analysis revealed that in-house IT and the quality of IT services provided have a direct impact on the performance of the organisation.Conclusion: The study demonstrated that outsourcing IT services impacts the quality and the performance of the organisation positively and negatively. The study recommended that in-house IT and outsource service providers need to collaborate to ensure smooth service delivery, process alignment and also to equip in-house IT with skills to handle first-line support.","PeriodicalId":331290,"journal":{"name":"SA Journal of Information Management","volume":"45 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2021-09-30","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"121537610","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
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