Pub Date : 2022-04-28DOI: 10.4102/sajim.v24i1.1472
Oluwatoyin R. Akinyemi, M. Sibiya, O. Oladimeji
Background: Communication of patient information in a healthcare setting in previous years was based on documented information on paper records carried from one location to another. However, with the introduction of electronic health records (EHRs), communications are now conducted electronically via installed and connected computer systems that are networked together. Inadequate communication of patients’ information can deter patients’ health and threaten their lives, putting them in unnecessary danger.Objective: The objective of this study was to design a standard EHR template model of communication for tertiary hospital that can be used in communicating patients’ information between various departments involved in the management of patients without carrying papers around or tossing Patients or their relatives up and down.Method: The research adopts soft system methodology (SSM) with communication concepts from knowledge management, combining observations with various practical information to make a conclusion based on past experiences through a process of inductive reasoning, a communication model was developed that can be used as a template for hospitals to upgrade/integrate paper-based patient information management to electronic based in a bid to enhance patient care and information management.Results: The developed communication template model has been designed to be adopted for use in a bid to manage patients’ information electronically in all tertiary hospitals and other hospitals that may so desire its use.Conclusion: It is observed from this article that communication in hospitals through EHR template is user friendly, safe and possible within the hospital and to outside facilities for effective paperless management of patients.
{"title":"Communication model enhancement using electronic health record standard for tertiary hospital","authors":"Oluwatoyin R. Akinyemi, M. Sibiya, O. Oladimeji","doi":"10.4102/sajim.v24i1.1472","DOIUrl":"https://doi.org/10.4102/sajim.v24i1.1472","url":null,"abstract":"Background: Communication of patient information in a healthcare setting in previous years was based on documented information on paper records carried from one location to another. However, with the introduction of electronic health records (EHRs), communications are now conducted electronically via installed and connected computer systems that are networked together. Inadequate communication of patients’ information can deter patients’ health and threaten their lives, putting them in unnecessary danger.Objective: The objective of this study was to design a standard EHR template model of communication for tertiary hospital that can be used in communicating patients’ information between various departments involved in the management of patients without carrying papers around or tossing Patients or their relatives up and down.Method: The research adopts soft system methodology (SSM) with communication concepts from knowledge management, combining observations with various practical information to make a conclusion based on past experiences through a process of inductive reasoning, a communication model was developed that can be used as a template for hospitals to upgrade/integrate paper-based patient information management to electronic based in a bid to enhance patient care and information management.Results: The developed communication template model has been designed to be adopted for use in a bid to manage patients’ information electronically in all tertiary hospitals and other hospitals that may so desire its use.Conclusion: It is observed from this article that communication in hospitals through EHR template is user friendly, safe and possible within the hospital and to outside facilities for effective paperless management of patients.","PeriodicalId":331290,"journal":{"name":"SA Journal of Information Management","volume":"6 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2022-04-28","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"125469358","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Pub Date : 2022-04-26DOI: 10.4102/sajim.v24i1.1447
Lameshnee Govender, M. Mearns, T. Du Plessis
Background: Professional services firms utilise knowledge management tools, for example, IBM and Oracle solutions and toolkits, in their day-to-day client-facing operations. The effectiveness of toolkits must be evaluated to establish their actual value.Objectives: This article evaluates the current toolkit used by the South African client-facing professionals of a global multinational corporation.Method: Pragmatism philosophy was used because of the various perspectives needed to interpret the data. Data were collected from 30 participants who adhered to sample eligibility criteria. An interview was used to collect data to help determine which tools worked well and what had to be improved on.Results: The most value-adding tool was the Experience Tool, whereas the Collaboration Tool ranked the least valuable. The Collaboration Tool showed the most potential to increase its value. The results gave a clear indication of areas of improvement that will enable a professional services firm to strategically position its knowledge management toolkit towards adding value for client engagements.Conclusion: The study contributes towards evaluating the knowledge management toolkit, analysing areas of improvement, and recommending components such as machine learning, online collaboration and other activities that would enhance the knowledge management toolkit.
{"title":"Knowledge management toolkit enhancement for a professional services firm","authors":"Lameshnee Govender, M. Mearns, T. Du Plessis","doi":"10.4102/sajim.v24i1.1447","DOIUrl":"https://doi.org/10.4102/sajim.v24i1.1447","url":null,"abstract":"Background: Professional services firms utilise knowledge management tools, for example, IBM and Oracle solutions and toolkits, in their day-to-day client-facing operations. The effectiveness of toolkits must be evaluated to establish their actual value.Objectives: This article evaluates the current toolkit used by the South African client-facing professionals of a global multinational corporation.Method: Pragmatism philosophy was used because of the various perspectives needed to interpret the data. Data were collected from 30 participants who adhered to sample eligibility criteria. An interview was used to collect data to help determine which tools worked well and what had to be improved on.Results: The most value-adding tool was the Experience Tool, whereas the Collaboration Tool ranked the least valuable. The Collaboration Tool showed the most potential to increase its value. The results gave a clear indication of areas of improvement that will enable a professional services firm to strategically position its knowledge management toolkit towards adding value for client engagements.Conclusion: The study contributes towards evaluating the knowledge management toolkit, analysing areas of improvement, and recommending components such as machine learning, online collaboration and other activities that would enhance the knowledge management toolkit.","PeriodicalId":331290,"journal":{"name":"SA Journal of Information Management","volume":"32 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2022-04-26","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"127684644","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Pub Date : 2022-03-30DOI: 10.4102/sajim.v24i1.1491
Alfred H. Mazorodze, Peter L. Mkhize
Background: Knowledge-sharing culture permits knowledge reuse, exchange of knowledge, experiences and insights in an institution to achieve strategic goals. Knowledge-sharing requires motivation through rewards and recognition to improve employee engagement. The article provides an analysis of factors to promote a knowledge-sharing culture change.Objectives: The two objectives were designed to examine the factors that promote knowledge-sharing culture change and to recommend strategies that encourage knowledge- sharing.Method: An online questionnaire was used to gather quantitative data from a higher education institution in Zimbabwe: a developing country on the African continent.Results: The results established that rewards, recognition, promotion and bonuses are significant factors in promoting a knowledge-sharing culture change. It emerged that 53.3% of the participants approved that knowledge- sharing is dependent on the disposition of the individual whilst the other 46.7% of the participants were either indecisive or disagreed with the proposition. Rewards are important to the extent that 91.7% of the participants approved the proposition. It was also confirmed by 95% of the participants that recognition adds value to an institution. Moreover, 80% of the participants submitted that recognition contributes to employee retention and engagement. Fascinatingly, 88.3% of the participants settled on the proposition that recognition allows access to top talent and 68.3% concurred that promotion encourages loyalty.Conclusion: Rewards, recognition, promotion and bonuses are important factors that encourage a knowledge-sharing culture. Rewards strengthen employee value proposition whilst recognition allows access to top talent. Promotion inspires employees whilst bonuses are perceived as signalling employee appreciation, which stimulates a knowledge-sharing culture.
{"title":"Factors and variables to promote a knowledge-sharing culture change in higher education institutions of developing countries","authors":"Alfred H. Mazorodze, Peter L. Mkhize","doi":"10.4102/sajim.v24i1.1491","DOIUrl":"https://doi.org/10.4102/sajim.v24i1.1491","url":null,"abstract":"Background: Knowledge-sharing culture permits knowledge reuse, exchange of knowledge, experiences and insights in an institution to achieve strategic goals. Knowledge-sharing requires motivation through rewards and recognition to improve employee engagement. The article provides an analysis of factors to promote a knowledge-sharing culture change.Objectives: The two objectives were designed to examine the factors that promote knowledge-sharing culture change and to recommend strategies that encourage knowledge- sharing.Method: An online questionnaire was used to gather quantitative data from a higher education institution in Zimbabwe: a developing country on the African continent.Results: The results established that rewards, recognition, promotion and bonuses are significant factors in promoting a knowledge-sharing culture change. It emerged that 53.3% of the participants approved that knowledge- sharing is dependent on the disposition of the individual whilst the other 46.7% of the participants were either indecisive or disagreed with the proposition. Rewards are important to the extent that 91.7% of the participants approved the proposition. It was also confirmed by 95% of the participants that recognition adds value to an institution. Moreover, 80% of the participants submitted that recognition contributes to employee retention and engagement. Fascinatingly, 88.3% of the participants settled on the proposition that recognition allows access to top talent and 68.3% concurred that promotion encourages loyalty.Conclusion: Rewards, recognition, promotion and bonuses are important factors that encourage a knowledge-sharing culture. Rewards strengthen employee value proposition whilst recognition allows access to top talent. Promotion inspires employees whilst bonuses are perceived as signalling employee appreciation, which stimulates a knowledge-sharing culture.","PeriodicalId":331290,"journal":{"name":"SA Journal of Information Management","volume":"54 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2022-03-30","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"132495580","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Pub Date : 2022-03-03DOI: 10.4102/sajim.v24i1.1426
Mfanasibili Ngwenya, M. Ngoepe
consumer IoT (CIoT) space, any product almost always comes with a smartphone application to either control, programme or just view what is happening with the product. Tiwary et al. (2018) pointed out that the consumer has to download the required application using a smartphone, a tablet or a laptop. This application can communicate with a centralised database and obtain valuable data about the environment. Background: Devices can be connected through the Internet of Things (IoT) technology to create a smart ecosystem. From the connection, various stakeholders share personal data with companies in the consumer IoT (CIoT) space for marketing and other reasons. Customers download and use applications without mulling over the type of personal information exposed to the rest of the world. Objective: The main objective of this study was to explore data trust in CIoT assemblages in the mobile and fixed telecommunication operators in South Africa. Method: This qualitative study triangulated narrative enquiry with the Delphi technique to explore data trust in CIoT assemblages in South Africa. The primary data collection techniques used in this study were unstructured interviews (in the case of narrative enquiry), questionnaires and semi-structured interviews (in the Delphi technique). For the Delphi technique, five experts were chosen purposively based on their involvement in IoT, selling and on-selling IoT services or those providing support services to the IoT ecosystems, while six narrative enquiry participants were selected through snowball technique based on their exposure to using consumer IoT solutions, ability to provide detailed descriptions of their experiences and willingness to articulate those experiences. Results: The study established that the choice of system to use varied from consumer to consumer. The consumer’s original decision may be influenced by many factors, such as devices sponsored by one’s health insurance or security company. However, the constant use of a specific system makes it personal and more comfortable for the consumer. The level of trust in the CIoT system increases with constant interactions. Conclusion: The study concludes that there should be a very high level of stakeholders trust for faster adoption of CIoT in South Africa. Therefore, regulators such as the Independent Communication Authority of South Africa should ensure that IoT devices in the South African market are trustworthy.
{"title":"Data trust in consumer internet of things assemblages in the mobile and fixed telecommunication operators in South Africa","authors":"Mfanasibili Ngwenya, M. Ngoepe","doi":"10.4102/sajim.v24i1.1426","DOIUrl":"https://doi.org/10.4102/sajim.v24i1.1426","url":null,"abstract":"consumer IoT (CIoT) space, any product almost always comes with a smartphone application to either control, programme or just view what is happening with the product. Tiwary et al. (2018) pointed out that the consumer has to download the required application using a smartphone, a tablet or a laptop. This application can communicate with a centralised database and obtain valuable data about the environment. Background: Devices can be connected through the Internet of Things (IoT) technology to create a smart ecosystem. From the connection, various stakeholders share personal data with companies in the consumer IoT (CIoT) space for marketing and other reasons. Customers download and use applications without mulling over the type of personal information exposed to the rest of the world. Objective: The main objective of this study was to explore data trust in CIoT assemblages in the mobile and fixed telecommunication operators in South Africa. Method: This qualitative study triangulated narrative enquiry with the Delphi technique to explore data trust in CIoT assemblages in South Africa. The primary data collection techniques used in this study were unstructured interviews (in the case of narrative enquiry), questionnaires and semi-structured interviews (in the Delphi technique). For the Delphi technique, five experts were chosen purposively based on their involvement in IoT, selling and on-selling IoT services or those providing support services to the IoT ecosystems, while six narrative enquiry participants were selected through snowball technique based on their exposure to using consumer IoT solutions, ability to provide detailed descriptions of their experiences and willingness to articulate those experiences. Results: The study established that the choice of system to use varied from consumer to consumer. The consumer’s original decision may be influenced by many factors, such as devices sponsored by one’s health insurance or security company. However, the constant use of a specific system makes it personal and more comfortable for the consumer. The level of trust in the CIoT system increases with constant interactions. Conclusion: The study concludes that there should be a very high level of stakeholders trust for faster adoption of CIoT in South Africa. Therefore, regulators such as the Independent Communication Authority of South Africa should ensure that IoT devices in the South African market are trustworthy.","PeriodicalId":331290,"journal":{"name":"SA Journal of Information Management","volume":"12 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2022-03-03","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"114939295","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Pub Date : 2022-02-10DOI: 10.4102/sajim.v24i1.1441
Tebogo Sethibe, Evaashan Naidoo
Background: The auditing profession has been burdened with high costs and reputational damage resulting from false results because of a high dependency on manual tasks susceptible to errors or manipulation. Automating repetitive tasks with the use of robots can help minimise these errors to achieve efficiencies and cost reduction.Objectives: This study adopted a Unified Theory of Acceptance and Use of Technology (UTAUT) model to determine the factors influencing organisations to use robotics technology when performing auditing activities.Methods: The study was quantitative, using a survey consisting of 37 questionnaires and two semi-structured interview questions. The sample consisted of 59 professional auditors and 26 non-auditors involved in auditing in South Africa.Results: The study results show that performance expectancy and facilitating conditions are key factors that influence the adoption of robotics in the auditing profession. A lack of training, data quality, and inadequate investment in robotics technology are mentioned as critical barriers to adopting robotics in auditing. Management support, good change management processes and technology skills are quoted as potential key enablers of robotics technology in the auditing profession.Conclusion: The conclusion drawn from the study is twofold. Firstly, the performance management system and the business case for robotics in the auditing process should be linked to the tasks of auditors. Secondly, resources should be made available to support the use of technology in the profession. The study provides more insight into how leaders and management in the auditing profession could influence the adoption of robotics in auditing.
{"title":"The adoption of robotics in the auditing profession","authors":"Tebogo Sethibe, Evaashan Naidoo","doi":"10.4102/sajim.v24i1.1441","DOIUrl":"https://doi.org/10.4102/sajim.v24i1.1441","url":null,"abstract":"Background: The auditing profession has been burdened with high costs and reputational damage resulting from false results because of a high dependency on manual tasks susceptible to errors or manipulation. Automating repetitive tasks with the use of robots can help minimise these errors to achieve efficiencies and cost reduction.Objectives: This study adopted a Unified Theory of Acceptance and Use of Technology (UTAUT) model to determine the factors influencing organisations to use robotics technology when performing auditing activities.Methods: The study was quantitative, using a survey consisting of 37 questionnaires and two semi-structured interview questions. The sample consisted of 59 professional auditors and 26 non-auditors involved in auditing in South Africa.Results: The study results show that performance expectancy and facilitating conditions are key factors that influence the adoption of robotics in the auditing profession. A lack of training, data quality, and inadequate investment in robotics technology are mentioned as critical barriers to adopting robotics in auditing. Management support, good change management processes and technology skills are quoted as potential key enablers of robotics technology in the auditing profession.Conclusion: The conclusion drawn from the study is twofold. Firstly, the performance management system and the business case for robotics in the auditing process should be linked to the tasks of auditors. Secondly, resources should be made available to support the use of technology in the profession. The study provides more insight into how leaders and management in the auditing profession could influence the adoption of robotics in auditing.","PeriodicalId":331290,"journal":{"name":"SA Journal of Information Management","volume":"131 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2022-02-10","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"127668513","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Pub Date : 2022-02-01DOI: 10.4102/sajim.v24i1.1462
M. Phaladi, P. Ngulube
In the knowledge-based economy, organisational knowledge assets are the cornerstone and sources of superior performance, innovation and sustainability. The knowledge-based view (KBV) of the firm calls for the protection of organisational tacit knowledge assets through the investment in relevant knowledge management (KM) practices (Grant 1996; Phaladi 2021; Takeuchi 2013). Sultan Balbuena (2014:9) defines state-owned enterprises (SOEs) as entities established according to the statutory laws of the country; they can be either wholly or partially owned, with the government having a significant level of shareholding and ownership. Stateowned enterprises (SOEs) are the business entities owned by the government to meet the socioeconomic objectives or mandates of their home countries. They are economic transformation and job creation agents at the heart of economic and innovation development in many countries (Saxen & Das 2021). In their own right, SOEs are knowledge-creating and knowledge-based organisations which play an important role in the knowledge economy (Benassi & Landoni 2019). Globally, SOEs are economic drivers in both developed and non-developed countries (OECD 2018; Saxen & Das 2021). In South Africa, SOEs are central to positioning the country as a developmental state and play a critical role in the job creation space (Gumede, Govender & Motshidi 2011). State-owned enterprises play a significant role in the global knowledge economy (Benassi & Landoni 2019). These enterprises are most prevalent in strategic sectors such as energy, minerals, infrastructure, and other utilities and, in some countries, development financial services. State-owned enterprises are also used as instruments for socioeconomic development in South Africa (Gumede et al. 2011), but many of them are in perpetual struggle facing the issue of Background: State-owned enterprises (SOEs) in South Africa face a serious challenge of knowledge loss caused largely by resignations, the ageing workforce and a lack of knowledge management (KM) practices.
在知识经济中，组织的知识资产是卓越绩效、创新和可持续发展的基石和源泉。企业的知识基础观(KBV)呼吁通过投资相关的知识管理(KM)实践来保护组织的隐性知识资产(Grant 1996;Phaladi 2021;竹内2013)。Sultan Balbuena(2014:9)将国有企业(SOEs)定义为根据国家成文法设立的实体;它们可以全部或部分拥有，政府拥有相当程度的股权和所有权。国有企业(SOEs)是政府为满足本国社会经济目标或任务而拥有的商业实体。他们是许多国家经济和创新发展核心的经济转型和创造就业机会的代理人(Saxen & Das 2021)。就其本身而言，国有企业是知识创造和知识型组织，在知识经济中发挥着重要作用(Benassi & Landoni 2019)。在全球范围内，国有企业是发达国家和非发达国家的经济驱动力(OECD 2018;Saxen & Das 2021)。在南非，国有企业是将国家定位为发展型国家的核心，在创造就业方面发挥着关键作用(Gumede, Govender & Motshidi, 2011)。国有企业在全球知识经济中发挥着重要作用(Benassi & Landoni 2019)。这些企业在能源、矿产、基础设施和其他公用事业等战略部门以及在一些国家发展金融服务部门最为普遍。国有企业也被用作南非社会经济发展的工具(Gumede et al. 2011)，但其中许多企业面临着以下问题的长期斗争:背景:南非国有企业(SOEs)面临着主要由辞职、劳动力老龄化和缺乏知识管理(KM)实践造成的知识流失的严重挑战。
{"title":"Mitigating risks of tacit knowledge loss in state-owned enterprises in South Africa through knowledge management practices","authors":"M. Phaladi, P. Ngulube","doi":"10.4102/sajim.v24i1.1462","DOIUrl":"https://doi.org/10.4102/sajim.v24i1.1462","url":null,"abstract":"In the knowledge-based economy, organisational knowledge assets are the cornerstone and sources of superior performance, innovation and sustainability. The knowledge-based view (KBV) of the firm calls for the protection of organisational tacit knowledge assets through the investment in relevant knowledge management (KM) practices (Grant 1996; Phaladi 2021; Takeuchi 2013). Sultan Balbuena (2014:9) defines state-owned enterprises (SOEs) as entities established according to the statutory laws of the country; they can be either wholly or partially owned, with the government having a significant level of shareholding and ownership. Stateowned enterprises (SOEs) are the business entities owned by the government to meet the socioeconomic objectives or mandates of their home countries. They are economic transformation and job creation agents at the heart of economic and innovation development in many countries (Saxen & Das 2021). In their own right, SOEs are knowledge-creating and knowledge-based organisations which play an important role in the knowledge economy (Benassi & Landoni 2019). Globally, SOEs are economic drivers in both developed and non-developed countries (OECD 2018; Saxen & Das 2021). In South Africa, SOEs are central to positioning the country as a developmental state and play a critical role in the job creation space (Gumede, Govender & Motshidi 2011). State-owned enterprises play a significant role in the global knowledge economy (Benassi & Landoni 2019). These enterprises are most prevalent in strategic sectors such as energy, minerals, infrastructure, and other utilities and, in some countries, development financial services. State-owned enterprises are also used as instruments for socioeconomic development in South Africa (Gumede et al. 2011), but many of them are in perpetual struggle facing the issue of Background: State-owned enterprises (SOEs) in South Africa face a serious challenge of knowledge loss caused largely by resignations, the ageing workforce and a lack of knowledge management (KM) practices.","PeriodicalId":331290,"journal":{"name":"SA Journal of Information Management","volume":"52 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2022-02-01","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"125477217","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Pub Date : 2021-12-17DOI: 10.4102/sajim.v23i1.1421
A. Amadi-Echendu
Background: As a medium of exchange, money enables the transfer of economic value and forms the basis of financial transactions. The transition from the third to the fourth industrial revolution has brought about technologies such as blockchain and cryptocurrencies that are transforming monetary transactions and methods of payments.Objectives: This article discusses an exploratory qualitative study into the use of the blockchain technology to facilitate the processes and payments related to land and landed property administration.Method: Nineteen semi-structured face-to-face interviews were conducted with role-players who are involved in an authoritative capacity in the current property transfer process.Findings: The findings show that blockchain technologies could significantly improve the processes involved in maintaining the electronic records associated with landed property. Blockchain technology has only been associated with cryptocurrencies before, and the argument advanced is that fiat currency should be able to be used with the same technology. To maintain the integrity of the property register, the deeds office and the South African Reserve Bank (SARB) must remain in control of the processes. Irrevocable payments should be made against registration confirmation, thus replacing the current paper-based processes with electronic records.
{"title":"Using blockchain technology to facilitate property transactions","authors":"A. Amadi-Echendu","doi":"10.4102/sajim.v23i1.1421","DOIUrl":"https://doi.org/10.4102/sajim.v23i1.1421","url":null,"abstract":"Background: As a medium of exchange, money enables the transfer of economic value and forms the basis of financial transactions. The transition from the third to the fourth industrial revolution has brought about technologies such as blockchain and cryptocurrencies that are transforming monetary transactions and methods of payments.Objectives: This article discusses an exploratory qualitative study into the use of the blockchain technology to facilitate the processes and payments related to land and landed property administration.Method: Nineteen semi-structured face-to-face interviews were conducted with role-players who are involved in an authoritative capacity in the current property transfer process.Findings: The findings show that blockchain technologies could significantly improve the processes involved in maintaining the electronic records associated with landed property. Blockchain technology has only been associated with cryptocurrencies before, and the argument advanced is that fiat currency should be able to be used with the same technology. To maintain the integrity of the property register, the deeds office and the South African Reserve Bank (SARB) must remain in control of the processes. Irrevocable payments should be made against registration confirmation, thus replacing the current paper-based processes with electronic records.","PeriodicalId":331290,"journal":{"name":"SA Journal of Information Management","volume":"38 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2021-12-17","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"117193763","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Pub Date : 2021-12-17DOI: 10.4102/sajim.v23i1.1414
M. Nelwamondo, J. Njenga
Background: The Western Cape Provincial Government uses digital intermediaries to facilitate information sharing between individuals, communities and the government. Digital intermediaries are shared facilities where communities can visit and have access to information and communication technology (ICT) and the internet. Communities benefit economically, socially and politically by using free access to ICT and the internet from intermediaries’ facilities to share information with the government. There seem to be disparities between the roles of the different stakeholders in information sharing. These disparities often result in poor communication between the government and communities, and also poor government services delivery.Objectives: This research investigated how intermediaries can enhance information sharing between government and communities in the Western Cape Province.Method: This study adopted a qualitative research approach by using semi-structured interviews. Purposive sampling was used to collect qualitative data from 15 participants from different intermediaries’ staff in the Western Cape Province. A narrative analysis approach was used to analyse the data.Results: The study found that intermediaries intermediate between communities and the government by providing free access to ICTs, provide basic computer training and access to computing resources and serving as an information hub. The study also found that operating hours, lack of resources, skilled staff and communication challenges adversely affect information sharing.Conclusion: This study recommended that intermediaries are supported to increase the number of resources and facilities and the number and levels of training in the province to cater for more communities. This study further recommended an increase on operational hours, and communication channels between the government and intermediaries.
{"title":"Approaches for enhancing information sharing between government and communities in Western Cape","authors":"M. Nelwamondo, J. Njenga","doi":"10.4102/sajim.v23i1.1414","DOIUrl":"https://doi.org/10.4102/sajim.v23i1.1414","url":null,"abstract":"Background: The Western Cape Provincial Government uses digital intermediaries to facilitate information sharing between individuals, communities and the government. Digital intermediaries are shared facilities where communities can visit and have access to information and communication technology (ICT) and the internet. Communities benefit economically, socially and politically by using free access to ICT and the internet from intermediaries’ facilities to share information with the government. There seem to be disparities between the roles of the different stakeholders in information sharing. These disparities often result in poor communication between the government and communities, and also poor government services delivery.Objectives: This research investigated how intermediaries can enhance information sharing between government and communities in the Western Cape Province.Method: This study adopted a qualitative research approach by using semi-structured interviews. Purposive sampling was used to collect qualitative data from 15 participants from different intermediaries’ staff in the Western Cape Province. A narrative analysis approach was used to analyse the data.Results: The study found that intermediaries intermediate between communities and the government by providing free access to ICTs, provide basic computer training and access to computing resources and serving as an information hub. The study also found that operating hours, lack of resources, skilled staff and communication challenges adversely affect information sharing.Conclusion: This study recommended that intermediaries are supported to increase the number of resources and facilities and the number and levels of training in the province to cater for more communities. This study further recommended an increase on operational hours, and communication channels between the government and intermediaries.","PeriodicalId":331290,"journal":{"name":"SA Journal of Information Management","volume":"9 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2021-12-17","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"131048737","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Pub Date : 2021-12-15DOI: 10.4102/sajim.v23i1.1357
Letlapa A. Nakeng, Sello N. Mokwena, Michael N. Moeti
Background: Cloud computing simplifies the access of applications and data from any location worldwide using Internet connected devices. Whilst adoption of cloud computing seems to be attractive, most companies are still using the on-premise enterprise resource planning (ERP) systems. Cloud computing provides organizations with scalable computer resources; nevertheless, state-owned corporations in South Africa have a poor adoption rate for integrating ERP and, in particular, payroll into the cloud (SOEs).Objectives: The goal of the study was to investigate factors affecting the adoption of ERP payroll cloud solutions in SOEs and basing on these factors develop an ERP payroll cloud solution adoption model.Method: In this study, a qualitative research approach was employed. Data were collected through observation, interviews and document reviews, and were analysed using thematic analysis method.Results: The a priori themes for this study: policy, security, cost, compliance and privacy were confirmed, whilst Protection of Personal Information Act, data centre location and top management emerged and were found to have a substantial influence in cloud ERP Payroll adoption process in SOEs.Conclusion: To move from on-premise to cloud ERP solution, SOEs managers need clarity on: Protection of Personal Information Act (POPI) act adherence, data centre location, top management support, privacy assurance, security guarantee, cost effectiveness, compliance controls and policy formulation adoption and implementation. The studied SOEs were not yet ready to migrate from on-premise solution to a cloud solution because of these factors. Addressing the above-mentioned concerns may enable SOEs’ managers to gain confidence in adopting cloud services.
{"title":"Adoption of cloud-based enterprise resource planning payroll system state-owned enterprises in South Africa","authors":"Letlapa A. Nakeng, Sello N. Mokwena, Michael N. Moeti","doi":"10.4102/sajim.v23i1.1357","DOIUrl":"https://doi.org/10.4102/sajim.v23i1.1357","url":null,"abstract":"Background: Cloud computing simplifies the access of applications and data from any location worldwide using Internet connected devices. Whilst adoption of cloud computing seems to be attractive, most companies are still using the on-premise enterprise resource planning (ERP) systems. Cloud computing provides organizations with scalable computer resources; nevertheless, state-owned corporations in South Africa have a poor adoption rate for integrating ERP and, in particular, payroll into the cloud (SOEs).Objectives: The goal of the study was to investigate factors affecting the adoption of ERP payroll cloud solutions in SOEs and basing on these factors develop an ERP payroll cloud solution adoption model.Method: In this study, a qualitative research approach was employed. Data were collected through observation, interviews and document reviews, and were analysed using thematic analysis method.Results: The a priori themes for this study: policy, security, cost, compliance and privacy were confirmed, whilst Protection of Personal Information Act, data centre location and top management emerged and were found to have a substantial influence in cloud ERP Payroll adoption process in SOEs.Conclusion: To move from on-premise to cloud ERP solution, SOEs managers need clarity on: Protection of Personal Information Act (POPI) act adherence, data centre location, top management support, privacy assurance, security guarantee, cost effectiveness, compliance controls and policy formulation adoption and implementation. The studied SOEs were not yet ready to migrate from on-premise solution to a cloud solution because of these factors. Addressing the above-mentioned concerns may enable SOEs’ managers to gain confidence in adopting cloud services.","PeriodicalId":331290,"journal":{"name":"SA Journal of Information Management","volume":"46 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2021-12-15","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"124888806","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Pub Date : 2021-12-13DOI: 10.4102/sajim.v23i1.1456
Fulufhelo Nenungwi, F. Garaba
Background: Knowledge management (KM) holds a major influence on the effective delivery of services in government departments as it is tactically affiliated to the formation, composition, and sharing of information to prevent ‘reinvention of the wheel’ by staffs when performing their jobs. However, few government departments within the South African context have implemented formal KM initiatives.Objectives: This research sought to examine the KwaZulu-Natal Department of Public Works (Pietermaritzburg) employees’ awareness of any KM initiatives, their benefits, and barriers that are preventing the successful implementation of a formal initiative.Method: A survey research approach was utilised in which structured questionnaires were administered to respondents. Data were analysed using the Statistical Package for the Social Science (SPSS).Results: The research established that KM initiatives are being practiced informally within the Department and there is a reasonably high level of awareness of these initiatives together with the benefits associated with them. The lack of a dedicated unit for KM and KM professionals are some of the barriers to the successful implementation of formal initiatives.Conclusion: The research concluded that the Department is in dire need of a formal KM initiative to reap the potential benefits and improve service delivery.
{"title":"Knowledge management awareness in South African provincial government departments: The case of KwaZulu-Natal Department of Public Works, Pietermaritzburg","authors":"Fulufhelo Nenungwi, F. Garaba","doi":"10.4102/sajim.v23i1.1456","DOIUrl":"https://doi.org/10.4102/sajim.v23i1.1456","url":null,"abstract":"Background: Knowledge management (KM) holds a major influence on the effective delivery of services in government departments as it is tactically affiliated to the formation, composition, and sharing of information to prevent ‘reinvention of the wheel’ by staffs when performing their jobs. However, few government departments within the South African context have implemented formal KM initiatives.Objectives: This research sought to examine the KwaZulu-Natal Department of Public Works (Pietermaritzburg) employees’ awareness of any KM initiatives, their benefits, and barriers that are preventing the successful implementation of a formal initiative.Method: A survey research approach was utilised in which structured questionnaires were administered to respondents. Data were analysed using the Statistical Package for the Social Science (SPSS).Results: The research established that KM initiatives are being practiced informally within the Department and there is a reasonably high level of awareness of these initiatives together with the benefits associated with them. The lack of a dedicated unit for KM and KM professionals are some of the barriers to the successful implementation of formal initiatives.Conclusion: The research concluded that the Department is in dire need of a formal KM initiative to reap the potential benefits and improve service delivery.","PeriodicalId":331290,"journal":{"name":"SA Journal of Information Management","volume":"62 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2021-12-13","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"126735488","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
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