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GAINING PURCHASE INTENTION BY ELECTRONIC WORD OF MOUTH AND BRAND AMBASSADOR 通过电子口碑和品牌大使获取购买意向
Pub Date : 2022-05-30 DOI: 10.20473/jeba.v32i12022.70-80
Ida Ayu Iswari Pidada, Ni Wayan Supartyani
Introduction: This study examines the effectiveness of e-WOM and brand ambassador toward purchase intention of Sasa product through the promotion of “Jejak Rasa” web series. The number of millennials, especially in Bali, is a driving factor for the rapid development of digital technology. Almost half of Indonesia's population has implemented the marketing process with digital marketing in their daily lives. Methods: This study will focus more on electronic word of mouth and brand ambassadors who are used as intermediaries in making purchase intentions of a product. PT. Sasa Inti will be used as an object in this study because the marketing strategy it uses has innovations that seek to continue to grow. In a customer-oriented business industry, creative and innovative marketing processes are very influential in attracting buyers' intentions. Data collection was using accidental sampling technique and tested using multiple linear regression analysis. Results: Results show electronic word of mouth has a significant positive effect on purchase intention, the brand ambassador has a significant positive effect on purchase intention, also the electronic word of mouth and brand ambassadors together have a significant effect on purchase intentions. Conclusion and suggestion: Therefore, the study was conducted to provide readers with the understanding of the effect of electronic word of mouth, brand ambassador and purchase intention in Bali. For practitioners, this research is useful in finding out the things that build purchase intention as measured by electronic word of mouth and brand ambassador in PT. Sasa Inti. Thus, other companies can develop their marketing strategy based of the result of this study.
前言:本研究通过对“捷捷乐”网络系列的推广,考察e-口碑和品牌大使对莎莎产品购买意愿的影响。千禧一代的数量,尤其是在巴厘岛,是数字技术快速发展的一个驱动因素。几乎一半的印尼人在日常生活中使用数字营销来实施营销过程。方法:本研究将更多地关注电子口碑和品牌大使,他们被用作产品购买意愿的中介。PT. Sasa Inti将被用作本研究的对象,因为它使用的营销策略具有寻求持续增长的创新。在以客户为导向的商业行业中,创造性和创新性的营销过程对吸引买家的意向非常有影响力。数据采集采用随机抽样技术,并采用多元线性回归分析进行检验。结果:结果显示电子口碑对购买意愿有显著的正向影响,品牌大使对购买意愿有显著的正向影响,并且电子口碑和品牌大使共同对购买意愿有显著的正向影响。结论与建议:因此,本研究旨在让读者了解电子口碑、品牌大使和购买意愿在巴厘岛的影响。对于从业者而言,本研究有助于发现莎莎英迪电子口碑和品牌大使测量的购买意愿的构建因素。因此,其他公司可以根据本研究的结果制定他们的营销策略。
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引用次数: 1
PARENTAL RISK AVERSION AND INVESTMENT IN CHILDREN’S EDUCATION 家长风险规避与子女教育投资
Pub Date : 2022-05-30 DOI: 10.20473/jeba.v32i12022.38-53
Janaska Nurrachmat, Prani Sastiono
Introduction: The purpose of this study is to investigate the relationship between risk aversion and spending in children’s education. Spending in children’s education can be classified as an investment with uncertain outcomes and the return might yield in a relatively long time. It is predicted in this study that risk aversion will have negative impact on spending in children’s education. Methods: This study uses IFLS data and two-period panel regression. Multiple time periods are applied to demonstrate time-varying risk aversion. Results: The results suggest that lower degree of parental risk aversion increases the spending on children’s education, which confirms the theory. Conclusion and suggestion: The result showed that risk aversion significantly affects the spending on children’s education. As a consequence, the government should provide clear information about how important an education is, especially a higher degree. Providing the information may drive the parent to not view education for children as a risky investment.
前言:本研究的目的是探讨风险规避与儿童教育支出的关系。在儿童教育上的支出可以被归类为一种不确定结果的投资,在相对较长的时间内可能会产生回报。本研究预测风险规避会对儿童教育支出产生负向影响。方法:本研究采用IFLS数据和两期面板回归。采用多个时间段来演示时变风险规避。结果:父母风险厌恶程度越低,子女教育支出越高,证实了上述理论。结论与建议:结果显示风险规避对子女教育支出有显著影响。因此,政府应该提供明确的信息,说明教育的重要性,尤其是更高的学位。提供这些信息可能会促使家长不把孩子的教育视为一项有风险的投资。
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引用次数: 0
BRAND TRUST AND CUSTOMER LOYALITY IN SERVICE COMPANIES HEALTH 品牌信任与顾客忠诚服务于企业健康
Pub Date : 2022-05-30 DOI: 10.20473/jeba.v32i12022.93-102
Emi Munawaroh, Rianto
Introduction: This study was conducted to examine the effect of trust in brand (brand characteristic, company characteristic, and customer - brand characteristic) on brand loyalty in hospital patients. Methods: The method used in this study is a quantitative descriptive research method with a multiple linear regression analysis approach using 100 respondents who have used the services of RSUD Dr. Sudirman Kebumen. Results: The results of this study indicate that trust in brand has a positive effect on brand loyalty, either partially for each dimension of brand characteristic, company characteristic, and customer-brand characteristic or simultaneously. Furthermore, customer-brand characteristic is the dominant variable even though the difference is not great. Therefore, it can be concluded that, in building brand loyalty, it requires building trust from the brand with characteristics starting from the brand itself, and how the patient's relationship with the brand is established. Conclusion and suggestion The author finds that building brand loyalty in service companies, especially health services at regional companies, requires good brand trust management. This is a new finding because previous research has focused on goods industry. Brand loyalty is focused not only on a tangible product industry, but even health service companies need good brand awareness, especially trust, to be able to maintain customer loyalty to the brand.
摘要本研究旨在探讨医院病患的品牌信任(品牌特质、公司特质、顾客-品牌特质)对品牌忠诚的影响。方法:本研究采用定量描述性研究方法,采用多元线性回归分析方法,对100名使用过RSUD Sudirman Kebumen博士服务的受访者进行调查。结果:本研究结果表明,品牌信任对品牌忠诚有正向影响,对品牌特征、公司特征和顾客-品牌特征各维度均有部分正向影响,或同时正向影响。顾客品牌特征是主导变量,但差异不大。因此,我们可以得出结论,在建立品牌忠诚度的过程中,需要从品牌本身出发,从具有特色的品牌建立信任,以及患者与品牌的关系是如何建立的。结论与建议笔者发现,在服务性企业,尤其是区域性企业的卫生服务中,建立品牌忠诚度需要良好的品牌信任管理。这是一个新发现,因为之前的研究主要集中在商品行业。品牌忠诚度不仅关注有形产品行业,甚至健康服务公司也需要良好的品牌意识,特别是信任,才能保持客户对品牌的忠诚度。
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引用次数: 0
ANALYSIS OF EXTERNAL AND INTERNAL FACTORS OF CORPORATE SOCIAL RESPONSIBILITY (CSR) IMPLEMENTATION IN IMPROVING COMMUNITY WELFARE 企业社会责任实施对改善社区福利的外部和内部因素分析
Pub Date : 2022-05-30 DOI: 10.20473/jeba.v32i12022.10-18
Septya Ari Wijaya, Mayroza Wiska, Yesi Gusteti
Introduction: CSR is very active role in overcoming the impact of the production process, as well as the welfare of the community around the company. This study wants to analyze the external and internal factors of CSR implementation in improving the welfare of the community by taking research at PT PLN (Persero) South Sumatra Generation Main Unit, Ombilin Generation Implementing Unit in Sijantang, Talawi District, Sawahlunto City, West Sumatra Province. Methods: This study uses quantitative methods with multiple linear regression analysis. A sample of 379 in this study was taken from three of the eleven villages in the Talawi sub-district of Sawahtulo city. The three villages are Salak Village, Sijantang Village, and Talawi Hili Village, due to the three villages received CSR funding from PLTU Ombilin. Data and questionnaires were distributed in April – June 2021. Results: Internal factors (primary measures and effectiveness) and external factors affect welfare in the implementation of CSR in Salak village, Sijantang village and Talawi Hili village at PT PLN (Persero), the Southern Sumatra generation main unit, the ombilin generation implementing unit. Conclusion and suggestion: A company in implementing its Corporate Social Responsibility (CSR) program must be serious about the interests of the community and the surrounding environment. In applying the concept of Corporate Social Responsibility (CSR), it can also be done jointly by inviting the government and community representatives to conceptualize the series of processes, start from program design or planning, program implementation, program monitoring, program evaluation up to reporting.
企业社会责任是非常积极的作用,克服生产过程的影响,以及公司周围的社会福利。本研究以西苏门答腊省Sawahlunto市Talawi区Sijantang的PT PLN (Persero) South Sumatra发电主机组、Ombilin发电实施机组为研究对象,分析实施企业社会责任对改善社区福利的外部和内部因素。方法:采用多元线性回归分析的定量方法。在这项研究中,379人的样本取自萨瓦图洛市塔拉维街道11个村庄中的3个。这三个村庄分别是Salak村、Sijantang村和Talawi Hili村,因为这三个村庄获得了PLTU Ombilin的企业社会责任资助。数据和问卷于2021年4月至6月分发。结果:在南苏门答腊发电主体单位、南苏门答腊发电实施单位PT PLN (Persero)的Salak村、Sijantang村和Talawi Hili村,影响企业社会责任实施福利的内部因素(主要措施和有效性)和外部因素。结论与建议:公司在实施企业社会责任(CSR)计划时,必须认真考虑社区和周围环境的利益。在运用企业社会责任(CSR)概念时,也可以通过邀请政府和社区代表概念化从项目设计或规划、项目实施、项目监测、项目评估到报告的一系列过程来共同完成。
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引用次数: 0
WORK FROM HOME APPLICATION AND PROFESSIONALISM ON EMPLOYEE EFFECTIVENESS 在家办公的应用和员工效率的专业性
Pub Date : 2022-05-30 DOI: 10.20473/jeba.v32i12022.1-9
Hesmita, Fenisi Resty, Kelik Purwanto
Introduction: The Circular Letter of the Minister of PAN-RB No. 19 of 2020 concerning Adjustment of the Work System of State Civil Apparatus (ASN) in Efforts to Prevent Covid-19 in Government Agencies is intended as a guideline for Government Agencies in carrying out official duties by working at home for Apparatus State Civil Service as an effort to prevent and minimize the spread of Covid-19. This study aims to analyze and determine the effect of implementing Work From Home on the Work Effectiveness of Employees of the Department of Culture, Tourism, Youth and Sports, Dharmasraya Regency. Among other things, the purpose of this research is to analyze the effect of professionalism on the work effectiveness of employees at the Department of Culture, Tourism, Youth and Sports, Dharmasraya Regency. Methods: This study uses quantitative methods, and the sample in this study is 60 using non-probability sampling technique. Results: Work From Home has a significant effect in this study on the effectiveness of employees' work, and the Professionalism variable has a significant effect in this study on the effectiveness of employees' work. Work professionalism is based on effective and efficient principles that will improve employee performance. Conclusion and suggestion: For the Department of Culture, Tourism, Youth and Sports, Dharmasraya Regency needs to continue to improve the professionalism and work effectiveness of employees when doing the work that has been given, both when working from home or when working directly in the office in order to achieve the goals that have been set and that they can be implemented effectively and efficiently.
导语:《关于调整国家民用机构工作制度以做好政府机构防控工作的2020年第19号部部长通函》,旨在指导政府机构为国家机关公务员在家工作履行公务,努力预防和尽量减少新冠肺炎疫情的传播。本研究旨在分析并确定实施在家工作对达摩rayaya摄政文化、旅游、青年及体育司员工工作效能的影响。其中,本研究的目的是分析专业精神对达摩rayaya摄政文化旅游青年体育司员工工作效能的影响。方法:本研究采用定量方法,本研究样本为60个,采用非概率抽样技术。结果:在家工作在本研究中对员工工作有效性有显著影响,专业性变量在本研究中对员工工作有效性有显著影响。工作职业化是基于有效和高效的原则,这将提高员工的表现。结论和建议:对于文化、旅游、青年和体育部来说,Dharmasraya Regency需要继续提高员工在完成既定工作时的专业精神和工作效率,无论是在家工作还是直接在办公室工作,以实现既定目标,并使其能够有效地实施。
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引用次数: 0
THE ROLE OF MOSQUES IN COMMUNITY ECONOMIC RECOVERY DURING THE COVID-19 PANDEMIC 2019冠状病毒病大流行期间清真寺在社区经济复苏中的作用
Pub Date : 2022-05-30 DOI: 10.20473/jeba.v32i12022.54-69
Ikhsanul Rizki, S. Zulaikha
Introduction: The mosque has many roles and functions, one of which is economic empowerment. As a place for economic empowerment, mosques must play a role in the economic recovery of people who have experienced adversity during the Covid-19 pandemic. This study aims to find out how is the role of mosques in the community's economy during the Covid-19 pandemic. Methods: The research used a qualitative method with a case study approach. Results: The results of the study show that the Jogokariyan Mosque has succeeded in recovering the community's economy during the pandemic with various programs. These programs are given to the poor in the form of basic necessities and given to MSME actors by holding people's markets; mosques help market participants by providing Al-Qardh loans, providing education about entrepreneurship, and providing free shopping vouchers for the poor and mosque congregations to stimulate sales of people's market participants. Conclusion and suggestion: Mosque administrators must work better in managing their mosques so that mosques can maximize their roles and functions and not only be used as places of worship. The role and function of the mosque can solve all the problems of the congregation.
清真寺有许多角色和功能,其中之一是经济赋权。作为增强经济权能的场所,清真寺必须在Covid-19大流行期间经历逆境的人们的经济复苏中发挥作用。这项研究旨在了解清真寺在2019冠状病毒病大流行期间在社区经济中的作用。方法:采用定性研究方法,结合个案研究方法。结果:研究结果表明,Jogokariyan清真寺在疫情期间通过各种方案成功地恢复了社区的经济。这些方案以基本必需品的形式提供给穷人,并通过举办人民市场的方式提供给中小微企业行动者;清真寺帮助市场参与者,向基地组织提供贷款,提供创业教育,向穷人和清真寺会众提供免费购物券,以刺激人民市场参与者的销售。结论与建议:清真寺管理者必须更好地管理清真寺,使清真寺发挥最大的作用和功能,而不仅仅是作为礼拜场所。清真寺的作用和功能可以解决会众的所有问题。
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引用次数: 0
SOCIAL ECONOMIC ANALYSIS OF THE TOURISM SECTOR 旅游业的社会经济分析
Pub Date : 2022-05-30 DOI: 10.20473/jeba.v32i12022.28-37
Musliha
Introduction: The tourism sector has now developed into the largest industry for economic growth in Indonesia; this can be seen from the increasing development of the number of tourist visits, both domestic and foreign tourists. The purpose of this study was to determine the impact of the existence of the Sikembang Park tourist attraction on the socioeconomics of business actors in Kembanglangit Village. Methods: The method used in this study is a descriptive method with a qualitative approach. Results: The results of this study are that the Sikembang Park tourist attraction has a positive impact in terms of economy and socio-culture. The economic impact is to increase income and create jobs and business opportunities. As well as the impact on the social life, namely a closer  relationship between the people of Kembanglangit Village.Conclusion and suggestion: Based on the discussion regarding the Impact of the Existence of the Sikembang Park Tourism Object on the Socio-Economic Condition of Business Actors in Kembanglangit Village, it can be concluded that the existence of the Sikembang Park tourism object has a positive impact on the community's economic activities which consist of increasing income and opening up job opportunities and business opportunities. Communities around tourist sites get additional work as food and beverage traders. In addition, the Sikembang Park tourist attraction also has an impact on the social life of the Kembanglangit Village community, namely by creating a closer relationship between the people in Kembanglangit Village.
旅游业现已发展成为印尼经济增长的第一大产业;这可以从游客数量的不断增长中看出,无论是国内游客还是外国游客。本研究的目的是确定锡根邦公园旅游景点的存在对肯邦兰吉村商业行为者的社会经济学的影响。方法:本研究采用定性与描述性相结合的方法。结果:四根邦公园的旅游吸引力在经济和社会文化方面具有积极的影响。经济影响是增加收入,创造就业和商业机会。以及对社会生活的影响,即肯邦兰吉特村人民之间的关系更加密切。结论与建议:通过对锡根邦公园旅游对象的存在对肯邦兰吉村商业主体社会经济状况的影响的讨论,可以得出结论,锡根邦公园旅游对象的存在对社区的经济活动产生了积极的影响,包括增加收入,开辟就业机会和商业机会。旅游景点周围的社区获得了食品和饮料贸易商的额外工作。此外,锡根邦公园的旅游景点也对Kembanglangit村社区的社会生活产生了影响,即通过在Kembanglangit村建立更紧密的关系。
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引用次数: 1
THE INFLUENCE OF ENTREPRENEURSHIP EDUCATION ON ENTREPRENEURIAL INTENTIONS IN GENERATION Z MUSLIM 创业教育对z世代穆斯林创业意向的影响
Pub Date : 2022-05-30 DOI: 10.20473/jeba.v32i12022.81-92
Yan Putra Timur, S. Herianingrum
Introduction: This study aims to examine the effect of entrepreneurship education based on the business history of the Prophet Muhammad on the intentions, motivation and knowledge of generation Z Muslims to become entrepreneurs. Methods: The research approach used in this research is quantitative, using the PLS-SEM method as the evaluation model. Questionnaires were given to 100 respondents from East Java with Generation Z criteria and were Muslim. Results: The results show that entrepreneurship education based on the business history of the Prophet Muhammad has a positive influence on the intentions and motivation of generation Z Muslims to become entrepreneurs. Likewise, entrepreneurial knowledge has a positive influence on the intentions and motivation of Generation Z Muslims for entrepreneurship and entrepreneurial motivation variables do not positively influence intentions to become entrepreneurs. Conclusion and suggestion: These results indicate that entrepreneurship education based on the business history of the Prophet Muhammad has very significant potential in efforts to increase the number of entrepreneurs in Indonesia through increasing intention and motivation. The delivery of material can also use digital media and invite endorsers such as scholars or entrepreneurs related to Muslim entrepreneurs who apply Islamic values ​​in their business and are widely known by Generation Z.
引言:本研究旨在考察基于先知穆罕默德商业史的创业教育对Z世代穆斯林成为企业家的意图、动机和知识的影响。方法:本研究采用定量研究方法,采用PLS-SEM法作为评价模型。调查问卷发给了100名来自东爪哇符合Z世代标准的回答者,他们都是穆斯林。结果:研究结果表明,基于先知穆罕默德商业史的创业教育对Z世代穆斯林成为企业家的意愿和动机有积极的影响。同样,创业知识对Z世代穆斯林的创业意愿和动机有正向影响,创业动机变量对成为企业家的意愿没有正向影响。结论与建议:这些结果表明,基于先知穆罕默德商业史的创业教育在通过增加意愿和动机来增加印度尼西亚企业家数量方面具有非常显著的潜力。材料的传递也可以使用数字媒体,并邀请赞助者,如学者或与穆斯林企业家有关的企业家,他们在自己的企业中应用伊斯兰价值观,并为Z世代所熟知。
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引用次数: 6
DISTRIBUTIVE JUSTICE AND MOTIVATION INTRINSIC ON JOB SATISFACTION AND EMPLOYEE PERFORMANCE IN MSMEs IN THE CULINARY SECTOR 餐饮业中小微企业工作满意度与员工绩效之内在动机与分配公平
Pub Date : 2022-05-30 DOI: 10.20473/jeba.v32i12022.19-27
Gigih Tegar Tyofyan, H. Tjahjono, Susanto
Introduction: This study aims to determine the effect of distributive justice and intrinsic motivation on job satisfaction and performance. Methods: This research is quantitative research, the method uses the SEM method, and uses the IBM SPSS AMOS analysis tool. The sample in this study amounted to 140 employees of SMEs in the culinary field at D.I. Yogyakarta. Results: The results showed that Distributive Justice and Intrinsic Motivation had a positive effect on performance either directly or through the mediation of job satisfaction variables. Conclusion and suggestion: With a high level of distributive justice and intrinsic motivation, it will improve the performance of MSME employees. However, the effect of distributive justice and intrinsic motivation on performance will be higher through job satisfaction variables.
前言:本研究旨在确定分配公平和内在动机对工作满意度和绩效的影响。方法:本研究为定量研究,方法采用SEM方法,并采用IBM SPSS AMOS分析工具。本研究的样本为日惹D.I.烹饪领域中小企业的140名员工。结果:结果表明,分配公正和内在动机对绩效有直接或通过工作满意度变量的中介作用。结论与建议:高水平的分配公平感和内在动机会提高中小微企业员工的绩效。然而,通过工作满意度变量,分配公正和内在动机对绩效的影响会更高。
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引用次数: 1
DO PRIVATE BANKS AFFECT ETHIOPIA'S ECONOMIC GROWTH? 私人银行会影响埃塞俄比亚的经济增长吗?
Pub Date : 2022-05-30 DOI: 10.20473/jeba.v32i12022.103-117
Gemechu Gadisa, Getu Tigre
Introduction: Major activities of private sector banks promote changes in a country's economic progress. Many studies have concentrated on the general policy of customer service. As a result, the goal of the study is to look into the impact of private banks on Ethiopia's Gross Domestic Product (GDP) growth. Methods: Time-series data of the National Bank from 2011 to 2020 is studied using a dynamic-factor model that is flexible for multi-variable autoregressive data. Results: The result indicates that mobilization of deposits and domestic investment have a strong positive impact on Gross Domestic Product (GDP), whereas foreign exchange and credit services have a significant negative impact. Conclusion and suggestion: Private banks play an important role in Ethiopia's GDP growth. Therefore, in order to boost economic growth, banks should collect deposits from all over Ethiopia and use them to fund viable investment initiatives.
引言:私营银行的主要活动促进了一个国家经济发展的变化。许多研究都集中在顾客服务的一般政策上。因此,这项研究的目标是研究私人银行对埃塞俄比亚国内生产总值(GDP)增长的影响。方法:采用对多变量自回归数据具有灵活性的动态因子模型,对2011 - 2020年国家银行的时间序列数据进行研究。结果表明,存款动员和国内投资对国内生产总值(GDP)有很强的正向影响,而外汇和信贷服务有显著的负向影响。结论与建议:私营银行在埃塞俄比亚GDP增长中发挥了重要作用。因此,为了促进经济增长,银行应该从埃塞俄比亚各地收集存款,并用它们为可行的投资计划提供资金。
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引用次数: 0
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Jurnal Ekonomi dan Bisnis Airlangga
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