Pelayanan publik bagi sebagian besar pegawai negeri merupakan sebuah upaya yang terhormat untuk melayani komunitas, kota, distrik, kabupaten, negara bagian, atau negara sendiri. Mendapatkan kepercayaan publik merupakan suatu perasaan spesial bagi semua yang melayani di kantor pemerintah, terutama di kantor pejabat terpilih. Namun sangat disayangkan, dalam beberapa tahun terakhir, telah terjadi penurunan kepercayaan publik dengan performa perilaku yang paling mengerikan dan tidak pantas dilakukan oleh seorang pemimpin publik. Atas dasar isu tersebut, tim penulis menawarkan buku yang ringkas dan mudah dibaca mengenai wawasan untuk bernegosiasi bagi para pemimpin publik dengan mengembangkan topik akademis dan praktis yang secara langsung berdampak pada kehidupan sehari-hari, baik perilaku, kebiasaan, maupun keterampilan para pelayan publik yang sukses dalam seni dan ilmu negosiasi.
{"title":"Newgotiation Untuk Pemimpin Publik Seni Bernegosiasi Untuk Hasil Yang Lebih Baik","authors":"S. Sulistianingsih","doi":"10.31845/jwk.v25i2.793","DOIUrl":"https://doi.org/10.31845/jwk.v25i2.793","url":null,"abstract":"Pelayanan publik bagi sebagian besar pegawai negeri merupakan sebuah upaya yang terhormat untuk melayani komunitas, kota, distrik, kabupaten, negara bagian, atau negara sendiri. Mendapatkan kepercayaan publik merupakan suatu perasaan spesial bagi semua yang melayani di kantor pemerintah, terutama di kantor pejabat terpilih. Namun sangat disayangkan, dalam beberapa tahun terakhir, telah terjadi penurunan kepercayaan publik dengan performa perilaku yang paling mengerikan dan tidak pantas dilakukan oleh seorang pemimpin publik. Atas dasar isu tersebut, tim penulis menawarkan buku yang ringkas dan mudah dibaca mengenai wawasan untuk bernegosiasi bagi para pemimpin publik dengan mengembangkan topik akademis dan praktis yang secara langsung berdampak pada kehidupan sehari-hari, baik perilaku, kebiasaan, maupun keterampilan para pelayan publik yang sukses dalam seni dan ilmu negosiasi.","PeriodicalId":33785,"journal":{"name":"Jurnal Wacana Kinerja","volume":"1 1","pages":""},"PeriodicalIF":0.0,"publicationDate":"2022-12-15","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"81850193","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Pusat Koordinasi dan Informasi Covid-19 Jawa Barat (Pikobar) application system is an example of digital services implementation in West Java. Since pandemic condition has been improving, thus, Pikobar application needs system adjustment. This research was carried out at Jabar Digital Service (JDS) as the developer and organizer of Pikobar, to analyze Pikobar services so that they can be used in post-pandemic era. The aim of this research was to look at the potential of JDS to create services that suit the need of the community, especially digital health services. The research method was descriptive and qualitative through interviews and observations. This study used successful service strategy model according to Devrye (1997), which consisted of seven aspects, namely: Self-esteem, Exceeded expectations, Recovery, Vision, Improving, Care, and Empowerment. The results showed that the seven aspects had been met by JDS, but there were still room for improvement. Pikobar service improvement can be used to adjust features made in the future with the support from various strategies, such as digital-based public service policies making, technology infrastructure support, and transforming Pikobar into health service center. Thus, in the long run, West Java citizen could use Pikobar as digital public service in postpandemic era.
Pusat Koordinasi dan Informasi Covid-19 Java Barat (Pikobar)应用系统是西爪哇实施数字服务的一个例子。由于疫情情况有所改善，因此，Pikobar应用需要系统调整。这项研究是在Jabar数字服务公司(JDS)进行的，该公司是Pikobar的开发商和组织者，目的是分析Pikobar服务，以便在大流行后时代使用。这项研究的目的是研究JDS在创造适合社区需求的服务方面的潜力，特别是数字卫生服务。研究方法是描述性和定性通过访谈和观察。本研究采用Devrye(1997)的成功服务策略模型，该模型由自尊、超越期望、恢复、愿景、改善、关怀和赋权七个方面组成。结果表明，JDS在7个方面均满足要求，但仍有改进的空间。Pikobar的服务改进可以在数字化公共服务政策制定、技术基础设施支持、Pikobar健康服务中心转型等多种策略的支持下，调整未来所做的特色。因此，从长远来看，西爪哇公民可以使用Pikobar作为大流行后时代的数字公共服务。
{"title":"Layanan Kesehatan Digital Pascapandemi melalui Pusat Koordinasi dan Informasi Covid-19 Jawa Barat (Pikobar)","authors":"Sindy Valenita, Endah Mustika Ramdani, Joni Dawud, Nita Nurliawati","doi":"10.31845/jwk.v25i2.764","DOIUrl":"https://doi.org/10.31845/jwk.v25i2.764","url":null,"abstract":"Pusat Koordinasi dan Informasi Covid-19 Jawa Barat (Pikobar) application system is an example of digital services implementation in West Java. Since pandemic condition has been improving, thus, Pikobar application needs system adjustment. This research was carried out at Jabar Digital Service (JDS) as the developer and organizer of Pikobar, to analyze Pikobar services so that they can be used in post-pandemic era. The aim of this research was to look at the potential of JDS to create services that suit the need of the community, especially digital health services. The research method was descriptive and qualitative through interviews and observations. This study used successful service strategy model according to Devrye (1997), which consisted of seven aspects, namely: Self-esteem, Exceeded expectations, Recovery, Vision, Improving, Care, and Empowerment. The results showed that the seven aspects had been met by JDS, but there were still room for improvement. Pikobar service improvement can be used to adjust features made in the future with the support from various strategies, such as digital-based public service policies making, technology infrastructure support, and transforming Pikobar into health service center. Thus, in the long run, West Java citizen could use Pikobar as digital public service in postpandemic era.","PeriodicalId":33785,"journal":{"name":"Jurnal Wacana Kinerja","volume":"125 1","pages":""},"PeriodicalIF":0.0,"publicationDate":"2022-12-15","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"74044998","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Improving the quality of public services is the responsibility of the government toward stakeholders to create an effective, efficient, and accountable service product. The purpose of this study was to determine the implementation of public services in The Population and Civil Registration Agency (Dinas Kependudukan dan Catatan Sipil – Disdukcapil) of Bandung City, measure the level of public satisfaction with the quality of public services and provide suggestions to improve the quality of public services in the Disdukcapil Bandung. The research method used is a mixed approach /methods with questionnaires, interviews, and documentation studyies as data collection techniques and accidental sampling as sampling technique. Data was analysed using Structural Equation Modeling (SEM) based on Partial Least Square (PLS) for quantitative approach, and qualitatively using Miles and Huberman. The results showed that the quality of public services on public satisfaction in Disdukcapil Bandung was good. This study gave suggestion to improve three aspects, i.e. service time, human resource competency, and the management of complaint handling. The study proposed Disdukcapil to create an integrated one-stop service to overcome the massive queues, that often occur and gave intensive training to improve human resources quality, especially in the service department.
提高公共服务质量是政府对利益相关者创造有效、高效和负责任的服务产品的责任。本研究的目的是确定万隆市人口与民事登记局(Dinas Kependudukan dan Catatan Sipil - disdukcapital)的公共服务实施情况，衡量公众对公共服务质量的满意度，并为提高万隆市disdukcapital的公共服务质量提供建议。研究方法采用问卷调查、访谈和文献研究作为数据收集技术和偶然抽样作为抽样技术的混合方法。数据分析采用基于偏最小二乘(PLS)的结构方程模型(SEM)进行定量分析，并使用Miles和Huberman进行定性分析。结果表明，万隆市公共服务质量对公众满意度的影响较好。本研究从服务时间、人力资源胜任力、投诉处理管理三个方面提出改善建议。该研究提出了disdukcapital，以创建一个综合的一站式服务，以克服经常发生的大量排队，并进行了密集的培训，以提高人力资源的质量，特别是在服务部门。
{"title":"Peningkatan Kualitas Pelayanan Publik pada Dinas Kependudukan dan Catatan Sipil Kota Bandung Berdasarkan Survei Kepuasan Masyarakat","authors":"Sarah Asrina Rangkuti, Iwan Kurniawan","doi":"10.31845/jwk.v25i2.763","DOIUrl":"https://doi.org/10.31845/jwk.v25i2.763","url":null,"abstract":"Improving the quality of public services is the responsibility of the government toward stakeholders to create an effective, efficient, and accountable service product. The purpose of this study was to determine the implementation of public services in The Population and Civil Registration Agency (Dinas Kependudukan dan Catatan Sipil – Disdukcapil) of Bandung City, measure the level of public satisfaction with the quality of public services and provide suggestions to improve the quality of public services in the Disdukcapil Bandung. The research method used is a mixed approach /methods with questionnaires, interviews, and documentation studyies as data collection techniques and accidental sampling as sampling technique. Data was analysed using Structural Equation Modeling (SEM) based on Partial Least Square (PLS) for quantitative approach, and qualitatively using Miles and Huberman. The results showed that the quality of public services on public satisfaction in Disdukcapil Bandung was good. This study gave suggestion to improve three aspects, i.e. service time, human resource competency, and the management of complaint handling. The study proposed Disdukcapil to create an integrated one-stop service to overcome the massive queues, that often occur and gave intensive training to improve human resources quality, especially in the service department. ","PeriodicalId":33785,"journal":{"name":"Jurnal Wacana Kinerja","volume":"82 1","pages":""},"PeriodicalIF":0.0,"publicationDate":"2022-12-15","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"85801756","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Transformative learning merupakan proses membangun daya kritis peserta terhadap pengetahuan dan pemahaman mereka tentang perspektif yang berbeda (Bergersen & Muleya, 2019). Pembelajaran transformatif memiliki dua fokus dasar yaitu pembelajaran instrumental dan pembelajaran komunikatif. Pembelajaran instrumental berfokus pada pemecahan masalah berorientasi tugas, dan evaluasi hubungan sebab dan akibat. Sementara pembelajaran komunikatif berfokus pada bagaimana orang mengomunikasikan perasaan, kebutuhan, dan keinginan mereka. Kedua elemen ini penting dalam pembelajaran transformative, peserta pelatihan harus mampu berfokus pada jenis pemahaman mereka yang berbeda dan melihat perspektif baru yang logis dan emosional untuk menantang pemahaman mereka sebelumnya (Mezirow, 1991). Tujuan proses transformasi juga agar peserta memahami secara ilmiah fenomena yang dialaminya sendiri (Mezirow, 1991). Pemahaman saintifik menjadi tujuan utama pembelajaran, khususnya konsep pembelajaran transformatif, bahwa konsep ini mampu mengembangkan karakter, jati diri dan model mental peserta dalam pembelajaran (Mezirow, 1991; Rahmawati, 2018; Rahmawati & Ridwan, 2017). Proses pengembangan ini tentunya menjadikan potensi, karakter dan gaya belajar sebagai dasar proses transformasi tersebut (Bergersen & Muleya, 2019; Paredes, 2018).
{"title":"Model Transformatif Learning Dalam Pelatihan Aparatur Sipil Negara","authors":"Guruh Muammar Khadafi","doi":"10.31845/jwk.v25i2.792","DOIUrl":"https://doi.org/10.31845/jwk.v25i2.792","url":null,"abstract":"Transformative learning merupakan proses membangun daya kritis peserta terhadap pengetahuan dan pemahaman mereka tentang perspektif yang berbeda (Bergersen & Muleya, 2019). Pembelajaran transformatif memiliki dua fokus dasar yaitu pembelajaran instrumental dan pembelajaran komunikatif. Pembelajaran instrumental berfokus pada pemecahan masalah berorientasi tugas, dan evaluasi hubungan sebab dan akibat. Sementara pembelajaran komunikatif berfokus pada bagaimana orang mengomunikasikan perasaan, kebutuhan, dan keinginan mereka. Kedua elemen ini penting dalam pembelajaran transformative, peserta pelatihan harus mampu berfokus pada jenis pemahaman mereka yang berbeda dan melihat perspektif baru yang logis dan emosional untuk menantang pemahaman mereka sebelumnya (Mezirow, 1991). Tujuan proses transformasi juga agar peserta memahami secara ilmiah fenomena yang dialaminya sendiri (Mezirow, 1991). Pemahaman saintifik menjadi tujuan utama pembelajaran, khususnya konsep pembelajaran transformatif, bahwa konsep ini mampu mengembangkan karakter, jati diri dan model mental peserta dalam pembelajaran (Mezirow, 1991; Rahmawati, 2018; Rahmawati & Ridwan, 2017). Proses pengembangan ini tentunya menjadikan potensi, karakter dan gaya belajar sebagai dasar proses transformasi tersebut (Bergersen & Muleya, 2019; Paredes, 2018).","PeriodicalId":33785,"journal":{"name":"Jurnal Wacana Kinerja","volume":"48 1","pages":""},"PeriodicalIF":0.0,"publicationDate":"2022-12-15","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"90704526","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Berkembangnya implementasi strategi inovasi terbuka di sektor swasta menimbulkan pertanyaan, apakah strategi tersebut juga efektif untuk meningkatkan kinerja inovasi di lembaga pemerintah. Studi ini mengobservasi proses adaptasi lembaga riset pemerintah dalam menerapkan strategi inovasi terbuka dalam beberapa kegiatan risetnya. Observasi penerapan inovasi terbuka di lembaga pemerintah dipandang perlu untuk mengisi kesenjangan studi mengenai topik tersebut. Mengingat strategi ini umumnya digunakan di sektor swasta untuk mendorong kinerja inovasi. Studi ini merupakan penelitian kualitatif, menggunakan pendekatan studi kasus untuk mengobservasi serta mengukur implementasi inovasi terbuka pada Badan Litbang, Kementerian Pekerjaan Umum dan Perumahan Rakyat. Proses adaptasi melibatkan tiga aspek, yaitu ketersediaan sumber daya, mekanisme pengetahuan, dan kapasitas kemitraan. Temuan penelitian ini mengindikasikan bahwa dua faktor yang berperan signifikan dalam implementasi inovasi terbuka adalah mekanisme pengetahuan dan kapasitas kemitraan. Salah satu pusat di Badan Litbang memiliki kapasitas kemitraan yang lebih baik karena fungsinya sebagai lembaga perantara. Hasil observasi menunjukkan bahwa kegiatan penelitian, yang tidak memerlukan riset dasar serta berada dalam jaringan kemitraan strategis, umumnya memiliki tingkat adaptasi yang lebih baik.
{"title":"A Quiet Place: Exploring the Implementation of Open Innovation in Government's R&D Institution","authors":"Nanda Ika Dewi","doi":"10.31845/jwk.v25i1.751","DOIUrl":"https://doi.org/10.31845/jwk.v25i1.751","url":null,"abstract":"Berkembangnya implementasi strategi inovasi terbuka di sektor swasta menimbulkan pertanyaan, apakah strategi tersebut juga efektif untuk meningkatkan kinerja inovasi di lembaga pemerintah. Studi ini mengobservasi proses adaptasi lembaga riset pemerintah dalam menerapkan strategi inovasi terbuka dalam beberapa kegiatan risetnya. Observasi penerapan inovasi terbuka di lembaga pemerintah dipandang perlu untuk mengisi kesenjangan studi mengenai topik tersebut. Mengingat strategi ini umumnya digunakan di sektor swasta untuk mendorong kinerja inovasi. Studi ini merupakan penelitian kualitatif, menggunakan pendekatan studi kasus untuk mengobservasi serta mengukur implementasi inovasi terbuka pada Badan Litbang, Kementerian Pekerjaan Umum dan Perumahan Rakyat. Proses adaptasi melibatkan tiga aspek, yaitu ketersediaan sumber daya, mekanisme pengetahuan, dan kapasitas kemitraan. Temuan penelitian ini mengindikasikan bahwa dua faktor yang berperan signifikan dalam implementasi inovasi terbuka adalah mekanisme pengetahuan dan kapasitas kemitraan. Salah satu pusat di Badan Litbang memiliki kapasitas kemitraan yang lebih baik karena fungsinya sebagai lembaga perantara. Hasil observasi menunjukkan bahwa kegiatan penelitian, yang tidak memerlukan riset dasar serta berada dalam jaringan kemitraan strategis, umumnya memiliki tingkat adaptasi yang lebih baik.","PeriodicalId":33785,"journal":{"name":"Jurnal Wacana Kinerja","volume":"1 1","pages":""},"PeriodicalIF":0.0,"publicationDate":"2022-09-22","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"84167554","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
There are few serious problems faced by BPJS Kesehatan such as inaccuracy in member’s data management, complicated system, mistreatment toward BPJS patients, and patients’ rejection in several hospitals for various reasons. These problems could be analyzed by scrutinizing the employee work satisfaction and performance which are affected by work environment, organization culture, and employee workload. This study aimed to determine the effect of the work environment, organizational culture and workload on job satisfaction and employee performance of BPJS Kesehatan Muara Bungo branch in 2020. This study was conducted using a quantitative statistical approach and collecting research data using questionnaire. The population in this study were all employees of BPJS Kesehatan Muara Bungo Branch Office, totaling 105 people and all of them were assigned as research respondents. The dependent variable was employee performance and job satisfaction, while the use of the independent variable consisted of the work environment, organizational culture, and workload. Structural Equation Model (SEM) was applied to analyze data for answering the research hypothesis. The findings in this study proved that the work environment, workload, and organizational culture affected on job satisfaction. Workload and organizational culture variables affected employee performance while the work environment variable did not affect performance. The test results of job satisfaction variables were known to have an influence on employee performance variables.
BPJS Kesehatan面临的会员数据管理不准确、系统复杂、对BPJS患者的不当对待、多家医院因各种原因出现患者排斥等严重问题较少。这些问题可以通过考察工作环境、组织文化和员工工作量对员工工作满意度和绩效的影响来分析。本研究旨在确定2020年BPJS Kesehatan Muara Bungo分公司的工作环境、组织文化和工作量对工作满意度和员工绩效的影响。本研究采用定量统计方法，采用问卷调查法收集研究数据。本研究的人群为BPJS Kesehatan Muara Bungo分公司的所有员工，共105人，他们都被分配为研究受访者。因变量为员工绩效和工作满意度，自变量为工作环境、组织文化和工作量。采用结构方程模型(SEM)对数据进行分析，以回答研究假设。本研究结果证明，工作环境、工作量、组织文化对工作满意度有影响。工作量和组织文化变量对员工绩效有影响，而工作环境变量对员工绩效无影响。已知工作满意度变量的测试结果对员工绩效变量有影响。
{"title":"Pengaruh Lingkungan Kerja, Budaya Organisasi dan Beban Kerja Terhadap Kepuasan Kerja Dan Kinerja Karyawan BPJS Kesehatan Cabang Muaro Bungo; The Effect Of Work Environment, Organizational Culture And Workload on Job Satisfaction and Employees Performance of BPJS Health Branch Muaro Bungo","authors":"Kurniawan Kurniawan","doi":"10.31845/jwk.v25i1.724","DOIUrl":"https://doi.org/10.31845/jwk.v25i1.724","url":null,"abstract":"There are few serious problems faced by BPJS Kesehatan such as inaccuracy in member’s data management, complicated system, mistreatment toward BPJS patients, and patients’ rejection in several hospitals for various reasons. These problems could be analyzed by scrutinizing the employee work satisfaction and performance which are affected by work environment, organization culture, and employee workload. This study aimed to determine the effect of the work environment, organizational culture and workload on job satisfaction and employee performance of BPJS Kesehatan Muara Bungo branch in 2020. This study was conducted using a quantitative statistical approach and collecting research data using questionnaire. The population in this study were all employees of BPJS Kesehatan Muara Bungo Branch Office, totaling 105 people and all of them were assigned as research respondents. The dependent variable was employee performance and job satisfaction, while the use of the independent variable consisted of the work environment, organizational culture, and workload. Structural Equation Model (SEM) was applied to analyze data for answering the research hypothesis. The findings in this study proved that the work environment, workload, and organizational culture affected on job satisfaction. Workload and organizational culture variables affected employee performance while the work environment variable did not affect performance. The test results of job satisfaction variables were known to have an influence on employee performance variables.","PeriodicalId":33785,"journal":{"name":"Jurnal Wacana Kinerja","volume":"17 1","pages":""},"PeriodicalIF":0.0,"publicationDate":"2022-09-13","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"86153104","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
One of Puslatbang PKASN LAN’s digital services is the library application which started in 2010. This application was developed internally and has been used for more than a decade. This study aims to analyze how effective this application is, the management of the library, and analyze the driving factors as well as the obstacles encountered during use. A descriptive qualitative method was used with data triangulation. Deployment of questionnaires filled by the users to find out the effectiveness of the services and interview conducted with the librarian of Puslatbang PKASN LAN. The results showed that 93.34% of users felt helped by the digital service of the Puslatbang PKASN Library which shows that the level of effectiveness is very high. The supporting factor, as well as the inhibiting factor, is the leadership's commitment to this digitizing library services. Other agencies that are willing to adopt and/or replicate this service should pay attention to some of the things, among others are (1) availability of competent human resources for library administrators such as librarians or other administrators; (2) availability of supporting infrastructure, and (3) leadership policies that support the implementation of digital services.
{"title":"Efektivitas Implementasi Pelayanan Publik Digital: Studi Kasus Pelayanan Perpustakaan Digital Puslatbang PKASN LAN","authors":"Yuyun Yuningsih","doi":"10.31845/jwk.v25i1.727","DOIUrl":"https://doi.org/10.31845/jwk.v25i1.727","url":null,"abstract":"One of Puslatbang PKASN LAN’s digital services is the library application which started in 2010. This application was developed internally and has been used for more than a decade. This study aims to analyze how effective this application is, the management of the library, and analyze the driving factors as well as the obstacles encountered during use. A descriptive qualitative method was used with data triangulation. Deployment of questionnaires filled by the users to find out the effectiveness of the services and interview conducted with the librarian of Puslatbang PKASN LAN. The results showed that 93.34% of users felt helped by the digital service of the Puslatbang PKASN Library which shows that the level of effectiveness is very high. The supporting factor, as well as the inhibiting factor, is the leadership's commitment to this digitizing library services. Other agencies that are willing to adopt and/or replicate this service should pay attention to some of the things, among others are (1) availability of competent human resources for library administrators such as librarians or other administrators; (2) availability of supporting infrastructure, and (3) leadership policies that support the implementation of digital services.","PeriodicalId":33785,"journal":{"name":"Jurnal Wacana Kinerja","volume":"9 1","pages":""},"PeriodicalIF":0.0,"publicationDate":"2022-08-26","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"90522558","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Changes in the world's landscape with massive digital developments affect learning and development strategies of human resources in every organization, including the Government Agencies. In Indonesia, changes in ASN competency management as mandated by the Law on ASN also encourage changes in the learning and development process in education and training units, marked by the emergence of Corporate Universities in Government Agencies. Using the concept and generic strategy approach of Corporate University developed by Radermarkers (2014), this research intends to analyze the learning strategies developed by Corporate University in Government Agencies in Indonesia. The research method is carried out with a literature study approach with data and information from the Corporate University strategic plan as the main data source. From the analysis of concepts and strategies for six Corporate Universities, it can be concluded that the school strategy is the strategy chosen by the majority of Corporate Universities in Government Agencies, compared to the college strategy and the academy strategy. Various concepts and strategies of Corporate University in this research are expected to reference other Government Agencies that will develop Corporate University as a strategy in developing ASN competencies in Indonesia.
{"title":"The Strategies Analysis of Corporate University in the Government Agencies in Indonesia","authors":"Perdhana Ari Sudewo","doi":"10.31845/jwk.v25i1.719","DOIUrl":"https://doi.org/10.31845/jwk.v25i1.719","url":null,"abstract":"Changes in the world's landscape with massive digital developments affect learning and development strategies of human resources in every organization, including the Government Agencies. In Indonesia, changes in ASN competency management as mandated by the Law on ASN also encourage changes in the learning and development process in education and training units, marked by the emergence of Corporate Universities in Government Agencies. Using the concept and generic strategy approach of Corporate University developed by Radermarkers (2014), this research intends to analyze the learning strategies developed by Corporate University in Government Agencies in Indonesia. The research method is carried out with a literature study approach with data and information from the Corporate University strategic plan as the main data source. From the analysis of concepts and strategies for six Corporate Universities, it can be concluded that the school strategy is the strategy chosen by the majority of Corporate Universities in Government Agencies, compared to the college strategy and the academy strategy. Various concepts and strategies of Corporate University in this research are expected to reference other Government Agencies that will develop Corporate University as a strategy in developing ASN competencies in Indonesia.","PeriodicalId":33785,"journal":{"name":"Jurnal Wacana Kinerja","volume":"42 1","pages":""},"PeriodicalIF":0.0,"publicationDate":"2022-08-26","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"83996898","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Participants in the Basic Training for Candidates for Civil Servants at BPSDM Riau Province are millennials, attached to technology, digital learning applications, and provide satisfaction to them, in this case using Mentimeter as a learning application. In a quasi-experimental way, this study describes the perception of the participant's satisfaction scale on the use of Mentimeter as a learning application for the Millennial Generation Civil Servant Latsar Class E Class E, Kampar Regency at BPSDM Riau Province. Satisfaction scale is measured through tangibles, reliability, responsiveness, assurance, and empathy. This finding proves that as a millennial generation learning application, the satisfaction of CPNS Latsar participants with the use of Mentimeter is at the "Very Satisfactory" level because the mean value of satisfaction in each dimension is on a scale of 4.30 - 5.00. The use of a Mentimeter is also appropriate because it can answer the challenges and developments of the times that are attached to information and digital technology. Utilizing Mentimeter implies that it is important for education and training providers, especially BPSDM Riau Province to always maintain satisfaction and improve learning service innovation according to the needs of millennial generation CPNS Latsar participants. The next recommendation is very possible to evaluate digital learning so that the Mentimeter application can be effectively used by various groups of learners.
廖内省BPSDM公务员候选人基础培训的参与者是千禧一代，与技术，数字学习应用程序有关，并为他们提供满意度，在这种情况下使用Mentimeter作为学习应用程序。本研究以准实验的方式，描述了参与者对使用Mentimeter作为学习应用程序的满意度量表的感知，该量表适用于BPSDM廖内省Kampar Regency的千禧一代公务员Latsar Class E Class E。满意度量表是通过有形、可靠性、响应性、保证和同理心来衡量的。这一发现证明，作为一个千禧一代的学习应用，CPNS Latsar参与者对使用Mentimeter的满意度处于“非常满意”的水平，因为每个维度的满意度均值在4.30 - 5.00之间。使用Mentimeter也是合适的，因为它可以应对信息和数字技术所带来的时代挑战和发展。使用Mentimeter意味着对于教育和培训提供者，特别是BPSDM廖内省来说，根据千禧一代CPNS Latsar参与者的需求始终保持满意度并改进学习服务创新非常重要。下一个建议很可能是评估数字学习，以便各种学习者群体可以有效地使用Mentimeter应用程序。
{"title":"Kepuasan Peserta Diklat Terhadap Penggunaan Mentimeter Sebagai Metode Pembelajaran Latsar CPNS Milenial Kabupaten Kampar","authors":"Embung Megasari","doi":"10.31845/jwk.v25i1.714","DOIUrl":"https://doi.org/10.31845/jwk.v25i1.714","url":null,"abstract":"Participants in the Basic Training for Candidates for Civil Servants at BPSDM Riau Province are millennials, attached to technology, digital learning applications, and provide satisfaction to them, in this case using Mentimeter as a learning application. In a quasi-experimental way, this study describes the perception of the participant's satisfaction scale on the use of Mentimeter as a learning application for the Millennial Generation Civil Servant Latsar Class E Class E, Kampar Regency at BPSDM Riau Province. Satisfaction scale is measured through tangibles, reliability, responsiveness, assurance, and empathy. This finding proves that as a millennial generation learning application, the satisfaction of CPNS Latsar participants with the use of Mentimeter is at the \"Very Satisfactory\" level because the mean value of satisfaction in each dimension is on a scale of 4.30 - 5.00. The use of a Mentimeter is also appropriate because it can answer the challenges and developments of the times that are attached to information and digital technology. Utilizing Mentimeter implies that it is important for education and training providers, especially BPSDM Riau Province to always maintain satisfaction and improve learning service innovation according to the needs of millennial generation CPNS Latsar participants. The next recommendation is very possible to evaluate digital learning so that the Mentimeter application can be effectively used by various groups of learners.","PeriodicalId":33785,"journal":{"name":"Jurnal Wacana Kinerja","volume":"81 1","pages":""},"PeriodicalIF":0.0,"publicationDate":"2022-08-12","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"84128530","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Corporate University (CorpU) began to become an important discourse in the development of the State Civil Aparatus (ASN) in Indonesia since 2014. However, there is still little empirical research on this type of organization. This study focuses on identifying the CorpU model that fits the Indonesian context using the previously described theoretical model. The main research question is what are the drivers and barriers to the implementation of CorpU in Indonesia? By applying a literature review approach, data were collected from 21 documents on the implementation of CorpU in Indonesia, which is collected from 14 institutions that have or are about to implement CorpU in Indonesia.The literature was analyzed to find the factors that encourage and hinder the implementation of CorpU. The results show a number of factors that encourage and hinder the implementation of CorpU in government institutions in Indonesia. The driving factors are (a) availability of human resources, (b) imitation effect, (c) experience in blended learning, (d) institutional encouragement, and (e) top management support. Meanwhile, the five most important inhibiting factors are (a) weak networks and partnerships, (b) weak infrastructure, (c) lack of innovation, (d) fear of change, and (e) unclear administrative responsibilities. The results of this study can help institutions government to develop CorpU as a HR development strategy in institutions in order to adapt to the rapidly growing knowledge and needs of the human resources they have. In addition, suggestions for further research are given.
{"title":"Pendorong dan Penghambat Kesuksesan Pelaksanaan Corporate University Di Lembaga Pemerintah Indonesia","authors":"Asih Setiawati","doi":"10.31845/jwk.v25i1.723","DOIUrl":"https://doi.org/10.31845/jwk.v25i1.723","url":null,"abstract":"Corporate University (CorpU) began to become an important discourse in the development of the State Civil Aparatus (ASN) in Indonesia since 2014. However, there is still little empirical research on this type of organization. This study focuses on identifying the CorpU model that fits the Indonesian context using the previously described theoretical model. The main research question is what are the drivers and barriers to the implementation of CorpU in Indonesia? By applying a literature review approach, data were collected from 21 documents on the implementation of CorpU in Indonesia, which is collected from 14 institutions that have or are about to implement CorpU in Indonesia.The literature was analyzed to find the factors that encourage and hinder the implementation of CorpU. The results show a number of factors that encourage and hinder the implementation of CorpU in government institutions in Indonesia. The driving factors are (a) availability of human resources, (b) imitation effect, (c) experience in blended learning, (d) institutional encouragement, and (e) top management support. Meanwhile, the five most important inhibiting factors are (a) weak networks and partnerships, (b) weak infrastructure, (c) lack of innovation, (d) fear of change, and (e) unclear administrative responsibilities. The results of this study can help institutions government to develop CorpU as a HR development strategy in institutions in order to adapt to the rapidly growing knowledge and needs of the human resources they have. In addition, suggestions for further research are given.","PeriodicalId":33785,"journal":{"name":"Jurnal Wacana Kinerja","volume":"1 1","pages":""},"PeriodicalIF":0.0,"publicationDate":"2022-08-12","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"89938382","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
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