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Persepsi Mahasiswa terhadap Indikator Prinsip Pelayanan Publik dan Berbagai Kelemahan dalam Pelayanan Publik di Tujuh Perguruan Tinggi di Indonesia 学生对公共服务原则指标的看法,以及印尼七所大学公共服务的弱点
Pub Date : 2018-11-26 DOI: 10.31845/JWK.V21I2.98
Asih Setiawati
The objectif or research are to determine student perceptions about indicators of quality of service of universities from lecturer and administrative personnel, forms of services and things that are still weak in quality services in universities. The data were supplemented using a questionnaire consisting of closed and open questions. The number of samples analyzed were 370 respondents, using purposive sampling method at seven universities in Indonesia. Quantitative data analysis used is the validity, reliability test, and descriptive statistics, while qualitative data are analyzed using the contents. The results show that in general the students agree with the high quality indicators of higher education developed. Agreement on the non-discrimination and the lowest aspects of the aspect of easy and cheap. Students who need high service should be without discrimination but still allow for better service seen from the ease and generosity in the service. In general, students demand all universities that have run a quality service. Even so there are various problems that still need to be fixed. There are four problems with aspect, problem, problem solution, problem solution, problem solution, and problem, and problem, accountability, problem and ethics. Steps need to be taken to improve student perceptions of the importance of college public indicators and improvements to issues united by students on the services of higher education.
研究的目的是确定学生对大学服务质量指标的看法,从讲师和行政人员,服务形式和大学质量服务仍然薄弱的地方。数据补充使用由封闭式和开放式问题组成的问卷。在印度尼西亚的七所大学采用有目的抽样方法,分析了370名受访者的样本数量。定量数据分析使用的是效度、信度检验和描述性统计,而定性数据分析使用的是内容。结果表明,总体而言,学生对高等教育发展的高质量指标表示认同。协定的非歧视方面和最低方面的容易和便宜。对于需要高服务的学生,应该不歧视,但从服务的轻松和慷慨来看,仍然允许更好的服务。一般来说,学生们要求所有提供优质服务的大学。即便如此,仍有各种各样的问题需要解决。问题有四个方面,问题,问题解决,问题解决,问题解决,问题,问题,问题,问责制,问题和道德。需要采取措施,提高学生对大学公共指标重要性的认识,并改善学生对高等教育服务的不满。
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引用次数: 0
Peran Peneliti dan Analis Kebijakan dalam Pembentukan Prolegnas dan RUU di Setjen DPD RI 政策分析人员和分析人士在《隔热资源法案》和《预防条例》中所起的作用
Pub Date : 2018-11-25 DOI: 10.31845/jwk.v20i1.121
Zamzam Muhammad Fuad
One of the challenges of the Secretary-General of Dewan Perwakilan Daerah Republik Indonesia (Setjen DPD RI) is to support both development of National Legislation Priority (Prolegnas) and the Bill of DPD RI. Researchers and policy analysts possess a strategic position in facing the challenge. However, researchers and policy analysts have not had clear roles, tasks, and functions yet on the making of both Prolegnas and the Bill. This study aims to provide a model of role for researchers and policy analysts on the making of both Prolegnas and the Bill in Setjen DPD RI. This study uses qualitative case study approach and aims to show that both researchers and policy analysts have each different roles. The differences can be seen from the momentum of task implementation, output, and the level of influence. This study recommends a follow-up study that will explore the role of all employees involved on the making of Prolegnas and the Bill of DPD RI
印尼国家立法委员会秘书长面临的挑战之一是支持国家立法优先事项(Prolegnas)和国家立法委员会法案的制定。研究人员和政策分析人员在面对这一挑战时具有战略地位。但是,研究人员和政策分析人员在制定《纲领》和《法案》的过程中,还没有明确的角色、任务和功能。本研究旨在为研究人员和政策分析人员在Setjen DPD RI的Prolegnas和Bill制定过程中提供一个榜样。本研究采用定性案例研究方法,旨在表明研究人员和政策分析人员各自扮演着不同的角色。这种差异可以从任务执行的势头、产出和影响力水平上看出。本研究建议进行后续研究,以探讨所有员工在制定Prolegnas和DPD RI法案中的作用
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引用次数: 1
Pengaruh Dana Perimbangan dan Kemandirian Keuangan Daerah terhadap Kesejahteraan Masyarakat pada Kabupaten dan Kota di Jawa Barat Tahun 2011 – 2014
Pub Date : 2018-11-25 DOI: 10.31845/JWK.V20I1.122
N. Nugraha, Tiara Amelia
The purpose of this study is to determine the effect of intergovernmental transfers fund and the region's autonomy in financing public welfare at local government (municipal and districts) in West Java. This research employs survey with verification approach, and documentation as data collection techniques. Financial data is taken from the report of the budget realization published by the Directorate General of Fiscal Balance (DJPK), the Ministry of Finance of the Republic of Indonesia. The the data of public welfare is taken from the report of human development index (HDI) published by the central agency statistics (BPS) in 2011-2014. The results show that increasing the amount of intergovernmental transfers fund and the level of the region's autonomy in finance have impacts in improving the HDI as a measurement of public welfare
本研究的目的是确定政府间转移资金和区域自治在西爪哇地方政府(市和区)公共福利融资方面的影响。本研究采用调查与验证的方法,并以文件为资料收集技术。财务数据取自印度尼西亚共和国财政部财政平衡总局(DJPK)公布的预算实现报告。公益数据来源于英国中央统计局2011-2014年发布的人类发展指数(HDI)报告。研究结果表明,提高政府间转移支付资金规模和地区财政自治水平对提高作为公共福利衡量指标的HDI有影响
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引用次数: 5
Strategi Pengembangan Model Inovasi “Mepeling” Akta Kelahiran di Kota Bandung 在万隆举行的“Mepeling”创新发展战略规划和证明
Pub Date : 2018-11-25 DOI: 10.31845/jwk.v20i1.120
Putri Wulandari, Yunni Susanty
Dokumen resmi kependudukan yang merupakan hasil pencatatan identitas terhadap peristiwa kelahiran seseorang dikenal sebagai akta kelahiran. Pentingnya kepemilikan akta kelahiran tersebut belum diimbangi dengan jumlah kepemilikan akta kelahiran penduduk di Indonesia. Kondisi ini mengharuskan pemerintah melakukan upaya peningkatan jumlah kepemilikan akta kelahiran di Indonesia. Pemerintah Kota Bandung merupakan salah satu daerah yang telah berinovasi dalam hal pelayanan akta kelahiran. Melalui Dinas Kependudukan dan Catatan Sipil (Disdukcapil), Pemerintah Kota Bandung melakukan upaya peningkatan kepemilikan akta kelahiran melalui inovasi Memberikan Pelayanan Keliling “Jemput Bola” (Mepeling “Jemput Bola”) Akta Kelahiran. Berbagai strategi yang dapat dilakukan dalam meningkatkan pelayanan akta kelahiran, diantaranya dalam hal Sumber Daya Manusia (SDM), sarana dan prasarana, serta sosialisasi yang tepat sasaran.
人口普查的官方文件,由一个人出生的事件记录下来,称为出生证明。拥有这份出生证明的重要性还没有得到印尼居民出生证数量的平衡。这种情况要求政府努力增加印尼出生证明的所有权数量。万隆市政府是为出生证服务进行创新的地区之一。通过占领和民事记录(Disdukcapil),万隆市政府努力通过创新提高出生证的所有权,提供旅游“抓球”(Mepeling“抓球”)出生证。在改善出生证服务方面可以采取的战略,包括人力资源、公用事业和适当的社交。
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引用次数: 0
Model Inovasi Hibah dan Bansos Online Kota Bandung
Pub Date : 2018-11-25 DOI: 10.31845/jwk.v20i1.124
Candra Setya Nugroho, W. Setiawan
The management of grants and bansos funds has become a problem in several local governments. The problem of grant and bansos management is related to transparency and accountability. Bandung City Government seeks to improve its public services by innovating the management of grants and bansos through the media website called Sabilulungan or Grants and Bansos Online to solve the problem. Through this research there will be discussed related to the management model of grants and bansos through grants and online bansos. This research uses descriptive qualitative research method (more specifically with the method of "action research") to see clearly the management of grants and bansos melelui innovation grants and bansos online. Based on the results of this study found that this innovation is very beneficial in the management of grant funds and bansos mainly improve transparency and accountability. This innovation has a positive impact that can be replicated by other regions
在一些地方政府,赠款和银行资金的管理已经成为一个问题。赠款和银行管理的问题与透明度和问责制有关。万隆市政府试图通过媒体网站“Sabilulungan”或“赠款和bansos在线”来创新赠款和bansos的管理,以改善其公共服务。通过本研究,将通过赠款和在线bansos讨论与赠款和bansos相关的管理模式。本研究采用描述性质的研究方法(更具体地说是用“行动研究”的方法)来清楚地看到赠款管理和bansos melelui创新赠款和bansos online。基于本研究的结果发现,这一创新对赠款资金的管理非常有益,主要是提高了透明度和问责制。这一创新具有积极的影响,可以在其他地区复制
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引用次数: 1
Persepsi Publik pada Pengelolaan Taman Kota di Kota Bandung 公众对万隆城市公园管理的看法
Pub Date : 2018-11-25 DOI: 10.31845/JWK.V20I1.123
Tomi Setiawan, Sintaningrum Sintaningrum, Dartho Mirandia
This study is intended to explore the public perception, especially visitors of a city park to express their aspirations. Data collection techniques that was employed in this research are observation, questionnaire and interview and literature study. The results showed that the general public perception of the city park in the city of Bandung is quite good, but other respondents have opposite perception. They perceive that the management of city parks are not well maintained, less clean and incomplete in infrastructures, and the maintenance of the park is still incidentally maintained by agency managers. Secondly, there is a fact that there are no institutional system that can accommodate all stakeholders in the management of city parks. It is therefore important for the government of Bandung to immediately review the policies regarding the city park by considering participatory programs with existing policies. The review identifies various other policies needed
本研究旨在探讨公众,特别是游客对城市公园的看法,以表达他们的愿望。本研究采用的数据收集技术为观察法、问卷调查法和访谈法以及文献研究法。结果显示,公众对万隆市城市公园的总体看法是相当好的,但其他受访者的看法相反。他们认为城市公园的管理没有得到很好的维护,基础设施不够干净和不完整,公园的维护仍然是由代理经理偶然维护的。其次,在城市公园的管理中,没有一个制度体系可以容纳所有的利益相关者。因此,万隆市政府有必要立即检讨有关城市公园的政策,将参与项目与现有政策结合起来。审查确定了所需的各种其他政策
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引用次数: 3
Pengaruh Disiplin terhadap Kinerja Pegawai Kantor Ketahanan Pangan Kabupaten Sumedang 对苏蒙地区食品安全办公室工作人员表现的纪律影响
Pub Date : 2018-11-25 DOI: 10.31845/JWK.V20I1.119
A. Sudrajat
The purpose of this study was to determine factor that influence employee performance toward employee discipline in Food Security Office of Sumedang. The method employed is descriptive analysis. By using saturated sampling, this research population includes 30 respondents. Data were collected by literature study, questionnaires, observations and interviews. This research employs data analysis techniques such as correlation coefficient test, significance test and coefficient of determination. The results showed that the level of employee discipline in Food Security Office of Sumedang reached 78.76 percent and the rate of employee performance reached 80.86 percent. While the relationship between discipline and employee performance in District Food Security Office of Sumedang shows correlation coefficient of 0.73 which is in the strong category. The influence on employee performance discipline in Food Security Office of Sumedang reached 53.29 percent, the remaining 46.71 percent is influenced by other factors not examined
本研究的目的是为了确定影响员工绩效对员工纪律的因素。所采用的方法是描述性分析。通过饱和抽样,本研究人群包括30名受访者。采用文献研究法、问卷调查法、观察法和访谈法收集资料。本研究采用相关系数检验、显著性检验、决定系数等数据分析技术。结果表明:宿麦堂食品保障办员工纪律性水平达到78.76%,员工绩效率达到80.86%。而苏梅当区食品保障办的纪律与员工绩效的相关系数为0.73,属于强类。苏美当食品保障办公室对员工绩效纪律的影响达到53.29%,其余46.71%受到其他未检测因素的影响
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引用次数: 0
Reformasi Birokrasi Konstekstual; Kembali Ke Jalur Yang Benar 星座官僚主义改革;回到正确的轨道上
Pub Date : 2018-11-01 DOI: 10.31845/JWK.V21I2.134
Masrully Masrully
Penulisan buku ini dilatarbelakangi oleh kegelisahan Prof. Agus Dwiyanto melihat perkembangan reformasi birokrasi di Indonesia yang belum mampu mewujudkan tujuan dari reformasi birokrasi itu sendiri. Reformasi Birokrasi di Indonesia telah dilaksanakan pemerintah Indonesia semenjak tahun 2010. Namun hingga saat ini, program reformasi birokrasi yang diatur melalui Perpres No. 81 Tahun 2010 tersebut masih jauh dari yang diharapkan. Penulis melihat bahwa reformasi birokrasi di Indonesia malah terperangkap dalam generalisasi, dan formalitas.
这本书的写作以阿古斯·德维安托教授的不安为基础,他看到了印尼官僚改革的发展,这些改革还没有能够实现官僚改革本身的目标。印尼的官僚改革自2010年以来一直是印尼政府实施的。但到目前为止,通过2010年81年的新闻发布的官僚主义改革计划还远未达到预期。作者看到印尼的官僚改革陷入了归纳总结和形式的困境。
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引用次数: 0
Reformasi Birokrasi 4.0 : Strategi Menghadapi Revolusi Industri 4.0 官僚改革4.0:应对工业革命的战略
Pub Date : 2018-11-01 DOI: 10.31845/JWK.V21I2.133
Shafiera Amalia
Dunia hari ini sedang mengalami suatu perubahan besar, yaitu Revolusi Industri(R.I) 4.0. Revolusi Industri (R.I) 4.0 merupakan perubahan dalam mekanisme produksi barang dan jasa yang ditandai dengan sejumlah ciri, yaitu penggunaan Internet of Things (IoT), big data, otomasi, robotika, komputasi awan, hingga inteligensi artifisial (Artificial Intelligence). Perubahan ini dirasakan tidak hanya oleh sektor swasta, tetapi juga oleh organisasi pemerintah. Selain berbagai peluang yang ditawarkannya, era Revolusi Industri (R.I) 4.0 menimbulkan berbagai persoalan publik baru yang harus dihadapi, seperti polemik transportasi daring; ancaman e-commerce terhadap toko/retail konvensional; kejahatan siber, dsb. Oleh karenanya, organisasi pemerintah harus melakukan reformasi besar untuk dapat berhasil melaksanakan tugas dan fungsinya diera Revolusi Industri (R.I) 4.0 ini.
今天的世界正在经历一场巨大的变化,一场工业革命。工业革命是商品和服务生产机制的一种变化,其特点是利用互联网(很多)、大数据、自动化、机器人、云计算等特点,以及人工智能。这种变化不仅受到私营部门的影响,也受到政府组织的影响。除了提供机会外,工业革命时代(r.i.) 4.0提出了新的公共问题,如在线交通论坛;电子商务对传统商店/零售的威胁;网络犯罪,等等。因此,政府组织必须进行重大改革,才能在工业革命时期成功地履行其职责。
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引用次数: 12
Pola Pengembangan Kompetensi Kepemimpinan Bagi Aparatur Pemerintah dalam Menghadapi Tantangan Global (Studi Kasus Pada Penyelenggaraan Diklat Kepemimpinan Tingkat IV Di KESDM) 应对全球挑战的领导能力发展模式(KESDM中的IV领导管理管理案例研究)
Pub Date : 2018-07-26 DOI: 10.31845/jwk.v21i1.63
M. Abdullah
Leadership development program is an integrated leadership quality development program towards individuals and organizations to achieve organizational goals.  This is important in response to the urgent need to prepare competent leaders in the face of global challenges and uncertainty conditions. Through appropriate leadership development programs, government/institutions are expected to achieve their goals effectively and efficiently. Currently there has been a paradigm shift in leadership development programs that more targeted to the human side by focusing on individuals rather than on their own management processes. This research is expected to answer questions related to the benefits, effectiveness, and development of Leadership Training program organized by the Ministry of Energy and Mineral Resources at this time. The approach of this research is literature review and qualitative descriptive by distributing questionnaires with respondents of alumni of Diklatpim Level IV at KESDM Year 2017. The results show that the Leadership Training which has been held essentially in accordance with the trend of leadership development that is considered most effective model at this time. The alumni of leadership training program have also benefited from the implementation of the training.
领导力发展计划是针对个人和组织实现组织目标的综合领导力素质发展计划。面对全球挑战和不确定条件,迫切需要培养有能力的领导人,这一点非常重要。通过适当的领导力发展项目,政府/机构有望有效和高效地实现其目标。目前,领导力发展项目的模式发生了转变,通过关注个人而不是他们自己的管理流程,更有针对性地关注人的方面。这项研究旨在回答与能源和矿产资源部目前组织的领导力培训计划的效益、有效性和发展有关的问题。本研究采用文献综述和定性描述的方法,在2017年KESDM年对Diklatpim四级校友的受访者进行问卷调查。结果表明,基本符合领导力发展趋势的领导力培训被认为是目前最有效的模式。校友的领导力培训计划也受益于培训的实施。
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引用次数: 3
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Jurnal Wacana Kinerja
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