Cleaner and Responsible Consumption最新文献

Climate equity and decarbonization pathways: structural determinants of national green economy performance 气候公平与脱碳路径：国家绿色经济绩效的结构性决定因素

IF 5.3 Q2 ENVIRONMENTAL SCIENCES

Cleaner and Responsible Consumption

Pub Date : 2026-01-21 DOI: 10.1016/j.clrc.2026.100399

Boonlert Jitmaneeroj

The green economy spans interrelated domains—climate change and social equity, sectoral decarbonization, markets and ESG investment, and environmental health. Understanding how these dimensions interact is critical for guiding effective low-carbon transitions. This study applies a theory-informed, multi-method framework to examine their structural relationships using data from 160 countries, with Global Green Economy Index (GGEI) indicators as a proxy for national green economy performance. The analysis combines probabilistic clustering, Bayesian network modeling, partial least squares structural equation modeling, and importance–performance analysis to reveal systemic pathways of influence. Results show that climate change and social equity dimension is the most influential driver of national green performance, exerting both direct effects and indirect effects through sectoral decarbonization. Decarbonization emerges as a pivotal mediator, translating upstream social, environmental, and market conditions into broader sustainability outcomes. Markets and environmental health also exert direct impacts, though their influence via decarbonization is limited. These findings advance a relational perspective on green economy transitions, highlighting systemic leverage points where targeted interventions can accelerate progress toward the United Nations Sustainable Development Goals (SDGs), particularly SDG 7 (affordable and clean energy) and SDG 13 (climate action).

绿色经济跨越相互关联的领域——气候变化和社会公平、部门脱碳、市场和ESG投资以及环境健康。了解这些维度如何相互作用对于指导有效的低碳转型至关重要。本研究采用基于理论的多方法框架，利用160个国家的数据，以全球绿色经济指数（GGEI）指标作为各国绿色经济绩效的代表，考察了它们之间的结构关系。该分析结合了概率聚类、贝叶斯网络建模、偏最小二乘结构方程建模和重要性-性能分析，以揭示影响的系统途径。结果表明，气候变化和社会公平维度是国家绿色绩效的最大驱动因素，通过部门脱碳产生直接效应和间接效应。脱碳成为一个关键的中介，将上游社会、环境和市场条件转化为更广泛的可持续性结果。市场和环境卫生也产生直接影响，尽管它们通过脱碳产生的影响有限。这些发现提出了绿色经济转型的关系视角，强调了系统杠杆点，在这些杠杆点上，有针对性的干预措施可以加速实现联合国可持续发展目标（SDG），特别是可持续发展目标7（负担得起的清洁能源）和可持续发展目标13（气候行动）。

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引用次数: 0

Sustainable fashion and sustainable development goals nexus: A thematic and future-oriented review 可持续时尚与可持续发展目标的关系：专题和面向未来的审查

IF 5.3 Q2 ENVIRONMENTAL SCIENCES

Cleaner and Responsible Consumption

Pub Date : 2026-01-19 DOI: 10.1016/j.clrc.2026.100397

Payel Das , Dayana Das , Raghu Raman

This study provides a systematic literature review on the topic of sustainable fashion (SF) research through the lens of the United Nations Sustainable Development Goals (SDGs). The study employs the Theory–Context–Characteristics–Method to analyze 502 peer-reviewed journal articles published from 2015 to 2024 using BERTopic, an unsupervised machine learning approach that identifies latent thematic structures and research trends in the SF literature. The analysis centers on six main research themes Sustainable Fashion–Design Education, Consumption Dynamics, Consumption Pioneers, Circular Fashion–Industry Analysis, Eco-Textile Innovation, and Social Media Influence. Mapping these against the 17 SDGs showed strong associations with SDG 12 (Responsible Consumption and Production), SDG 9 (Industry, Innovation and Infrastructure), and SDG 13 (Climate Action), while SDGs 14 and 15 remain relatively unexplored. Regional disparities between the Global North and South are also illuminated as well as an over-reliance on conceptual and quantitative methods with a dearth of longitudinal, simulation-based, and biometric approaches. The results yield a systematic research agenda over TCCM dimensions. This review deepens and integrates existing sustainable fashion scholarship by systematically mapping dominant research themes and methodological patterns to the SDGs. By combining machine-learning-assisted topic modeling with expert validation and organizing insights through the TCCM framework, the study offers a comprehensive, SDG-anchored synthesis and a future-oriented research agenda for scholars, practitioners, and policymakers.

本研究通过联合国可持续发展目标（SDGs）的视角，对可持续时尚（SF）研究主题进行了系统的文献综述。该研究采用理论-背景-特征-方法，使用BERTopic（一种无监督机器学习方法，用于识别科幻文学中潜在的主题结构和研究趋势）分析了2015年至2024年发表的502篇同行评议的期刊文章。分析集中在六个主要研究主题：可持续时尚-设计教育、消费动态、消费先锋、循环时尚-产业分析、生态纺织创新和社会媒体影响。将这些指标与17个可持续发展目标进行对比显示，它们与可持续发展目标12（负责任的消费和生产）、可持续发展目标9（工业、创新和基础设施）和可持续发展目标13（气候行动）有着密切的联系，而可持续发展目标14和15相对而言仍未得到探索。报告还阐明了全球南北之间的区域差异，以及对概念和定量方法的过度依赖，缺乏纵向、基于模拟和生物识别的方法。结果产生了一个系统的研究议程在TCCM的维度。本综述通过系统地将主导研究主题和方法模式映射到可持续发展目标，深化和整合了现有的可持续时尚研究。通过将机器学习辅助的主题建模与专家验证相结合，并通过TCCM框架组织见解，该研究为学者、从业者和政策制定者提供了一个全面的、以可持续发展目标为基础的综合和面向未来的研究议程。

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引用次数: 0

From intention to action: Modeling student lifestyle carbon emissions and reduction scenarios 从意图到行动：模拟学生生活方式的碳排放和减少方案

IF 5.3 Q2 ENVIRONMENTAL SCIENCES

Cleaner and Responsible Consumption

Pub Date : 2026-01-17 DOI: 10.1016/j.clrc.2026.100391

Weiwang Zhu , Dihua Li , Wei Liu

University students, as future decision-makers and practitioners, play a pivotal role in advancing carbon neutrality by 2060. Their awareness and behaviors are highly malleable during university education, with long-term impacts extending beyond campus boundaries. Using Peking University as a case study, this research quantifies the carbon footprint of students' lifestyles, develops a structural equation model (SEM) of low-carbon behavior mechanisms, and evaluates lifestyle-based emission reduction scenarios. Results show that food and transportation are the major contributors to students’ carbon footprints, reflecting a paradox of “high support but low motivation” toward low-carbon practices. While changes in individual cognition are necessary, they yield limited mitigation benefits. Scenario simulations demonstrate that synergistic interventions from campuses, communities, and broader society can amplify emission reductions by up to 40 %, offering a scalable pathway for universities to pioneer behavior-driven decarbonization. This study thus provides both empirical evidence and a practical framework for building zero-carbon campuses and cultivating societal transitions toward sustainability.

大学生作为未来的决策者和实践者，在推动到2060年实现碳中和方面发挥着关键作用。他们的意识和行为在大学教育过程中具有高度的可塑性，其长期影响超出了校园范围。本研究以北京大学为例，量化学生生活方式的碳足迹，建立低碳行为机制的结构方程模型，并对基于生活方式的减排情景进行评估。结果表明，食品和交通是学生碳足迹的主要贡献者，反映了对低碳实践的“高支持，低动力”的悖论。虽然个人认知的改变是必要的，但它们产生的缓解效益有限。情景模拟表明，来自校园、社区和更广泛社会的协同干预可以将减排幅度提高40% %，为大学开创行为驱动的脱碳提供了一条可扩展的途径。因此，本研究为建设零碳校园和促进社会向可持续发展转变提供了经验证据和实践框架。

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引用次数: 0

Green human resource management and organisational responsible performance: A systematic review and bibliometric analysis 绿色人力资源管理与组织责任绩效：系统回顾与文献计量分析

IF 5.3 Q2 ENVIRONMENTAL SCIENCES

Cleaner and Responsible Consumption

Pub Date : 2026-01-16 DOI: 10.1016/j.clrc.2026.100396

Fatema Sultana , Oporbo Hossain Jumman , Nibedita Paul , Uttam Golder

Organisations are under increasing pressure today to provide proof of responsible performance in environmental, social, ethical, operational, customer, and financial facets. Despite the huge research effort on Green Human Resource Management (GHRM), existing reviews still focus on either environmental or employee outcomes and have not yet appeared to derive a multifaceted insight into the way in which GHRM helps to enhance the responsible performance of the enterprise. To fill this gap, we performed a PRISMA-based systematic literature review and a bibliometric analysis using the Scopus database of publications from the year 2020–2025. The findings illustrate a change beginning after 2023 that compels us to have management accountable for ESG to incorporate sustainability across organisations and a strategic environmental focus. This study finds that GHRM improves environmental performance, responsible employee engagement, corporate social responsibility, ethical climate, responsible operational activities, responsibility-driven customer satisfaction, and ethically grounded long-term financial performance. This review advances the understanding of GHRM's role in enhancing organisational responsibility by synthesising fragmented findings, specifying the boundaries of responsible performance, and linking theory-grounded mechanisms using AMO, SET, RBV, Stakeholder Theory, CSR Theory, and Knowledge-Based View. Finally, future directions are highlighted for further research, including cross-country comparative studies, digital GHRM, SMEs, and multi-dimensional frameworks for the measurement of responsible performance.

今天，组织在环境、社会、道德、运营、客户和财务方面提供负责任表现的证据的压力越来越大。尽管对绿色人力资源管理（GHRM）进行了大量的研究，但现有的评论仍然集中在环境或员工结果上，并且尚未出现对GHRM帮助提高企业负责任绩效的方式的多方面见解。为了填补这一空白，我们使用Scopus数据库对2020-2025年的出版物进行了基于prisma的系统文献综述和文献计量学分析。研究结果表明，2023年之后将发生变化，这将迫使我们让管理层对ESG负责，将整个组织的可持续性和战略环境重点结合起来。本研究发现，GHRM改善了环境绩效、负责任的员工敬业度、企业社会责任、道德氛围、负责任的经营活动、责任驱动的客户满意度和基于道德的长期财务绩效。本文综合了零散的研究结果，明确了负责任绩效的边界，并使用AMO、SET、RBV、利益相关者理论、企业社会责任理论和知识基础观点将基于理论的机制联系起来，从而促进了对GHRM在增强组织责任方面的作用的理解。最后，重点指出了未来的研究方向，包括跨国比较研究、数字化GHRM、中小企业和负责任绩效测量的多维框架。

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引用次数: 0

Influence leads intention: How micro-celebrity endorsements and care motivations drive sustainable consumption 影响力引导意向：微名人代言和关怀动机如何推动可持续消费

IF 5.3 Q2 ENVIRONMENTAL SCIENCES

Cleaner and Responsible Consumption

Pub Date : 2026-01-14 DOI: 10.1016/j.clrc.2026.100394

Md. Abdur Rouf, Md. Asaduzzaman Babu, Md Rohibul Islam, Md. Jamal Uddin

The effects of Micro-Celebrity Endorsements (MCE) and three multidimensional Care Motivations [World Care (WC), Self Care (SC), and Ecological Welfare (EW)] on Attitude Towards Sustainable Consumption (ATSC) and Purchase Intention (PI) are investigated in this study. Incorporating MCE as a novel digital stimulus that influences sustainability-oriented behaviors in green consumption, this study enhances theoretical understanding through the Stimulus-Organism-Response (S-O-R) model. Three hundred fifty people participated in the survey by completing a 5-point Likert scale questionnaire, and SmartPLS (version 4.1.1.5) was used to test the proposed research model. The results show that MCE significantly enhances WC, SC, and EW, indicating that micro-celebrities play a crucial role in fostering multidimensional caring attitudes among consumers. Furthermore, ATSC is positively and significantly affected by WC, SC, and EW, with EW exerting the most significant influence. ATSC positively influences purchase intention for sustainable products. Taken as a whole, the results indicate that the authenticity and legitimacy of micro-celebrity influencers enhance the impact of both altruistic (world caring, ecological welfare) and self-oriented (self-care) motives on consumers' propensity to purchase sustainably. As a theoretical contribution, the study strengthens the S-O-R framework for sustainability research by including digital endorsement cues as essential stimuli. In reality, this means that to encourage sustainable consumer behavior, marketers need to devise strategies that combine endorsements from real micro-celebrities with messages that emphasize personal well-being and environmental responsibility.

本研究探讨了微名人代言（MCE）和三种多维关怀动机[世界关怀（WC）、自我关怀（SC）和生态福利（EW）]对可持续消费态度（ATSC）和购买意愿（PI）的影响。本研究将MCE作为一种影响绿色消费中可持续导向行为的新型数字刺激，通过刺激-有机体-反应（S-O-R）模型加强理论认识。350人通过完成5点李克特量表参与了调查，并使用SmartPLS（4.1.1.5版本）来测试所提出的研究模型。结果表明，微名人对消费者多维关怀态度的培养起着至关重要的作用，微名人对消费者多维关怀态度的培养具有显著的促进作用。WC、SC和EW对ATSC均有正向显著影响，其中EW对ATSC的影响最为显著。ATSC正向影响可持续产品的购买意愿。整体而言，研究结果表明，微名人网红的真实性和合法性增强了利他主义（世界关怀、生态福利）动机和自我导向（自我保健）动机对消费者可持续购买倾向的影响。作为理论贡献，本研究通过将数字背书线索作为基本刺激，加强了可持续发展研究的S-O-R框架。实际上，这意味着为了鼓励可持续的消费者行为，营销人员需要设计出一种策略，将真正的微名人的代言与强调个人福祉和环境责任的信息结合起来。

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引用次数: 0

Produced water treatment and recovery in the oil and gas industry: A bibliometric analysis from 1977 to 2024 石油和天然气行业的采出水处理和回收：1977年至2024年的文献计量分析

IF 5.3 Q2 ENVIRONMENTAL SCIENCES

Cleaner and Responsible Consumption

Pub Date : 2026-01-14 DOI: 10.1016/j.clrc.2026.100395

Abdulaziz M. Al-Abdulla , Nafis Mahmud , Sabla Y. Alnouri , Muftah H. El-Naas

Produced water, generated as a byproduct of oil and gas extraction, is a complex mixture characterized by high salinity and the presence of hydrocarbons, heavy metals, salts, and production-related chemicals. Its large volume and pollutant load pose significant environmental and operational challenges, making effective treatment and disposal essential for environmental protection. This study presents a systematic bibliometric analysis of produced water treatment research based on the Scopus database. It examines seven key dimensions of the research landscape: publication growth, keyword patterns, productive countries, institutions, and influential journals. A total of 1423 Scopus-indexed articles published between 1977 and 2024 were reviewed using a targeted search strategy focused on produced water in the oil and gas sector. The analysis highlights the most active contributors in terms of publication output and citations. Additionally, VOSviewer software was used to identify research trends and map networks among keywords and citations. Bibliometric trends indicate that future research should prioritize environmental impact, techno-economic assessment, and life-cycle analysis of produced water treatment. Emerging technologies, such as electrochemical and biological treatments, as well as monetizing produced water through the recovery of valuable minerals are gaining attention. The insights from this bibliometric review help to identify active research areas in produced water treatment and provide a valuable resource for researchers, policymakers, and industry stakeholders working toward more effective and sustainable treatment solutions.

作为油气开采的副产品，采出水是一种复杂的混合物，其特点是含盐量高，并且含有碳氢化合物、重金属、盐和与生产相关的化学物质。其巨大的容量和污染物负荷给环境和运营带来了重大挑战，因此有效的处理和处置对环境保护至关重要。本文基于Scopus数据库对采出水处理研究进行了系统的文献计量分析。它考察了研究领域的七个关键维度：出版物增长、关键词模式、生产国家、机构和有影响力的期刊。使用针对石油和天然气行业采出水的目标搜索策略，对1977年至2024年间发表的1423篇scopus索引文章进行了审查。该分析突出了在出版物产出和引用方面最活跃的贡献者。此外，使用VOSviewer软件识别研究趋势，并绘制关键词和引文之间的网络图。文献计量学趋势表明，未来的研究应优先考虑采出水处理的环境影响、技术经济评估和生命周期分析。新兴技术，如电化学和生物处理，以及通过回收有价值的矿物将采出水货币化，正受到人们的关注。从文献计量学综述中获得的见解有助于确定采出水处理的活跃研究领域，并为研究人员、政策制定者和行业利益相关者提供宝贵的资源，以寻求更有效和可持续的处理解决方案。

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引用次数: 0

Sustainable valorisation of the species Cucurbita ficifolia in the context of the circular economy: a systematic review 循环经济背景下西葫芦物种的可持续增值：系统综述

IF 5.3 Q2 ENVIRONMENTAL SCIENCES

Cleaner and Responsible Consumption

Pub Date : 2026-01-12 DOI: 10.1016/j.clrc.2026.100393

Pablo Rituay , Marilu Mestanza , Ingrid M. Iliquin-Inga , Leidy Bobadilla , Meliza Bustos Chavez , Jonathan Campos

Cucurbita ficifolia is an underutilised cucurbit with recognised nutritional, enzymatic and bioactive properties that could support circular strategies in agri-food systems. This study systematically reviewed Scopus and Web of Science records (1963–2023) to characterise research trajectories on C. ficifolia and to assess how published evidence aligns with circular economy patterns and sustainability pillars. The literature shows a progressive shift from physiological and enzymology studies towards biotechnological applications, functional ingredients and health-oriented products. Most valorisation routes emphasise material recycling and substitution patterns, with environmental and economic benefits reported more frequently than explicit social outcomes. However, life cycle assessments, techno-economic analyses and social impact metrics remain scarce. Overall, C. ficifolia emerges as a promising strategic resource for circular agri-food chains in climate-vulnerable regions, provided that future research integrates life cycle sustainability assessment, value chain governance and inclusive business models.

西葫芦是一种未充分利用的葫芦，具有公认的营养、酶和生物活性特性，可以支持农业食品系统的循环战略。本研究系统地回顾了Scopus和Web of Science记录（1963年至2023年），以描述关于云杉的研究轨迹，并评估已发表的证据如何与循环经济模式和可持续性支柱相一致。文献显示，从生理学和酶学研究逐渐转向生物技术应用、功能成分和健康导向产品。大多数增值路线强调材料回收和替代模式，报告环境和经济效益的频率高于明确的社会结果。然而，生命周期评估、技术经济分析和社会影响指标仍然很少。总体而言，如果未来的研究能够整合生命周期可持续性评估、价值链治理和包容性商业模式，那么在气候脆弱地区，柽柳将成为循环农业食品链的一种有前景的战略资源。

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引用次数: 0

Digital innovation network embedding and sustained green innovation: The dual knowledge recombination mechanism in Chinese manufacturing 数字创新网络嵌入与可持续绿色创新：中国制造业的双重知识重组机制

IF 5.3 Q2 ENVIRONMENTAL SCIENCES

Cleaner and Responsible Consumption

Pub Date : 2026-01-12 DOI: 10.1016/j.clrc.2026.100392

Jinfei Zhang

Amid escalating environmental challenges and rapid digital transformation, sustained green innovation (SGI) has become a strategic imperative for manufacturing firms. Drawing on the knowledge-based view, this study examines whether and how firms’ digital innovation network embedding (DINE) enhances SGI through two complementary mechanisms—knowledge recombinative creation (KRC) and knowledge recombinative reuse (KRR). Using panel data on Chinese listed manufacturing firms from 2013 to 2021 and constructing patent co-application–based digital collaboration networks, we test the hypotheses with fixed-effects and instrumental-variable models. To mitigate endogeneity, DINE is instrumented by industry–province peer embedding (excluding the focal firm) and province-by-year fixed effects are absorbed to account for time-varying regional policy and institutional shocks. The results show that DINE significantly improves SGI, while KRC and KRR jointly mediate this relationship, explaining 37.5 % of the total effect. Robustness checks and endogeneity corrections support the validity of the findings. Moreover, the DINE–SGI linkage is stronger in technology-intensive industries, highlighting contextual contingencies in digital–green synergies. This study advances understanding of how digitally embedded knowledge flows sustain green innovation and offers practical implications for building digital collaboration ecosystems that support long-term sustainability in emerging economies.

在不断升级的环境挑战和快速的数字化转型中，持续的绿色创新（SGI）已成为制造业企业的战略要务。基于知识基础的观点，本研究考察了企业数字创新网络嵌入（DINE）是否以及如何通过知识重组创造（KRC）和知识重组重用（KRR）两种互补机制来提高SGI。利用2013 - 2021年中国制造业上市公司的面板数据，构建基于专利协同申请的数字协同网络，采用固定效应和工具变量模型对假设进行检验。为了缓解内质性，DINE通过行业-省同行嵌入（不包括焦点企业）来实现，并且吸收了各省的逐年固定效应，以解释时变的区域政策和制度冲击。结果表明，DINE显著提高了SGI，而KRC和KRR共同介导了这一关系，解释了37.5% %的总效应。鲁棒性检查和内生性修正支持研究结果的有效性。此外，在技术密集型产业中，DINE-SGI的联系更为紧密，凸显了数字与绿色协同效应的背景偶然性。本研究促进了对数字嵌入式知识流动如何维持绿色创新的理解，并为构建支持新兴经济体长期可持续性的数字协作生态系统提供了实际意义。

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引用次数: 0

Industry transfer and urban green growth: Asymmetric spillovers and nonlinear thresholds 产业转移与城市绿色增长：非对称溢出和非线性阈值

IF 5.3 Q2 ENVIRONMENTAL SCIENCES

Cleaner and Responsible Consumption

Pub Date : 2026-01-09 DOI: 10.1016/j.clrc.2026.100387

Shuang Liang, Shuguang Wang

Industry transfer is often seen as a barrier to urban green growth. Using city-level panel data from China, this study shows that policy-led strategic emerging industry (SEI) transfer can foster sustainable urban development. Spatial Durbin and partially linear functional coefficient models are employed to assess spillovers and threshold effects. We find that SEI transfer promotes green growth through industrial upgrading and green innovation. The effects are asymmetric but positive for both inflows and outflows, with clear cross-city spillovers. Environmental regulation moderates the impact in an inverted U-shaped pattern, while green policy support serves as a substitute. These results support the positive-sum Transfer Halo Hypothesis and provide guidance for industrial relocation policies that promote long-term sustainable growth.

产业转移往往被视为城市绿色增长的障碍。利用中国城市层面的面板数据，本研究表明政策主导型战略性新兴产业转移能够促进城市可持续发展。采用空间Durbin模型和部分线性函数系数模型来评估溢出效应和阈值效应。研究发现，SEI转移通过产业升级和绿色创新促进绿色增长。这种影响是不对称的，但对流入和流出都是积极的，具有明显的跨城市溢出效应。环境规制对经济增长的影响呈倒u型调节，绿色政策支持对经济增长的影响具有替代作用。这些结果支持了正和转移光环假说，并为促进长期可持续增长的产业转移政策提供了指导。

引用次数: 0

Influence of customer satisfaction and perceived water service quality on urban water supply management: A systematic review 顾客满意度和感知供水服务质量对城市供水管理的影响：系统回顾

IF 5.3 Q2 ENVIRONMENTAL SCIENCES

Cleaner and Responsible Consumption

Pub Date : 2026-01-07 DOI: 10.1016/j.clrc.2026.100389

Ryuji Ogata , Shigeyuki Matsumoto , Takahiro Otsuka , Yoko Hattori , Hidetoshi Kitawaki

Previous studies have found relationships among customer satisfaction, the management of water utilities, and users' willingness to pay (WTP) for improved water service quality. However, these studies have captured only part of the water supply situation in each country. This study, through a systematic literature review of 62 studies published since 2010, aimed to clarify the measures taken for the effective management of water utilities, focusing on improvements in water supply service quality and customer satisfaction. A search of relevant databases using keywords such as “Water AND Consumer,” “Water AND Customer,” and “Water AND Willingness to Pay” originally yielded 4131 articles for the sample period of 2010 to June 2023. The systematic literature review of the finally selected 62 studies showed that water service improvement generally had a positive impact on WTP. Countries or service areas with lower water supply service quality showed a higher WTP than countries or service areas in which services were already at a certain level. A number of studies indicated a significant correlation between customer satisfaction and water supply services. However, the factors that customers valued varied by the water supply conditions and needs in each country. Some studies suggested that customers evaluated water supply services based on their past experiences with reliability. Others showed that improving customer satisfaction may enhance management of water utility. As recommendations for policymaking, water utilities should conduct regular surveys to evaluate customers' satisfaction with water services, focusing on customers’ priorities, WTP, and trust in the water utility.

以往的研究已经发现了客户满意度、水务公司管理和用户为改善供水服务质量而支付意愿之间的关系。然而，这些研究只反映了每个国家供水情况的一部分。本研究通过对2010年以来发表的62项研究的系统文献综述，旨在阐明有效管理水务公司所采取的措施，重点关注供水服务质量和客户满意度的提高。使用“水与消费者”、“水与客户”和“水与支付意愿”等关键词搜索相关数据库，最初获得了2010年至2023年6月期间的4131篇样本文章。对62项研究的系统文献综述表明，供水服务改善总体上对WTP有正向影响。供水服务质量较低的国家或服务区的WTP高于供水服务已达到一定水平的国家或服务区。一些研究表明，客户满意度与供水服务之间存在显著的相关性。然而，客户重视的因素因每个国家的供水条件和需求而异。一些研究表明，客户根据他们过去的经验对供水服务的可靠性进行评估。其他研究表明，提高客户满意度可以提高水务公司的管理水平。作为政策制定的建议，水务公司应定期进行调查，以评估客户对供水服务的满意度，重点关注客户的优先事项、WTP和对水务公司的信任。

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引用次数: 0