Pub Date : 2019-08-08DOI: 10.1080/1072303X.2019.1676862
Megan Lounsberry
Abstract Alongside increasing tuition and fees, textbook costs remain an expensive hurdle for students seeking a college education; however, university libraries are implementing strategies to ease this financial burden. Initiatives like income-based textbook programs, library textbook collections, and partnerships with faculty to encourage the use of free e-textbooks are just a few ways libraries are easing the financial strain. It is in this spirit that LSU’s interlibrary loan department supplemented such initiatives by revising its decades old no-textbook policy. In the spring of 2017, a pilot was launched, and for the first time, graduate students were able to make requests to interlibrary loan for textbooks. Prior to launch, some concerns were expressed about the ramifications of allowing such a service. This case study will respond directly to those concerns using data collected from ILLiad over the course of the pilot as well as discuss the strategy used to carefully implement the service.
{"title":"No Textbooks Allowed! (Unless You’re a Graduate Student!): Louisiana State University Pilots an ILL Textbook Service","authors":"Megan Lounsberry","doi":"10.1080/1072303X.2019.1676862","DOIUrl":"https://doi.org/10.1080/1072303X.2019.1676862","url":null,"abstract":"Abstract Alongside increasing tuition and fees, textbook costs remain an expensive hurdle for students seeking a college education; however, university libraries are implementing strategies to ease this financial burden. Initiatives like income-based textbook programs, library textbook collections, and partnerships with faculty to encourage the use of free e-textbooks are just a few ways libraries are easing the financial strain. It is in this spirit that LSU’s interlibrary loan department supplemented such initiatives by revising its decades old no-textbook policy. In the spring of 2017, a pilot was launched, and for the first time, graduate students were able to make requests to interlibrary loan for textbooks. Prior to launch, some concerns were expressed about the ramifications of allowing such a service. This case study will respond directly to those concerns using data collected from ILLiad over the course of the pilot as well as discuss the strategy used to carefully implement the service.","PeriodicalId":35376,"journal":{"name":"Journal of Interlibrary Loan, Document Delivery and Electronic Reserve","volume":null,"pages":null},"PeriodicalIF":0.0,"publicationDate":"2019-08-08","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"81143835","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Pub Date : 2019-08-08DOI: 10.1080/1072303x.2019.1690613
Peter Spyers-Duran, Patricia Tiberii, K. Shrauger
Abstract The purpose of this project was to update, delete, or create OCLC Local Holding Records (LHRs) for non-electronic periodicals and other serials to accurately reflect the UCF Libraries holdings with the goal of improving the Interlibrary Loan Department’s lending fill rate and turnaround time.
{"title":"OCLC Local Holdings Records (LHRs): A Means to Improving Lending Fill Rates","authors":"Peter Spyers-Duran, Patricia Tiberii, K. Shrauger","doi":"10.1080/1072303x.2019.1690613","DOIUrl":"https://doi.org/10.1080/1072303x.2019.1690613","url":null,"abstract":"Abstract The purpose of this project was to update, delete, or create OCLC Local Holding Records (LHRs) for non-electronic periodicals and other serials to accurately reflect the UCF Libraries holdings with the goal of improving the Interlibrary Loan Department’s lending fill rate and turnaround time.","PeriodicalId":35376,"journal":{"name":"Journal of Interlibrary Loan, Document Delivery and Electronic Reserve","volume":null,"pages":null},"PeriodicalIF":0.0,"publicationDate":"2019-08-08","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"80293689","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Pub Date : 2019-08-08DOI: 10.1080/1072303X.2019.1700867
Michael Phillips, Brandon Lewter
Abstract Very few of the group affiliations listed in OCLC’s Policies Directory consist of member libraries that lend books and provide copies of articles to one another at no cost while extending membership to all types of libraries in all geographic locations. Those affiliations that do this without a membership fee are fewer still. However, if you or your library administration is considering joining such a reciprocal affiliation, what impact will doing so have on your library’s ILL borrowing and lending activities? The point of joining is generally two-fold for any OCLC member library: reducing borrowing costs and increasing system functionality with OCLC’s WorldShare ILL via greater use of customs holdings. However, as these affiliations are reciprocal, it is only logical that a library’s ILL lending activity will increase after joining. In this article, the authors present an overview of all current group affiliations in OCLC’s Policies Directory; focus on two very inclusive affiliations in particular, Libraries Very Interested in Sharing (LVIS) and SO6 (SIXX); and provide a methodology via use of OCLC’s Policies Directory and WorldCat to ascertain the potential impact on your library’s ILL activity when joining these two group affiliations or any others listed in the Policies Directory.
{"title":"Is Membership in a Reciprocal Group Affiliation Right for You: A Methodology for Answering that Question","authors":"Michael Phillips, Brandon Lewter","doi":"10.1080/1072303X.2019.1700867","DOIUrl":"https://doi.org/10.1080/1072303X.2019.1700867","url":null,"abstract":"Abstract Very few of the group affiliations listed in OCLC’s Policies Directory consist of member libraries that lend books and provide copies of articles to one another at no cost while extending membership to all types of libraries in all geographic locations. Those affiliations that do this without a membership fee are fewer still. However, if you or your library administration is considering joining such a reciprocal affiliation, what impact will doing so have on your library’s ILL borrowing and lending activities? The point of joining is generally two-fold for any OCLC member library: reducing borrowing costs and increasing system functionality with OCLC’s WorldShare ILL via greater use of customs holdings. However, as these affiliations are reciprocal, it is only logical that a library’s ILL lending activity will increase after joining. In this article, the authors present an overview of all current group affiliations in OCLC’s Policies Directory; focus on two very inclusive affiliations in particular, Libraries Very Interested in Sharing (LVIS) and SO6 (SIXX); and provide a methodology via use of OCLC’s Policies Directory and WorldCat to ascertain the potential impact on your library’s ILL activity when joining these two group affiliations or any others listed in the Policies Directory.","PeriodicalId":35376,"journal":{"name":"Journal of Interlibrary Loan, Document Delivery and Electronic Reserve","volume":null,"pages":null},"PeriodicalIF":0.0,"publicationDate":"2019-08-08","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"90538016","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Pub Date : 2019-03-15DOI: 10.1080/1072303X.2019.1655515
D. Murray, B. Sewell
Abstract Prior to this study, the Access Services Librarian systematically improved interlibrary loan (ILL) and related services offered by the R. Barbara Gitenstein Library of The College of New Jersey (TCNJ). She and her staff reviewed and revised workflows even as the Humanities Librarian focused on instructional efforts to further drive ILL use. Patrons’ confidence in ILL expanded. Requests for non-returnables, primarily journal articles and book chapters delivered electronically and within twenty-four hours, increased significantly. Returnables now arrive on average within six business days, more than double the speed previously achieved. Despite vastly improved turnaround times for all material types and efforts to boost users’ awareness of those improvements, faculty members affiliated with the History Department whose students rely on printed monographs told us that they remained reluctant to initiate ILL requests. Moving beyond anecdote, the Humanities and Access Services Librarians surveyed TCNJ historians and their capstone students on attitudes toward and use of ILL. Survey results are cross-referenced with ILL use statistics to aggregate reality versus perception among study participants. Changes in target patrons’ use of, confidence in, and feelings about TCNJ ILL over time are described.
在此研究之前，Access Services Librarian系统地改进了新泽西学院R. Barbara Gitenstein图书馆(TCNJ)提供的馆际互借(ILL)和相关服务。她和她的工作人员审查和修订工作流程，甚至作为人文图书馆的重点教学工作，以进一步推动ILL的使用。顾客对ILL的信心增强了。要求在24小时内以电子方式递送的不可退还材料，主要是期刊文章和书籍章节，显著增加。可回收物品现在平均在6个工作日内到达，比以前的速度快了一倍多。尽管所有材料类型的周转时间都大大改善了，并且努力提高用户对这些改进的认识，但隶属于历史系的教师告诉我们，他们的学生依赖于印刷的专著，他们仍然不愿意发起ILL请求。除了轶事，人文和访问服务图书馆调查了TCNJ历史学家和他们的顶尖学生对ILL的态度和使用。调查结果与ILL使用统计数据交叉引用，以汇总研究参与者的现实与感知。随着时间的推移，描述了目标顾客对TCNJ ILL的使用、信心和感受的变化。
{"title":"The Effects of Targeted Instruction and Other Interventions on the Interlibrary Loan Use Patterns of Historians and Their Students","authors":"D. Murray, B. Sewell","doi":"10.1080/1072303X.2019.1655515","DOIUrl":"https://doi.org/10.1080/1072303X.2019.1655515","url":null,"abstract":"Abstract Prior to this study, the Access Services Librarian systematically improved interlibrary loan (ILL) and related services offered by the R. Barbara Gitenstein Library of The College of New Jersey (TCNJ). She and her staff reviewed and revised workflows even as the Humanities Librarian focused on instructional efforts to further drive ILL use. Patrons’ confidence in ILL expanded. Requests for non-returnables, primarily journal articles and book chapters delivered electronically and within twenty-four hours, increased significantly. Returnables now arrive on average within six business days, more than double the speed previously achieved. Despite vastly improved turnaround times for all material types and efforts to boost users’ awareness of those improvements, faculty members affiliated with the History Department whose students rely on printed monographs told us that they remained reluctant to initiate ILL requests. Moving beyond anecdote, the Humanities and Access Services Librarians surveyed TCNJ historians and their capstone students on attitudes toward and use of ILL. Survey results are cross-referenced with ILL use statistics to aggregate reality versus perception among study participants. Changes in target patrons’ use of, confidence in, and feelings about TCNJ ILL over time are described.","PeriodicalId":35376,"journal":{"name":"Journal of Interlibrary Loan, Document Delivery and Electronic Reserve","volume":null,"pages":null},"PeriodicalIF":0.0,"publicationDate":"2019-03-15","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"83325375","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Pub Date : 2019-03-15DOI: 10.1080/1072303X.2019.1655514
Troy W. Espe, Rebecca M. Wisniewski
Abstract University of Wisconsin-Stevens Point Library analyzed 4,567 interlibrary loan borrowing requests for articles and other non-returnables. From 2017–2018, nearly 44% of requests were for items that the library owned electronically. Patrons could have accessed the full-text immediately but submitted interlibrary loan requests instead. This prevalence raises questions about user behavior and deficiencies in discovery tools.
{"title":"Unnecessary Requests: Examining Patrons’ Reliance on Interlibrary Loan for Electronically Owned Items at an Academic Library","authors":"Troy W. Espe, Rebecca M. Wisniewski","doi":"10.1080/1072303X.2019.1655514","DOIUrl":"https://doi.org/10.1080/1072303X.2019.1655514","url":null,"abstract":"Abstract University of Wisconsin-Stevens Point Library analyzed 4,567 interlibrary loan borrowing requests for articles and other non-returnables. From 2017–2018, nearly 44% of requests were for items that the library owned electronically. Patrons could have accessed the full-text immediately but submitted interlibrary loan requests instead. This prevalence raises questions about user behavior and deficiencies in discovery tools.","PeriodicalId":35376,"journal":{"name":"Journal of Interlibrary Loan, Document Delivery and Electronic Reserve","volume":null,"pages":null},"PeriodicalIF":0.0,"publicationDate":"2019-03-15","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"75915170","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Pub Date : 2019-03-15DOI: 10.1080/1072303X.2019.1635952
D. Schoonover, Velma Smith, James D. Elliott
Abstract Loan periods provided by lending institutions vary greatly from the traditional 30 days to a generous 120 days. This study attempts to determine if the length of interlibrary loan (ILL) loan periods have a positive or negative impact on the research process. By surveying faculty members and graduate students, we sought to know how they were using print materials obtained through ILL, if loan periods were long enough for their research needs, and what was their desired loan period. This paper reports the results of that study, along with an analysis of overdue and renewal request data, with the goal of informing local and national conversations about aligning loan policies with researcher needs.
{"title":"Due Dates and Loan Periods: The Impact on Faculty and Graduate Research","authors":"D. Schoonover, Velma Smith, James D. Elliott","doi":"10.1080/1072303X.2019.1635952","DOIUrl":"https://doi.org/10.1080/1072303X.2019.1635952","url":null,"abstract":"Abstract Loan periods provided by lending institutions vary greatly from the traditional 30 days to a generous 120 days. This study attempts to determine if the length of interlibrary loan (ILL) loan periods have a positive or negative impact on the research process. By surveying faculty members and graduate students, we sought to know how they were using print materials obtained through ILL, if loan periods were long enough for their research needs, and what was their desired loan period. This paper reports the results of that study, along with an analysis of overdue and renewal request data, with the goal of informing local and national conversations about aligning loan policies with researcher needs.","PeriodicalId":35376,"journal":{"name":"Journal of Interlibrary Loan, Document Delivery and Electronic Reserve","volume":null,"pages":null},"PeriodicalIF":0.0,"publicationDate":"2019-03-15","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"https://sci-hub-pdf.com/10.1080/1072303X.2019.1635952","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"72464184","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Pub Date : 2019-03-15DOI: 10.1080/1072303x.2019.1655513
P. Calvert
Abstract The Council of New Zealand University Librarians (CONZUL) has developed a low-cost and pragmatic solution to pressing storage problems. The CONZUL Store is a cooperative agreement between the eight university libraries, which, by using commercial storage, has avoided the huge costs of a new or adapted building. Because all storage is local, lodged items are close enough to make retrieval convenient if necessary. Using several locations spreads the risk of losing everything in a single disaster. To make it possible for items to be moved quickly, CONZUL adopted the process of ‘consecutive deposit’ in which one library lodged all its items first, made a list of them that was put onto an extranet, and then the second library could safely dispose of duplicate items already deposited and just move the remaining items it wanted to lodge in the Store. The current contract ends in 2023 and at that time it is possible the Store will be closed (this will be reviewed in 2022) because it is likely that many journals will have electronic versions safely archived by publishers or large cooperatives.
{"title":"A Low-Cost National Cooperative Store: The CONZUL Experience","authors":"P. Calvert","doi":"10.1080/1072303x.2019.1655513","DOIUrl":"https://doi.org/10.1080/1072303x.2019.1655513","url":null,"abstract":"Abstract The Council of New Zealand University Librarians (CONZUL) has developed a low-cost and pragmatic solution to pressing storage problems. The CONZUL Store is a cooperative agreement between the eight university libraries, which, by using commercial storage, has avoided the huge costs of a new or adapted building. Because all storage is local, lodged items are close enough to make retrieval convenient if necessary. Using several locations spreads the risk of losing everything in a single disaster. To make it possible for items to be moved quickly, CONZUL adopted the process of ‘consecutive deposit’ in which one library lodged all its items first, made a list of them that was put onto an extranet, and then the second library could safely dispose of duplicate items already deposited and just move the remaining items it wanted to lodge in the Store. The current contract ends in 2023 and at that time it is possible the Store will be closed (this will be reviewed in 2022) because it is likely that many journals will have electronic versions safely archived by publishers or large cooperatives.","PeriodicalId":35376,"journal":{"name":"Journal of Interlibrary Loan, Document Delivery and Electronic Reserve","volume":null,"pages":null},"PeriodicalIF":0.0,"publicationDate":"2019-03-15","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"89900206","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Pub Date : 2019-03-15DOI: 10.1080/1072303X.2019.1650156
X. Pang, Teresa E. Maceira
Abstract The University of Massachusetts Boston, Joseph P. Healey Library, Resource Sharing and Document Delivery Department and Reference, Outreach and Instruction Department, established a cross-interdepartmental collaboration resulting in enhanced customer service and increased Interlibrary Loan (ILL) fill rate. This case study will review the rationale and the events that necessitated the establishment of the cross-interdepartmental collaboration. The collaborative partnership resulted in higher fulfilments rates increasing dramatically from 83% to 91.5%, knowledge sharing across departments, and heightened research skills. Future plans include extending the ILL/ROI collaboration model and piloting an Open Access initiative.
麻省大学波士顿分校Joseph P. Healey图书馆、资源共享与文献传递部和参考咨询、外联与指导部建立了跨部门合作，从而增强了客户服务，提高了馆际互借(ILL)的填充率。本案例研究将回顾需要建立跨部门合作的基本原理和事件。合作伙伴关系导致更高的执行率从83%急剧增加到91.5%，跨部门的知识共享，并提高了研究技能。未来的计划包括扩展ILL/ROI协作模式和试行开放获取计划。
{"title":"We See a Rainbow: Resource Sharing and Reference Services Working Together","authors":"X. Pang, Teresa E. Maceira","doi":"10.1080/1072303X.2019.1650156","DOIUrl":"https://doi.org/10.1080/1072303X.2019.1650156","url":null,"abstract":"Abstract The University of Massachusetts Boston, Joseph P. Healey Library, Resource Sharing and Document Delivery Department and Reference, Outreach and Instruction Department, established a cross-interdepartmental collaboration resulting in enhanced customer service and increased Interlibrary Loan (ILL) fill rate. This case study will review the rationale and the events that necessitated the establishment of the cross-interdepartmental collaboration. The collaborative partnership resulted in higher fulfilments rates increasing dramatically from 83% to 91.5%, knowledge sharing across departments, and heightened research skills. Future plans include extending the ILL/ROI collaboration model and piloting an Open Access initiative.","PeriodicalId":35376,"journal":{"name":"Journal of Interlibrary Loan, Document Delivery and Electronic Reserve","volume":null,"pages":null},"PeriodicalIF":0.0,"publicationDate":"2019-03-15","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"82016208","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
{"title":"Getting to Know Your Interlibrary Loan Department","authors":"L. Hilyer","doi":"10.4324/9781315864853-2","DOIUrl":"https://doi.org/10.4324/9781315864853-2","url":null,"abstract":"","PeriodicalId":35376,"journal":{"name":"Journal of Interlibrary Loan, Document Delivery and Electronic Reserve","volume":null,"pages":null},"PeriodicalIF":0.0,"publicationDate":"2018-10-24","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"88892932","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
{"title":"A Typical Day in ILL Borrowing","authors":"L. Hilyer","doi":"10.4324/9781315864853-3","DOIUrl":"https://doi.org/10.4324/9781315864853-3","url":null,"abstract":"","PeriodicalId":35376,"journal":{"name":"Journal of Interlibrary Loan, Document Delivery and Electronic Reserve","volume":null,"pages":null},"PeriodicalIF":0.0,"publicationDate":"2018-10-24","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"74954339","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
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