Pub Date : 2017-03-06DOI: 10.1080/1072303X.2017.1386603
Xiaoai Ren
ABSTRACT In recent years, eBook collections have been increasing at a slow but steady rate in both public and academic libraries. With the increasing eBook collections in libraries and the advancements made in information discovering services, users can now discover materials existing outside of their local library more easily. EBooks also offer the potential for quick interlibrary loan delivery. Ironically, eBook interlibrary loan has not become prevalent in libraries. Many studies have been done to explore eBook licensing and interlibrary loan in academic libraries and to offer practical solutions for eBook interlibrary lending. Few studies have been done in public libraries. This study explores the current practice of eBook interlibrary loan activities in American public libraries. Survey questionnaires were distributed to 118 randomly selected public libraries. Questions focused on current eBook interlibrary loan best practices, issues, and obstacles in American public libraries. Findings from this study indicate eBook ILL is not a priority for the surveyed public libraries, and the adoption rate of eBook ILL in public libraries is much lower than that in academic libraries.
{"title":"EBook Interlibrary Loan in American Public Libraries","authors":"Xiaoai Ren","doi":"10.1080/1072303X.2017.1386603","DOIUrl":"https://doi.org/10.1080/1072303X.2017.1386603","url":null,"abstract":"ABSTRACT In recent years, eBook collections have been increasing at a slow but steady rate in both public and academic libraries. With the increasing eBook collections in libraries and the advancements made in information discovering services, users can now discover materials existing outside of their local library more easily. EBooks also offer the potential for quick interlibrary loan delivery. Ironically, eBook interlibrary loan has not become prevalent in libraries. Many studies have been done to explore eBook licensing and interlibrary loan in academic libraries and to offer practical solutions for eBook interlibrary lending. Few studies have been done in public libraries. This study explores the current practice of eBook interlibrary loan activities in American public libraries. Survey questionnaires were distributed to 118 randomly selected public libraries. Questions focused on current eBook interlibrary loan best practices, issues, and obstacles in American public libraries. Findings from this study indicate eBook ILL is not a priority for the surveyed public libraries, and the adoption rate of eBook ILL in public libraries is much lower than that in academic libraries.","PeriodicalId":35376,"journal":{"name":"Journal of Interlibrary Loan, Document Delivery and Electronic Reserve","volume":null,"pages":null},"PeriodicalIF":0.0,"publicationDate":"2017-03-06","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"85576109","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Pub Date : 2017-03-06DOI: 10.1080/1072303X.2017.1386602
A. Tella, A. Sidiq
ABSTRACT This study examines interlibrary loan cooperation among six selected academic libraries in Kwara State, Nigeria. The study adopts a survey design with a sample size of one hundred (100) librarians and library officers selected from among academic libraries in Kwara State. Data were collected through a self-designed questionnaire and collected data were analyzed using frequency counts and percentages. The findings reveal that books and journals are the materials mostly available for interlibrary loan in all the participating academic libraries, and that the requesting and delivery methods used are emails, personal contact, Facebook and Twitter. The findings also show that inadequate funds, obsolescence of equipment for assessing digital information, and lack of documented policy on interlibrary loan are challenges facing the provision of interlibrary loans in academic libraries in the state. However, it is suggested that, if libraries begin to appreciate the usefulness of interlibrary loan services, then this will enable them to forge ahead toward satisfying their clienteles' information needs. To overcome the challenges facing interlibrary loan, it is recommended that proper planning, adequate funding, capacity building, and formulation of policy guiding interlibrary loan should be considered and instituted.
{"title":"Interlibrary Loan and Cooperation Among Selected Academic Libraries in Kwara State, Nigeria: An Empirical Analysis","authors":"A. Tella, A. Sidiq","doi":"10.1080/1072303X.2017.1386602","DOIUrl":"https://doi.org/10.1080/1072303X.2017.1386602","url":null,"abstract":"ABSTRACT This study examines interlibrary loan cooperation among six selected academic libraries in Kwara State, Nigeria. The study adopts a survey design with a sample size of one hundred (100) librarians and library officers selected from among academic libraries in Kwara State. Data were collected through a self-designed questionnaire and collected data were analyzed using frequency counts and percentages. The findings reveal that books and journals are the materials mostly available for interlibrary loan in all the participating academic libraries, and that the requesting and delivery methods used are emails, personal contact, Facebook and Twitter. The findings also show that inadequate funds, obsolescence of equipment for assessing digital information, and lack of documented policy on interlibrary loan are challenges facing the provision of interlibrary loans in academic libraries in the state. However, it is suggested that, if libraries begin to appreciate the usefulness of interlibrary loan services, then this will enable them to forge ahead toward satisfying their clienteles' information needs. To overcome the challenges facing interlibrary loan, it is recommended that proper planning, adequate funding, capacity building, and formulation of policy guiding interlibrary loan should be considered and instituted.","PeriodicalId":35376,"journal":{"name":"Journal of Interlibrary Loan, Document Delivery and Electronic Reserve","volume":null,"pages":null},"PeriodicalIF":0.0,"publicationDate":"2017-03-06","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"75896550","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Pub Date : 2017-03-06DOI: 10.1080/1072303X.2017.1326997
Ryan Litsey
{"title":"Profiles in Resource Sharing: Peter Bae","authors":"Ryan Litsey","doi":"10.1080/1072303X.2017.1326997","DOIUrl":"https://doi.org/10.1080/1072303X.2017.1326997","url":null,"abstract":"","PeriodicalId":35376,"journal":{"name":"Journal of Interlibrary Loan, Document Delivery and Electronic Reserve","volume":null,"pages":null},"PeriodicalIF":0.0,"publicationDate":"2017-03-06","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"84476442","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Pub Date : 2017-03-06DOI: 10.1080/1072303X.2018.1431578
P. Johnston
ABSTRACT There is a trend among academic libraries to increase collaboration between interlibrary loan and collection development to improve patron access to materials and build library collections. Instead of borrowing returnable materials, interlibrary loan may initiate purchases that will become part of the library's collection. This can mean anything from an organizational change combining interlibrary loan with the acquisitions unit or creating new workflows to facilitate purchasing. At the University of North Texas Libraries, the Interlibrary Loan office is a unit of the Access Services Department. Buying instead of borrowing for the ILL unit began with a Demand Driven Acquisitions (DDA) program and has expanded with the establishment of the University of North Texas Libraries' access-based collection development policy. Interlibrary Loan provides “Just-In-Time” (JIT) access to materials not available through regular interlibrary loan sources and adds relevant materials to the Libraries' collections.
{"title":"Just-In-Time: A Case Study of Buying Instead of Borrowing at the University of North Texas Libraries, 2014–2017","authors":"P. Johnston","doi":"10.1080/1072303X.2018.1431578","DOIUrl":"https://doi.org/10.1080/1072303X.2018.1431578","url":null,"abstract":"ABSTRACT There is a trend among academic libraries to increase collaboration between interlibrary loan and collection development to improve patron access to materials and build library collections. Instead of borrowing returnable materials, interlibrary loan may initiate purchases that will become part of the library's collection. This can mean anything from an organizational change combining interlibrary loan with the acquisitions unit or creating new workflows to facilitate purchasing. At the University of North Texas Libraries, the Interlibrary Loan office is a unit of the Access Services Department. Buying instead of borrowing for the ILL unit began with a Demand Driven Acquisitions (DDA) program and has expanded with the establishment of the University of North Texas Libraries' access-based collection development policy. Interlibrary Loan provides “Just-In-Time” (JIT) access to materials not available through regular interlibrary loan sources and adds relevant materials to the Libraries' collections.","PeriodicalId":35376,"journal":{"name":"Journal of Interlibrary Loan, Document Delivery and Electronic Reserve","volume":null,"pages":null},"PeriodicalIF":0.0,"publicationDate":"2017-03-06","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"85442831","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Pub Date : 2017-01-01DOI: 10.1080/1072303X.2017.1362366
Jessica A. Bower, Cori Schmidtbauer
ABSTRACT The way students experience higher education in today's world is rapidly changing, and students have the choice to earn their college degree in a number of non-traditional ways. Library services also need to transform to meet the needs of all students regardless of how they experience higher education. The following article outlines how library circulation and document delivery services can be provided to distance education students. Two institutions' services are compared: the distance education circulation services offered at the Leatherby Libraries at Chapman University and the equivalent services at the Ottenheimer Library at University of Arkansas at Little Rock. This case study provides examples of how document delivery and interlibrary loan can fill the resource needs of distance education patrons.
{"title":"Circulation Services for Distance Education: A Case Study Comparing Two Institutions","authors":"Jessica A. Bower, Cori Schmidtbauer","doi":"10.1080/1072303X.2017.1362366","DOIUrl":"https://doi.org/10.1080/1072303X.2017.1362366","url":null,"abstract":"ABSTRACT The way students experience higher education in today's world is rapidly changing, and students have the choice to earn their college degree in a number of non-traditional ways. Library services also need to transform to meet the needs of all students regardless of how they experience higher education. The following article outlines how library circulation and document delivery services can be provided to distance education students. Two institutions' services are compared: the distance education circulation services offered at the Leatherby Libraries at Chapman University and the equivalent services at the Ottenheimer Library at University of Arkansas at Little Rock. This case study provides examples of how document delivery and interlibrary loan can fill the resource needs of distance education patrons.","PeriodicalId":35376,"journal":{"name":"Journal of Interlibrary Loan, Document Delivery and Electronic Reserve","volume":null,"pages":null},"PeriodicalIF":0.0,"publicationDate":"2017-01-01","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"85375870","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Pub Date : 2017-01-01DOI: 10.1080/1072303X.2017.1289136
Ryan Litsey, K. DeVet
ABSTRACT When considering the creation and deployment of new library services, it is important to consider how those services will integrate with existing library workflows. This is especially important when we examine the development or improvement of a campus delivery service for interlibrary loan. Developing such a service as a standalone system outside of the existing document delivery functions is not always the best practice for helping patrons understand how their items will be delivered. On the other hand, endeavoring to integrate such a system into the existing workflow using new types of technology can help bring clarity and efficiency to an already functioning delivery system.
{"title":"Special Delivery: Using iPads and Campus Wi-Fi to Enhance an Existing Campus Document Delivery Service","authors":"Ryan Litsey, K. DeVet","doi":"10.1080/1072303X.2017.1289136","DOIUrl":"https://doi.org/10.1080/1072303X.2017.1289136","url":null,"abstract":"ABSTRACT When considering the creation and deployment of new library services, it is important to consider how those services will integrate with existing library workflows. This is especially important when we examine the development or improvement of a campus delivery service for interlibrary loan. Developing such a service as a standalone system outside of the existing document delivery functions is not always the best practice for helping patrons understand how their items will be delivered. On the other hand, endeavoring to integrate such a system into the existing workflow using new types of technology can help bring clarity and efficiency to an already functioning delivery system.","PeriodicalId":35376,"journal":{"name":"Journal of Interlibrary Loan, Document Delivery and Electronic Reserve","volume":null,"pages":null},"PeriodicalIF":0.0,"publicationDate":"2017-01-01","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"80352043","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Pub Date : 2017-01-01DOI: 10.1080/1072303X.2016.1268554
Sarah Timm, P. Morris
Walking through the halls of the Central Academic Building at Texas A&M–San Antonio University, you can’t help but notice the ubiquity of cell phones.Whether using them to talk, text, listen to music, or connect through social media, cell phones have become a virtual lifeline formany, providing not just ameans of communication but a gateway to information. WhenA&M–SanAntonio welcomed its first class of freshmen in the fall of 2016, the campus was forced to rethinkmany of its practices for this younger generation of students who seem to be on their cell phones constantly. Prior to that time, A&M–San Antonio was a university made up of transfer students attending junior-, senior-, and master’s-level courses only. As such, the student population was not your typical demographic. Many of our students were older with families of their own and full-time jobs. Student comfort level with technology was also very different prior to the arrival of the freshmen, both in terms of computers and cellular devices. While many of our students had smart phones, some had older model flip phones, and even still, others did not have a cell phone at all. It was also not uncommon for library staff at the information desk to receive lots of general word-processing questions. With the arrival of the freshmen, the A&M–San Antonio University Library decided it was time to reach out to these students, and our other patrons, via ameans we knew they couldn’t ignore: the text message. The A&M–San Antonio University Library has been in existence since October of 2009 and has a collection that is still growing as the campus grows. Because of this, our interlibrary loan (ILL) staff processes more borrowing requests than lending requests. For example, during the most recent fiscal year, the ILL staff borrowed 920 items but only loaned 186. It is worth mentioning that the University Library uses ILLiad to process interlibrary loan requests and is currently running version 8.7. A&M–San Antonio faculty, staff, and students can all request materials through interlibrary loan, and all three of those groups have a university-issued email address. Our university’s policy is to communicate official business through university-issued emails. As such, we have locked down our ILLiad forms to only allow users to enter their official university e-mail addresses. Faculty and staff are generally reliable when it comes to checking their university e-mail; however, students are a different story! This can be problematic given that the default notification method for our patrons is set to electronic, meaning they receive an e-mail at their university address when there are updates about their ILL requests. Many ILL staffmembers can probably relate to the frustration of working hard to borrow an item only to see it sit on the shelf waiting to be picked up by a patron who mysteriously never stops by. To hopefully lessen the occurrence of this and to meet our patrons where they’re at, so to speak, the
走在德州农工-圣安东尼奥大学中央学术大楼的大厅里，你会情不自禁地注意到无处不在的手机。无论是用手机说话、发短信、听音乐，还是通过社交媒体联系，手机已经成为许多人的虚拟生命线，它不仅提供了交流的手段，还提供了获取信息的门户。圣安东尼奥农工大学(a&m - san antonio)在2016年秋季迎来了第一批新生，学校被迫重新考虑了许多针对年轻一代学生的做法，因为他们似乎总是在玩手机。在此之前，农工大学圣安东尼奥分校是一所只招收转校生参加大三、大四和硕士课程的大学。因此，学生群体并不是典型的人口统计。我们的许多学生年龄较大，有自己的家庭和全职工作。在大一新生到来之前，无论是在电脑还是手机设备方面，学生对科技的适应程度也大不相同。虽然我们的许多学生都有智能手机，但有些人用的是旧型号的翻盖手机，甚至还有一些人根本没有手机。在问讯处的图书馆工作人员收到许多一般性的文字处理问题也并不罕见。随着新生的到来，a&m -圣安东尼奥大学图书馆决定是时候通过我们知道他们无法忽视的方式来接触这些学生和我们的其他赞助人:短信。农工-圣安东尼奥大学图书馆自2009年10月成立以来，随着校园的发展，图书馆的藏书也在不断增加。正因为如此，我们的馆际互借工作人员处理的借阅请求多于借阅请求。例如，在最近一个财政年度，国际图书馆的工作人员借了920件，但只借出了186件。值得一提的是，大学图书馆使用ILLiad来处理馆际互借请求，目前正在运行8.7版本。农工大学圣安东尼奥分校的教职员工和学生都可以通过馆际互借请求材料，这三个团体都有一个大学颁发的电子邮件地址。我们学校的政策是通过学校发出的电子邮件沟通公务。因此，我们已经锁定了我们的ILLiad表单，只允许用户输入他们的官方大学电子邮件地址。在检查学校电子邮件方面，教职员工通常是可靠的;然而，学生是一个不同的故事!这可能会有问题，因为我们的用户的默认通知方法被设置为电子的，这意味着当有关于他们的ILL请求的更新时，他们会在他们的大学地址收到一封电子邮件。许多ILL的员工可能都有过这样的挫败感:努力借阅一本书，却发现它坐在书架上，等待着一位神秘地从不光顾的顾客来拿。可以这么说，为了减少这种情况的发生，并满足我们的顾客的需求，公共服务经理和数字资源经理开始就在ILLiad内设置短信通知进行对话。
{"title":"Let Me Check My Messages: One Academic Library's Story of ILLiad and Text Message Notifications","authors":"Sarah Timm, P. Morris","doi":"10.1080/1072303X.2016.1268554","DOIUrl":"https://doi.org/10.1080/1072303X.2016.1268554","url":null,"abstract":"Walking through the halls of the Central Academic Building at Texas A&M–San Antonio University, you can’t help but notice the ubiquity of cell phones.Whether using them to talk, text, listen to music, or connect through social media, cell phones have become a virtual lifeline formany, providing not just ameans of communication but a gateway to information. WhenA&M–SanAntonio welcomed its first class of freshmen in the fall of 2016, the campus was forced to rethinkmany of its practices for this younger generation of students who seem to be on their cell phones constantly. Prior to that time, A&M–San Antonio was a university made up of transfer students attending junior-, senior-, and master’s-level courses only. As such, the student population was not your typical demographic. Many of our students were older with families of their own and full-time jobs. Student comfort level with technology was also very different prior to the arrival of the freshmen, both in terms of computers and cellular devices. While many of our students had smart phones, some had older model flip phones, and even still, others did not have a cell phone at all. It was also not uncommon for library staff at the information desk to receive lots of general word-processing questions. With the arrival of the freshmen, the A&M–San Antonio University Library decided it was time to reach out to these students, and our other patrons, via ameans we knew they couldn’t ignore: the text message. The A&M–San Antonio University Library has been in existence since October of 2009 and has a collection that is still growing as the campus grows. Because of this, our interlibrary loan (ILL) staff processes more borrowing requests than lending requests. For example, during the most recent fiscal year, the ILL staff borrowed 920 items but only loaned 186. It is worth mentioning that the University Library uses ILLiad to process interlibrary loan requests and is currently running version 8.7. A&M–San Antonio faculty, staff, and students can all request materials through interlibrary loan, and all three of those groups have a university-issued email address. Our university’s policy is to communicate official business through university-issued emails. As such, we have locked down our ILLiad forms to only allow users to enter their official university e-mail addresses. Faculty and staff are generally reliable when it comes to checking their university e-mail; however, students are a different story! This can be problematic given that the default notification method for our patrons is set to electronic, meaning they receive an e-mail at their university address when there are updates about their ILL requests. Many ILL staffmembers can probably relate to the frustration of working hard to borrow an item only to see it sit on the shelf waiting to be picked up by a patron who mysteriously never stops by. To hopefully lessen the occurrence of this and to meet our patrons where they’re at, so to speak, the","PeriodicalId":35376,"journal":{"name":"Journal of Interlibrary Loan, Document Delivery and Electronic Reserve","volume":null,"pages":null},"PeriodicalIF":0.0,"publicationDate":"2017-01-01","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"78107980","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Pub Date : 2017-01-01DOI: 10.1080/1072303X.2017.1305034
Shannon Pritting, W. Jones, Timothy Jackson, Michael C. Mulligan
ABSTRACT The application and IT ecosystem of academic libraries typically includes multiple systems, with crucial functions requiring using or sharing information between them. However, library systems are often not well integrated, making workflows and system interactions less than optimal for both staff and patrons. The method to integrate systems that the IDS Project took was to create a middleware platform, IDS Logic, that can connect multiple library systems and open or vendor web services to create the best resource sharing experience for staff and patrons. One specific application that is hosted within the IDS Logic middleware platform is Article Gateway, which uses resource-sharing technology and workflows to deliver fast or instant access to research material to users with little or no staff time and removes as many barriers to user access as possible. Where resource sharing has typically sought to deliver articles in one-to-two days, libraries using Article Gateway typically deliver a significantly higher percentage of articles to patrons within a few hours.
{"title":"Enhancing Resource Sharing Access Through System Integration","authors":"Shannon Pritting, W. Jones, Timothy Jackson, Michael C. Mulligan","doi":"10.1080/1072303X.2017.1305034","DOIUrl":"https://doi.org/10.1080/1072303X.2017.1305034","url":null,"abstract":"ABSTRACT The application and IT ecosystem of academic libraries typically includes multiple systems, with crucial functions requiring using or sharing information between them. However, library systems are often not well integrated, making workflows and system interactions less than optimal for both staff and patrons. The method to integrate systems that the IDS Project took was to create a middleware platform, IDS Logic, that can connect multiple library systems and open or vendor web services to create the best resource sharing experience for staff and patrons. One specific application that is hosted within the IDS Logic middleware platform is Article Gateway, which uses resource-sharing technology and workflows to deliver fast or instant access to research material to users with little or no staff time and removes as many barriers to user access as possible. Where resource sharing has typically sought to deliver articles in one-to-two days, libraries using Article Gateway typically deliver a significantly higher percentage of articles to patrons within a few hours.","PeriodicalId":35376,"journal":{"name":"Journal of Interlibrary Loan, Document Delivery and Electronic Reserve","volume":null,"pages":null},"PeriodicalIF":0.0,"publicationDate":"2017-01-01","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"76084959","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
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