首页 > 最新文献

CSN: Business (Topic)最新文献

英文 中文
An Experimental Study on Presentation Format Effect of Income Statement: Evidence from a Modified Ultimatum Bargaining Game Experiment 损益表列报格式效应的实验研究:来自修正最后通牒博弈实验的证据
Pub Date : 2010-01-09 DOI: 10.2139/ssrn.1546915
S. Taguchi
In this paper, we have considered whether accounting disclosure format would affect decision-making of investor by experiments. We have two research questions. The First question is whether decision-making of investors would be different when the source of corporate income is presented or not. The second question is whether decision-making of investors would be different when corporate income earned by operating activities or financial activities is presented. Our experiments proved the presentation format effect on income statement. The result shows that investors would see the source of income when they decide, so presentation format in financial statement is very important. The results of these experiments will change the direction of the entire study of disclosure of accounting information.
本文通过实验考察了会计披露格式是否会影响投资者的决策。我们有两个研究问题。第一个问题是,当企业收入来源被披露或未披露时,投资者的决策是否会有所不同。第二个问题是,当企业通过经营活动获得的收益与财务活动获得的收益呈现时,投资者的决策是否会有所不同。我们的实验证明了列报格式对损益表的影响。结果表明,投资者在决定收益的时候会看到收益的来源,因此财务报表的列报格式非常重要。这些实验的结果将改变整个会计信息披露研究的方向。
{"title":"An Experimental Study on Presentation Format Effect of Income Statement: Evidence from a Modified Ultimatum Bargaining Game Experiment","authors":"S. Taguchi","doi":"10.2139/ssrn.1546915","DOIUrl":"https://doi.org/10.2139/ssrn.1546915","url":null,"abstract":"In this paper, we have considered whether accounting disclosure format would affect decision-making of investor by experiments. We have two research questions. The First question is whether decision-making of investors would be different when the source of corporate income is presented or not. The second question is whether decision-making of investors would be different when corporate income earned by operating activities or financial activities is presented. Our experiments proved the presentation format effect on income statement. The result shows that investors would see the source of income when they decide, so presentation format in financial statement is very important. The results of these experiments will change the direction of the entire study of disclosure of accounting information.","PeriodicalId":365298,"journal":{"name":"CSN: Business (Topic)","volume":"66 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2010-01-09","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"121189823","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
引用次数: 1
Proactive Personality and Workplace Bullying: A Stressor and Strain Model 主动人格与职场欺凌:一个压力源和应变模型
Pub Date : 2010-01-05 DOI: 10.2139/ssrn.1584805
J. Park, R. Defrank
Using the stressor – strain model introduced by Bolger and Zuckerman (1995), we examined the importance of the proactive personality construct in determining: (a) exposure to stressors, (b) stressor reactivity, (c) coping choices, and (d) coping effectiveness in the context of workplace bullying. We found that proactive personality buffered the impact of bullying on physical strain. The results showed that both proactive personality and workplace bullying influenced the choice of coping. Proactive personality also played a role in moderating the relationship between coping strategies and strain. Additionally, coping through positive reinterpretation may be more beneficial in dealing with workplace bullying than more active strategies for both proactive and passive people.
利用Bolger和Zuckerman(1995)提出的压力源-应变模型,我们检验了主动性人格结构在决定:(a)压力源暴露、(b)压力源反应、(c)应对选择和(d)职场欺凌背景下应对有效性方面的重要性。我们发现,主动性人格缓冲了欺凌对身体压力的影响。结果表明,主动性人格和职场霸凌都对应对选择有影响。主动性人格对应对策略和压力之间的关系也有调节作用。此外,对于主动和被动的人来说,通过积极的重新解释来应对工作场所欺凌可能比更积极的策略更有益。
{"title":"Proactive Personality and Workplace Bullying: A Stressor and Strain Model","authors":"J. Park, R. Defrank","doi":"10.2139/ssrn.1584805","DOIUrl":"https://doi.org/10.2139/ssrn.1584805","url":null,"abstract":"Using the stressor – strain model introduced by Bolger and Zuckerman (1995), we examined the importance of the proactive personality construct in determining: (a) exposure to stressors, (b) stressor reactivity, (c) coping choices, and (d) coping effectiveness in the context of workplace bullying. We found that proactive personality buffered the impact of bullying on physical strain. The results showed that both proactive personality and workplace bullying influenced the choice of coping. Proactive personality also played a role in moderating the relationship between coping strategies and strain. Additionally, coping through positive reinterpretation may be more beneficial in dealing with workplace bullying than more active strategies for both proactive and passive people.","PeriodicalId":365298,"journal":{"name":"CSN: Business (Topic)","volume":"87 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2010-01-05","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"127179525","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
引用次数: 9
Determinants of Moral Judgments Regarding Budgetary Slack: An Experimental Examination of Pay Scheme and Personal Values 关于预算松弛的道德判断的决定因素:薪酬方案和个人价值观的实验检验
Pub Date : 2009-09-01 DOI: 10.2139/ssrn.1467042
Jessen L. Hobson, M. Mellon, D. Stevens
ABSTRACT: We study moral judgments regarding budgetary slack made by participants at the end of a participative budgeting experiment in which an expectation for a truthful budget was present. We find that participants who set budgets under a slack-inducing pay scheme, and therefore built relatively high levels of budgetary slack, judged significant budgetary slack to be unethical on average, whereas participants who set budgets under a truth-inducing pay scheme did not. This suggests that the slack-inducing pay scheme generated a moral frame by setting economic self-interest against common social norms such as honesty or responsibility. We also find that participants who scored high in traditional values and empathy on a pre-experiment personality questionnaire (JPI-R) were more likely to judge significant budgetary slack to be unethical. These results suggest that financial incentives play a role in determining the moral frame of the budgeting setting and that personal values play a role in determining h...
摘要:我们研究了参与者在对真实预算有期望的参与式预算实验结束时对预算松弛的道德判断。我们发现,在诱导懈怠的薪酬方案下制定预算的参与者,因此建立了相对较高的预算懈怠水平,平均而言,他们认为显著的预算懈怠是不道德的,而在诱导真相的薪酬方案下制定预算的参与者则不然。这表明,通过将经济上的自利与诚实或责任等共同的社会规范对立起来,诱导懈怠的薪酬机制产生了一种道德框架。我们还发现,在实验前人格问卷(JPI-R)中,传统价值观和同理心得分较高的参与者更有可能认为显著的预算宽松是不道德的。这些结果表明,财政激励在决定预算设置的道德框架方面起作用,而个人价值观在决定预算设置的道德框架方面起作用。
{"title":"Determinants of Moral Judgments Regarding Budgetary Slack: An Experimental Examination of Pay Scheme and Personal Values","authors":"Jessen L. Hobson, M. Mellon, D. Stevens","doi":"10.2139/ssrn.1467042","DOIUrl":"https://doi.org/10.2139/ssrn.1467042","url":null,"abstract":"ABSTRACT: We study moral judgments regarding budgetary slack made by participants at the end of a participative budgeting experiment in which an expectation for a truthful budget was present. We find that participants who set budgets under a slack-inducing pay scheme, and therefore built relatively high levels of budgetary slack, judged significant budgetary slack to be unethical on average, whereas participants who set budgets under a truth-inducing pay scheme did not. This suggests that the slack-inducing pay scheme generated a moral frame by setting economic self-interest against common social norms such as honesty or responsibility. We also find that participants who scored high in traditional values and empathy on a pre-experiment personality questionnaire (JPI-R) were more likely to judge significant budgetary slack to be unethical. These results suggest that financial incentives play a role in determining the moral frame of the budgeting setting and that personal values play a role in determining h...","PeriodicalId":365298,"journal":{"name":"CSN: Business (Topic)","volume":"46 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2009-09-01","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"117003642","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
引用次数: 103
Hybrid Strategic Groups 混合战略集团
Pub Date : 2008-03-01 DOI: 10.1002/SMJ.658
W. DeSarbo, Rajdeep Grewal
The notion of strategic groups has recently emerged as a critical perspective for uncovering firms' strategic postures/recipes and competitive market structures. Firms within strategic groups generally adopt similar strategic recipes and compete more intensely than firms across strategic groups. Building on recent research, the authors develop the concept of hybrid strategic groups, which blend the strategic recipes of more than one group, in contrast to existing conceptualizations of strategic groups, where either firms tightly follow the recipes of a strategic group (i.e., core firms) or firms loosely follow the recipes of a strategic group (i.e., secondary firms). Thus, competition among firms depends not only on the strategic group but also on the overlap of that strategic group with other strategic groups. The authors devise a combinatorial optimization-based classification procedure utilizing a bilinear model that accommodates multiple variable batteries that can estimate hybrid strategic groups. The proposed methodology is illustrated by using archival data on public banks. For this illustration, the hybrid strategic group solution outperforms ordinary cluster analyses and offers critical insights into the nature of competition among firms.
战略集团的概念最近作为揭示公司战略姿态/配方和竞争性市场结构的关键视角出现。战略集团内的公司通常采用类似的战略配方,竞争比跨战略集团的公司更激烈。在最近研究的基础上,作者提出了混合战略集团的概念,它混合了多个集团的战略配方,与现有的战略集团概念形成对比,在战略集团概念中,企业要么严格遵循战略集团的配方(即核心企业),要么松散遵循战略集团的配方(即二级企业)。因此,企业之间的竞争不仅取决于战略集团,而且取决于该战略集团与其他战略集团的重叠。作者利用双线性模型设计了一个基于组合优化的分类程序,该模型可以容纳多个变量电池,可以估计混合战略组。通过使用公共银行的档案数据来说明所提出的方法。对于这个例子,混合战略集团解决方案优于普通的聚类分析,并为企业之间竞争的本质提供了关键的见解。
{"title":"Hybrid Strategic Groups","authors":"W. DeSarbo, Rajdeep Grewal","doi":"10.1002/SMJ.658","DOIUrl":"https://doi.org/10.1002/SMJ.658","url":null,"abstract":"The notion of strategic groups has recently emerged as a critical perspective for uncovering firms' strategic postures/recipes and competitive market structures. Firms within strategic groups generally adopt similar strategic recipes and compete more intensely than firms across strategic groups. Building on recent research, the authors develop the concept of hybrid strategic groups, which blend the strategic recipes of more than one group, in contrast to existing conceptualizations of strategic groups, where either firms tightly follow the recipes of a strategic group (i.e., core firms) or firms loosely follow the recipes of a strategic group (i.e., secondary firms). Thus, competition among firms depends not only on the strategic group but also on the overlap of that strategic group with other strategic groups. The authors devise a combinatorial optimization-based classification procedure utilizing a bilinear model that accommodates multiple variable batteries that can estimate hybrid strategic groups. The proposed methodology is illustrated by using archival data on public banks. For this illustration, the hybrid strategic group solution outperforms ordinary cluster analyses and offers critical insights into the nature of competition among firms.","PeriodicalId":365298,"journal":{"name":"CSN: Business (Topic)","volume":"49 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2008-03-01","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"131069676","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
引用次数: 89
The Interaction of Senses: The Effect of Vision versus Touch on the Elongation Bias 感官的相互作用:视觉与触觉对伸长偏差的影响
Pub Date : 2006-03-01 DOI: 10.1086/500486
Aradhna Krishna
We highlight the role of interacting senses on consumer judgment. Specifically, we focus on the role of the visual and haptic (touch) senses on the elongation bias, which predicts that the taller of two equivolume objects will appear bigger. We show that sensory modality will affect the extent (and even direction) of the elongation bias—with visual cues alone and with bimodal “visual and haptic cues” (seeing and handling the objects), we obtain the elongation bias; however, with haptic cues alone (handling the objects blindfolded) and in bimodal judgments with visual load, we obtain a reversal of the elongation bias.
我们强调互动感官对消费者判断的作用。具体来说,我们关注的是视觉和触觉(触觉)感官对伸长偏差的作用,这预示着两个等量物体中较高的物体会显得更大。我们发现,感官模式会影响延伸偏差的程度(甚至方向)——单独使用视觉线索和双峰“视觉和触觉线索”(看到和处理物体),我们获得延伸偏差;然而,单独使用触觉线索(蒙住眼睛处理物体)和具有视觉负荷的双峰判断,我们获得了伸长偏差的逆转。
{"title":"The Interaction of Senses: The Effect of Vision versus Touch on the Elongation Bias","authors":"Aradhna Krishna","doi":"10.1086/500486","DOIUrl":"https://doi.org/10.1086/500486","url":null,"abstract":"We highlight the role of interacting senses on consumer judgment. Specifically, we focus on the role of the visual and haptic (touch) senses on the elongation bias, which predicts that the taller of two equivolume objects will appear bigger. We show that sensory modality will affect the extent (and even direction) of the elongation bias—with visual cues alone and with bimodal “visual and haptic cues” (seeing and handling the objects), we obtain the elongation bias; however, with haptic cues alone (handling the objects blindfolded) and in bimodal judgments with visual load, we obtain a reversal of the elongation bias.","PeriodicalId":365298,"journal":{"name":"CSN: Business (Topic)","volume":"64 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2006-03-01","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"131709852","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
引用次数: 140
Managing Stress at Workplace 管理工作压力
Pub Date : 1900-01-01 DOI: 10.1037/e329942004-001
CMA(Dr.) Ashok Panigrahi
Stress is generally indicated as a deviation from normal functioning of body and mind. Stress can approach in an organization due to many reasons such as control over work, managerial style of manager etc. Stress in limited quantity is beneficial to organization and employee as well. It helps to achieve personal as well as goals of organization. But stress in excess quantity can cause harmful effects on the body, mind and psychology of employees. Stress can be measured by using psychological methods involving use of questionnaires. Physical measurement involve measuring of various physical constants of body such as blood pressure. Physiological measures include measurements of various hormonal levels etc. And the measures to relieve this stress include sports, music, dancing, hobbies etc. Excessive stress can be reduced by help of professional counselors. But the stress at workplace is an important issue must be dealt with to achieve progress. Day by day challenges for human is increasing in many different fields as if progress in turn creates new problems. Slowly the nature of working has been changed and still these changes are in progress. Because of these changes, number of illnesses has been increased, morality and human aspects are faded and new problems are occurred every day, so that we are facing job stress which called “illness of the century”. As a measure to minimize stress, delegating some work, share burden with colleagues, leave and time off work with family and love ones, as well as reducing work overtime ranked highest as strategies for stress management. Findings of a number of studies on this aspect says that stress has a great impact on the professionals and thereby affects the level of productivity. Thus it is recommended that professionals should exhibit self-control and good self-esteem; engage in continuous professional development on skills for better organization, integration of work within specified project constraints and delegation of assignment, authority and breaking work into manageable parts so as to be able to cope with stress.
压力通常表现为身体和精神功能的偏离。压力可以在组织中产生,原因有很多,比如对工作的控制,管理者的管理风格等。有限的压力对组织和员工都是有益的。它有助于实现个人和组织的目标。但是过多的压力会对员工的身体、思想和心理造成有害的影响。压力可以通过使用心理学方法来测量,包括使用问卷。物理测量包括测量身体的各种物理常数,如血压。生理测量包括各种激素水平的测量等。缓解这种压力的措施包括运动、音乐、舞蹈、爱好等。过度的压力可以在专业咨询师的帮助下减轻。但是工作场所的压力是一个必须解决的重要问题,才能取得进步。人类在许多不同领域面临的挑战日益增加,似乎进步反过来又产生了新的问题。工作的性质慢慢地发生了变化,这些变化仍在进行中。由于这些变化,疾病的数量增加了,道德和人性方面褪色了,每天都有新的问题发生,所以我们正面临着被称为“世纪之病”的工作压力。作为减轻压力的一项措施,下放一些工作、与同事分担负担、与家人和爱人一起休假、减少加班时间等是压力管理策略中排名最高的。在这方面的一些研究结果表明,压力对专业人士有很大的影响,从而影响生产力水平。因此,我们建议专业人士应该表现出自我控制和良好的自尊;从事持续的专业发展技能,以更好地组织,在特定的项目约束下整合工作,委派任务,权力和将工作分解为可管理的部分,以便能够应对压力。
{"title":"Managing Stress at Workplace","authors":"CMA(Dr.) Ashok Panigrahi","doi":"10.1037/e329942004-001","DOIUrl":"https://doi.org/10.1037/e329942004-001","url":null,"abstract":"Stress is generally indicated as a deviation from normal functioning of body and mind. Stress can approach in an organization due to many reasons such as control over work, managerial style of manager etc. Stress in limited quantity is beneficial to organization and employee as well. It helps to achieve personal as well as goals of organization. But stress in excess quantity can cause harmful effects on the body, mind and psychology of employees. Stress can be measured by using psychological methods involving use of questionnaires. Physical measurement involve measuring of various physical constants of body such as blood pressure. Physiological measures include measurements of various hormonal levels etc. And the measures to relieve this stress include sports, music, dancing, hobbies etc. Excessive stress can be reduced by help of professional counselors. But the stress at workplace is an important issue must be dealt with to achieve progress. Day by day challenges for human is increasing in many different fields as if progress in turn creates new problems. Slowly the nature of working has been changed and still these changes are in progress. Because of these changes, number of illnesses has been increased, morality and human aspects are faded and new problems are occurred every day, so that we are facing job stress which called “illness of the century”. As a measure to minimize stress, delegating some work, share burden with colleagues, leave and time off work with family and love ones, as well as reducing work overtime ranked highest as strategies for stress management. Findings of a number of studies on this aspect says that stress has a great impact on the professionals and thereby affects the level of productivity. Thus it is recommended that professionals should exhibit self-control and good self-esteem; engage in continuous professional development on skills for better organization, integration of work within specified project constraints and delegation of assignment, authority and breaking work into manageable parts so as to be able to cope with stress.","PeriodicalId":365298,"journal":{"name":"CSN: Business (Topic)","volume":"26 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"1900-01-01","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"127167537","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
引用次数: 2
On the Measurement of Perceived Service Quality: A Conjoint Analysis Approach 感知服务质量的测量:一种联合分析方法
Pub Date : 1900-01-01 DOI: 10.4135/9781452229102.n9
W. DeSarbo, Lenard Huff, Marcelo M. Rolandelli, Jungwhan Choi
Parasuraman. Zeithaml, and Berry (1988) have proposed the use of a 22-item SERVQUAL instrument for the measurement of perceived service quality. Since their important work, several authors have criticized the use of this instrument in applied settings suggesting that the number and type of dimensions may vary by service category, that there are problems in attempting to use the same wording, across different service categories and in dealing with services that provide multiple service functions (e.g., hospitals), that the analysis of difference scores between perceptions and expectations raises questions about the psycho­metric properties of such a scale, and that the SERVQUAL instrument confounds the measurement of service satisfaction with service quality. We present an alternative measurement scheme for the measurement of perceived service quality, based on conjoint analysis, that can be easily modified to any service category by expectancy confirmation/disconfirmation response. The advantages of the proposed procedure are, first, that we measure true perceptions, as opposed to perceptions confounded with expectations and satisfaction; second, that the number, type, and operationalization of the specific dimensions (vis-a-vis the wording) are completely flexible according to the specific usage scenario; third, that estimation can be performed in an efficient manner utilizing orthogonal designs and simple OLS; and last, that the proposed model can lead to interesting quality optimization models as welt as models"that explore segmentation. The proposed methodology is illustrated with service quality perceptions of banks and dental offices. We conclude by discussing directions for future research.
Parasuraman。Zeithaml和Berry(1988)提出使用22项SERVQUAL工具来测量感知服务质量。自其重要工作以来,几位作者对在实际环境中使用这一工具提出了批评,认为维度的数量和类型可能因服务类别而异,在不同服务类别中试图使用相同的措辞以及在处理提供多种服务功能的服务(例如医院)时存在问题。对感知和期望之间的差异得分的分析提出了关于这种量表的心理测量属性的问题,SERVQUAL工具混淆了服务满意度和服务质量的测量。我们提出了一种基于联合分析的测量感知服务质量的替代测量方案,该方案可以很容易地通过期望确认/不确认响应修改为任何服务类别。所建议的程序的优点是,首先,我们测量真实的感知,而不是与期望和满意度混淆的感知;第二,特定维度的数量、类型和可操作性(相对于措辞)根据特定的使用场景是完全灵活的;第三,可以利用正交设计和简单的OLS以有效的方式进行估计;最后,提出的模型可以产生有趣的质量优化模型以及探索分割的模型。提出的方法以银行和牙科诊所的服务质量观念为例。最后讨论了今后的研究方向。
{"title":"On the Measurement of Perceived Service Quality: A Conjoint Analysis Approach","authors":"W. DeSarbo, Lenard Huff, Marcelo M. Rolandelli, Jungwhan Choi","doi":"10.4135/9781452229102.n9","DOIUrl":"https://doi.org/10.4135/9781452229102.n9","url":null,"abstract":"Parasuraman. Zeithaml, and Berry (1988) have proposed the use of a 22-item SERVQUAL instrument for the measurement of perceived service quality. Since their important work, several authors have criticized the use of this instrument in applied settings suggesting that the number and type of dimensions may vary by service category, that there are problems in attempting to use the same wording, across different service categories and in dealing with services that provide multiple service functions (e.g., hospitals), that the analysis of difference scores between perceptions and expectations raises questions about the psycho­metric properties of such a scale, and that the SERVQUAL instrument confounds the measurement of service satisfaction with service quality. We present an alternative measurement scheme for the measurement of perceived service quality, based on conjoint analysis, that can be easily modified to any service category by expectancy confirmation/disconfirmation response. The advantages of the proposed procedure are, first, that we measure true perceptions, as opposed to perceptions confounded with expectations and satisfaction; second, that the number, type, and operationalization of the specific dimensions (vis-a-vis the wording) are completely flexible according to the specific usage scenario; third, that estimation can be performed in an efficient manner utilizing orthogonal designs and simple OLS; and last, that the proposed model can lead to interesting quality optimization models as welt as models\"that explore segmentation. The proposed methodology is illustrated with service quality perceptions of banks and dental offices. We conclude by discussing directions for future research.","PeriodicalId":365298,"journal":{"name":"CSN: Business (Topic)","volume":"53 6 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"1900-01-01","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"117314090","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
引用次数: 91
The Nature and Extent of Post-Reward Crowding-Out: The ‘Effort-Balancing’ Account 奖励后挤出的性质和范围:“努力平衡”的解释
Pub Date : 1900-01-01 DOI: 10.2139/ssrn.2733335
Indranil Goswami, Oleg Urminsky
Although incentives can be a powerful motivator of behavior, research on intrinsic motivation has suggested that rewards can crowd-out task interest, reducing engagement when rewards end. This research has resulted in widespread skepticism among practitioners and academics alike about using incentives in interventions. However, recent field studies examining the long-term effects of temporary incentives have not found such effects. We propose a new Effort-Balancing account, which suggests that post-reward crowding-out often represents the need for a ‘break’ after investing effort, rather than a change in interpretation of the task or beliefs about own preferences. As a result, post-reward crowding-out is relatively momentary and consistent with longer-term neutral or positive spillover effects of temporary incentives. We test a series of novel predictions, including that momentary crowding-out will be reduced when efforts are more balanced by rewards (e.g., higher reward magnitude or a less effortful activity) or when people are given a break. The implications of momentary crowding-out for long-term behavior and design of incentive programs are discussed.
虽然激励可以成为行为的强大激励因素,但对内在动机的研究表明,奖励可以挤出任务兴趣,在奖励结束时降低参与度。这项研究引起了从业人员和学者对在干预中使用激励措施的广泛怀疑。然而,最近对临时激励的长期影响进行的实地研究并没有发现这种影响。我们提出了一个新的努力平衡理论,该理论认为,奖励后挤出通常代表了在投入努力后需要“休息”,而不是对任务的解释或对自己偏好的信念的改变。因此,奖励后的挤出是相对短暂的,与临时激励的长期中性或积极溢出效应是一致的。我们测试了一系列新颖的预测,包括当努力与奖励更加平衡时(例如,更高的奖励幅度或不那么费力的活动),或者当人们得到休息时,瞬间挤出现象将会减少。讨论了短期挤出对长期行为和激励方案设计的影响。
{"title":"The Nature and Extent of Post-Reward Crowding-Out: The ‘Effort-Balancing’ Account","authors":"Indranil Goswami, Oleg Urminsky","doi":"10.2139/ssrn.2733335","DOIUrl":"https://doi.org/10.2139/ssrn.2733335","url":null,"abstract":"Although incentives can be a powerful motivator of behavior, research on intrinsic motivation has suggested that rewards can crowd-out task interest, reducing engagement when rewards end. This research has resulted in widespread skepticism among practitioners and academics alike about using incentives in interventions. However, recent field studies examining the long-term effects of temporary incentives have not found such effects. We propose a new Effort-Balancing account, which suggests that post-reward crowding-out often represents the need for a ‘break’ after investing effort, rather than a change in interpretation of the task or beliefs about own preferences. As a result, post-reward crowding-out is relatively momentary and consistent with longer-term neutral or positive spillover effects of temporary incentives. We test a series of novel predictions, including that momentary crowding-out will be reduced when efforts are more balanced by rewards (e.g., higher reward magnitude or a less effortful activity) or when people are given a break. The implications of momentary crowding-out for long-term behavior and design of incentive programs are discussed.","PeriodicalId":365298,"journal":{"name":"CSN: Business (Topic)","volume":"28 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"1900-01-01","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"121804983","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
引用次数: 1
期刊
CSN: Business (Topic)
全部 Acc. Chem. Res. ACS Applied Bio Materials ACS Appl. Electron. Mater. ACS Appl. Energy Mater. ACS Appl. Mater. Interfaces ACS Appl. Nano Mater. ACS Appl. Polym. Mater. ACS BIOMATER-SCI ENG ACS Catal. ACS Cent. Sci. ACS Chem. Biol. ACS Chemical Health & Safety ACS Chem. Neurosci. ACS Comb. Sci. ACS Earth Space Chem. ACS Energy Lett. ACS Infect. Dis. ACS Macro Lett. ACS Mater. Lett. ACS Med. Chem. Lett. ACS Nano ACS Omega ACS Photonics ACS Sens. ACS Sustainable Chem. Eng. ACS Synth. Biol. Anal. Chem. BIOCHEMISTRY-US Bioconjugate Chem. BIOMACROMOLECULES Chem. Res. Toxicol. Chem. Rev. Chem. Mater. CRYST GROWTH DES ENERG FUEL Environ. Sci. Technol. Environ. Sci. Technol. Lett. Eur. J. Inorg. Chem. IND ENG CHEM RES Inorg. Chem. J. Agric. Food. Chem. J. Chem. Eng. Data J. Chem. Educ. J. Chem. Inf. Model. J. Chem. Theory Comput. J. Med. Chem. J. Nat. Prod. J PROTEOME RES J. Am. Chem. Soc. LANGMUIR MACROMOLECULES Mol. Pharmaceutics Nano Lett. Org. Lett. ORG PROCESS RES DEV ORGANOMETALLICS J. Org. Chem. J. Phys. Chem. J. Phys. Chem. A J. Phys. Chem. B J. Phys. Chem. C J. Phys. Chem. Lett. Analyst Anal. Methods Biomater. Sci. Catal. Sci. Technol. Chem. Commun. Chem. Soc. Rev. CHEM EDUC RES PRACT CRYSTENGCOMM Dalton Trans. Energy Environ. Sci. ENVIRON SCI-NANO ENVIRON SCI-PROC IMP ENVIRON SCI-WAT RES Faraday Discuss. Food Funct. Green Chem. Inorg. Chem. Front. Integr. Biol. J. Anal. At. Spectrom. J. Mater. Chem. A J. Mater. Chem. B J. Mater. Chem. C Lab Chip Mater. Chem. Front. Mater. Horiz. MEDCHEMCOMM Metallomics Mol. Biosyst. Mol. Syst. Des. Eng. Nanoscale Nanoscale Horiz. Nat. Prod. Rep. New J. Chem. Org. Biomol. Chem. Org. Chem. Front. PHOTOCH PHOTOBIO SCI PCCP Polym. Chem.
×
引用
GB/T 7714-2015
复制
MLA
复制
APA
复制
导出至
BibTeX EndNote RefMan NoteFirst NoteExpress
×
0
微信
客服QQ
Book学术公众号 扫码关注我们
反馈
×
意见反馈
请填写您的意见或建议
请填写您的手机或邮箱
×
提示
您的信息不完整,为了账户安全,请先补充。
现在去补充
×
提示
您因"违规操作"
具体请查看互助需知
我知道了
×
提示
现在去查看 取消
×
提示
确定
Book学术官方微信
Book学术文献互助
Book学术文献互助群
群 号:481959085
Book学术
文献互助 智能选刊 最新文献 互助须知 联系我们:info@booksci.cn
Book学术提供免费学术资源搜索服务,方便国内外学者检索中英文文献。致力于提供最便捷和优质的服务体验。
Copyright © 2023 Book学术 All rights reserved.
ghs 京公网安备 11010802042870号 京ICP备2023020795号-1