Pub Date : 2005-06-13DOI: 10.1109/ICSSSM.2005.1499471
S. Sander
As an ever growing distribution channel for services, the Internet is becoming a potential competitive advantage for providers of services. While success can give access to a large number of online shoppers, the amount of service failures are extensive. Finding the key to provide service excellence on the Internet can make the difference between success and failure to the provider. This article maps the determinants of attitude towards online providers. It distinguishes three kinds of service provider characteristics: "usefulness", "ease of use" and "enjoyment", and how they affect consumer's attitude towards the provider. One of the contributions to the technology acceptance model by Davis et al (1989), is the introduction of consumers' cognitive processing as a moderating variable, and the use of "consumer characteristics" and "online shopping experience" as determinants for "cognitive processing".
{"title":"Why consumer characteristics have an impact on attitude","authors":"S. Sander","doi":"10.1109/ICSSSM.2005.1499471","DOIUrl":"https://doi.org/10.1109/ICSSSM.2005.1499471","url":null,"abstract":"As an ever growing distribution channel for services, the Internet is becoming a potential competitive advantage for providers of services. While success can give access to a large number of online shoppers, the amount of service failures are extensive. Finding the key to provide service excellence on the Internet can make the difference between success and failure to the provider. This article maps the determinants of attitude towards online providers. It distinguishes three kinds of service provider characteristics: \"usefulness\", \"ease of use\" and \"enjoyment\", and how they affect consumer's attitude towards the provider. One of the contributions to the technology acceptance model by Davis et al (1989), is the introduction of consumers' cognitive processing as a moderating variable, and the use of \"consumer characteristics\" and \"online shopping experience\" as determinants for \"cognitive processing\".","PeriodicalId":389467,"journal":{"name":"Proceedings of ICSSSM '05. 2005 International Conference on Services Systems and Services Management, 2005.","volume":"25 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2005-06-13","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"132135556","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Pub Date : 2005-06-13DOI: 10.1109/ICSSSM.2005.1500213
C.C. Wong, P. L. Hiew
Mobile entertainment is a newly emerging and rapid developing segment. Waning ARPU pushes Malaysian telcos to search for other sources of income. Value-added mobile data services were expected to foster industry growth. The youth are the most fertile groups for absorbing and incorporating the changes in mobile communications development. This research intends to look at the drivers and barriers for the adoption of mobile entertainment services in Malaysia. The factors observed in this study include perceived benefit; concerns pertaining to pricing, product and technological standardization, privacy and security; as well as influences from peers and community. An analysis of a Malaysian survey of 384 respondents between 18 to 25 years reveals that there is a statistically significant difference between both genders in issue pertaining to product and technological standardization. There are also statistically significant differences in perceived benefit and pricing issue between prepaid and post-paid subscribers. Moreover, the results show that subscribers placed greater importance on perceived benefit of mobile entertainment services compared to other factors. Results of the survey also uncover that there are strong positive correlations between all the factors, with pricing issue-perceived benefit showing the strongest relationship. This paper aims to provide an extensive study on the drivers and barriers that could be used to derive architecture for entertainment service provision to serve as a guide for telcos to outline suitable approaches in order to encourage mass market adoption of mobile entertainment services in Malaysia.
{"title":"Drivers and barriers of mobile entertainment: empirical study from a Malaysian survey","authors":"C.C. Wong, P. L. Hiew","doi":"10.1109/ICSSSM.2005.1500213","DOIUrl":"https://doi.org/10.1109/ICSSSM.2005.1500213","url":null,"abstract":"Mobile entertainment is a newly emerging and rapid developing segment. Waning ARPU pushes Malaysian telcos to search for other sources of income. Value-added mobile data services were expected to foster industry growth. The youth are the most fertile groups for absorbing and incorporating the changes in mobile communications development. This research intends to look at the drivers and barriers for the adoption of mobile entertainment services in Malaysia. The factors observed in this study include perceived benefit; concerns pertaining to pricing, product and technological standardization, privacy and security; as well as influences from peers and community. An analysis of a Malaysian survey of 384 respondents between 18 to 25 years reveals that there is a statistically significant difference between both genders in issue pertaining to product and technological standardization. There are also statistically significant differences in perceived benefit and pricing issue between prepaid and post-paid subscribers. Moreover, the results show that subscribers placed greater importance on perceived benefit of mobile entertainment services compared to other factors. Results of the survey also uncover that there are strong positive correlations between all the factors, with pricing issue-perceived benefit showing the strongest relationship. This paper aims to provide an extensive study on the drivers and barriers that could be used to derive architecture for entertainment service provision to serve as a guide for telcos to outline suitable approaches in order to encourage mass market adoption of mobile entertainment services in Malaysia.","PeriodicalId":389467,"journal":{"name":"Proceedings of ICSSSM '05. 2005 International Conference on Services Systems and Services Management, 2005.","volume":"17 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2005-06-13","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"132257599","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Pub Date : 2005-06-13DOI: 10.1109/ICSSSM.2005.1499541
Weihong Li, Lifang Peng
Every business or government agency needs to track information regarding their finances, their employees, and the items or assets they own and manage. Software applications that track this type of information are called enterprise resource planning (ERP) systems. Managing these assets in an integrated application allows an organization to have a consistent view across the entire enterprise. This enterprise-wide view allows ERP systems to go beyond the traditional transaction-based accounting systems maintained at the organization level and deliver fully integrated financial and human capital management based on industry-derived best practices across organizations. In response to the pressures of global competition, enterprises today are forging ahead with the mission of integrating information systems across corporate boundaries to unite customers, suppliers and any other business partners with which they interact. And in the mean time, with the development of the society, more and more people have to go many places because the job makes them and working at home also becomes more and more popular. Those people who are not at the place of their company also want to continue their work in other places even at home. The old style ERP system is in C/S model and cannot satisfy with the needs. So it is very necessary to upgrade the ERP system. This paper will go to figure out the application of the Web service in the upgrading of ERP system. In this paper, we focus on that how to upgrade or renew a C/S ERP system to an ERP system with B/S model and the application of Web service. We use the J2EE architecture and XML technology to provide Web service and upgrade/renew the former ERP system. UML tools play a very important role in the upgrading procedure. We use UML to analysis and design the B/S ERP system, which based on the C/S version. We use JSP to act as the view of the system because of its flexibility. In the Web service, the XML is necessary. So the XML technology is also used. In the end of the paper, we will figure out how these technologies to be used through a concrete example.
{"title":"Upgrade ERP from C/S to B/S based on Web service","authors":"Weihong Li, Lifang Peng","doi":"10.1109/ICSSSM.2005.1499541","DOIUrl":"https://doi.org/10.1109/ICSSSM.2005.1499541","url":null,"abstract":"Every business or government agency needs to track information regarding their finances, their employees, and the items or assets they own and manage. Software applications that track this type of information are called enterprise resource planning (ERP) systems. Managing these assets in an integrated application allows an organization to have a consistent view across the entire enterprise. This enterprise-wide view allows ERP systems to go beyond the traditional transaction-based accounting systems maintained at the organization level and deliver fully integrated financial and human capital management based on industry-derived best practices across organizations. In response to the pressures of global competition, enterprises today are forging ahead with the mission of integrating information systems across corporate boundaries to unite customers, suppliers and any other business partners with which they interact. And in the mean time, with the development of the society, more and more people have to go many places because the job makes them and working at home also becomes more and more popular. Those people who are not at the place of their company also want to continue their work in other places even at home. The old style ERP system is in C/S model and cannot satisfy with the needs. So it is very necessary to upgrade the ERP system. This paper will go to figure out the application of the Web service in the upgrading of ERP system. In this paper, we focus on that how to upgrade or renew a C/S ERP system to an ERP system with B/S model and the application of Web service. We use the J2EE architecture and XML technology to provide Web service and upgrade/renew the former ERP system. UML tools play a very important role in the upgrading procedure. We use UML to analysis and design the B/S ERP system, which based on the C/S version. We use JSP to act as the view of the system because of its flexibility. In the Web service, the XML is necessary. So the XML technology is also used. In the end of the paper, we will figure out how these technologies to be used through a concrete example.","PeriodicalId":389467,"journal":{"name":"Proceedings of ICSSSM '05. 2005 International Conference on Services Systems and Services Management, 2005.","volume":"1 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2005-06-13","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"130816025","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Pub Date : 2005-06-13DOI: 10.1109/ICSSSM.2005.1500176
Xingbin Bian, Qingxin Zhu
Moments can uniquely describe an image. Moment invariants with stability to geometric transformation can be used as features to recognize images despite geometric transformations. However, moment invariants lose stability when gray-levels are adjusted. Usually image processing may cause adjusting of gray-level, which limits application of moment invariants. This paper analyses the relation between invariant moments and gray-level adjustment, and concludes that gray-level histogram equalization can enhance the stability of invariant moments effectively. The conclusion is well proved by experiments.
{"title":"Analysis of moment invariant's stability to gray-level adjustment","authors":"Xingbin Bian, Qingxin Zhu","doi":"10.1109/ICSSSM.2005.1500176","DOIUrl":"https://doi.org/10.1109/ICSSSM.2005.1500176","url":null,"abstract":"Moments can uniquely describe an image. Moment invariants with stability to geometric transformation can be used as features to recognize images despite geometric transformations. However, moment invariants lose stability when gray-levels are adjusted. Usually image processing may cause adjusting of gray-level, which limits application of moment invariants. This paper analyses the relation between invariant moments and gray-level adjustment, and concludes that gray-level histogram equalization can enhance the stability of invariant moments effectively. The conclusion is well proved by experiments.","PeriodicalId":389467,"journal":{"name":"Proceedings of ICSSSM '05. 2005 International Conference on Services Systems and Services Management, 2005.","volume":"2 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2005-06-13","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"130260966","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Pub Date : 2005-06-13DOI: 10.1109/ICSSSM.2005.1500239
Jianghao Luo
This paper established an evaluation model based on cost-benefit analysis. It incorporates two transport modes, viz. the private car and public transportation. A concept of critical service price is presented to evaluating the relationship between transport service supply and demand. For the inhabitants in the urban fringe, the critical service price is the maximum price they can afford. And from viewpoints of the transport service suppliers, the concept is the minimum price at a certain traffic volume. By analyzing a real case, the inconsistency during the urban fringe development is proved. Finally, briefly discussed is how the relative stakeholders, including the inhabitants in urban fringe, the transport services suppliers, the land developers and local authority, might act to solve this problem.
{"title":"Evaluating the relationship between transport service supply and urban fringe development","authors":"Jianghao Luo","doi":"10.1109/ICSSSM.2005.1500239","DOIUrl":"https://doi.org/10.1109/ICSSSM.2005.1500239","url":null,"abstract":"This paper established an evaluation model based on cost-benefit analysis. It incorporates two transport modes, viz. the private car and public transportation. A concept of critical service price is presented to evaluating the relationship between transport service supply and demand. For the inhabitants in the urban fringe, the critical service price is the maximum price they can afford. And from viewpoints of the transport service suppliers, the concept is the minimum price at a certain traffic volume. By analyzing a real case, the inconsistency during the urban fringe development is proved. Finally, briefly discussed is how the relative stakeholders, including the inhabitants in urban fringe, the transport services suppliers, the land developers and local authority, might act to solve this problem.","PeriodicalId":389467,"journal":{"name":"Proceedings of ICSSSM '05. 2005 International Conference on Services Systems and Services Management, 2005.","volume":"18 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2005-06-13","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"127880391","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Pub Date : 2005-06-13DOI: 10.1109/ICSSSM.2005.1499559
Li Li, Hong Chen, Jinfa Wang, Q. Xu
Military supply chain management is a brand-new subject. In a series of theoretical questions needing to be answered, it is one of the key problems how to realize the synchronization and coordination of the nodes in military supply chain. To integrate military supply chain is a feasible way to solve this problem. This paper thinks that military supply chain integration can be considered from three respects, the vertical integration, the horizontal integration and the information integration. The goal, content and research approaches of these three kinds of integration are discussed in this paper separately.
{"title":"Military supply chain integration","authors":"Li Li, Hong Chen, Jinfa Wang, Q. Xu","doi":"10.1109/ICSSSM.2005.1499559","DOIUrl":"https://doi.org/10.1109/ICSSSM.2005.1499559","url":null,"abstract":"Military supply chain management is a brand-new subject. In a series of theoretical questions needing to be answered, it is one of the key problems how to realize the synchronization and coordination of the nodes in military supply chain. To integrate military supply chain is a feasible way to solve this problem. This paper thinks that military supply chain integration can be considered from three respects, the vertical integration, the horizontal integration and the information integration. The goal, content and research approaches of these three kinds of integration are discussed in this paper separately.","PeriodicalId":389467,"journal":{"name":"Proceedings of ICSSSM '05. 2005 International Conference on Services Systems and Services Management, 2005.","volume":"1 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2005-06-13","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"125450836","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Pub Date : 2005-06-13DOI: 10.1109/ICSSSM.2005.1499503
Yuehua Guo, Xiangxue Wang
The literature of product development chain is reviewed and the problem of design object decomposition in product develop chain is put forward. Based on that, the algorithm of design object decomposition (DODA) is presented and discussed in detail. Finally, a simple illustration of DODA system is described. This research provides the basis for further work in the important area of product development chain.
{"title":"Research on algorithm of design object decomposition in product develop chain","authors":"Yuehua Guo, Xiangxue Wang","doi":"10.1109/ICSSSM.2005.1499503","DOIUrl":"https://doi.org/10.1109/ICSSSM.2005.1499503","url":null,"abstract":"The literature of product development chain is reviewed and the problem of design object decomposition in product develop chain is put forward. Based on that, the algorithm of design object decomposition (DODA) is presented and discussed in detail. Finally, a simple illustration of DODA system is described. This research provides the basis for further work in the important area of product development chain.","PeriodicalId":389467,"journal":{"name":"Proceedings of ICSSSM '05. 2005 International Conference on Services Systems and Services Management, 2005.","volume":"1 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2005-06-13","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"126049979","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Pub Date : 2005-06-13DOI: 10.1109/ICSSSM.2005.1499443
J. Doong, C.-S.D. Wei, Jui-Jung Huang
This paper proposes to establish a simple Web-based service performance tool that simulates selected normal and abnormal operations of an SIP powered network. Based on this tool, a variety of multimedia service traffic is supported. The tool is used to analyze the service performance of respective network elements in a simulated SIP environment, where traffic of different service types and management procedures is generated under different network configurations and scenario setups. The analytical study supports one service types initially: VoIP (voice over Internet protocol), and is extended to study other service types such as voice-band data call and fax. The user can input the desired service types, traffic volumes and distributions, and configure the service proceeding scenario interactively through the friendly input format from any client. The service performance study under this simulated network is especially useful to the service providers who are currently offering Internet-based services or have been planning new services aggressively. Service impacts due to resource bottleneck are noticed by active operators so improvement or enhancement can be implemented in time before problems start developing. The operation of service network can be simulated under a controlled circumstance so new services can be introduced with the required support capacity specified to reflect the quality level the service network can offer.
本文提出建立一个简单的基于web的服务性能工具来模拟SIP供电网络的正常和异常操作。基于该工具，支持多种多媒体业务流量。该工具用于在模拟的SIP环境中分析各网元的业务性能，在SIP环境中，在不同的网络配置和场景设置下产生不同业务类型和管理流程的流量。本分析研究首先支持VoIP (voice over Internet protocol)一种业务类型，然后扩展到语音波段数据呼叫、传真等其他业务类型。用户可以从任何客户机输入所需的业务类型、流量和分布，并通过友好的输入格式交互式地配置业务处理场景。该模拟网络下的服务性能研究对目前正在提供基于internet的服务或正在积极规划新服务的服务提供商特别有用。主动作业者注意到由于资源瓶颈造成的服务影响，因此可以在问题开始发展之前及时实施改进或增强措施。可以在受控环境下模拟服务网络的运行，从而引入新的服务，并规定所需的支持能力，以反映服务网络所能提供的质量水平。
{"title":"Service performance analysis on SIP powered multimedia networks","authors":"J. Doong, C.-S.D. Wei, Jui-Jung Huang","doi":"10.1109/ICSSSM.2005.1499443","DOIUrl":"https://doi.org/10.1109/ICSSSM.2005.1499443","url":null,"abstract":"This paper proposes to establish a simple Web-based service performance tool that simulates selected normal and abnormal operations of an SIP powered network. Based on this tool, a variety of multimedia service traffic is supported. The tool is used to analyze the service performance of respective network elements in a simulated SIP environment, where traffic of different service types and management procedures is generated under different network configurations and scenario setups. The analytical study supports one service types initially: VoIP (voice over Internet protocol), and is extended to study other service types such as voice-band data call and fax. The user can input the desired service types, traffic volumes and distributions, and configure the service proceeding scenario interactively through the friendly input format from any client. The service performance study under this simulated network is especially useful to the service providers who are currently offering Internet-based services or have been planning new services aggressively. Service impacts due to resource bottleneck are noticed by active operators so improvement or enhancement can be implemented in time before problems start developing. The operation of service network can be simulated under a controlled circumstance so new services can be introduced with the required support capacity specified to reflect the quality level the service network can offer.","PeriodicalId":389467,"journal":{"name":"Proceedings of ICSSSM '05. 2005 International Conference on Services Systems and Services Management, 2005.","volume":"32 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2005-06-13","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"121098374","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Pub Date : 2005-06-13DOI: 10.1109/ICSSSM.2005.1500177
Bin He, Yan Qiu, Xiao-yin Chen
Based on extension logic, this paper discusses the conduction rules of conduction transformations that occur in decision-making of service management. Thirteen conduction rules about conduction transformations are proposed. And the calculation of conduction effect of service tactics is studied as well.
{"title":"Conduction rules of conduction transformation in decision-making of service management","authors":"Bin He, Yan Qiu, Xiao-yin Chen","doi":"10.1109/ICSSSM.2005.1500177","DOIUrl":"https://doi.org/10.1109/ICSSSM.2005.1500177","url":null,"abstract":"Based on extension logic, this paper discusses the conduction rules of conduction transformations that occur in decision-making of service management. Thirteen conduction rules about conduction transformations are proposed. And the calculation of conduction effect of service tactics is studied as well.","PeriodicalId":389467,"journal":{"name":"Proceedings of ICSSSM '05. 2005 International Conference on Services Systems and Services Management, 2005.","volume":"3 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2005-06-13","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"121152488","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Pub Date : 2005-06-13DOI: 10.1109/ICSSSM.2005.1499497
Qilan Zhao, Huiping Ding, Hongzhi Liu
On the basis of analyzing the characteristics of mass customization, this paper discusses the challenges of logistics service for MC, and put forward the principles of logistics service process re-engineering for MC. Then, the method is presented that identifies the importance of logistics service process re-engineering and together with structured the model of logistics service process re-engineering. This paper also analyzes technologies to support the logistics service process re-engineering for MC based on the integrated platform of application technology through the supply chain.
{"title":"Logistics service process re-engineering for mass customization","authors":"Qilan Zhao, Huiping Ding, Hongzhi Liu","doi":"10.1109/ICSSSM.2005.1499497","DOIUrl":"https://doi.org/10.1109/ICSSSM.2005.1499497","url":null,"abstract":"On the basis of analyzing the characteristics of mass customization, this paper discusses the challenges of logistics service for MC, and put forward the principles of logistics service process re-engineering for MC. Then, the method is presented that identifies the importance of logistics service process re-engineering and together with structured the model of logistics service process re-engineering. This paper also analyzes technologies to support the logistics service process re-engineering for MC based on the integrated platform of application technology through the supply chain.","PeriodicalId":389467,"journal":{"name":"Proceedings of ICSSSM '05. 2005 International Conference on Services Systems and Services Management, 2005.","volume":"25 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2005-06-13","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"124900897","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
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