Pub Date : 2005-06-13DOI: 10.1109/ICSSSM.2005.1500143
Jinshi Zhao
In complex adaptive system perspective, supply chain system planning is a kind of CAS planning. This paper provides multi-agents simulation method for supply chain system planning. Then it provides a model to plan the supply chain system with CAS theory. Finally it gives a simulation process using swarm software
{"title":"Supply chain system planning in complex adaptive system perspective","authors":"Jinshi Zhao","doi":"10.1109/ICSSSM.2005.1500143","DOIUrl":"https://doi.org/10.1109/ICSSSM.2005.1500143","url":null,"abstract":"In complex adaptive system perspective, supply chain system planning is a kind of CAS planning. This paper provides multi-agents simulation method for supply chain system planning. Then it provides a model to plan the supply chain system with CAS theory. Finally it gives a simulation process using swarm software","PeriodicalId":389467,"journal":{"name":"Proceedings of ICSSSM '05. 2005 International Conference on Services Systems and Services Management, 2005.","volume":"23 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2005-06-13","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"130722902","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Pub Date : 2005-06-13DOI: 10.1109/ICSSSM.2005.1499452
Yonggui Wang, H. Lo, Zuoming Wu, Xiaoling Lu
In today's customer-centered era, relationship management is becoming increasingly important, and more firms have transferred their attention from tangible assets towards a new strategic asset-customer asset. Accordingly, relationship benefits have become the focus given that parties in a relationship must benefit for it to continue in the long run. This paper is to identify the key dimension of relationship benefits and examine, by using a disaggregated approach, how they may exert differentiated driving forces on customer asset of a firm. Furthermore, it explores when each dimension of relationship benefits will become even more important by taking a contingent perspective.
{"title":"How relationship benefits drive customer asset of a firm: a theoretical framework and empirical investigation","authors":"Yonggui Wang, H. Lo, Zuoming Wu, Xiaoling Lu","doi":"10.1109/ICSSSM.2005.1499452","DOIUrl":"https://doi.org/10.1109/ICSSSM.2005.1499452","url":null,"abstract":"In today's customer-centered era, relationship management is becoming increasingly important, and more firms have transferred their attention from tangible assets towards a new strategic asset-customer asset. Accordingly, relationship benefits have become the focus given that parties in a relationship must benefit for it to continue in the long run. This paper is to identify the key dimension of relationship benefits and examine, by using a disaggregated approach, how they may exert differentiated driving forces on customer asset of a firm. Furthermore, it explores when each dimension of relationship benefits will become even more important by taking a contingent perspective.","PeriodicalId":389467,"journal":{"name":"Proceedings of ICSSSM '05. 2005 International Conference on Services Systems and Services Management, 2005.","volume":"55 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2005-06-13","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"133207352","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Pub Date : 2005-06-13DOI: 10.1109/ICSSSM.2005.1499451
Z. Song, Yonggui Wang, Bin Yu, Zhengtang Zhang
The basic idea of customer relationship management (CRM) has been embraced and the potential benefits of relationship marketing based upon individual characteristics are generally accepted. This paper is designed to investigate how customer relationship as a strategically important asset creates value together with other resources and develop a useful managerial tool to inspect their strategy performance.
{"title":"How customer relationship creates value: the role of its consistency with firm strategies","authors":"Z. Song, Yonggui Wang, Bin Yu, Zhengtang Zhang","doi":"10.1109/ICSSSM.2005.1499451","DOIUrl":"https://doi.org/10.1109/ICSSSM.2005.1499451","url":null,"abstract":"The basic idea of customer relationship management (CRM) has been embraced and the potential benefits of relationship marketing based upon individual characteristics are generally accepted. This paper is designed to investigate how customer relationship as a strategically important asset creates value together with other resources and develop a useful managerial tool to inspect their strategy performance.","PeriodicalId":389467,"journal":{"name":"Proceedings of ICSSSM '05. 2005 International Conference on Services Systems and Services Management, 2005.","volume":"339 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2005-06-13","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"115907339","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Pub Date : 2005-06-13DOI: 10.1109/ICSSSM.2005.1500153
Haigang Li
The information economy puts a premium on high quality actionable information - exactly what business intelligence (BI) tools like data warehousing, data mining, and OLAP can provide to the retailers. A close look at the different retail organizational functions suggests that BI can play a crucial role in almost every function. It can give new and often surprising insights about customer behavior; thereby helping the retailers meet their ever-changing needs and desires. On the supply side, BI can help retailers identify their best vendors and determine what separates them from not so good vendors. It can give retailers better understanding of inventory' and its movement and also help improve storefront operations through better category management Through a host of analyses and reports, BI can also improve retailers' internal organizational support functions like finance and human resource management.
{"title":"Applications of data warehousing and data mining in the retail industry","authors":"Haigang Li","doi":"10.1109/ICSSSM.2005.1500153","DOIUrl":"https://doi.org/10.1109/ICSSSM.2005.1500153","url":null,"abstract":"The information economy puts a premium on high quality actionable information - exactly what business intelligence (BI) tools like data warehousing, data mining, and OLAP can provide to the retailers. A close look at the different retail organizational functions suggests that BI can play a crucial role in almost every function. It can give new and often surprising insights about customer behavior; thereby helping the retailers meet their ever-changing needs and desires. On the supply side, BI can help retailers identify their best vendors and determine what separates them from not so good vendors. It can give retailers better understanding of inventory' and its movement and also help improve storefront operations through better category management Through a host of analyses and reports, BI can also improve retailers' internal organizational support functions like finance and human resource management.","PeriodicalId":389467,"journal":{"name":"Proceedings of ICSSSM '05. 2005 International Conference on Services Systems and Services Management, 2005.","volume":"87 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2005-06-13","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"124166370","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Pub Date : 2005-06-13DOI: 10.1109/ICSSSM.2005.1500242
F. Zhan, Yongmei Lu, A. Giordano, E. Hanford
While we have seen the wide use of other information technologies in health services and management, the use of geographic information technologies in health related services has been limited so far. Given that location-related data play important roles in many health related services, it is anticipated that geographic information technologies have a lot to offer in helping improve health related services, management, and research. As an example, the authors report the development of a geographic information system (GIS) for Texas-Mexico border disease surveillance and environmental health research. This presentation covers three important aspects in the development of the GIS: (1) the specification of uses and users of the GIS and the associated data, products, and functions; (2) a preliminary design of the data types and formats in the GIS; and (3) a prototype of a GIS-based spatial search tool that can be used to support environmental epidemiology research. In some disease monitoring and environmental epidemiology studies, it is often necessary to perform spatial search to determine the distances between environmental hazardous sites and the locations of cases and controls when distance is used as measure of exposure. The GIS can be used to interactively and automatically determine the distance between any possible pair of environmental hazardous sites and cases/controls. Preliminary results suggest that the prototype GIS is indeed a powerful tool for spatial search when distance is used as a measure of exposure in environmental health research. The reported system should be useful to researchers facing similar situations in disease monitoring and environmental health research.
{"title":"Geographic information system (GIS) as a tool for disease surveillance and environmental health research","authors":"F. Zhan, Yongmei Lu, A. Giordano, E. Hanford","doi":"10.1109/ICSSSM.2005.1500242","DOIUrl":"https://doi.org/10.1109/ICSSSM.2005.1500242","url":null,"abstract":"While we have seen the wide use of other information technologies in health services and management, the use of geographic information technologies in health related services has been limited so far. Given that location-related data play important roles in many health related services, it is anticipated that geographic information technologies have a lot to offer in helping improve health related services, management, and research. As an example, the authors report the development of a geographic information system (GIS) for Texas-Mexico border disease surveillance and environmental health research. This presentation covers three important aspects in the development of the GIS: (1) the specification of uses and users of the GIS and the associated data, products, and functions; (2) a preliminary design of the data types and formats in the GIS; and (3) a prototype of a GIS-based spatial search tool that can be used to support environmental epidemiology research. In some disease monitoring and environmental epidemiology studies, it is often necessary to perform spatial search to determine the distances between environmental hazardous sites and the locations of cases and controls when distance is used as measure of exposure. The GIS can be used to interactively and automatically determine the distance between any possible pair of environmental hazardous sites and cases/controls. Preliminary results suggest that the prototype GIS is indeed a powerful tool for spatial search when distance is used as a measure of exposure in environmental health research. The reported system should be useful to researchers facing similar situations in disease monitoring and environmental health research.","PeriodicalId":389467,"journal":{"name":"Proceedings of ICSSSM '05. 2005 International Conference on Services Systems and Services Management, 2005.","volume":"2 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2005-06-13","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"124395768","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Pub Date : 2005-06-13DOI: 10.1109/ICSSSM.2005.1499485
Yanxia Zhang, Jia-zhen Huo
Distribution centers (DCs) location is very important for the customer service for a corporation. DCs are infrastructure of logistics systems, DCs number and location will influence inventory and transportation so to influence the customer service level. The selection of DCs location requires careful attention to the inherent trade-off among inventory costs, transportation cost, and service level. Customer service was analyzed, from transportation and inventory aspects, and a DCs location model was presented. In the end a case study was given.
{"title":"Customer service and distribution center location","authors":"Yanxia Zhang, Jia-zhen Huo","doi":"10.1109/ICSSSM.2005.1499485","DOIUrl":"https://doi.org/10.1109/ICSSSM.2005.1499485","url":null,"abstract":"Distribution centers (DCs) location is very important for the customer service for a corporation. DCs are infrastructure of logistics systems, DCs number and location will influence inventory and transportation so to influence the customer service level. The selection of DCs location requires careful attention to the inherent trade-off among inventory costs, transportation cost, and service level. Customer service was analyzed, from transportation and inventory aspects, and a DCs location model was presented. In the end a case study was given.","PeriodicalId":389467,"journal":{"name":"Proceedings of ICSSSM '05. 2005 International Conference on Services Systems and Services Management, 2005.","volume":"9 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2005-06-13","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"114719273","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Pub Date : 2005-06-13DOI: 10.1109/ICSSSM.2005.1500133
Ruwen Qin, D. Nembhard
This paper proposes using cross training to create efficient server portfolios for multi-class service systems which usually use specialized access channels and servers for different types of service. Such a system is seen to satisfy customers with the high service quality, but it isn't robust enough to the volatile demand coming from each channel. Workforce flexibility, which can be obtained by cross training, provides the possibility of centralizing demands from all channels and thus increases system responsiveness. However, cross training may decrease system efficiency, in the sense that it lowers servers' average skill level. It is desirable for service systems to satisfy responsiveness and efficiency simultaneously. Therefore, we seek a reasonable tradeoff betweens these two criteria. In this paper, cross training decisions are supported by multi-criteria optimization models, and thus efficient server portfolios can be generated if servers are cross trained in this way.
{"title":"Cross training for efficient and flexible service system portfolios","authors":"Ruwen Qin, D. Nembhard","doi":"10.1109/ICSSSM.2005.1500133","DOIUrl":"https://doi.org/10.1109/ICSSSM.2005.1500133","url":null,"abstract":"This paper proposes using cross training to create efficient server portfolios for multi-class service systems which usually use specialized access channels and servers for different types of service. Such a system is seen to satisfy customers with the high service quality, but it isn't robust enough to the volatile demand coming from each channel. Workforce flexibility, which can be obtained by cross training, provides the possibility of centralizing demands from all channels and thus increases system responsiveness. However, cross training may decrease system efficiency, in the sense that it lowers servers' average skill level. It is desirable for service systems to satisfy responsiveness and efficiency simultaneously. Therefore, we seek a reasonable tradeoff betweens these two criteria. In this paper, cross training decisions are supported by multi-criteria optimization models, and thus efficient server portfolios can be generated if servers are cross trained in this way.","PeriodicalId":389467,"journal":{"name":"Proceedings of ICSSSM '05. 2005 International Conference on Services Systems and Services Management, 2005.","volume":"24 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2005-06-13","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"116299282","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Pub Date : 2005-06-13DOI: 10.1109/ICSSSM.2005.1500188
Jie Yan, T. Kobayashi, Y. Nakamori
With the development of Internet, researchers can easily obtain a great quantity of data and information, but sorting through that data and information to find new research topics, to support knowledge management and knowledge creation, is not a trivial problem. So, how researchers can utilize the vast amount of available data and information to make decisions regarding their future research is an extremely important research field. Who provides such service and how to provide such service for researchers in a university setting are the problem addressing in this research. As we all know, in industry, they manage technology as a strategy to make more benefit and provide more service called MOT. After comparison between management of technology in industry and scientific research (SR) in university, we get a conclusion that the purpose, the object, the result are different between management of technology in industry and scientific research in university, but the process is very similar. In this research, we used a process method of MOT called roadmapping to build a roadmapping system as a decision making process for supporting scientific research in a university setting. The contribution of this research is to provide the service to researchers in university supporting them to find new research topics from a great quantity of data and information.
{"title":"Study on a roadmapping system as a decision making process for supporting scientific research","authors":"Jie Yan, T. Kobayashi, Y. Nakamori","doi":"10.1109/ICSSSM.2005.1500188","DOIUrl":"https://doi.org/10.1109/ICSSSM.2005.1500188","url":null,"abstract":"With the development of Internet, researchers can easily obtain a great quantity of data and information, but sorting through that data and information to find new research topics, to support knowledge management and knowledge creation, is not a trivial problem. So, how researchers can utilize the vast amount of available data and information to make decisions regarding their future research is an extremely important research field. Who provides such service and how to provide such service for researchers in a university setting are the problem addressing in this research. As we all know, in industry, they manage technology as a strategy to make more benefit and provide more service called MOT. After comparison between management of technology in industry and scientific research (SR) in university, we get a conclusion that the purpose, the object, the result are different between management of technology in industry and scientific research in university, but the process is very similar. In this research, we used a process method of MOT called roadmapping to build a roadmapping system as a decision making process for supporting scientific research in a university setting. The contribution of this research is to provide the service to researchers in university supporting them to find new research topics from a great quantity of data and information.","PeriodicalId":389467,"journal":{"name":"Proceedings of ICSSSM '05. 2005 International Conference on Services Systems and Services Management, 2005.","volume":"150 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2005-06-13","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"116356974","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Pub Date : 2005-06-13DOI: 10.1109/ICSSSM.2005.1500243
Honghai Chen, Cheng Huang, Zhong-yi Chen
Based on the demand function, this paper analyzes the relationship among the government, society and individual health expenditures and the income of the government, society and individual, using the co-integration theory. It is found that there exists unique long-run relationship among the government, society and individual health expenditures and the income of the government, society and individual in the model over the sample period. It is also found that health care is a kind of necessity to the government and society. Income elasticity of demand of government is near to 1 and larger than the societies'. Health care is a kind of luxury to the individual. The result shows that we can not conclude that disburse of government in health care decreases during the period. It is rational of the decrease of the scale of society health care expenditure to the total health care expenditure and the increase of the scale of the individual health care expenditure to the total health care expenditure.
{"title":"Government, society and individual effects on health care expenditure","authors":"Honghai Chen, Cheng Huang, Zhong-yi Chen","doi":"10.1109/ICSSSM.2005.1500243","DOIUrl":"https://doi.org/10.1109/ICSSSM.2005.1500243","url":null,"abstract":"Based on the demand function, this paper analyzes the relationship among the government, society and individual health expenditures and the income of the government, society and individual, using the co-integration theory. It is found that there exists unique long-run relationship among the government, society and individual health expenditures and the income of the government, society and individual in the model over the sample period. It is also found that health care is a kind of necessity to the government and society. Income elasticity of demand of government is near to 1 and larger than the societies'. Health care is a kind of luxury to the individual. The result shows that we can not conclude that disburse of government in health care decreases during the period. It is rational of the decrease of the scale of society health care expenditure to the total health care expenditure and the increase of the scale of the individual health care expenditure to the total health care expenditure.","PeriodicalId":389467,"journal":{"name":"Proceedings of ICSSSM '05. 2005 International Conference on Services Systems and Services Management, 2005.","volume":"114 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2005-06-13","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"116416368","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Pub Date : 2005-06-13DOI: 10.1109/ICSSSM.2005.1500179
Lihua Zhao, M. Uncles, G. Gregory, Hongwei Lu, A. Mann
Service network expansion and rationalization is a major aspect of business planning in large multi-site organizations. In this paper an approach is presented to provide decision-support for managers engaged in network expansion and rationalization. The approach rests on the analysis of spatial data. Particular attention is drawn to the value of geographical information systems (GIS). An application is described, based on the experiences of dealer x who had the task of managing six existing service centers in Melbourne, Australia, and which was considering a number of options for the location of new centers. The application demonstrates that spatial analysis, supported by GIS technology, has the capacity to assist decision-makers when planning their service networks.
{"title":"GIS and spatial information in business decision support: the case of automobile service network planning","authors":"Lihua Zhao, M. Uncles, G. Gregory, Hongwei Lu, A. Mann","doi":"10.1109/ICSSSM.2005.1500179","DOIUrl":"https://doi.org/10.1109/ICSSSM.2005.1500179","url":null,"abstract":"Service network expansion and rationalization is a major aspect of business planning in large multi-site organizations. In this paper an approach is presented to provide decision-support for managers engaged in network expansion and rationalization. The approach rests on the analysis of spatial data. Particular attention is drawn to the value of geographical information systems (GIS). An application is described, based on the experiences of dealer x who had the task of managing six existing service centers in Melbourne, Australia, and which was considering a number of options for the location of new centers. The application demonstrates that spatial analysis, supported by GIS technology, has the capacity to assist decision-makers when planning their service networks.","PeriodicalId":389467,"journal":{"name":"Proceedings of ICSSSM '05. 2005 International Conference on Services Systems and Services Management, 2005.","volume":"26 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2005-06-13","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"123915427","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
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