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Helping women intrapreneurial leaders flourish: appreciating emotional labor 帮助女性内部创业领导者蓬勃发展:欣赏情绪劳动
Pub Date : 2020-06-29 DOI: 10.1108/dlo-02-2020-0049
Reena Biju, A. Pathak
PurposeFaced with dynamic and challenging environments, organizations today expect all their leaders, including their women leaders, to be highly intrapreneurial. However, intrapreneurship is traditionally perceived to be a masculine activity. In order to appear intrapreneurial, women leaders consciously behave like men and suppress their feminine characteristics. This results in “emotional labor” that causes undue stress, emotional exhaustion, and burnout. Organizations can help intrapreneurial women leaders succeed by a combination of gender-related sensitization, focused training, setting up sharing and communication platforms, encouraging self-support groups and providing formal and informal mentorship to their women employees.Design/methodology/approachWe carried out qualitative research which involved 31 in depth semi-structured in-person interviews (including 11 repeat interviews) with 20 women leaders from seven large organizations from the Indian IT industry. The interviewees had 15 years of average work experience, were in the 35-50 years age group, and held senior management functional or project management responsibilities. The interviews were typically 60 minutes each. The researcher took detailed notes, and subsequently, manually carried out multiple levels and multiple rounds of coding (initially open-coding followed by focused coding) to identify and abstract the themes and categories.FindingsOur study identified that women leaders who are expected to behave as intrapreneurs, face “emotional labor” which results in stress, emotional exhaustion and burnout. To help women leaders succeed, a well-defined set of organizational interventions including gender sensitization, training, sharing & communication platforms, self-support groups, and formal and informal mentoring are useful.Research limitations/implicationsTo increase the generalizability of our study beyond the Indian cultural context and beyond the IT industry, future researchers may carry out both qualitative and larger sample quantitative studies in other countries, and draw upon data from multiple industries. The issues arising out of emotional labor of women intrapreneurial leaders are likely to be present in a wide range of industries and cultural contexts. However, there may be nuanced contextual differences that need further exploration. Future research can build on our findings and explore moderators, contingencies, and boundary conditions that affect the suitability of organizational interventions that we have suggested.Practical implicationsEmotional well-being of women intrapreneurial leaders would help them take innovative organizational initiatives, and make the organization strategically agile. To help women leaders be intrapreneurial, organizations need many interventions and need to provide the required supporting infrastructure.Social implicationsWays to resolve gender-related issues in workplaces are suggested.Originality/valueOur s
面对充满活力和挑战的环境,今天的组织期望他们所有的领导者,包括他们的女性领导者,都具有高度的内部创业精神。然而,内部创业传统上被认为是一种男性活动。为了表现出内在创业精神,女性领导者会有意识地表现得像男性一样,压抑自己的女性特征。这会导致“情绪劳动”,导致过度的压力、情绪疲惫和倦怠。组织可以通过以下方式帮助内部创业的女性领导者取得成功:与性别相关的敏感性、重点培训、建立分享和沟通平台、鼓励自我支持小组以及为女性员工提供正式和非正式的指导。设计/方法/方法我们进行了定性研究,其中包括31次深度半结构化面对面访谈(包括11次重复访谈),访谈对象是来自印度IT行业7家大型组织的20位女性领导者。受访者平均有15年的工作经验,年龄在35-50岁之间,担任高级管理职能或项目管理职责。每次采访通常为60分钟。研究者做了详细的笔记,随后,手工进行了多层次、多轮的编码(最初是开放编码,然后是集中编码),以识别和抽象主题和类别。一项研究发现,那些被期望表现得像内部企业家的女性领导者面临着“情绪劳动”,这会导致压力、情绪衰竭和倦怠。为了帮助女性领导者取得成功,一套明确的组织干预措施是有用的,包括性别敏感、培训、分享和沟通平台、自我支持小组以及正式和非正式的指导。为了提高我们的研究在印度文化背景和IT行业之外的普遍性,未来的研究人员可能会在其他国家进行定性和更大样本的定量研究,并利用来自多个行业的数据。女性企业内部领导者的情绪劳动引起的问题可能存在于广泛的行业和文化背景中。然而,可能存在细微的上下文差异,需要进一步探索。未来的研究可以以我们的发现为基础,探索影响我们所建议的组织干预适宜性的调节因子、偶然性和边界条件。实践启示:女性企业家内部领导者的情感幸福感有助于她们采取创新的组织举措,并使组织具有战略敏捷性。为了帮助女性领导人成为企业家,组织需要许多干预措施,并需要提供所需的支持基础设施。本文提出了解决工作场所性别问题的方法。原创性/价值我们的研究是有价值的,因为它同时考虑了内部创业和领导团队的性别多样性这两个战略组织目标。本文为组织提供了帮助女性内部创业领导者取得成功的有用处方。这将帮助面临动态外部环境的组织变得创新和战略敏捷。
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引用次数: 1
Scaling workforce development: using MOOCs to reduce costs and narrow the skills gap 规模化劳动力发展:利用mooc降低成本,缩小技能差距
Pub Date : 2020-06-04 DOI: 10.1108/dlo-11-2019-0258
J. Rosendale, LeAnn Wilkie
PurposeThe purpose of this article is to examine both benefits and managers’ perceptions of open, online educational courses, as compared to more traditional means of employee training and development both to better engage workforce personnel as well as a cost reduction tool.Design/methodology/approachUsing empirical survey data along with supporting background literature, the authors use a qualitative and practical approach to recommend best practices in the OD and training field.FindingsAntiquated in-house training and development programs are costly and may not meet the needs of the 21st century workforce. Managers must be open to online, free-sourced training options as a way to reduce T&D budgets and attract and retain top talent.Originality/valueWhile MOOCs continue to receive academic attention, this article is novel insofar as it analyzes the value of non-traditional educational options mainly from the organizational and management perspective. By surveying hiring managers and offering specific implementation steps, the depth of field in this body of literature is rightfully expanded.
与更传统的员工培训和发展方式相比,本文的目的是研究开放在线教育课程的好处和管理者的看法,以更好地吸引劳动力人员以及降低成本的工具。设计/方法/方法使用实证调查数据以及支持背景文献,作者使用定性和实用的方法来推荐OD和培训领域的最佳实践。发现不合格的内部培训和发展项目成本高昂,可能无法满足21世纪劳动力的需求。管理者必须对在线、免费的培训选择持开放态度,以此作为减少培训与发展预算、吸引和留住顶尖人才的一种方式。虽然mooc一直受到学术界的关注,但本文主要从组织和管理的角度来分析非传统教育选择的价值,这是一篇新颖的文章。通过调查招聘经理并提供具体的实施步骤,本文献的深度得到了合理的扩展。
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引用次数: 3
Change-efficacy: the glue that connects organizational change with employees’ actions 变革效能:将组织变革与员工行动联系起来的粘合剂
Pub Date : 2020-05-29 DOI: 10.1108/dlo-02-2020-0033
Sunil Budhiraja
PurposeThe article presents and discusses the concept of employee change-efficacy as an outcome of a series of interactions between employees and their respective line managers.Design/methodology/approachThe article draws from the extant literature on change-efficacy and builds a procedural framework for achieving change-efficacy based upon the author’s independent viewpoint.FindingsMost organizations are struggling with change resistance and they are investing in employee readiness to change without following a practical topology. The article prescribes a sequence of steps and a practical guide which integrates the efforts of line managers with employees to strengthen employees’ change-efficacy.Research implicationsThe article contributes to the scarce literature on change-efficacy and indicates a framework which can be tested empirically by researchers.Originality/valueThe author introduces change-efficacy as the most important investment for employee readiness for change and suggests how organizations should channelize their change management efforts to successfully implement change.
本文提出并讨论了员工变革效能的概念,认为这是员工与其各自的直线经理之间一系列互动的结果。设计/方法/途径本文借鉴了现有的关于变革效能的文献,并基于作者的独立观点构建了一个实现变革效能的程序框架。大多数组织都在与变革阻力作斗争,他们在没有遵循实际拓扑的情况下投资于员工对变革的准备。本文规定了一系列步骤和实践指南,将直线管理者和员工的努力结合起来,加强员工的变革效能。研究意义本文对研究变革效能的文献匮乏做出了贡献,并提出了一个可供研究者实证检验的框架。原创性/价值作者将变革效能作为员工对变革准备的最重要的投资,并建议组织应该如何引导他们的变革管理努力来成功地实施变革。
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引用次数: 5
Custom management development program architecture: in pursuit of critical mass for impact 自定义管理开发程序架构:追求影响的临界质量
Pub Date : 2020-05-23 DOI: 10.1108/dlo-01-2020-0025
Mark E. Haskins, George R. Shaffer
PurposeThis article highlights two potentially overlooked and undervalued features of custom management development program architecture that can facilitate and further the positive impact of program participants upon their return to work.Design/methodology/approachThe insights presented are based on having worked with a number of large, custom management development program clients and seeking to foster greater, better, and a longer lasting impact accruing to the program sponsor when the program participants returned to work.FindingsTwo program design features are highlighted and discussed: (1) tiered critical mass participant throughput and (2) program transportability. A real-world based example is provided to depict these two program design aspects.Practical implicationsThe two program design ideas presented are easily understood and immediately actionable for anyone engaged in responding to a custom management development program opportunity with an eye towards enhancing the impact for a sponsoring client.Originality/valueOrganizational sponsors of custom management development programs are interested in their program providers enhancing returning program participants’ ability to impact their work teams, departments, and business units with their program learnings. This article is unique in identifying and describing two potentially overlooked program design considerations that can aid in that pursuit.
本文强调了定制管理开发项目架构的两个可能被忽视和低估的特征,这些特征可以促进和进一步促进项目参与者重返工作岗位的积极影响。设计/方法论/方法本文提出的见解是基于与许多大型定制管理开发项目客户的合作,并寻求在项目参与者重返工作岗位时为项目发起人带来更大、更好、更持久的影响。重点讨论了两个程序设计特征:(1)分层临界质量参与者吞吐量和(2)程序可移植性。给出了一个基于现实世界的例子来描述这两个方面的程序设计。实际意义本文提出的两种方案设计思想很容易理解,并且对于任何参与响应定制管理开发方案机会并着眼于提高对赞助客户的影响的人来说都是可立即执行的。独创性/价值定制管理开发项目的组织赞助者对他们的项目提供者感兴趣,他们希望项目提供者能够增强项目参与者的能力,使他们能够通过项目学习来影响他们的工作团队、部门和业务单位。本文的独特之处在于确定和描述了两个可能被忽视的程序设计考虑因素,它们有助于实现这一目标。
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引用次数: 0
Could self-centrism rust the glitter of meaningful work? Exploring the darker sides of the construct 自我中心主义会让有意义的工作失去光彩吗?探索建筑的阴暗面
Pub Date : 2020-05-23 DOI: 10.1108/dlo-03-2020-0060
Subhra Pattnaik, L. K. Jena
PurposeThe paper explores if individuals experiencing deeply meaningful work turn self-centric and therein they negatively affect people around them. It also discusses ways to attenuate this darker effect of meaningful work.Design/methodology/approachSemi-structured interviews were conducted with supervisors, peers, subordinates, and family of 24 executives in the Indian Aeronautical Manufacturing Sector who scored high on the Meaningful Work scale in another empirical study carried out by the authors in early 2019.FindingsIndividuals experiencing deeply Meaningful Work get self-centric, at times, where nothing beyond work appeals to them. This negatively affects their camaraderie at work and family ties.Originality/valueThe paper adds to the scarce literature on the darker side of Meaningful Work by exploring its effect on breeding self-centrism using an Indian sample.
目的:本论文探讨了个人在经历有意义的工作时是否会变得以自我为中心,从而对周围的人产生负面影响。它还讨论了如何减轻有意义的工作带来的负面影响。设计/方法/方法对印度航空制造业的主管、同事、下属和24名高管的家庭进行了半结构化访谈,这些高管在作者于2019年初进行的另一项实证研究中在有意义的工作量表上得分很高。那些经历过有意义的工作的人有时会变得以自我为中心,除了工作之外没有什么能吸引他们。这对他们的工作和家庭关系产生了负面影响。原创性/价值本文通过使用印度样本探索其对培养自我中心主义的影响,为有意义工作的阴暗面提供了稀缺的文献。
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引用次数: 1
Techniques that facilitate knowledge hiding: perspectives of ethical dilemmas from both sides of the coin 促进知识隐藏的技术:从硬币的两面看道德困境
Pub Date : 2020-05-15 DOI: 10.1108/dlo-11-2019-0263
A. Issac, Rupashree Baral
PurposeThis paper examines the ethical dilemmas of a multi-dimensional contributor and end-user in the world of knowledge management by underscoring the different techniques of knowledge hiding observed in practice.Design/methodology/approachWe categorize the ethical issues into identity, ownership, privacy, and reputation. We also analyze the different knowledge hiding techniques organizations can use to provide privacy to their contributors.FindingsTo help organizations better understand how to implement knowledge hiding, we present a new typology: the Heptagon Model.Originality/valueThis manuscript provides a practice-oriented overview of the key knowledge hiding techniques. This overview provides the reader with an introduction to techniques used in an emerging and vital construct.
本文通过强调在实践中观察到的不同知识隐藏技术,研究了知识管理世界中多维贡献者和最终用户的道德困境。设计/方法/方法我们将道德问题分为身份、所有权、隐私和声誉。我们还分析了组织可以使用的不同知识隐藏技术来为其贡献者提供隐私。为了帮助组织更好地理解如何实现知识隐藏,我们提出了一种新的类型:七角形模型。原创性/价值这篇手稿提供了一个以实践为导向的关键知识隐藏技术概述。这个概述向读者介绍了在一个新兴的和重要的结构中使用的技术。
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引用次数: 1
Start with why: and answer with motivating language 从为什么开始,用激励的语言回答
Pub Date : 2020-03-31 DOI: 10.1108/dlo-12-2019-0281
W. Holmes
PurposeThe purpose of this conceptual paper is to increase the leadership and organizational effectiveness concepts presented by Simon Sinek in his 2009 book “Start with Why” by connecting them to Motivating Language Theory and presenting the integrated framework within a double-loop organizational and developmental learning model.Design/methodology/approachThe approach of this conceptual paper is to link Sinek’s concepts WHY/HOW/WHAT with Motivating Language Theory’s constructs Meaning-Making Language/Empathetic Language/Direction-Giving Language to support deeper implementation as well as maximize implementation of WHY/HOW/WHAT through implementation of the higher-level variable Motivating Language. Additionally, this conceptual paper expands upon Sinek’s discussion of process and outcomes through the illustration of a double-loop organizational learning and development model that highlights data-driven decision-making, working from the inside-out organizational processes, and the connection between outcomes and reflection to improve organizational work.FindingsThe findings of this conceptual paper are motivating language theory can enhance and extend Sinek’s organizational and leadership assertions, and the creation of a double-loop organizational learning and development model provides greater clarity and insight to Sinek’s initial concepts presented in Start with Why. These findings provide practitioners greater tools and resources for implementation in the field as well as continue to provide scholars with an ongoing thread of connections and applications of Motivating Language Theory.Originality/valueThe originality of this conceptual paper builds off Sinek’s assertion that communication is vital to leaders and organizations by giving it context and specificity in the form of a well-established leadership and organizational communication theory.
这篇概念性论文的目的是通过将西蒙·斯涅克在2009年出版的《从为什么开始》一书中提出的领导力和组织效率概念与激励语言理论联系起来,并在双环组织和发展学习模型中提出综合框架,从而增加这些概念。设计/方法/方法本概念性论文的方法是将Sinek的WHY/HOW/WHAT概念与激励语言理论的意义制造语言/移情语言/定向语言结构联系起来,以支持更深层次的实施,并通过实施更高层次的变量激励语言来最大限度地实施WHY/HOW/WHAT。此外,这篇概念性的论文扩展了Sinek对过程和结果的讨论,通过一个双循环组织学习和发展模型的说明,强调数据驱动的决策,从内部到外部的组织过程,以及结果和反思之间的联系,以改善组织工作。这篇概念性论文的发现是激励语言理论可以增强和扩展Sinek的组织和领导断言,双循环组织学习和发展模型的创建为Sinek在《从为什么开始》中提出的最初概念提供了更清晰和更深刻的见解。这些发现为从业者在该领域的实施提供了更多的工具和资源,并继续为学者提供了一个持续的联系和应用激励语言理论的线索。原创性/价值这篇概念性论文的原创性建立在斯涅克的论断之上,即沟通对领导者和组织至关重要,它以一种成熟的领导力和组织沟通理论的形式给出了背景和具体内容。
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引用次数: 2
Mentoring is essential but not sufficient: sponsor women for leadership roles 指导是必要的,但还不够:支持女性担任领导角色
Pub Date : 2020-03-27 DOI: 10.1108/dlo-05-2019-0100
Swati Singh, Sita Vanka
PurposeThe purpose of the article is to highlight the importance of sponsorship in the career advancement of women and how it can also promote diversity in leadership.Design/methodology/approachThe paper uses the PwC’s Breakthrough program illustration to demonstrate how the potential of sponsorship can be leveraged to enhance diversity.FindingsResearch in leadership, diversity, and inclusion indicates that the leadership gender gap is a major challenge faced by organizations. Most of the organizations employ mentorship as a strategy for women’s career development. However, it is difficult to assess the measurable impact of this on the careers of women and how it could help in improving diversity in leadership roles. The findings suggest that sponsorship, which is an action-oriented strategy can complement mentoring and bring desired results.Originality/valueThe paper analyses the role of mentoring and sponsorship in the career development of women. The paper also highlights the differences between mentorship and sponsorship. Furthermore, it demonstrates the importance of sponsorship in promoting diversity with the help of PwC’s illustration.
这篇文章的目的是强调赞助在女性职业发展中的重要性,以及它如何促进领导力的多样性。设计/方法/方法本文使用普华永道的突破计划说明如何利用赞助的潜力来增强多样性。对领导力、多样性和包容性的研究表明,领导力性别差距是组织面临的主要挑战。大多数组织将指导作为妇女职业发展的一项战略。然而,很难评估这对妇女职业生涯的可衡量影响,以及它如何有助于改善领导角色的多样性。研究结果表明,赞助作为一种以行动为导向的策略,可以补充指导并取得预期的效果。本文分析了师徒关系和赞助关系在女性职业发展中的作用。本文还强调了师徒关系和赞助关系的区别。此外,它还通过普华永道的插图证明了赞助在促进多样性方面的重要性。
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引用次数: 2
Letting go: – the art of arts 放手:-艺术中的艺术
Pub Date : 2020-03-27 DOI: 10.1108/dlo-09-2019-0221
J. Marques
PurposeThe purpose of this paper is to provide an alternative way of perceiving the constant state of flux in today’s workplaces, and help encourage managers as well as non-managerial employees, who find themselves in transitional situations, to perceive these as a natural progression of life.Design/methodology/approachThis is a reflective paper based on observations and experiences with Buddhist psychological techniques leading to enhanced personal awareness and how these can enhance the quality of life at work.FindingsWorkforce shifts could be perceived as abhorrent, and require mourning and psychological guidance, but they can also be seen as elements of the natural process of arising and passing, thus the impermanence, of everything. When considered that way, letting go gets elevated from a challenge into a well-mastered art.Practical implicationsThis paper aims to provide food for thought to those who are members of the workforce, and regularly struggle with the shifts in personnel compilations based on changing needs.Social implicationsThe paper strives to instill deeper awareness within those who are part of the work environment, to achieve greater wakefulness, resulting in better understanding, acceptance, and inner-calm.Originality/valueThe invitation for a paradigm shift in this paper is not a traditional one in Western thinking, but may be a very helpful one, as we continue to experience accelerated paces of change in work circumstances.
本文的目的是提供另一种方式来感知当今工作场所不断变化的状态,并帮助鼓励处于过渡状态的管理人员和非管理员工将这些视为生活的自然发展。设计/方法/方法这是一篇基于佛教心理学技巧的观察和经验的反思论文,这些技巧可以提高个人意识,以及这些技巧如何提高工作中的生活质量。劳动力的变化可能被认为是令人憎恶的,需要哀悼和心理指导,但它们也可以被视为自然过程中产生和消失的元素,因此,一切都是无常的。如果这样考虑的话,放手就会从一种挑战提升为一门精通的艺术。实际意义本文旨在为那些作为劳动力成员的人提供思考的食物,并根据不断变化的需求经常与人事编制的变化作斗争。社会意义本文努力在工作环境的一部分中灌输更深层次的意识,以实现更大的觉醒,从而更好地理解,接受和内心平静。原创性/价值在这篇文章中,范式转变的邀请并不是西方思维的传统,但可能是一个非常有用的邀请,因为我们在工作环境中不断经历加速变化的步伐。
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引用次数: 0
What are your “odds-of-success”? Reflecting on the role of adaptive leadership in Leicester City’s (2015/16) English Football Premier League Title win 你的“成功几率”是多少?反思适应性领导在莱斯特城(2015/16)英超冠军中所起的作用
Pub Date : 2020-02-22 DOI: 10.1108/dlo-09-2019-0227
A. Coleman
PurposeThis article utilizes the concept of adaptive leadership to explore how Leicester City, a small, provincial football club, defied odds of 5000-1 to became only the sixth winners of the English Premier League. It examines two research questions: 1. can adaptive leadership be used to explain how the club developed the conditions for the team’s success? and; 2. what practical lessons can be learned from this?Design/methodology/approachThis case study utilizes secondary material, published from 2011-2019, including interviews with players and staff, recordings of press conferences, club announcements, match programmes, books, magazine and newspaper articles, television reports, and social media coverage.FindingsAdaptive leadership provides a mechanism for understanding the organizational change necessary for Leicester City’s title victory. Three core elements of adaptive leadership are identified: 1. the “change leader’s” deliberate decision to engage others across the organization in a process of “intelligent reflection,” to identify the required approach to address an identified organizational objective; 2. an organization-wide focus on building leadership capacity, to promote continuous improvement through personal and organizational learning; 3. a long term commitment by the most senior organizational leader to elements of the change process, thereby ensuring new ways of working became normalized over the longer term.Originality/valueWhile theoretically well-developed, the practice of adaptive leadership remains under-researched (Yukl and Mahsud, 2010). Leicester City’s Premier League victory illustrates several key aspects of adaptive leadership in action, in a way that many people can easily relate to. The efficacious and team learning aspects of Leicester City’s success story are important for organizational development scholars and practitioners alike. In summary, the key findings and lessons within this article can be metaphorically transferred to other team-based learning organization, i.e. including and beyond the world of sport!.
本文利用适应性领导的概念来探讨莱斯特城,一个小的,省级足球俱乐部,如何无视5000-1的赔率成为英超联赛的第六位冠军。它考察了两个研究问题:1。适应性领导可以用来解释俱乐部是如何为球队的成功创造条件的吗?和;2. 我们可以从中学到什么实践经验呢?本案例研究使用了2011-2019年发布的二手材料,包括对球员和工作人员的采访、新闻发布会的录音、俱乐部公告、比赛节目、书籍、杂志和报纸文章、电视报道和社交媒体报道。适应性领导为理解莱斯特城夺冠所必需的组织变革提供了一种机制。本文确定了适应性领导的三个核心要素:“变革领导者”经过深思熟虑的决定,让组织中的其他人参与到“智能反思”的过程中,以确定解决已确定的组织目标所需的方法;2. 在全组织范围内建立领导能力,通过个人和组织的学习促进持续改进;3.最高级组织领导对变更过程要素的长期承诺,从而确保新的工作方式在较长时间内正常化。原创性/价值虽然理论上发展良好,但适应性领导的实践仍未得到充分研究(Yukl和Mahsud, 2010)。莱斯特城(Leicester City)在英超联赛(Premier League)的胜利,以许多人很容易理解的方式,说明了适应性领导在行动中的几个关键方面。莱斯特城成功故事的有效性和团队学习方面对组织发展学者和实践者都很重要。总之,本文中的主要发现和教训可以隐喻地转移到其他以团队为基础的学习型组织,即包括和超越体育世界!
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引用次数: 5
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Development and Learning in Organizations
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