首页 > 最新文献

ESIC Market最新文献

英文 中文
The effects of preemptive advertisign for future products on the consumer?s attitude: A comparative analysis between Spain and Greece 未来产品的抢先广告对消费者的影响?西班牙和希腊的比较分析
IF 0.6 Q3 BUSINESS Pub Date : 2018-01-01 DOI: 10.7200/esicm.159.0491.3
M. Royo-Vela, Konstantinos Faidon Sylvestros
The present exploratory work based on an experimental design replicate the model proposed by Dahlen et al. (2011). The study, conducted in a cross-cultural context, attempts to determine the potential effect of advertising for future products on the processing and evaluation of the advertisement, on the consumer’s attitude toward the brand, and how this influence can predetermine the purchase intention of products that do not exist on the market. In order to measure these effects, with emphasis on the potential moderator effect of the country’s culture, two convenience samples were used, one made up of Greek students and the other consisting of Spanish students, who answered two questionnaires concerning an advertising campaign for a car, before and after the launch of the product. Moreover, two additional samples from both countries were used to detect the potential effect of product availability on the consumer’s anticipation and evaluation. The results show that advertising for future products generates more uncertainty than advertising for current products, and consumers display greater anticipation and predisposition toward the future product than for the current one.
目前基于实验设计的探索性工作复制了Dahlen等人(2011)提出的模型。本研究在跨文化背景下进行,试图确定未来产品广告对广告处理和评价的潜在影响,对消费者对品牌的态度的潜在影响,以及这种影响如何预先决定市场上不存在的产品的购买意愿。为了衡量这些影响,强调国家文化的潜在调节作用,使用了两个便利样本,一个由希腊学生组成,另一个由西班牙学生组成,他们在产品发布之前和之后回答了两份关于汽车广告活动的问卷。此外,另外两个来自两国的样本被用来检测产品可获得性对消费者预期和评价的潜在影响。结果表明,未来产品广告比当前产品广告产生更多的不确定性,消费者对未来产品比当前产品表现出更大的预期和倾向。
{"title":"The effects of preemptive advertisign for future products on the consumer?s attitude: A comparative analysis between Spain and Greece","authors":"M. Royo-Vela, Konstantinos Faidon Sylvestros","doi":"10.7200/esicm.159.0491.3","DOIUrl":"https://doi.org/10.7200/esicm.159.0491.3","url":null,"abstract":"The present exploratory work based on an experimental design replicate the model proposed by Dahlen et al. (2011). The study, conducted in a cross-cultural context, attempts to determine the potential effect of advertising for future products on the processing and evaluation of the advertisement, on the consumer’s attitude toward the brand, and how this influence can predetermine the purchase intention of products that do not exist on the market. In order to measure these effects, with emphasis on the potential moderator effect of the country’s culture, two convenience samples were used, one made up of Greek students and the other consisting of Spanish students, who answered two questionnaires concerning an advertising campaign for a car, before and after the launch of the product. Moreover, two additional samples from both countries were used to detect the potential effect of product availability on the consumer’s anticipation and evaluation. The results show that advertising for future products generates more uncertainty than advertising for current products, and consumers display greater anticipation and predisposition toward the future product than for the current one.","PeriodicalId":41367,"journal":{"name":"ESIC Market","volume":"49 1","pages":"119-146"},"PeriodicalIF":0.6,"publicationDate":"2018-01-01","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"71290949","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
引用次数: 0
Modelo de administración de marcas: un enfoque teórico basado en la teoría general de sistemas 品牌管理模式:基于一般系统理论的理论方法
IF 0.6 Q3 BUSINESS Pub Date : 2018-01-01 DOI: 10.7200/esicm.159.0491.2e
M. García, G. B. González, Zhenxing Li, F. Guerrero
Este artículo presenta un Modelo Sistémico de Administración de Marcas basado en las aportaciones de la literatura conceptual y empírica. El objetivo es analizar las aportaciones y proponer una serie de hipótesis que evidencien la interrelación entre los elementos considerados esenciales en el proceso de construcción de marcas.Los resultados se han obtenido mediante un análisis cualitativo que ha llevado a la identificación de cuatro dimensiones esenciales en el proceso de administración de marcas: Identidad, Posicionamiento, Imagen formal y Comunicación. Se concluye que el modelo aportado es una herramienta útil para abordar de forma rigurosa los procesos de creación y auditoría de marcas.
本文基于概念和实证文献的贡献,提出了一个系统的品牌管理模型。其目的是分析输入并提出一系列假设,以证明品牌建设过程中被认为是必不可少的要素之间的相互关系。结果是通过定性分析得出的,该分析确定了品牌管理过程中的四个基本维度:身份、定位、形式形象和沟通。得出的结论是,所提供的模型是严格处理品牌创建和审计过程的有用工具。
{"title":"Modelo de administración de marcas: un enfoque teórico basado en la teoría general de sistemas","authors":"M. García, G. B. González, Zhenxing Li, F. Guerrero","doi":"10.7200/esicm.159.0491.2e","DOIUrl":"https://doi.org/10.7200/esicm.159.0491.2e","url":null,"abstract":"Este artículo presenta un Modelo Sistémico de Administración de Marcas basado en las aportaciones de la literatura conceptual y empírica. El objetivo es analizar las aportaciones y proponer una serie de hipótesis que evidencien la interrelación entre los elementos considerados esenciales en el proceso de construcción de marcas.\u0000Los resultados se han obtenido mediante un análisis cualitativo que ha llevado a la identificación de cuatro dimensiones esenciales en el proceso de administración de marcas: Identidad, Posicionamiento, Imagen formal y Comunicación. Se concluye que el modelo aportado es una herramienta útil para abordar de forma rigurosa los procesos de creación y auditoría de marcas.","PeriodicalId":41367,"journal":{"name":"ESIC Market","volume":"1 1","pages":""},"PeriodicalIF":0.6,"publicationDate":"2018-01-01","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"41776498","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
引用次数: 4
Efectos de la publicidad anticipada de productos futuros sobre la actitud del consumidor: un estudio comparativo entre España y Grecia* 未来产品的预先广告对消费者态度的影响:西班牙和希腊的比较研究*
IF 0.6 Q3 BUSINESS Pub Date : 2018-01-01 DOI: 10.7200/esicm.159.0491.3e
Marcelo Royo-Vela, Konstantinos Faidon Sylvestros
El presente análisis exploratorio utilizando un diseño experimental toma como referencia el modelo sobre publicidad anticipada propuesto por Dahlen et al. (2011). El estudio trata de medir, en un contexto intercultural, el efecto potencial de la publicidad de productos futuros sobre el procesamiento y la evaluación del anuncio, la actitud del consumidor hacia la marca, y el modo en que esta influencia puede determinar la intención de compra de los productos no existentes en el mercado. A fin de medir dichos efectos, destacando el efecto moderador potencial de la cultura del país, se utilizaron dos muestras de conveniencia: una de estudiantes griegos, y otra de estudiantes españoles, quienes respondieron a dos cuestionarios en relación a una campaña publicitaria para un coche, con anterioridad y posterioridad al lanzamiento del producto. Además, se utilizaron dos muestras adicionales para ambos países para detectar el efecto potencial de la disponibilidad del producto sobre la anticipación y evaluación del consumidor. Los resultados reflejan que la publicidad de productos futuros genera más incertidumbre que la de los productos actuales, y que los consumidores muestran una mayor anticipación y predisposición hacia el  producto futuro que hacia el actual.
本次使用实验设计的探索性分析以Dahlen等人提出的提前广告模型为参考。(2011年)。这项研究试图在跨文化背景下衡量未来产品广告对广告处理和评估的潜在影响,消费者对品牌的态度,以及这种影响如何决定市场上不存在的产品的购买意图。为了衡量这些影响,强调该国文化的潜在调节作用,使用了两个便利样本:一个来自希腊学生,另一个来自西班牙学生,他们在产品发布前后回答了两份关于汽车广告活动的问卷。此外,还为两国增加了两个样本,以检测产品供应对消费者预期和评估的潜在影响。结果表明,未来产品的广告比当前产品产生更多的不确定性,消费者对未来产品的预期和倾向高于当前产品。
{"title":"Efectos de la publicidad anticipada de productos futuros sobre la actitud del consumidor: un estudio comparativo entre España y Grecia*","authors":"Marcelo Royo-Vela, Konstantinos Faidon Sylvestros","doi":"10.7200/esicm.159.0491.3e","DOIUrl":"https://doi.org/10.7200/esicm.159.0491.3e","url":null,"abstract":"El presente análisis exploratorio utilizando un diseño experimental toma como referencia el modelo sobre publicidad anticipada propuesto por Dahlen et al. (2011). El estudio trata de medir, en un contexto intercultural, el efecto potencial de la publicidad de productos futuros sobre el procesamiento y la evaluación del anuncio, la actitud del consumidor hacia la marca, y el modo en que esta influencia puede determinar la intención de compra de los productos no existentes en el mercado. A fin de medir dichos efectos, destacando el efecto moderador potencial de la cultura del país, se utilizaron dos muestras de conveniencia: una de estudiantes griegos, y otra de estudiantes españoles, quienes respondieron a dos cuestionarios en relación a una campaña publicitaria para un coche, con anterioridad y posterioridad al lanzamiento del producto. Además, se utilizaron dos muestras adicionales para ambos países para detectar el efecto potencial de la disponibilidad del producto sobre la anticipación y evaluación del consumidor. Los resultados reflejan que la publicidad de productos futuros genera más incertidumbre que la de los productos actuales, y que los consumidores muestran una mayor anticipación y predisposición hacia el  producto futuro que hacia el actual.","PeriodicalId":41367,"journal":{"name":"ESIC Market","volume":" ","pages":""},"PeriodicalIF":0.6,"publicationDate":"2018-01-01","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"43338339","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
引用次数: 0
Factores de modernización de la comercialización en España en el siglo xx. Tendencias y retos futuros 20世纪西班牙营销现代化的因素。未来的趋势和挑战
IF 0.6 Q3 BUSINESS Pub Date : 2018-01-01 DOI: 10.7200/esicm.159.0491.4e
Jorge Hernando Cuñado
El objetivo de este artículo es profundizar en el conocimiento de la situación actual del comercio en España a partir de los antecedentes históricos y determinar los factores de modernización ocurridos a lo largo del siglo xx. Se analiza la iniciativa privada, pública, e influencias foráneas en orden a identificar los factores de éxito y fracaso y las nuevas estrategias para el futuro. El motor de la renovación llegó de la mano de la gran distribución y la influencia norteamericana y francesa, que fue fundamental en el proceso de adopción de la innovación que penetró a través de diversas vías. Estudiaremos el caso de empresa de la National Cash Register (NCR) en la llegada del marketing a España.
本文的目的是从历史背景出发,加深对西班牙贸易现状的了解,并确定20世纪发生的现代化因素。分析私人、公共和外国的倡议,以确定成功和失败的因素以及未来的新战略。更新的动力来自北美和法国的广泛分布和影响力,这在通过各种途径渗透的创新采用过程中至关重要。我们将研究国家现金登记处(NCR)在营销抵达西班牙时的公司案例。
{"title":"Factores de modernización de la comercialización en España en el siglo xx. Tendencias y retos futuros","authors":"Jorge Hernando Cuñado","doi":"10.7200/esicm.159.0491.4e","DOIUrl":"https://doi.org/10.7200/esicm.159.0491.4e","url":null,"abstract":"El objetivo de este artículo es profundizar en el conocimiento de la situación actual del comercio en España a partir de los antecedentes históricos y determinar los factores de modernización ocurridos a lo largo del siglo xx. Se analiza la iniciativa privada, pública, e influencias foráneas en orden a identificar los factores de éxito y fracaso y las nuevas estrategias para el futuro. El motor de la renovación llegó de la mano de la gran distribución y la influencia norteamericana y francesa, que fue fundamental en el proceso de adopción de la innovación que penetró a través de diversas vías. Estudiaremos el caso de empresa de la National Cash Register (NCR) en la llegada del marketing a España.","PeriodicalId":41367,"journal":{"name":"ESIC Market","volume":" ","pages":""},"PeriodicalIF":0.6,"publicationDate":"2018-01-01","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"44787394","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
引用次数: 0
Factors of the modernization of marketing in Spain in the xx century. Trends and future challenges 二十世纪西班牙市场营销现代化的因素。趋势和未来挑战
IF 0.6 Q3 BUSINESS Pub Date : 2018-01-01 DOI: 10.7200/ESICM.159.0491.4
Jorge Hernando Cuñado
The main objective of this article consists in deepening in the updated situation of commerce in Spain from a historical perspective and explain the factors for modernization occurred through the 20th century. Private and public initiative and main promoters to identify critical success and failure factors and new strategies for future are described. The driving force for renewal came from great scale distribution and, different channels introduced the North American and French influence that became key in the process of adoption of innovation. The case of the firm National Cash Register (NCR) are analyzed in the years marketing was introduced in Spain.
本文的主要目的在于从历史的角度深入了解西班牙商业的最新情况,并解释20世纪发生的现代化因素。描述了私人和公共的主动性和主要推动者,以确定关键的成功和失败因素以及未来的新战略。更新的动力来自于大规模的分销,不同的渠道引入了北美和法国的影响,这在采用创新的过程中成为关键。分析了国家收银机公司(NCR)在西班牙引进市场营销的案例。
{"title":"Factors of the modernization of marketing in Spain in the xx century. Trends and future challenges","authors":"Jorge Hernando Cuñado","doi":"10.7200/ESICM.159.0491.4","DOIUrl":"https://doi.org/10.7200/ESICM.159.0491.4","url":null,"abstract":"The main objective of this article consists in deepening in the updated situation of commerce in Spain from a historical perspective and explain the factors for modernization occurred through the 20th century. Private and public initiative and main promoters to identify critical success and failure factors and new strategies for future are described. The driving force for renewal came from great scale distribution and, different channels introduced the North American and French influence that became key in the process of adoption of innovation. The case of the firm National Cash Register (NCR) are analyzed in the years marketing was introduced in Spain.","PeriodicalId":41367,"journal":{"name":"ESIC Market","volume":"49 1","pages":"175-192"},"PeriodicalIF":0.6,"publicationDate":"2018-01-01","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"71290962","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
引用次数: 2
Online corporate reputation in the hotel industry: the case of TripAdvisor 酒店业的在线企业声誉:以TripAdvisor为例
IF 0.6 Q3 BUSINESS Pub Date : 2017-09-01 DOI: 10.7200/ESICM.158.0483.4
Á. Gil, I. C. J. Barandalla, C. M. Idoeta
Corporate reputation has evolved and has been absorbed by new technologies, now governing online consumer satisfaction. Firstly, a variety of studies were reviewed due to the lack of systematic theorising on the concept of online corporate reputation, followed by an empirical phase to test the theory with a case study on the travel portal TripAdvisor, emblematic in its sector. The study reveals three decisive aspects for good reputational management, and concludes that the success of TripAdvisor as a promoter of the tourism sector is due to the tightening of vigilance and control of comments on its platform on hotel establishments. As a result, opinions become a true reflection of actual customer experiences in those establishments.
企业声誉不断发展,并被新技术所吸收,现在新技术管理着在线消费者的满意度。首先,由于缺乏对在线企业声誉概念的系统理论,对各种研究进行了回顾,然后进入了实证阶段,通过旅游门户网站TripAdvisor的案例研究来检验这一理论,TripAdvisor在其行业中具有象征意义。该研究揭示了良好声誉管理的三个决定性方面,并得出结论,TripAdvisor作为旅游业推动者的成功是由于其平台上对酒店机构的评论加强了警惕和控制。因此,意见成为这些机构中实际客户体验的真实反映。
{"title":"Online corporate reputation in the hotel industry: the case of TripAdvisor","authors":"Á. Gil, I. C. J. Barandalla, C. M. Idoeta","doi":"10.7200/ESICM.158.0483.4","DOIUrl":"https://doi.org/10.7200/ESICM.158.0483.4","url":null,"abstract":"Corporate reputation has evolved and has been absorbed by new technologies, now governing online consumer satisfaction. Firstly, a variety of studies were reviewed due to the lack of systematic theorising on the concept of online corporate reputation, followed by an empirical phase to test the theory with a case study on the travel portal TripAdvisor, emblematic in its sector. The study reveals three decisive aspects for good reputational management, and concludes that the success of TripAdvisor as a promoter of the tourism sector is due to the tightening of vigilance and control of comments on its platform on hotel establishments. As a result, opinions become a true reflection of actual customer experiences in those establishments.","PeriodicalId":41367,"journal":{"name":"ESIC Market","volume":"48 1","pages":"579-593"},"PeriodicalIF":0.6,"publicationDate":"2017-09-01","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"44223259","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
引用次数: 6
External dependence of the organization: Causes and effective response 组织的外部依赖:原因和有效应对
IF 0.6 Q3 BUSINESS Pub Date : 2017-09-01 DOI: 10.7200/ESICM.158.0483.2
S. Haider
Organizations can manage external dependence by establishing favorable external linkages and introducing changes in organizational design. This study analyzes from a theo-retical perspective how changes in technology and consumer preferences can promote a firm‘s dependence on external agents such as external firms and customers. The analysis is focused in main three objectives: first, finding a relationship between the changes in technology and the firm’s dependence on external actors. Second, to find a relationship between the changes in consumer preferences and the firm’s dependence on external actors and third, to find out the way the firm should respond to the change according to these environmental factors. The study concludes that firms with flexible organizational design are well equipped to cope with environmental changes. Firms not only need to access resources and capabilities from external organizations, but they also need to include their customer’s knowledge in product design and development process.
组织可以通过建立有利的外部联系和在组织设计中引入变革来管理外部依赖。本研究从理论角度分析了技术和消费者偏好的变化如何促进企业对外部代理人(如外部企业和客户)的依赖。分析主要集中在三个目标上:首先,找到技术变化与公司对外部行为者的依赖之间的关系。第二,找出消费者偏好的变化与企业对外部行为者的依赖之间的关系;第三,找出企业应根据这些环境因素应对变化的方式。研究得出的结论是,具有灵活组织设计的企业能够很好地应对环境变化。企业不仅需要从外部组织获得资源和能力,还需要将客户的知识纳入产品设计和开发过程。
{"title":"External dependence of the organization: Causes and effective response","authors":"S. Haider","doi":"10.7200/ESICM.158.0483.2","DOIUrl":"https://doi.org/10.7200/ESICM.158.0483.2","url":null,"abstract":"Organizations can manage external dependence by establishing favorable external linkages and introducing changes in organizational design. This study analyzes from a theo-retical perspective how changes in technology and consumer preferences can promote a firm‘s dependence on external agents such as external firms and customers. The analysis is focused in main three objectives: first, finding a relationship between the changes in technology and the firm’s dependence on external actors. Second, to find a relationship between the changes in consumer preferences and the firm’s dependence on external actors and third, to find out the way the firm should respond to the change according to these environmental factors. The study concludes that firms with flexible organizational design are well equipped to cope with environmental changes. Firms not only need to access resources and capabilities from external organizations, but they also need to include their customer’s knowledge in product design and development process.","PeriodicalId":41367,"journal":{"name":"ESIC Market","volume":"48 1","pages":"485-505"},"PeriodicalIF":0.6,"publicationDate":"2017-09-01","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"44995608","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
引用次数: 0
La lealtad del estudiante como clave para construir marca universitaria 学生忠诚度是打造大学品牌的关键
IF 0.6 Q3 BUSINESS Pub Date : 2017-09-01 DOI: 10.7200/esicm.158.0483.3e
Javier Casanoves-Boix, Inés Küster-Boluda, Natalia Vila-López
A través de la presente investigación se pretende analizar el papel del capital de marca en el sector educativo entre los estudiantes universitarios. Para tal fin, se analizan las principales aportaciones de la literatura al estudio del capital de marca y su aplicación en el sector educativo, identificando qué variables determinan el mismo en la educación superior. Una vez establecido el modelo de capital de marca susceptible de aplicación en el sector educativo, se lleva a cabo un estudio empírico contando con una muestra cuantitativa de 1.133 respuestas válidas procedentes de estudiantes universitarios. Los resultados obtenidos muestran la repercusión de cada una de las variables del capital de marca sobre dichos pupilos, siendo: notoriedad de marca, imagen de marca, calidad percibida de marca y lealtad de marca.
通过这项研究,旨在分析品牌资本在大学生教育部门的作用。为此,分析了文献对品牌资本及其在教育部门的应用研究的主要贡献,确定了哪些变量决定了高等教育的品牌资本。一旦建立了可在教育部门应用的品牌资本模型,就对大学生1133个有效答案的定量样本进行了实证研究。所得结果显示了品牌资本的每个变量对这些学生的影响,即:品牌知名度、品牌形象、品牌感知质量和品牌忠诚度。
{"title":"La lealtad del estudiante como clave para construir marca universitaria","authors":"Javier Casanoves-Boix, Inés Küster-Boluda, Natalia Vila-López","doi":"10.7200/esicm.158.0483.3e","DOIUrl":"https://doi.org/10.7200/esicm.158.0483.3e","url":null,"abstract":"A través de la presente investigación se pretende analizar el papel del capital de marca en el sector educativo entre los estudiantes universitarios. Para tal fin, se analizan las principales aportaciones de la literatura al estudio del capital de marca y su aplicación en el sector educativo, identificando qué variables determinan el mismo en la educación superior. Una vez establecido el modelo de capital de marca susceptible de aplicación en el sector educativo, se lleva a cabo un estudio empírico contando con una muestra cuantitativa de 1.133 respuestas válidas procedentes de estudiantes universitarios. Los resultados obtenidos muestran la repercusión de cada una de las variables del capital de marca sobre dichos pupilos, siendo: notoriedad de marca, imagen de marca, calidad percibida de marca y lealtad de marca.","PeriodicalId":41367,"journal":{"name":"ESIC Market","volume":" ","pages":""},"PeriodicalIF":0.6,"publicationDate":"2017-09-01","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"48678053","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
引用次数: 0
The Drive concept in Spain: Keys to the success of iquodrive 西班牙的Drive理念:iquodrive成功的关键
IF 0.6 Q3 BUSINESS Pub Date : 2017-09-01 DOI: 10.7200/ESICM.158.0483.1
Delmonte Rodolfo, G. Giménez
In the face of the new electronic sales formats, the French distribution chains in the grocery retailing sector have been developing the Drive concept (Auchandrive, Chronodrive, E.LeclercDrive) with remarkable success and acceptance. This business model is not a simple store delivery service but rather a concept that offers the customer the speed and convenience of buying online in a cheaper and freer way. In contrast to the success of this model in France and the UK, Spain seems to be keeping out of this new channel. This article presents the Bon Preu group’s iquodrive success story. Factors such as the clear identification of the potential customer, web design, efficiency in operations management, consumer-oriented product offerings, suitable geographical location, quality of service and delivery, all linked to a clear reduction in the structure of costs, thanks to their particular format, have been instrumental in turning this shopping experience into a pioneering success story across the country.
面对新的电子销售模式,法国杂货零售行业的分销链一直在开发Drive概念(Auchandrive、Chronodrive、E.LeclercDrive),并取得了显著的成功和认可。这种商业模式不是一种简单的商店送货服务,而是一种以更便宜、更自由的方式为客户提供在线购买速度和便利的概念。与这种模式在法国和英国的成功形成对比的是,西班牙似乎被排除在这个新渠道之外。本文介绍了Bon Preu集团的iquodrive成功案例。诸如明确识别潜在客户、网页设计、运营管理效率、面向消费者的产品、合适的地理位置、服务和交付质量等因素,由于其特殊的格式,都与成本结构的明显降低有关,在将这种购物体验转变为全国范围内的开创性成功故事方面发挥了重要作用。
{"title":"The Drive concept in Spain: Keys to the success of iquodrive","authors":"Delmonte Rodolfo, G. Giménez","doi":"10.7200/ESICM.158.0483.1","DOIUrl":"https://doi.org/10.7200/ESICM.158.0483.1","url":null,"abstract":"In the face of the new electronic sales formats, the French distribution chains in the grocery retailing sector have been developing the Drive concept (Auchandrive, Chronodrive, E.LeclercDrive) with remarkable success and acceptance. This business model is not a simple store delivery service but rather a concept that offers the customer the speed and convenience of buying online in a cheaper and freer way. In contrast to the success of this model in France and the UK, Spain seems to be keeping out of this new channel. This article presents the Bon Preu group’s iquodrive success story. Factors such as the clear identification of the potential customer, web design, efficiency in operations management, consumer-oriented product offerings, suitable geographical location, quality of service and delivery, all linked to a clear reduction in the structure of costs, thanks to their particular format, have been instrumental in turning this shopping experience into a pioneering success story across the country.","PeriodicalId":41367,"journal":{"name":"ESIC Market","volume":"48 1","pages":"443-464"},"PeriodicalIF":0.6,"publicationDate":"2017-09-01","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"46586411","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
引用次数: 0
Reputación corporativa online en la hotelería: el caso TripAdvisor 酒店业的在线企业声誉:TripAdvisor案例
IF 0.6 Q3 BUSINESS Pub Date : 2017-09-01 DOI: 10.7200/esicm.158.0483.4e
Ángeles Rubio Gil, I. C. Jiménez Barandalla, Carmelo Mercado Idoeta
La reputación corporativa ha sufrido grandes cambios en las últimas décadas como consecuencia de la normalización de las redes sociales y el sistema multipantalla para la elección, contratación y comunicación del grado de satisfacción de los consumidores online. En primer lugar, se recurre a una diversidad de estudios debido a la escasez de teorización sistemática del concepto reputación corporativa online, y posteriormente se contrastan las premisas teóricas con el abordaje del caso: el portal de viajes TripAdvisor, paradigmático en el sector. Resultado de este estudio son tres aspectos destacados en pro de una buena gestión reputacional, y se concluye que el éxito de TripAdvisor como dinamizador del sector turístico pasa por estrechar la vigilancia y el control de los comentarios vertidos en su plataforma sobre los establecimientos hoteleros, de forma que las opiniones sean un reflejo fiel de las experiencias realmente vividas en los mismos.
近几十年来,由于社交网络和多屏幕系统的标准化,企业声誉经历了巨大的变化,用于选择、雇佣和沟通在线消费者的满意度。本研究的主要目的是分析在线声誉的概念,并分析其对在线声誉的影响,这是一种基于网络的企业声誉的概念,在这种概念中,企业声誉的概念是基于网络声誉的概念,而不是基于网络声誉的概念。这项研究结果是三个要点致力于善政reputacional TripAdvisor的成功之路,由此断定,dinamizador旅游部门经过密切监测和控制机构倾倒在其平台评论度假地,忠实地反映的意见真的在相同的经验。
{"title":"Reputación corporativa online en la hotelería: el caso TripAdvisor","authors":"Ángeles Rubio Gil, I. C. Jiménez Barandalla, Carmelo Mercado Idoeta","doi":"10.7200/esicm.158.0483.4e","DOIUrl":"https://doi.org/10.7200/esicm.158.0483.4e","url":null,"abstract":"La reputación corporativa ha sufrido grandes cambios en las últimas décadas como consecuencia de la normalización de las redes sociales y el sistema multipantalla para la elección, contratación y comunicación del grado de satisfacción de los consumidores online. En primer lugar, se recurre a una diversidad de estudios debido a la escasez de teorización sistemática del concepto reputación corporativa online, y posteriormente se contrastan las premisas teóricas con el abordaje del caso: el portal de viajes TripAdvisor, paradigmático en el sector. Resultado de este estudio son tres aspectos destacados en pro de una buena gestión reputacional, y se concluye que el éxito de TripAdvisor como dinamizador del sector turístico pasa por estrechar la vigilancia y el control de los comentarios vertidos en su plataforma sobre los establecimientos hoteleros, de forma que las opiniones sean un reflejo fiel de las experiencias realmente vividas en los mismos.","PeriodicalId":41367,"journal":{"name":"ESIC Market","volume":" ","pages":""},"PeriodicalIF":0.6,"publicationDate":"2017-09-01","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"46533792","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
引用次数: 0
期刊
ESIC Market
全部 Acc. Chem. Res. ACS Applied Bio Materials ACS Appl. Electron. Mater. ACS Appl. Energy Mater. ACS Appl. Mater. Interfaces ACS Appl. Nano Mater. ACS Appl. Polym. Mater. ACS BIOMATER-SCI ENG ACS Catal. ACS Cent. Sci. ACS Chem. Biol. ACS Chemical Health & Safety ACS Chem. Neurosci. ACS Comb. Sci. ACS Earth Space Chem. ACS Energy Lett. ACS Infect. Dis. ACS Macro Lett. ACS Mater. Lett. ACS Med. Chem. Lett. ACS Nano ACS Omega ACS Photonics ACS Sens. ACS Sustainable Chem. Eng. ACS Synth. Biol. Anal. Chem. BIOCHEMISTRY-US Bioconjugate Chem. BIOMACROMOLECULES Chem. Res. Toxicol. Chem. Rev. Chem. Mater. CRYST GROWTH DES ENERG FUEL Environ. Sci. Technol. Environ. Sci. Technol. Lett. Eur. J. Inorg. Chem. IND ENG CHEM RES Inorg. Chem. J. Agric. Food. Chem. J. Chem. Eng. Data J. Chem. Educ. J. Chem. Inf. Model. J. Chem. Theory Comput. J. Med. Chem. J. Nat. Prod. J PROTEOME RES J. Am. Chem. Soc. LANGMUIR MACROMOLECULES Mol. Pharmaceutics Nano Lett. Org. Lett. ORG PROCESS RES DEV ORGANOMETALLICS J. Org. Chem. J. Phys. Chem. J. Phys. Chem. A J. Phys. Chem. B J. Phys. Chem. C J. Phys. Chem. Lett. Analyst Anal. Methods Biomater. Sci. Catal. Sci. Technol. Chem. Commun. Chem. Soc. Rev. CHEM EDUC RES PRACT CRYSTENGCOMM Dalton Trans. Energy Environ. Sci. ENVIRON SCI-NANO ENVIRON SCI-PROC IMP ENVIRON SCI-WAT RES Faraday Discuss. Food Funct. Green Chem. Inorg. Chem. Front. Integr. Biol. J. Anal. At. Spectrom. J. Mater. Chem. A J. Mater. Chem. B J. Mater. Chem. C Lab Chip Mater. Chem. Front. Mater. Horiz. MEDCHEMCOMM Metallomics Mol. Biosyst. Mol. Syst. Des. Eng. Nanoscale Nanoscale Horiz. Nat. Prod. Rep. New J. Chem. Org. Biomol. Chem. Org. Chem. Front. PHOTOCH PHOTOBIO SCI PCCP Polym. Chem.
×
引用
GB/T 7714-2015
复制
MLA
复制
APA
复制
导出至
BibTeX EndNote RefMan NoteFirst NoteExpress
×
0
微信
客服QQ
Book学术公众号 扫码关注我们
反馈
×
意见反馈
请填写您的意见或建议
请填写您的手机或邮箱
×
提示
您的信息不完整,为了账户安全,请先补充。
现在去补充
×
提示
您因"违规操作"
具体请查看互助需知
我知道了
×
提示
现在去查看 取消
×
提示
确定
Book学术官方微信
Book学术文献互助
Book学术文献互助群
群 号:481959085
Book学术
文献互助 智能选刊 最新文献 互助须知 联系我们:info@booksci.cn
Book学术提供免费学术资源搜索服务,方便国内外学者检索中英文文献。致力于提供最便捷和优质的服务体验。
Copyright © 2023 Book学术 All rights reserved.
ghs 京公网安备 11010802042870号 京ICP备2023020795号-1