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Gestão do Conhecimento no setor da saúde: mapeamento de ativos de conhecimento com o CommonKADS 卫生部门的知识管理:使用CommonKADS绘制知识资产
IF 0.1 Pub Date : 2020-01-01 DOI: 10.22279/navus.2020.v10.p01-17.1071
Mariangela Poleza, Guillermo Davila, Divino Ignácio Ribeiro Júnior
This study aimed to understand how knowledge assets are embedded in the patient care process in a healthcare organization. We conducted a case study in a organization from health sector and we used observation and interviews from collecting data. We follow guidelines from CommonKADS for analyzing and organizing the results. The results showed that of the six knowledge assets identified, the knowledge asset related to the study group is not in the correct form, place, time and quality. This directly influences the process of knowledge creation, which is impaired, since only socialization happens properly. Thus, for this case it was suggested the use of computational agents so that all stages of knowledge creation can happen, and the feasibility of this proposal was demonstrated in the study. Moreover, the results showed that the organizational culture, guided by the leader, favors the sharing of knowledge in the studied organization, as well as the provision of quality care to patients. Our findings contribute to the knowledge-based view, empirical research related to Knowledge Management in health organizations in emerging countries and exemplify the application of CommonKADS. Future research may explore cases in other knowledge-intensive sectors, and may use methods for analyzing the dynamic aspects of organizational knowledge creation.
本研究旨在了解知识资产如何嵌入到医疗保健组织的患者护理过程中。我们在一个卫生部门的组织中进行了一个案例研究,我们通过收集数据进行观察和访谈。我们遵循CommonKADS的指导方针来分析和组织结果。结果表明,在确定的6种知识资产中,与学习小组相关的知识资产形式、地点、时间和质量都不正确。这直接影响到知识创造的过程,这是受损的,因为只有社会化才能正常进行。因此,对于这种情况,建议使用计算代理,以便知识创造的各个阶段都可以发生,并在研究中证明了该建议的可行性。此外,研究结果显示,在领导者的引导下,组织文化有利于组织内的知识共享,以及为患者提供优质护理。我们的研究结果有助于以知识为基础的观点,与新兴国家卫生组织知识管理相关的实证研究,并举例说明了CommonKADS的应用。未来的研究可以探索其他知识密集型行业的案例,并可以使用方法来分析组织知识创造的动态方面。
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引用次数: 2
Proposta de framework para avaliar o desempenho de organizações do terceiro setor 评估第三部门组织绩效的框架建议
IF 0.1 Pub Date : 2020-01-01 DOI: 10.22279/navus.2020.v10.p01-20.924
M. Rosa, S. Petri
Organizational changes, resulting from globalization and constant technological evolution, require greater dynamism, responsibility and adaptability of organizations in an attempt to remain active and operating. These changes, which began in the twentieth century, added to the deficiency of the State in serving its governed and the increasing  participation of civil society in social demands, allowed for the growth of Third Sector organizations. The objective of this study is to propose a framework to evaluate the performance of third sector organizations. In methodological terms, the research is qualitative, of deductive logic, applied and the source of data used was secondary. The proposed framework for evaluating the performance of third sector organizations established in four phases (contextualization, structuring, evaluation and proposing improvements) is presented. The proposal sought to integrate the mission, stakeholders and strategies with the elements of evaluation of organizational performance in the third sector, as well as to incorporate aspects of other performance evaluation methodologies, such as (i) stakeholder involvement; (ii) indication of the perspectives to be used; (iii) the inclusion of aspects related to the organization's capabilities; and (iv) the possibility of the model proposal being useful for monitoring and improving performance. It is also proposed the use of cardinal interval scales in the performance evaluation, which aggregates the quantification of the difference between the levels of the scale, a situation that raises the level of knowledge generated and makes the decision-making process of the organizations of the Third Sector based on credible information.
由于全球化和不断的技术发展所造成的组织变化需要组织更大的活力、责任和适应能力,以便保持活跃和运作。这些始于二十世纪的变化,加剧了国家在为被统治者服务方面的不足,以及民间社会对社会需求的日益参与,使第三部门组织得以发展。本研究的目的是提出一个评估第三部门组织绩效的框架。在方法论方面,研究是定性的,演绎逻辑,应用和使用的数据来源是次要的。提出了评估第三部门组织绩效的建议框架,该框架分四个阶段(情境化、构建、评估和提出改进)建立。该建议力求将特派团、利益攸关方和战略同第三部门的组织业绩评价要素结合起来,并纳入其他业绩评价方法的各个方面,例如(i)利益攸关方参与;(ii)要使用的透视图的指示;(iii)包括与组织能力有关的方面;(iv)模型建议对监测和改进绩效有用的可能性。并提出在绩效评价中使用基数区间量表,将各等级之间的差异进行汇总量化,从而提高第三部门组织的知识生成水平,使第三部门组织的决策过程基于可靠的信息。
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引用次数: 0
Diagnosis of innovative organizations: a study in the Center of the Industries of the State of São Paulo 创新组织的诊断:在<s:1>圣保罗州工业中心的研究
IF 0.1 Pub Date : 2018-04-01 DOI: 10.22279/NAVUS.2018.V8N2.P08-16.610
Marcos Augusto de Vasconcellos, L. D. Sério, José Carlos Barbieri
The article was aimed to diagnose the competencies of innovative organizations at Centro das Industrias do Estado de Sao Paulo (CIESP). This is a quantitative, descriptive study. The research method adopted was the survey, and a structured questionnaire was applied to 62 companies affiliated to CIESP. Data were analyzed using Excel software. We used the descriptive statistics to analyze them. As a result, the companies demonstrate good leadership skills management and strategic intent, innovative medium and people, but have slightly lower scores when it comes to the process of innovation and results.
这篇文章的目的是诊断圣保罗州工业中心(CIESP)创新组织的能力。这是一项定量的描述性研究。研究方法为调查法,采用结构化问卷法对62家中电协下属企业进行调查。采用Excel软件对数据进行分析。我们用描述性统计来分析它们。因此,这些公司表现出良好的领导技能、管理和战略意图、创新媒介和人员,但在创新过程和结果方面得分略低。
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引用次数: 0
Empreendedorismo e inovação: a evolução dos fatores que influenciam o empreendedorismo corporativo 创业与创新:影响企业创业的因素演变
IF 0.1 Pub Date : 2018-04-01 DOI: 10.22279/NAVUS.2018.V8N2.P112-132.624
Viviane Brandão Miguez, Álvaro Guillermo Rojas Lezana
This article aims to show the evolution of factors that influence corporate entrepreneurship through the analysis of variables (eg. entrepreneurial activity, perceived opportunity and perceived capacity) that interfere in the process of innovation and entrepreneurship in Brazil. In order to do so, the factors influencing the innovation process and corporate entrepreneurship were identified in the literature, the relationship between these factors was described. Then, based on data collected by the Global Entrepreneurship Monitor (GEM), the factors which determine the national levels of entrepreneurial activity were defined; variables related to innovation were determined; the variables in the period from 2001 to 2015 were presented; and finally, the variables were related to the influence factors. The main results demonstrate relations between factors such as perception of opportunities and capacities, aspirations of growth and innovation, perceived capacity and leadership. They also present the relation between some factors that influence business development and the innovation process in Brazil.
本文的目的是通过变量分析(如企业企业家精神)来展示影响企业企业家精神的因素的演变。创业活动,感知机会和感知能力),这些因素干扰了巴西的创新和创业过程。为此,在文献中确定了影响创新过程和企业创业精神的因素,并描述了这些因素之间的关系。然后,根据全球创业监测(GEM)收集的数据,定义了决定各国创业活动水平的因素;确定了与创新相关的变量;给出了2001 - 2015年期间的变量;最后,各变量与影响因素的关系。主要结果显示了机会和能力感知、增长和创新愿望、感知能力和领导力等因素之间的关系。他们还提出了影响巴西商业发展和创新过程的一些因素之间的关系。
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引用次数: 7
A variação dos custos em indústrias alimentícias listadas na BOVESPA 在BOVESPA上市的食品工业成本的变化
IF 0.1 Pub Date : 2018-04-01 DOI: 10.22279/NAVUS.2018.V8N2.P133-148.645
Lucas Carrilho do Couto, David Maia D Oliveira, Maria Isabel Messias, Fabíula Fernandes Meneses
The purpose of this study was to demonstrate the variation of costs in food industries listed on the Sao Paulo Stock Exchange (BOVESPA), and how the economic variables of the exchange rate, interest rate, and inflation influenced the proportional costs, from 2003 to 2015. This is a descriptive and quantitative research, conducted through documentary research. Data collection of economic variables was made on the website of the Brazilian Central Bank (BACEN) and on the website of the Brazilian Institute of Geography and Statistics (IBGE). The proportional costs were calculated based on data from the annual statements of each food industry published by BOVESPA. From this percentage, we observed how much the economic variables mentioned, influenced in the behavior of the proportional costs, by using the statistical method of multiple linear regression, throughout the studied period. Results showed that all the companies of the sample are substantially influenced by the economic variables in their proportional costs. This indicates that in all industries the economic variables were influential in the variation of proportional costs. Only BRF S.A., which had its results considered as moderate, is not included in this group, meaning that its proportional cost was less influenced by economic variations.
本研究的目的是展示在圣保罗证券交易所(BOVESPA)上市的食品行业的成本变化,以及汇率、利率和通货膨胀等经济变量如何影响比例成本,从2003年到2015年。这是一项描述性和定量的研究,通过文献研究进行。经济变量的数据收集在巴西中央银行(BACEN)和巴西地理与统计研究所(IBGE)的网站上进行。比例成本是根据BOVESPA公布的各食品行业年度报表数据计算得出的。从这个百分比中,我们通过使用多元线性回归的统计方法,观察了在整个研究期间,所提到的经济变量对比例成本行为的影响程度。结果表明,所有样本企业的比例成本都受到经济变量的显著影响。这表明在所有行业中,经济变量对比例成本的变化都有影响。只有BRF sa,其结果被认为是中等的,不包括在这一组中,这意味着其比例成本受经济变化的影响较小。
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引用次数: 0
Dominância de membros tomadores ou poupadores de recursos nas cooperativas de crédito e o desempenho: análise sob a ótica da teoria de agência 信用合作社中借款者或储蓄者的主导地位与绩效:代理理论视角下的分析
IF 0.1 Pub Date : 2018-04-01 DOI: 10.22279/NAVUS.2018.V8N2.P27-42.602
Mário Nazzari Westrup, S. P. O. Camilo, Dimas de Oliveira Estevam
Possible conflicts of interest in credit cooperatives have instigated research, given the proliferation of this model of association in Brazil and the rest of the world, seeking to understand characteristics of influential groups and the impacts on performance. The overall objective of this research was to analyze the extent to which dominance - understood as the decision-making power of borrowers or resource savers - affects the performance of credit cooperatives. This study integrates problems of agency between principal-principal and conceptions of cooperativism. The centrality of the discussions lies in the potential conflict between borrowers and credit savers and their effect on performance. From the literature review, two hypotheses have been proposed in order to evaluate the relationship between domination and performance. As research strategy was carried out data collection of cooperatives affiliated to the Cooperative Credit System SICREDI. In order to reach the objective of the research, multivariate data analysis was used as a technique with the use of panel data from 39 cooperatives affiliated to SICREDI, from 2008 to 2014. The data indicated that the dominance index is an influential factor and statistically significant return on assets (ROA). Another relevant contribution was the identification of domination by borrowers and the absence of neutral cooperatives, which may violate the real function of credit cooperatives, their sustainability and their commitment to the guiding principles of cooperativism, thus moving away from their assumptions, culminating in practices contradictory to his discourse.
鉴于信用合作社这种联合模式在巴西和世界其他地区的扩散,可能存在的利益冲突促使人们进行研究,力求了解有影响力群体的特点及其对业绩的影响。这项研究的总体目标是分析支配地位- -被理解为借款人或资源节约者的决策权- -对信用合作社业绩的影响程度。本研究整合了委托人与委托人之间的代理问题和合作主义的概念。讨论的核心在于借款人和信贷储蓄者之间的潜在冲突及其对业绩的影响。从文献综述来看,为了评估支配与绩效之间的关系,提出了两个假设。随着研究战略的实施,合作社信贷系统SICREDI下属合作社的数据收集。为了达到研究目的,本研究采用多元数据分析的方法,利用2008 - 2014年江西农协下属39家合作社的面板数据。数据表明,优势指数是影响资产收益率的重要因素,且具有统计学意义。另一个有关的贡献是确定了借贷者的支配地位和没有中立的合作社,这可能违反信用合作社的真正功能、它们的可持续性和它们对合作主义指导原则的承诺,从而偏离了它们的假设,最终导致与他的论述相矛盾的做法。
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引用次数: 0
Avaliação dos processos de compras com dispensa de licitação: estudo em uma universidade federal 豁免投标的采购过程评估:在联邦大学学习
IF 0.1 Pub Date : 2018-04-01 DOI: 10.22279/NAVUS.2018.V8N2.P73-86.617
Carla Cristina da Silveira Trilha, Guilherme Krause Alves, Rogério da Silva Nunes
The article analyzes the processes of purchase of consumer materials, in a Federal Institution of Higher Education - IFES, by means of waiver of bidding process, according to item II of article 24 of Law n. 8,666, dated 06/21/1993. The theoretical basis of the study was public procurement, process management and process mapping. The research is characterized as descriptive, documentary and case study. Interviews were conducted with servers in order to raise the profile and description of the activities performed during the direct purchase process, using the 5W2H worksheet for the qualitative analysis of the data. In the results, the mapping of the process was presented as a suggestion, using BPMN and BPMS methodologies, which allowed the visualization of the process as a whole, the identification of inconsistencies, the indication of improvement in the use of resources, as well as the identification of all those involved in the process and the interaction among them.
本文根据1993年6月21日第8,666号法律第24条第2款,分析了联邦高等教育机构- IFES通过放弃招标程序购买消费材料的过程。研究的理论基础是公共采购、流程管理和流程映射。本研究具有描述性、纪实性和个案研究性的特点。与服务器进行访谈,以提高在直接采购过程中执行的活动的概况和描述,使用5W2H工作表对数据进行定性分析。在结果中,使用BPMN和BPMS方法,将过程的映射作为建议呈现,这允许将过程作为一个整体进行可视化,识别不一致性,指示资源使用的改进,以及识别过程中涉及的所有人员及其之间的相互作用。
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引用次数: 4
Comunidade de prática (CoP) e aprendizagem organizacional no contexto da gestão de pessoas na Universidade Federal da Paraíba (UFPB) paraiba联邦大学(UFPB)人员管理背景下的实践社区(CoP)和组织学习
IF 0.1 Pub Date : 2018-04-01 DOI: 10.22279/NAVUS.2018.V8N2.P17-26.634
Ilka Maria Soares Campos, José Washington de Morais Medeiros, Marcia Sandra Meireles de Melo
In the 21st Century scenario, the phenomenon of learning becomes increasingly evident and complex due to the new world order. In the global socioeconomic and political-cultural conjuncture, the spectra of information, technology, learning and knowledge become the main nuances of organizational strategies. In this sense, this research sought to understand the interrelation between community of practices (CoP) and organizational learning, based on the perception of managers of the Federal University of Paraiba (UFPB). As for the methodological nature, it is a research classified as of field, of qualitative-quantitative approach, of exploratory-descriptive type, whose data was collected through a mixed questionnaire (open / closed questions), applied to managers of the Human Resources Management Office of the UFPB. Considering the occupation of strategic positions in the institution, the research delimited as subjects the ten managers who are coordinators and directors of people management, in the Division of Education and Professional Training. The results showed that, from the management point of view, there is no appropriation of the concept and assimilation of the possibilities by means of which communities of practice can seize promising organizational learning. Thus, the research concluded that, from the perspective of management perception and planning, there is no direct articulation between the communities of practices and knowledge sharing, which does not support, does not favor and does not enable the potential of organizational learning from the point of view of management.
在21世纪的情景中,由于新的世界秩序,学习现象变得越来越明显和复杂。在全球社会经济和政治文化的背景下,信息、技术、学习和知识的光谱成为组织战略的主要细微差别。在这个意义上,本研究试图理解实践社区(CoP)和组织学习之间的相互关系,基于帕拉伊巴联邦大学(UFPB)管理者的看法。就方法性质而言,这是一项分类为领域,定性-定量方法,探索性-描述性类型的研究,其数据是通过混合问卷(开放式/封闭式问题)收集的,适用于ufp人力资源管理厅的管理人员。考虑到该机构战略职位的占据,该研究将教育和专业培训司的10名管理人员作为对象,他们是人员管理的协调员和主任。结果表明,从管理的角度来看,实践社区可以抓住有前途的组织学习,但没有对概念的挪用和对可能性的同化。因此,该研究得出结论,从管理感知和规划的角度来看,实践社区和知识共享之间没有直接的衔接,从管理的角度来看,这不支持、不赞成、也不使组织学习的潜力成为可能。
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引用次数: 4
Fatores que impactam no encerramento prematuro de empresas de pequeno porte: estudo no litoral de Santa Catarina 影响小企业过早关闭的因素:圣卡塔琳娜海岸的研究
IF 0.1 Pub Date : 2018-04-01 DOI: 10.22279/navus.2018.v8n2.p43-56.607
Ana Célia Bohn, Cinara Gambirage, Jaison Caetano da Silva, N. Hein, Ananias Misrael Iargas
This study aims to present the main factors that, in the perception of the former entrepreneurs, impact on the premature closure of Micro and Small Companies (MPEs) in the Northern Coast of the state of Santa Catarina. For that, a theoretical-empirical research, of quantitative nature, of a descriptive character is used, applying the techniques of multivariate data analysis. The sample consisted of 36 companies that discontinued their activities in the period from 2014 to 2016. As a data collection instrument, a structured questionnaire was used. The main results indicate as preponderant factors for the closure of MSE activities, up to the third year, the level of management knowledge and the tax burden. Additionally, the level of managerial knowledge triples and the tax burden increases six times the chances of corporate mortality to occur until the third year of existence. The main results corroborate the theoretical reference, regarding to the unpreparedness of the entrepreneurs in aspects related to managerial and tax knowledge inherent in the business activities.
本研究旨在介绍在前企业家看来,影响圣卡塔琳娜州北部海岸微型和小型公司过早关闭的主要因素。为此,运用多变量数据分析技术,采用定量的、描述性的理论-实证研究。样本包括36家公司,这些公司在2014年至2016年期间停止了经营活动。采用结构化问卷作为数据收集工具。主要结果表明,管理知识水平和税收负担是影响MSE活动关闭的主要因素,直到第三年。此外,管理知识水平增加三倍,税收负担增加六倍,企业死亡的可能性在存在的第三年发生。主要结果证实了理论参考,关于企业家在经营活动中固有的管理和税务知识方面的准备不足。
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引用次数: 6
Aplicação da metodologia CommonKADS na implementação de projetos de e-gov na perspectiva de uma empresa de software 从软件公司的角度看CommonKADS方法在电子政务项目实施中的应用
IF 0.1 Pub Date : 2018-04-01 DOI: 10.22279/NAVUS.2018.V8N2.P87-100.620
P. Martins, Denilson Sell, Maurício José Ribeiro Rotta, A. R. Ortega
The initiatives of e-government projects are a global phenomenon and in the last decades, research reports a high rate of failure. The governmental environment, context of these projects, is complex, full of disarticulated actions, rigid rules and has the involvement of many actors, with diverse interests, amongst them, software companies. From this perspective, the objective of this work is to apply the CommonKADS methodology to support the management of e-government projects and the resulting organizational memory.To  achieve this purpose, the research team employed a qualitative research approach and ten semi-structured interviews with representatives of software companies in Florianopolis were applied, followed by the application of the CommonKADS. As a result, a knowledge-based system was suggested to integrate the artifacts of organizational memory produced by the company.
电子政务项目的举措是一种全球性现象,在过去几十年中,研究报告称失败率很高。政府环境,这些项目的背景,是复杂的,充满了不明确的行动和严格的规则,有许多参与者的参与,其中包括软件公司。从这个角度来看,这项工作的目标是应用CommonKADS方法来支持电子政务项目的管理和由此产生的组织记忆。为了实现这一目的,研究团队采用了定性研究方法,对Florianopolis的软件公司代表进行了十次半结构化访谈,然后应用了CommonKADS。因此,提出了一个基于知识的系统来集成公司产生的组织记忆工件。
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引用次数: 0
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Navus-Revista de Gestao e Tecnologia
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