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Towards a Multi-Channel Service Delivery model in the data-driven public sector 在数据驱动的公共部门建立多渠道服务交付模式
IF 0.6 Pub Date : 2020-03-31 DOI: 10.17323/2587-814x.2020.1.41.50
E. Agbozo, A. Medvedev
The goal of e-government is to provide public services to end users – be it citizens or residents – of a given nation. Research has shown that there is the susceptibility of governments to check all the boxes so as to present an image of having e-government implementations, yet end users eventually do not benefit from these electronic services. Quality public service delivery is an issue of priority today and, with the increasing availability of modern technological tools and techniques, it is attainable. Datadriven e-government is a necessary ingredient in the modern day public sector due to the widespread availability and rapid production of data (i.e. big data) and it aims at value creation. This study proposes a novel research concept, using the Multi-Channel Service Delivery model as a catalyst to attain the data-driven ecosystem in the public sector. The model was developed based on recommendations from works of previous research to address the changing landscape of the public sector. By integrating the Multi-Channel Service Delivery model into e-government and public sector decision making, governments will be able to bridge the divide and offer services to end users with access to e-services, as well as those who do not. In doing so, the United Nations’ Sustainable Development Goals (SDGs) which are aimed at leaving none behind will be arrived at.
电子政务的目标是为特定国家的最终用户——无论是公民还是居民——提供公共服务。研究表明,政府很容易勾选所有的复选框,以呈现电子政务实施的形象,但最终用户并没有从这些电子服务中受益。提供高质量的公共服务是当今的一个优先问题,随着现代技术工具和技术的日益普及,这是可以实现的。数据驱动的电子政务是现代公共部门的必要组成部分,因为数据(即大数据)的广泛可用性和快速生产,它旨在创造价值。本研究提出了一个新颖的研究概念,利用多渠道服务交付模型作为催化剂,在公共部门实现数据驱动的生态系统。该模型是根据先前研究工作的建议开发的,旨在解决公共部门不断变化的景观。通过将多渠道服务交付模式整合到电子政务和公共部门决策中,政府将能够弥合鸿沟,并向能够访问电子服务的最终用户和没有访问电子服务的最终用户提供服务。这样,旨在不让任何一个人掉队的联合国可持续发展目标(sdg)将得以实现。
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引用次数: 2
Cognitive analysis and choice of an enterprise’s strategic goals 企业战略目标的认知分析与选择
IF 0.6 Pub Date : 2019-12-31 DOI: 10.17323/1998-0663.2019.4.28.38
R. Karayev
One of the most crucial and vulnerable stages of strategic management is the cognitive stage associated with the transformation of the strategic vision and of the enterprise’s mission into its strategic goals. At this stage, management is faced with the problem of developing a coordinated collective opinion on the content of the goals being formed and with the problem of objective assessment of their effectiveness. The difficulties here are due to the phenomenological features of the stage, such as the informal nature of the transformation procedure, the multi-criteria nature of goals, numerous uncertainties and risks exacerbated by the increased variability of business environments, cognitive barriers caused by linguistic discrepancies and differences in the professional experience of strategy developers. Such features of the stage ultimately lead to ambiguous decisions regarding the content of goals and ambiguous assessments of their effectiveness. In these circumstances, traditional support tools (numerous versions of expert methods, brainstorming, Norton and Kaplan's BSC, SMART technology, etc.) face serious limitations. This paper proposes a cognitive technology for forming a coordinated set of the enterprise’s business goals that to a large extent takes into account the features of the given stage. The technology is a single procedure integrating the capabilities of traditional support tools and expanding the creative potential of support based on psychosemantic models and nonmetric multidimensional scaling methods. The results of a real study conducted at a number of enterprises show that cognitive technologies open up new prospects for goal analysis. They can serve as a useful complement to existing support tools and contribute to the design of more effective and realistic business strategies.
战略管理最关键和最脆弱的阶段之一是与战略愿景和企业使命转变为战略目标相关的认知阶段。在这一阶段,管理层面临着对正在形成的目标的内容形成协调一致的集体意见的问题,以及对其有效性进行客观评估的问题。这里的困难是由于该阶段的现象学特征,例如转换过程的非正式性质、目标的多标准性质、商业环境的可变性增加所加剧的许多不确定性和风险、语言差异和战略制定者的专业经验差异所造成的认知障碍。这一阶段的这些特征最终导致对目标内容的模糊决定和对其有效性的模糊评估。在这种情况下,传统的支持工具(众多版本的专家方法、头脑风暴、Norton和Kaplan的BSC、SMART技术等)面临着严重的局限性。本文提出了一种认知技术,用于形成一套协调的企业商业目标,该技术在很大程度上考虑了给定阶段的特征。该技术是一个单一的过程,集成了传统支持工具的能力,并基于精神解放模型和非度量多维缩放方法扩展了支持的创造性潜力。对多家企业进行的一项实际研究结果表明,认知技术为目标分析开辟了新的前景。它们可以作为对现有支持工具的有益补充,并有助于设计更有效、更现实的业务战略。
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引用次数: 0
Application of the committee machine method to analysis of stock market technical indicators 委员会机器法在股票市场技术指标分析中的应用
IF 0.6 Pub Date : 2019-12-31 DOI: 10.17323/1998-0663.2019.4.73.86
N. Chernavin
In this article we study problems of the committee machine method when applied to decision-making when there are many signals from different technical indicators of a stock exchange market. The committee machine method is a data classification method which can find non-linear data dependencies by construction of several linear classifiers. In the framework of this research, the basis for committee machine construction is a unified partially integer programming model, within which various logics of committee structures can be implemented. The subject of the research is the interrelation of indicators of technical indicators of a stock exchange market with pricing for financial instruments of stock exchange trading. Accordingly, the goal of the research is to show the efficiency of committee structures for solving the problems of forecasting the future value of financial instruments listed on stock exchange markets. To accomplish this goal, basic stock exchange data on Sberbank shares were collected from the Moscow Stock Exchange for the period from 2010 to 2019. On the basis of this, the technical indicators and interrelated parameters were calculated. They were used as data for the committee machine models with different numbers of committee members and voting logics. The result of the calculation was to obtain definitive rules, which when applied in speculative trading on the stock exchange market can generate stable profits. For comparison, we show the solutions of a similar problem by classical classification methods. The comparison shows that methods which work with the non-linear data dependencies provide results in terms of classification quality similar to committee machine results. This research may be interesting to the professional traders, investment analysts, specialists in data science and students with a mathematical and/or financial specialization.
在本文中,我们研究了委员会机器方法在证券交易市场的不同技术指标有许多信号时应用于决策的问题。委员会机器方法是一种通过构造多个线性分类器来发现非线性数据相关性的数据分类方法。在本研究的框架下,委员会机器构建的基础是一个统一的部分整数规划模型,在该模型中可以实现委员会结构的各种逻辑。研究的主题是证券交易市场技术指标指标与证券交易金融工具定价的相互关系。因此,本研究的目标是展示委员会结构在解决预测证券交易所上市金融工具未来价值问题方面的效率。为了实现这一目标,从莫斯科证券交易所收集了2010年至2019年俄罗斯联邦储蓄银行股票的基本证券交易所数据。在此基础上,对技术指标及相关参数进行了计算。它们被用作具有不同委员会成员数量和投票逻辑的委员会机器模型的数据。计算的结果是获得了明确的规则,当这些规则应用于股票交易市场的投机交易时,可以产生稳定的利润。为了进行比较,我们用经典分类方法给出了类似问题的解。比较表明,使用非线性数据相关性的方法在分类质量方面提供了与委员会机器结果类似的结果。这项研究可能会引起专业交易员、投资分析师、数据科学专家以及数学和/或金融专业学生的兴趣。
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引用次数: 0
The design of the structure of the software system for processing text document corpus 文本文档语料库处理软件系统的结构设计
IF 0.6 Pub Date : 2019-12-31 DOI: 10.17323/1998-0663.2019.4.60.72
V. Barakhnin, O. Kozhemyakina, R. Mukhamedyev, Yu. S. Borzilova, K. Yakunin
One of the most difficult tasks in the field of data mining is the development of universal tools for the analysis of texts written in the literary and business styles. A popular path in the development of algorithms for processing text document corpus is the use of machine learning methods that allow one to solve NLP (natural language processing) tasks. The basis for research in the field of natural language processing is to be found in the following factors: the specificity of the structure of literary and business style texts (all of which requires the formation of separate datasets and, in the case of machine learning methods, the additional feature selection) and the lack of complete systems of mass processing of text documents for the Russian language (in relation to the scientific community-in the commercial environment, there are some systems of smaller scale, which are solving highly specialized tasks, for example, the definition of the tonality of the text). The aim of the current study is to design and further develop the structure of a text document corpus processing system. The design took into account the requirements for large-scale systems: modularity, the ability to scale components, the conditional independence of components. The system we designed is a set of components, each of which is formed and used in the form of Docker-containers. The levels of the system are: the data processing level, the data storage level, the visualization and management of the results of data processing (visualization and management level). At the data processing level, the text documents (for example, news events) are collected (scrapped) and further processed using an ensemble of machine learning methods, each of which is implemented in the system as a separate Airflow-task. The results are placed for storage in a relational database; ElasticSearch is used to increase the speed of data search (more than 1 million units). The visualization of statistics which is obtained as a result of the algorithms is carried out using the Plotly plugin. The administration and the viewing of processed texts are available through a web-interface using the Django framework. The general scheme of the interaction of components is organized on the principle of ETL (extract, transform, load). Currently the system is used to analyze the corpus of news texts in order to identify information of a destructive nature. In the future, we expect to improve the system and to publish the components in the open repository GitHub for access by the scientific community.
数据挖掘领域中最困难的任务之一是开发用于分析以文学和商业风格编写的文本的通用工具。在处理文本文档语料库的算法开发中,一个流行的路径是使用机器学习方法,允许人们解决NLP(自然语言处理)任务。自然语言处理领域的研究基础有以下几个方面:文学和商业风格文本结构的特殊性(所有这些都需要形成单独的数据集,在机器学习方法的情况下,需要额外的特征选择)以及缺乏完整的俄语文本文档大规模处理系统(与科学界相关)在商业环境中,有一些规模较小的系统,它们正在解决高度专业化的任务,例如,文本调性的定义)。本研究的目的是设计并进一步开发一个文本文档语料库处理系统的结构。该设计考虑了大型系统的要求:模块化、扩展组件的能力、组件的条件独立性。我们设计的系统是一组组件,每个组件都以docker -container的形式形成和使用。系统的层次有:数据处理层、数据存储层、数据处理结果的可视化和管理(可视化和管理层)。在数据处理层面,文本文档(例如,新闻事件)被收集(废弃),并使用机器学习方法的集合进一步处理,每个方法在系统中作为单独的airflow任务实现。结果存储在关系数据库中;ElasticSearch用于提高数据搜索速度(超过100万单位)。利用Plotly插件实现了该算法所获得的统计数据的可视化。通过使用Django框架的web界面,可以管理和查看处理过的文本。组件交互的总体方案是按照ETL(提取、转换、加载)的原则组织的。目前,该系统主要用于分析新闻文本的语料库,以识别具有破坏性的信息。在未来,我们希望改进系统,并在GitHub开放存储库中发布组件,供科学界访问。
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引用次数: 7
Developing digital twins for production enterprises 为生产企业发展数字孪生
IF 0.6 Pub Date : 2019-12-31 DOI: 10.17323/1998-0663.2019.4.7.16
V. Makarov, A. Bakhtizin, G. Beklaryan
This article presents a new approach to developing digital twins of production companies with the use of simulation methods. It describes the concept of digital twins as an integrated system that aggregates simulation models, databases and intelligent software modules of the class of genetic optimization algorithms, subsystems of data mining, etc. The article presents examples of simulation models of different production companies, in particular, a typical assembly plant and a typical oil production enterprise. The first company carries out activities to assembly products from individual components with its own individual characteristics. To describe the behavior of such an enterprise, methods of agent and discrete-event modeling are used. The second enterprise produces raw carbohydrate materials at existing fields with individual characteristics. The integrated simulation models thus developed are integrated with a subject-oriented database and optimization modules that facilitate providing a control of the technological and resource characteristics of the respective production enterprises. The development of these models was performed using AnyLogic and Powersim simulation systems that support agent-based modeling and system dynamics methods. We demonstrate here the possibility of creating ‘digital twins’ for production companies using modern simulation tools.
本文提出了一种利用模拟方法开发生产企业数字双胞胎的新方法。描述了数字双胞胎的概念,它是一个集成系统,汇集了遗传优化算法类的仿真模型、数据库和智能软件模块、数据挖掘子系统等。文章介绍了不同生产公司的仿真模型示例,特别是典型的装配厂和典型的石油生产企业。第一家公司开展活动,将具有自身特色的单个组件组装成产品。为了描述这样一个企业的行为,使用了代理和离散事件建模的方法。第二家企业在现有领域生产具有个人特色的碳水化合物原料。由此开发的综合模拟模型与面向主题的数据库和优化模块相集成,这些模块有助于控制各个生产企业的技术和资源特征。这些模型的开发是使用AnyLogic和Powersim模拟系统进行的,这些系统支持基于代理的建模和系统动力学方法。我们在这里展示了使用现代模拟工具为制作公司创建“数字双胞胎”的可能性。
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引用次数: 15
Simulation of artefact detection in Viber and Telegram instant messengers in Windows operating systems Windows操作系统下Viber和Telegram即时通讯工具的伪影检测仿真
IF 0.6 Pub Date : 2019-12-31 DOI: 10.17323/1998-0663.2019.4.39.48
A. Borodin, R. Veynberg, Dmitry I. Pisarev, O. Litvishko
Messengers are popular today on mobile devices and traditional computers. Starting as a small text messaging service, they have turned into effective communication channels for both private and corporate users, becoming more than just an SMS replacement. Users entrust to them a huge amount of information, such as a time-based map of activity, photos and other personal data. Messengers changed the way communication is done; they reduce the distance to the user and along with social networks become tools for fraud, spam or blackmail and terrorism. In this regard, it is vital to study instant messengers from a forensic point of view. This research explores and compares two popular messengers: Viber and Telegram, which is rapidly gaining popularity in the criminal world and the darknet as secure message tools. The main purpose of the research is to investigate and analyze potential artefacts remaining during the installation and use of instant messengers, as well as after their uninstallation. The authors have done several experiments to investigate the artefacts in different environments and provide clear explanation of the results. The experiments showed that even though Telegram is considered to be one of the most secure instant messengers, important and useful material on a hard drive and registry remain after complete uninstallation of the application. Exploring Viber artefacts showed up information that helps to restore the whole history of a communication. Moreover, the study confirmed that artefacts are still accessible in Windows after removal of the application. INFORMATION SECURITY
如今,信使在移动设备和传统电脑上很受欢迎。从一个小型短信服务开始,它们已经成为私人和企业用户的有效沟通渠道,不仅仅是短信的替代品。用户将大量信息委托给他们,例如基于时间的活动地图、照片和其他个人数据。信使改变了沟通的方式;它们缩短了与用户的距离,并与社交网络一起成为欺诈、垃圾邮件或勒索和恐怖主义的工具。在这方面,从法医学的角度研究即时信使是至关重要的。这项研究探索并比较了两种流行的信使:Viber和Telegram,这两种信使在犯罪世界和暗网中作为安全消息工具迅速流行起来。这项研究的主要目的是调查和分析在安装和使用即时通讯工具以及卸载后遗留的潜在伪影。作者做了几个实验来研究不同环境中的伪影,并对结果进行了明确的解释。实验表明,尽管Telegram被认为是最安全的即时通讯工具之一,但在应用程序完全卸载后,硬盘和注册表上的重要和有用材料仍然存在。对Viber人工制品的探索显示了有助于恢复整个通信历史的信息。此外,该研究证实,在删除应用程序后,人工制品仍然可以在Windows中访问。信息安全
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引用次数: 5
Improvement of a pharmaceutical enterprise’s business processes at the stage of preclinical development of new drugs 制药企业在新药临床前开发阶段的业务流程改进
IF 0.6 Pub Date : 2019-12-31 DOI: 10.17323/1998-0663.2019.4.17.27
M. Belov, Mikhail Shakhmuradyan
The rapid increase of the population, as well as the high rate of urbanization, are leading to an increased need for medical supplies, as well as the need for faster release of new drugs to the market. In this article, the authors analyze and aggregate the activities of a number of pharmaceutical companies at the preclinical stage of drug development to identify optimal management models at the stage of each operational iteration. The work methodology is based on an empirical study based on two progressive stages: a qualitative analysis of the business processes of pharmaceutical enterprises, reflected in regulatory rules and company reports, as well as in-depth interviews with representatives of these commercial organizations. Based on the results obtained at the end of the first stage, the authors established the problem of the lack of a unified presentation of standardized operating procedures, as well as an aggregated representation of the stage of research work on the production of the drug. When considering each business process of this stage, the authors presented a model of the minimum unit of integrated activity (MUnIA). This model most optimally describes local operational business processes during drug development, and can also serve as an instrumental framework for guiding preclinical studies in the formation of a document on standardization of operational procedures. The results of the first stage of the empirical analysis were verified during the second part of the work - in-depth interviews with industry representatives. The findings of this study can be used by project managers at the preclinical testing stage to reduce the time spent on operating procedures.
人口的快速增长以及高城市化率导致对医疗用品的需求增加,也导致需要更快地向市场释放新药。在这篇文章中,作者分析和汇总了许多制药公司在药物开发临床前阶段的活动,以确定每个运营迭代阶段的最佳管理模型。工作方法基于基于两个渐进阶段的实证研究:监管规则和公司报告中反映的对制药企业业务流程的定性分析,以及对这些商业组织代表的深入访谈。根据第一阶段结束时获得的结果,作者确定了缺乏标准化操作程序的统一表述以及药物生产研究工作阶段的汇总表述的问题。在考虑这一阶段的每个业务流程时,作者提出了一个集成活动最小单元(MUnIA)的模型。该模型最有效地描述了药物开发过程中的本地运营业务流程,也可以作为指导临床前研究的工具框架,以形成操作程序标准化文件。第一阶段实证分析的结果在工作的第二部分——对行业代表的深入访谈中得到了验证。这项研究的结果可供项目经理在临床前测试阶段使用,以减少在操作程序上花费的时间。
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引用次数: 0
Image processing of concentrated and scattered objects 集中和分散物体的图像处理
IF 0.6 Pub Date : 2019-12-31 DOI: 10.17323/1998-0663.2019.4.49.59
V. Alekseev, D. Lakomov, A. A. Shishkin, G. Maamari
In modern control systems and information processing, the recognition of objects in the image is complicated by the fact that the impact of negative factors introduces uncertainty into this process, leading to blurring of images. In this regard, it is necessary to develop models and algorithms that would reduce the degree of uncertainty in image processing. These models are necessary, for example, when monitoring environmentally hazardous objects, for search and detection of unauthorized burial of household waste, in the field of information security, in the analysis of x-rays and thermograms, in the actions of unmanned aerial vehicles of law enforcement agencies in autonomous mode. This article presents a description of information technology for recognition in the automated mode of objects in images. The basis of this technology is the algorithm of contour analysis of images. The main distinguishing feature of the algorithm is the use of convolution of the image in four directions, as well as the tracing procedure. The aim of the study was to develop algorithms for high-speed automated visualization of external objects. We present the results of the study of the algorithm of contour analysis in the processing of various images in the visible and infrared wavelengths. Recommendations are formulated for the choice of parameters of the contour analysis algorithm, such as the mean square deviation in image blur, minimum and maximum thresholds for filtering. The results of the study can be used in production management systems, life support of the city, technical vision, environmental conditions, monitoring of business processes, as well as in the creation of simulators for training operators of complex systems, etc. In addition, we show the expediency of applying the algorithm we developed in decision support systems.
在现代控制系统和信息处理中,由于负面因素的影响在识别过程中引入了不确定性,导致图像模糊,因此图像中物体的识别变得复杂。在这方面,有必要开发能够降低图像处理中的不确定性程度的模型和算法。例如,在监测对环境有害的物体、搜索和检测未经授权的生活垃圾掩埋、信息安全领域、x射线和体温图分析、执法机构无人驾驶飞行器在自动模式下的行动中,这些模型都是必要的。本文介绍了在自动模式下识别图像中对象的信息技术。该技术的基础是图像的轮廓分析算法。该算法的主要区别在于使用了图像在四个方向上的卷积,以及跟踪过程。该研究的目的是开发用于外部对象的高速自动可视化的算法。我们介绍了在可见光和红外波长下处理各种图像的轮廓分析算法的研究结果。对轮廓分析算法的参数选择提出了建议,如图像模糊的均方偏差、滤波的最小和最大阈值。研究结果可用于生产管理系统、城市生活支持、技术视野、环境条件、业务流程监控,以及创建用于培训复杂系统操作员的模拟器等。此外,我们还展示了将我们开发的算法应用于决策支持系统的方便性。
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引用次数: 2
Approach to the organization of decision support in the formulation of innovative regional development strategies based on adaptive-simulation model 基于自适应模拟模型的区域创新发展战略决策支持组织方法
IF 0.6 Pub Date : 2019-09-30 DOI: 10.17323/1998-0663.2019.3.20.34
L. Chernyakhovskaya, M. Nizamutdinov, V. Oreshnikov, A. Atnabaeva
This article deals with the formulation of a decision support system (DSS) in the field of regional development management. The review of existing approaches in this area presented here attests, on the one hand, to their diversity, and on the other hand allows us to draw conclusions about the need to address several methodological and practical issues of decision support in terms of innovative development of regions. Based on this, the goal of the research was to develop the concept of DSS to justify the parameters of an innovative development strategy for regional development based on adaptive mechanisms for coordinating the interests of economic agents. MODELING OF SOCIAL AND ECONOMIC SYSTEMS
本文论述了区域发展管理领域中决策支持系统(DSS)的制定。这里介绍的对这一领域现有方法的审查一方面证明了它们的多样性,另一方面使我们能够得出结论,认为有必要在区域创新发展方面解决决策支持的几个方法和实际问题。基于此,研究的目标是发展DSS的概念,以证明基于协调经济主体利益的适应性机制的区域发展创新发展战略的参数是合理的。社会经济系统建模
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引用次数: 2
How can an IT organization earn its customers’ trust: A practical approach IT组织如何赢得客户的信任:一种实用的方法
IF 0.6 Pub Date : 2019-09-30 DOI: 10.17323/1998-0663.2019.3.67.77
A. Biryukov
The paper describes a practical approach which can be used by internal IT organizations to gain their business customers’ trust. The variety of customers of the internal IT service provider is limited to internal customers only. The distinguishing feature of the proposed approach is that it is completely practice-oriented, i.e. primarily aimed at building trust among IT service providers and their customers in a particular organization. The approach is based on the idea that there are measurable prerequisites for the emergence of a customer’s trust which allow you to partially formalize the IT organization’s intention to earn its customers’ trust. A model of intra-organizational trust is proposed; it is progressively improved as the IT organization develops its trust-building capabilities. The model comprises all IT service customers in an organization along with their communications and accounts for internal organizational IT service market specifics. A high-level blueprint of the trust model is described which can serve as a starting point when developing a full-scale trust model in a particular IT organization. We present an approach to the trust model improvement which builds upon principles adopted from widely recognized CMMI model. With this approach, an internal IT service provider can benefit from maturity assessment methods to improve its trust building capabilities.
本文描述了一种可被内部IT组织用来获得其业务客户信任的实用方法。内部IT服务提供商的客户种类仅限于内部客户。所建议的方法的显著特征是它完全面向实践,即主要旨在在特定组织中的it服务提供者及其客户之间建立信任。该方法基于这样一种思想,即客户信任的出现存在可度量的先决条件,它允许您部分地形式化IT组织赢得客户信任的意图。提出了一个组织内信任模型;随着it组织发展其建立信任的能力,它会逐步得到改进。该模型包括组织中的所有IT服务客户,以及他们的通信和内部组织IT服务市场细节的帐户。本文描述了信任模型的高级蓝图,它可以作为在特定IT组织中开发全面信任模型的起点。我们提出了一种基于广泛认可的CMMI模型所采用的原则来改进信任模型的方法。使用此方法,内部IT服务提供者可以从成熟度评估方法中获益,从而提高其信任构建能力。
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引用次数: 2
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Biznes Informatika-Business Informatics
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