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Bigger and Complex Is Not Always Better. The Creation of Composite Sustainable Tourism Indicator to Compare Destination Development 更大更复杂并不总是更好。创建综合可持续旅游指标,比较目的地发展
IF 1.7 Q3 HOSPITALITY, LEISURE, SPORT & TOURISM Pub Date : 2021-12-24 DOI: 10.30519/ahtr.970292
Matús Marcis, T. Gajdošík
Destination managers need indicators for monitoring, comparing and decision-making purposes about sustainable tourism development. There have been several initiatives to set the sustainable tourism indicators, however, the indicators are either too complex, data collection is difficult, or the analysis requires expert statistical knowledge. Therefore, this article aims to propose a user-friendly method that allows destination managers and decision makers to process tourism data and integrate them into one composite indicator. To help destination managers in their work, this paper reviews the most used methods to create composite indicators, and with the help of the Delphi method among experienced tourism leaders, it proposes a tool that allows destination managers to compare sustainable tourism development of destinations. The results present the application of simple composite sustainable tourism indicator on the example of eight destinations in Slovakia. The paper provides useful guidance in data collection, analysis and decision-making concerning sustainable tourism development.
目的地管理者需要对可持续旅游发展进行监测、比较和决策的指标。制定可持续旅游指标的若干举措,但这些指标要么过于复杂,要么难以收集数据,要么分析需要专业的统计知识。因此,本文旨在提出一种用户友好的方法,使目的地管理者和决策者能够处理旅游数据并将其整合为一个复合指标。为了帮助目的地管理者更好地开展工作,本文回顾了最常用的复合指标创建方法,并借助经验丰富的旅游领导者的德尔菲法,提出了一种可以让目的地管理者比较目的地可持续旅游发展的工具。结果提出了简单复合可持续旅游指标在斯洛伐克八个旅游目的地的应用实例。本文为旅游可持续发展的数据收集、分析和决策提供了有益的指导。
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引用次数: 0
Online Travel Agencies and Their Role in the Tourism Industry 在线旅行社及其在旅游业中的作用
IF 1.7 Q3 HOSPITALITY, LEISURE, SPORT & TOURISM Pub Date : 2021-12-13 DOI: 10.30519/ahtr.865546
G. Garcia, Sara Joana Gadotti Dos Anjos, Seden Doğan
This article aims to present the evolution of online travel agencies, the main themes, authors, and methodologies, through a systematized review. The analysis has focused on 61 papers published from 2009 until 2020. The research was limited by the journal ranking in the subject category tourism, leisure and hospitality management in the Scimago Journal and Country Rank. Field research is the most frequent in studies in the area. However, the interest in experiments and content analysis grows, using the content generated by customers in the online travel agencies. This study helps to collaborate in the authors’ decisionmaking regarding the methodology to be used and which authors are being negotiated in future research. The results showed how the theme has evolved, changes in approaches, the way online travel agencies report to their partners (often in a conflictual way) and customers, pointing out new trends to be studied. There was no literature review about online travel agencies published in the journals used for this research, to the best of our knowledge. Cover many years and expand the search to other academic journals is our suggestion for future research. 1 Address correspondence to Gisele Magrini GARCIA, 5th Avenue, 1,100 Block 07 Room 204, Neighborhood: Municipalities, CEP 88337-300 Balneário Camboriú, SC Brazil. E-mail: gimagrinigarcia@gmail.com
本文旨在通过系统化的回顾,呈现在线旅行社的演变、主题、作者和方法。该分析的重点是2009年至2020年发表的61篇论文。这项研究受到Scimago journal和国家排名中旅游、休闲和酒店管理学科类别期刊排名的限制。在该领域的研究中,实地调查是最常见的。然而,利用在线旅行社客户生成的内容,对实验和内容分析的兴趣在增长。这项研究有助于在作者关于将要使用的方法的决策中进行合作,哪些作者正在未来的研究中进行谈判。调查结果显示了旅游主题的演变、方式的变化、在线旅行社向合作伙伴(通常是以一种冲突的方式)和客户报告的方式,并指出了有待研究的新趋势。据我们所知,本研究所使用的期刊上没有关于在线旅行社的文献综述。我们对未来研究的建议是:覆盖多年,并将搜索范围扩大到其他学术期刊。地址:吉赛尔·马格里尼·加西亚,第五大道,1100座07室204室,社区:市政当局,CEP 88337-300 Balneário Camboriú, SC巴西。电子邮件:gimagrinigarcia@gmail.com
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引用次数: 1
How Smartness of Leisure-Sports Appliances Influence Tourists Intention to Use 休闲体育用品的智能度如何影响游客的使用意愿
IF 1.7 Q3 HOSPITALITY, LEISURE, SPORT & TOURISM Pub Date : 2021-12-01 DOI: 10.30519/ahtr.939463
Ching-Chou Chen, Chen-Ju Lin
The tourism and hospitality industries emphasize on indoor leisure-sport activities for tourists because these activities are less impacted by weather and provide enjoyment and relaxation to travelers, thereby enhancing their satisfaction. This study used the self-promotion perspective to establish a theoretical model to illustrate how the perceived usefulness of a product (in these cases, leisure-sports appliances) mediates the relationship between a tourist’s self-image and intention to use. Focusing on the users of treadmill, massage chair, Nintendo Wii, and hydrotherapy machine, a sample of 384 effective respondents was collected and analyzed with structural equation modelling by using AMOS 21.0. The study revealed several essential findings. First, product features like multifunctionality and reactivity significantly associate with a user’s self-image and perceived usefulness of a leisure-sports appliance. Product complexity positively relates to self-image but negatively relates to perceived usefulness, whereas automation positively relates to perceived usefulness but negatively relates to perceived self-image. Moreover, individual subjective norms significantly influence perceived usefulness and intention to use. Entertainment is not significant to an individual’s perceived usefulness but is significantly associated with a tourist’s intention to use. This study affirms the mediating role of perceived usefulness that connects self-image and intention to use.
旅游业和酒店业强调为游客提供室内休闲体育活动,因为这些活动受天气的影响较小,可以为游客提供享受和放松,从而提高他们的满意度。本研究运用自我提升的视角,建立了一个理论模型来说明产品(在本研究中为休闲运动用品)的感知有用性如何中介游客自我形象与使用意愿之间的关系。以跑步机、按摩椅、任天堂Wii和水疗机用户为研究对象,收集有效问卷384人,利用AMOS 21.0软件进行结构方程建模分析。这项研究揭示了几个重要的发现。首先,多功能和反应性等产品特征与用户的自我形象和休闲运动设备的感知有用性密切相关。产品复杂性与自我形象正相关,与感知有用性负相关;自动化与感知有用性正相关,与感知自我形象负相关。此外,个体主观规范显著影响感知有用性和使用意图。娱乐对个人的感知有用性并不重要,但与游客的使用意图显著相关。本研究证实了感知有用性在自我形象与使用意图之间的中介作用。
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引用次数: 2
Examining the Relationship between Subjective Vitality as a Personality Trait, Experience Quality, and Environmental Stewardship of Tourists Visiting Atatürk Arboretum atatrk植物园游客主观活力人格特质、体验品质与环境管理之关系研究
IF 1.7 Q3 HOSPITALITY, LEISURE, SPORT & TOURISM Pub Date : 2021-11-29 DOI: 10.30519/ahtr.941911
M. C. Altunel, M. Yalcin
Subjective vitality is usually discussed theoretically in a business context but it has important practical implications as well. This study examines subjective vitality as a trait and personal resource, in the context of outdoor recreation and garden tourism. Visitors of Atatürk Arboretum, Istanbul were surveyed, and a model was proposed and tested to examine the relationship between subjective vitality and experience quality based on conservation of resources theory and environmental stewardship (attitudinal stewardship and behavioral intentions). The results confirm that subjective vitality has a significant and positive effect on experience quality. Further, experience quality has a significant and positive effect on attitudinal stewardship, which, in turn, has the same effect on behavioral intentions. This implies that, after having a good experience, a visitor may feel more connected to the park, more willing to help, and more inclined to revisit and advocate.
主观活力通常在商业语境中进行理论讨论,但它也具有重要的现实意义。本研究以户外游憩与园林旅游为背景,探讨主观活力作为一种特质与个人资源。以伊斯坦布尔atatatrk植物园的游客为研究对象,基于资源保护理论和环境管理(态度管理和行为意向),提出并检验了游客主观活力与体验质量之间的关系模型。结果证实,主观活力对体验质量有显著的正向影响。此外,经验品质对态度管理有显著的正向影响,态度管理对行为意向也有同样的影响。这意味着,在有了良好的体验后,游客可能会觉得与公园联系更紧密,更愿意提供帮助,更倾向于再次访问和宣传。
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引用次数: 1
Determinants of The Expenditure of Tourist Demand in Coastal Destinations 沿海旅游目的地旅游需求支出的决定因素
IF 1.7 Q3 HOSPITALITY, LEISURE, SPORT & TOURISM Pub Date : 2021-11-29 DOI: 10.30519/ahtr.940152
A. Tanana, M. Caruso, C. Rodríguez
The aim of this work is to analyze the determinants of tourist expenditure in Monte Hermoso, a destination located in the southwest of the province of Buenos Aires, Argentina. Tourist surveys were administered during the austral summer (January-February) and considered as primary information. Socioeconomic and trip-related variables were selected to explain the determinants of the average total expenditure of tourists in this destination. The Ordinary Least Squares (OLS) method was applied. From the results obtained, it was determined that the level of income, origin, group size, and type of accommodation are the regressors that best demonstrate the spending behavior of the destination's domestic demand. Therefore, it is possible to identify the most attractive demand segments that contribute to improving competitiveness and increasing the rate of return of the destination.
这项工作的目的是分析蒙特赫尔莫索的旅游支出的决定因素,这是一个位于阿根廷布宜诺斯艾利斯省西南部的目的地。旅游调查在南部夏季(1 - 2月)进行,并被视为主要信息。选择社会经济和旅行相关变量来解释游客在该目的地的平均总支出的决定因素。采用普通最小二乘(OLS)方法。所得结果表明,收入水平、来源、群体规模和住宿类型是最能反映目的地国内需求消费行为的回归因子。因此,有可能确定有助于提高竞争力和提高目的地回报率的最具吸引力的需求部分。
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引用次数: 1
Thailand’s Image from the Perspectives of Chinese Non-Visitors and Visitors 中国非游客与游客视角下的泰国形象
IF 1.7 Q3 HOSPITALITY, LEISURE, SPORT & TOURISM Pub Date : 2021-11-29 DOI: 10.30519/ahtr.972877
Raweewan Proyrungroj
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引用次数: 1
THE RELATIONSHIP BETWEEN TOURISM AND ECONOMIC GROWTH IN THE SCOPE OF ECONOMIC FREEDOM AND FREEDOM OF INVESTMENT 旅游与经济增长的关系在经济自由和投资自由的范围内
IF 1.7 Q3 HOSPITALITY, LEISURE, SPORT & TOURISM Pub Date : 2021-11-22 DOI: 10.30519/ahtr.930826
Emrullah Mete
Tourism is one of the sectors to which countries have recently given importance as a means of ensuring economic growth, and the relationship between the two has been the subject of many study in economic literature within the framework of four hypotheses; being tourism-oriented growth, feedback, protection, and neutrality. In the present study, the relationship between tourism and economic growth is investigated for Mediterranean countries in the 2006–2019 period. A Dumitrescu-Hurlin Panel Causality Analysis was carried out in the study in which economic growth, tourism revenues, economic freedom, and investment freedom data were used as variables. The analysis was carried out both across the panel and on the basis of countries. Panel analysis results showed that tourism revenues are the cause of economic growth, which confirms the tourism-oriented growth hypothesis. That said, the causality relationship between economic growth, tourism revenues, and economic freedom cannot be determined based on the panel-wide results, as the results differ from country to country. Finally, a two-way causality between economic growth and freedom of investment, and a one-way causality from tourism revenues to freedom of investment has been identified.
旅游业是各国最近作为确保经济增长的手段而给予重视的部门之一,两者之间的关系一直是四个假设框架内经济文献中许多研究的主题;以旅游为导向的成长、反馈、保护和中立。在本研究中,对2006-2019年期间地中海国家的旅游业与经济增长之间的关系进行了调查。本研究以经济增长、旅游收入、经济自由度和投资自由度数据为变量,进行了dumitrescup - hurlin面板因果关系分析。分析是在整个小组和国家的基础上进行的。面板分析结果表明,旅游收入是经济增长的原因,这证实了旅游导向增长假说。也就是说,经济增长、旅游收入和经济自由之间的因果关系不能根据整个小组的结果来确定,因为结果因国而不同。最后,经济增长与投资自由之间存在双向因果关系,旅游收入与投资自由之间存在单向因果关系。
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引用次数: 2
Hotels’ Green Practices Adoption: Determinants and Top Managers’ Environmental Commitment 酒店的绿色实践采用:决定因素和高层管理者的环境承诺
IF 1.7 Q3 HOSPITALITY, LEISURE, SPORT & TOURISM Pub Date : 2021-11-15 DOI: 10.30519/ahtr.937991
Lok-sin Kuar, Lee-Peng Ng, Yuen-Onn Choong, I-Chi Chen, S. Teoh, Chee-wee Tee
This study aims to examine the mediating effects of top managers’ environmental commitment (EC) between three key variables (i.e., subjective norms, perceived benefits, and environmental knowledge) and the adoption of green practices in Malaysian hotels. This study also evaluates the direct linkages among these variables. A total of 147 hotel top managers returned the completed and valid questionnaires. The participants consisted of top managers, such as owners, general managers, CEOs, and senior managers who possess managerial discretion regarding the hotel’s green practices. Top managers’ EC was found to be significantly related to green practices adoption in the hotels. Subjective norms (i.e., perceived stakeholder pressure) and environmental knowledge showed direct influences on top managers’ EC. On the other hand, the hotels’ green practices were mainly explained by environmental knowledge and perceived benefits. Top managers’ EC was found to fully mediate the relationship between subjective norms and green practices. Besides, EC partially mediates the linkage between environmental knowledge and green practices. These findings suggest that exposure to environmental knowledge through different platforms and frequent monitoring of the stakeholders' expectations are beneficial in enhancing environmental commitment among hotel top managers and embracing green practices.
本研究旨在检验马来西亚酒店高层管理者的环境承诺(EC)在三个关键变量(即主观规范、感知利益和环境知识)与绿色实践的采用之间的中介作用。本研究还评估了这些变量之间的直接联系。共有147位酒店高层管理者上交了完整有效的问卷。参与者包括高层管理人员,如业主、总经理、首席执行官和高级管理人员,他们对酒店的绿色实践拥有管理自由裁量权。研究发现,高层管理人员的EC与酒店采用绿色实践有显著关系。主观规范(即感知到的利益相关者压力)和环境知识对高层管理者的电子商务有直接影响。另一方面,酒店的绿色实践主要由环境知识和感知利益来解释。研究发现,高层管理人员的主观规范和绿色实践之间的关系完全中介。此外,电子商务在环境知识与绿色实践之间的联系中起到部分中介作用。这些发现表明,通过不同的平台接触环境知识,并经常监测利益相关者的期望,有利于提高酒店高层管理人员的环境承诺,并接受绿色实践。
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引用次数: 0
How Hotel Brand Website Contributes to Online Hotel Reservation on Consumer Review Website? 酒店品牌网站如何促进消费者评论网站上的在线酒店预订?
IF 1.7 Q3 HOSPITALITY, LEISURE, SPORT & TOURISM Pub Date : 2021-11-15 DOI: 10.30519/ahtr.933696
N. Assarut, S. Eiamkanchanalai
While past research only attempted to investigate the impact of consumer review website characteristics on the hotel reservation behavior, this study incorporated both characteristics of hotel brand website and consumer review website into consideration. Impacts of the two types of websites on reservation behaviors in consumer review websites were examined. The moderating effects of consumer involvement and risk aversion factors were also considered. Three hundred and two respondents from the questionnaire survey were chosen from Bangkok metropolitan population aged 25-60, who experienced with online hotel reservations. The findings show that apart from the review website’s ease of use, information usefulness and price offered, brand website’s information usefulness also has positive impact on consumers’ decisions on the review website. However, brand website’s ease of use discourages the usage of the review website. High-risk aversion consumers tend to use the review websites, while high-involvement consumers pay less intention to the review websites’ information usefulness and are unlikely to use them. These findings will help managers effectively manage and design decision algorithm for their multi-channels of hotel e-commerce. The results explain dynamic, search sequence and interrelationship of current traveler’s behaviors. The source of their hotel search is both consumer review website and hotel brand website.
以往的研究只是试图调查消费者评论网站的特征对酒店预订行为的影响,而本研究同时考虑了酒店品牌网站和消费者评论网站的特征。研究了两类网站对消费者评论网站预订行为的影响。研究还考虑了消费者参与和风险规避因素的调节作用。从问卷调查中选出了32名受访者,年龄在25-60岁之间,他们都有过在线酒店预订的经历。研究结果表明,除了点评网站的易用性、信息有用性和提供的价格外,品牌网站的信息有用性对消费者对点评网站的决策也有积极的影响。然而,品牌网站的易用性阻碍了评论网站的使用。高风险厌恶消费者倾向于使用评论网站,而高介入消费者对评论网站信息有用性的意愿较低,不太可能使用评论网站。这些发现将有助于管理者有效地管理和设计多渠道酒店电子商务的决策算法。研究结果解释了当前旅游者行为的动态性、搜索序列性和相互关联性。他们的酒店搜索来源是消费者评论网站和酒店品牌网站。
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引用次数: 0
DETERMINING THE CRISIS MANAGEMENT STRATEGIES APPLIED BY HOTEL MANAGERS DURING THE OUTBREAK OF CORONAVIRUS (COVID-19) 确定冠状病毒(covid-19)爆发期间酒店经理应用的危机管理策略
IF 1.7 Q3 HOSPITALITY, LEISURE, SPORT & TOURISM Pub Date : 2021-10-19 DOI: 10.30519/ahtr.951594
E. Çoban, Ç. H. Özel, O. Emi̇r
The aim of this research is to determine the crisis management strategies that city hotel managers applied during the Covid-19 pandemic period. The data for the research were collected from the managers in Eskisehir, which is popular with city tourism. Findings may contribute to the literature by offering crisis management strategies that can be guiding for managers of other city hotels. Semi-structured interview questions as a part of qualitative method were used to collect the data. The interviews were held with 13 hotel managers between 25th September and 21th October 2020. Thematic analysis was used and three main themes and nine sub-themes were revealed. The findings showed that hotel managers felt the negative effects of the crisis in the hotels where they worked. Despite the fact that hotel managers were caught unprepared for the coronavirus (Covid-19) crisis, they managed to control the crisis process well with their knowledge, skills and experience. Managers adopted a reactive approach since there was no similar crisis situation before and made the necessary efforts to overcome the crisis. Suggestions were presented to researchers for future studies on the subject and to practitioners in the tourism sector on the development of crisis management strategies.
本研究的目的是确定城市酒店经理在Covid-19大流行期间应用的危机管理策略。这项研究的数据是从埃斯基谢希尔的管理人员那里收集的,埃斯基谢希尔是一个受城市旅游业欢迎的地方。研究结果可能有助于文献提供危机管理策略,可以指导其他城市酒店的管理者。采用半结构化访谈问题作为定性方法的一部分来收集数据。在2020年9月25日至10月21日期间,对13位酒店经理进行了采访。通过主题分析,揭示了三个主主题和九个副主题。调查结果显示,酒店管理者在他们工作的酒店感受到危机的负面影响。尽管酒店经理对冠状病毒(Covid-19)危机毫无准备,但他们凭借自己的知识、技能和经验成功地控制了危机过程。由于以前没有类似的危机情况,管理者采取了反应性的方法,并做出了必要的努力来克服危机。向研究人员提出了今后研究这一问题的建议,并向旅游部门的从业人员提出了制定危机管理战略的建议。
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引用次数: 4
期刊
Advances in Hospitality and Tourism Research-AHTR
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