The nexus between tourism sector performance and the quality of institution have been widely studied by several researchers. However, based on the knowledge of the authors of this study, no research has investigated the impact of institutional quality and trade openness as an economic institution on tourism development for most-visited developing countries. In this context, the target of this study was to empirically examine the link between the quality of the institutional structure and tourism sector development for 10 developing countries for the period 2001 to 2018. To achieve this objective, the panel data approach was preferred and adopted as it provides the advantage of including more observations. The results obtained indicate that an increment of 1% in trade volume and institutional quality increased tourism arrivals by 1.29% and 0.38%, respectively.
{"title":"The Nexus between Tourism Sector Performance and Institutional Quality: Evidence from Ten Most-Visited Developing Countries","authors":"Betül Pi̇şki̇n, Mert Öğretmenoğlu","doi":"10.30519/ahtr.978221","DOIUrl":"https://doi.org/10.30519/ahtr.978221","url":null,"abstract":"The nexus between tourism sector performance and the quality of institution have been widely studied by several researchers. However, based on the knowledge of the authors of this study, no research has investigated the impact of institutional quality and trade openness as an economic institution on tourism development for most-visited developing countries. In this context, the target of this study was to empirically examine the link between the quality of the institutional structure and tourism sector development for 10 developing countries for the period 2001 to 2018. To achieve this objective, the panel data approach was preferred and adopted as it provides the advantage of including more observations. The results obtained indicate that an increment of 1% in trade volume and institutional quality increased tourism arrivals by 1.29% and 0.38%, respectively.","PeriodicalId":42370,"journal":{"name":"Advances in Hospitality and Tourism Research-AHTR","volume":"17 1","pages":""},"PeriodicalIF":1.7,"publicationDate":"2022-07-29","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"90089391","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
M. Kan, Hava Keski̇n, N. Demir, S. Selim, Erdoğan Aslan, Nilgün Güneş
This paper presents the results of a multidisciplinary research project carried on during the Covid-19 Pandemic and supported by TÜBİTAK (The Scientific and Technological Research Council of Turkey). The results are gathered from six months of field and office work, as the project was limited with this period. The archaeological site of Letoon in Muğla/Turkey has been chosen as the test area, specifically the triple temples of Leto, Apollo, and Artemis. Photogrammetric reconstruction of the current situation, as well as archaeologically accurate 3D models, have been created and converted into interactive immersive VR content to measure consumer behaviour and experience. These two different types of 3D content are integrated into the VR environment both separately and as a single content with switching from one to the other. After the creation process, the content was experienced by the visitors with different demographic characteristics and a survey was conducted to measure this experience.
{"title":"A Preliminary Field Work on Digital Heritage and the Use of Virtual Reality for Cultural Heritage Management","authors":"M. Kan, Hava Keski̇n, N. Demir, S. Selim, Erdoğan Aslan, Nilgün Güneş","doi":"10.30519/ahtr.1054259","DOIUrl":"https://doi.org/10.30519/ahtr.1054259","url":null,"abstract":"This paper presents the results of a multidisciplinary research project carried on during the Covid-19 Pandemic and supported by TÜBİTAK (The Scientific and Technological Research Council of Turkey). The results are gathered from six months of field and office work, as the project was limited with this period. The archaeological site of Letoon in Muğla/Turkey has been chosen as the test area, specifically the triple temples of Leto, Apollo, and Artemis. Photogrammetric reconstruction of the current situation, as well as archaeologically accurate 3D models, have been created and converted into interactive immersive VR content to measure consumer behaviour and experience. These two different types of 3D content are integrated into the VR environment both separately and as a single content with switching from one to the other. After the creation process, the content was experienced by the visitors with different demographic characteristics and a survey was conducted to measure this experience.","PeriodicalId":42370,"journal":{"name":"Advances in Hospitality and Tourism Research-AHTR","volume":"5 1","pages":""},"PeriodicalIF":1.7,"publicationDate":"2022-06-29","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"75482906","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
The Covid-19 pandemic has led to a deep crisis in all tourism destinations in the world, and so did the sun-sea-sand tourism city of Antalya. Will it go ‘back to normal’ after the crisis or will the crisis trigger a significant change? Will it show an engineering or ecological resilience in the future on the one hand or an adaptive resilience on the other? Because the future is open, actors in the tourism industry face, like all actors, a radical uncertainty about it. Under these conditions, they can only ground their decisions on so-called fictional expectations. In this paper, we connect the ‘theory’ of resilience with fictional expectations and explore the expectations of tourism entrepreneurs, managers of tourism associations, and government officials in the tourism city of Antalya with a qualitative research approach based on in-depth interviews with leading hoteliers and discourses of tourism leaders in Antalya's tourism. Some expect a return to business as usual, some expect a continuation of changes set in before the crisis as engineering resilience, and others changes triggered by Covid-19 as adaptive resilience. In addition, Covid-19 has intensified collaboration between key actors to strengthen the city’s tourism industry in the future.
{"title":"Imagined Futures of post-Covid-19 Tourism in Antalya","authors":"Hilal Erkus, Pieter Terhorst","doi":"10.30519/ahtr.1112787","DOIUrl":"https://doi.org/10.30519/ahtr.1112787","url":null,"abstract":"The Covid-19 pandemic has led to a deep crisis in all tourism destinations in the world, and so did the sun-sea-sand tourism city of Antalya. Will it go ‘back to normal’ after the crisis or will the crisis trigger a significant change? Will it show an engineering or ecological resilience in the future on the one hand or an adaptive resilience on the other? Because the future is open, actors in the tourism industry face, like all actors, a radical uncertainty about it. Under these conditions, they can only ground their decisions on so-called fictional expectations. In this paper, we connect the ‘theory’ of resilience with fictional expectations and explore the expectations of tourism entrepreneurs, managers of tourism associations, and government officials in the tourism city of Antalya with a qualitative research approach based on in-depth interviews with leading hoteliers and discourses of tourism leaders in Antalya's tourism. Some expect a return to business as usual, some expect a continuation of changes set in before the crisis as engineering resilience, and others changes triggered by Covid-19 as adaptive resilience. In addition, Covid-19 has intensified collaboration between key actors to strengthen the city’s tourism industry in the future.","PeriodicalId":42370,"journal":{"name":"Advances in Hospitality and Tourism Research-AHTR","volume":"31 1","pages":""},"PeriodicalIF":1.7,"publicationDate":"2022-06-27","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"80292982","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
This study assessed motivational factors that influence participants to attend to a virtual event and additionally together with these factors, the effect of online content engagement and perceived usefulness through overall satisfaction and future intention which specifically loyalty. Data was collected from attendees of different types of virtual events. Findings revealed that online content engagement, content of the event, being in a global community, meeting like-minded people and professionals, reputation of the event, keynote speakers, and usage of mobile apps are some of the significant factors for attendees` preferences for virtual events. Additionally, it was indicated that overall satisfaction affects future intention (loyalty) while the satisfaction also has a partial mediating effect between relationships of networking, and program and loyalty. It is further revealed, satisfaction acts as a full mediator between online content engagement, as well as perceived usefulness and loyalty. Relying on this outcome, the conclusion of this paper offers valuable recommendations for the event industry which makes this research one of the first studies about virtual events during pandemic period.
{"title":"Factos that Influence Attendance, Satisfaction and Loyalty for Virtual Events","authors":"Ozen Kirant Yozcu, Hülya Kurgun, Demet Bagiran","doi":"10.30519/ahtr.1068444","DOIUrl":"https://doi.org/10.30519/ahtr.1068444","url":null,"abstract":"This study assessed motivational factors that influence participants to attend to a virtual event and additionally together with these factors, the effect of online content engagement and perceived usefulness through overall satisfaction and future intention which specifically loyalty. Data was collected from attendees of different types of virtual events. Findings revealed that online content engagement, content of the event, being in a global community, meeting like-minded people and professionals, reputation of the event, keynote speakers, and usage of mobile apps are some of the significant factors for attendees` preferences for virtual events. Additionally, it was indicated that overall satisfaction affects future intention (loyalty) while the satisfaction also has a partial mediating effect between relationships of networking, and program and loyalty. It is further revealed, satisfaction acts as a full mediator between online content engagement, as well as perceived usefulness and loyalty. Relying on this outcome, the conclusion of this paper offers valuable recommendations for the event industry which makes this research one of the first studies about virtual events during pandemic period.","PeriodicalId":42370,"journal":{"name":"Advances in Hospitality and Tourism Research-AHTR","volume":"16 1","pages":""},"PeriodicalIF":1.7,"publicationDate":"2022-06-17","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"73883955","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
This study aims to explore air passengers’ relational behaviours in terms of advocacy and openness by considering the overall airport environment, perceived image, and memorable experience in the context of international airports. The data was gathered from 879 respondents who are experienced airport users. This study employs partial least squares structural equation modelling (PLS-SEM) to verify the validity and accuracy of the research model. The overall airport environment was established with the second-order formative construct of six dimensions, namely, information and layout, terminal ambience, security, passenger facilities, gate area, and leisure and entertainment. Findings enhance knowledge of the formation process of airport image and memorable travel experience and provide insights into tourism and airport literature, particularly from the perspectives of air passengers. This study also discusses practical implications.
{"title":"Examining the effect of airport environment on perceived image, memorable experiences and passenger relational behaviours","authors":"Pipatpong Fakfare","doi":"10.30519/ahtr.1051578","DOIUrl":"https://doi.org/10.30519/ahtr.1051578","url":null,"abstract":"This study aims to explore air passengers’ relational behaviours in terms of advocacy and openness by considering the overall airport environment, perceived image, and memorable experience in the context of international airports. The data was gathered from 879 respondents who are experienced airport users. This study employs partial least squares structural equation modelling (PLS-SEM) to verify the validity and accuracy of the research model. The overall airport environment was established with the second-order formative construct of six dimensions, namely, information and layout, terminal ambience, security, passenger facilities, gate area, and leisure and entertainment. Findings enhance knowledge of the formation process of airport image and memorable travel experience and provide insights into tourism and airport literature, particularly from the perspectives of air passengers. This study also discusses practical implications.","PeriodicalId":42370,"journal":{"name":"Advances in Hospitality and Tourism Research-AHTR","volume":"30 1","pages":""},"PeriodicalIF":1.7,"publicationDate":"2022-06-09","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"86536302","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Due to the Covid-19 pandemic, international mobility was largely restricted, which led to severe declines in tourism activities. This paper estimates the economic impacts of this decline in Turkey and Hungary, using social accounting matrix modeling. The authors constructed social accounting matrices separately and estimated the macroeconomic impact of the decline. The results reveal that the decline in international tourism revenues reduced GDP by 2.6% in Turkey and 5.9% in Hungary, with 0.9% and 2.0% loss of employment in Turkey and Hungary, respectively. These figures are much larger compared to the economic gains from the fiscal rescue packages.
{"title":"Impact of Covid-19 on Tourism: Evidence from SAM Assessments of Hungary and Turkey","authors":"Ali Akkemi̇k, D. Perlaky","doi":"10.30519/ahtr.950519","DOIUrl":"https://doi.org/10.30519/ahtr.950519","url":null,"abstract":"Due to the Covid-19 pandemic, international mobility was largely restricted, which led to severe declines in tourism activities. This paper estimates the economic impacts of this decline in Turkey and Hungary, using social accounting matrix modeling. The authors constructed social accounting matrices separately and estimated the macroeconomic impact of the decline. The results reveal that the decline in international tourism revenues reduced GDP by 2.6% in Turkey and 5.9% in Hungary, with 0.9% and 2.0% loss of employment in Turkey and Hungary, respectively. These figures are much larger compared to the economic gains from the fiscal rescue packages.","PeriodicalId":42370,"journal":{"name":"Advances in Hospitality and Tourism Research-AHTR","volume":"240 1","pages":""},"PeriodicalIF":1.7,"publicationDate":"2022-05-10","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"82590115","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
{"title":"USE THE SILVER BULLET ON RIGHT BEAST: A GUIDE ON USAGE OF PLS-SEM IN TOURISM AND GASTRONOMY STUDIES","authors":"Gürkan Aybek, H. Karakas","doi":"10.30519/ahtr.1097884","DOIUrl":"https://doi.org/10.30519/ahtr.1097884","url":null,"abstract":"","PeriodicalId":42370,"journal":{"name":"Advances in Hospitality and Tourism Research-AHTR","volume":"114 1","pages":""},"PeriodicalIF":1.7,"publicationDate":"2022-04-27","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"77582029","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Tourism industry has been recognised as one of the important industries which contributed to the country’s economic growth. Thus, it has become essential to investigate the aspects which could strengthen the service provision in the hotel industry in Malaysia. The motive of this paper is to investigate the effects of managerial coaching (MC) on the willingness of frontline service employees to practise service-oriented citizenship behaviours (SOCB) using employees’ commitment to service quality (ECSQ) as mediator. A total of 398 questionnaires have been completed and were applied for data analysis. Partial Least Squares-Structural Equation Modelling (PLS-SEM) was employed to test the hypotheses. Results indicated MC and ECSQ significantly affect frontline service employees’ SOCB. Moreover, the results show that ECSQ has partially mediated the relationship between MC and SOCB.
{"title":"Influence of Managerial Coaching on Service-Oriented Citizenship Behaviours: The Mediating Role of Service Quality Commitment in The Malaysian Hotel Industry During the Pandemic Outbreak","authors":"Yip YEN SAN, I-Chi Chen, Lee-Peng Ng","doi":"10.30519/ahtr.971288","DOIUrl":"https://doi.org/10.30519/ahtr.971288","url":null,"abstract":"Tourism industry has been recognised as one of the important industries which contributed to the country’s economic growth. Thus, it has become essential to investigate the aspects which could strengthen the service provision in the hotel industry in Malaysia. The motive of this paper is to investigate the effects of managerial coaching (MC) on the willingness of frontline service employees to practise service-oriented citizenship behaviours (SOCB) using employees’ commitment to service quality (ECSQ) as mediator. A total of 398 questionnaires have been completed and were applied for data analysis. Partial Least Squares-Structural Equation Modelling (PLS-SEM) was employed to test the hypotheses. Results indicated MC and ECSQ significantly affect frontline service employees’ SOCB. Moreover, the results show that ECSQ has partially mediated the relationship between MC and SOCB.","PeriodicalId":42370,"journal":{"name":"Advances in Hospitality and Tourism Research-AHTR","volume":"207 1","pages":""},"PeriodicalIF":1.7,"publicationDate":"2022-04-18","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"90717402","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Customer delight is a concept that has recently gained momentum in consumer behavior, marketing, and hospitality literature. This study investigated the antecedents and subsequent of delight in a hospitality context. A meta-analysis was conducted, including 22 articles and producing 141 independent effect sizes. Results revealed a strong relationship between experiential context (service quality, physical environment, and authenticity), positive emotions, and surprise as antecedents of delight, with behavioral intentions, satisfaction, and loyalty as consequences of delight. Furthermore, gender was tested as a moderator, yielding a strong relationship between surprise and loyalty. Practical and theoretical implications are discussed as well as future research perspectives.
{"title":"A Meta-Analysis of the Antecedents and Consequences of Delight in Tourism and Hospitality Research","authors":"Abraham Terrah, Sijun Liu, L. Nanu","doi":"10.30519/ahtr.986781","DOIUrl":"https://doi.org/10.30519/ahtr.986781","url":null,"abstract":"Customer delight is a concept that has recently gained momentum in consumer behavior, marketing, and hospitality literature. This study investigated the antecedents and subsequent of delight in a hospitality context. A meta-analysis was conducted, including 22 articles and producing 141 independent effect sizes. Results revealed a strong relationship between experiential context (service quality, physical environment, and authenticity), positive emotions, and surprise as antecedents of delight, with behavioral intentions, satisfaction, and loyalty as consequences of delight. Furthermore, gender was tested as a moderator, yielding a strong relationship between surprise and loyalty. Practical and theoretical implications are discussed as well as future research perspectives.","PeriodicalId":42370,"journal":{"name":"Advances in Hospitality and Tourism Research-AHTR","volume":"81 1","pages":""},"PeriodicalIF":1.7,"publicationDate":"2022-04-15","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"77336602","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Mustafa Tepeci̇, Ceren Işçi, Z. G. Sel, Selim Kirova
{"title":"The Management of a Government-Hosted Festival from Stakeholders’ Perspectives: International Manisa Mesir Paste Festival","authors":"Mustafa Tepeci̇, Ceren Işçi, Z. G. Sel, Selim Kirova","doi":"10.30519/ahtr.979961","DOIUrl":"https://doi.org/10.30519/ahtr.979961","url":null,"abstract":"","PeriodicalId":42370,"journal":{"name":"Advances in Hospitality and Tourism Research-AHTR","volume":"122 1","pages":""},"PeriodicalIF":1.7,"publicationDate":"2022-04-13","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"80807019","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
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