This study aimed to determine which services provided by airlines had an influence on recommendations. The authors collected passenger scores from the years between 2014 to 2019 concerning the top 10 airline companies of 2019 from the website www.AirlineQuality.com, which is the site most commonly used by passengers to evaluate airline companies and airports worldwide. In total, we analyzed 5512 ratings. Binary logistic regression was applied to test the hypothesis. According to the results, the most influential criterion is value for money. The second most important criterion is customer relations. Seat and cabin space and meals and beverages follow customer relations. The least important criterion related to recommendations is inflight entertainment. Previous studies were conducted using surveys. The present study used online ratings to determine airline attributes with the most and least influence on recommendations.
{"title":"Investigating Which Services are Effective on Recommendation of the Airline Companies","authors":"Seden Doğan, Emrah Özkul, G. Kaya","doi":"10.30519/ahtr.915136","DOIUrl":"https://doi.org/10.30519/ahtr.915136","url":null,"abstract":"This study aimed to determine which services provided by airlines had an influence on recommendations. The authors collected passenger scores from the years between 2014 to 2019 concerning the top 10 airline companies of 2019 from the website www.AirlineQuality.com, which is the site most commonly used by passengers to evaluate airline companies and airports worldwide. In total, we analyzed 5512 ratings. Binary logistic regression was applied to test the hypothesis. According to the results, the most influential criterion is value for money. The second most important criterion is customer relations. Seat and cabin space and meals and beverages follow customer relations. The least important criterion related to recommendations is inflight entertainment. Previous studies were conducted using surveys. The present study used online ratings to determine airline attributes with the most and least influence on recommendations.","PeriodicalId":42370,"journal":{"name":"Advances in Hospitality and Tourism Research-AHTR","volume":"43 1","pages":""},"PeriodicalIF":1.7,"publicationDate":"2021-10-05","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"88825036","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Ernesto Batista Sánchez, J. Deegan, Elizabeth del Carmen Pérez Ricardo
{"title":"Influence of Internet On Tourism Consumer Behaviour: A Systematic Review","authors":"Ernesto Batista Sánchez, J. Deegan, Elizabeth del Carmen Pérez Ricardo","doi":"10.30519/ahtr.917210","DOIUrl":"https://doi.org/10.30519/ahtr.917210","url":null,"abstract":"","PeriodicalId":42370,"journal":{"name":"Advances in Hospitality and Tourism Research-AHTR","volume":"130 1","pages":""},"PeriodicalIF":1.7,"publicationDate":"2021-09-25","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"82764304","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
E. Kastenholz, Diana Cunha, Conceição Cunha, C. Barroco, Andreia Pereira, M. J. Carneiro, B. Lane
This paper addresses the impacts of the COVID-19 pandemic on wine route related rural tourism along two Portuguese wine routes, as perceived by agents of supply on those routes. Discourses from 47 interviews are subjected to content analysis, considering impact perception and crisis management approaches. The results highlight COVID-19's impacts on wine tourism businesses, including financial losses, negative emotions and systemic effects, the latter illustrating the chain of adverse effects caused by COVID-19. Many uncoordinated strategies employed to cope with the pandemic are noted. The research suggests that perceived impacts of COVID-19 relate to business profiles, to the regional context, to the stage of the crisis and specific strategies adopted. The theoretical and practical implications for future tourism management, especially in the context of wine and rural tourism, as well as sustainable tourism, are discussed, including the need for social capital creation, partnership work and product development through innovation.
{"title":"COVID-19, wine routes, crisis management and resilience amongst rural wine tourism businesses","authors":"E. Kastenholz, Diana Cunha, Conceição Cunha, C. Barroco, Andreia Pereira, M. J. Carneiro, B. Lane","doi":"10.30519/ahtr.929800","DOIUrl":"https://doi.org/10.30519/ahtr.929800","url":null,"abstract":"This paper addresses the impacts of the COVID-19 pandemic on wine route related rural tourism along two Portuguese wine routes, as perceived by agents of supply on those routes. Discourses from 47 interviews are subjected to content analysis, considering impact perception and crisis management approaches. The results highlight COVID-19's impacts on wine tourism businesses, including financial losses, negative emotions and systemic effects, the latter illustrating the chain of adverse effects caused by COVID-19. Many uncoordinated strategies employed to cope with the pandemic are noted. The research suggests that perceived impacts of COVID-19 relate to business profiles, to the regional context, to the stage of the crisis and specific strategies adopted. The theoretical and practical implications for future tourism management, especially in the context of wine and rural tourism, as well as sustainable tourism, are discussed, including the need for social capital creation, partnership work and product development through innovation.","PeriodicalId":42370,"journal":{"name":"Advances in Hospitality and Tourism Research-AHTR","volume":"1 4 1","pages":""},"PeriodicalIF":1.7,"publicationDate":"2021-09-14","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"89790065","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
In this study, the aim is to examine the service failures encountered in restaurants and the recovery efforts that consumers expect in response to service failures in the context of cultural values. A qualitative research approach was adopted, and data were collected from nine tourist guides through semi-structured interviews. Content analysis was used for data analysis. The results show that service failures are categorized as (a) failures in the kitchen, (b) failures in the presentation of services, and (c) general failures while service recoveries are categorized as (i) compensatory responses, (ii) empathetic responses, and (iii) corrective responses. As the results indicate, Turkish tourists care more about failures in the kitchen. Contrary to this, American tourists care more about failures in the presentation of services. Furthermore, Turkish tourists expect compensatory and corrective responses in kitchen-based failures, on the other hand, American tourists expect compensatory responses.
{"title":"THE ROLE OF CULTURE ON SERVICE FAILURE PERCEPTIONS AND SERVICE RECOVERY EXPECTATIONS IN RESTAURANTS","authors":"M. Ülker, R. P. Şahbaz, K. Karamustafa","doi":"10.30519/ahtr.907743","DOIUrl":"https://doi.org/10.30519/ahtr.907743","url":null,"abstract":"In this study, the aim is to examine the service failures encountered in restaurants and the recovery efforts that consumers expect in response to service failures in the context of cultural values. A qualitative research approach was adopted, and data were collected from nine tourist guides through semi-structured interviews. Content analysis was used for data analysis. The results show that service failures are categorized as (a) failures in the kitchen, (b) failures in the presentation of services, and (c) general failures while service recoveries are categorized as (i) compensatory responses, (ii) empathetic responses, and (iii) corrective responses. As the results indicate, Turkish tourists care more about failures in the kitchen. Contrary to this, American tourists care more about failures in the presentation of services. Furthermore, Turkish tourists expect compensatory and corrective responses in kitchen-based failures, on the other hand, American tourists expect compensatory responses.","PeriodicalId":42370,"journal":{"name":"Advances in Hospitality and Tourism Research-AHTR","volume":"1 1","pages":""},"PeriodicalIF":1.7,"publicationDate":"2021-09-09","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"91297028","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
{"title":"Turkey’ Coffee Adventure: An Analysis of Coffee Experience Typologies and Business Type Preferences","authors":"Bahar Bayindir, O. Çalışkan","doi":"10.30519/ahtr.920643","DOIUrl":"https://doi.org/10.30519/ahtr.920643","url":null,"abstract":"","PeriodicalId":42370,"journal":{"name":"Advances in Hospitality and Tourism Research-AHTR","volume":"35 1","pages":""},"PeriodicalIF":1.7,"publicationDate":"2021-09-07","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"77873244","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
{"title":"SMALL HOTEL LOCATION SELECTION PROBLEM THE CASE OF CAPPADOCIA","authors":"Tekiner Kaya","doi":"10.30519/ahtr.899626","DOIUrl":"https://doi.org/10.30519/ahtr.899626","url":null,"abstract":"","PeriodicalId":42370,"journal":{"name":"Advances in Hospitality and Tourism Research-AHTR","volume":"64 1","pages":""},"PeriodicalIF":1.7,"publicationDate":"2021-08-17","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"91361491","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
{"title":"Cultural destination attributes, overall tourist satisfaction and tourist loyalty: First Timers versus Repeaters","authors":"O. Atsız, O. Akova","doi":"10.30519/ahtr.894577","DOIUrl":"https://doi.org/10.30519/ahtr.894577","url":null,"abstract":"","PeriodicalId":42370,"journal":{"name":"Advances in Hospitality and Tourism Research-AHTR","volume":"307 1","pages":""},"PeriodicalIF":1.7,"publicationDate":"2021-08-16","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"78356355","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Discussing the eating-out experience is long-lasting among people around the world, and with the advent of the internet, customers change the way of sharing dining experience online. This study aims to identify the dominant topics and emotional dimensions on Facebook status updates of large-scale individual accounts, as well as the topic variance by users’ age and gender. With an adaption of the myPersonality dataset on Facebook, topic modeling and emotion analysis are conducted. Findings indicate that five primary topics are composed of food, happy time, dining experience, coffee time, and people. Males and females demonstrate a significant difference in the theme of people. Positive emotional dimensions generally show stronger extents than the negative ones. This study is a pioneer of exploring Facebook individual accounts in the hospitality and tourism field and expands industry practitioners’ comprehension of dominant dining-out themes and emotional responses among distinct consumer groups.
{"title":"What Do Customers Share About Eating-Out on Facebook?","authors":"L. Tang, Xi Wang, Eojina Kim, Yi Luo","doi":"10.30519/ahtr.923881","DOIUrl":"https://doi.org/10.30519/ahtr.923881","url":null,"abstract":"Discussing the eating-out experience is long-lasting among people around the world, and with the advent of the internet, customers change the way of sharing dining experience online. This study aims to identify the dominant topics and emotional dimensions on Facebook status updates of large-scale individual accounts, as well as the topic variance by users’ age and gender. With an adaption of the myPersonality dataset on Facebook, topic modeling and emotion analysis are conducted. Findings indicate that five primary topics are composed of food, happy time, dining experience, coffee time, and people. Males and females demonstrate a significant difference in the theme of people. Positive emotional dimensions generally show stronger extents than the negative ones. This study is a pioneer of exploring Facebook individual accounts in the hospitality and tourism field and expands industry practitioners’ comprehension of dominant dining-out themes and emotional responses among distinct consumer groups.","PeriodicalId":42370,"journal":{"name":"Advances in Hospitality and Tourism Research-AHTR","volume":"87 1","pages":""},"PeriodicalIF":1.7,"publicationDate":"2021-08-16","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"84197011","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
This study aims to test the validity of the tourism-led growth hypothesis. For this purpose, ten countries with the highest tourism income (USA, China, Australia, France, Italy, England, Spain, Germany, Japan, Thailand) are included in the analysis covering the period 1995-2018. Pedroni cointegration, panel Dynamic Ordinary Least Square (DOLS) and panel Fully Modified Ordinary Least Square (FMOLS) methods are utilized by using economic growth, tourism revenues and exchange rate series. According to panel DOLS and panel FMOLS test results, tourism revenues and exchange rate have a positive effect on economic growth. Furthermore, Granger causality analysis findings indicate a uni-directional causal relation from tourism revenues to economic growth and from exchange rate to tourism. The overall results of the empirical analysis verify the tourism-led growth hypothesis for the ten countries with the highest tourism income.
{"title":"The Validity of Tourism-led Growth Hypothesis for The Top Ten Tourism Revenue Generating Countries","authors":"Emrah Sofuoğlu","doi":"10.30519/ahtr.855879","DOIUrl":"https://doi.org/10.30519/ahtr.855879","url":null,"abstract":"This study aims to test the validity of the tourism-led growth hypothesis. For this purpose, ten countries with the highest tourism income (USA, China, Australia, France, Italy, England, Spain, Germany, Japan, Thailand) are included in the analysis covering the period 1995-2018. Pedroni cointegration, panel Dynamic Ordinary Least Square (DOLS) and panel Fully Modified Ordinary Least Square (FMOLS) methods are utilized by using economic growth, tourism revenues and exchange rate series. According to panel DOLS and panel FMOLS test results, tourism revenues and exchange rate have a positive effect on economic growth. Furthermore, Granger causality analysis findings indicate a uni-directional causal relation from tourism revenues to economic growth and from exchange rate to tourism. The overall results of the empirical analysis verify the tourism-led growth hypothesis for the ten countries with the highest tourism income.","PeriodicalId":42370,"journal":{"name":"Advances in Hospitality and Tourism Research-AHTR","volume":"25 1","pages":""},"PeriodicalIF":1.7,"publicationDate":"2021-08-10","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"81718021","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
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