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DYNAMICS OF MANAGEMENT IN MULTICULTURAL PROJECT TEAMS 多元文化项目团队的管理动态
Pub Date : 2023-06-30 DOI: 10.56249/ijbr.03.01.42
Atif Nawaz Mughal, Anum Shahzad, Raza Rao Hashim
With the emergence of globalization, the business models have been completely transformed. A growing number of businesses are operating globally giving rise to diverse multicultural teams. Nevertheless, cultural differences have undermined the efficiency and decision-making of the international project teams as there is more cultural diversity in the teams than ever before. Hence, it has become imperative for the organizations to take cultural diversity into consideration. Prominent cultural studies postulate that having diverse teams in the organizations can have both challenges and opportunities, yet it lacks emphasis of cultural understanding in project management. Moreover, digitization of business operations have moved organizations towards more specialized roles instead of traditional roles. Therefore, this study highlights the importance of team dynamics, their cultural backgrounds, values, and beliefs. It also emphasizes project team development to adopt increased empathetic attitude and emotional intelligence. The research has employed qualitative data retrieved from questionnaires and interviews. A project group development model is proposed aimed at avoiding conflicts arising due to lack of cultural understanding .The findings show that multicultural project groups will experience conflicts caused by cultural differences. Therefore, cultural understanding is vital for group members before they start working together as a group. In addition, cultural training, effective communication, teambuilding exercises and well-defined project goals are important determinants in avoiding team conflicts. Furthermore, project management methodologies should also address cultural aspects of project groups in addition to technical details as present studies lack any cultural advice.
随着全球化的出现,商业模式也发生了彻底的转变。越来越多的企业在全球范围内开展业务,从而产生了多样化的多文化团队。然而,文化差异影响了国际项目团队的效率和决策,因为团队中的文化多样性比以往任何时候都要多。因此,各组织必须考虑到文化多样性。著名的文化研究认为,组织中的多元化团队既有挑战也有机遇,但在项目管理中却缺乏对文化理解的重视。此外,业务运营的数字化使组织从传统角色转向更加专业化的角色。因此,本研究强调了团队动态、文化背景、价值观和信仰的重要性。研究还强调了项目团队的发展,以采取更多的移情态度和情商。研究采用了从问卷和访谈中获取的定性数据。研究结果表明,多元文化项目组会遇到文化差异引起的冲突。因此,在开始小组合作之前,对小组成员的文化理解至关重要。此外,文化培训、有效沟通、团队建设活动和明确的项目目标也是避免团队冲突的重要决定因素。此外,项目管理方法除了技术细节外,还应涉及项目组的文化方面,因为目前的研究缺乏任何文化方面的建议。
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引用次数: 0
PREDICTING THE EFFECT OF SERVITIZATION ON CUSTOMER LOYALTY: EMPIRICAL EVIDENCE FROM EMERGING ECONOMY CONTEXT 预测服务化对客户忠诚度的影响:新兴经济背景下的经验证据
Pub Date : 2023-06-30 DOI: 10.56249/ijbr.03.01.37
Obinna Christian Ojiaku, Abude Peter
The tangible and imitable nature of products has led to the commoditization of most manufactured goods. Manufacturing companies have recognized servitization as a strategic solution to avoid falling into the trap of product commoditization. This study examines the relationship between servitization and customer loyalty in indigenous cable manufacturing firms in Anambra State. Four hypotheses and research questions, formulated in line with the research objective, guide the study. A survey research design was adopted, and the primary instrument for data collection was a structured questionnaire. Data were collected from 270 customers across three cable manufacturing firms in Southeast Nigeria. The collected data were sorted, coded, and analyzed using the Statistical Package for Social Sciences (SPSS) version 25, and the study hypotheses were tested using multiple regression analysis. The study found a significant positive effect for advanced services, while basic services had a significant negative effect. However, the effect of intermediate services was not significant. It is concluded that servitization can increase customer loyalty, although its contribution is minimal. Furthermore, the study demonstrates that advanced services have the highest positive impact on customer loyalty. Based on the findings, the study recommends, among other things, that firms seeking to servitize should provide advanced services to customers to increase loyalty. Additionally, they should offer product support and consulting services, as well as provide technical training and seminars to help customers achieve their goals while using their products.
产品的有形性和可仿制性导致了大多数制成品的商品化。制造企业已经认识到,服务化是避免陷入产品商品化陷阱的战略解决方案。本研究探讨了服务化与阿南布拉州本土电缆制造企业客户忠诚度之间的关系。根据研究目标提出的四个假设和研究问题为本研究提供了指导。研究采用了调查研究设计,数据收集的主要工具是结构化问卷。数据收集来自尼日利亚东南部三家电缆制造公司的 270 名客户。收集到的数据使用社会科学统计软件包(SPSS)第 25 版进行了分类、编码和分析,并使用多元回归分析对研究假设进行了检验。研究发现,高级服务具有显著的正效应,而基本服务具有显著的负效应。然而,中间服务的影响并不显著。结论是,服务化可以提高客户忠诚度,尽管其贡献微乎其微。此外,研究还表明,高级服务对客户忠诚度的积极影响最大。根据研究结果,研究建议,寻求服务化的企业应向客户提供高级服务,以提高忠诚度。此外,它们还应提供产品支持和咨询服务,以及技术培训和研讨会,帮助客户在使用其产品时实现目标。
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引用次数: 0
THE EFFECT OF ISLAMIC WORK ETHICS ON EMPLOYEE PERFORMANCE AND COUNTERPRODUCTIVE WORK BEHAVIOR: EXAMINING THE ROLE OF JOB SATISFACTION 伊斯兰职业道德对员工绩效和反生产行为的影响:考察工作满意度的作用
Pub Date : 2022-12-31 DOI: 10.56249/ijbr.03.01.35
Abdul Naeem, Muhammad Rashid
The current research investigated the effect of Islamic work ethics on employee performance and counterproductive work behavior with job satisfaction as a moderator between Islamic work ethics and employee performance as well as counterproductive work behavior. This study was conducted in light of the other-orientation theory. This is empirical, quantitative and surveybased research and data was collected from 350 employees of different banks in Islamabad and Rawalpindi. Analysis of the data was done using SPSS and AMOS and hypotheses were tested through the regression analysis process. Results indicated that Islamic work ethics have a positive relationship with Employee performance and a negative relationship with Counterproductive Work Behavior. The result of the research indicated that management and responsible authorities should promote Islamic work ethics among employees in order to enhance their satisfaction and high performance.
本研究考察了伊斯兰职业道德对员工绩效和反生产行为的影响,工作满意度在伊斯兰职业道德与员工绩效和反生产行为之间起调节作用。本研究是根据他者取向理论进行的。这是一项实证、定量和基于调查的研究,数据来自伊斯兰堡和拉瓦尔品第不同银行的350名员工。使用SPSS和AMOS对数据进行分析,并通过回归分析过程对假设进行检验。结果表明,伊斯兰职业道德对员工绩效有正向影响,对反生产行为有负向影响。研究结果表明,管理层和主管部门应在员工中推广伊斯兰职业道德,以提高员工的满意度和高绩效。
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引用次数: 0
PERSONAL AND CULTURAL FACTORS INFLUENCING CONSUMERS’ IMPULSE BUYING BEHAVIOR: A DEVELOPING COUNTRY PERSPECTIVE 影响消费者冲动购买行为的个人和文化因素:发展中国家视角
Pub Date : 2022-12-31 DOI: 10.56249/ijbr.03.01.34
Ale Raza, Muhammad Asif, Mubasher Akram
The purpose of this study is to investigate the influence of Personality, shopping enjoyment tendency, materialism, impulse buying tendency, and cultural dimension namely collectivism and individualism on impulse buying behavior. This study employed a quantitative approach that involved a convenience sampling technique to collect data from customers (n=320) using a structured survey. Structured Equation Modeling was applied to analyze data by using AMOS 24. According to the study's findings, shopping enjoyment tendency and materialism strongly affect impulse buying. Further, buyers with a high tendency to impulsiveness, buy more spontaneously. More importantly, the findings revealed that personality traits; neuroticism and extraversion, have also a strongly positive impact on consumers’ IBB. This study provides important information regarding the buying behavior of consumers from the retail sector of a developing nation and checks the effect of the above-mentioned important factors on consumers’ impulse buying. The outcomes of this study will help retailers and marketers to develop effective strategies in accordance with consumer buying behavior.
本研究旨在探讨个性、购物享受倾向、物质主义、冲动购买倾向、集体主义和个人主义文化维度对冲动购买行为的影响。本研究采用了一种定量的方法,采用一种方便的抽样技术,通过结构化调查从客户(n=320)收集数据。采用结构化方程建模软件AMOS 24对数据进行分析。根据研究结果,购物享受倾向和物质主义强烈影响冲动购买。此外,冲动倾向高的买家更倾向于自发购买。更重要的是,研究结果揭示了性格特征;神经质和外向性对消费者IBB也有强烈的正向影响。本研究提供了关于发展中国家零售消费者购买行为的重要信息,并检验了上述重要因素对消费者冲动购买的影响。本研究的结果将有助于零售商和营销商根据消费者的购买行为制定有效的策略。
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引用次数: 0
ROLE OF GHRMPS AND RELIGIOSITY IN DETERMINING THE EQUILIBRIUM BETWEEN ENVIRONMENTAL-SUSTAINABILITY AND SUBJECTIVE WELLBEING THROUGH PRO-ENVIRONMENTAL BEHAVIORS: A CROSS-DOMAIN MODEL FOR PAKISTANI CORPORATE SECTOR GHRMPS和宗教信仰在通过亲环境行为决定环境可持续性和主观幸福感之间的平衡中的作用:巴基斯坦企业部门的跨领域模型
Pub Date : 2022-12-31 DOI: 10.56249/ijbr.03.01.31
Syed Yawar Abbas Zaidi, M. Waqas, Samia Jamshed, Faisal Mahmood
Guided by the AMO theory, VBN theory, and warm-glow-giving theory, the theoretical glue that joint the proposed model together this study investigates how employing Green HRM practices and Eco-Islamic Phenomenon (i.e. religiosity) corporate sector can achieve an equilibrium between Environmental-sustainability (ES) and Subjective Wellbeing (SWB), through the centrality of pro-environmental behaviors (PEBs). An in-depth review of strategically selected qualitative/empirical/conceptual articles from the Scopus and Web of Science databases on the multi-disciplined subjects (i.e., GHRMPs, Religiosity, PEBs, ES, and SWB) published from 1978 to 2022 has been executed. A review of the literature derived 12 hypotheses combining cross-domain consolidated model for the corporate-sector of Pakistan, comprehending ‘how’ equilibrium between SWB and ES could be actualized. Distinctive from previous studies, the proposed model brings a new horizon to explore the untried associations of cross domains PEBs (i.e., workplace, public & private sphere) with GHRMPs, Religiosity, ES, and SWB to provide a comprehensive understanding of the underlying behavioral process bridging GHRMPs and Religiosity with ES and LS, respectively. This study offers contextual support to the literature where studies connecting sustainability and subjective well-being (SWB) are lacking especially in developing countries context.
在AMO理论、VBN理论和暖光理论的指导下,本研究探讨了采用绿色人力资源管理实践和生态伊斯兰现象(即宗教虔诚)的企业部门如何通过亲环境行为(PEBs)的中心性来实现环境可持续性(ES)和主观幸福感(SWB)之间的平衡。从Scopus和Web of Science数据库中战略性地选择了1978年至2022年发表的多学科主题(即GHRMPs, Religiosity, PEBs, ES和SWB)的定性/实证/概念性文章进行了深入审查。对文献的回顾得出了12个假设,结合巴基斯坦企业部门的跨领域整合模型,理解了SWB和ES之间的“如何”平衡可以实现。与以往的研究不同,该模型为探索跨领域peb(即工作场所、公共和私人领域)与GHRMPs、religosity、ES和SWB之间的关联提供了一个新的视角,从而全面理解GHRMPs和religosity分别与ES和LS之间的潜在行为过程。本研究为文献提供了上下文支持,特别是在发展中国家的背景下,缺乏将可持续性和主观幸福感(SWB)联系起来的研究。
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引用次数: 0
THE IMPACT OF WORK-LIFE CONFLICT AND DUAL-CAREER COUPLE ON JOB SATISFACTION WITH THE MODERATING ROLE OF PERCEIVED ORGANIZATIONAL SUPPORT 工作-生活冲突、双职夫妇对工作满意度的影响及组织支持感的调节作用
Pub Date : 2022-12-31 DOI: 10.56249/ijbr.03.01.36
Muhammad Rashid, Huzaifa Aslam, Abdul Wajid, Abdul Naeem
The major intent of this research is to inspect the impact of work-life conflict, job stress and work overload of dual-career life partners on job contentment and how perceived organizational support moderates their relationship. We collected data from 170 employees of different organizations and companies in the capital city Islamabad and Rawalpindi. Moderation regression inspection was used to get results from the data and close-ended and adopted questionnaires were used in order to collect data. Analysis findings described that work overload, job stress and work-life conflict have a negative impact on job satisfaction in dual-profession couples. And if the organization provides support, then these problems may reduce. This study helps and guides managers, policymakers and market leaders in order to develop a flexible and supportive organizational culture to boost their workers’ job contentment. The data we collected for this study was mainly from two cities in Pakistan, Islamabad and Rawalpindi. So we are not able to generalize this study to the whole country. Other researchers and investigators may target other problems of dual-career professionals and they can target other cities’ populations.
本研究的主要目的是考察双职业生活伴侣的工作-生活冲突、工作压力和工作超载对工作满意度的影响,以及感知组织支持如何调节两者之间的关系。我们收集了来自首都伊斯兰堡和拉瓦尔品第不同组织和公司的170名员工的数据。采用适度回归检验对数据进行检验,采用封闭式、采用式问卷进行数据收集。分析发现,工作负荷、工作压力和工作生活冲突对双职工夫妇的工作满意度有负向影响。如果组织提供支持,那么这些问题可能会减少。本研究为管理者、政策制定者和市场领导者提供了帮助和指导,以发展灵活和支持性的组织文化,以提高员工的工作满意度。我们为这项研究收集的数据主要来自巴基斯坦的两个城市,伊斯兰堡和拉瓦尔品第。因此,我们无法将这项研究推广到全国。其他研究人员和调查人员可能会针对双职工的其他问题,他们可以针对其他城市的人口。
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引用次数: 0
COLLABORATION, NETWORKING AND RESEARCH PRODUCTIVITY IN NIGERIA’S RESEARCH INSTITUTES: EMPIRICAL EVIDENCE 尼日利亚研究机构的协作、网络和研究生产力:经验证据
Pub Date : 2022-12-31 DOI: 10.56249/ijbr.03.01.32
C. Adelowo, Oluwatosin Eniola Ilevbare, Morufu, Oladotun Orewole
This article establishes the effect of collaboration/networking on research productivity among researchers in the Federal Ministry of Science, Technology and Innovation (FMSTI). The study utilises a large cross-sectional survey data collected from senior researchers, scientists and engineers (1611) in the seventeen Agencies of FMSTI. The results showed that internal collaborations among researchers and scientists were high and the purpose of collaboration includes research engagement, grantsmanship writing and journal publications. Most researchers also engage in external collaboration, particularly with other research institutes, Universities and Polytechnics. A few researchers reported collaborations with the industry. The analysis further showed a significant and positive effect of collaboration on research productivity. The results suggested that collaboration, whether internal or external, has a strong potential to improve research productivity. The article concludes that the management of these institutions needs to provide adequate platforms/incentives for researchers to collaborate and network to improve performance.
本文建立了协作/网络化对联邦科学、技术和创新部(FMSTI)研究人员研究生产力的影响。该研究利用了从FMSTI的17个机构的高级研究人员、科学家和工程师(1611)收集的大量横断面调查数据。研究结果表明,研究人员和科学家之间的内部合作程度较高,合作的目的包括研究参与、资助撰写和期刊发表。大多数研究人员还参与外部合作,特别是与其他研究机构、大学和理工学院的合作。一些研究人员报告了与该行业的合作。分析进一步表明,合作对科研生产力有显著的正向影响。研究结果表明,无论是内部合作还是外部合作,都具有提高科研生产力的强大潜力。这篇文章的结论是,这些机构的管理需要为研究人员提供足够的平台/激励,让他们合作和建立网络以提高绩效。
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引用次数: 0
THE EFFECT OF HALAL LABEL PRODUCT QUALITY AND SERVICE QUALITY ON PURCHASE DECISIONS 清真标签产品质量和服务质量对购买决策的影响
Pub Date : 2022-12-31 DOI: 10.56249/ijbr.03.01.33
Isje Pradina, A. Rohim
The halal industry in Indonesia is currently increasing from year to year, especially in the food and beverages sector. Kopi Kenangan is one of the popular local coffee products in Indonesia. Even though some food commodities are found without the halal label. This research aims to find the effect of a label of halal, product quality, and service quality on decisions of purchasing Kopi Kenangan in the area of Jakarta, Bogor, Depok, and Tangerang (cities in Indonesia). This research uses a quantitative approach. The sample that was used in this study was 100 respondents from Kopi Kenangan consumers that were located in the Jakarta area. A questionnaire was used as a tool to collect data using a Likert scale. This study used analysis of multiple linear regression supported by the validity and reliability test, classical assumption test, t-test, and f-test using IBM SPSS Statistics software. The results found from this research are Label of halal (X1), Product Quality (X2), and Service Quality (X3) have a significant effect on decisions of purchasing Kopi Kenangan, and simultaneously all variables influence significantly the decision of purchasing of Kopi Kenangan.
印尼的清真产业目前正逐年增长,特别是在食品和饮料领域。Kopi Kenangan是印尼当地最受欢迎的咖啡产品之一。尽管有些食品没有清真标签。本研究旨在找出清真标签、产品质量和服务质量对雅加达、茂物、德波和丹格朗(印度尼西亚城市)地区购买Kopi Kenangan决策的影响。本研究采用定量方法。本研究中使用的样本是来自雅加达地区Kopi Kenangan消费者的100名受访者。问卷是使用李克特量表收集数据的工具。本研究采用IBM SPSS统计软件进行多元线性回归分析,支持信度检验、经典假设检验、t检验和f检验。本研究发现清真食品标签(X1)、产品质量(X2)和服务质量(X3)对Kopi kennan的购买决策有显著影响,同时所有变量对Kopi kennan的购买决策都有显著影响。
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引用次数: 0
THE IMPACT OF BIG DATA ANALYTICS ON SUPPLY CHAIN MANAGEMENT PRACTICES IN FAST MOVING CONSUMER GOODS INDUSTRY: EVIDENCE FROM DEVELOPING COUNTRIES 大数据分析对快速消费品行业供应链管理实践的影响:来自发展中国家的证据
Pub Date : 2022-06-30 DOI: 10.56249/ijbr.03.01.30
M. Sazu, S. Jahan
Leading trends over the last couple of years tend to be the increasing value of big data and analyzing the information through analytics. The information has tremendous value; fast moving consumer goods (FMCG) businesses must capitalize on the assortment of information by proper and in-depth evaluation with the usage of big data analytics (BDA). Objective: This article seeks to spotlight the changing dynamics of the SC managing atmosphere, to recognize the way the two leading trends will influence supply chain management (SCM) in future, to demonstrate the advantages which may be derived, and to generate suggestions to provide SC managers if BDA is adopted. Method: A survey was done amongst workers of multinational FMCG businesses across the world: the Americas, Asia etc. Systemic situation modeling is used in the quantitative evaluation to analyze the information gathered from surveys. The process of deriving value from the large quantities of information within the SCM is defined. Results: The adoption of BDA technologies can develop extensive value-added as well as a financial gain for companies and can quickly be a regular during the entire market. It is demonstrated, through examples, the way SCM location might be influenced by these brand-new developments and trends. Within the examples, BDA have been adopted, utilized, and applied effectively. Big data and analytics to draw out value coming from the information can create a big influence. Conclusion: It is clearly suggested chain administrators pay attention to these 2 trends, since better usage of BDA can ensure they hold abreast with innovations modifications, which could help improve company competitiveness. Keywords: Supply chain management; Big data analytics; FMCG; Developing countries
过去几年的主要趋势是大数据的价值不断增加,并通过分析来分析信息。这些信息具有巨大的价值;快速消费品(FMCG)企业必须利用大数据分析(BDA)进行适当而深入的评估,充分利用各种各样的信息。目的:本文旨在关注供应链管理氛围的变化动态,认识到这两个主要趋势将如何影响未来的供应链管理(SCM),展示可能衍生的优势,并为采用BDA的供应链管理人员提供建议。方法:对世界各地的跨国快速消费品企业的员工进行调查:美洲,亚洲等。定量评价中采用系统态势模型,对调查所得信息进行分析。定义了从SCM中的大量信息中获取价值的过程。结果:采用BDA技术可以为企业带来广泛的增值和财务收益,并可以迅速成为整个市场的常态。通过实例说明了供应链管理选址可能受到这些全新发展和趋势的影响。在这些示例中,BDA已被有效地采用、利用和应用。从信息中提取价值的大数据和分析可以产生巨大的影响。结论:明确建议连锁管理者关注这两个趋势,因为更好地使用BDA可以确保他们跟上创新的变化,从而有助于提高公司的竞争力。关键词:供应链管理;大数据分析;快速消费品;发展中国家
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引用次数: 12
WHY DO ENTREPRENEURS LEAVE ENTREPRENEURSHIP? EXPLORATORY STUDY FROM LAHORE, PAKISTAN 企业家为什么离开创业?来自巴基斯坦拉合尔的探索性研究
Pub Date : 2022-06-30 DOI: 10.56249/ijbr.03.01.26
Salman Zafar, Muhammad Rizwan Saleem Sandhu, M. Zaheer
The purpose of this study was to find out the factors that are responsible for entrepreneurs to quit entrepreneurship and join the job industry. This qualitative study was designed to fulfill the objectives via interviewing ex-entrepreneurs and getting first-hand information from business owners themselves who had faced the problem in their business tenure. Interviewing the respondents brought out a number of factors that had ultimately forced them to wind up their businesses. These factors were then carved out broadly categorized as internal or external factors which led to either managerial or financial reasons. Conducting this research was a tedious task as people are not willing to share their previous or unpleasant memories furthermore. They were hesitant to share a part of their personal life experience. Due to limited resources and time the research was conducted in the city of Lahore which and therefore limited in its scope. Nevertheless, this study has produced credible information which can be useful for future entrepreneurs.
本研究的目的是找出导致企业家退出创业进入就业行业的因素。本定性研究的目的是通过采访前企业家和从企业主自己那里获得第一手信息来实现目标,这些企业主在其商业任期内曾面临过这个问题。通过对受访者的采访,我们发现了一些最终迫使他们关闭企业的因素。然后,这些因素被划分为内部或外部因素,导致管理或财务原因。进行这项研究是一项乏味的任务,因为人们不愿意进一步分享他们以前或不愉快的记忆。他们不愿分享自己的部分个人生活经历。由于资源和时间有限,研究是在拉合尔市进行的,因此其范围有限。然而,这项研究提供了可靠的信息,对未来的企业家有用。
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引用次数: 0
期刊
International Journal of Business Reflections
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