Pub Date : 2023-08-19DOI: 10.55927/ijabm.v2i4.5382
Indah Puspita, Agus Suyatno, KhabibFauzi Akhmad
Online transportation is slowly becoming the prima donna in the world of transportation. Especially in the city of Surakarta, Gojek online transportation is ingrained as an online transportation service that performs very well, by providing services using online transportation applying costs that can be said to be cheap, prioritizing customer convenience, cashback and discounts for users. So, from that assessment, new customers will be able to judge by themselves so that it has an impact on feeling safe and calm when choosing online transportation. The purpose of this research is to examine the influence of work environment variables and work motivation variables on driver performance. This research method uses quantitative. The results of this study, work environment variables partially have a positive and significant effect on performance variables and work motivation partially have a positive and significant influence on performance variables. Work environment variables and work motivation variables simultaneously have a positive and significant influence on performance variables
{"title":"Effect of Work Environment and Work Motivation on the Performance of Gojek Drivers in the City of Surakarta","authors":"Indah Puspita, Agus Suyatno, KhabibFauzi Akhmad","doi":"10.55927/ijabm.v2i4.5382","DOIUrl":"https://doi.org/10.55927/ijabm.v2i4.5382","url":null,"abstract":"Online transportation is slowly becoming the prima donna in the world of transportation. Especially in the city of Surakarta, Gojek online transportation is ingrained as an online transportation service that performs very well, by providing services using online transportation applying costs that can be said to be cheap, prioritizing customer convenience, cashback and discounts for users. So, from that assessment, new customers will be able to judge by themselves so that it has an impact on feeling safe and calm when choosing online transportation. The purpose of this research is to examine the influence of work environment variables and work motivation variables on driver performance. This research method uses quantitative. The results of this study, work environment variables partially have a positive and significant effect on performance variables and work motivation partially have a positive and significant influence on performance variables. Work environment variables and work motivation variables simultaneously have a positive and significant influence on performance variables","PeriodicalId":42947,"journal":{"name":"International Journal of Asian Business and Information Management","volume":null,"pages":null},"PeriodicalIF":1.4,"publicationDate":"2023-08-19","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"76744006","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Pub Date : 2023-08-19DOI: 10.55927/ijabm.v2i4.5497
Suntari, Sri Wahyuni
This study aims to examine the effect of the PNMDigi application, price, advertising on customer loyalty at PT. Civil National Capital with customer satisfaction as a modifying factor. The PLS program is used in this study's quantitative method of structural equation modeling (SEM). IBM Statistics SPSS 26.0, as well. The customer of PT. Permodalan Nasional Madani serves as the analytical unit. There were 125 responders for the sample. A questionnaire that was sent online was used as the data gathering method. The findings demonstrated that customer satisfaction can operate as a mediator between the PNMDigi application's effect on customer loyalty. at PT. Permodalan Nasional Madani
本研究以顾客满意为修正因子，探讨PNMDigi应用、价格、广告对PT. Civil National Capital顾客忠诚度的影响。本研究的结构方程建模(SEM)定量方法采用PLS程序。IBM Statistics SPSS 26.0。PT. Permodalan Nasional Madani的客户作为分析单位。样本中有125个应答者。数据收集的方法是在线发送问卷。研究结果表明，顾客满意度在PNMDigi应用对顾客忠诚的影响中起中介作用。在PT. Permodalan Nasional Madani
{"title":"The Effect of PNMDigi Applications, Prices, and Advertising on Customer Loyalty and Customer Satisfaction as Intervening Variables at PT. Permodalan Nasional Madani","authors":"Suntari, Sri Wahyuni","doi":"10.55927/ijabm.v2i4.5497","DOIUrl":"https://doi.org/10.55927/ijabm.v2i4.5497","url":null,"abstract":"\u0000\u0000\u0000\u0000This study aims to examine the effect of the PNMDigi application, price, advertising on customer loyalty at PT. Civil National Capital with customer satisfaction as a modifying factor. The PLS program is used in this study's quantitative method of structural equation modeling (SEM). IBM Statistics SPSS 26.0, as well. The customer of PT. Permodalan Nasional Madani serves as the analytical unit. There were 125 responders for the sample. A questionnaire that was sent online was used as the data gathering method. The findings demonstrated that customer satisfaction can operate as a mediator between the PNMDigi application's effect on customer loyalty. at PT. Permodalan Nasional Madani\u0000\u0000\u0000\u0000","PeriodicalId":42947,"journal":{"name":"International Journal of Asian Business and Information Management","volume":null,"pages":null},"PeriodicalIF":1.4,"publicationDate":"2023-08-19","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"74080966","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Pub Date : 2023-08-19DOI: 10.55927/ijabm.v2i4.5316
Syafri Rinansyah
This study aims to analyze how the implementation of management risks in micro business financing at PT Permodalan Nasional Madani ULaMM Balikpapan so that it can be known the extent of risk management that has been owned company to deal with existing risks. The results of this study indicate that the risk of late installment payments financing until unable to pay off its obligations is a credit risk faced by the company, but the company has prepared risk management In dealing with these risks, there are stages of pre- and post-risk management risks owned by the company in order to face risks that occur or will occur with the aim of minimizing the losses experienced by the company carried out properly in accordance with the standard financing procedures that are owned company, from identifying each risk to controlling it so that every risk that occurs can be overcome by the company
本研究旨在分析PT Permodalan Nasional Madani ULaMM Balikpapan在微型企业融资中管理风险的实施情况，从而了解该公司对现有风险进行管理的程度。本研究结果表明，延迟分期付款融资直至无法偿还债务的风险是公司面临的一种信用风险，但公司在应对这些风险时已经做好了风险管理。公司自有风险管理分为风险前和风险后两个阶段，目的是面对已经发生或将要发生的风险，按照公司自有的标准融资程序，从识别每一项风险到控制每一项风险，使公司能够克服每一项风险
{"title":"Analysis of Implementation of Credit Risk Management in Management Micro Business Financing at PT. Permodalan Nasional Madani Ulamm Balikpapan","authors":"Syafri Rinansyah","doi":"10.55927/ijabm.v2i4.5316","DOIUrl":"https://doi.org/10.55927/ijabm.v2i4.5316","url":null,"abstract":"This study aims to analyze how the implementation of management risks in micro business financing at PT Permodalan Nasional Madani ULaMM Balikpapan so that it can be known the extent of risk management that has been owned company to deal with existing risks. The results of this study indicate that the risk of late installment payments financing until unable to pay off its obligations is a credit risk faced by the company, but the company has prepared risk management In dealing with these risks, there are stages of pre- and post-risk management risks owned by the company in order to face risks that occur or will occur with the aim of minimizing the losses experienced by the company carried out properly in accordance with the standard financing procedures that are owned company, from identifying each risk to controlling it so that every risk that occurs can be overcome by the company","PeriodicalId":42947,"journal":{"name":"International Journal of Asian Business and Information Management","volume":null,"pages":null},"PeriodicalIF":1.4,"publicationDate":"2023-08-19","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"79790061","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
This study aims to determine the effect of: (1) Service Quality, (2) Facilities, on New Royal Adventure visitor satisfaction either partially or simultaneously. This type of research is quantitative using primary data types. Testing the analysis of data quality using validity and reliability tests. This study used a purposive sampling method where the samples taken were from certain consideration data which were generally adapted to the objectives and research problems and the sample in this study totaled 100 respondents who were visitors to New Royal Adventure. Data collection techniques in this study by distributing questionnaires with a Likert scale and directly with the respondents. The results of this study by means of the t test show that the variables of service quality and facilities have a positive and significant influence on New Royal Adventure visitor satisfaction. Also, the F test shows that the variables of service quality and facilities have a positive and significant influence on New Royal Adventure visitor satisfaction. While the results of the R2 coefficient test have an Adjusted R Square value of 52,1%, which means that the variable visitor satisfaction is influenced by the variables contained in this research and the remaining 47,9% is influenced by other variables outside of this study such as destination image, tourist loyalty, and product quality
{"title":"Influence of Service Quality And Facilities on Visitor Satisfaction (New Royal Adventure Visitor Case Study)","authors":"Rias Aji Pangestu, Trio Handoko Handoko, Zandra Dwanita Widodo","doi":"10.55927/ijabm.v2i4.5124","DOIUrl":"https://doi.org/10.55927/ijabm.v2i4.5124","url":null,"abstract":"This study aims to determine the effect of: (1) Service Quality, (2) Facilities, on New Royal Adventure visitor satisfaction either partially or simultaneously. This type of research is quantitative using primary data types. Testing the analysis of data quality using validity and reliability tests. This study used a purposive sampling method where the samples taken were from certain consideration data which were generally adapted to the objectives and research problems and the sample in this study totaled 100 respondents who were visitors to New Royal Adventure. Data collection techniques in this study by distributing questionnaires with a Likert scale and directly with the respondents. The results of this study by means of the t test show that the variables of service quality and facilities have a positive and significant influence on New Royal Adventure visitor satisfaction. Also, the F test shows that the variables of service quality and facilities have a positive and significant influence on New Royal Adventure visitor satisfaction. While the results of the R2 coefficient test have an Adjusted R Square value of 52,1%, which means that the variable visitor satisfaction is influenced by the variables contained in this research and the remaining 47,9% is influenced by other variables outside of this study such as destination image, tourist loyalty, and product quality","PeriodicalId":42947,"journal":{"name":"International Journal of Asian Business and Information Management","volume":null,"pages":null},"PeriodicalIF":1.4,"publicationDate":"2023-08-19","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"87242605","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Pub Date : 2023-08-07DOI: 10.55927/ijabm.v2i4.5417
Sutoyo, Vicki Dwi Purnomo, Masters Management, Sekolah Tinggi, Ilmu Ekonomi, Artha Bodhi Iswara
Study This aim for know strategy And constraint in marketing incised coffee. Type study Which used is qualitative research with descriptive research type. Result of study This show that Menoreh Coffee has implementing a marketing mix strategy that uses the 4P variable that is Products, price, place And Promotions Which capable increase profit And sale product incised coffee. Study This Also there is factor supporters And factor inhibitor application strategy marketing to sale incised coffee products. Which become factor supporters that is support from the community, good service and management the good one. While the factors that hinder the implementation of the strategy marketing on product Menoreh Coffee is Not yet formed structure organization Which Good, power Work or source Power that human still low
{"title":"Analysis of Menoreh Coffee Sales Strategy in Kulon Progo","authors":"Sutoyo, Vicki Dwi Purnomo, Masters Management, Sekolah Tinggi, Ilmu Ekonomi, Artha Bodhi Iswara","doi":"10.55927/ijabm.v2i4.5417","DOIUrl":"https://doi.org/10.55927/ijabm.v2i4.5417","url":null,"abstract":"Study This aim for know strategy And constraint in marketing incised coffee. Type study Which used is qualitative research with descriptive research type. Result of study This show that Menoreh Coffee has implementing a marketing mix strategy that uses the 4P variable that is Products, price, place And Promotions Which capable increase profit And sale product incised coffee. Study This Also there is factor supporters And factor inhibitor application strategy marketing to sale incised coffee products. Which become factor supporters that is support from the community, good service and management the good one. While the factors that hinder the implementation of the strategy marketing on product Menoreh Coffee is Not yet formed structure organization Which Good, power Work or source Power that human still low","PeriodicalId":42947,"journal":{"name":"International Journal of Asian Business and Information Management","volume":null,"pages":null},"PeriodicalIF":1.4,"publicationDate":"2023-08-07","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"90427039","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Pub Date : 2023-08-04DOI: 10.55927/ijabm.v2i4.4721
Sabik Khumaini, M. Nurzansyah, Samsuri, Kamil Ali
Islamic teachings recommend zakah as a tangible kind of social protection. It can act as a means of bridging the wealth gap between rich and impoverished Muslims, as well as between muzakki and mustahik. Therefore, there is no monopoly or wealth accumulation in a small number of Muslim groups. The goal of this study was to ascertain how income, literacy, and level of religiosity affected people's awareness of paying zakah in BAZNAS Tangerang City. This kind of study employs a quantitative methodology and a survey method with 100 participants. The traditional assumption test, which comprises the normality test, multicollinearity test, heteroscedasticity test, autocorrelation test, coefficient of determination test, F test, and t test, is used in the data analysis process. Considering the testthe Coefficient of Determination's (R2) findings. As can be observed, the adjusted R square value is 67.2%. This indicates that the dependent variable's variance can be described by the independent variable in 32.8% of cases, whereas 15.5% of the variance may be explained by other factors. Additionally, the F test results show that income, literacy, and religiosity all have a substantial beneficial impact on zakah awareness, with a level of significance less than 5%. While religiosity has a strong favorable impact on zakah awareness, the t test only partially supports this. Zakah awareness is significantly influenced positively by literacy and positively by income
{"title":"The Effect of Religiusity, Literacy and Income on Zakah Awareness in Baznas Tangerang City","authors":"Sabik Khumaini, M. Nurzansyah, Samsuri, Kamil Ali","doi":"10.55927/ijabm.v2i4.4721","DOIUrl":"https://doi.org/10.55927/ijabm.v2i4.4721","url":null,"abstract":"Islamic teachings recommend zakah as a tangible kind of social protection. It can act as a means of bridging the wealth gap between rich and impoverished Muslims, as well as between muzakki and mustahik. Therefore, there is no monopoly or wealth accumulation in a small number of Muslim groups. The goal of this study was to ascertain how income, literacy, and level of religiosity affected people's awareness of paying zakah in BAZNAS Tangerang City. This kind of study employs a quantitative methodology and a survey method with 100 participants. The traditional assumption test, which comprises the normality test, multicollinearity test, heteroscedasticity test, autocorrelation test, coefficient of determination test, F test, and t test, is used in the data analysis process. Considering the testthe Coefficient of Determination's (R2) findings. As can be observed, the adjusted R square value is 67.2%. This indicates that the dependent variable's variance can be described by the independent variable in 32.8% of cases, whereas 15.5% of the variance may be explained by other factors. Additionally, the F test results show that income, literacy, and religiosity all have a substantial beneficial impact on zakah awareness, with a level of significance less than 5%. While religiosity has a strong favorable impact on zakah awareness, the t test only partially supports this. Zakah awareness is significantly influenced positively by literacy and positively by income","PeriodicalId":42947,"journal":{"name":"International Journal of Asian Business and Information Management","volume":null,"pages":null},"PeriodicalIF":1.4,"publicationDate":"2023-08-04","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"88016411","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
This study investigates the application of the best available techniques (BAT) in enterprises. The article also analyzes the different approaches of the BAT, clearly stating how to apply the BAT and the conditions for using the BAT. The article also identifies and measures the factors affecting the application of BAT in enterprises. In addition, the paper also analyzes and measures the influence of BAT and other factors on the sustainable development of enterprises. The article shows that if using the BAT technique as an alternative technique while not needing to invest more in machinery and equipment, and resources, only changing the way of operation and processing process, enterprises can increase the level of environmental protection, make use of waste to complete the closed process, reduce costs, and increase profits. From that, the article proves that BAT is the best technique to prevent or reduce emissions and environmental impacts; businesses must use BAT if their activities are installations or manufacturing, export, and processing enterprises. The authors collect data from 192 manufacturing enterprises in six industries. The main data analysis method of this study is the structural equation modeling method (SEM). The article used AMOS software to evaluate and measure the influence of each factor on the application of BAT in the enterprise and the impact on the sustainability of the enterprise. BAT research has shown that the rational use of resources is essential. Measuring and recording information through the evaluation of techniques used in production also shows that we are disrupting the ecological environment without recreating it. We live by capital, not by added value, so environmental protection is necessary.
本研究探讨最佳可用技术(best available techniques, BAT)在企业中的应用。文章还分析了BAT的不同应用方式，明确了BAT的应用方式和使用BAT的条件。本文还对影响BAT在企业应用的因素进行了识别和测度。此外，本文还对BAT等因素对企业可持续发展的影响进行了分析和测度。本文表明，如果将BAT技术作为一种替代技术，在不需要增加机械设备和资源投入的情况下，只需改变经营方式和加工工艺，企业就可以提高环保水平，利用废弃物完成封闭工艺，降低成本，增加利润。由此证明，BAT是防止或减少排放和环境影响的最佳技术;从事安装、制造、出口、加工企业的，必须使用BAT。作者收集了6个行业192家制造企业的数据。本研究的主要数据分析方法是结构方程建模方法(SEM)。本文利用AMOS软件对各因素对BAT在企业应用的影响以及对企业可持续性的影响进行了评价和度量。BAT研究表明，合理利用资源至关重要。通过评估生产中使用的技术来测量和记录信息也表明，我们正在破坏生态环境，而不是重建生态环境。我们靠的是资本，而不是附加值，所以环境保护是必要的。
{"title":"Factors Affecting the Use of Best Available Techniques and the Impact on Business Sustainability","authors":"Giang Nguyen Phu","doi":"10.4018/ijabim.325651","DOIUrl":"https://doi.org/10.4018/ijabim.325651","url":null,"abstract":"This study investigates the application of the best available techniques (BAT) in enterprises. The article also analyzes the different approaches of the BAT, clearly stating how to apply the BAT and the conditions for using the BAT. The article also identifies and measures the factors affecting the application of BAT in enterprises. In addition, the paper also analyzes and measures the influence of BAT and other factors on the sustainable development of enterprises. The article shows that if using the BAT technique as an alternative technique while not needing to invest more in machinery and equipment, and resources, only changing the way of operation and processing process, enterprises can increase the level of environmental protection, make use of waste to complete the closed process, reduce costs, and increase profits. From that, the article proves that BAT is the best technique to prevent or reduce emissions and environmental impacts; businesses must use BAT if their activities are installations or manufacturing, export, and processing enterprises. The authors collect data from 192 manufacturing enterprises in six industries. The main data analysis method of this study is the structural equation modeling method (SEM). The article used AMOS software to evaluate and measure the influence of each factor on the application of BAT in the enterprise and the impact on the sustainability of the enterprise. BAT research has shown that the rational use of resources is essential. Measuring and recording information through the evaluation of techniques used in production also shows that we are disrupting the ecological environment without recreating it. We live by capital, not by added value, so environmental protection is necessary.","PeriodicalId":42947,"journal":{"name":"International Journal of Asian Business and Information Management","volume":null,"pages":null},"PeriodicalIF":1.4,"publicationDate":"2023-07-11","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"91048109","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Chiwei Chen, Kun-Shan Zhang, Chiu-Mei Chen, Lu-Sheng Pao
This study explored the relationship between the motivational potential characteristics of a job (measured by motivating potential scores or MPS) and job satisfaction and the moderation effect of personality traits. The results showed that the agreeableness personality trait could not significantly predict job satisfaction. However, the higher the MPS and the higher the agreeableness among the employees, the higher the job satisfaction tendency. Conscientiousness and job satisfaction had a significantly positive correlation. The interaction between MPS and conscientiousness also had a significantly positive impact on job satisfaction. The results showed that job satisfaction tended to decline under the interaction of MPS and extraversion. In addition, the interaction of MPS with neuroticism also had a significant effect on job satisfaction. The interaction between MPS and openness to experience had no significant effect on job satisfaction. However, the higher the MPS and the higher the openness of experience of the worker, the higher the job satisfaction.
{"title":"The Impact Between Motivational Potential Characteristics of Job and Job Satisfaction","authors":"Chiwei Chen, Kun-Shan Zhang, Chiu-Mei Chen, Lu-Sheng Pao","doi":"10.4018/ijabim.325650","DOIUrl":"https://doi.org/10.4018/ijabim.325650","url":null,"abstract":"This study explored the relationship between the motivational potential characteristics of a job (measured by motivating potential scores or MPS) and job satisfaction and the moderation effect of personality traits. The results showed that the agreeableness personality trait could not significantly predict job satisfaction. However, the higher the MPS and the higher the agreeableness among the employees, the higher the job satisfaction tendency. Conscientiousness and job satisfaction had a significantly positive correlation. The interaction between MPS and conscientiousness also had a significantly positive impact on job satisfaction. The results showed that job satisfaction tended to decline under the interaction of MPS and extraversion. In addition, the interaction of MPS with neuroticism also had a significant effect on job satisfaction. The interaction between MPS and openness to experience had no significant effect on job satisfaction. However, the higher the MPS and the higher the openness of experience of the worker, the higher the job satisfaction.","PeriodicalId":42947,"journal":{"name":"International Journal of Asian Business and Information Management","volume":null,"pages":null},"PeriodicalIF":1.4,"publicationDate":"2023-07-10","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"83874112","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
The major objective of this paper is to develop a comprehensive set of determinants of service quality of organised grocery stores in context of countries with culturally distinct orientation and to further classify them as hygiene and motivating factors resp. Such determinants can be used in further studies in order to help the international marketers to understand the behaviour of customers in different countries to succeed in an international arena. A questionnaire survey of 500 respondents each of Taiwan and India was conducted. A large number of items affecting service quality perceptions related to grocery stores were identified. The results of the study suggested a four-factor structure of perceived service quality variables for both India and Taiwan. The difference in the composed structure of the factors is further explained in terms of two factor theory. The results of the study will help the managers to allocate the resources strategically depending on whether the retailer needs to reduce the level of dissatisfaction or improve the level of satisfaction.
{"title":"Service Quality Dimensions in the Context of Herzberg Two Factor Theory","authors":"Prachi Jain Aggarwal","doi":"10.4018/ijabim.325231","DOIUrl":"https://doi.org/10.4018/ijabim.325231","url":null,"abstract":"The major objective of this paper is to develop a comprehensive set of determinants of service quality of organised grocery stores in context of countries with culturally distinct orientation and to further classify them as hygiene and motivating factors resp. Such determinants can be used in further studies in order to help the international marketers to understand the behaviour of customers in different countries to succeed in an international arena. A questionnaire survey of 500 respondents each of Taiwan and India was conducted. A large number of items affecting service quality perceptions related to grocery stores were identified. The results of the study suggested a four-factor structure of perceived service quality variables for both India and Taiwan. The difference in the composed structure of the factors is further explained in terms of two factor theory. The results of the study will help the managers to allocate the resources strategically depending on whether the retailer needs to reduce the level of dissatisfaction or improve the level of satisfaction.","PeriodicalId":42947,"journal":{"name":"International Journal of Asian Business and Information Management","volume":null,"pages":null},"PeriodicalIF":1.4,"publicationDate":"2023-07-07","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"78156401","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Shaping the behavior of the employees determines one of the crucial duties of the organizations. Mobilizing power and getting commitment from individuals is the foundation for effective organizational citizenship behavior (OCB). This research aims to focus on the key factors influencing OCB in the banking industry in Bangladesh. Structural equation modeling was used to analyze the data. A questionnaire survey was used to collect data from different banks operating in Bangladesh. The result reveals that critical aspects of social power, e.g., reward, legitimate, expert, and referent power, confirm their influence on organizational commitment (OC). In contrast, coercive power fails to connect with OC towards OCB. However, this paper also successfully brings them together to describe their linkage through mediation by OC and to quantify the relationship. Furthermore, similar research can be extended to banks operating in other developing countries having the same economic status.
{"title":"Do Power and Commitment Impart Organizational Citizenship Behavior?","authors":"Ikramul Hasan, N. Jahangir, Jennifer Hossain","doi":"10.4018/ijabim.325230","DOIUrl":"https://doi.org/10.4018/ijabim.325230","url":null,"abstract":"Shaping the behavior of the employees determines one of the crucial duties of the organizations. Mobilizing power and getting commitment from individuals is the foundation for effective organizational citizenship behavior (OCB). This research aims to focus on the key factors influencing OCB in the banking industry in Bangladesh. Structural equation modeling was used to analyze the data. A questionnaire survey was used to collect data from different banks operating in Bangladesh. The result reveals that critical aspects of social power, e.g., reward, legitimate, expert, and referent power, confirm their influence on organizational commitment (OC). In contrast, coercive power fails to connect with OC towards OCB. However, this paper also successfully brings them together to describe their linkage through mediation by OC and to quantify the relationship. Furthermore, similar research can be extended to banks operating in other developing countries having the same economic status.","PeriodicalId":42947,"journal":{"name":"International Journal of Asian Business and Information Management","volume":null,"pages":null},"PeriodicalIF":1.4,"publicationDate":"2023-07-07","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"84414670","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
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