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A Longitudinal Study of Destination Image, Tourist Satisfaction, and Revisit Intention 目的地形象、游客满意度与旅游意向的纵向研究
IF 6 Q2 HOSPITALITY, LEISURE, SPORT & TOURISM Pub Date : 2022-06-30 DOI: 10.29036/jots.v13i24.341
Oyunchimeg Luvsandavaajav, G. Narantuya, E. Dalaibaatar, Z. Raffay
International tourists’ perceptions of the destination’s image, travel satisfaction and revisit intentions are crucial to effective destination marketing and overall destination competitiveness. Tourist destinations often compete through their image in potential tourists’ minds. Therefore, a destination image is central due to its influence on tourists’ decision-making and destination selection. Successful destination marketing depends on the in-depth understanding of the destination image held by tourists. This study investigates the destination image changes of Mongolia for specific periods of time. The research examines the attributes of destination images through a longitudinal comparison of data sets from 2004 to 2019 to determine if any change in destination images existed over time. The research model was developed on the attributes of cognitive and affective images, tourist satisfaction, and revisit intentions. The first set of data was obtained from the 280 international tourists who travelled to Mongolia in 2004. The second set of data was obtained from 310 international tourists who travelled to Mongolia in 2019. The research model was validated using structural equation modelling. Independent sample t-tests were performed using two data sets to examine changes in the destination image over the years. The result shows that there are positive changes in the cognitive and affective image of the destination in a given period of time, which influenced tourist satisfaction and their revisit intentions. The implications of the research findings for the travel intermediaries, destination marketing organizations, and potential future research are also discussed.
国际游客对目的地形象的感知、旅行满意度和重游意愿对有效的目的地营销和目的地的整体竞争力至关重要。旅游目的地往往通过其在潜在游客心目中的形象进行竞争。因此,目的地形象对游客的决策和目的地选择具有重要影响。成功的目的地营销取决于对游客所持有的目的地形象的深入理解。本研究调查了蒙古国在特定时期的目的地形象变化。这项研究通过对2004年至2019年的数据集进行纵向比较来检验目的地图像的属性,以确定目的地图像是否随着时间的推移而发生变化。该研究模型基于认知和情感图像、游客满意度和重游意向的属性。第一组数据是从2004年前往蒙古的280名国际游客那里获得的。第二组数据来自2019年前往蒙古的310名国际游客。使用结构方程模型对研究模型进行了验证。使用两个数据集进行独立样本t检验,以检查目的地图像多年来的变化。结果表明,在一定的时间内,目的地的认知和情感形象发生了积极的变化,这影响了游客的满意度和重游意愿。还讨论了研究结果对旅游中介机构、目的地营销组织和未来潜在研究的影响。
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引用次数: 5
The Gorgeous Brand: Understanding Consumer’ Conspicuous Consumption for Luxury Tourism Products 华丽品牌:解读消费者对豪华旅游产品的炫耀性消费
IF 6 Q2 HOSPITALITY, LEISURE, SPORT & TOURISM Pub Date : 2022-06-30 DOI: 10.29036/jots.v13i24.308
Tzu-Ching Lai, Chia-Li Hsieh, Edward C. S. Ku
This study aimed to examine how prestige sensitivity and fashion leadership affect conspicuous consumption via specific products and the moderate role of brand consciousness on conspicuous consumption. We collected samples of conspicuous consumption behaviour from three famous travel online communities’ consumers by mailing an online survey hyperlink to those who qualified tourists. Statistical analysis involved the use of SPSS and SmartPLS programs. As prestige sensitivity and fashion leadership can contribute to conspicuous consumption, the uniqueness of luxury tourism products should be considered as a mediator variable in determining conspicuous consumption. Tourism marketers can communicate prestige to the consumer through advertising that encourages the consumer to purchase. Advertising oriented toward prestige sensitivity can play an attractive role in luxury tourism product sales. Luxury tourism providers need to stand out and differentiate their product characteristics to suit the individual needs through differentiated products or dedicated services.
本研究旨在检验声望敏感性和时尚领导力如何通过特定产品影响炫耀性消费,以及品牌意识在炫耀性消费中的适度作用。我们通过向符合条件的游客邮寄在线调查超链接,从三个著名旅游在线社区的消费者中收集了炫耀性消费行为的样本。统计分析包括使用SPSS和SmartPLS程序。由于声望敏感性和时尚领导力有助于炫耀性消费,奢侈旅游产品的独特性应被视为决定炫耀性消费的中介变量。旅游营销人员可以通过鼓励消费者购买的广告向消费者传达声望。注重声望敏感性的广告可以在豪华旅游产品销售中发挥有吸引力的作用。豪华旅游提供商需要脱颖而出,通过差异化的产品或专门的服务来区分其产品特征,以满足个人需求。
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引用次数: 4
Perceived Value, Inter-functional Coordination, and Strategic Adaptation: The Perspective on Selecting Travel Agencies from School Travel Plan 感知价值、职能协调与策略适应:基于学校旅游计划的旅行社选择视角
IF 6 Q2 HOSPITALITY, LEISURE, SPORT & TOURISM Pub Date : 2022-06-30 DOI: 10.29036/jots.v13i24.366
Tangchung Kan
School travel plan (STP) is a significant tourism market for travel agencies; this study explores how travel agencies with customer orientation ability, product advantages, and high-quality service performance affect customer perceived value and the strategic adaptation of travel agencies from a resource-based view by moderating the effect of inter-functional coordination. Proportionate stratified sampling was used to select teachers and administrators from junior and high schools who participated in graduation trip selection for three years from Taiwan, and 183 samples were collected for analysis; likewise, PLS-SEM was adopted to verify the measurements and test hypotheses in the research. The scientific results indicate that travel agencies with customer orientation, product advantages, and high service performance positively impact customer perceived value. Inter-functional coordination has a moderating effect on customer perceived value and travel agency strategic adaptation. Travel agencies have customer-oriented characteristics that can clearly understand customers’ needs and prioritize them. Constantly reviewing customers’ needs and enhancing their perceived value can lead to increased sales volume in STP market. Effective communication and coordination are the critical effects of cooperation between travel agencies and other tourism industries, and travel agencies should quickly respond to schools and provide tourism products that meet STPs’ needs in Taiwan.
学校旅游计划(STP)是旅行社的一个重要旅游市场;本研究从资源基础的角度探讨了具有客户导向能力、产品优势和高质量服务绩效的旅行社如何通过调节跨职能协调的效果来影响客户感知价值和旅行社的战略适应。采用比例分层抽样方法,从台湾参加毕业旅行选择三年的中小学教师和管理人员中抽取183人进行分析;同样,采用PLS-SEM来验证研究中的测量和检验假设。科学研究结果表明,具有客户导向、产品优势和高服务绩效的旅行社对客户感知价值有积极影响。职能间协调对客户感知价值和旅行社战略适应具有调节作用。旅行社具有以客户为导向的特点,能够清楚地了解客户的需求并优先考虑。不断审查客户的需求并提高他们的感知价值可以提高STP市场的销售量。有效的沟通和协调是旅行社与其他旅游业合作的关键作用,旅行社应迅速响应学校,提供满足台湾游客需求的旅游产品。
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引用次数: 2
Coopetition of European Union Countries within Destination Management 欧盟国家在目的地管理中的合作
IF 6 Q2 HOSPITALITY, LEISURE, SPORT & TOURISM Pub Date : 2022-06-30 DOI: 10.29036/jots.v13i24.368
Petra Vašaničová, Sylvia Jenčová, B. Gavurová, R. Bačík
Coopetition has been the issue of various studies in different fields, but there is a research gap in examining coopetition within the tourism sector and destination management. This paper aims to determine whether there are internally homogeneous and externally heterogeneous groups of European Union countries regarding indicators of natural and cultural resources of the Travel and Tourism Competitiveness Index (TTCI), and thus subsequently identify the importance and possibilities of competition among countries within the tourism sector. Multidimensional scaling and cluster analysis are used to verify the research hypothesis, along with ten indicators of the fourth sub-index (Natural and Cultural Resources) of TTCI. The results of the cluster analysis led to a six-group solution. Italy, Spain, and France have the best position in terms of tourism competitiveness. The results show space for competition in the international tourism market. Even though EU countries are competitors at a global level, their cooperation could be beneficial to tourism development. The findings of this study can be helpful in planning and strategy development for tourism policymakers and destination management organizations but can also be used to develop various marketing strategies. Furthermore, cooperation between destinations will support the need for strategic flexibility in the tourism sector, as the diversity of tourism attractions will increase.
合作竞争一直是不同领域各种研究的问题,但在研究旅游业和目的地管理的合作竞争方面存在研究空白。本文旨在确定在旅游和旅游竞争力指数(TTCI)的自然和文化资源指标方面,欧盟国家是否存在内部同质和外部异质的群体,从而确定各国在旅游部门竞争的重要性和可能性。多维标度和聚类分析用于验证研究假设,以及TTCI第四个子指数(自然和文化资源)的十个指标。聚类分析的结果得出了六组解决方案。意大利、西班牙和法国在旅游竞争力方面处于最佳地位。研究结果显示了国际旅游市场的竞争空间。尽管欧盟国家是全球层面的竞争对手,但它们的合作可能有利于旅游业的发展。这项研究的结果有助于旅游决策者和目的地管理组织的规划和战略制定,但也可用于制定各种营销策略。此外,随着旅游景点的多样性将增加,目的地之间的合作将支持旅游业战略灵活性的必要性。
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引用次数: 10
Comprehensive Assessment of the Influence of Factors on the Attractiveness of a Country’s Tourism Brand - A Model Approach 一个国家旅游品牌吸引力影响因素的综合评价——一种模型方法
IF 6 Q2 HOSPITALITY, LEISURE, SPORT & TOURISM Pub Date : 2022-06-30 DOI: 10.29036/jots.v13i24.354
N. Shpak, Oksana Muzychenko-Kozlovska, M. Gvozd, W. Sroka, Marianna Havryliuk
The tourism industry is one of the priorities. Each country in a represented tourism industry reflects its unique natural resources and cultural and historical heritage. These components are used to form a tourism brand. Thus, to assess a tourism brand, it is necessary to use a comprehensive methodology aimed at defining the impact of factors on the attractiveness of the tourism brand, which allows to analyze and identify those factors that positively and negatively affect the level of tourism brand and need strengthening or leveling. The issue is becoming increasingly important in the field of tourism. Given these facts, the article aims to develop a scientific and methodological approach to modeling the assessment of the impact of factors on the attractiveness of a country’s tourism brand and formulate recommendations for improving a country’s tourism brand management. The construction of the model is based on the analysis and calculation of statistical data using the method of calculating the integrated indicators. Based on the study, the components have been analyzed, and integrated indicators for assessing the impact of factors on the attractiveness of the country’s tourism brand have been calculated. The appropriate methodology has been tested in the case of Ukraine.
旅游业是优先事项之一。每个国家在一个有代表性的旅游业中都反映出其独特的自然资源以及文化和历史遗产。这些组成部分被用来形成旅游品牌。因此,为了评估旅游品牌,有必要使用一种全面的方法来确定因素对旅游品牌吸引力的影响,从而分析和识别那些对旅游品牌水平产生积极和消极影响并需要加强或持平的因素。这个问题在旅游领域变得越来越重要。鉴于这些事实,本文旨在开发一种科学和方法论的方法,对因素对一个国家旅游品牌吸引力的影响进行建模评估,并为改进一个国家的旅游品牌管理提出建议。模型的构建是基于统计数据的分析和计算,采用综合指标的计算方法。在研究的基础上,对组成部分进行了分析,并计算了评估各因素对该国旅游品牌吸引力影响的综合指标。适当的方法已在乌克兰的案例中得到检验。
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引用次数: 2
Customer Brand Personality, Dining Experience, and Satisfaction at Luxury Hotel Restaurants 豪华酒店餐厅的顾客品牌个性、用餐体验与满意度
IF 6 Q2 HOSPITALITY, LEISURE, SPORT & TOURISM Pub Date : 2022-06-30 DOI: 10.29036/jots.v13i24.278
T. Ismail, M. Zahari, M. Hanafiah, K. Balasubramanian
The study’s primary purpose is to investigate customer brand personality’s effect on their dining experience and satisfaction at luxury hotel restaurants in Malaysia. Also, this study tests the mediation effect of dining experience on the brand personality and satisfaction interrelationship. A structured survey gathered empirical data from 482 luxury hotel restaurant customers. The AMOS software evaluated the research model using structural equation modelling (SEM). This study verifies that customer brand personality positively and significantly affects their dining experience and eventually influences their satisfaction with the luxury hotel restaurant services. The study findings suggest that dining experience significantly mediates the relationship between customer brand personality and satisfaction. As the brand personality concept has received considerable attention within the current business realm, these results are interesting for restaurant managers and business owners. Besides enriching the literature, this study provides essential theoretical and practical significance for restaurant owners to gain a competitive advantage through dining experience and customer brand personality characteristics.
本研究的主要目的是调查马来西亚豪华酒店餐厅顾客品牌个性对其用餐体验和满意度的影响。此外,本研究还检验了用餐体验对品牌个性和满意度相互关系的中介作用。一项结构化调查收集了482名豪华酒店餐厅顾客的经验数据。AMOS软件使用结构方程建模(SEM)对研究模型进行了评估。本研究验证了顾客品牌个性对其餐饮体验的正向显著影响,并最终影响其对豪华酒店餐饮服务的满意度。研究结果表明,用餐体验在顾客品牌个性和满意度之间具有显著的中介作用。由于品牌个性概念在当前商业领域受到了相当大的关注,这些结果对餐厅经理和企业主来说都很有趣。除了丰富文献外,本研究还为餐馆老板通过用餐体验和顾客品牌个性特征获得竞争优势提供了重要的理论和实践意义。
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引用次数: 4
Newari Community’s Attitude to Promote Cultural Tourism Development: Evidence from Kathmandu Valley, Nepal Newari社区促进文化旅游发展的态度:来自尼泊尔加德满都谷地的证据
IF 6 Q2 HOSPITALITY, LEISURE, SPORT & TOURISM Pub Date : 2022-06-30 DOI: 10.29036/jots.v13i24.349
Sami Maharjan, Niranjan Devkota, U. Poudel, M. Klímová
Cultural tourism is critical to the growth of destinations all over the world. Cultural activities and events, as well as existing local historical and cultural assets or cultural capital, shopping, and event attractions, are all believed to play a key role in the nations' cultural and economic development. In the Nepalese context, cultural tourism is widely discussed for the potential development of local and indegenous communities. Thus, the research aims to identify Newari Community’s attitude toward promoting cultural tourism development in Kathmandu Valley. Newari community people from Kathmandu valley were taken as a population, a total of 280 individuals were taken as a sample, and data were collected using a structured questionnaire. The attitude level of Newari people was measured using the attitude index. The Ordered Logistic Model was used to test the factors determining the Newari community's attitude towards promoting cultural tourism development. The result revealed that the Newari community is highly aware of cultural tourism development. Further, regression result shows that monthly income, employment opportunities, a wide variety of cultural activities, developed partnership, pride of local residents, sufficient information, cost of living, a problem with parking or traffic, and household employed in art and cultural activities statistically influence attitude level of Newari community to promote cultural tourism development. Hence, the Newari community should focus on promoting cultural tourism development through conservation, protection, and development of cultural management.  
文化旅游对世界各地旅游目的地的发展至关重要。文化活动和事件,以及现有的当地历史文化资产或文化资本、购物和活动景点,都被认为在国家的文化和经济发展中发挥着关键作用。在尼泊尔,文化旅游被广泛讨论,以促进当地和本土社区的潜在发展。因此,本研究旨在确定Newari社区对促进加德满都谷地文化旅游发展的态度。以加德满都山谷的Newari社区居民为样本,共抽取280人作为样本,并使用结构化问卷收集数据。使用态度指数测量了纽瓦里人的态度水平。采用有序物流模型检验了决定纽瓦里社区对促进文化旅游发展态度的因素。结果表明,纽瓦里社区高度重视文化旅游业的发展。此外,回归结果显示,月收入、就业机会、丰富多样的文化活动、发达的伙伴关系、当地居民的自豪感、充足的信息、生活成本、停车或交通问题以及从事艺术和文化活动的家庭在统计上影响了Newari社区促进文化旅游发展的态度水平。因此,Newari社区应通过文化管理的保护、保护和发展,重点促进文化旅游业的发展。
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引用次数: 5
Sustainability, Competitive Advantages and Performance in the Hotel Industry: A Synergistic Relationship 酒店业的可持续性、竞争优势和绩效:一种协同关系
IF 6 Q2 HOSPITALITY, LEISURE, SPORT & TOURISM Pub Date : 2021-12-22 DOI: 10.29036/jots.v12i23.282
Jorge Pereira‐Moliner, María D. López‐Gamero, X. Font, José F. Molina-Azorín, J. Tarí, Eva M. Pertusa-Ortega
The relationship between sustainability, competitive advantages, and performance is a topic with no conclusive results in the tourism industry. To contribute to the debate, the purpose of this study is i) to analyze the influence of sustainability on cost and differentiation competitive advantages and ii) to examine the possible synergistic relationship between sustainability and performance. Perceptual as well as hotel-specific objective performance measurements are used, such as occupancy rate, average daily rate (ADR), and revenues per available room (RevPAR), to examine all the relationships. Structural equation models based on Partial Least Squares (PLS-SEM) are applied to test all the hypotheses. Data is collected from 3-, 4- and 5-star hotels in Spain. The results show that sustainability positively and significantly influences cost and differentiation advantages, perceptual performance, ADR, and RevPAR. In addition, those hotels with these three performance variables whose values are above the median obtain a significant relationship between sustainability and performance. Consequently, there is evidence of a synergistic sustainability-performance relationship in the hotel industry. Therefore, this study offers academic evidence on the strong relationships that exist between these variables in the hotel industry. This research work analyses all three sustainability pillars (economic, environmental, and social sustainability), and the practices that best explain each of the three sustainability pillars are indicated so that hotel managers can optimize their sustainable management.
可持续性、竞争优势和绩效之间的关系在旅游业是一个没有结论性结果的话题。为了促进这场辩论,本研究的目的是:i)分析可持续性对成本和差异化竞争优势的影响;ii)研究可持续性与绩效之间可能的协同关系。使用感知和酒店特定的客观绩效测量,如入住率、日均房价(ADR)和每间可用客房收入(RevPAR),来检查所有关系。采用基于偏最小二乘的结构方程模型(PLS-SEM)对所有假设进行了检验。数据来自西班牙的三星级、四星级和五星级酒店。结果表明,可持续性对成本和差异化优势、感知性能、ADR和RevPAR产生了积极而显著的影响。此外,具有这三个绩效变量且其值高于中位数的酒店在可持续性和绩效之间存在显著关系。因此,有证据表明酒店业存在协同可持续发展绩效关系。因此,本研究为酒店业中这些变量之间存在的密切关系提供了学术证据。这项研究工作分析了所有三个可持续发展支柱(经济、环境和社会可持续性),并指出了最能解释这三个可持续性支柱的实践,以便酒店经理能够优化其可持续管理。
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引用次数: 18
Rethinking Westernization in Destination: Tourists’ Perception of a Touristic City 旅游目的地西方化的再思考:游客对旅游城市的感知
IF 6 Q2 HOSPITALITY, LEISURE, SPORT & TOURISM Pub Date : 2021-12-22 DOI: 10.29036/jots.v12i23.261
Niranjan Devkota, U. Poudel, I. Hamarneh, U. Bhandari
The impacts of westernization are increasing globally in the tourism entrepreneurship practices. Understanding it contributes to the growth and sustainability of the business even in local touristic cities. This paper aims to judge tourists’ perception of westernization about one of the most important touristic cities – Pokhara, Nepal. Purposive sampling was used to collect responses from 248 tourists in Pokhara, which included both open and closed-ended questionnaires. In order to understand the perception of tourists and check the determinants about the prevalence of westernization among tourists, the cross-sectional descriptive study has been used, and Logit Regression Model is applied. The study reveals that 78.22% of the respondents find westernization has influenced tourism entrepreneurship up to a certain extent in Pokhara. Similarly, a majority (89.11%) of tourists reveal that they expect and enjoy local culture than their own culture in tourism destinations, where 95.56% of the tourists suggest preserving the local culture for the sustainability of tourism business in Pokhara. Results from the Ordered Logistic model show that westernization, problems faced in destination, the similarity of destination as per their expectation and level of tourists’ existence at destination play significant roles in their preferences to visit touristic destinations. This study indicates that the first two reduce tourists’ preferences while the latter two stimulate their preferences to visit Pokhara, Nepal. Therefore, entrepreneurs in Pokhara should identify, conserve, encourage, and maintain local socio-cultural traditions to have long-term tourism prosperity and development.
在全球旅游创业实践中,西方化的影响越来越大。了解它有助于业务的增长和可持续性,甚至在当地的旅游城市。本文旨在判断游客对最重要的旅游城市之一——尼泊尔博卡拉的西化认知。采用有目的抽样的方法,收集了248名博卡拉游客的反馈,包括开放式和封闭式问卷。为了了解游客对西化的认知,并检验影响游客西化倾向的因素,本研究采用了横断面描述性研究,并采用Logit回归模型。研究发现,78.22%的受访者认为西化在一定程度上影响了博卡拉的旅游创业。同样,大多数(89.11%)的游客表示他们对旅游目的地的当地文化的期待和享受超过了他们自己的文化,其中95.56%的游客建议为了博卡拉旅游业务的可持续性而保留当地文化。有序Logistic模型的结果表明,西化程度、目的地面临的问题、目的地与游客期望的相似度和游客在目的地的存在程度对游客的旅游偏好有显著影响。本研究表明,前两者降低了游客的偏好,而后两者则刺激了游客对尼泊尔博卡拉的偏好。因此,博卡拉的企业家应该识别、保护、鼓励和维护当地的社会文化传统,以实现旅游业的长期繁荣和发展。
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引用次数: 9
Fiscal Decentralisation of Services: The Case of the Local Public Sector in European Countries 服务业财政分权:以欧洲国家地方公共部门为例
IF 6 Q2 HOSPITALITY, LEISURE, SPORT & TOURISM Pub Date : 2021-12-22 DOI: 10.29036/jots.v12i23.234
Martina Halásková, Renata Halásková, B. Gavurová, M. Kubák
Services are a dynamically developing economic sector in all countries. The paper focuses on public services, evaluated from the perspective of fiscal decentralization. It aims to evaluate the level of fiscal decentralization of expenditures in selected categories of public services in European countries. For this purpose, government expenditures by the local government sector are analyzed in the set of the selected 28 European countries in the period 2010-2018. Cluster analysis has been carried out in order to determine four clusters of countries based on their level of decentralization of expenditures on services. The results show differences in the extent of decentralization between the European countries in the provision of specific public services and reflect the form of financing of local public needs. A low level of fiscal decentralization of expenditures on services (public order and safety; housing and community amenities; recreation, culture, and religion) was observed in the majority of the countries. However, the majority of the countries failed to prove a high level of fiscal decentralization of expenditures on services (social protection, health, education) and a medium level of decentralization of expenditures in terms of general public services and services of economic affairs. These findings demonstrate that the degree of decentralization of public services is determined, to a certain degree, determined by country history and its geographical location, as well as by the different roles of sector-specific public policies. The findings can be helpful for creators of local public policies, strategic plans, and financial concepts.
服务业在所有国家都是一个动态发展的经济部门。本文以公共服务为研究对象,从财政分权的角度进行评价。它的目的是评价欧洲国家某些公共服务类别支出的财政权力下放程度。为此,我们在选定的28个欧洲国家中分析了2010-2018年期间地方政府部门的政府支出。为了根据服务支出的分散程度确定四组国家,进行了聚类分析。结果显示欧洲各国在提供特定公共服务方面的权力下放程度不同,并反映了为当地公共需要筹措资金的形式。服务支出(公共秩序和安全)的财政权力下放程度低;住房和社区设施;娱乐、文化和宗教)在大多数国家都有体现。但是,大多数国家未能证明在服务支出(社会保护、保健、教育)方面的财政分权程度很高,在一般公共服务和经济事务服务方面的支出分权程度中等。这些研究结果表明,公共服务权力下放的程度在一定程度上取决于国家历史及其地理位置,以及特定部门公共政策的不同作用。研究结果可以为地方公共政策、战略计划和金融概念的制定者提供帮助。
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引用次数: 9
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Journal of Tourism and Services
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