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The Influence of the Quality of Institutions on Tourism in the EU Countries 制度质量对欧盟国家旅游业的影响
IF 6 Q2 HOSPITALITY, LEISURE, SPORT & TOURISM Pub Date : 2023-06-29 DOI: 10.29036/jots.v14i26.473
Fejzula Beha
The present study aims to investigate the effect of the quality of institutions on tourism development in a panel of 27 countries from the European Union for the period of 2008-2021. The number of arrivals and employees in tourism measures tourism development. The control variables used, which also represent the determinants of tourism, are GDP growth rate per capita, inflation, higher education, quality of the environment, and trade. Quality of institutions indexes are constructed based on indicators of government effectiveness, political stability, regulatory quality, the rule of law, and voice and accountability. To estimate the impact of selected determinants in tourism development, we used the Generalized method of the moments-GMM model. According to the obtained results, it can be concluded that there is a positive connection between the quality of institutions and tourism. The results of this research should provide insight into the most important determinants of management and institutions and explain their influence on events in tourism. All of the above knowledge should be of interest to the management bodies in charge of creating national development strategies. The contribution of this research is reflected in the clarification of the importance of institutions' quality and monitoring. Previous research on this topic is generally limited to specific tourist regions or is based on smaller indicators. This paper covers the area of the European Union, with different stages of development and share in tourist traffic.
本研究旨在调查欧盟27个国家2008-2021年期间机构质量对旅游业发展的影响。旅游业的入境人数和雇员人数衡量旅游业的发展。所使用的控制变量也代表了旅游业的决定因素,即人均GDP增长率、通货膨胀、高等教育、环境质量和贸易。制度质量指数是根据政府有效性、政治稳定性、监管质量、法治、话语权和问责制等指标构建的。为了估计选定的决定因素对旅游发展的影响,我们使用了矩- gmm模型的广义方法。根据所得结果,可以得出机构质量与旅游业之间存在正相关关系的结论。这项研究的结果应该提供洞察管理和制度的最重要的决定因素,并解释他们对旅游事件的影响。所有上述知识都应引起负责制定国家发展战略的管理机构的兴趣。本研究的贡献体现在澄清了机构质量和监测的重要性。以往关于这一主题的研究通常局限于特定的旅游区或基于较小的指标。本文涵盖了欧盟地区,不同的发展阶段和旅游交通份额。
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引用次数: 1
Innovation Mechanism in the Hospitality Industry: A Mediated-Moderated Model 酒店行业创新机制:一个中介-调节模型
IF 6 Q2 HOSPITALITY, LEISURE, SPORT & TOURISM Pub Date : 2023-06-29 DOI: 10.29036/jots.v14i26.492
G. Khalifa, A. Abuelhassan, S. Khreis, Mohammad Soliman, Md. Rejwanul Hossain
This study examines the relationship between empowered leadership (EL), intrinsic motivation (IM), job complexity (JC), and innovative employee behavior (EIB) in the hospitality industry. The study specifically investigates how EL affects EIB and how IM mediates this connection. Furthermore, this study explores the moderating impact of JC on the direct interconnected linkages between EL, IM, and EIB. Our sample comprises 506 employee-supervisor dyads from 45 five-star hotels in the Middle East, representing a variety of international hotel chains. Using partial least squares structural equation modeling (PLS-SEM), the study finds that EL significantly impacts EIB, which IM subsequently influences. Additionally, we discover that IM acts as a mediator for EL and EIB. Moreover, we find that JC has a moderating impact on the strength of these relationships. Our findings have both theoretical and practical implications for hotel managers and researchers interested in fostering their subordinates' IM and promoting their innovation. We also emphasize the importance of JC in positively influencing the strength of these relationships in the hotel industry. Managers can develop strategies to increase their businesses' competitiveness in this dynamic and competitive sector by better understanding the factors that drive EIB.
本研究探讨了酒店行业授权型领导(EL)、内在动机(IM)、工作复杂性(JC)和创新员工行为(EIB)之间的关系。该研究专门研究了EL如何影响EIB以及IM如何介导这种联系。此外,本研究还探讨了JC对EL、IM和EIB之间直接相互联系的调节作用。我们的样本包括来自中东地区45家五星级酒店的506对员工-主管,代表了各种国际连锁酒店。利用偏最小二乘结构方程模型(PLS-SEM),研究发现EL显著影响EIB, IM随后影响EIB。此外,我们发现IM作为EL和EIB的中介。此外,我们发现JC对这些关系的强度有调节作用。我们的研究结果对酒店管理者和有兴趣培养下属的内动性和促进其创新的研究人员具有理论和实践意义。我们还强调了JC在积极影响酒店行业这些关系强度方面的重要性。管理者可以通过更好地理解驱动EIB的因素来制定战略,以提高企业在这个充满活力和竞争的部门的竞争力。
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引用次数: 2
Use of Marketing Communication Tools in Tourism in Accommodation Facilities during the COVID-19 Pandemic 新冠肺炎大流行期间住宿设施旅游营销传播工具的使用
IF 6 Q2 HOSPITALITY, LEISURE, SPORT & TOURISM Pub Date : 2023-06-29 DOI: 10.29036/jots.v14i26.440
Marcel Lincényi, Ivana Bulanda
The spread of the infectious disease COVID-19 throughout the world in 2020 caused a global pandemic, which, with subsequent measures, seriously affected the global tourism industry. The main purpose of the research study was to identify and analyse the use of marketing communication tools in tourism in accommodation facilities in the Czech Republic during the COVID-19 pandemic. This paper adds to the existing literature by offering a better understanding of the link between the effectiveness of marketing communication tools within the marketing strategy and the financial losses of the hotel sector. As part of the research, a total of 140 controlled, structured interviews were conducted with managers of selected accommodation facilities, in which the scope and primary forms of use of marketing communication tools during the COVID-19 pandemic were investigated. Research objectives were verified through research questions and hypotheses. The main findings of the research revealed that more than half of the monitored accommodation establishments in the Czech Republic did not change their promotion strategy during the pandemic. In contrast, almost 13% of the accommodation establishments surveyed did not use any tools to communicate with the customer. The research also showed that marketing communication of accommodation facilities takes place mainly in the form of websites and social media, while the most effective communication is via social networks. Therefore, the authors recommend professional associations operating in tourism and hospitality focus their educational activities on the possibilities of using innovative marketing communication tools to communicate with customers. The research was carried out for the requirements and needs of society and practice in connection with the effects of the pandemic crisis so that it was possible to communicate more effectively with the customer segment in the tourism sector.
2020年,传染病新冠肺炎在世界各地的传播导致了全球大流行,随后采取的措施严重影响了全球旅游业。研究的主要目的是确定和分析新冠肺炎大流行期间捷克共和国住宿设施在旅游业中使用营销传播工具的情况。本文通过更好地理解营销策略中营销沟通工具的有效性与酒店业的财务损失之间的联系,对现有文献进行了补充。作为研究的一部分,共对选定住宿设施的管理人员进行了140次受控的结构化访谈,调查了新冠肺炎大流行期间营销传播工具的使用范围和主要形式。通过研究问题和假设验证了研究目标。研究的主要结果显示,捷克共和国超过一半的受监测住宿机构在疫情期间没有改变其推广策略。相比之下,近13%的受访住宿机构没有使用任何工具与客户沟通。研究还表明,住宿设施的营销传播主要以网站和社交媒体的形式进行,而最有效的传播是通过社交网络。因此,作者建议旅游和酒店业的专业协会将其教育活动重点放在使用创新营销传播工具与客户沟通的可能性上。这项研究是针对与疫情危机影响相关的社会和实践的要求和需求进行的,以便能够更有效地与旅游业的客户群体进行沟通。
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引用次数: 0
MICE Tourism: How the Pandemic Has Changed It 会展旅游:疫情如何改变会展旅游
IF 6 Q2 HOSPITALITY, LEISURE, SPORT & TOURISM Pub Date : 2023-06-29 DOI: 10.29036/jots.v14i26.496
L. Litvinova-Kulikova, Z. Aliyeva, L. Dávid
COVID-19 has become a real challenge for the tourism sphere. The pandemic hit MICE tourism the hardest, as it is primarily associated with mass business events. Our research aims to understand market expectations and assess the readiness of participants and organizers of MICE events to meet the challenges of modern conditions and the prospects for further development of the MICE industry. If individual trips resumed in August 2020, holding exhibitions, conferences, and congresses has not fully resumed even until now. Even in 2022-2023, some exhibitions and conferences were held online. The active development of online technologies called into question the continued existence of traditional formats for holding exhibition events. In the research, we surveyed the participants of MICE events about their attitudes towards virtual and live events to get feedback on the advantages and disadvantages of different event formats and identify market expectations. Although virtual events have become widespread, aiming to replace traditional live formats of MICE events, the study showed that most respondents are not ready to abandon offline events completely and actively plan to participate in them in the future. At the same time, the younger generation turned out to be more prone to online events. The study showed that the most promising format for MICE events is Hybrid, combining the advantages of virtual and live events.
新冠肺炎已成为旅游业面临的真正挑战。疫情对会展旅游业的打击最为严重,因为它主要与大规模商业活动有关。我们的研究旨在了解市场预期,评估MICE活动参与者和组织者应对现代条件挑战的准备情况以及MICE行业进一步发展的前景。如果个人旅行在2020年8月恢复,那么举办展览、会议和大会直到现在还没有完全恢复。即使在2022-2023年,一些展览和会议也在网上举行。在线技术的积极发展使人们对举办展览活动的传统形式的持续存在产生了疑问。在这项研究中,我们调查了MICE活动的参与者对虚拟和现场活动的态度,以了解不同活动形式的优缺点,并确定市场预期。尽管虚拟活动已经普及,旨在取代传统的MICE活动现场形式,但研究表明,大多数受访者还没有准备好完全放弃线下活动,并积极计划在未来参加这些活动。与此同时,年轻一代更倾向于网上活动。研究表明,MICE活动最有前景的形式是混合形式,结合了虚拟活动和现场活动的优势。
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引用次数: 1
Predictors Influencing the Choice of Lodging Option: A Systematic Literature Review of Homestays 影响住宿选择的预测因素:寄宿家庭的系统文献综述
IF 6 Q2 HOSPITALITY, LEISURE, SPORT & TOURISM Pub Date : 2023-06-29 DOI: 10.29036/jots.v14i26.536
Anup Singh Patwal, Vinay Rana, V. Pathak
In the tourism industry, lodging establishments play a crucial role. Each, more and more tourists look outside the typical hotel for their accommodation requirements. One of the fastest-growing segments of the hotel sector is homestays. This research aims to provide a more comprehensive view of the topic by consolidating the factors found in previous studies that lead tourists to select homestays. This study seeks to bring together the different reasons that have been discovered by studies that encourage visitors to choose homestay as a lodging option to gain a more in-depth understanding of the issue. In this research, the authors elected to conduct a review study in the form of a Systematic Literature Review (SLR). Seventy-four papers published between January 2000 and June 2022 were examined. This study examined Emerald, Sage, Elsevier, Wiley Online Library, Scopus, and Taylor & Francis Online databases. The PRISMA flowchart was utilized to conduct a comprehensive view of the topic. The SLR findings reflect that underlining factors like "feeling at home," "personalized service," "safety and security," "real, local touch/desire to engage in local culture," and "budget-friendly" are the primary motivating factors for visitors to choose homestay over other types of accommodation. This study can offer several suggestions to improve tourists' satisfaction with homestays,. Homestay owners, managers, and investors can use this study to create policies, directions, and recommendations for running homestays. Concerning motivations and attribute concerns, this study may give homestay destination marketing managers a more realistic picture of tourist satisfaction.
在旅游业中,住宿机构发挥着至关重要的作用。每一次,越来越多的游客都会在典型的酒店外寻找他们的住宿要求。民宿是酒店业增长最快的领域之一。本研究旨在通过整合先前研究中发现的导致游客选择民宿的因素,对这一主题提供更全面的看法。这项研究试图将鼓励游客选择民宿作为住宿选择的研究发现的不同原因结合起来,以更深入地了解这个问题。在这项研究中,作者选择以系统文献综述(SLR)的形式进行综述研究。对2000年1月至2022年6月期间发表的74篇论文进行了审查。本研究考察了Emerald、Sage、Elsevier、Wiley Online Library、Scopus和Taylor&Francis Online数据库。PRISMA流程图用于对该主题进行全面的审查。SLR的调查结果表明,“宾至如归”、“个性化服务”、“安全保障”、“真实的、融入当地文化的当地感觉/愿望”和“经济实惠”等突出因素是游客选择民宿而非其他类型住宿的主要动机。本研究可以为提高游客对民宿的满意度提供几点建议,。民宿业主、管理者和投资者可以利用这项研究制定经营民宿的政策、方向和建议。关于动机和属性问题,本研究可能会让民宿目的地营销经理对游客满意度有一个更真实的了解。
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引用次数: 0
Internal and External Communication between Employees of Different Generations: Emerging Problems in Lithuanian, Latvian, and Swedish Tourism Organizations 不同代际员工之间的内部和外部沟通:立陶宛、拉脱维亚和瑞典旅游组织中出现的问题
IF 6 Q2 HOSPITALITY, LEISURE, SPORT & TOURISM Pub Date : 2023-06-29 DOI: 10.29036/jots.v14i26.427
Gita Šakytė-Statnickė, L. Budrytė-Ausiejienė, I. Luka, Valerija Drozdova
The paper aims to analyze internal and external communication between employees of different generations and emerging problems in Lithuanian, Latvian, and Swedish tourism organizations. The secondary data has been obtained from scientific literature and the primary data from 12 semi-structured interviews conducted in tourism enterprises of the three countries. The survey sampling method used – criterion sampling. The data were analyzed using qualitative content analysis, applying a conventional approach to content analysis using an inductive coding process. The results show both internal and external communication problems of different generations of employees in tourism organizations in Lithuania, Latvia, and Sweden. The qualitative research confirms the cognition in the scientific literature that communication problems are particularly evident between the younger (Generation Z and Generation Y) and older generations (Baby Boomer Generation and Generation X). Based on the study's results, employees of different generations can communicate more effectively in tourism organizations and other organizations with intergenerational employee diversity. The research's added value comprises the matrix of the most effectively applied communication channels and tools recommended for intergenerational employees in a tourism organization, which may be used to improve intergenerational communication.
本文旨在分析不同世代员工之间的内部和外部沟通,以及立陶宛、拉脱维亚和瑞典旅游组织中出现的问题。二级数据来自科学文献,一级数据来自对三国旅游企业进行的12次半结构化访谈。使用的调查抽样方法——标准抽样。使用定性内容分析对数据进行分析,使用归纳编码过程将传统方法应用于内容分析。研究结果显示了立陶宛、拉脱维亚和瑞典旅游组织不同世代员工的内部和外部沟通问题。定性研究证实了科学文献中的认知,即沟通问题在年轻一代(Z世代和Y世代)和老一辈(婴儿潮一代和X世代)之间尤为明显。基于研究结果,不同世代的员工可以在旅游组织和其他具有代际员工多样性的组织中更有效地沟通。该研究的附加值包括为旅游组织代际员工推荐的最有效应用的沟通渠道和工具矩阵,可用于改善代际沟通。
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引用次数: 0
Can Virtual Reality Become an Instrument in Favor of Territory Economy and Sustainability? 虚拟现实能否成为有利于地域经济和可持续发展的工具?
IF 6 Q2 HOSPITALITY, LEISURE, SPORT & TOURISM Pub Date : 2023-06-29 DOI: 10.29036/jots.v14i26.470
J. A. Folgado-Fernández, Mario A. Rojas-Sánchez, P. Palos-Sánchez, Amparo G. Casablanca-Peña
The study aims to identify how virtual reality technology can help protect and conserve flora and fauna in national parks and other environmental settings. To this end, the literature published in the Scopus database is examined. A Systematic Literature Review methodology from 2018 to 2022 and an Empirical Research (survey) applied to tourism in natural areas, mainly national parks, have been proposed. Virtual reality technology is particularly useful as a complement or alternative to visiting national parks. The main results indicate that, currently, daily life confronts us with stressful situations that can be mitigated through ecotourism, as well as virtual reality applications, such as games and videos, which interactively inform about the species of flora and fauna present in the park visited. This helps in the conservation and protection of endangered species, the conservation of the forest, as well as archaeological heritage sites present in these natural parks. The development and implementation of this technology varies from one context to another. It is beneficial for people with some kind of disability or for the physical effort involved in long walks, even on steep terrain, and sometimes it improves the conditions of access to the national park and the dangers related to such an exciting adventure.
这项研究旨在确定虚拟现实技术如何帮助保护国家公园和其他环境中的动植物。为此,对Scopus数据库中发表的文献进行了检查。本文提出了2018 - 2022年的系统文献综述方法和应用于自然区域(主要是国家公园)旅游的实证研究(调查)。虚拟现实技术作为参观国家公园的补充或替代方案特别有用。研究的主要结果表明,目前,我们在日常生活中面临的压力可以通过生态旅游和虚拟现实应用来缓解,比如游戏和视频,这些虚拟现实应用可以互动地告知我们所参观的公园里的动植物物种。这有助于保存和保护濒危物种,保护森林,以及这些自然公园里的考古遗址。该技术的开发和实现因环境而异。对于有某种残疾的人或长途跋涉,甚至是在陡峭的地形上的体力劳动,它是有益的,有时它改善了进入国家公园的条件,并减少了与这种令人兴奋的冒险有关的危险。
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引用次数: 0
Clusterization in Tourism Development Level's Assessment of Regions: Example of Ukraine 区域旅游发展水平评价中的集群化——以乌克兰为例
IF 6 Q2 HOSPITALITY, LEISURE, SPORT & TOURISM Pub Date : 2023-06-29 DOI: 10.29036/jots.v14i26.444
N. Shpak, I. Kulyniak, I. Novakivskyi, I. Oleksiv
Tourism development is uneven, which is related to the level of socio-economic development of territories, peculiarities of historical and cultural processes, resource provision, etc., which determines the need to study the structure of the tourist market based on spatial polarization based on statistical methods. The study aims to identify disparities in tourism development in Ukraine's regions and to group them according to indicators that characterize tourism's development level. To solve the problem, the authors used a modified cluster analysis method. The article presents the author's approach, which, unlike the existing ones, allows taking into account clarifying weighting factors and corrective penalty functions for each indicator to minimize probabilistic influences when determining the distance between objects. The uneven development of the tourism sector in the regions of Ukraine was revealed. As a result, six clusters were distinguished based on indicators of tourism development in the regions of Ukraine as of 2020, and the peculiarities within each cluster were found. State authorities can use the research results to ensure the comprehensive development of territories by forming effective regional tourism strategies and promoting the development of the most promising tourism destinations and products.
旅游业发展不均衡,这与领土的社会经济发展水平、历史和文化进程的特点、资源供应等有关,这决定了需要根据统计方法研究基于空间两极分化的旅游市场结构。该研究旨在确定乌克兰各地区旅游业发展的差异,并根据旅游业发展水平的指标对其进行分组。为了解决这个问题,作者使用了一种改进的聚类分析方法。这篇文章介绍了作者的方法,与现有方法不同,该方法允许在确定物体之间的距离时,考虑澄清每个指标的加权因子和校正惩罚函数,以最大限度地减少概率影响。乌克兰各地区的旅游业发展不均衡。因此,根据截至2020年乌克兰各地区旅游业发展指标,区分了六个集群,并发现了每个集群的特点。国家当局可以利用研究结果,通过制定有效的区域旅游战略和促进最有前景的旅游目的地和产品的开发,确保领土的全面发展。
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引用次数: 0
Do Travel and Tourism Competitiveness determine International Tourism Inbound Receipts? A Quantile Regression Model for 125 Countries 旅游竞争力决定国际旅游入境收入吗?125个国家的分位数回归模型
IF 6 Q2 HOSPITALITY, LEISURE, SPORT & TOURISM Pub Date : 2023-06-29 DOI: 10.29036/jots.v14i26.482
Petra Vašaničová, Sylvia Jenčová, Dana Kiseľáková, Ľubomír Nebeský
Tourism is one of the sectors of the economy most affected by the situation caused by the spread of COVID-19. For the re-growth of international tourism competitiveness, it is important to know the main determinants affecting tourism performance, specifically international tourism inbound receipts (ITIR). This paper aims to find out whether a country's ITIR is determined by travel and tourism gross domestic product (GDP) and travel and tourism competitiveness measured by the Travel and Tourism Competitiveness Index (TTCI). The data was obtained from the Travel and Tourism Competitiveness Report from 2019. The proposed new model for 125 countries is specific because we consider conditional quantiles of the dependent variable. The results of a quantile regression determined that individual percentiles of the ITIR are more affected by travel and tourism GDP and TTCI than other percentiles of the ITIR, which was then reflected in the changes of regression coefficients. Considering the findings of this paper, it is possible to implement competitive destination policy not only for the specific geographical cluster, as in the existing literature, but also for groups of countries created according to the affiliation to selected quantiles. This study significantly contributes to the theory and empirical evidence of the influence of tourism competitiveness when modeling tourism performance. Moreover, even though existing studies encourage quantile regression usage in tourism research, this paper appears to be original in determining the variables entering the analysis (ITIR, TTCI, travel, and tourism GDP).
旅游业是受新冠肺炎疫情影响最严重的经济部门之一。对于国际旅游竞争力的重新增长,了解影响旅游业表现的主要决定因素,特别是国际旅游入境收入(ITIR)是很重要的。本文旨在了解一个国家的ITIR是否由旅游业国内生产总值(GDP)和旅游业竞争力指数(TTCI)衡量的旅游业竞争力决定。数据来自《2019年旅游业竞争力报告》。针对125个国家提出的新模型是特定的,因为我们考虑了因变量的条件分位数。分位数回归的结果表明,与ITIR的其他百分位数相比,ITIR的个人百分位数更受旅游业GDP和TTCI的影响,这反映在回归系数的变化中。考虑到本文的研究结果,不仅可以像现有文献中那样,对特定的地理集群实施竞争性目的地政策,还可以对根据所选分位数的隶属关系创建的国家集团实施竞争性的目的地政策。本研究在对旅游绩效进行建模时,为旅游竞争力影响的理论和实证研究做出了重要贡献。此外,尽管现有研究鼓励在旅游研究中使用分位数回归,但本文在确定进入分析的变量(ITIR、TTCI、旅游和旅游GDP)方面似乎是独创的。
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引用次数: 1
Education Quality and Tourism Faculty: A Bibliometric Analysis 教育质量与旅游师资:文献计量学分析
IF 6 Q2 HOSPITALITY, LEISURE, SPORT & TOURISM Pub Date : 2022-12-20 DOI: 10.29036/jots.v13i25.412
Erkan Kadir Şimşek, M. Kalıpçı
Education quality and tourism faculties have a crucial role as qualified personnel is essential in the tourism industry; however, few studies have investigated this field using the bibliometric visualization method. The main aim of this study is to understand the trends in scientific publications about "education quality" and "tourism faculties" and how authors, institutions, and countries interact in these studies. To be able to understand that bibliometric methods within scientometrics were used via Citespace to merge two terms from 2002 to 2021. Data were obtained from the WoS database in January 2022. After the extraction process, a total of 711 publications were found that were linked to education quality and tourism faculties, and a set of co-occurrence, co-cited, and high-frequency word analyses were used. Basic 5 conclusions are derived based on the analysis method. When the five conclusions are examined, the methodology of this study, which is new for educational sciences and tourism, will contribute to the increase of knowledge and epistemology cumulatively in the field. Also, it will lead to the emergence of more publications on related subjects by directing the researchers to the less studied areas. And additional scholarly collaborations may be able to improve the depth of this research.
教育质量和旅游学院具有至关重要的作用,因为合格的人才是旅游业必不可少的;然而,很少有研究使用文献计量可视化方法来研究这一领域。本研究的主要目的是了解科学出版物中关于“教育质量”和“旅游学院”的趋势,以及作者、机构和国家如何在这些研究中相互作用。为了能够理解科学计量学中的文献计量方法是通过Citespace来合并2002年至2021年的两个术语的。数据于2022年1月从WoS数据库获得。在提取过程之后,共发现了711份与教育质量和旅游学院相关的出版物,并使用了一套共现、共被引和高频词分析。根据分析方法得出了5个基本结论。当对这五个结论进行检验时,本研究的方法对于教育科学和旅游来说是新的,将有助于增加该领域的知识和认识论。此外,它将引导研究人员进入研究较少的领域,从而导致更多相关主题的出版物的出现。额外的学术合作可能会提高这项研究的深度。
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引用次数: 1
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Journal of Tourism and Services
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