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Trust and emergency management: Experiences from the Arctic Sea region 信任与应急管理:北冰洋地区的经验
IF 1.4 Q3 MANAGEMENT Pub Date : 2019-07-03 DOI: 10.1080/21515581.2019.1649153
E. Roud, A. Gausdal
ABSTRACT Trust has long been identified as an essential component in different disciplines. However, trust in the context of emergency management is a less often researched phenomenon. This article intends to enrich our theoretical understanding of trust by exploring the role of interorganisational trust and the process of trust development across phases of emergency management. To achieve this, a critical case study of the cross-national Arctic Sea region is conducted. The findings reveal that in each phase of emergency management, trust has a critical role to play such as improving coordination, communication, reliability and learning. Moreover, a cross-level framework for trust development is presented in order to illustrate how each phase of emergency management contributes to process theories of trust. The article explicates how the preparation phase contributes to developing interorganisational trust. The response phase contributes significantly to developing swift interorganisational trust. Although the evaluation phase has significant potential to transform this swift and fragile trust into a more resilient interorganisational trust, this potential is underexploited due to the low priority accorded to this phase. The article elaborates on trust in the emergency context and brings the group and project level concept of swift trust to the interorganisational level of analysis.
长期以来,信任一直被认为是不同学科的重要组成部分。然而,在应急管理的背景下,信任是一个很少被研究的现象。本文旨在通过探讨组织间信任的作用和跨应急管理阶段信任发展的过程来丰富我们对信任的理论认识。为了实现这一目标,对跨国家的北冰洋地区进行了重要的案例研究。研究结果表明,在应急管理的每个阶段,信任都发挥着关键作用,如改善协调、沟通、可靠性和学习。此外,本文还提出了一个跨层次的信任发展框架,以说明应急管理的每个阶段如何对信任过程理论做出贡献。本文阐述了准备阶段如何促进组织间信任的发展。响应阶段对快速建立组织间信任有重要贡献。尽管评估阶段具有将这种迅速而脆弱的信任转变为更具弹性的组织间信任的巨大潜力,但由于给予该阶段的优先级较低,这种潜力未得到充分利用。本文对突发事件背景下的信任进行了阐述,并将群体层面和项目层面的快速信任概念引入到组织间层面进行分析。
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引用次数: 13
Trust me, I am a caring coach: The benefits of establishing trustworthiness during coaching by communicating benevolence 相信我,我是一个有爱心的教练:在教练期间通过传达善意来建立可信度的好处
IF 1.4 Q3 MANAGEMENT Pub Date : 2019-07-03 DOI: 10.1080/21515581.2019.1650751
Sandra J. Schiemann, Christina Mühlberger, F. D. Schoorman, E. Jonas
ABSTRACT A client's trust in the coach is essential for a well-functioning coaching interaction. This trust depends on the coach's trustworthiness in terms of ability, integrity, and benevolence. In three mixed-method studies, we investigated how these components of trustworthiness were established by the coach asking inexperienced (N1 = 42) and experienced (N2 = 29) coaches as well as clients (N3 = 24). An inductive qualitative content analysis revealed a range of approaches to establish trustworthiness that varied depending on the coach's experience: Inexperienced coaches (Study 1) and clients of inexperienced coaches (Study 3) focused most on the coach's ability, whereas experienced coaches (Study 2) focused most on the coach's benevolence. As the client's autonomy need is important in coaching, questions about the need (Study 2) and its fulfilment (Study 3) were added and it was hypothesised that communicating benevolence is autonomy need supportive. The results revealed that when a coach perceived a higher client autonomy need they focused more on communicating benevolence (Study 2). In accordance, when the client reported that the coach communicated more benevolence they felt more autonomy need fulfilment (Study 3). Thus, communicating benevolence can support the client's autonomy need.
客户对教练的信任对于教练互动的良好运作至关重要。这种信任取决于教练在能力、正直和仁慈方面的可信赖性。在三个混合方法研究中,我们调查了教练如何通过询问经验不足(N1 = 42)和经验丰富(N2 = 29)的教练以及客户(N3 = 24)来建立可信度的这些组成部分。一项归纳定性内容分析揭示了一系列建立可信度的方法,这些方法取决于教练的经验:缺乏经验的教练(研究1)和缺乏经验的教练的客户(研究3)最关注教练的能力,而有经验的教练(研究2)最关注教练的仁慈。由于客户的自主需求在指导中很重要,因此增加了关于需求(研究2)及其实现(研究3)的问题,并假设沟通善意是自主需求的支持。结果显示,当教练感知到更高的客户自主需求时,他们更关注于传达善意(研究2)。与此同时,当客户报告教练传达更多的善意时,他们会感到更多的自主需求满足(研究3)。因此,传达善意可以支持客户的自主需求。
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引用次数: 11
On measuring trust and distrust in journalism: Reflection of the status quo and suggestions for the road ahead 关于衡量新闻业的信任和不信任:对现状的反思和对未来道路的建议
IF 1.4 Q3 MANAGEMENT Pub Date : 2019-01-02 DOI: 10.1080/21515581.2019.1588741
Katherine M. Engelke, V. Hase, Florian Wintterlin
ABSTRACT The rapid advancement of research on trust and distrust in the news media and the plethora of methodological approaches that accompany it leads us to critically reflect the status quo and make suggestions for the road ahead. Following a brief overview of conceptual definitions of trust and distrust as well as of related concepts used in journalism studies, we turn to our main endeavour by presenting measurements used in the field. We identify difficulties in measuring both trust and distrust in journalism and offer suggestions for dealing with them. Specifically, we focus on four main issues: the concept drawn upon for measurement, the employed research design, the object of investigation, and the items and dimensions of measurement. Rather than presenting a finished solution, we hope to advance the methodological consolidation of the field and contribute to the ongoing scholarly debate.
摘要新闻媒体中信任和不信任研究的迅速发展以及随之而来的大量方法论方法,使我们批判性地反思现状,并为未来的道路提出建议。在简要概述了信任和不信任的概念定义以及新闻研究中使用的相关概念之后,我们通过介绍该领域中使用的衡量标准来转向我们的主要努力。我们发现了衡量新闻业信任和不信任的困难,并提出了应对这些困难的建议。具体而言,我们关注四个主要问题:测量的概念、所采用的研究设计、调查对象以及测量的项目和维度。我们希望推进该领域的方法整合,并为正在进行的学术辩论做出贡献,而不是提出一个最终的解决方案。
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引用次数: 58
Trusting enemies: Interpersonal relationships in international conflict, by Nicholas J. Wheeler, Oxford, Oxford University Press, 2018 《信任敌人:国际冲突中的人际关系》,尼古拉斯·惠勒著,牛津,牛津大学出版社,2018年
IF 1.4 Q3 MANAGEMENT Pub Date : 2019-01-02 DOI: 10.1080/21515581.2019.1567733
Geoffrey A. Hosking
ABSTRACT This book review relays key theoretical points put forward by Nicholas J. Wheeler in his book Trusting Enemies, in particular how face-to-face bonding between state leaders is essential for building trust between states in conflictual relationships. The reviewer, Geoffrey A. Hosking, supports many of the arguments put forward by Wheeler but also challenges some ideas around how identity and suspension played out in trust building in the historical cases presented in the book. He suggests additional explanations and issues, such as the background work of other officials. The review also covers the notion of security communities and highlights possible deeper insights into their development. It ends by pointing out how timely, telling and necessary Wheeler’s analysis is given the current international relation challenges.
摘要本书综述了Nicholas J.Wheeler在其著作《信任敌人》中提出的关键理论观点,特别是国家领导人之间的面对面联系对于在冲突关系中建立国家之间的信任至关重要。评论家杰弗里·A·霍斯金(Geoffrey A.Hosking)支持惠勒提出的许多论点,但也对书中提出的历史案例中身份和停职在建立信任中的作用提出了质疑。他提出了其他的解释和问题,例如其他官员的背景工作。审查还涵盖了安全社区的概念,并强调了对其发展可能有更深入的见解。文章最后指出,鉴于当前的国际关系挑战,惠勒的分析是多么及时、有力和必要。
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引用次数: 2
Linking precursors of interpersonal trust to human-automation trust: An expanded typology and exploratory experiment 人际信任前驱与人-自动化信任的关联:扩展类型学与探索性实验
IF 1.4 Q3 MANAGEMENT Pub Date : 2019-01-02 DOI: 10.1080/21515581.2019.1579730
Christopher S. Calhoun, P. Bobko, J. Gallimore, J. Lyons
ABSTRACT This study provides an initial experimental investigation of the extent to which well-known precursors of interpersonal trust (ability, benevolence, integrity, or ABI) will manifest when assessing trust between a human and a non-human referent (e.g. an automated aid). An additional motivation was the meta-analytic finding that the ABI model only explains about half of the variation in interpersonal trust. Based on a review of interpersonal and automation trust literatures, two additional precursors to trust – transparency and humanness – were identified and studied as exogenous variables (with A, B, and I analysed as explanatory mediators of their relationships to trust). In our experimental task, users interacted with an automated aid in decision-making scenarios to identify suspected insurgents. Results indicated that perceived humanness of the aid significantly correlated with trust in that aid (r = .364). This relationship was explained in part by perceptions of both ability and benevolence/integrity (unit-weighted average) of the aid; the latter finding suggesting that human-like intentionality attributed to the aid was a factor in automation trust. Perceived transparency also significantly correlated with trust (r = .464) although much of this relationship was explained by ability rather than benevolence/integrity. Aid reliability was also varied across the experiment. Interestingly, the explanatory power of benevolence/integrity increased when the aid’s reliability was lower, again suggesting human-like intentionality matters in automation trust models. Research and design considerations from these findings are noted.
摘要本研究提供了一项初步的实验调查,以了解在评估人类和非人类参照物(如自动辅助)之间的信任时,众所周知的人际信任前兆(能力、仁爱、正直或ABI)会在多大程度上表现出来。另一个动机是元分析发现,ABI模型只解释了大约一半的人际信任变化。基于对人际和自动化信任文献的回顾,确定并研究了信任的另外两个前兆——透明度和人性——作为外生变量(a、B和I被分析为它们与信任关系的解释中介)。在我们的实验任务中,用户在决策场景中与自动辅助设备交互,以识别可疑叛乱分子。结果表明,援助的感知人性与对援助的信任显著相关(r = .364)。这种关系的部分原因是对援助的能力和仁慈/正直(单位加权平均值)的看法;后一项发现表明,援助产生的类似人类的意向性是自动化信任的一个因素。感知透明度也与信任显著相关(r = .464),尽管这种关系在很大程度上是由能力而不是仁慈/正直来解释的。援助的可靠性在整个实验中也各不相同。有趣的是,当援助的可靠性较低时,慈善/诚信的解释力会增加,这再次表明在自动化信任模型中,类似人类的意向性很重要。注意到这些发现的研究和设计考虑因素。
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引用次数: 31
Connecting trust and power 连接信任和权力
IF 1.4 Q3 MANAGEMENT Pub Date : 2019-01-02 DOI: 10.1080/21515581.2019.1609732
Guido Möllering
The Journal of Trust Research (JTR) is growing. Across indicators such as articles handled, downloaded and cited, the rate of growth is around 15% per year according to the Publisher’s Report of January 2019. Beyond plain numbers, which could be even better but are encouraging nevertheless, I am pleased to see that the journal increasingly fulfils its mission to be a truly interdisciplinary forum (Möllering, 2017). Submissions and, indeed, published articles come from an ever wider range of disciplines. Whilst in its founding years JTR relied very much on research coming out of management and organization studies, the journal now also connects strongly with sociology, political science, economics, international relations, communication studies, education research and other fields. This represents a challenge for the JTR Editorial Team in doing justice to the highly diverse submissions received, but it is through the editorial process that we can also encourage authors to integrate insights from other fields, thus to ensure that JTR is not merely multidisciplinary but interor, ideally, transdisciplinary in the new knowledge on trust developed. The current issue, JTR 9(1), is a regular issue in the sense that the articles were not specifically curated around a predefined theme but are simply the next ones in line in our publication pipeline. Nevertheless, as Editor, one looks at the collection and wonders to what extent the new articles presented this time are indicative of some overarching theme that seems to be, or should be, on trust researchers’ minds at the present time. Without claiming a perfect match for every paper included, the topic of power stands out this time. “Power” is probably even more elusive than “trust”, but – if we are prepared to take the additional headaches – it is time to connect the two concepts (again). Research explicitly connecting trust and power is surprisingly rare. Fox (1974), Zand (1997) or Bachmann (2001) can be noted as prominent exceptions. Perhaps in our preoccupation with the relationship between trust and control we have presumed that the latter, control, already includes power, but it is not as simple as that. Trust and power can be seen, for example, as contexts for each other, as functional equivalents (substitutes, supplements) or as an inseparable duality. What about the “constraining prejudice” (Simmel, 1906, p. 473; also translated as “compulsory power”, Simmel 1950, p. 348) of trust? What about the power-infused politics, façades and entrapments of trust (e.g. Hardy, Phillips & Lawrence, 1998; Möllering & Sydow, 2019; Skinner, Dietz & Weibel, 2014)? In return, all the way from Max Weber to current thinking in fields as diverse as leadership and international politics, it is recognized that power in practice requires elements of trust (e.g. in line with relational conceptions of power such as Giddens, 1984). Like trust (e.g. Fulmer & Dirks, 2018), power is a multilevel phenomenon and thus there is an
《信任研究杂志》(JTR)正在成长。根据2019年1月的出版商报告,在文章处理、下载和引用等指标上,增长率约为每年15%。除了简单的数字之外,我很高兴看到该杂志越来越多地履行其作为一个真正的跨学科论坛的使命(Möllering, 2017),这可能会更好,但仍然令人鼓舞。提交和发表的文章来自越来越广泛的学科。在创刊之初,《JTR》主要依赖于管理和组织研究方面的研究,而现在,该杂志也与社会学、政治学、经济学、国际关系、传播学、教育研究和其他领域紧密联系。这对JTR编辑团队来说是一个挑战,他们要公正地对待收到的高度多样化的投稿,但通过编辑过程,我们也可以鼓励作者整合其他领域的见解,从而确保JTR不仅是多学科的,而且是内部的,理想的是跨学科的,关于信任的新知识。当前的JTR 9(1)是一个常规的问题,因为文章不是围绕一个预定义的主题专门策划的,而是我们出版管道中的下一个问题。然而,作为编辑,人们看着这个集合,想知道这次提出的新文章在多大程度上表明了一些总体主题,这些主题似乎是,或者应该是,信任研究人员目前的想法。虽然没有声称每一篇论文都完美匹配,但这次关于权力的话题脱颖而出。“权力”可能比“信任”更难以捉摸,但是——如果我们准备承受额外的麻烦——是时候(再次)把这两个概念联系起来了。明确地把信任和权力联系起来的研究少得惊人。Fox (1974), Zand(1997)或Bachmann(2001)可以被认为是突出的例外。也许在我们专注于信任和控制之间的关系时,我们已经假定后者,即控制,已经包括了权力,但事情并没有那么简单。例如,信任和权力可以被视为彼此的背景,作为功能等同(替代品、补充)或不可分割的二元性。“限制性偏见”(Simmel, 1906,第473页;也译为“强制性权力”(Simmel 1950, p. 348)的信任?权力注入的政治、偏见和信任陷阱(如Hardy, Phillips & Lawrence, 1998;Möllering & Sydow, 2019;Skinner, Dietz & Weibel, 2014)?反过来,从马克斯·韦伯(Max Weber)到领导力和国际政治等各种领域的当代思想,人们都认识到,权力在实践中需要信任的要素(例如,与吉登斯(Giddens), 1984年等权力的关系概念一致)。与信任一样(例如Fulmer & Dirks, 2018),权力是一种多层次的现象,因此不仅有机会在不同层面研究它们的关系,而且有机会跨层面研究它们的关系,例如,研究一个层面的权力如何影响另一个层面的信任。对当前JTR问题的贡献支持了这种对电力的新兴趣。特别是,Sebastien Brion、Ruo Mo和Robert Lount Jr.(2019)的研究关注了《华尔街日报》(Shellenbarger, 2019)发现的一个非常有趣的效应,并将其归结为在工作中获得晋升可能意味着失去一些朋友。更具体地说,Brion等人(2019)在对团队中工作的个人进行的纵向研究中表明,随着时间的推移,信任随着个人获得(或失去)多少权力而增加(或减少)。值得注意的是,
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引用次数: 6
Attending to the importance of context: Trust as a process in global microfinance 关注环境的重要性:信任作为全球小额信贷的一个过程
IF 1.4 Q3 MANAGEMENT Pub Date : 2019-01-02 DOI: 10.1080/21515581.2019.1566073
B. Grimpe
ABSTRACT Previous research has shown that trust is often not a given but grows over time, in a process including various steps of trust-building. In a similar and interrelated vein, the context within which trust emerges is not a given but is continuously processed by the actors involved. The paper explores this understudied research area, namely actors’ continuous efforts in shaping the context of (their) trust (in others), and identifies three basic patterns of contextualisation. These are developed from empirical findings from the case of global microfinance. In particular, fund managers’ various trust strategies and associated contextualisation practices, which help them to determine the trustworthiness of a potential or already existing investee, are investigated. Against this backdrop, the paper confirms, refines and extends existing process theories of trust and, in particular, existing research into ‘active trust’. A key contribution consists of a new concept of active trust, for which the term ‘synthesised trustworthiness’ is coined.
摘要先前的研究表明,信任往往不是既定的,而是随着时间的推移而增长的,这个过程包括建立信任的各个步骤。以类似和相互关联的方式,信任产生的背景不是既定的,而是由相关行为者不断处理的。本文探讨了这一研究不足的研究领域,即行动者在塑造(他们)信任(对他人)的背景方面的持续努力,并确定了背景化的三种基本模式。这些都是根据全球小额金融案例的实证结果得出的。特别是,基金经理的各种信托策略和相关的情境实践,有助于他们确定潜在或已经存在的被投资方的可信度,都会被调查。在此背景下,本文确认、完善和扩展了现有的信任过程理论,特别是对“主动信任”的现有研究。一个关键贡献是主动信任的新概念,“综合可信度”一词就是为此而创造的。
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引用次数: 7
Unlocking the treasure trove: How can Luhmann’s theory of trust enrich trust research? 打开信任宝库:鲁曼的信任理论如何丰富信任研究?
IF 1.4 Q3 MANAGEMENT Pub Date : 2019-01-02 DOI: 10.1080/21515581.2018.1552592
F. Kroeger
ABSTRACT This contribution takes the 50th anniversary of the original edition of Vertrauen, and the publication of a new translation of Trust and Power, as an opportunity to reconsider Niklas Luhmann’s contribution to, and further promise for, trust research. It demonstrates the manifold ways in which Luhmann’s insights can inform trust research, without therefore having to subscribe to Luhmann’s systems theory as a whole. It focuses on five thematic fields in particular: the fundamental significance of trust, interpersonal vs. system trust, the relationship of trust and distrust, trust as a distinctly social phenomenon, and the relationship of trust and power. For each of these, it finds that while some aspects of Luhmann’s contribution have experienced widespread (if not always explicit) adoption already, others have remained underresearched and hold great promise for further study, making Luhmann’s theory a veritable ‘treasure trove’ for trust research.
摘要这篇文章以《Vertrauen》原版出版50周年以及《信任与权力》新译本的出版为契机,重新思考Niklas Luhmann对信任研究的贡献和对信任研究进一步的承诺。它展示了鲁曼的见解可以以多种方式为信任研究提供信息,而不必因此而认同鲁曼的系统理论。它特别关注五个主题领域:信任的根本意义、人际与系统信任、信任与不信任的关系、作为一种独特社会现象的信任以及信任与权力的关系。对于每一个方面,研究发现,尽管鲁曼贡献的某些方面已经被广泛采用(如果不是总是明确的话),但其他方面仍然被低估,并有很大的前景进行进一步研究,使鲁曼的理论成为信任研究的名副其实的“宝库”。
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引用次数: 11
Dynamic influences of power on trust: Changes in power affect trust in others 权力对信任的动态影响:权力的变化影响对他人的信任
IF 1.4 Q3 MANAGEMENT Pub Date : 2018-12-31 DOI: 10.1080/21515581.2018.1552591
S. Brion, R. Mo, Robert B. Lount
ABSTRACT Though much research has examined the trust development process, we know little about how changes in one’s power impact trust development. Building on relevant literatures, we propose that independent of one’s absolute power, trust increases (or decreases) as a function of how much power individuals gain (or lose) over time. We find support for our hypotheses in a multisource nine-month longitudinal study of individuals working in teams. Mediation analyses, moreover, demonstrate that changes in the perceptions of others’ trustworthiness help explain the positive relationship between power change and trust. Our findings contribute to the literatures on trust and power by highlighting the crucial role that power dynamics play in generating downstream trust. We discuss theoretical implications for research on power and trust, as well as practical implications for managing trust within teams.
摘要尽管对信任发展过程进行了大量研究,但我们对权力变化如何影响信任发展知之甚少。在相关文献的基础上,我们提出,与一个人的绝对权力无关,信任的增加(或减少)取决于个人随着时间的推移获得(或失去)多少权力。我们在一项对团队中工作的个人进行的为期九个月的多源纵向研究中发现了对我们假设的支持。此外,中介分析表明,对他人可信度的认知变化有助于解释权力变化与信任之间的积极关系。我们的研究结果通过强调权力动态在产生下游信任中发挥的关键作用,为信任和权力的文献做出了贡献。我们讨论了对权力和信任研究的理论意义,以及对团队内部管理信任的实际意义。
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引用次数: 4
The genetic and psychological underpinnings of generalized social trust 广义社会信任的遗传和心理基础
IF 1.4 Q3 MANAGEMENT Pub Date : 2018-07-19 DOI: 10.1080/21515581.2018.1497516
Aaron C. Weinschenk, Christopher T. Dawes
ABSTRACT In this paper, we investigate the genetic and psychological underpinnings of generalized social trust, an orientation that refers to one's expectations about the trustworthiness of strangers. We make a number of contributions to the literature. First, using a new dataset containing information on a large sample of German twin pairs (N = 1980 pairs), we replicate previous studies on the heritability of social trust. Our analysis supports previous research showing modest heritability estimates for social trust. Second, we examine whether seven different psychological traits (openness, conscientiousness, extraversion, agreeableness, neuroticism, self-efficacy, and cognitive ability) are related to social trust, a number of which we find are correlated with trust in theoretically expected ways. Lastly, we estimate the extent to which genetic factors account for the correlation between psychological traits and social trust. We find evidence that genetic factors account for a large amount of the correlation between social trust and two psychological traits-agreeableness and neuroticism. In addition, we find that the correlation between cognitive ability and social trust is primarily due to common environment. Our results provide important insights on the underpinnings of social trust.
摘要在本文中,我们研究了广义社会信任的遗传和心理基础,广义社会信任是指一个人对陌生人可信度的期望。我们对文学做出了许多贡献。首先,使用一个包含德国双胞胎大样本信息的新数据集(N = 1980对),我们复制了以前关于社会信任遗传性的研究。我们的分析支持了先前的研究,该研究显示了社会信任的适度遗传性估计。其次,我们考察了七种不同的心理特征(开放性、尽责性、外向性、宜人性、神经质、自我效能感和认知能力)是否与社会信任有关,我们发现其中许多特征以理论预期的方式与信任相关。最后,我们估计了遗传因素在多大程度上解释了心理特征和社会信任之间的相关性。我们发现,遗传因素在很大程度上解释了社会信任与宜人性和神经质这两种心理特征之间的相关性。此外,我们发现认知能力与社会信任之间的相关性主要是由于共同的环境。我们的研究结果为社会信任的基础提供了重要的见解。
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引用次数: 10
期刊
Journal of Trust Research
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