Pub Date : 2022-07-03DOI: 10.1080/21515581.2022.2125399
M. Farnese, Paula Benevene, Barbara Barbieri
General models for trust development in organisations suggest a linear path founded on three bases (calculus, knowledge, identification). Seeking to capture a more dynamic nature for the trust development pathway, this study focuses on the role of organisational culture in shaping these paths by conveying sensemaking processes. Through exploratory group interviews, we examined how trust can be boosted or weakened among senior and newcomer members of two Italian social enterprises (NPSEs) as organisational contexts whose core values make trust a valuable relational asset. Our in-depth analysis of key trust processes showed that the NPSE members refer principally to a non-linear path of trust-building in their professional experience, and acknowledge the knowledge base as the starting point for, and the main source of, trust. Two other processes for implementing trust also emerged, the spillover of trust capabilities to other kinds of relationships, and their leaders' ability to establish organisational routines that can consolidate trust. Overall, our findings contribute to connecting trust-building dynamics to broader organisational culture, highlighting specific routines and practices – intentional as well as informal – that encourage their members to learn to trust. Applicative implications for building trust in workplaces are discussed.
{"title":"Learning to trust in social enterprises: The contribution of organisational culture to trust dynamics","authors":"M. Farnese, Paula Benevene, Barbara Barbieri","doi":"10.1080/21515581.2022.2125399","DOIUrl":"https://doi.org/10.1080/21515581.2022.2125399","url":null,"abstract":"General models for trust development in organisations suggest a linear path founded on three bases (calculus, knowledge, identification). Seeking to capture a more dynamic nature for the trust development pathway, this study focuses on the role of organisational culture in shaping these paths by conveying sensemaking processes. Through exploratory group interviews, we examined how trust can be boosted or weakened among senior and newcomer members of two Italian social enterprises (NPSEs) as organisational contexts whose core values make trust a valuable relational asset. Our in-depth analysis of key trust processes showed that the NPSE members refer principally to a non-linear path of trust-building in their professional experience, and acknowledge the knowledge base as the starting point for, and the main source of, trust. Two other processes for implementing trust also emerged, the spillover of trust capabilities to other kinds of relationships, and their leaders' ability to establish organisational routines that can consolidate trust. Overall, our findings contribute to connecting trust-building dynamics to broader organisational culture, highlighting specific routines and practices – intentional as well as informal – that encourage their members to learn to trust. Applicative implications for building trust in workplaces are discussed.","PeriodicalId":44602,"journal":{"name":"Journal of Trust Research","volume":null,"pages":null},"PeriodicalIF":1.4,"publicationDate":"2022-07-03","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"44934351","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Pub Date : 2022-07-03DOI: 10.1080/21515581.2022.2155658
Henry G. W. Dixson, A. Komugabe-Dixson, Fabien Medvecky, Jovana Balanovic, Helene Thygesen, E. MacDonald
Trust in science and scientists (TSS) is an increasingly important topic with respect to how science is applied within society. However, its role regarding specific issues may vary depending upon other psychosocial factors. In this study, we investigated how trust interacts with social attitudes and motivations to shape views on scientific issues in New Zealand (N = 8,199; 74.7% New Zealand European, 55.1% female). The study went beyond TSS by including broader institutional trust alongside measures relating to support for inequality, status quo preservation and fear of the unknown. We focused on their effects on three issues: vaccines, climate change and genetic technology (gene drive). Although TSS was strongly associated with lower vaccine skepticism (B = -0.497, p < 0.01), and moderate support for gene drive (B = 0.231, p < 0.01), it had no meaningful effect on climate skepticism. Furthermore, trust differentially mediated the relationship between social motivations and responses to all three issues. Trust in science and scientists is therefore unlikely to represent a one-size-fits-all variable. We conclude that future research should consider what effects trust in institutions and TSS have with social attitudes and motivations over a range of technologies across the sciences.
{"title":"Trust in science and scientists: Effects of social attitudes and motivations on views regarding climate change, vaccines and gene drive technology","authors":"Henry G. W. Dixson, A. Komugabe-Dixson, Fabien Medvecky, Jovana Balanovic, Helene Thygesen, E. MacDonald","doi":"10.1080/21515581.2022.2155658","DOIUrl":"https://doi.org/10.1080/21515581.2022.2155658","url":null,"abstract":"Trust in science and scientists (TSS) is an increasingly important topic with respect to how science is applied within society. However, its role regarding specific issues may vary depending upon other psychosocial factors. In this study, we investigated how trust interacts with social attitudes and motivations to shape views on scientific issues in New Zealand (N = 8,199; 74.7% New Zealand European, 55.1% female). The study went beyond TSS by including broader institutional trust alongside measures relating to support for inequality, status quo preservation and fear of the unknown. We focused on their effects on three issues: vaccines, climate change and genetic technology (gene drive). Although TSS was strongly associated with lower vaccine skepticism (B = -0.497, p < 0.01), and moderate support for gene drive (B = 0.231, p < 0.01), it had no meaningful effect on climate skepticism. Furthermore, trust differentially mediated the relationship between social motivations and responses to all three issues. Trust in science and scientists is therefore unlikely to represent a one-size-fits-all variable. We conclude that future research should consider what effects trust in institutions and TSS have with social attitudes and motivations over a range of technologies across the sciences.","PeriodicalId":44602,"journal":{"name":"Journal of Trust Research","volume":null,"pages":null},"PeriodicalIF":1.4,"publicationDate":"2022-07-03","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"44603202","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Pub Date : 2022-07-03DOI: 10.1080/21515581.2022.2155659
B. Bradford, Jonathan Jackson, Kristina Murphy, E. Sargeant
Research regularly finds significant variation in the perceived trustworthiness of police across different social groups. For example, studies from a number of different countries have shown that people from particular ethnic and racial minority groups tend to have less positive evaluations and lower expectations of police effectiveness, benevolence and integrity, compared to their majority group counterparts. However, much less is known about how trust – as a willingness to be vulnerable under conditions of risk – varies across groups. Moreover, the criminological literature regularly conflates trustworthiness and trust, and/or assumes the former translates unproblematically into the latter. In this paper, we use data from a survey of three immigrant groups living in Sydney, Australia, to explore the relationship between trustworthiness and trust. We focus on how aspects of the ‘immigrant experience’ may affect the translation of trustworthiness into trust, and whether there are factors that predict trust independent of evaluations of the trust object. Our results show that social norms, which vary across immigrant groups, predict levels of trust independent of trustworthiness, as do other individual and group-level characteristics. This has important implications, both for the conceptualisation and empirical study of trust in the police, and for policy efforts that seek to enhance public trust in this important state institution.
{"title":"The space between: Trustworthiness and trust in the police among three immigrant groups in Australia","authors":"B. Bradford, Jonathan Jackson, Kristina Murphy, E. Sargeant","doi":"10.1080/21515581.2022.2155659","DOIUrl":"https://doi.org/10.1080/21515581.2022.2155659","url":null,"abstract":"Research regularly finds significant variation in the perceived trustworthiness of police across different social groups. For example, studies from a number of different countries have shown that people from particular ethnic and racial minority groups tend to have less positive evaluations and lower expectations of police effectiveness, benevolence and integrity, compared to their majority group counterparts. However, much less is known about how trust – as a willingness to be vulnerable under conditions of risk – varies across groups. Moreover, the criminological literature regularly conflates trustworthiness and trust, and/or assumes the former translates unproblematically into the latter. In this paper, we use data from a survey of three immigrant groups living in Sydney, Australia, to explore the relationship between trustworthiness and trust. We focus on how aspects of the ‘immigrant experience’ may affect the translation of trustworthiness into trust, and whether there are factors that predict trust independent of evaluations of the trust object. Our results show that social norms, which vary across immigrant groups, predict levels of trust independent of trustworthiness, as do other individual and group-level characteristics. This has important implications, both for the conceptualisation and empirical study of trust in the police, and for policy efforts that seek to enhance public trust in this important state institution.","PeriodicalId":44602,"journal":{"name":"Journal of Trust Research","volume":null,"pages":null},"PeriodicalIF":1.4,"publicationDate":"2022-07-03","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"47346782","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Pub Date : 2022-07-03DOI: 10.1080/21515581.2022.2121283
M. Frederiksen, U. Hansen
Secrecy is usually considered destructive to trust. However, people are often involved in conflicting social commitments in which transparency to one trustor may violate the trust of others. Georg Simmel suggests that secrecy can serve important social purposes; consequently, strategically balancing transparency and secrecy can be conducive to social cooperation and building intersubjective trust. This is particularly the case for trusted intermediaries tasked with building trust in multiple conflicting relations. In this study, we investigate how shop stewards actively navigate the transparency–secrecy nexus as trusted intermediaries to build trust and gain maximal influence over management decisions. The study is based on qualitative interviews with 29 shop stewards within the Danish care sector. Shop stewards depend on co-worker trust and transparency, whereas their influence on management requires secrecy and trust, which makes shop stewards vulnerable to criticism and mistrust from their co-workers. This study shows that transparency and secrecy are important trust work tools for creating and maintaining trust, processes that require efficient compartmentalisation of issues, roles, and contextual meaning in separate formal and informal spaces of collaboration with management to avoid co-worker suspicion or conflict with management.
{"title":"Secrets, trust, and transparency: Navigating between influence and accountability as trusted intermediary","authors":"M. Frederiksen, U. Hansen","doi":"10.1080/21515581.2022.2121283","DOIUrl":"https://doi.org/10.1080/21515581.2022.2121283","url":null,"abstract":"Secrecy is usually considered destructive to trust. However, people are often involved in conflicting social commitments in which transparency to one trustor may violate the trust of others. Georg Simmel suggests that secrecy can serve important social purposes; consequently, strategically balancing transparency and secrecy can be conducive to social cooperation and building intersubjective trust. This is particularly the case for trusted intermediaries tasked with building trust in multiple conflicting relations. In this study, we investigate how shop stewards actively navigate the transparency–secrecy nexus as trusted intermediaries to build trust and gain maximal influence over management decisions. The study is based on qualitative interviews with 29 shop stewards within the Danish care sector. Shop stewards depend on co-worker trust and transparency, whereas their influence on management requires secrecy and trust, which makes shop stewards vulnerable to criticism and mistrust from their co-workers. This study shows that transparency and secrecy are important trust work tools for creating and maintaining trust, processes that require efficient compartmentalisation of issues, roles, and contextual meaning in separate formal and informal spaces of collaboration with management to avoid co-worker suspicion or conflict with management.","PeriodicalId":44602,"journal":{"name":"Journal of Trust Research","volume":null,"pages":null},"PeriodicalIF":1.4,"publicationDate":"2022-07-03","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"46694624","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Pub Date : 2022-07-03DOI: 10.1080/21515581.2022.2163068
Guido Möllering
ion. Journal of Trust Research, 11(1), 5–21. https://doi.org/10.1080/21515581.2021.1946821 Timming, A. R., & Perrett, D. I. (2017). An experimental study of the effects of tattoo genre on perceived trustworthiness: Not all tattoos are created equal. Journal of Trust Research, 7(2), 115–128. https://doi.org/10. 1080/21515581.2017.1289847 Tomlinson, E. C. (2011). The context of trust repair efforts: Exploring the role of relationship dependence and outcome severity. Journal of Trust Research, 1(2), 139–157. https://doi.org/10.1080/21515581.2011.603507 Wang, W., Mather, K., & Seifert, R. (2018). Job insecurity, employee anxiety, and commitment: The moderating role of collective trust in management. Journal of Trust Research, 8(2), 220–237. https://doi.org/10.1080/ 21515581.2018.1463229 JOURNAL OF TRUST RESEARCH 97
{"title":"Handing over to our new Editor Joe Hamm","authors":"Guido Möllering","doi":"10.1080/21515581.2022.2163068","DOIUrl":"https://doi.org/10.1080/21515581.2022.2163068","url":null,"abstract":"ion. Journal of Trust Research, 11(1), 5–21. https://doi.org/10.1080/21515581.2021.1946821 Timming, A. R., & Perrett, D. I. (2017). An experimental study of the effects of tattoo genre on perceived trustworthiness: Not all tattoos are created equal. Journal of Trust Research, 7(2), 115–128. https://doi.org/10. 1080/21515581.2017.1289847 Tomlinson, E. C. (2011). The context of trust repair efforts: Exploring the role of relationship dependence and outcome severity. Journal of Trust Research, 1(2), 139–157. https://doi.org/10.1080/21515581.2011.603507 Wang, W., Mather, K., & Seifert, R. (2018). Job insecurity, employee anxiety, and commitment: The moderating role of collective trust in management. Journal of Trust Research, 8(2), 220–237. https://doi.org/10.1080/ 21515581.2018.1463229 JOURNAL OF TRUST RESEARCH 97","PeriodicalId":44602,"journal":{"name":"Journal of Trust Research","volume":null,"pages":null},"PeriodicalIF":1.4,"publicationDate":"2022-07-03","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"44760869","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Pub Date : 2022-01-02DOI: 10.1080/21515581.2022.2060245
Edward C. Tomlinson, A. Schnackenberg
ABSTRACT Transparency is recognised as vital to ensuring employee trust in managers. However, prior measures of transparency have made it difficult to discern the precise influence of transparency on trust. We posit that separate dimensions of transparency perceptions (disclosure, clarity, and accuracy) uniquely influence perceptions of trustworthiness (ability, benevolence, and integrity). We also posit that trustworthiness, as the proximal predictor of trust, mediates the transparency-trust relationship. Using a recently published measure of transparency that captures its dimensions, we find support for our predictions that transparency differentially influences trust via trustworthiness across two samples with unique referents (direct manager and top-management-team). Our results show that employees place trust in different ways depending on how much information they perceive their managers to be sharing (i.e. disclosure), what they perceive their managers to be revealing (i.e. accuracy), and how they perceive their managers to be revealing it (i.e. clarity). Thus, managers who are seen as satisfying some dimensions of transparency but not others (e.g. disclosure and accuracy, but not clarity) might not foster needed trustworthiness perceptions for employees to justify placing trust in the manager, with practical implications for managers seeking to develop trust in situations that require them to demonstrate specific trustworthiness attributes.
{"title":"The effects of transparency perceptions on trustworthiness perceptions and trust","authors":"Edward C. Tomlinson, A. Schnackenberg","doi":"10.1080/21515581.2022.2060245","DOIUrl":"https://doi.org/10.1080/21515581.2022.2060245","url":null,"abstract":"ABSTRACT Transparency is recognised as vital to ensuring employee trust in managers. However, prior measures of transparency have made it difficult to discern the precise influence of transparency on trust. We posit that separate dimensions of transparency perceptions (disclosure, clarity, and accuracy) uniquely influence perceptions of trustworthiness (ability, benevolence, and integrity). We also posit that trustworthiness, as the proximal predictor of trust, mediates the transparency-trust relationship. Using a recently published measure of transparency that captures its dimensions, we find support for our predictions that transparency differentially influences trust via trustworthiness across two samples with unique referents (direct manager and top-management-team). Our results show that employees place trust in different ways depending on how much information they perceive their managers to be sharing (i.e. disclosure), what they perceive their managers to be revealing (i.e. accuracy), and how they perceive their managers to be revealing it (i.e. clarity). Thus, managers who are seen as satisfying some dimensions of transparency but not others (e.g. disclosure and accuracy, but not clarity) might not foster needed trustworthiness perceptions for employees to justify placing trust in the manager, with practical implications for managers seeking to develop trust in situations that require them to demonstrate specific trustworthiness attributes.","PeriodicalId":44602,"journal":{"name":"Journal of Trust Research","volume":null,"pages":null},"PeriodicalIF":1.4,"publicationDate":"2022-01-02","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"47547241","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Pub Date : 2022-01-02DOI: 10.1080/21515581.2022.2085733
Päivi Kosonen, Mirjami Ikonen, T. Savolainen
ABSTRACT The purpose of the current paper is to examine the development in the nature of followers’ trust in the leader during funding reform oriented organisational changes in a higher education organisation (HEO). Funding systems of HEOs are subjects of public reform. This development has pushed the organisations towards more business-oriented management and organisational culture and has created a demand for the communication of the leadership to maintain followers’ trust towards the leader and the organisation. The focus of this study is on the receiving end of this leader communication. Prior studies show that trust has a significant meaning in organisational contexts in strengthening members’ willingness to work towards mutual goals, interact with other members, and reduce self-protecting behaviour. The data of this qualitative case study comprises primary data consisting of followers’ texts and complementary data of a job satisfaction survey. The data was analysed using typology, which provided the basis for creating a metaphor for the findings. The findings suggest that during times of change in an organisational environment, the nature of followers’ trust in the leader seems to develop from an interpersonal level to an institutional level.
{"title":"The shaking nest of trust: A case study of funding reform in a higher education organization","authors":"Päivi Kosonen, Mirjami Ikonen, T. Savolainen","doi":"10.1080/21515581.2022.2085733","DOIUrl":"https://doi.org/10.1080/21515581.2022.2085733","url":null,"abstract":"ABSTRACT The purpose of the current paper is to examine the development in the nature of followers’ trust in the leader during funding reform oriented organisational changes in a higher education organisation (HEO). Funding systems of HEOs are subjects of public reform. This development has pushed the organisations towards more business-oriented management and organisational culture and has created a demand for the communication of the leadership to maintain followers’ trust towards the leader and the organisation. The focus of this study is on the receiving end of this leader communication. Prior studies show that trust has a significant meaning in organisational contexts in strengthening members’ willingness to work towards mutual goals, interact with other members, and reduce self-protecting behaviour. The data of this qualitative case study comprises primary data consisting of followers’ texts and complementary data of a job satisfaction survey. The data was analysed using typology, which provided the basis for creating a metaphor for the findings. The findings suggest that during times of change in an organisational environment, the nature of followers’ trust in the leader seems to develop from an interpersonal level to an institutional level.","PeriodicalId":44602,"journal":{"name":"Journal of Trust Research","volume":null,"pages":null},"PeriodicalIF":1.4,"publicationDate":"2022-01-02","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"45587989","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Pub Date : 2022-01-02DOI: 10.1080/21515581.2022.2093211
Brenda Nguyen, H. Leroy, C. Gill, T. Simons
Prior work has offered good arguments to trust both authentic and self-monitoring individuals, yet these two constructs have been described as incompatible and even opposite. This tension raises the question of which strategy will best build trust: Be yourself or adapt yourself? Informed by theory on private and public selves at work, this paper argues that both self-monitoring and authenticity behaviours foster trust, but only when not accompanied by the other behaviour. While actors can combine authenticity and self-monitoring in their self-concept, observers see this combination as lacking behavioural integrity (i.e. word-deed misalignment), thus reducing trust. We test these relationships in a time-lagged, multi-source survey study with project teams. Our results support the hypothesis and demonstrate that behavioural integrity mediates the interaction between authenticity and self-monitoring on perceptions of trust. We discuss the implications of our findings for the development and implementation of effective trust-building strategies.
{"title":"Be yourself or adapt yourself? Authenticity, self-monitoring, behavioural integrity, and trust","authors":"Brenda Nguyen, H. Leroy, C. Gill, T. Simons","doi":"10.1080/21515581.2022.2093211","DOIUrl":"https://doi.org/10.1080/21515581.2022.2093211","url":null,"abstract":"Prior work has offered good arguments to trust both authentic and self-monitoring individuals, yet these two constructs have been described as incompatible and even opposite. This tension raises the question of which strategy will best build trust: Be yourself or adapt yourself? Informed by theory on private and public selves at work, this paper argues that both self-monitoring and authenticity behaviours foster trust, but only when not accompanied by the other behaviour. While actors can combine authenticity and self-monitoring in their self-concept, observers see this combination as lacking behavioural integrity (i.e. word-deed misalignment), thus reducing trust. We test these relationships in a time-lagged, multi-source survey study with project teams. Our results support the hypothesis and demonstrate that behavioural integrity mediates the interaction between authenticity and self-monitoring on perceptions of trust. We discuss the implications of our findings for the development and implementation of effective trust-building strategies.","PeriodicalId":44602,"journal":{"name":"Journal of Trust Research","volume":null,"pages":null},"PeriodicalIF":1.4,"publicationDate":"2022-01-02","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"59992779","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Pub Date : 2022-01-02DOI: 10.1080/21515581.2022.2113887
Volker Patent
ABSTRACT This paper offers an integrative review of the concept of dysfunctional trust from a trust and bias research perspective. Trust and cognitive/social biases are isomorphically related concepts in their functions as reducers of cognitive effort and facilitators/inhibitors of action. In the case of dysfunctional trust and distrust, bias perspectives contribute theoretically to a framework for the study of the ‘errors’ in decision-making that lead to dysfunctional outcomes of trusting. By reviewing biases and their role in generating trust and the converse, the biasing role of trust within a trust antecedent framework, the review integrates the conceptual linkages between research on bias and heuristics and research on trust, providing a basis for further research and practical applications in educational, business, political, and media domains. The paper makes recommendations for research and practical applications to mitigate the impacts of misinformation, bias in decision-making and dysfunctional trust. Attending to cognitive and other biases in situations involving trust promises to support greater informational resilience by raising metacognitive awareness of bias and trust in human decision-making.
{"title":"Dysfunctional trusting and distrusting: Integrating trust and bias perspectives","authors":"Volker Patent","doi":"10.1080/21515581.2022.2113887","DOIUrl":"https://doi.org/10.1080/21515581.2022.2113887","url":null,"abstract":"ABSTRACT This paper offers an integrative review of the concept of dysfunctional trust from a trust and bias research perspective. Trust and cognitive/social biases are isomorphically related concepts in their functions as reducers of cognitive effort and facilitators/inhibitors of action. In the case of dysfunctional trust and distrust, bias perspectives contribute theoretically to a framework for the study of the ‘errors’ in decision-making that lead to dysfunctional outcomes of trusting. By reviewing biases and their role in generating trust and the converse, the biasing role of trust within a trust antecedent framework, the review integrates the conceptual linkages between research on bias and heuristics and research on trust, providing a basis for further research and practical applications in educational, business, political, and media domains. The paper makes recommendations for research and practical applications to mitigate the impacts of misinformation, bias in decision-making and dysfunctional trust. Attending to cognitive and other biases in situations involving trust promises to support greater informational resilience by raising metacognitive awareness of bias and trust in human decision-making.","PeriodicalId":44602,"journal":{"name":"Journal of Trust Research","volume":null,"pages":null},"PeriodicalIF":1.4,"publicationDate":"2022-01-02","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"48286915","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Pub Date : 2021-07-03DOI: 10.1080/21515581.2022.2066539
Dag Wollebæk, Audun Fladmoe, Kari Steen-Johnsen
ABSTRACT Empirical results regarding the role of interpersonal trust in the pandemic setting have been inconsistent. We argue that one explanation may be an inherent weakness in the standard measure of generalised trust, requesting respondents to choose between the options ‘most people can be trusted' and ‘you can't be careful enough in dealing with people'. The item measures two inter-related yet separate dimensions - trust and caution. A sense of caution is likely to be activated within the pandemic; some respondents may interpret ‘being careful’ as avoiding infection or spreading the virus. This may lead to 1) exaggerated negative trends in trust after the pandemic outbreak and 2) misrepresentation of the relationship between trust and compliance with guidelines. This is more likely to occur if respondents are primed to think about the pandemic. Analyses of several survey data sets from Norway confirmed that the standard question showed a decline in trust levels after the pandemic outbreak and a weakly negative correlation with social distancing. Alternative operationalisations without reference to caution suggested a small increase in trust and neutral or a weakly positive correlation with social distancing. Our results imply that the standard question should be used with caution in pandemic research.
{"title":"‘You can’t be careful enough’: Measuring interpersonal trust during a pandemic","authors":"Dag Wollebæk, Audun Fladmoe, Kari Steen-Johnsen","doi":"10.1080/21515581.2022.2066539","DOIUrl":"https://doi.org/10.1080/21515581.2022.2066539","url":null,"abstract":"ABSTRACT Empirical results regarding the role of interpersonal trust in the pandemic setting have been inconsistent. We argue that one explanation may be an inherent weakness in the standard measure of generalised trust, requesting respondents to choose between the options ‘most people can be trusted' and ‘you can't be careful enough in dealing with people'. The item measures two inter-related yet separate dimensions - trust and caution. A sense of caution is likely to be activated within the pandemic; some respondents may interpret ‘being careful’ as avoiding infection or spreading the virus. This may lead to 1) exaggerated negative trends in trust after the pandemic outbreak and 2) misrepresentation of the relationship between trust and compliance with guidelines. This is more likely to occur if respondents are primed to think about the pandemic. Analyses of several survey data sets from Norway confirmed that the standard question showed a decline in trust levels after the pandemic outbreak and a weakly negative correlation with social distancing. Alternative operationalisations without reference to caution suggested a small increase in trust and neutral or a weakly positive correlation with social distancing. Our results imply that the standard question should be used with caution in pandemic research.","PeriodicalId":44602,"journal":{"name":"Journal of Trust Research","volume":null,"pages":null},"PeriodicalIF":1.4,"publicationDate":"2021-07-03","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"43511185","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
京公网安备 11010802042870号
京ICP备2023020795号-1
扫码关注我们
求助内容：
应助结果提醒方式：