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A Note on Confidence Intervals and Model Specification 关于置信区间和模型规范的说明
Pub Date : 1900-01-01 DOI: 10.15358/0344-1369-2019-4-33
Thomas Otter
Empirical research in marketing often is, at least in parts, exploratory. The goal of exploratory research, by definition, extends beyond the empirical calibration of parameters in well established models and includes the empirical assessment of different model specifications. In this context researchers often rely on the statistical information about parameters in a given model to learn about likely model structures. An example is the search for the 'true' set of covariates in a regression model based on confidence intervals of regression coefficients. The purpose of this paper is to illustrate and compare different measures of statistical information about model parameters in the context of a generalized linear model: classical confidence intervals, bootstrapped confidence intervals, and Bayesian posterior credible intervals from a model that adapts its dimensionality as a function of the information in the data. I find that inference from the adaptive Bayesian model dominates that based on classical and bootstrapped intervals in a given model.
市场营销的实证研究通常是探索性的,至少部分是这样。探索性研究的目标,顾名思义,超越了对成熟模型参数的经验校准,还包括对不同模型规格的经验评估。在这种情况下,研究人员通常依赖于给定模型中参数的统计信息来了解可能的模型结构。一个例子是在基于回归系数置信区间的回归模型中搜索“真实”的协变量集。本文的目的是说明和比较在广义线性模型背景下关于模型参数的统计信息的不同度量:经典置信区间,自举置信区间和贝叶斯后验可信区间,该模型将其维度作为数据中信息的函数进行调整。我发现自适应贝叶斯模型的推断在给定模型中优于基于经典和自举区间的推断。
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引用次数: 0
International Grocery Retailers' Country Environment, Resources and Local Performance. A Cross-classified Multi-level Approach 国际杂货零售商的国家环境、资源和当地绩效。一个交叉分类的多层次方法
Pub Date : 1900-01-01 DOI: 10.15358/0344-1369-2019-1-4
Bernhard Swoboda, Lukas Morbe
This study aims to shed light on the often-neglected effects of host country environments on firms’ local performance. We chose this topic, because host country environment is known to affect firms’ internationalization decisions (e. g., market selection or entry mode choice) while it is rarely regarded as an antecedent of local performance after a market entry. Still, country environments are expected to have substantial performance implications by international business scholars, while we know from national research that local performance is attributed to the local environment, especially in the retail industry. We hence aim to contribute to international retailing research by conceptualizing and testing such effects across nations. Because retail firms’ resources may help to overcome environmental dependencies, such resources are conceptualized as moderators of the effects of the host country environment on local performance. We thus make a second contribution by providing novel insights on the context specificity of resources. We chose the grocery retailing industry to analyze these topics for several reasons. First, grocery retailing is an important industry (e. g., market volumes of 770 billion USD in the US, 680 in China, or 280 in Germany) which is highly sensitive to host country environments. Furthermore, in this industry different levels of the environment need to be differentiated: country-level environment specific to all firms and store format-level environment specific to store formats like hypermarkets vs. discounters. We thus consider three levels of analysis: store-formats, countries and firms. We apply cross-classified multi-level modeling, which allows us to treat the complex data structure appropriately and has rarely been used in business literature so far. A Bayesian estimation is used. We thus make a methodological contribution to literature, by showing a way to treat such data structures appropriately. The results show that purchasing power and rule of law (country level) enhance local performance, whereas local intra-format competition (format level) diminishes it. Important resources in retailing (firm level) do not affect local performance directly but the results support a context-specificity of resources, i. e., a moderation role of the environment-local performance links. In particular, country level effects are moderated by retailers’ degree of internationalization, while surprising interactions occur of the format level environment. We provide important insights for managers and applicate the novel cross-classified multi-level approach that accounts for increasing complexities in data structures in international business research.
本研究旨在揭示东道国环境对企业当地绩效的影响,而这种影响往往被忽视。我们之所以选择这个主题,是因为众所周知,东道国环境会影响企业的国际化决策(例如,市场选择或进入模式选择),而很少有人将其视为进入市场后当地业绩的先决条件。尽管如此,国际商业学者预计国家环境会对绩效产生重大影响,而我们从国家研究中得知,当地绩效归因于当地环境,特别是在零售业中。因此,我们的目标是通过概念化和测试这种跨国家的影响,为国际零售业研究做出贡献。由于零售公司的资源可能有助于克服对环境的依赖,因此这些资源被概念化为东道国环境对当地绩效影响的调节因子。因此,我们通过提供关于资源的上下文特异性的新见解做出了第二个贡献。我们选择杂货零售业来分析这些主题有几个原因。首先,杂货零售业是一个重要的行业(例如,美国的市场规模为7700亿美元,中国为680亿美元,德国为280亿美元),对东道国环境高度敏感。此外,在这个行业中,需要区分不同层次的环境:针对所有公司的国家级环境和针对大型超市与折扣店等商店形式的存储格式级别的环境。因此,我们考虑三个层次的分析:商店形式、国家和公司。我们采用了交叉分类的多层次建模,这使我们能够适当地处理复杂的数据结构,迄今为止在商业文献中很少使用。使用贝叶斯估计。因此,我们通过展示一种适当处理此类数据结构的方法,为文献做出了方法论上的贡献。结果表明,购买力和法治(国家层面)提高了本地绩效,而本地格式内竞争(格式层面)则削弱了本地绩效。零售业中的重要资源(企业层面)并不直接影响本地绩效,但结果支持资源的情境特异性,即环境-本地绩效联系的调节作用。特别是,国家层面的影响受到零售商国际化程度的调节,而令人惊讶的相互作用则发生在形式层面的环境中。我们为管理者提供了重要的见解,并应用了新的交叉分类多层次方法,该方法可以解释国际商业研究中数据结构日益复杂的问题。
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引用次数: 0
Determinants of Consumers' Purchase Channel Preference in Omni-Channel Retailing 全渠道零售中消费者购买渠道偏好的决定因素
Pub Date : 1900-01-01 DOI: 10.15358/0344-1369-2021-4-28
Mona Eckl, Michael Lingenfelder
Mobile technology and digitalisation put pressure on retailers to engage in omni-channel retailing. However, to avoid cannibalisation and create synergies, channels must differ and provide a unique service offer to the consumer. Indeed, little is known about what constitutes consumers’ channel preference in omni-channel environments. Thus, the present study evaluates consumers’ purchase channel preference considering benefits and costs. Besides, the role of channel experience and product category is estimated. Results demonstrate that consumers perceive differences between offline and digital channels in terms of utilitarian value, hedonic value and risk, but not in effort. While online and mobile channels are perceived as equally risky, the utilitarian value, hedonic value and effort they involve varies. But, despite the growing relevance of digitalisation, consumers still prefer purchasing offline for two different selected product categories. Thus, the authors offer implications for managerial practice to foster digital purchase channel preference.
移动技术和数字化给零售商带来了从事全渠道零售的压力。然而,为了避免同类相食并产生协同效应,渠道必须有所不同,并为消费者提供独特的服务。事实上,在全渠道环境中,是什么构成了消费者的渠道偏好,我们知之甚少。因此,本研究考虑收益和成本来评估消费者的购买渠道偏好。并对渠道体验和产品品类的作用进行了估计。结果表明,消费者认为线下和数字渠道在功利价值、享乐价值和风险方面存在差异,但在努力方面没有差异。虽然人们认为在线和移动渠道的风险同样大,但它们所涉及的功利价值、享乐价值和努力各不相同。但是,尽管数字化的相关性越来越大,消费者仍然更喜欢在线下购买两种不同的精选产品类别。因此,作者为管理实践提供了培养数字购买渠道偏好的启示。
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引用次数: 1
Not One and The Same: Published Opinion as a Poor Predictor of Public Opinion 不一样:发表的意见不能很好地预测公众意见
Pub Date : 1900-01-01 DOI: 10.15358/0344-1369-2022-2-3
T. Morath, Manfred Schwaiger, Kristina Mahler
According to agenda-setting theory, the media determine what we have to think about and how we have to think about it. While there is ample evidence that this holds true in social and political contexts, our analysis advises caution when drawing conclusions about the reputation of companies from media reports. We analyze news media coverage on corporate social responsibility (CSR) regarding ist impact on the reputation of companies listed on the former German DAX30 from 2005 to 2011. As in many other cases, not (CSR) facts are decisive, but how those facts are perceived by stakeholders. Although it is tempting to believe that the news media has an impact on how the public assesses corporations, in particular their reputation, our exploratory study reveals that news media coverage of CSR-related activities does not drive reputation perceptions in a notable manner. Clear patterns of reputation increase or decrease following positive or negative media reports cannot be identified. Hence, we advocate against using news media data as a substitute for reputation surveys due to poor predictive capabilities.
根据议程设置理论,媒体决定了我们必须思考什么,以及我们必须如何思考。虽然有充分的证据表明这在社会和政治背景下是正确的,但我们的分析建议,在从媒体报道中得出有关公司声誉的结论时要谨慎。我们分析了2005年至2011年间新闻媒体对企业社会责任(CSR)的报道对前德国DAX30指数上市公司声誉的影响。在许多其他情况下,(CSR)事实不是决定性的,而是利益相关者如何看待这些事实。虽然人们很容易相信新闻媒体会影响公众对企业的评价,尤其是对其声誉的评价,但我们的探索性研究表明,新闻媒体对企业社会责任相关活动的报道并没有显著地推动企业的声誉认知。在正面或负面的媒体报道后,声誉增加或减少的清晰模式无法确定。因此,由于预测能力差,我们主张反对使用新闻媒体数据作为声誉调查的替代品。
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引用次数: 0
Titelei/Inhaltsverzeichnis Titelei /目录。
Pub Date : 1900-01-01 DOI: 10.15358/0344-1369-2019-2-1
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引用次数: 0
Enhancing Internal Branding Outcomes through Customer Experience Management: New Empirical Insights from the Automotive Industry 通过客户体验管理提升内部品牌效果:来自汽车行业的新经验见解
Pub Date : 1900-01-01 DOI: 10.15358/0344-1369-2023-2-22
Mohamed Souka, Markus Rump, M. Löffler, Reinhold Decker
Companies increasingly strive to optimise the external customer experience by systematically building on customer experience management (CEM). Based on the internal carleasing service of Porsche AG, this article shows how leaders can correspondingly benefit from applying this expertise to their employees’ interactions when offering services or benefits that are similar to the company’s external offerings. By doing so, companies can authentically demonstrate brand values and actively engage employees in a positive brand experience, thus enhancing internal branding outcomes. The results of a qualitative study provide a set of directions and actions to guide managers towards the internal implementation of CEM in various sectors. Furthermore, the findings of a subsequent quantitative study reveal that this implementation can lead to positive impacts on employee satisfaction with the offered service, enhance loyalty towards employers as well as improve employee brand knowledge, belief in brand and brand endorsement.
公司越来越努力通过系统地建立客户体验管理(CEM)来优化外部客户体验。本文以保时捷公司的内部租车服务为基础,展示了领导者在提供与公司外部服务或福利类似的服务或福利时,如何将这种专业知识应用于员工的互动中,从而相应地受益。通过这样做,公司可以真实地展示品牌价值,并积极地让员工参与到积极的品牌体验中,从而提高内部品牌效果。定性研究的结果提供了一套方向和行动,以指导管理人员在各个部门内部实施CEM。此外,随后的定量研究结果表明,这种实施可以对员工对所提供服务的满意度产生积极影响,增强对雇主的忠诚度,以及提高员工的品牌知识,品牌信念和品牌认可。
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引用次数: 0
Too Sexy for this Price? The Effectiveness of Erotic Advertising Depending on the Brand's Price Level 这个价格太性感了?品牌价格水平对情色广告效果的影响
Pub Date : 1900-01-01 DOI: 10.15358/0344-1369-2019-2-4
Stefan Thomas, H. Gierl
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引用次数: 0
The Impact of Bodily Behaviors of Sales Representatives on Charisma Evaluations by Consumers: A Time-Series Perspective 销售代表身体行为对消费者魅力评价的影响:一个时间序列的视角
Pub Date : 1900-01-01 DOI: 10.15358/0344-1369-2022-3-44
Udo Wagner, Sandra Pauser
Significant resources are spent each year on sales forces and the means by which to enhance their effectiveness during a sales interaction or presentation. Specifically, studies point to the importance of charismatic nonverbal cues (for example, facial expressions, gestures) in impression formation. However, these behaviors are mainly perceived in an unconscious manner, making behavior measurement a difficult task. Moreover, existing research is dominated by post-exposure measures and neglects customers’ processing of impressions over time. This research addresses the outlined gaps and introduces continuous measurement of sales presentations based on different data sources. First, we provide novel insights by applying high-precision coding of 141 nonverbal behaviors of 22 videotaped sales presentations using body actions and posture coding procedures. Second, this study uses an innovative approach to capture customer impressions of sales representatives’ charisma in real-time by means of a program analyzer, which allows evaluative measurements while concurrently being exposed to sales presentations. This time-series evaluation approach contributes to the understanding of impression formation and allows for linking nonverbal sales behaviors to customers’ evaluations over the course of time. Findings from a large sample experimental study (n = 663) show that negative opinions are formed somewhat faster than positive ones. In addition, body movements (e.g., head/trunk/leg/knee movements, arm actions) driving these impressions are the same for the first few seconds and for longer periods.
每年都有大量的资源花费在销售人员和提高他们在销售互动或演示中的效率的方法上。具体来说,研究指出了魅力的非语言线索(例如,面部表情,手势)在印象形成中的重要性。然而,这些行为主要以无意识的方式被感知,这使得行为测量成为一项困难的任务。此外,现有的研究主要是曝光后的测量,而忽略了顾客随着时间的推移对印象的处理。本研究解决了概述的差距,并介绍了基于不同数据源的销售演示的连续测量。首先,我们利用肢体动作和姿势编码程序对22个销售演示视频中的141种非语言行为进行高精度编码,从而提供了新的见解。其次,本研究采用了一种创新的方法,通过程序分析仪实时捕捉客户对销售代表魅力的印象,这允许在同时暴露于销售演示的情况下进行评估测量。这种时间序列评估方法有助于理解印象的形成,并允许将非语言销售行为与客户在一段时间内的评估联系起来。一项大样本实验研究(n = 663)的结果表明,消极观点比积极观点形成得更快。此外,驱动这些印象的身体动作(例如,头/躯干/腿/膝盖的动作,手臂的动作)在最初几秒钟和更长的时间内都是相同的。
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引用次数: 0
Multi-Channel Management and Design: An Analysis of their Impact on Multi-Channel Conflict and Success 多渠道管理与设计:对多渠道冲突与成功的影响分析
Pub Date : 1900-01-01 DOI: 10.15358/0344-1369-2022-3-24
Andreas Fürst, M. Scholl
Despite the widespread use of multiple sales channels and the significant potential benefits and drawbacks associated with this strategy, relatively few studies have researched this topic. Therefore, this paper identifies and explores the impact of key mechanisms for multi-channel management (multi-channel instructions, incentives, and communication) and unique characteristics of multi-channel design (the number of sales channels, degree of sales channel overlap, and degree of vertical integration). Based on a large-scale empirical study, it shows that while these management mechanisms all ultimately serve to increase the success of a multi-channel strategy, they do so in different ways and with different strengths. Moreover, results indicate that the effectiveness of these mechanisms varies significantly depending on a company’s multi-channel design. For example, with a larger number of sales channels, the effectiveness of multi-channel instructions and multi-channel communication increases, whereas the effectiveness of multi-channel incentives decreases. Besides providing conceptual and empirical insights into the particularities of the use of multiple sales channels, this paper also gives practical guidance to managers on how to best handle a multi-channel system.
尽管多种销售渠道的广泛使用以及与此策略相关的重大潜在利益和缺点,但研究这一主题的研究相对较少。因此,本文识别并探讨了多渠道管理的关键机制(多渠道指令、激励和沟通)和多渠道设计的独特特征(销售渠道数量、销售渠道重叠程度和垂直整合程度)的影响。基于大规模的实证研究,本文表明,虽然这些管理机制最终都有助于提高多渠道战略的成功,但它们以不同的方式和不同的优势发挥作用。此外,研究结果表明,这些机制的有效性取决于公司的多渠道设计。例如,随着销售渠道数量的增加,多渠道指导和多渠道沟通的有效性增加,而多渠道激励的有效性降低。除了对使用多种销售渠道的特殊性提供概念和实证见解外,本文还为管理人员提供了如何最好地处理多渠道系统的实践指导。
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引用次数: 2
Prize Decoys at Work 2.0: Does Frame Equivalence Replicate Asymmetric Dominance Effects in Risky Choices on Lotteries? 工作中的奖金诱饵2.0:框架等价是否复制了彩票风险选择中的不对称优势效应?
Pub Date : 1900-01-01 DOI: 10.15358/0344-1369-2022-4-13
Holger M. Müller, Toni Richter, Horst Gischer
In 1992, Simonson and Tversky introduced the “prize decoy asymmetric dominance effect” by showing that preferences between two non-dominated options winnable in a competition, namely prize A (a $6 cash payoff) and prize B (an attractive pen), can be shifted toward the target prize B by introducing a prize decoy C (a less attractive pen) which is dominated by B, but not by A. In a controlled conceptual replication that keeps the initial experimental frame equivalent to the original study, it is examined whether the decoy effect remains a robust behavioral pattern when it is transferred to the domain of risky choices in terms of binary lotteries. The replication confirms a substantial decoy effect which amounts to 13 % in the aggregate of choices. Moreover, the detected effect works in a bidirectional way. By further discussing the general need for frame equivalence and the importance of parameters of experimental designs of replication studies (e.g., real choices, tradeoff conformance) the present work provides new insights further stimulating the debate on (a) failed attempts to replicate decoy effects in recent studies and (b) the robustness and the drivers (moderators, mediators) of context effects.
1992年,Simonson和Tversky引入了“奖品诱饵不对称优势效应”,通过引入奖品诱饵C(一支不太吸引人的钢笔),可以将竞争中可赢得的两个非主导选项(即奖品a(6美元现金奖励)和奖品B(一支吸引人的钢笔)之间的偏好转移到目标奖品B,奖品C(一支不太吸引人的钢笔)由B主导,而不是由a主导。本文研究了当诱饵效应转移到二元彩票的风险选择领域时,诱饵效应是否仍然是一种稳健的行为模式。复制证实了大量的诱饵效应,在选择总数中占13%。此外,检测到的效果是双向的。通过进一步讨论框架等价的一般需求和复制研究实验设计参数的重要性(例如,真实选择,权衡一致性),本工作提供了新的见解,进一步激发了关于(a)在最近的研究中复制诱饵效应的失败尝试和(b)稳健性和背景效应的驱动因素(调节者,中介者)的辩论。
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引用次数: 0
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