Andrew D. Ouzts, Nicole E. Snell, Prabudh Maini, A. Duchowski
In this study, the effect of caption placement on information intake is examined. Eye movement data is used to quantitatively analyze the effect of four different captioning methods. Information intake (i.e. Information Assimilation (IA)) is measured via a 4-category comprehension quiz, developed by S.R Gulliver and G. Ghinea, which measures key differing aspects of captioned videos. Results indicate that caption placement can have significant effects on reading time, number of saccadic crossovers, and ratio of fixations on captions.
{"title":"Determining optimal caption placement using eye tracking","authors":"Andrew D. Ouzts, Nicole E. Snell, Prabudh Maini, A. Duchowski","doi":"10.1145/2507065.2507100","DOIUrl":"https://doi.org/10.1145/2507065.2507100","url":null,"abstract":"In this study, the effect of caption placement on information intake is examined. Eye movement data is used to quantitatively analyze the effect of four different captioning methods. Information intake (i.e. Information Assimilation (IA)) is measured via a 4-category comprehension quiz, developed by S.R Gulliver and G. Ghinea, which measures key differing aspects of captioned videos. Results indicate that caption placement can have significant effects on reading time, number of saccadic crossovers, and ratio of fixations on captions.","PeriodicalId":447848,"journal":{"name":"ACM International Conference on Design of Communication","volume":"9 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2013-09-30","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"121375650","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
This poster focuses on how consumers learn to use marketing automation software, what types of documentation they prefer, and why. Interviews with U.S. and U.K. marketers demonstrate that implementing marketing automation software requires users to re-learn their jobs, and requires companies to reconfigure organizational structures and workflows. Accordingly, users are interested in knowing how counterparts apply the software, despite raising concerns about privacy. Based on these findings, the poster illustrates the advantages that software companies - especially those operating on a Waterfall development model - can gain by allowing users to participate in creating and refining documentation. In addition to reducing the learning curve for users, participatory documentation enables companies to gather feedback that is critical to making documentation and software more usable.
{"title":"Participatory documentation: a case study & rationale","authors":"E. A. Pitts","doi":"10.1145/2507065.2507092","DOIUrl":"https://doi.org/10.1145/2507065.2507092","url":null,"abstract":"This poster focuses on how consumers learn to use marketing automation software, what types of documentation they prefer, and why. Interviews with U.S. and U.K. marketers demonstrate that implementing marketing automation software requires users to re-learn their jobs, and requires companies to reconfigure organizational structures and workflows. Accordingly, users are interested in knowing how counterparts apply the software, despite raising concerns about privacy. Based on these findings, the poster illustrates the advantages that software companies - especially those operating on a Waterfall development model - can gain by allowing users to participate in creating and refining documentation. In addition to reducing the learning curve for users, participatory documentation enables companies to gather feedback that is critical to making documentation and software more usable.","PeriodicalId":447848,"journal":{"name":"ACM International Conference on Design of Communication","volume":"80 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2013-09-30","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"116067427","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Simon Grapenthin, Matthias Book, V. Gruhn, Christian Schneider, Kai Völker
Large-scale information system evolution projects often place high demands on both business and technical stakeholders' cognitive and communication skills. Especially if the need for evolution is not confined to a particular feature, but affects the whole value chain, finding dependencies and interrelationships between processes and components is challenging as it requires cross-departmental understanding. These issues can be even more challenging for management stakeholders who need to make high-level and far-reaching decisions on implementation strategies despite not being deeply involved in the technical details. One of the main problems in such projects is that the stakeholders who have expert knowledge typically have only little methodical experience, while the method experts lack the business experience. In this paper, we report on experiences and lessons from a large systems evolution project in a German insurance company, where we applied a new approach -- the so-called "Interaction Room" -- to improve stakeholders' understanding of the project's risks and dependencies in a pragmatic way, without overwhelming them with a heavyweight analysis method.
{"title":"Reducing complexity using an interaction room: an experience report","authors":"Simon Grapenthin, Matthias Book, V. Gruhn, Christian Schneider, Kai Völker","doi":"10.1145/2507065.2507087","DOIUrl":"https://doi.org/10.1145/2507065.2507087","url":null,"abstract":"Large-scale information system evolution projects often place high demands on both business and technical stakeholders' cognitive and communication skills. Especially if the need for evolution is not confined to a particular feature, but affects the whole value chain, finding dependencies and interrelationships between processes and components is challenging as it requires cross-departmental understanding. These issues can be even more challenging for management stakeholders who need to make high-level and far-reaching decisions on implementation strategies despite not being deeply involved in the technical details. One of the main problems in such projects is that the stakeholders who have expert knowledge typically have only little methodical experience, while the method experts lack the business experience. In this paper, we report on experiences and lessons from a large systems evolution project in a German insurance company, where we applied a new approach -- the so-called \"Interaction Room\" -- to improve stakeholders' understanding of the project's risks and dependencies in a pragmatic way, without overwhelming them with a heavyweight analysis method.","PeriodicalId":447848,"journal":{"name":"ACM International Conference on Design of Communication","volume":"20 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2013-09-30","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"130236372","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
The goal of this study is to examine the effect of user help seeking characteristics on their perceptions of library help design principles, formats and tools. Structural equation modeling (SEM) of a questionnaire survey results showed a number of significant regression relationships. Analysis of open-end survey questions revealed existing user behaviors such as preferred help formats and likelihood of using a help system.
{"title":"Building better help before we build it: user characteristics' effect on library help design","authors":"Zhang Tao, Ilana R. Barnes","doi":"10.1145/2507065.2507093","DOIUrl":"https://doi.org/10.1145/2507065.2507093","url":null,"abstract":"The goal of this study is to examine the effect of user help seeking characteristics on their perceptions of library help design principles, formats and tools. Structural equation modeling (SEM) of a questionnaire survey results showed a number of significant regression relationships. Analysis of open-end survey questions revealed existing user behaviors such as preferred help formats and likelihood of using a help system.","PeriodicalId":447848,"journal":{"name":"ACM International Conference on Design of Communication","volume":"42 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2013-09-30","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"128020411","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
This poster illustrates our process for transforming an error-inducing, bewildering application into an intuitive workflow designed around user needs.
这张海报说明了我们将一个容易出错、令人困惑的应用程序转变为一个围绕用户需求设计的直观工作流的过程。
{"title":"Making complex simple","authors":"Kent Eisenhuth, J. Adamson, J. Wear","doi":"10.1145/2507065.2507091","DOIUrl":"https://doi.org/10.1145/2507065.2507091","url":null,"abstract":"This poster illustrates our process for transforming an error-inducing, bewildering application into an intuitive workflow designed around user needs.","PeriodicalId":447848,"journal":{"name":"ACM International Conference on Design of Communication","volume":"18 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2013-09-30","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"131491629","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
L. C. L. F. Borges, L. Filgueiras, Cristiano Maciel, Vinícius Carvalho Pereira
Mobile web has created several opportunities for the development of assistive technologies that can support disabled people in the performance of daily life activities. Mobile applications can be developed using participatory design methods which result in customized assistive solutions. In this paper, we describe the development of a mobile application to support M, a man with cerebral palsy in his communication and professional activities, highlighting the use of a participatory design method. We discuss the changes that mobile web can bring to disabled people's lives, in the light of this experience. We conclude that mobile web applications can be configured as interesting solutions for assistive technologies.
{"title":"A customized mobile application for a cerebral palsy user","authors":"L. C. L. F. Borges, L. Filgueiras, Cristiano Maciel, Vinícius Carvalho Pereira","doi":"10.1145/2507065.2507081","DOIUrl":"https://doi.org/10.1145/2507065.2507081","url":null,"abstract":"Mobile web has created several opportunities for the development of assistive technologies that can support disabled people in the performance of daily life activities. Mobile applications can be developed using participatory design methods which result in customized assistive solutions. In this paper, we describe the development of a mobile application to support M, a man with cerebral palsy in his communication and professional activities, highlighting the use of a participatory design method. We discuss the changes that mobile web can bring to disabled people's lives, in the light of this experience. We conclude that mobile web applications can be configured as interesting solutions for assistive technologies.","PeriodicalId":447848,"journal":{"name":"ACM International Conference on Design of Communication","volume":"4 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2013-09-30","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"131580771","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Robert B. Watson, Mark Stamnes, Jacob Jeannot-Schroeder, J. Spyridakis
Studies of what software developers need from API documentation have reported consistent findings over the years; however, these studies all used similar methods--usually a form of observation or survey. Our study looks at API documentation as artifacts of the open-source software communities who produce them to study how documentation produced by the communities who use the software compares to past studies of what software developers want and need from API documentation. We reviewed API documentation from 33 of the most popular open-source software projects, assessed their documentation elements, and evaluated the quality of their visual design and writing. We found that the documentation we studied included most or all the documentation elements reported as desirable in earlier studies and in the process, we found that the design and writing quality of many documentation sets received considerable attention. Our findings reinforce the API requirements identified in the literature and suggest that the design and writing quality of the documentation are also critical API documentation requirements that warrant further study.
{"title":"API documentation and software community values: a survey of open-source API documentation","authors":"Robert B. Watson, Mark Stamnes, Jacob Jeannot-Schroeder, J. Spyridakis","doi":"10.1145/2507065.2507076","DOIUrl":"https://doi.org/10.1145/2507065.2507076","url":null,"abstract":"Studies of what software developers need from API documentation have reported consistent findings over the years; however, these studies all used similar methods--usually a form of observation or survey. Our study looks at API documentation as artifacts of the open-source software communities who produce them to study how documentation produced by the communities who use the software compares to past studies of what software developers want and need from API documentation. We reviewed API documentation from 33 of the most popular open-source software projects, assessed their documentation elements, and evaluated the quality of their visual design and writing. We found that the documentation we studied included most or all the documentation elements reported as desirable in earlier studies and in the process, we found that the design and writing quality of many documentation sets received considerable attention. Our findings reinforce the API requirements identified in the literature and suggest that the design and writing quality of the documentation are also critical API documentation requirements that warrant further study.","PeriodicalId":447848,"journal":{"name":"ACM International Conference on Design of Communication","volume":"1 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2013-09-30","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"128718869","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Visual research methods include a variety of empirical approaches to studying social life and social processes, including communication and documentation. Developed largely in anthropology and sociology, visual methods typically involve the use of photography, videography, and drawing in qualitative studies of lived experience. Despite the use of visual methods in related fields such as CSCW, HCI, and computer science education, such approaches are underdeveloped in studies of communication design. In this paper, the author provides a historical and theoretical overview of visual research methods before detailing three interrelated approaches that may be productively applied to work in communication design. The author then illustrates how these approaches were adapted to communication design studies in industry and academe before describing implications for future work in this area.
{"title":"Visual research methods and communication design","authors":"Brian J. McNely","doi":"10.1145/2507065.2507073","DOIUrl":"https://doi.org/10.1145/2507065.2507073","url":null,"abstract":"Visual research methods include a variety of empirical approaches to studying social life and social processes, including communication and documentation. Developed largely in anthropology and sociology, visual methods typically involve the use of photography, videography, and drawing in qualitative studies of lived experience. Despite the use of visual methods in related fields such as CSCW, HCI, and computer science education, such approaches are underdeveloped in studies of communication design. In this paper, the author provides a historical and theoretical overview of visual research methods before detailing three interrelated approaches that may be productively applied to work in communication design. The author then illustrates how these approaches were adapted to communication design studies in industry and academe before describing implications for future work in this area.","PeriodicalId":447848,"journal":{"name":"ACM International Conference on Design of Communication","volume":"83 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2013-09-30","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"134184368","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
This poster reports data from a pilot study of the communication practices in the #hpv stream on Twitter. The pilot study found that, unlike other studies conducted on Twitter streams, the #hpv stream broadcasts information as opposed to interacting and conversing. The researcher plans to build upon this study by expanding the pilot dataset as a means to explore if preliminary findings in the initial study stand. The goal is to create a set of communication practices that happen within this ontology so that the space can be defined accordingly and compared with other streams of information on Twitter.
{"title":"\"I see you're talking #HPV\": communication patterns in the #HPV stream on twitter","authors":"Angela Harrison","doi":"10.1145/2379057.2379127","DOIUrl":"https://doi.org/10.1145/2379057.2379127","url":null,"abstract":"This poster reports data from a pilot study of the communication practices in the #hpv stream on Twitter. The pilot study found that, unlike other studies conducted on Twitter streams, the #hpv stream broadcasts information as opposed to interacting and conversing. The researcher plans to build upon this study by expanding the pilot dataset as a means to explore if preliminary findings in the initial study stand. The goal is to create a set of communication practices that happen within this ontology so that the space can be defined accordingly and compared with other streams of information on Twitter.","PeriodicalId":447848,"journal":{"name":"ACM International Conference on Design of Communication","volume":"46 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2012-10-03","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"123085181","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Brian J. McNely, P. Gestwicki, Ann Burke, Bridget Gelms
In this paper, we detail findings about the use of Scrum--a widely adopted agile software development framework--among a student game development team. Looking closely at six weeks of Scrum practices from a larger fifteen-week ethnography, we describe how Scrum strongly mediates everyday actions for the thirteen participants we studied. In analyzing our data, we deployed activity theory in concert with genre theory to better understand how participants repeatedly articulated and coarticulated finite, goal-directed, individual actions in the service of a broader, ongoing, shared objective. We offer, therefore, a way of understanding the Scrum process framework as a powerful orienting genre that facilitates collective development practice by stabilizing and intermediating a host of related, dynamic genres and artifacts.
{"title":"Articulating everyday actions: an activity theoretical approach to scrum","authors":"Brian J. McNely, P. Gestwicki, Ann Burke, Bridget Gelms","doi":"10.1145/2379057.2379076","DOIUrl":"https://doi.org/10.1145/2379057.2379076","url":null,"abstract":"In this paper, we detail findings about the use of Scrum--a widely adopted agile software development framework--among a student game development team. Looking closely at six weeks of Scrum practices from a larger fifteen-week ethnography, we describe how Scrum strongly mediates everyday actions for the thirteen participants we studied. In analyzing our data, we deployed activity theory in concert with genre theory to better understand how participants repeatedly articulated and coarticulated finite, goal-directed, individual actions in the service of a broader, ongoing, shared objective. We offer, therefore, a way of understanding the Scrum process framework as a powerful orienting genre that facilitates collective development practice by stabilizing and intermediating a host of related, dynamic genres and artifacts.","PeriodicalId":447848,"journal":{"name":"ACM International Conference on Design of Communication","volume":"73 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2012-10-03","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"134603629","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
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