Call to Action is an open-source web platform for creating telephone-based services such as hotlines, voice petitions and phone blogging platforms being developed at MIT's Center for Civic Media. It seeks to simplify the design and deployment process for non-technical users, such as community groups. This poster will illustrate the platform's GUI, methodology, typical use cases and future development prospects.
Call to Action是麻省理工学院公民媒体中心开发的一个开源网络平台，用于创建基于电话的服务，如热线、语音请愿和电话博客平台。它旨在为非技术用户(如社区团体)简化设计和部署过程。这张海报将说明该平台的GUI、方法论、典型用例和未来的发展前景。
{"title":"Call to action: simplifying voice tree design","authors":"R. Davies, Sasha Costanza-Chock","doi":"10.1145/2507065.2507089","DOIUrl":"https://doi.org/10.1145/2507065.2507089","url":null,"abstract":"Call to Action is an open-source web platform for creating telephone-based services such as hotlines, voice petitions and phone blogging platforms being developed at MIT's Center for Civic Media. It seeks to simplify the design and deployment process for non-technical users, such as community groups. This poster will illustrate the platform's GUI, methodology, typical use cases and future development prospects.","PeriodicalId":447848,"journal":{"name":"ACM International Conference on Design of Communication","volume":"96 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2013-09-30","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"114419783","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
J. Cooney, Heidi Everett, H. Graham, M. Shealy, Ian Weaver, E. Wisniewski
Our research team was asked by the National Weather Service-Lubbock (NWS-L) to consider the usability of its weather communication products. We specifically focused our study on two types of evaluations: (1) usability testing of GraphiCasts on the NWS-L Facebook page and Submit a Storm Report features with non-expert users and (2) site visits with expert users who use NWS-L products to make high-stakes decisions. The study occurred during an actual severe weather event, so we were able to study real user in a real scenario conducting real tasks. Our participants in the usability testing of the GraphiCasts were planning an outdoor event and the participants in the site visits were reacting to the impending weather. This poster presents our methods, results, and recommendations to the NWS-L.
我们的研究小组被国家气象局卢伯克(NWS-L)要求考虑其天气通信产品的可用性。我们的研究主要集中在两种类型的评估上:(1)对NWS-L Facebook页面上的graphicast进行可用性测试，并与非专业用户一起提交风暴报告(Submit a Storm Report)功能;(2)与使用NWS-L产品做出高风险决策的专家用户进行现场访问。该研究发生在实际的恶劣天气事件中，因此我们能够研究在真实场景中执行真实任务的真实用户。graphicast可用性测试的参与者正在计划一个户外活动，而现场访问的参与者正在对即将到来的天气做出反应。这张海报展示了我们的方法、结果和对美国国家气象局的建议。
{"title":"An analysis of the complex ecological system and usability of selected weather communication products for the national weather service-lubbock","authors":"J. Cooney, Heidi Everett, H. Graham, M. Shealy, Ian Weaver, E. Wisniewski","doi":"10.1145/2507065.2507088","DOIUrl":"https://doi.org/10.1145/2507065.2507088","url":null,"abstract":"Our research team was asked by the National Weather Service-Lubbock (NWS-L) to consider the usability of its weather communication products. We specifically focused our study on two types of evaluations: (1) usability testing of GraphiCasts on the NWS-L Facebook page and Submit a Storm Report features with non-expert users and (2) site visits with expert users who use NWS-L products to make high-stakes decisions. The study occurred during an actual severe weather event, so we were able to study real user in a real scenario conducting real tasks. Our participants in the usability testing of the GraphiCasts were planning an outdoor event and the participants in the site visits were reacting to the impending weather. This poster presents our methods, results, and recommendations to the NWS-L.","PeriodicalId":447848,"journal":{"name":"ACM International Conference on Design of Communication","volume":"73 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2013-09-30","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"127383788","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
In this poster, I propose a design for a communication infrastructure to support social media practices in businesses and organizations. Many professional social media efforts are poorly conceived and executed due to a limited understanding of how social media should function for professional purposes. Yet, through a simple model that begins with the development of policies and strategic plans, and includes audit, legal considerations, and style, many of the risks and uncertainties of social media can be mitigated. The poster presented here outlines key areas for this communication infrastructure and seeks input as to how the model could be expanded.
{"title":"Social media infrastructure: supporting communication practices from behind the scenes","authors":"Laura A. Palmer","doi":"10.1145/2507065.2507102","DOIUrl":"https://doi.org/10.1145/2507065.2507102","url":null,"abstract":"In this poster, I propose a design for a communication infrastructure to support social media practices in businesses and organizations. Many professional social media efforts are poorly conceived and executed due to a limited understanding of how social media should function for professional purposes. Yet, through a simple model that begins with the development of policies and strategic plans, and includes audit, legal considerations, and style, many of the risks and uncertainties of social media can be mitigated. The poster presented here outlines key areas for this communication infrastructure and seeks input as to how the model could be expanded.","PeriodicalId":447848,"journal":{"name":"ACM International Conference on Design of Communication","volume":"02 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2013-09-30","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"127423183","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Ljilja Kascak, C. Rebola, Rich Braunstein, J. Sanford
The purpose of this paper is to describe the studies undertaken in order to improve and simplify user interface (UI) design of a Remote Patient Monitoring (RPM) device, specifically the BL Healthcare Access Tablet. Current icon designs for UIs of the RPM devices are not well designed to reflect the needs, experiences and limitations of the end-user. Complex and unclear UIs and instructions make compliance with self-management schedules often poor. The issue of compliance, with the need for effective communication between chronic disease patients and healthcare professionals emphasize the need for the appropriate UI and communication technology. Improvement is made from the perspective of the user experience (UX) / UI redesign. Usability studies were conducted, followed by the UI redesign and icons design with the aim to address the UX design. A mobile application concept for the RPM is developed, that could be used on existing tablets and smartphones, thus eliminating the need for the current costly hardware.
{"title":"Icon design for user interface of remote patient monitoring mobile devices","authors":"Ljilja Kascak, C. Rebola, Rich Braunstein, J. Sanford","doi":"10.1145/2507065.2507104","DOIUrl":"https://doi.org/10.1145/2507065.2507104","url":null,"abstract":"The purpose of this paper is to describe the studies undertaken in order to improve and simplify user interface (UI) design of a Remote Patient Monitoring (RPM) device, specifically the BL Healthcare Access Tablet. Current icon designs for UIs of the RPM devices are not well designed to reflect the needs, experiences and limitations of the end-user. Complex and unclear UIs and instructions make compliance with self-management schedules often poor. The issue of compliance, with the need for effective communication between chronic disease patients and healthcare professionals emphasize the need for the appropriate UI and communication technology. Improvement is made from the perspective of the user experience (UX) / UI redesign. Usability studies were conducted, followed by the UI redesign and icons design with the aim to address the UX design. A mobile application concept for the RPM is developed, that could be used on existing tablets and smartphones, thus eliminating the need for the current costly hardware.","PeriodicalId":447848,"journal":{"name":"ACM International Conference on Design of Communication","volume":"3 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2013-09-30","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"124559944","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
The concept of learning itself involves a significant amount of complexity. Therefore there is a need to design and implement learning systems that are not complex, confusing or complicated. This paper discusses, based on a review of the literature, how we could simplify educational technology and learning systems by focusing on one of the most important user centered design principles, i.e. understanding learner's needs and establishing requirements. It is also important to consider the learning context before focusing on the characteristics and system requirements. In conclusion, nowadays, more than ever before, new and emerging technologies could make possible the design of powerful learning systems that could transform the quality of learning as long as they are easy to use, intuitive and provide an engaging user experience.
{"title":"Towards simplifying learning systems: a critical review","authors":"Frantzeska Kolyda","doi":"10.1145/2507065.2507077","DOIUrl":"https://doi.org/10.1145/2507065.2507077","url":null,"abstract":"The concept of learning itself involves a significant amount of complexity. Therefore there is a need to design and implement learning systems that are not complex, confusing or complicated. This paper discusses, based on a review of the literature, how we could simplify educational technology and learning systems by focusing on one of the most important user centered design principles, i.e. understanding learner's needs and establishing requirements. It is also important to consider the learning context before focusing on the characteristics and system requirements. In conclusion, nowadays, more than ever before, new and emerging technologies could make possible the design of powerful learning systems that could transform the quality of learning as long as they are easy to use, intuitive and provide an engaging user experience.","PeriodicalId":447848,"journal":{"name":"ACM International Conference on Design of Communication","volume":"50 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2013-09-30","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"121807676","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Guiseppe Getto, L. Potts, M. Salvo, Kathie Gossett
This experience report describes core values and approaches to teaching and developing programs in User Experience (UX). What binds these values and approaches together is a deep engagement with ongoing trends and best practices in the field of UX over the past several decades. Examples offered are contextually embedded, yet each expression is consistent with underlying core competencies gleaned from a ten-plus year history of teaching and practicing UX design, information architecture and information design, visual rhetoric, ethics, and usability in the technical communication classroom. The best practices we articulate below are applicable in the context of corporate training, team building and preparation, and consulting, in addition to academic contexts.
{"title":"Teaching UX: designing programs to train the next generation of UX experts","authors":"Guiseppe Getto, L. Potts, M. Salvo, Kathie Gossett","doi":"10.1145/2507065.2507082","DOIUrl":"https://doi.org/10.1145/2507065.2507082","url":null,"abstract":"This experience report describes core values and approaches to teaching and developing programs in User Experience (UX). What binds these values and approaches together is a deep engagement with ongoing trends and best practices in the field of UX over the past several decades. Examples offered are contextually embedded, yet each expression is consistent with underlying core competencies gleaned from a ten-plus year history of teaching and practicing UX design, information architecture and information design, visual rhetoric, ethics, and usability in the technical communication classroom. The best practices we articulate below are applicable in the context of corporate training, team building and preparation, and consulting, in addition to academic contexts.","PeriodicalId":447848,"journal":{"name":"ACM International Conference on Design of Communication","volume":"33 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2013-09-30","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"130084806","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Public administrations must communicate with a diverse citizenry concerning complex programs and initiatives. Because producing individual communications for a large citizenry is expensive, the communications are written generically, carefully discussing all possible contingencies and details. Because the programs are complex, these generic communications are difficult to understand. One way to communicate more effectively in this complex environment is to automatically tailor each communication based on the context of each individual citizen. This paper presents a prototype system that produces web presentations describing the programs offered by a public administration agency to the citizenry it serves. The work is presented as an example of work on the pragmatic web. Particular attention is focused on the system's authoring tool, which allows authors to produce and configure the resources required to drive the tailoring mechanism.
{"title":"The pragmatic web: addressing complex communication in public administration using tailored delivery","authors":"N. Colineau, Cécile Paris, Keith Vander Linden","doi":"10.1145/2507065.2507068","DOIUrl":"https://doi.org/10.1145/2507065.2507068","url":null,"abstract":"Public administrations must communicate with a diverse citizenry concerning complex programs and initiatives. Because producing individual communications for a large citizenry is expensive, the communications are written generically, carefully discussing all possible contingencies and details. Because the programs are complex, these generic communications are difficult to understand. One way to communicate more effectively in this complex environment is to automatically tailor each communication based on the context of each individual citizen. This paper presents a prototype system that produces web presentations describing the programs offered by a public administration agency to the citizenry it serves. The work is presented as an example of work on the pragmatic web. Particular attention is focused on the system's authoring tool, which allows authors to produce and configure the resources required to drive the tailoring mechanism.","PeriodicalId":447848,"journal":{"name":"ACM International Conference on Design of Communication","volume":"15 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2013-09-30","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"127627986","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Mobile devices, together with touch-screen interfaces, have become part of the everyday usage items of many information consumers across the globe. However, it is clear that the learning curve for touch-screen interfaces is steeper than what was expected. This presents some problems especially along with the current trend towards designing more complex mobile applications. The objective of this research was to determine how users interact with applications on touch-screen mobile devices, and how they progress through the various learning phases. A literature study, two pilot studies and a full survey questionnaire were used to gather data and perceptions about the status quo of learning within mobile touch-screen interfaces. Results indicated the presence of recurring patterns in users' preferences. In particular, associations with personal characteristics, namely age, gender and the length of experience, were observed. These patterns might provide fundamental value as a theoretical ground for designing intuitive mobile applications.
{"title":"Understanding the process of learning touch-screen mobile applications","authors":"Lucia Tokárová, M. Weideman","doi":"10.1145/2507065.2507066","DOIUrl":"https://doi.org/10.1145/2507065.2507066","url":null,"abstract":"Mobile devices, together with touch-screen interfaces, have become part of the everyday usage items of many information consumers across the globe. However, it is clear that the learning curve for touch-screen interfaces is steeper than what was expected. This presents some problems especially along with the current trend towards designing more complex mobile applications. The objective of this research was to determine how users interact with applications on touch-screen mobile devices, and how they progress through the various learning phases. A literature study, two pilot studies and a full survey questionnaire were used to gather data and perceptions about the status quo of learning within mobile touch-screen interfaces. Results indicated the presence of recurring patterns in users' preferences. In particular, associations with personal characteristics, namely age, gender and the length of experience, were observed. These patterns might provide fundamental value as a theoretical ground for designing intuitive mobile applications.","PeriodicalId":447848,"journal":{"name":"ACM International Conference on Design of Communication","volume":"99 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2013-09-30","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"122757608","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
In this paper, we describe the rhetorical construction of two community sites and analyze how these sites support the information sharing practices of these communities. By examining activity on web-based discussion boards reddit and 4chan, we show how these spaces are developed and shaped over time by participants making rhetorical moves in order to share content within these ecologies. During the 2013 Boston Marathon bombings, we show how these spaces can be altered, disregarding the more typical practices on these sites. When community members embrace or reject these uses, it is as much a reaction to the content as it is to the cultural misuse of the community. In the case of reddit and 4hcan, this acceptance and rejection is especially true when the makers and maintainers of the system are participants themselves. Through this examination, we conclude that it is important to understand the rhetorical construction of these systems as reflections of the cultures they support.
{"title":"Interfaces as rhetorical constructions: reddit and 4chan during the boston marathon bombings","authors":"L. Potts, Angela Harrison","doi":"10.1145/2507065.2507079","DOIUrl":"https://doi.org/10.1145/2507065.2507079","url":null,"abstract":"In this paper, we describe the rhetorical construction of two community sites and analyze how these sites support the information sharing practices of these communities. By examining activity on web-based discussion boards reddit and 4chan, we show how these spaces are developed and shaped over time by participants making rhetorical moves in order to share content within these ecologies. During the 2013 Boston Marathon bombings, we show how these spaces can be altered, disregarding the more typical practices on these sites. When community members embrace or reject these uses, it is as much a reaction to the content as it is to the cultural misuse of the community. In the case of reddit and 4hcan, this acceptance and rejection is especially true when the makers and maintainers of the system are participants themselves. Through this examination, we conclude that it is important to understand the rhetorical construction of these systems as reflections of the cultures they support.","PeriodicalId":447848,"journal":{"name":"ACM International Conference on Design of Communication","volume":"16 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2013-09-30","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"114288225","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
This poster presentation reports on preliminary evaluation of OVID (Online Video), an open source DITA Open Toolkit plug-in that allows insertion of HTML5 video tags in web help topics. OVID converts DITA inline links into multimedia HTML5 tags (video, audio, and canvas). Students in an advanced undergraduate technical communication course participated in a quasi-empirical evaluation of the authoring workflow needed to create OVID-enhanced DITA topics and maps. Findings suggest that the process of identifying, tagging, and coding video elements does not represent a serious burden to authors, and participants described it as being easier and faster than writing DITA topics and maps.
{"title":"Evaluating a workflow for authoring multimodal DITA","authors":"C. Evia, Sean Healy, T. Lockridge","doi":"10.1145/2507065.2507098","DOIUrl":"https://doi.org/10.1145/2507065.2507098","url":null,"abstract":"This poster presentation reports on preliminary evaluation of OVID (Online Video), an open source DITA Open Toolkit plug-in that allows insertion of HTML5 video tags in web help topics. OVID converts DITA inline links into multimedia HTML5 tags (video, audio, and canvas). Students in an advanced undergraduate technical communication course participated in a quasi-empirical evaluation of the authoring workflow needed to create OVID-enhanced DITA topics and maps. Findings suggest that the process of identifying, tagging, and coding video elements does not represent a serious burden to authors, and participants described it as being easier and faster than writing DITA topics and maps.","PeriodicalId":447848,"journal":{"name":"ACM International Conference on Design of Communication","volume":"42 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2013-09-30","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"129571822","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
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